From Zero to IPO
Transparent pricing, no bait and switch. We stand by our commitment to clear pricing
Monthly Yearly Save 17%
Standard
$79
per seat, per month.
- Everything in Basic, plus
- Advanced Ticketing
- SMS, WhatsApp, and Slack
- Custom Data
- API Access
- View bugs in timeline and sessions
Pro
$119
per seat, per month.
- Everything in Standard, plus
- CSAT
- SLA rules
- Routing rules
- Rule-based chatbots
- Customer portal
- SSO/SAML
Startups built on exceptional support
Enterprise
Transparent pricing, no bait and switch.
- Everything in Pro, and...
- Custom Permissions
- Audit logs
- SSO / SAML
- Enterprise-grade security
Ticketing
Prioritize tickets
Create template messages
Schedule messages
Transfer tickets
Assign to teammates
Snooze tickets
Manually create tickets
Merge tickets
Merge customers
Reassign ticket customer
Multiple senders per channel
Custom inboxes
Business hours
Remove branding
CSAT
SLA
Suggested responses
Side conversations
Channels
Chat
Email
Slack Connect
Discord
Shopify
SMS
$0.02/SMS · $0.04/MMS
$0.02/SMS · $0.04/MMS
$0.02/SMS · $0.04/MMS
WhatsApp
$0.0075/message
$0.0075/message
$0.0075/message
Customer portal
Customer timeline
View tickets
View session recordings
View articles read
View custom events
Session recording
Session recording
5k sessions/mo
50k sessions/mo
75k sessions/mo
Developer tools
Network data
View live sessions
Save sessions
Session storage length
30 days
90 days
180 days
Additional sessions
$0.002/session
$0.002/session
$0.002/session
Bug tracking
View bugs in customer timeline
View bugs in session recordings
Search
Universal search
Advanced search (multiple data sources)
Data
Export data
Custom events
Custom segments
Custom fields
Reporting
Pre-built dashboards
Ticket reports
Tag reports
Help center reports
Chatbot reports
Session reports
CSAT reports
SLA reports
CSV exports
Scheduled reports
Help Center
Create articles
Unlimited levels of category hierarchy
Articles in chat widget
Custom domain
Article feedback
Private help centers
Unbranded help center
Custom article and category visibility
Chatbots & Automation
Widget customization
Chatbot workflows
Rule-based routing
Workflow automations
Auto routing
Zeus
add-on
add-on
add-on
Workforce management
Workforce management
add-on
add-on
add-on
Automatic agent scheduling
Real-time agent activity tracking
Agent performance reporting
Agent schedule views
Customizable reassignment logic
Time-off requests
Broadcast
Direct messages
Broadcast messages
Developer tools
Javascript SDK
Mobile SDK
API access
Webhooks
Increased volume and rate
350,000 calls/mo
500,000 calls/mo
Integrations
Slack
Linear
Jira
Hubspot
Close
Sentry
Segment
Internal dashboard
Salesforce
Security & Permissions
2FA
SSO/SAML
Support
Email support
Chat support
Dedicated Slack channel
SLA
Standard support
1-3 business days
1-3 business days
Priority support
24 hours
24 hours
Priority support
24 hours
24 hours
© Atlas Support, Inc. All Rights Reserved.
6701 Koll Center Pkwy
Ste 250
Pleasanton, CA 94566
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