Technical issues
This morning was my first consultation. Unfortunately there was a technical problem and it was unable to proceed. In a panic I contact patient support and was speaking to Olivia Briggs who settled my nerves and sorted out the issues in a positive, efficient and professional manner. She also gave advice on how to proceed with the next consultation to avoid problems. Shortly after giving me another slot, she emailed to.apologise and had to put it back due to the type of Dr I need to speak with. She was clearly following up on our conversation and I felt that these people actually care...... very helpful.
Reply from Releaf
Thank you for your feedback, Gavin.
We know that all patients have a choice in how they manage their health and we thank you for choosing Releaf; our focus is on providing ‘best in class’ healthcare, and supporting patients to take control of their lives and health.
As part of our 'best in class' service, we have invested in having the lowest patient to support specialist ratio in the sector; this means that the way in which we support patient treatment plans with timely responses from highly-trained staff is patient-focused, compassionate and efficient.
Through our unique Patient Charter, we assure you that we will always respond to your query within 3 working days. By being able to access advice from a healthcare professional - even on weekends, we make sure that your treatment plan will never be interrupted.
I'm happy to hear that Olivia was able to promptly and successfully respond to your query!
Thank you for choosing Releaf.