Welcome to The Box Community

Collaborators Access

Hello, I manage yearly folders with a lot of subfolders and many different people accessing. At the end of the year I would like to archive and remove all collaborators access. I find it very difficult to know who has access to each subfolder and wou

1802

8 hours ago

LightYearNew Participant

Where is the future of file sync?

Box seems committed to the same path as other cloud service providers, ensuring the customer is dependant on the cloud and phasing out features that give users access to their own files. Apple did the same with Photos, etc. Such is life. So with the

702

2 days ago

thomasdeely BoxSr. Community Manager

General

Recording and Summary: Trusting AI Extraction - Confidence Scores, Governance and Human in the Loop DesignTutorial

Thanks @jrobbins @Scott Picanco Box for yesterday’s overview and demo of metadata extract and confidence scores. Please see below for the recording, summary and deck. Topics covered included metadata overview, Box extract updates and roadmap. Liv

270

Can not get webhook to trigger

JakeWoodruffNew Participant

Box Sign API

Anytime a user signs and creates a document it’s supposed to trigger my webhook, but that trigger is not happening regardless of what I do.

561

Box Search 3.0 Community Roundtable Q&A

vnallamalaBox Employee

General

Welcome to the Q&A summary from our recent Box Search 3.0 Community Roundtable.During this session, community members joined Box product experts for a deep dive into the major architectural upgrades behind Search 3.0, upcoming roadmap investments

491

Roundtable summary and recording: Introducing Box Search 3.0Tutorial

thomasdeely BoxSr. Community Manager

General

Thanks to Shuang Li and Veerender Nallamala for this weeks overview of Box Search 3.0 and also thanks to our customer guests who joined and shared in the Q&A. You can find the summary below, and full recording at the bottom. Summary Box Search 3.

2822

DaliNew Participant

Adding User error: invitation available for freemium account holders

I am adding a user but it gives me an error “invitation available for freemium account holders”. Not sure what to do from there. Any help would be great!

1514

marksmythParticipating Frequently

box ai consumption report detail

Has anyone found a way to report on consumption in a meaningful way, what I would like to see is which users and which parts of box have used units so that we can identify adopters and higher cost activities.

421

María PáramoNew Participant

LightYearNew Participant

Where is the future of file sync?

gakkyNew Participant

フォルダやファイル名が意図した並び順にならないが設定が出来ないでしょうか。※毎回名前を押すのは、正直ストレスを感じる。やりたい事00_aaaaa01_aaaaa99_aaaaa実際の並び順99_aaaaa01_aaaaa00_aaaaa新規作成順でソートしている?これをユーザー側で設定するにはどうしたら良いか。プランのアップグレードすれば問題ないのか。プランは、Individual。移行期間中の為、移行完了したらBusiness Starterにアップグレード予定です。以上、よろしくお願いします

1841

PremkaneriaNew Participant

G2 Review Published but Incentive Not Received

I recently submitted a review for Box on G2, and the review has already been published successfully. However, I have not yet received the incentive/reward that was mentioned as part of the review campaign.Could someone please help me check the status

1721

18 days ago

Christopher De LeonNew Participant

Worsharing of Revit Files using Box Cloud File Server

We have tried worksharing function using an AEC Collection license via local area network (LAN) and it was successful. However, our company has just started using Box Cloud File Server which provides secure and centralized platform for storing, shar

3234

26 days ago

Heather Bloomfield BoxNew Participant

Copying files within a specific folder and time period

I need to copy all files from a specific folder created after March 14, 2025 to provide to an outside entity. I tried performing a search from 03/24/2025 - 04/27/2026 and drilled down to that particular folder and the search was performed on all fol

2261

lovelearning22New Participant

What happens to shareable links if I move, rename, and/or delete folders?

Hello everyone, my company uses Box, and quite frankly it's a disorganized mess. I have been brought in to organize it. Currently, there is no structure to how the folders are set up, and a lot of the files are incorrectly named. We have about ten p

2791

jheNew Participant

Bug report: Keynote on the Web, cannot add images

Since a few weeks ago I’ve been getting the attached error message whenever I am in “Keynote on the Web” (Keynote on iCloud) and try to add an image using any method.Presumably Numbers etc. are also affected by this bug.The bug exists purely client-s

1310

sarahrNew Participant

Box Starter Plan Collaborators

I have a Box Starter Plan and have one collaborator but don't see where I can invite a second. Would I need to upgrade to be able to do this?

2071

KdorsaNew Participant

Senior Estimator

We use Bluebeam Revu as our default pdf. Box is set to Adobe and it is not letting me switch the default. Ay information as to how to set Revu as the default would be helpfull.

2151

DaliNew Participant

Adding User error: invitation available for freemium account holders

I am adding a user but it gives me an error “invitation available for freemium account holders”. Not sure what to do from there. Any help would be great!

1514

marksmythParticipating Frequently

box ai consumption report detail

421

KyoheiNew Participant

Unable to sign up/in due to "Invalid email address" error after business plan cancellation and tenant deletion

Hi everyone,I am a former administrator of a Box Business Plus plan.I am looking for a solution regarding a specific user who can neither sign up for a free account nor sign in due to an email error. I was referred to this community by Box Support, s

681

5 days ago

MaxJeffNew Participant

Decrease seats

Hi there, I have a question: how can I reduce the seats?

70611

6 days ago

Adriana AmezquitaNew Participant

How recover a user that was deleted

By error an user was deleted from the admin console, how I can recover the USer?

1421

Yasemin KaymakNew Participant

How to Automatically Move Files from Subfolders to a Collection Folder

Hi,I am facing a challenge using Box Automate/Relay:I have a main folder with about 200 subfolders. Documents are regularly uploaded into these subfolders by various users.My goal is to automate the following process:Whenever a new document is added

1461

bhaubertNew Participant

Charging for Users When Seats are Available

I am trying to add user and I have seats available. However, Box wants to charge me everytime I add a user even though I have seats available. What is the fix here?

115433

13 days ago

Mason K.New Participant

Requesting Deletion of account w/o signing in

Got a real screwball of a question and im hoping someone can assist as any leads to Box’s support have gone cold. I work for an MSP managing a client, who had an out-of-band box account, which- in an unfortunate series of events, had their aforenoted

1041

16 days ago

ELINNew Participant

Inquiry About Managed User Transfer and License Limitation

Hello, We currently have 3 paid managed user accounts in Box.One of our managed users has left the company, and we need to transfer all folders and contents from that user to a new employee. However, the new employee is currently an external user, so

1221

young97New Participant

how to know who delete the file and let me know how to restore the deleted the file

I remember that some files were saved in Box, but now I can’t find them.I would like to know:1. Who deleted the files2. Whether the deleted files can be restoredCould you please let me know how to check the deletion history and restore the files?I am

1211

Authorization code not received when authenticating in Android WebView

glodosNew Participant

SDKs and Tools

1 hour ago

JakeWoodruffNew Participant

Box Sign API

Can not get webhook to trigger

Anytime a user signs and creates a document it’s supposed to trigger my webhook, but that trigger is not happening regardless of what I do.

561

Meghana GandhamNew Participant

Unable to fetch the box search results.

We are using the BOX API with a service ID to connect and fetch files from BOX.The connection is working successfully, and able to fetch filenames and metadata with IDs. But although the API connection is still successful, no files are being fetched

1091

7 days ago

ocrNew Participant

SDKs and Tools

Can i access Folder from different Box enterprise using JWT app

i have a shared Folder created by different enterprise.i have created JWT app in my own account and trying to access this folder.Facing 404 and not able to access this shared folder. Any solutions?

1241

7 days ago

gperseNew Participant

Approach for Multi-tenant SaaS app accessing customer-owned Box folders

I am building a multi-tenant SaaS platform and looking to integrate Box. Here's the use case: - Customers have their own existing Box accounts - Each customer would share one specific folder in their Box with our account - Our backend needs to cre

711

7 days ago

abhissahNew Participant

Inconsistency in Webhook Event Triggers: FOLDER.TRASHED vs. FOLDER.RESTORED for Nested Folders

I am currently developing an integration that relies on Box webhooks to maintain a synchronized state between Box and my application’s internal database. I have encountered a discrepancy in how Box triggers events for nested folder structures during

410

10 days ago

Yu TakeuchiNew Participant

API呼び出しを利用する際の制限について

現在クライアント先でDX推進支援をさせていただいている者です。クライアントの会社でBoxを使用しているのですが、Box relayを含むツール・サイトの情報を一つのサイトに集約して表示する仕組みの構築を検討しており、調査を進めています。つきましては、製品仕様について以下の点を聞きたいのですが、お詳しい方いらっしゃいますでしょうか。---【質問】1. API利用規約上の制限について - 弊社の社内サーバー（Azure VM・AWS等）からAPIを呼び出すことは、利用規約上問題ございませんでしょ

500

11 days ago

debashisNew Participant

Please provide the details of each stream type of the events API, How old events we receive ?

Can anyone provide the details of each stream type on how old events we receive.1. stream_type : all : how much back in time the events will be ? there is no documentation stating this2. stream_type: changes : how much back in time the events will be

460

vishuNew Participant

USER_AUTHENTICATE_OAUTH2_ACCESS_TOKEN_CREATE

Hi Team,I have requirement for generating the USER_AUTHENTICATE_OAUTH2_ACCESS_TOKEN_CREATE event. I tried with configuring the OAuth 2.0 and getting Client ID, Secret. Tried every bit possibilities but no luck so far. Note : I have this Box Enterpri

580

ZackQCGNew Participant

Why is Box API returning incorrect Folder IDs?

I am using Box API v10 via the Node SDK to query for Folders, specifically:client.folders.getFolderItems(parentId) // parentId is a folder name that exists (e.g. ‘QCG Test’) The value I am receiving from Box API does not match the Folder ID found in

2562

treeteeeeechNew Participant

Reset 2FA for a user

I need to reset 2FA for a user in my organization. We do not use Box internally so we can’t administer his account and we cannot see what was previously set for the authentication app. How can I get a real ticket placed to fix this?

mlin1New Participant

cannot access boxaccout

My Box Drive desktop app suddenly started showing this error message one day: “Unable to log in. Box Drive was unable to access the Keychain to securely store your login details. Please ensure Box Drive has access to the Keychain and log in again.”I

332

pjglickenhausNew Participant

Assign available seats

I just created a new Box account with 3 seats. my admin account users one seat. How do I create a new user and assign one of those seats licenses? When I try and add a managed user it want to complete a purchase of another seat.

2819

paralegal111New Participant

Change Sign in Phone Number

I need support with changing my accounts sign in phone number for the two factor authentication.

AlioNew Participant

Directory Tree in text

Hello,Is there any way to download the entire directory tree in text format? I would liek to organize my folders and sometimes i have same file in different folders, so i would like to download my entire tree of files and files name, to then categori

SWCNew Participant

SOC 2

Hi,The company I work for needs Box’s most current SOC 2 report and related bridge letter. We don’t know who our account representative is as we have never communicated with them, please help.

SunnyRainbowHeartNew Participant

CANNOT ADD DOWNLOAD PERMISSION; NO WAY TO CHANGE SUBSCRIBER PLAN; NO LIVE CHAT

The Knowledge Base was useless. Tried phoning Billing to no avail, long hold, had to hang up, Have been on hold for as of now for 53 minutes waiting for Sales, No more Live Chat available either. I had a record drop yesterday and am heavily engaged

111

Ryan LNew Participant

Box Salesforce integration: Bulk creation of folders during object creation on migration

So we’ve successfully created a flow trigger in salesforce which will create a box folder structure of 6 folders when a particular object has a new record created. It works fine with a user using the UI creates a new record, the flow trigger triggers

dzimmer_tcfNew Participant

Confirmation Email not going out

One of my 7 users on my box.com account is never receiving the confirmation email. I am an admin in our org and can search through all of message trace and the email is never being received on our side. I have tested by creating other users and the e

143

5 hours ago

Ulf1New Participant