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Shopper Intelligence

Individualized perks and policies, informed by actual shopper actions.

Delivery

Order tracking, shipping protection, and streamlined claim resolution.

Returns

Behavior-based returns, exchanges, and proactive fraud management.

Product Protection

Loyalty-building warranties for accidental damage and product failure.

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Protection
Coverage for accidents and more
Shipping
Protection for loss, damage, and theft
Claims
Automated claim support
Fraud
AI-powered fraud detection
Returns
Seamless returns and exchanges
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News & Press

People have been talkin'

March 18, 2026
Extend Introduces Shopper Operations as Research Finds Billions in Retail Revenue at Risk From Restrictive Returns Policies
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January 22, 2026
Vogue Business
Extend Co-Founder and CEO Offers Solution to Fashion's Returns Problem in Vogue Business Article
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February 24, 2025
Mattress Firm Launches FirmCare Powered by Extend to Boost Customer Satisfaction
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May 1, 2024
Beyond Adds Extend Shipping and Product Protection to Improve Customer Experience and Increase Revenue
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December 15, 2023
Constellation Research
Extend ramps as retailers eye extended warranty, shipping protection
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December 4, 2023
Forbes
Why Casper Changed Extended Warranties and the Impact on Other Brands
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November 24, 2023
Fast Company
Porch piracy is a $20 billion a year problem. AI provides a solution
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November 2, 2023
Athletech News
Tonal Is Latest Fit Tech Company To Offer Extend Product Protection
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October 11, 2023
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Extend Helps Tech Brands Like Oura Do Product Protection Smarter
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October 5, 2023
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How shipping protection boosted the bottom line for Glamnetic
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August 1, 2023
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Extend empowers retailers to offer product protection plans that cover stolen deliveries
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October 12, 2022
Extend
Dufresne Improves Guest Experience Through Partnership with Extend, a Digital-first Market Leader in Product Protection Coverage
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Shopper IntelligenceDeliveryReturnsProduct Protection
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Improve MarginsBoost Customer LoyaltyAcquire New CustomersDrive Operational Efficiency
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platform
Shopper IntelligenceDeliveryReturnsProduct Protection
solutions
Improve MarginsBoost Customer LoyaltyAcquire New CustomersDrive Operational Efficiency
resources
ArticlesCase StudiesMarketing ToolkitFor Developers
partners
BigCommerceShopifyBecome a Partner
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