freshworks-logoBlack

Freshworks Logo Dark

headerLogoDark

Used for Trustbar

Freshworks Logo on Dark

Freshworks Logo Light

Freshworks

consent-checkbox

disclaimer-checkbox

play-square

whats-new

With Freshservice, the team cuts IT complexity to maximize performance on and off the track

Freshworks’ unified self-service portal simplifies incident management while agent satisfaction and productivity soar

Databricks finds success with Freshservice’s AI-powered automation for IT support, then expands to 8 more departments

7-Eleven Philippines resolves 98% tickets within SLAs using Freshdesk

Three Adelaide city councils replaced several legacy helpdesk systems with Freshservice, migrating thousands of tickets and assets, and resulting in faster, more efficient service and shared visibility for all teams.

Unleashing the power of bots, the beverage leader resolves half of inquiries without an agent.

fw-customers-card-grid-it-service-agbarr-image

Freshservice gave the ski resort an intuitive tool that improved collaboration and automated more than 400 workflows

Freshworks helped the shipping and logistics giant to resolve IT service tickets 35% faster.

Freshservice delivers 300-400% faster implementation and 33% more service registrations for the pioneering paint manufacturer

Freshworks sales and support solutions replaced two unconnected legacy tools, enabling a 360 customer view, intelligent automations, and efficient sales sequencing.

From Manual to marvellous: Bahamas government empowers citizens with Freshdesk. Switching from disconnected phone and email support to Freshdesk, the government of the Bahamas addressed the rising need for centralized help desk technology.

BankBazaar streamlines IT support, achieves 50% reduction in first response time with Freshservice

From a modest IT team to company-wide adoption, Freshservice helps Bensons streamline operations across departments

fw-customers-card-grid-bensonsforbeds-image

Agent productivity increases with Freddy AI Copilot, freeing time to grow sales

fw-customers-card-grid-big-bus-tours-image

With Freshworks helping deliver white-glove service, Blue Nile cut showroom no-show rates by 30%

Wellness etailer improves call center resourcing, ticket routing, and real-time support with Freshdesk's powerful omnichannel analytics and automations.

BrewDog improves service and manages growth with Freshdesk

Learn how multichannel support exponentially increased agents’ ability to be responsive.

Catholic Education Western Australia (CEWA) partners with Freshworks to streamline the student journey across 164 schools.

Citizens Advice achieves 99% customer recommendations with Freshworks

The City of Whittlesea streamlined customer feedback and improved service efficiencies with Freshservice

Freshdesk Omni gives agents a unified workspace and AI-powered omnichannel customer service to improve customer outcomes and satisfaction

CliqStudios is a leading kitchen cabinet and design company selling custom kitchen cabinets, ready-to-assemble cabinets, and accessories. 

This newly unified department serves as the sole point of contact for passengers, guiding them from ticket purchase to their return journey.

With Freshservice, the laser manufacturer brought together four disjointed systems into one

Freshworks empowers Collinson to self-serve with an omnichannel engagement solution

Commercial Bank of Dubai witnesses over 50% reduction in ticket resolution time with Freshdesk

Global smart metering leader Conlog uses Freshervice to modernize ITSM for employees spread across 20 countries.

With Freshdesk and Freshservice, the travel-tech company handily scales to 8,000+ monthly tickets and improves operational efficiency

Cordant Group achieves 96% CSAT score with Freshservice

With Freshdesk and Freshservice, Creditsafe connected frontlines to back-end teams—achieving 90% resolution in 8 hours and a 15% satisfaction boost.

Growing through a crisis: How Crocus slashed first response time by 91% with Freshworks

Freshworks helps Scotland’s top criminal justice agency resolve 65,000 IT tickets annually with an 86% satisfaction rate

The Indian fitness innovator offers fast, seamless support for nationwide clientele and staff with omnichannel ticketing and in-house SOS alert system.

Revolutionizes after-sales service, boosts brand loyalty, and supports sales growth with Freshworks

fw-customers-card-deck-it-service-databricks-image

With Freshworks’ automated ticketing and self-service, the world’s largest sports retailer delights customers, agents, and employees

Decathlon

Dexion uses Freshdesk to unify and scale operations

With Freshdesk, the top online travel provider improves response time by 73% while nearly doubling ticket volume

Freshservice revamps ticketing and collaboration among agents, leading to improved productivity and more self-service

DPD logo with an image of a package being delivered to a home

A messy on-premise ITSM risked key accreditations for the university. Freshservice’s cloud-based solution turned things around.

The D'Youville University logo with a photo of the campus

Eastern Washington University (EWU) is a comprehensive regional public university in Cheney, Washington. Its programs are offered at campuses in Cheney and Spokane and at multiple campus locations throughout the state.

Mexican IT integrator uses workflow automation, third-party integrations, social media unification, and lead management in Freshsales and Freshdesk to improve sales and support.

fw-customers-card-effective-solutions-image

The healthcare analytics leader completed an ITSM overhaul for 7,500 employees in eight weeks. 

fw-customers-card-grid-it-service-elsevier-image

Freshworks helped boost company revenue 30% in two months and sales activity 225% in eight months. 

Switching from disjointed phone and email support, the South African financial services firm integrates chat and social support, raising CSAT and SLA adherence for their 60,000 monthly support requests.

Company unites multiple internal tech and support teams serving over 3,000 employees in 80 countries.

Fitness Passport deflects 30% of its routine queries with Freshworks

Vertically integrated Indian skincare brand Forest Essentials hits their goal of superlative service with the Customer 360 strength of Freshdesk.

Freshworks helps the U.K. retail group increase deflection rate to over 25% and reclaim almost 20,000 work hours

GC International Centralizes IT support with Single Global  ITSM Tool

Glen Dimplex transforms EX by unifying global service management

The signage and design firm swapped out Excel sheets and shared inboxes for Freshdesk and Freshsales so the teams could handle more customers more efficiently

Freshworks analytics helps Habyt’s global teams to track agent productivity, SLA compliance, and CSAT survey results so they can deliver better results

The Habyt logo over a photo of a family arriving in their lodging

Hamleys boosts agent morale and sees 50% reduction in costs with Freshdesk

The meal-kit delivery giant relies on improved data availability and internal team collaboration with Freshservice.

Freshworks delivers ‘game-changing’ service to Hinge Health and support for members dealing with back and joint pain

Freshworks omnichannel and AI solutions help agents respond faster and improve productivity

With Freshservice, 142 agents at the Caterpillar dealer handled nearly 10,000 tickets within six months

Ad hoc tools failed the virtual mailbox business, which turned to Freshworks’ suite of products to boost productivity and satisfaction

Jefferson County Public Schools (Jeffco Public Schools) is among the largest K-12 school districts in Colorado. It has about 69,000 students, 14,000 staff, and 168 campuses. Additionally, the district has more than 50 central administrative departments. 

How Jupiter Money achieved an 86% CSAT in less than a year

The top property management company in the UAE scores 99% first resolution SLA with Freshworks’ CX solutions

Katz Media Group is the largest media representation company in the United States. With the on-air and digital assets of more than 3,000 radio and 700 television stations, 5,000 audio/video streams, and 10,000 podcasts

Kempele Municipality delivers better citizen services

Service Management team delivers top-tier support to 33,000 students and 4,300+ employees with Freshservice

fw-customers-card-kent-state-university-image

Klarna wows its 80M customers with instant responses and rapid resolutions

Looking for an intuitive, user-friendly CRM, company employees chose Freshworks.

fw-customers-card-grid-crm-kongskilde-image

Freshservice helps Kuehne’s 3-person IT team automate safety, HR, and finance workflows, improving compliance, visibility, and efficiency across departments

Asia’s top on-demand delivery service increases sales conversions by 24% with Freshsales and Freshdesk

fw-customers-card-grid-crm-lalamove-image

The Indian online travel company, with 3,000+ employees and $600M in revenue, needed to enhance personalization and quality of service to stay competitive in a fast-evolving field. Freshchat was the answer.

Freshservice delivers flexibility and cost-savings for Australia's leading law firm

fw-customers-card-grid-maurice-blackburn-lawyers-image

How Lori Systems transformed its sales and business with Freshsales

Restaurant chain L’Osteria achieves 100% customer satisfaction using Freshservice

A breath of fresh air, how MidCoast Council simplified IT service management with Freshservice

Mission Veterinary Partners (MVP) is a veterinarian-founded network of 300+ animal hospitals. Their mission is to be the employer of choice in veterinary medicine. 

Standardizing on Freshworks helps the fintech automate workflows, drive chat adoption, and slash ticket resolution time

M-KOPA logo transposed over an image of a woman smiling while talking on the phone

Queensland Australia car dealership network speeds up support with Freshservice, rolling out in less than a week.

MTN Cameroon delivers ‘EPIC’ customer experiences with Freshworks

MultiChoice pioneers omnichannel support in South Africa to achieve a 95% CSAT

Australian sports organization replaces ServiceNow (which required a dedicated admin) with Freshservice, rolling out the platform for 1,200 users in a single day, and enjoying the flexibility and easy customization of the no-code platform.

With a customer base across 179 countries, the payroll provider turned to Freshsales for its 'single source of truth'

NHS Western Sussex Hospitals sees 70% rise in first-call resolution

NIC ASIA Bank supports 1.8 million customers with Freshworks

Ocado Retail achieves 100% user satisfaction with Freshservice

How Freshdesk helped Oceanic Catering manage volume and reduce resolution time

Freshdesk and Freshservice enabled more efficient ticket management so the company could continue to grow

Photo depicts a dentist office scene with the Odonto company logo 

OfficeMax delivers measurable, efficient, customer centric and ITIL aligned IT service

OfS decreases its average resolution time by 67% with Freshservice’s AI agent

Ontex slashes incoming service desk phone queries by 40% and improves self-service adoption using Freshservice

PharmEasy managed a 200% surge in support volumes with Freshworks

By implementing Freshworks customer service solutions, Pickyourtrail improved its response rate by 30%

Freshservice outperforms ServiceNow on cost and flexibility, giving Piracanjuba an easy way to transform employee services for 17 business units

Plantagen transforms its IT Service Desk with Freshworks’ ITSM suite

Leading South African insurance company PPS modernizes ITSM with Freshservice: improved resolution times, raise SLA percentage to 98%, and resolving 2,000 monthly tickets with Freshservice.

Premier Foods speeds up ticket resolution by 50% with Freshservice

Princess Alexandra Hospital transforms front-line staff experience with Freshworks

Probe CX leverages extensive automation with Freshworks to drive growth

Leading Belgian manufacturer Profel replaces patchwork phone and email support with Freshservice, boosting efficiency and improving service.

Qualfon’s new ITSM earns 97% user satisfaction

Radisson Hotels runs revenue management systems with Freshservice

To achieve their goal of being Chile's leading healthcare provider, Red Salud needed to integrate multiple service desks, automate workflows, and improve change and asset management.

customerGateway

freshworks

TranslationDoneDE

TranslationDoneES419

TranslationDoneESES

TranslationDoneFRFR

TranslationDoneNL

TranslationDonePTBR

TranslationDoneSV

OG Image - Customer stories migration

See how our customers are using Freshworks products for Customer Service, IT, and CRM to drive impact to their businesses.

Customer stories

McLaren Formula 1 Team

Carrefour

Databricks

Stories that matter

7-Eleven

Adelaide Councils

AG Barr

Alterra Mountain Company

Aramex

Asian Paints

Avanse

Bahamas Government

Now it’s your turn.