Welcome to The Box Community

Box Community Digest | June 26, 2026

Welcome to the latest Box Community Digest, where we highlight the newest features and updates designed to streamline your digital workflows. This includes the general availability of our cloud-native HTML Editor, key enhancements to the Box AI Agent

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Jey Bueno BoxCommunity Manager

Box Terms of Service ("Terms") Update 2026

On July 30, 2026, an update to the Box Terms of Service ("Terms") will take affect for those users whose accounts are subject to the Terms and not a separate written agreement, such as the Box Service Agreement. None of these changes affect the prici

Tales AzevedoNew Participant

Managing and Organizing Shared Folders

We are currently reviewing how we organize folders in Box and have encountered a challenge with shared folders.In one case, a user has a large number of folders (over 180) in their root directory, most of which were shared by other users. This makes

311

RMAns2026New Participant

Box Tools Silent install for MacOS with JAMF

I have followed the documentation on how to silently install Box Tools for a user on our JAMF managed machines, and the install fails unless I run it through self service. I have the install policy triggering on user login, and have tried to add dif

291

Scott Picanco BoxBox Employee

Introducing API Support for 21 CFR Part 11 Compliance in Box Sign

We are incredibly excited to announce support for 21 CFR Part 11 compliance in Box Sign via the public API, enabling developers in life sciences, pharmaceutical, and healthcare organizations to build e-signature workflows that can support FDA signatu

250

Stellar-BillyNew Participant

Cannot invite user who belongs to a different enterprise

When provisioning users via Okta, we had one error for a specific user. That user was involved in Box testing for dev work, and that must’ve been in a different Enterprise.An error occurred while assigning this app.Automatic provisioning of user XXXX

Get Tasks Authorization Failed

I am getting {"type":"error","status":404,"code":"not_found","help_url":"http://developers.box.com/docs/#errors","message":"Authorization Failed","request_id":"redacted"} when I call https://api.box.com/2.0/tasks/{task_id} though I have no issue list

1461

thomasdeely BoxSr. Community Manager

Recording and Highlights - Prompt writing best practices for security classifications - JuneTutorial

Thanks @Ben Weiner from Box and @Aikokrishna Box for this week’s overview and demo. Also thanks to our guests who joined in the Q&A which is summarized below. Recording SummaryThe Importance of Defining Sensitive Content: @Ben Weiner from Bo

371

G.RomanNew Participant

Change Primary Admin

My employee originally set up the Box Account. I need to change the Admin user

82520

Tales AzevedoNew Participant

Managing and Organizing Shared Folders

311

fifiNew Participant

The video on the box cannot be previewed online.

Hi everyone,We noticed a strange issue with Box video preview.We uploaded the same video file (about 5MB) to two different folders:one for internal use one for external accessThe video plays smoothly in the internal folder, but in the external folder

1103

Jey Bueno BoxCommunity Manager

Smarter workflows & next-gen Box AI

Work is about to get a lot more intelligent! We’ve officially unveiled the future of the Box experience, designed to help you accomplish more with less effort.Discover how Box Extract automatically pulls structured metadata from your documents with c

400

Russ8494New Participant

Where to work on files.

I work in AutoCAD LT. I have been working directly on these files in my BOX folders. Should I be downloading my files to a local drive, then return them to my Box drive when the edit session is complete?

981

0hlewisNew Participant

No PDF option for saving in M365 Programs on Windows

When I go to "Save a Copy" of my Word or Excel documents that I opened in Box... there are no options to save as a PDF... just gives a couple of basic options. See the screenshot below. I can go and browse and find the location again and through that

801

María PáramoNew Participant

Collaborators Access

Hello, I manage yearly folders with a lot of subfolders and many different people accessing. At the end of the year I would like to archive and remove all collaborators access. I find it very difficult to know who has access to each subfolder and wou

3716

hmartelloNew Participant

Uploaded images not visible on other end

I am employed by Love & Photos, I had my first wedding with them Saturday. I click on the link they gave me and they said my email was not a biz email so I used another ( [removed by moderator] ), my email attached to Love&Photos is [removed

1321

kyo-fukaiNew Participant

Request to remove Google Sign-In loop

Boxサポートチームの皆様、こんにちは。BoxアカウントでGoogleログインの無限ループに陥っています。app.box.com /resetでパスワードリセット手続きを完了しても、ログインページが常にGoogleログインページにリダイレクトされてしまいます。バックエンドシステム上で、私のBoxアカウントからGoogleアカウントの関連付け（ソーシャルサインイン／SSO）を手動で削除／解除してください。そうすれば、通常のメールアドレスとパスワードでログインできるようになります。ありがとう。

1555

JenANew Participant

Unable to Send Signature Requests

I have a business account in Box. I upload my document to Box and insert the signature fields with the person designated to sign. When I click “Send Request”, it appears to start the process but then the request is not submitted. The document rema

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14 days ago

connorlampNew Participant

Issue with Automation Workflow - Renaming File

I’m trying to build a workflow that renames any file uploaded to our Box Client Uploads folder, to the name of the person uploading it. The workflows repeatedly fail without giving any reason. Has anyone experienced this issue, or is aware of a pote

1612

14 days ago

DevdocifyNew Participant

License count mentions 5 seats used but there are only 3 users mentionned

1 hour ago

RMAns2026New Participant

Box Tools Silent install for MacOS with JAMF

291

Stellar-BillyNew Participant

Cannot invite user who belongs to a different enterprise

271

G.RomanNew Participant

Change Primary Admin

My employee originally set up the Box Account. I need to change the Admin user

82520

JberebitNew Participant

Employee Is Asked to Use an Authenticator to Access Box.com

Our company has never required the use of an authenticator. One person in our company, a co-admin, is being asked to enter in their six digit authenticator code or use the app. Any idea why this request is suddenly appearing? I already confirmed the

411

HEBOXUserNew Participant

Prevent sharing of Top Level folders

I am working on a new instance using a closed folder taxonomy. AKA, IT will maintain control of the folders and add employees.I would like to make a top level folder DEPT for example and add a group to it. I would like the users in the group able to

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6 days ago

Jey Bueno BoxCommunity Manager

Streamlining operations & advanced Governance

Are you ready to take your enterprise content management to the next level?We just shared an exclusive first look at our upcoming product roadmap, and there are major updates heading your way!From Search 3.0 (now fully rolled out!) and BoxShuttle Bul

320

neuterraNew Participant

Oops! We can't seem to find the page you're looking for.

Difficult when you are the IT and also get the same message as multiple users are receivingError Message on Box Online“Oops! Something went wrong. Please contact your IT administrator if you continue to run into this issue”

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12 days ago

ben ZhuoNew Participant

How to check folder edit history？ How to restore the delete file？

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12 days ago

Adriana AmezquitaNew Participant

How recover a user that was deleted

By error an user was deleted from the admin console, how I can recover the USer?

Get Tasks Authorization Failed

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Box SDK API for restricting folder rename after creation.

wbalsonBox Employee

SDKs and Tools

Hi,I need to restricting folder renaming for user after creation. Is there any SDK API available to call or any other option.Thanks

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7 days ago

SunnyxNew Participant

Are Box folder IDs globally unique across tenants when using CLI with branded URLs?

Hi All,Got a client that wants their files on box (previously sftp) and I've gotten the Box CLI to upload files to a folder and will be looking to schedule it on a weekly basis for the client. I'm targeting the folder purely by folder ID using "box

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7 days ago

mike.curryKnown Participant

Box AI API

Box AI API Suddenly Returning 403 errors for all calls

Has anyone else experienced the Box AI API Q&A endpoint returning 403 issues on all queries since last evening? It seems like the same API calls that were working yesterday are failing as forbidden, even though nothing changed with the App client

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Box Developers page can't save any configuration

QuyenNew Participant

SDKs and Tools

I can’t change redirect urls, all action fail, can’t add, can’t remove, can’t edit Box Developers Consolewith browser request Box cfg RequestResponse Body

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Jey Bueno BoxCommunity Manager

Headless access, MCP server & next-gen APIs

Calling all developers! The Box Developer Platform is evolving rapidly to support the next generation of custom integrations and AI-powered applications.In our latest product roadmap session, we deep-dived into emerging headless interfaces, including

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fabiopicchiNew Participant

Developer account - App is not yet authorized for use

I created a box developer account to investigate how to integrate our customer's Box repository with our tool. Everything went create with Oauth and the developer token, but when I started experimenting with Client Credentials Grant, I simply can't g

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11 days ago

user49New Participant

How would Box AI Studio agents' activity be logged in the Events API response?

Would the custom agent’s activity be tracked with “BOX_AI_USER_REQUEST”, the same event type as the Box AI chat? Or is it different for custom agents?

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11 days ago

SaadevinNew Participant

Need support in getting Oauth application enabled

Hi Team,I created an Oauth application in box developer console, it is showing status as pending enablement. How can I get it enabled. I need this application as part of automating our workflow. please suggest

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12 days ago

migrator qaNew Participant

Co-Admin can view another Co-Admin's content in Content Manager but As-User API returns 403

We have a Box Co-Admin account with the following permissions enabled: Manage Users Manage Groups View Users' Content Edit Users' Content Log into Users' Account The Co-Admin can successfully impersonate regular managed users using the As-Use

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Design-ShopperBuilderNew Participant

Intermittent PDF Preview Error with Shared Files

Hello,For the past few weeks, we have been experiencing an intermittent issue with some PDF files shared in Box.When multiple users try to preview certain PDF files, Box sometimes displays an error instead of opening the document. The behavior is inc

23 minutes ago

community-managerBox Employee

Single sign-on authentication was unsuccessful (reference # IJVWAHJA).

When I sign-on from an email link,I found<Single sign-on authentication was unsuccessful (reference # IJVWAHJA).> Please kindly help me to solve this problem. Thanks !

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57 minutes ago

KellyMurray89New Participant

Missing Files and Folders

I logged into Box and suddenly I am missing dozens of folders and files.

6 hours ago

whiterabbitNew Participant

storage space is limited

I am subscribed to the Business plan, which is advertised as including unlimited storage. However, when I tried to upload a file today, I received the following error and was unable to complete the upload:"Running out of storage space? Your current a

12 hours ago

General_Inc_KoideNew Participant

Not receiving the confirmation email.

We are sending and receiving files to and from customers via BOX, but some customers have reported that they are unable to log in to BOX.We have received reports from some customers that they are unable to log in to the BOX.If you know how to solve t

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13 hours ago

mywNew Participant

Error when upgrading from Personal Pro to Business

I’m following the instructions provide here (https://support.box.com/hc/en-us/articles/ [removed by moderator] -Upgrading-Your-Box-Account ) to upgrade my Personal Pro to Business Plus. I get to Step 3 where I select the plan, then I get an error mes

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community-managerBox Employee

Terminate my account

I have tried to terminate my account, but you sent me another invoice after the termination date!

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Lee BixNew Participant

This is a potential sync regression causing data loss after migration from Box Sync to Box Drive. Urgent recovery needed.

I experienced a sync rollback after migrating from Box Sync to Box Drive. The file was actively updated until recently, but after restart it reverted to a version dated May 31, 2026. Version history exists but is inaccessible due to plan limitation.

gracewdoiNew Participant