Your dedicated AI operations partner
Ironback is a dedicated AI operations partner for service businesses doing $1M–$20M in revenue. One senior partner who knows your P&L, with a team behind them doing the work. We’re not a tool, not a consultant, and not a staffing firm.
Why Ironback exists
Because service business owners deserve better than shelfware and broken promises.
We kept hearing the same story from every service business we talked to. They bought the CRM. They bought the field service app. They tried the AI voice agent that everyone on LinkedIn was excited about. None of it stuck, because nobody inside the business had time to configure it, connect it to their other systems, or train the team on how to use it.
The tools aren't the problem. The gap between buying a tool and actually getting value from it is the problem. And that gap quietly costs a typical service business $150,000 to $400,000 a year in wasted admin hours, missed after-hours calls, slow invoicing, and quotes that sit untouched until the lead has already gone cold.
That's the gap Ironback fills. You get one senior partner who knows your P&L, and behind them a team that builds and runs the systems. We find where AI can unlock value in your business, we build it, then we operate it for you month after month.
Think of us as the AI leadership your business doesn't have yet — and can't afford to hire full-time. You'd pay $200K+ for a VP of AI, six months to ramp, with no team underneath them. We're a fraction of that cost and the team is already built.
Seven operational areas, one partner
Every engagement covers all seven, not just the easy ones.
Call Handling
After-hours AI voice agents. Missed-call text-back. Emergency dispatch triage. Every call answered — even the 2 AM emergency that used to go to voicemail.
Estimating & Quoting
AI-assisted takeoffs. Photo-based workflows. Your estimators handle twice the volume without working weekends.
Documentation & Compliance
Digital job forms replace clipboards. Inspection reports auto-populate. Invoice cycle drops from 9 days to 48 hours.
Follow-Up & Retention
Open quotes chase themselves. Review requests go out on completion. Past customers hear from you before they call someone else.
Scheduling & Dispatch
Smarter routing cuts windshield time. Appointment reminders reduce no-shows. Team coordination without three phone calls.
Reporting & Intelligence
Daily management briefings. KPI dashboards. See what matters without asking five people.
Inventory & Parts
Low-stock alerts. Automated reorders at threshold. Fewer emergency parts runs. Less downtime.
Who we work with
Service businesses with 5–50 employees and $1M–$20M in revenue.
HVAC, dental, accounting, construction, logistics, cleaning, and specialty trades of every stripe: fire sprinkler inspection, compressed air service, commercial refrigeration, biohazard cleanup, generator service, mobile hydraulic repair, and a dozen others.
Our deepest expertise is in specialty trades, but the model works across every service business we've seen. If your team is still doing things by hand that AI handles in minutes, there's money to find.
The team
Senior operators, not junior consultants.
Andrew Swiler
Founder
Built AI operations systems for service businesses before founding Ironback. Owns every client relationship personally, from the first call through every monthly impact review. Full bio →
Behind Andrew is a senior team of builders and operators. Every engagement is led by someone who has either run operations inside a service business or evaluated one for acquisition. No junior consultants learning on your dime, no offshore handoffs.
See where your business is losing money
Run the Operations Scorecard. It takes a few minutes, costs nothing, and hands you the numbers.