OWORKERS

BACKGROUND

Please describe your company and your position there.

Regtech company/kyc bpo manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OWORKERS?

Setting up a bpo team (document verification officers) inside european union

SOLUTION

How did you select this firm and what were the deciding factors?

Created a short list of 3-4 potential suppliers deciding factors: price/ ability to solve problems, speed, quick feedback

Describe the project in detail and walk through their service package.

Manual team - 15 people, document verification officers process different types of id docs 24/7

How many resources from the vendor's team worked with you, and what were their positions?

Our main point of contact was Stephan, and also Ivan and Hristian

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

BPO team was partly set up during 3 weeks, for it was the main goal to achieve at the first stage

How effective was the workflow between your team and theirs?

We used Slack for day to day communication and orginised calls if needed

What did you find most impressive or unique about this company?

Ability to solve problems quickly and effectively quick feedback and decision making

Are there any areas for improvement or something they could have done differently?

We're satisfied with their current service so far.

BACKGROUND

Please describe your company and your position there.

Our company handles the live chat/live streaming global mobile app. I'm a Service operation specialist.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Oworkers?

Our service is Hakuna - Live streaming app, so we are hiring Oworkers for monitoring our app. So, They cover the US/MENA/INDIA region and operate moderators sourcing and monitoring 24/7.

What were your goals for this project?

Making clean services from abusers.

SOLUTION

How did you select this vendor?

I contact many companies and choose Oworkers.

Describe the project in detail.

Hakuna service is a Global live streaming app. Users can do a live streaming broadcast and talk with a live screen and chat with someone.

We are hiring Oworkers for monitoring our app. So, They cover the US/MENA/INDIA region and operate moderators sourcing and monitoring 24/7.

What was the team composition?

PM / PM assistant / moderators.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They improve monitoring coverage and the abuser rate.

How effective was the workflow between your team and theirs?

We request them to monitor with our guideline and they proceed with monitor our app. We communicate with the slack channel. We cross-check their performance with the dash board.

What did you find most impressive about this company?

They do their best with ownership.

Are there any areas for improvement?

The quality of services experienced by users has increased.