Abstracta Inc.

BACKGROUND

Please describe your company and position.

I am the Delivery / Program Manager of a fundraising and membership platform. 

Describe what your company does in a single sentence.

An all-in-one fundraising, payment, and membership platform specifically designed for PTAs, PTOs, booster clubs, and K–12 schools. It provides organizations with tools to manage memberships, sell event tickets, run online stores, and accept donations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Abstracta Inc. to accomplish?

• Deliver the code with less bugs

SOLUTION

How did you find Abstracta Inc.?

Referral

Why did you select Abstracta Inc. over others?

• High ratings
• Referred to me

How many teammates from Abstracta Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They was hired to deliver outstanding QA services and reduce the # of bugs on prod.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

80% reduction of bugs escaping to production 
3x increase in number of bugs captured before release 
2400+ tests designed from scratch and 250 automated tests in one year 
50% increase in user satisfaction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was carefully reviewed and moving according to an ageed plan

What was your primary form of communication with Abstracta Inc.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most about Abstracta Inc. is their ownership and proactivity. They don’t feel like an external vendor - they feel like a true part of our team. Their QA engineers quickly understand the product context, ask the right questions, actively contribute to refinements and test planning, and consistently look for ways to improve release quality.

Are there any areas for improvement or something Abstracta Inc. could have done differently?

Not sure what to put here.

BACKGROUND

Please describe your company and position.

I am an executive of Iberley Informacion Legal SL

Describe what your company does in a single sentence.

Iberley provides up-to-date legal information and tools to help professionals stay informed and compliant with Spanish law.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Abstracta Inc. to accomplish?

• We hired Abstracta Inc. to help us develop a Retrieval-Augmented Generation (RAG) system on Azure, integrated with ChatGPT-4.
• Our goal was to process and retrieve information from a collection of 500,000 legal documents efficiently.
• We also expected support with testing, quality assurance, and overall system performance optimization.

SOLUTION

How did you find Abstracta Inc.?

Online Search

Why did you select Abstracta Inc. over others?

High ratings

How many teammates from Abstracta Inc. were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work
The scope of our engagement with Abstracta Inc. focused on the design, implementation, and quality assurance of a Retrieval-Augmented Generation (RAG) system hosted on Microsoft Azure, and integrated with ChatGPT-4. This system was the technical foundation for Iberley IA, a legal AI assistant designed to generate accurate, traceable answers from a repository of over 500,000 Spanish legal documents.

Key Deliverables
Architecture Design of the RAG System
Abstracta was responsible for designing a scalable and efficient RAG architecture, integrating Azure AI Search with GPT-4 for natural language response generation.
Data Ingestion and Indexing
They were expected to define and implement strategies for document ingestion, preprocessing, and indexing of the 500,000 legal documents in a format compatible with Azure Cognitive Search.
Testing Strategy and QA Implementation
Abstracta committed to developing an automated and manual testing strategy, including regression testing, load testing, and accuracy checks for AI-generated answers.
Performance Monitoring and Optimization
As part of the scope, they were to ensure acceptable system latency, efficient document retrieval, and stable integration with GPT-4 under high-demand usage.
Collaboration and Technical Guidance
Abstracta was also expected to work closely with our internal development team, providing technical recommendations, reviews, and support throughout the project lifecycle.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In the first phase of the project, Abstracta followed a structured approach with clearly defined sprints and an agile methodology, which initially gave us confidence in their process and team.

However, during the second half of the engagement, the project completely lost its structure. There was no visible methodology, communication deteriorated significantly, and one of our team members was effectively left alone without any support to carry forward a highly complex system.

The product was unstable, testing was poorly managed, and quality assurance was inconsistent and unreliable. Despite raising multiple concerns, we received no actionable guidance or collaboration. In the end, we were forced to take over critical parts of the work ourselves just to keep the project moving.

Ultimately, Abstracta abandoned the project, stating they would provide no further support. We were charged €70,000 and left with an incomplete and unreliable product, requiring substantial internal effort to rebuild what should have been delivered.

There were no measurable outcomes that reflect the original scope or justify the investment made. What began as a promising partnership ended in deep disappointment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

During the first phase of the project, Abstracta demonstrated a solid approach to project management. They followed an Agile methodology with planned sprints, and communication was organized through scheduled meetings. They were responsive to our requests, worked collaboratively with our team, and showed professionalism in their approach. There was a dedicated project coordinator who managed the process efficiently and was particularly skilled and supportive. At that stage, the experience was positive and gave us confidence in their ability to deliver.

However, in the second phase, the situation changed radically. The structured methodology completely disappeared, and communication became erratic and reactive. Instead of a team, we were left with a single person handling the entire workload, with little coordination or support from Abstracta. Email communication became slow and ineffective, and our requests were often ignored or poorly addressed.

As a result, the product suffered from numerous bugs and critical failures, and we had to step in to fix major issues ourselves, without the support we were promised. The lack of resources, leadership, and ownership in the final stretch of the project led to a complete breakdown in project management.

What started with good planning and teamwork ended in disorganization, poor delivery, and abandonment.

What was your primary form of communication with Abstracta Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out to us the most—though not in a positive sense—was their ability to create a false sense of professionalism and structure at the beginning of the project. Abstracta gave the impression of being a strong, well-organized team with a clear methodology, which led us to trust them and commit significant resources to the collaboration.

However, this initial image turned out to be deeply misleading. As the project progressed, it became clear that their focus was not on delivering value or ensuring the success of the system, but rather on securing further payments. Their level of engagement and professionalism has dropped sharply in the second half of the project, and they showed no real concern for the project’s outcome or for our team’s challenges.

Ultimately, what was most "impressive"—if it can be called that—was their ability to present a polished front that concealed serious deficiencies in ethics, consistency, and accountability.

Are there any areas for improvement or something Abstracta Inc. could have done differently?

There are several areas where Abstracta Inc. could have significantly improved their performance:

Consistency and Follow-Through: The level of professionalism and engagement seen at the beginning of the project was not maintained. They should have ensured consistent quality and involvement throughout the entire project lifecycle, not just the initial phase.
Project Ownership and Accountability: Abstracta failed to take true ownership of the deliverables. Once challenges arose, they withdrew support rather than collaborating to solve problems. A more accountable and committed approach was needed, especially in the final and most critical stages.

Resource Allocation and Team Stability: Reducing the team to a single person without support or proper backup was unacceptable for a project of this scale. Maintaining a stable, well-supported team throughout the engagement would have been essential.
Transparency and Communication: Communication became sporadic and unstructured in the second half of the project. Open, honest, and proactive communication should have continued until the end, especially when problems emerged.

Ethical Commitment: Most importantly, Abstracta should reflect on its ethical responsibilities. A service provider must remain engaged and supportive, not disengage once payment is secured. The project felt abandoned, and that is not acceptable in any professional partnership.
If these areas were addressed, our experience could have been completely different.

BACKGROUND

Please describe your company and position.

I am the Software Engineering Manager of a financial services company

Describe what your company does in a single sentence.

Service auto loans using technology and machine learning to reduce risk and improve profits.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Abstracta Inc. to accomplish?

• Shore up our Automation
• Build a QA Strategy for our Company
• Teach us best practices around testing

SOLUTION

How did you find Abstracta Inc.?

Executive had a previous relationship

Why did you select Abstracta Inc. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Abstracta Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Abstracta partnered with us to build out our QA processes. They taught us how to build test suites, run regression tests, automate our tests, you name it.
Without their insight and guidance, we would not be in the place we are today with our producitivity, security and safety. 

• Deliverables: 
  • Automation Test Suite for 2 Front End Applications
  • Manual Testing for numerous APIs (5+)
  • Test Suite Creation for all applications (7+)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Test coverage, fewer production bugs, training on how to do automation ourselves. These three things took our Bug rate per commit from 1 down to 0.2.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They partnered with us to build automation while our developers worked on the relevant code. They collaborated with us in our steams and stand-ups, and helped us deliver great value. 

What was your primary form of communication with Abstracta Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I think Darrel is really the secret sauce of Abstracta. He's an empathetic and realistic servant leader who understands the needs of our organization, and never felt the need to push more testers onto us than we really needed. I would happily work with Darrel again.

Are there any areas for improvement or something Abstracta Inc. could have done differently?

The remote talent that worked with us was never quite as productive or impactful as the local automation tester Darrel found for us. More training or better hiring for the remote folks is recommended. 

BACKGROUND

Please describe your company and position.

I am the Engineering Manager of Auna Ideas & Auna

Describe what your company does in a single sentence.

We are a Health and Wellness Co-Laboratory with the support of Auna.

An open platform for Scientific Research, Innovation in Health Technology, Health Training and Social Development of our Continent.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Abstracta Inc. to accomplish?

• Maturity Evaluation Process of the Hospital Hogar project.
• Continue the Home Hospital project - Correction of the Patient and Medication Registration process
• Continue the Hospital Hogar project - Implementation of the Notifications process on the platform for different users.
• Continuation of the Hospital Hogar project - Implementation of the POC Coverage Map in the application and the use of Alexa for patients

SOLUTION

How did you find Abstracta Inc.?

• Online Search
• Referral

Why did you select Abstracta Inc. over others?

• Great culture fit
• Company values aligned
• From the first meeting we had with the team, they showed great professionalism.

How many teammates from Abstracta Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

AUNA has a home hospitalization platform Hospital, which helps in the daily recording and monitoring of the evolution of the patient and also provides patient-centered care by facilitating doctor-patient communication and health services.

The goal is to improve the health and care of patients.

The following development scope is proposed for the project:
Milestones

0. Maturity Assessment 
1. Patient care
2. Notifications
3. Coverage map

Deliverables:
 ● Dropdown code
 ● Deployment in testing, QA and production environment.
 ● Technical documentation

Estimated duration: 9 sprints of 2 weeks each
 ● Maturity evaluation of the current code.
 ● Adjust requirements and develop
 ● Continuous discovery to determine the final scope.
 ● Presentation of progress towards the defined milestones.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In each progress review it was possible to see what had been worked on. In addition to detailed reports of each activity of the team members.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We use the SCRUM methodology with its respective ceremonies.
The articles were delivered on time in each review of the sprint. The team always responded in the best way in each match.

What was your primary form of communication with Abstracta Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The level of professionalism they demonstrated on a day-to-day basis. Always with a good attitude. They did a very good job.

Are there any areas for improvement or something Abstracta Inc. could have done differently?

They did all the work well.

BACKGROUND

Please describe your company and position.

I am the VP Customer Expereince of Givebacks, Inc.

Describe what your company does in a single sentence.

Givebacks is creating an inclusive ecosystem that makes doing good an integrated and effortless part of daily life. By empowering people to support the causes they care about most, Givebacks unites schools, nonprofits, supporters, and socially-conscious brands to make a difference.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Abstracta Inc. to accomplish?

Help establish and professionalize the Quality Assurance function in our company.

SOLUTION

How did you find Abstracta Inc.?

Referral

Why did you select Abstracta Inc. over others?

• Referred to me
• Company values aligned

How many teammates from Abstracta Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To help us achieve our goals, Abstracta proposed assembling a skilled and dedicated team to work in an ongoing partnership. Their experienced Functional Testers, along with a Technical leader well-versed in development processes and Testing Strategy, collaborated with us to define and enhance our software testing and overall software development process. The initial key deliverable was a 30-day assement and strategy plan. Afterwards a 90-day action plan was put into place with key delivables like recommendations for test case managment and automation, QA reports, and comprehensive documenation on our new processes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We now have our mobile app 100% covered in front end tests. Our admin application is almost 65% covered in new test cases. The rest of the value they provded is not really measurable but it's extemely valuable. Our partnershiop with the Abstracta has helped us continueally refine our product development lifecyle increase the quality of the code we are shipping to our customers. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project mangement has been a shared responsibility but they continue to over-deliver. Not only do they deliver on time, they have been proactive and completed tasks that they weren't asked to do but they knew it needed to get done. If there was a concern raised to them it was handled swiftly and graciously. 

What was your primary form of communication with Abstracta Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Abstracta Inc. over-delivers in value and strives to understand your business objectives so they know where they can help best. Plus, they're just great humans. It is obvious that they care deeply about our company and our people and want to see us succeed. 

Are there any areas for improvement or something Abstracta Inc. could have done differently?

Well this is a unique case to our company but I do think one of their recommendations was a bit shortsighted and they didn't help us fully see all the options that were available for testing automation. 

BACKGROUND

Please describe your company and position.

I am the Quality Assurance Manager of the company.

Describe what your company does in a single sentence.

Operates as a quick-service restaurant company in Canada, the United States, and internationally.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Abstracta Inc. to accomplish?

• Maintain automated scripts while adding to automated suites any additional features
• Automate visual testing across 4 different screen resolutions
• Develop an automation framework
• Automate regression and smoke suites across iOS, Android and Mobile Web

SOLUTION

How did you find Abstracta Inc.?

Referral

Why did you select Abstracta Inc. over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Abstracta Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included:

• Set up of initial repository and framework
• Automate Android smoke suite across US and CA
• Automate iOS smoke suite across US and CA
• Integration into device farm, reporting, CI/CD
• Automate Android regression suite across US and CA
• Automate iOS regression suite across US and CA
• Monthly Demos
• Maintenance of automated suites
• Automate visual regression of key screens across 4 resolutions

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Full regression cycle is now completed in approximately 50 min for over 300 test cases. Manual testing used to take 7 business days for US and CA.
• Faster feedback on new builds. We are able to run a full regression immediately with results in less than an hour.
• Manual testers are now able to dedicate their time to feature testing and exploratory testing.
• Visual testing allows us to compare each version against base screens, an area that was missing with functional testing.
• Weekly deployments used to be comfortably uncomfortable, but with the faster testing feedback provided by automation, we have greater confidence in our releases and the ability to release more frequently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication has been key, and Abstracta excels in this area. Their automation team is fully integrated into our development team and regularly colaborates with teammembers. All deliverables have been completed on time if not ahead of schedule. Daily standups and monthly demos contribute to this success. In addition, knowing the key players to reach out to on both sides of the aisle when there was a blocking issue was crucial. 
Abstracta has consistently delivered on what was promised and frequently gives their professional opinion and direction as subject matter experts. They've been able to advise on best practices, industry standards, and knowledge they gleaned. They're solution-driven and seek to solve a problem best by carefully listening to their client's needs.

What was your primary form of communication with Abstracta Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The quality of work has been most impressive as well as the high standards they set for themselves with regards to communication. The code is clean. They thoroughly document their processes and workflows. They are proactive when it comes to addressing potential issues or roadblocks that could be encountered in a project and also put in the effort to find the appropriate solution. They set a high bar when it comes to work ethic. It's truly been a pleasure partnering with them. 

Are there any areas for improvement or something Abstracta Inc. could have done differently?

Abstracta has exceeded my expectations. I could not have asked for a better experience with a vendor.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a company responsible for software product development, including product strategy and technical implementation. We have a team of product owners, software developers, testers, managers, and DevOps engineers responsible for defining and building the software products we sell and are part of our portfolio.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Abstracta Inc.?

We hired Abstracta to help us improve our quality processes, including our automated and manual software testing process. Our ultimate goal is to be able to release software products faster and with higher quality.

SOLUTION

What was the scope of their involvement?

We started our engagement with Abstracta with an initial discovery process on the technology that we would select for automated testing. As a result of that process, Abstracta provided us with the results of their discovery, an ultimate recommendation on the technology to use.

Abstracta recommended using Ranorex and presented a proposal for its implementation within our automated testing process. We were already using a different technology, so as part of that implementation, their team has been working on converting our automated tests from the old technology to Ranorex.

As a second part of our engagement, Abstracta has helped us work on our manual testing process. We initially wanted to focus on automated testing, but we’ve expanded our engagement since then. Now, we work with a separate team from Abstracta on manual testing.

What is the team composition?

We’ve worked with around 12 teammates from Abstracta throughout our engagement. Their executive leadership team was involved early on in the process. From there, we’ve worked with account managers, the financial team, testing leads, and individual testers.

How did you come to work with Abstracta Inc.?

We found Abstracta through a referral. A member of my team personally knew someone who had worked with Abstracta in the past. When we first connected with them, we felt that they had a very niche expertise within software quality processes, which was where we had a significant gap.

The discovery phase I mentioned earlier helped convince me that Abstracta was a great organization to partner with. From the start, we collaborated very well. They were very professional and demonstrated expertise in the area we needed help with

How much have you invested with them?

We’ve spent close to $500,000 thus far. Therefore, I estimate that we’ll spend around $1 million with them over a five-year period.

What is the status of this engagement?

We started working together around the second quarter of 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The key metric for the success of our project revolves around the new technology implementation for our automated testing. When the Ranorex implementation started, we had 3,000 tests to convert. Abstracta has been on track with achieving that goal within the timeframe we’ve laid out.

How did Abstracta Inc. perform from a project management standpoint?

Abstracta has been very collaborative with us on staying on time and within budget. We had some challenges early on with staying within budget because we underestimated the effort required to complete the scope. However, we’ve been able to adjust the project and the way we allocate our expenses to accommodate the budget and timeframe while keeping the original scope. We use Jira to manage the project and Microsoft (MS) Teams to communicate.

What did you find most impressive about them?

Abstracta’s collaborative culture is outstanding. They’re very willing to work with our uniqueness and how we function as a business. Additionally, their background and expertise in their field is impressive.

Are there any areas they could improve?

I can’t think of anything Abstracta could improve on. Although they underestimated the scope of our main project, it would have been very difficult for them to estimate it more accurately. That issue was more our team’s responsibility; we needed to explain the scope and the amount of time and effort required to achieve it more accurately.

Do you have any advice for potential customers?

It’s important to have ownership on both sides and work together as a single team with common goals to achieve success.

BACKGROUND

Please describe your company and position.

I am the Manager of Quality Assurance of Spruce, Inc.

Describe what your company does in a single sentence.

Spruce provides title insurance, coordination, escrow, and recording services through proprietary technology.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Abstracta Inc. to accomplish?

• Create a suite of manual test cases
• Translate manual test case suite into a robust suite of UI Automated test cases
• Create an automated API testing suite

SOLUTION

How did you find Abstracta Inc.?

Online Search, Other

Why did you select Abstracta Inc. over others?

Pricing fit our budget, Great culture fit, Company values aligned

What was the size of Abstracta Inc.’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Abstracta was tasked with helping Spruce redefine our testing strategy. They were responsible for helping us create a robust feature matrix and a manual test case suite for E2E regression testing. Abstracta also created a fully featured API and UI automation suite for Spruce that we utilize daily for regression and smoke testing.se suite

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our team went from not having an automated test case suite to having over 280 Automated Test Cases. We also had over 1000 manual test cases created. Combined we have over 90% coverage of our primary customer-facing application.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Abstracta integrated with our team perfectly. We operate as one unit. They participate in stand-ups and ll agile ceremonies. They always respond to our company's needs and are very dependable teammates. It has been an amazing experience working with the Abstracta team.

What was your primary form of communication with Abstracta Inc.?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

They have strong customer-focused values. They align with our team goals and mission statement.

Are there any areas for improvement or something Abstracta Inc. could have done differently?

None really. Perhaps if they can expand to other regions and be more available for onsite work would be a nice addition. But they truly satisfy all company needs remotely. I totally recommend them.

BACKGROUND

Introduce your business and what you do there.

I’m the VP at a software platform that provides financing to independent car dealers in the US; we provide sophisticated tools to help those businesses grow. I’m responsible for providing strategic leadership for our technology to broaden and deepen our culture of continuous improvement to help us develop innovative products. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Abstracta Inc.?

In order to scale our business, we need to build quality software. We can either design the quality or inspect it afterward through QA functions. Strategically, we design the quality of the product up front and have partnered with Abstracta Inc. to identify a quality strategy and implement practical steps to execute it. 

SOLUTION

What was the scope of their involvement?

We’ve embedded Abstracta Inc. into every piece of customer technology — they’re a core part of our agile teams. Their team is helping design and test strategies and practices to ensure that our teams produce high-quality products. 

What is the team composition?

Day-to-day, around 10–12 teammates work with us, and I work with several technical leads and a customer success manager. I’ve also worked with Abstracta Inc.’s executive leadership team.

How did you come to work with Abstracta Inc.?

I heard of Abstracta Inc. over the years through various contacts, so I asked them to put together a proposal for us. We discussed how they’d design and embed that strategy in our processes. Their translation of the strategy from strategic to practical implementation was compelling enough for us to engage them. 

What is the status of this engagement?

Our ongoing partnership with Abstracta Inc. began in April 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve designed a manual QA testing strategy that has led to the creation of a test using Selenium that automates QA where possible. Since hiring Abstracta Inc, the number of production incidents and defects and bugs encountered during development has been on a steep downward curve. They have turned every member of our team into a quality specialist. 

How did Abstracta Inc. perform from a project management standpoint?

Their team managed the projects excellently. Since we work in agile, we don’t prioritize communication tools — we communicate directly with our teams. 

What did you find most impressive about them?

Abstracta Inc. absolutely dominates their service domain — they are experts in what they do. 

Are there any areas they could improve?

We could always benefit from their team providing additional training, guidance, and material to sustain ongoing efforts to improve quality. 

Do you have any advice for potential customers?

I highly recommend Abstracta Inc. if customers want quality built into their products. 

BACKGROUND

Introduce your business and what you do there.

I’m the project manager at a software development company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Abstracta Inc.?

We hired them as business partners to engage in tasks related to functional and automated testing.

SOLUTION

What was the scope of their involvement?

Abstracta Inc provides us with QA testing services. We have numerous projects that they work on, such as web development, payment platforms, and back office systems. They’re in charge of quality assurance in all of those projects. For some products, their team does manual functional testing while automated testing for others. They use Cucumber and Selenium for automated testing.

What was the team composition? 

We’re currently working with nine people from their side.

How did you come to work with Abstracta Inc.?

We compared different companies that specialized in testing and were based in Uruguay. We decided to go with Abstracta Inc. based on their expertise and pricing. At first, we hired them for a trial project, but we extended the collaboration after getting good results.

What is the status of this engagement?

We started working with them in January 2016, and it’s an ongoing partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Abstracta Inc is a part of our team, so we don’t have separate measures of success. We value our work relationship with them and are happy with their work and incorporation into our team. That’s why we continue to collaborate with them for an extended period of time. 

How did Abstracta Inc. perform from a project management standpoint?

They are very good in this regard. Their team is open to feedback and attentive, and they offer suggestions for improvement. We use all means of communication, as well as in-person meetings.

What did you find most impressive about them?

We are very happy with the way they have integrated into our teams. They are also very quick at responding to our needs, and our communication is very fluid.

Are there any areas they could improve?

They should just continue being as open and honest as they have been so far.