Sense Design

BACKGROUND

Please describe your company and position.

I am the Project Manager of Web4You

Describe what your company does in a single sentence.

Web4You Inc. – is a custom aoftware development firm that specializes in identifying the unique needs of our clients and providing them with innovative business solutions through creativity and technical excellence. Since being founded, Web4You Inc. strives to provide the most innovative, efficient and tailored solutions to our clients. 

Every day, we foster creativity and excellence in our development teams through ongoing training and mentorship. This enables us to develop the absolute best products we can be proud of as a team. 

When you think of Web4You Inc. – think of your personal IT consultants, as our extensive technical knowledge forms a symbiosis with our management consulting expertise, allowing us to methodologically approach your problem, understand your goals and needs, identify the most effective solution, and implement it from start to finish. Web4You – Get IT Done Right!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sense Design to accomplish?

• Creating a visually appealing and user-friendly website to attract and retain customers.

SOLUTION

How did you find Sense Design?

Referral

Why did you select Sense Design over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Sense Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for our engagement with Sense Design focused primarily on creating a visually appealing and user-friendly website aimed at attracting and retaining customers. We set out to develop a modern, clean design that resonates with our target audience and embodies our brand values. Key Deliverables: 

1. Design Conceptualization: Development of initial design sketches and wireframes for homepage and key site sections. 

2. UI/UX Design: Creation of intuitive user interfaces and experiences, prioritizing easy navigation and user flow. 

3. Brand Integration: Seamless incorporation of our existing brand elements such as logos, color schemes, and typography into the new website design. 

4. Responsive Design: Ensuring the website is fully responsive and optimized for various devices including desktop, tablets, and mobile phones. 

5. User Testing: Conducting user testing to gather feedback and making necessary design adjustments before launch. 

6. Final Implementation: Delivery of all graphic elements, codes, and a fully functional website ready for launch. 

The project successfully culminated in a website that not only looks good but is also intuitive for users, achieving our initial goal of attracting and retaining customers through effective design.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. User Engagement: We saw a 30% increase in average session duration and a 20% increase in pages viewed per session. 
2. Conversion Rate: The new design led to a 15% increase in our overall conversion rate, translating to more customers making purchases or signing up for our services. 
3. Bounce Rate: The bounce rate decreased by 25%, indicating that visitors found the website more engaging and were less likely to leave after viewing just one page. 
4. Mobile Usability: Mobile session durations increased by 20%, and we saw a 10% uptick in mobile conversions, showing the effectiveness of the responsive design. 
5. SEO Rankings: We also experienced a notable improvement in search engine rankings for our targeted keywords, resulting in a 40% increase in organic traffic. 
6. Customer Feedback: Post-launch surveys indicated a 90% customer satisfaction rate, affirming that the new design met or exceeded user expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sense Design’s project management was exceptional throughout the duration of our website development project. They provided a clear timeline at the outset, outlining each phase of the project and key milestones.

What was your primary form of communication with Sense Design?

Email or Messaging App

What did you find most impressive or unique about this company?

Responsiveness. Their team was incredibly responsive to our needs and queries. Whether it was a minor design change or a more significant shift in direction, they were quick to adapt and offer solutions.

Are there any areas for improvement or something Sense Design could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of A-Z Moving

Describe what your company does in a single sentence.

A-Z Moving specializes in in logistics as well as commercial and residential moving within Ontario and Quebec.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sense Design to accomplish?

• Redesign the website
• Reinvent the brand

SOLUTION

How did you find Sense Design?

Referral

Why did you select Sense Design over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Sense Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with Sense Design has been an absolute game-changer for us. From the website redesign to the complete reinvention of our brand identity, they have exceeded all expectations. The website they designed is modern, user-friendly, and expertly showcases our services. Our clients have already praised its intuitive navigation. Additionally, their choice of corporate colors aligns seamlessly with our mission, and made us stand out. 

Throughout the entire project, Sense Design demonstrated professionalism, open communication, and a genuine dedication to delivering the best possible results. Their ability to understand our business and target audience was impressive, resulting in a brand that stands out in a competitive industry. Since the redesign, we have experienced a significant increase in website traffic and improved conversion rates. 

In conclusion, Sense Design's exceptional work elevated our brand to new heights. We highly recommend their services to any business seeking transformative design solutions. Thank you, Serhii and Lana for your proper communication and unwavering approach.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website traffic increased by 32%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were really on top of things and made sure to get everything done on time. Whenever we had any requests or changes, they made sure to make us happy. You could tell they really understood our field and what we wanted to achieve, because the designs they came up with were spot-on and accurately represented our moving company's brand.

What was your primary form of communication with Sense Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Communication. They were always responsive, attentive, and approachable throughout the entire project. They actively listened to our needs, asked clarifying questions, and kept us informed every step of the way. Their open and friendly communication style made the collaboration enjoyable and helped build a strong sense of trust. Their commitment to clear and effective communication truly set them apart and made the entire experience seamless and rewarding.

Are there any areas for improvement or something  Sense Design could have done differently?

Not really, we enjoyed working with them and will definitely come back soon!