Products Published by San-x Co., Ltd. | FAQ

Product Lineup & Release Dates

I want to know what items are being released.

Can you tell me about previously released goods (items)?

Can you tell me about upcoming product releases?

I want to purchase products. Can you send me a catalog?

I want to know the lineup of planners and calendars for next year.

Please tell me about product release dates.

Where can I check which stores sell your products and their stock availability?

Can I order products to be delivered to my nearest store?

There are no stores near me. Can I purchase directly from San-x?

I am looking for a product. Where should I inquire?

I want to purchase (repurchase) a previously released product but cannot find it.

Please tell me about the return and exchange process for products purchased in-store.

My product has a defect. Can I bring it directly to the San-x headquarters?

A product I purchased from an auction or flea market service was defective. Can you exchange it?

My ballpoint pen has run out of ink. Do you sell refills?

I would like to check if a part can be replaced.

Can I purchase just the lid of a water bottle?

I have a new product idea. Can you review it?

I came up with a character idea. Can you make it into a product?

I would like a product to be restocked.

I have seen limited edition products being resold at high prices. Is San-x taking any measures?

Is there a way to get promotional items distributed in stores without visiting?

I was unable to purchase a limited edition product. Are there plans to restock?

I would like to propose a sales method for limited edition products.

Can stuffed animals be washed?

Can you repair my product?