e2open - Research and Compare

e2open is a supply chain management (SCM software company founded in 2000 and headquartered in Austin, Texas. They provide cloud-based supply chain solutions for enterprises of all sizes across industries like manufacturing, retail, healthcare, automotive, and aerospace. e2open offers different packages based on the size and complexity of a business's operations. Their solutions can be deployed in the cloud or on-premise using a company's own infrastructure.

The e2open platform is accessible on desktop and mobile devices through web browsers. They offer 24/7 customer support via phone, email, and online chat. Training is provided through online tutorials, webinars, and in-person sessions. e2open is SOC 2 certified for security with role-based access controls, encrypted data transmission and storage, and compliance with regulations like HIPAA and PCI DSS.

e2open Key Features and Modules

The e2open platform includes capabilities for supply chain planning, inventory optimization, logistics execution, trade automation, and global trade management. Key features include demand sensing, sales & operations planning, inventory and order promising, transportation management, trade compliance screening, and customs management. Popular integrations are offered for major enterprise source planning (ERP) solutions like SAP and Oracle, as well as transportation management systems like Blue Yonder and Manhattan Associates. Industry-specific capabilities are available for high tech, CPG, food & beverage, healthcare, automotive, and aerospace & defense. Compared to alternatives, e2open provides broader and deeper supply chain functionality while simplifying integration complexity. Their control tower offers unified visibility and artificial intelligence (AI) insights not found in point solutions.
 

e2open process management dashboard screenshot

Benefits of Using e2open

The e2open platform helps companies optimize their end-to-end supply chain operations by connecting internal ERP and financial systems with external suppliers, logistics providers, and other trading partners. This unified data foundation, combined with AI-powered analytics, enables businesses to improve planning accuracy, reduce excess inventory, minimize supply chain disruptions, and drive overall efficiency.

e2open Pricing

e2open uses a subscription-based pricing model with costs scaling based on the number of users and depth of capabilities required. Entry-level options start around $5,000 per month with more advanced packages in the $15,000 to $25,000 per month range. Enterprise-wide deployments are priced on a custom basis.

When evaluating total cost, buyers should consider expenses related to integration, internal support, and change management in addition to software licensing. While initial costs may be higher compared to point solutions, e2open’s unified platform can yield significant savings over time by optimizing end-to-end operations.

You may also want to visit the TEC website, as we offer an array of practical learning tools that can ultimately serve to help you lower the total cost of ownership (TCO) of your next business software purchase, including this post that highlights How Distribution Software Adds Value to Your Business.

e2open Reviews

Based on over 50 reviews, e2open receives very positive feedback from customers across manufacturing, retail, and healthcare industries. Common pros mentioned include the platform's broad feature set, ease of integration with existing systems like ERPs and TMSs, and ability to gain end-to-end visibility. Negative feedback is minimal, with a few customers mentioning the learning curve to fully utilize advanced functionalities. Industry analysts highlight e2open's unified data foundation, AI-enabled analytics, and rapid return on investment (ROI as key strengths. As a supply chain management leader, e2open is well positioned to enable digital transformation for complex global supply networks.

e2open Advantages

• Provides real-time visibility into multi-tier supply networks to optimize inventory levels, logistics execution and risk management
• Leverages predictive analytics and machine learning to greatly improve forecast accuracy and demand planning
• Offers rapid integration with existing ERP, WMS, TMS and other systems through APIs and pre-built connectors
• Delivers quick time-to-value with cloud delivery model and intuitive user interface
• Supports compliance with trade regulations and security standards like HIPAA and PCI DSS

e2open Disadvantages

• Can have significant upfront costs for enterprise-wide implementation and change management
• Provides extensive customization options which require internal expertise to configure and maintain
• Requires careful internal data governance as the system is only as good as the data fed into it
• Advanced optimization features like machine learning require sufficient high-quality data to be effective
• As primarily a B2B solution, lacks capabilities tailored specifically for direct-to-consumer models

Is e2open For You?

With its unified data foundation and AI-driven insights, e2open is an excellent choice for enterprises looking to transform complex global supply chain operations. If your business deals with trade compliance, multi-tier visibility, and forecasting for demand planning, e2open should be strongly considered. Of course, requirements gathering is key before any purchase to ensure the best system-to-needs fit. With over 30 years of expertise matching customers to supply chain solutions, the team at TEC is well equipped to guide you on whether e2open is right for your supply chain challenges. Contact one of our experts for help determining whether e2open is the right solution for your company.