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The Reservation Hijack Scam: How attackers hijack hotel accounts to target guests

Written by Martin Chlumecký, Luis Corrons

15 min read

From Booking-themed lures to compromised hospitality software, criminals are using reservation data and trusted workflows to make fraud feel like customer service.

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Research

Inside the JDownloader Supply-Chain Attack: An r77 Rootkit Bot That Kills Your Antivirus

Threat Research Team

May 11, 2026 • 20 min read

Inside the JDownloader Supply-Chain Attack: An r77 Rootkit Bot That Kills Your Antivirus

Research

Chasing an Angry Spark

Threat Research Team

April 14, 2026 • 29 min read

Research

Remus: Unmasking The 64-bit Variant of the Infamous Lumma Stealer

Vojtěch Krejsa & 1 others

April 7, 2026 • 34 min read

Remus: Unmasking The 64-bit Variant of the Infamous Lumma Stealer

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Family of Brands

How AI Can Power Your Online Presence

How Norton Revamp helps people build a consistent, trustworthy voice online.

Iskander Sanchez-Rola

March 19, 2026 • 5 min read

Company News

Leading the Way for AI Agent Safety

Shaping the standards for a safer, freer Agentic Era

Luis Corrons

March 5, 2026 • 11 min read

Company News

Introducing AARTS: An Open Standard for AI Agent Runtime Safety

AARTS standardizes how AI agent platforms expose security events, enabling portable runtime protection across the growing agent ecosystem

Jakub Křoustek

March 5, 2026 • 8 min read

Introducing AARTS: An Open Standard for AI Agent Runtime Safety

Company News

Gen Agent Trust Hub Introduces Agent Detection and Response: The Missing Security Layer for Agentic AI

Inside the Gen Agent Trust Hub, ADR turns trust signals into real-world protection.

Jakub Křoustek

March 4, 2026 • 6 min read

Gen Agent Trust Hub Introduces Agent Detection and Response: The Missing Security Layer for Agentic AI

Company News

Introducing Sage: Safety for Agents

Closing the growing security gap between what Al agents can do and what keeps them in check

Threat Research Team

February 19, 2026 • 6 min read

Company News

The trust layer for the agentic era

Bringing transparent risk ratings to the AI skills ecosystem to help developers build boldly and users move confidently

Luis Corrons

February 17, 2026 • 2 min read

Family of Brands

16 independent security awards show how Gen builds protection that scales

Measuring what matters: Security, responsibility and what comes next

Alisha Robinson

January 23, 2026 • 4 min read

16 independent security awards show how Gen builds protection that scales

Family of Brands

From helpful AI to harmful deepfakes: Where video scams cross the line

From accessibility and creativity to financial scams and identity theft, the difference is not the technology but the intent

Threat Research Team

January 6, 2026 • 10 min read

From helpful AI to harmful deepfakes: Where video scams cross the line

Family of Brands

Spotting the Fakes: How Norton’s Media Shield and Video Analyzer Help You Fight Deepfake Scams

Real-time protection meets real-world deception. Norton’s AI-powered tools help you tell truth from trick.

Luis Corrons

October 17, 2025 • 3 min read

Spotting the Fakes: How Norton’s Media Shield and Video Analyzer Help You Fight Deepfake Scams

Family of Brands

Deepfake detected: How Norton and Qualcomm are leveling up scam defense

With Qualcomm’s NPU-powered AI and Norton’s deepfake detection, your next PC could be your strongest digital defense

Amit Sharma

June 24, 2025 • 3 min read

Deepfake detected: How Norton and Qualcomm are leveling up scam defense

Insights

Explore all our Gen™ blog insights. Discover the latest cybersecurity reports and research, and learn from the experts with our leadership perspectives.

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Research

When Hotel Scams Know Your Booking: 350 Compromised Accommodations Across 50 Countries

After our first report, Booking.com began warning customers that reservation data had been accessed. Our continuing investigation shows how criminals are using that data at scale.

Luis Corrons & 1 others

May 28, 2026 • 19 min read

When Hotel Scams Know Your Booking: 350 Compromised Accommodations Across 50 Countries

Research

Inside the JDownloader Supply-Chain Attack: An r77 Rootkit Bot That Kills Your Antivirus

Malware that hid itself on infected systems and disabled antivirus protection.

Threat Research Team

May 11, 2026 • 20 min read

Research

When Malware Authors Study Algebra: The Group Theory Inside Bedep's DGA

A closer look at how Bedep used foreign exchange data and advanced math to generate hard-to-predict domains, making its command-and-control infrastructure more difficult for defenders to block and disrupt

Threat Research Team

April 22, 2026 • 15 min read

When Malware Authors Study Algebra: The Group Theory Inside Bedep's DGA

Leadership Perspectives

Financial Safety 101 for Gen Z: Build It Before You Need It

From budgeting to scams to identity theft, here’s how Gen Z can build a financial foundation that actually holds up online

Alisha Robinson

April 17, 2026 • 7 min read

Financial Safety 101 for Gen Z: Build It Before You Need It

Research

Chasing an Angry Spark

A VM-obfuscated backdoor observed on a single machine in the UK, operated for one year, and vanished without a trace.

Threat Research Team

April 14, 2026 • 29 min read

Research

Building a last-resort unpacker with AI

Exploring how AI can assist in unpacking protected binaries, recovering payloads from unsupported packers, while reducing repetitive analysis

David Álvarez & 1 others

April 13, 2026 • 8 min read

Research

Remus: Unmasking The 64-bit Variant of the Infamous Lumma Stealer

The Lumma Rebrand We’ve Been Waiting For?

Vojtěch Krejsa & 1 others

April 7, 2026 • 34 min read

Research

Why Join the Navy if You Can Be a Pirate?

Though you might sometimes become cargo. Inside the macOS Cracked Software Pipeline

Adolf Středa & 1 others

March 31, 2026 • 12 min read

Why Join the Navy if You Can Be a Pirate?

Research

From Celebrity Deepfakes to Avatar Farms, How Scammers Industrialize Trust

When the face is familiar but the person isn’t real

Luis Corrons & 2 others

March 26, 2026 • 10 min read

Research

The Reservation Hijack Scam: How attackers hijack hotel accounts to target guests

From Booking-themed lures to compromised hospitality software, criminals are using reservation data and trusted workflows to make fraud feel like customer service.

Martin Chlumecký & 1 others

March 25, 2026 • 15 min read

The Reservation Hijack Scam: How attackers hijack hotel accounts to target guests

People & Impact

At Gen, we're driven by the positive impact we can have on all the communities in which we live and work. Explore stories on our efforts to make that impact a reality.

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