ServReality

BACKGROUND

Please describe your company and your position there.

I'm the Business Transactions Partner at Robinson & Cole LLP

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ServReality?

Our company App is outdated and we need and expert in handling our digital Assistance software upgrade

SOLUTION

How did you select this vendor and what were the deciding factors?

We found ServReality through recommendation from one of the clients that has worked with them in the past

Describe the project in detail and walk through the stages of the project.

They gets started on the projects by creating software applications that run on a mobile device, and a typical mobile application which utilizes a network connection to work with remote computing resources before moving on to the next stages of the project

How many resources from the vendor's team worked with you, and what were their positions?

Their project manager leads the projects along side with their other staffs

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Ever since the project come to an end there has been more strength in relationship with our customers and brand. And also there has been excellent customers insight and marketing tools

How effective was the workflow between your team and theirs?

We do communicate through Calls, video chat and also hold on meeting once in a week

What did you find most impressive or unique about this company?

We appreciated their utmost efforts to deliver an outstanding project and also maintain great relationship workflow

Are there any areas for improvement or something they could have done differently?

Nothing I can think of

BACKGROUND

Please describe your company and your position there.

I'm the project manager at Agile software development company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ServReality?

Our company has always wanting to build large scale web App for saver and secure transaction but our developer team are not expertise enough for the project

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them through our research online and had a brief interview with them. They have the right qualification for the project

Describe the project in detail and walk through the stages of the project.

They use processes and techniques to create working software, including requirements definition, data flow design, code design, process flow design, flowcharting, code creation, software development testing, and debugging.

How many resources from the vendor's team worked with you, and what were their positions?

We worked on the project with their project manager, business analysts, UX/UI designers, team leads and other background workers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have seen about 80% results in the projects, its been more easier for users to perform task and mostly in our Office productivity suites, data management software, media players and security programs

How effective was the workflow between your team and theirs?

they completed the project on time that what we expected. We never regret working with them

What did you find most impressive or unique about this company?

We really appreciated their communication skills and level of understanding.

Are there any areas for improvement or something they could have done differently?

absolutely nothing to complain about so far

BACKGROUND

Please describe your company and position.

I am the Director of the company. 

Describe what your company does in a single sentence.

We provide professional and technical services for Casinos, Operators and Game Producers. Our expertise and experience are based on helping our clients and partners to gain a competitive edge, efficiency and grow their business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ServReality to accomplish?

• Our current client, who operates in the retail domain, expressed the desire to create a mobile application that incorporates gamification elements. Since we do not have prior experience with game engines, we made the decision to seek a partner who can collaborate with us on this project. Together, we aim to deliver a compelling and engaging mobile app that fulfills our client's requirements and adds gamified experiences to enhance user engagement and enjoyment.

SOLUTION

How did you find ServReality?

• Online Search
• Clutch Site

Why did you select ServReality over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ServReality were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They offered a comprehensive team consisting of game designers, 2D and 3D artists, Unity 3D developers, QA experts, and a dedicated project manager. Additionally, they actively participated in the pre-sales process, assisting us with a thorough discovery phase. 

Their team lead contributed significantly by creating an architecture diagram, which allowed for a detailed cost estimate through a well-structured work breakdown. Throughout the project, we followed an iterative approach, which proved essential for our client's success. Regular validations and fast feedback loops were instrumental in achieving optimal results and meeting our client's expectations efficiently.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

From the project's initiation until its completion, ServReality demonstrated a highly professional approach. They exhibited expert management skills and consistently prioritized our satisfaction as their client. Throughout the entire journey, they ensured smooth project execution and ultimately succeeded in delivering results that left us content and pleased with their services

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They ensure to carry us along throughout the project .process

What was your primary form of communication with ServReality?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their level of expertise was impressive. 

Are there any areas for improvement or something ServReality could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer

Describe what your company does in a single sentence.

I'm the CEO

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ServReality to accomplish?

• We came up with the concept for the game. We chose to work with this vendor to create the game because we are fresh to this sector. We had high hopes for ServReality because of its distinctive design and capacity to fulfill all demands.

SOLUTION

How did you find ServReality?

Online Search

Why did you select ServReality over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ServReality were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In an adventure game, characters progress through various stages in order to accomplish their objective. They started by creating a Concept Document, which clarified the procedure. Then, as a pre-production stage, they created the game's architecture. During the creation stage, they constructed both the game's core and the necessary tools for its fulfillment. In the post-production stage, they continued to work on this game.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In an adventure game, characters progress through various stages in order to accomplish their objective. They started by creating a Concept Document, which clarified the procedure. Then, as a pre-production stage, they created the game's architecture. During the creation stage, they constructed both the game's core and the necessary tools for its fulfillment. In the post-production stage, they continued to work on this game.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They speak frequently and get along well. I believe the ServReality team consists of excellent communicators, which has shown to be quite successful.

What was your primary form of communication with ServReality?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They can assess situations and offer people and organizations advice on how to produce a product at the greatest level because to their special blend of knowledge. I appreciate how they assist leaders in turning their ideas into successful outcomes!

Are there any areas for improvement or something ServReality could have done differently?

Everything went well

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of Iron Galaxy Studio

Describe what your company does in a single sentence.

Iron Galaxy is a game development studio founded by industry veterans who have worked closely for years .I'm the CEO

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ServReality to accomplish?

• Due to the substantial workload we had, we made the decision to outsource to an agency, and thus we reached out to Servreality.

SOLUTION

How did you find ServReality?

Online Search

Why did you select ServReality over others?

• High ratings
• Pricing fits our budget
• Good value for cost
• Company values aligned

How many teammates from ServReality were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team at Servreality successfully handled the tasks of developing both the frontend and backend components of the project. They utilized Unity3D for the frontend and Go lang for the backend, effectively leveraging these technologies in their work.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team at Servreality managed to develop the mobile game within the given deadline. The game includes both single-player and multiplayer modes, enabling users to play online with other players.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the development process, the team at Servreality maintained regular communication and provided timely feedback on a daily and weekly basis. Their consistent availability and feedback greatly contributed to the progress of the project.

What was your primary form of communication with ServReality?

In-Person Meeting

What did you find most impressive or unique about this company?

Each member of the Servreality team exhibited a high level of proactivity and productivity. Their proactive approach and fruitful contributions greatly enhanced the overall project outcomes.

Are there any areas for improvement or something ServReality could have done differently?

You're welcome! I'm glad I could assist you. Thank you for your kind words. I join you in wishing the Servreality team continuous progress and improvement in their future endeavors. If you have any more questions or need further assistance, feel free to ask. Good luck with your project!

BACKGROUND

Please describe your company and position.

I am the Chief Information Officer of Tizbi

Describe what your company does in a single sentence.

We are committed to building a long term business relationship built upon trust, communication, and providing the highest level of value for your business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ServReality to accomplish?

• We engaged the services of ServReality to enhance our games by incorporating intricate details and exquisite artwork. They contributed their expertise in graphic design, coding, testing, and debugging to refine our games. Additionally, ServReality brought creative concepts and ideas to the table, further enhancing our original ideas and making them more engaging and immersive.

SOLUTION

How did you find ServReality?

Referral

Why did you select ServReality over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from ServReality were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The detailed project involved the creation of a hyper-casual game, driven by our passion for gaming. The primary objective was to develop an engaging and enjoyable experience for players, while also focusing on vibrant and visually appealing graphics.

Additionally, our aim was to make the game addictive and incorporate a multiplayer component, allowing gamers to compete on a global scale. Throughout the project, we conducted collaborative meetings, fostering effective communication and shared ideas. Milestones were established, providing clear markers to track progress and making it convenient to monitor the overall process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

One noteworthy aspect to highlight is that whenever we receive creative input from the ServReality team, their ideas consistently surpass our own thoughts and opinions on design. This demonstrates their ability to think outside the box and bring fresh perspectives to the table.

Furthermore, we have never encountered any issues with project completion times or collaboration. The team at ServReality is exceptionally easy to work with, always open to feedback, and readily available to listen and understand our point of view. This seamless communication and cooperation have greatly contributed to the success of our collaboration.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The workflow throughout the project has been nothing short of awesome. The timelines of the work have been clearly outlined and easy to follow, ensuring a smooth and organized progression of tasks. This clarity and structure have been instrumental in maintaining a cohesive and efficient workflow.

What was your primary form of communication with ServReality?

In-Person Meeting

What did you find most impressive or unique about this company?

One of the most impressive aspects of working with this company is their unwavering commitment to handling every aspect of our projects to the fullest extent of their abilities. They left no stone unturned and dedicated themselves to ensure that every element was given the utmost attention. This level of dedication and thoroughness greatly contributes to the overall success and high quality of our projects.

Are there any areas for improvement or something ServReality could have done differently?

ServReality is wonderful with making sure that all deadlines are completed. However, for simple projects, I would suggest faster turnaround times

BACKGROUND

Please describe your company and position.

I am an Executive at Apptunix

Describe what your company does in a single sentence.

Apptunix is a leading App & Web Solutions development agency, based out of Texas, US. The agency empowers cutting-edge startups & enterprise businesses, paving the path for their incremental growth via technology solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ServReality to accomplish?

• Having multiple games in live ops, we found ourselves in need of additional art resources to enhance our in-game seasonal content. Consequently, we made the decision to seek an art outsourcing partner capable of producing a diverse range of seasonal art content, encompassing both 2D and 3D elements, across various themes.

SOLUTION

How did you find ServReality?

• Online Search
• Clutch Site

Why did you select ServReality over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ServReality were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We provided ServReality with a mood board and a detailed specification sheet outlining all the items we wanted them to create, tailored to different sections of the game. These elements encompassed not only in-game elements but also menu screens and promotional pop-ups. The specifications required flexibility in terms of working in both greyscale and color, and some assets were specifically requested to be developed in 3D instead of 2D.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Despite encountering an unprecedented situation, ServReality demonstrated exceptional resilience and managed to deliver not just one, but two seasons' worth of work. Their ability to navigate challenges and meet our expectations has been commendable.

We are pleased with the outcome of the project and would gladly consider continuing our collaboration with them in the future, particularly when we have additional work lined up. The successful completion of multiple seasons indicates the overall success of the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management provided by the team at ServReality was excellent. We established a smooth and efficient rhythm, and received daily updates on the progress of the project. Their ability to manage their time effectively and meet our expectations was truly first class.

What was your primary form of communication with ServReality?

Virtual Meeting

What did you find most impressive or unique about this company?

It is truly remarkable to note that, despite facing incredibly challenging circumstances, the team at ServReality demonstrated unwavering passion and determination to continue their work and deliver exceptional results. When the war started, our primary concern was the well-being of everyone involved, and we were prepared to wait and hope for their safety without expecting any further work.

However, to our surprise and gratitude, ServReality not only persevered but also agreed to undertake a second season of work, which they completed with remarkable speed and proficiency. We are immensely grateful for their dedication and cannot thank them enough for their outstanding commitment and contributions.

Are there any areas for improvement or something ServReality could have done differently?

Nothing, they did perfectly well

BACKGROUND

Please describe your company and position.

I am the Co - Founder of TechGropse Pvt. Ltd.

Describe what your company does in a single sentence.

TechGropse is one of the Mobile Application Development Companies in the US, and the UAE. We have served 100+ clients with a team of dedicated Android and iOS developers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ServReality to accomplish?

• I have engaged the services of ServReality to handle the programming work for the mobile game I am currently developing.

SOLUTION

How did you find ServReality?

Online Search

Why did you select ServReality over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ServReality were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project entails the development of a 3D spaceship shooter game. A programmer from ServReality Software has made significant enhancements to the project, including code refactoring, the addition of new AI capabilities, and the reduction of project data size. In addition, a manager and project manager from ServReality Software have provided valuable assistance in terms of communication and scheduling.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The ongoing progress of this project has significantly streamlined the mobile game, making it more efficient and user-friendly to work with. The code improvements and reduction in file size have brought the game closer to being market-ready, enhancing its overall marketability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management encompassed effective communication and scheduling practices

What was your primary form of communication with ServReality?

Virtual Meeting

What did you find most impressive or unique about this company?

One of the most impressive qualities of ServReality was their remarkable responsiveness. I was astonished by the speed at which I received replies to my messages from every team member, and all meetings consistently started promptly at the scheduled time.

Are there any areas for improvement or something ServReality could have done differently?

Nothing, Highly impressed

BACKGROUND

Please describe your company and position.

I am an executive at Mobcoder

Describe what your company does in a single sentence.

Acting as a digital transformation partner for start-ups & enterprises, Mobcoder works as an enabler of technology disruption by developing intuitive & scalable apps.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ServReality to accomplish?

• In order to transform ideas into engaging user experiences for iOS and Android platforms, technical expertise is essential in the realm of mobile game development. Unfortunately, when we initially had a game idea, we lacked the necessary talent to code the game and create its art assets. To bridge this gap, we enlisted the services of ServReality to augment our team and assist in transforming our idea into an early prototype.

SOLUTION

How did you find ServReality?

Clutch Site

Why did you select ServReality over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ServReality were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

By adhering to the guidelines outlined in the game design document I provided, ServReality successfully created the fundamental art assets and game screens, showcasing the game's overall scope and its potential for success. Throughout the process, they patiently and comprehensively addressed our numerous inquiries. Shortly after, we received the prototype and requested certain modifications to further refine the game.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The art quality and intuitive game design showcased have already captivated investors, leaving them impressed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The client interaction with servReality was streamlined and highly effective. Utilizing Slack as a communication platform, project goals were discussed, adjusted if needed, and successfully achieved without any delays.

What was your primary form of communication with ServReality?

Virtual Meeting

What did you find most impressive or unique about this company?

ServReality demonstrated remarkable efficiency in swiftly producing the project's prototype based on the initial input provided by the client. The final product's quality and its adherence to the client's specifications are excellent.

Are there any areas for improvement or something ServReality could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the CEO of ThinkSys

Describe what your company does in a single sentence.

ThinkSys, an award-winning technology company, is a leading provider of Software Development, QA and ITservices. Based in Sunnyvale, CA and offices in NOIDA, India. ThinkSys serves clients worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ServReality to accomplish?

• In the continuing care sector, the topic of psychological health, resiliency, and stress management holds significant importance. We aimed to create a mobile game that would enable players to navigate various work and home scenarios while utilizing different stress management techniques. The objective was to provide an interactive platform where individuals could explore and apply effective strategies for managing stress in a realistic and engaging manner.

SOLUTION

How did you find ServReality?

• Online Search
• Clutch Site

Why did you select ServReality over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ServReality were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ServReality took on the complete development of the mobile game, covering a wide range of tasks. This included conducting research and design, organizing focus group meetings, handling animation and graphics, designing the UI and UX, developing the leaderboard functionality, as well as performing thorough testing, and addressing any identified bugs through fixes and updates. They were responsible for all aspects of the game's development, ensuring a comprehensive and seamless experience for the end-users.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While we have yet to launch the product to our audience, we are eagerly looking forward to the impact it will have. Our main goal is to offer our members, especially those who cannot access our in-person training for various reasons, an engaging and educational mobile game. We believe that this innovative approach will provide them with valuable learning experiences and contribute to their growth and development. We are excited to introduce this new platform to our members and observe its potential benefits.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ServReality consistently demonstrated excellent project management skills by consistently meeting deadlines and effectively managing expectations throughout the entire project. Communication primarily took place through email, with the use of Dropbox for sharing documents and collaborating on content via Google Docs and LucidCharts. These communication and collaboration tools proved to be highly effective for our project, enabling smooth coordination and efficient workflow.

What was your primary form of communication with ServReality?

In-Person Meeting

What did you find most impressive or unique about this company?

While the product itself was exceptional, the true strength of ServReality lies in their exceptional client relations. The project manager displayed remarkable qualities such as responsiveness, flexibility, professionalism, and approachability. 

They consistently maintained clear communication regarding the project scope, clearly indicating what was included and excluded and what could be accomplished within specific timeframes. This skill set proved to be vital in ensuring that the project was completed as expected and delivered on time, fostering a highly satisfactory client experience.

Are there any areas for improvement or something ServReality could have done differently?

While we highly appreciate the work done by ServReality, we would like to suggest some improvements in the area of text editing. The beta version of the game we received contained numerous spelling and grammar issues, which proved to be distracting when evaluating the overall gameplay experience. Addressing these issues would significantly enhance the overall quality and polish of the game.