About - Cross Switch

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About - Cross Switch

This is our story.

Cross Switch was founded by a team of payments experts who’ve spent many years building, scaling and securing payment infrastructure across Africa and beyond. From South to North, East Africa to Latin America, one challenge is clear: global solutions don’t always fit local needs.

That’s why we built Cross Switch. Our goal is simple — to orchestrate payments that actually work in emerging markets. With our unified CS+ Platform, we enable merchants, PSPs and payment partners to navigate regulatory, technical and commercial complexity with ease.

What we believe

Trust is built, not claimed.

That’s why our team is visible, reachable and responsive.

Collaboration beats competition.

We believe in coopetition — working with other PSPs, not against them.

Emerging markets deserve world-class infrastructure.

We build solutions that rival — and often exceed — those in more developed regions.

Compliance is part of the product.

Payments are only as good as the trust behind them.

Our mission

To simplify payments across emerging markets — making them more inclusive, more reliable and more scalable for everyone.

Our values – our commitment

Delivering real
business value

Cultivating collaborative
relationships

Sharing knowledge
and transferring skills

Clarity and simplicity with
a customer-first approach

Open, honest,
and committed

Leadership team

Cross Switch’s team blends deep industry experience across fintech, payments, banking, telecoms, e-commerce and private equity — with a strong focus on emerging economies.

Our team brings many years of hands-on experience and a proven track record investing in and operating payments businesses across these markets. This real-world expertise allows us to design solutions that are practical, scalable and aligned with local needs.

More than their credentials, what defines our team is their shared commitment to partnership, professionalism and delivering real results — for our clients, our partners and the communities we serve.

Our experienced management team of investors and operators has a proven track record across technology, payments and M&A.

Latest press releasesLatest press release

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April 23, 2026

Cross Switch appoints Gillian Koinange as Head of Business Development, East Africa.

Cross Switch has announced the appointment of Gillian Koinange as Head of Business Development, East Africa. This exciting appointment reinforces the company’s commitment to accelerating growth and deepening its presence across the region. Gillian brings over two decades of experience driving revenue growth and building strategic partnerships across Africa, with a strong focus on the […]

Nondumiso Siboto, Head of Operations South Africa at Cross Switch

April 15, 2026

Cross Switch appoints Nondumiso Siboto as Head of Operations, South Africa.

Cross Switch is pleased to announce the appointment of Nondumiso Siboto as Head of Operations, South Africa, reinforcing the company’s commitment to operational excellence and scalable growth across its regional footprint. Nondumiso brings wide-ranging experience in operations leadership, customer success, and large-scale service delivery across fintech and SaaS environments. Her appointment comes at a time […]