DiscoverTec Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 5.0
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Timely IT Support and Data Migration

DiscoverTec provided timely IT support and data migration services for a nonprofit and a legal firm. Their professionalism, willingness to go above and beyond, and ability to deliver projects on time were commended. Clients appreciated their courteous and expert service.
Exceptional Project Management and Responsiveness

Clients praised DiscoverTec for their reliable and flexible project management. The team consistently delivered on time, maintained strong communication, and adapted to evolving needs, ensuring alignment and quick iterations. Their responsiveness was highlighted as a key strength.
Potential Improvement in AI Collaboration

While DiscoverTec excelled in most areas, there was feedback on the need for earlier collaborative scoping and clearer requirements for AI development. Despite this challenge, the team quickly adapted and iterated alongside the client, showcasing their flexibility and expertise.
Valued Customer Service and Technical Knowledge

Clients felt valued and prioritized by DiscoverTec, noting the team's extensive technical knowledge and eagerness to ensure satisfaction. The company's ability to make clients feel like their only customer, despite being one of many, was particularly impressive.
Effective SEO and Digital Marketing Services

DiscoverTec's digital marketing efforts resulted in increased website impressions and leads for a pest control company. Their management of SEO, paid search, and social media was effective, with clients noting favorable cost-per-click metrics and appreciating the team's quick communication.
Comprehensive Development for Smart Pet Tech

DiscoverTec developed a complex smart pet technology platform, integrating IoT, mobile app development, and data interpretation. Their technical expertise and collaborative approach enabled them to build an innovative solution from scratch, impressing clients with their ability to tackle challenging projects.

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Custom Software Development Mobile App Development UX/UI Design
UX Strategy
+5
Confidential
Feb. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"What stands out most about DiscoverTec is their willingness to dive headfirst into building something completely new and innovative."

Jun 24, 2025

Director of Products, Link My Pet

Jodi Torline

Consumer products & services
Jacksonville, Florida
1-10 Employees
Online Review
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DiscoverTec has developed a smart pet technology platform from scratch. The system ingests complex movement data from wearable devices, defines activity algorithms, and shares information with users.

DiscoverTec has built a scalable platform that supports a growing user base. The team has improved app stability, functionality, and responsiveness, resulting in increased user engagement and satisfaction. DiscoverTec is highly reliable, flexible, and responsive to a constantly evolving market.

BACKGROUND

Introduce your business and what you do there.

I’m the director of products at Link My Pet, a company that supports a smart pet wearable and mobile app that tracks pets’ location, activity, health, and wellness to help users stay connected and proactive about their care.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with DiscoverTec?

We needed support to build a new smart pet technology platform from the ground up. The system needed to ingest and interpret complex movement data from our wearable device, define meaningful and precise activity algorithms, and communicate that information to users in an intuitive and actionable way. This was more than just app development; we needed an end-to-end connected ecosystem, and we didn’t have pre-existing models to follow.

SOLUTION

What was the scope of their involvement?

DiscoverTec has served as our primary development partner, supporting both the Link consumer app and LinkVet platform across web, iOS, and Android. Their scope includes full mobile app development (architecture, UI/UX implementation, testing, and deployment); ongoing maintenance, feature enhancements, and performance optimization; backend/API integrations with our IoT pet wearable; support for Bluetooth connectivity, GPS location tracking, pet activity monitoring, and health features; collaboration on user account management, plan subscriptions, and customer onboarding workflows; and implementation of CMS integrations and tools for marketing and customer engagement. The main deliverable has been a fully developed, scalable, and user-friendly mobile app platform and connecting ecosystem that integrates the Link smart pet wearable and all features and functionality.

What was the team composition?

Every member of DiscoverTec’s team is engaged with Link, from development to marketing, accounting, and IT support.

How did you come to work with DiscoverTec?

We were connected to DiscoverTec through the extended network of our ownership team, which gave us confidence in their capabilities. That relationship helped accelerate trust and collaboration from the start. We chose DiscoverTec not only because of that built-in trust from our ownership network but also because they clearly demonstrated the technical expertise, responsiveness, and collaborative mindset we needed in a development partner. Their track record with customer app development and ongoing platform support made them a natural fit for the complexity and scale of Link.

How much have you invested with them?

We’ve spent more than $1 million.

What is the status of this engagement?

We began our collaboration in February 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

DiscoverTec’s platform scalability has allowed our app infrastructure to support growing user volume without compromising responsiveness or reliability. We’ve also expanded our ecosystem to support veterinary industry objectives. Post-launch updates have led to improved retention and increased in-app engagement, such as improved accuracy and timeliness of GPS location tracking sessions, more frequent activity checks, and expansion of training tools and mobile remote.

We’ve seen a daily active user increase following key UI/UX enhancements. We’ve also seen an increase in average session length as users engage more with activity and wellness tracking, while we’ve seen a reduction in average session length for GPS tracking sessions due to improved timeliness and accuracy of location results, allowing faster dog recovery and reduced user frustration. We’ve also seen a 98% reduction in customer service tickets, from 1,500 per week in 2019 to 1,500 per year in 2024.

Overall, enhanced app stability and wearable performance, in addition to a more intuitive user experience, have driven a significant increase in customer satisfaction, resulting in a dramatic reduction in support tickets. This has allowed our team to shift focus from troubleshooting and retention to proactive engagement and enhancements. These changes have supported scalability, while faster development cycles have cut feature delivery time. The combined effect has improved operational efficiency, strengthened brand credibility, and optimized recurring revenue and lowered support costs, ultimately positioning Link as a market leader in the smart pet tech space.

How did DiscoverTec perform from a project management standpoint?

DiscoverTec’s project management has been highly reliable, flexible, and, most importantly, responsive to a constantly evolving tech market. They’ve consistently delivered on milestones on time, even under tight deadlines. Priorities have been adjusted based on need, and their team has maintained strong communication through each phase of development. Collaboration has ensured alignment across product, design, and development. Their ability to stay organized while working on multiple parallel facets (consumer, veterinary, backend, and support tools) has been a key factor in our ability to scale and iterate quickly.

We operate as an extension of our internal team and engage consistently through regular stand-ups and strategy calls to prioritize tasks and review progress so we’re informed every step of the way. We share project management tools and utilize Microsoft Teams for day-to-day communication to ensure a fast response time and quick alignment on technical questions or blockers. DiscoverTec is proactive and solution-oriented, often anticipating needs before we even voice them.

What did you find most impressive about them?

What stands out most about DiscoverTec is their willingness to dive headfirst into building something completely new and innovative. They don’t shy away from complexity and embrace the challenge of refining current technology and enhancing it into a product that has never existed before. Throughout the process, they’ve demonstrated a rare balance of technical expertise, empathy, and compassion. They prioritize our company’s goals and technical requirements but also understand and advocate for the experience of the end user — the pet parents. That dual focus has been instrumental in delivering a product that’s both powerful and truly meaningful to our audience.

Are there any areas they could improve?

Some of the AI development and data interpretation have posed unique challenges that could have benefited from even earlier collaborative scoping and clearer requirements, primarily due to evolving direction from our end. However, DiscoverTec’s team has quickly adapted, iterating alongside us to refine the AI and machine learning workflows powering our activity and wellness insights. As AI becomes more central to our product, their deep expertise in this area continues to be a major asset.

RATINGS

5.0

"DiscoverTec consistently delivers high-quality solutions that exceed expectations."

IT Managed Services Web Design
Microsoft SharePoint
+1
Less than $10,000
July - Nov. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were very timely, sometimes beating deadlines."

Nov 6, 2024

Executive Director, Waste Not Want Not

Kathleen Spears

Non-profit
Orange Park, Florida
1-10 Employees
Online Review
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DiscoverTec worked with a nonprofit organization to set up their computers and Microsoft 365 products. They helped create an onboarding document and provided IT support.

DiscoverTec migrated the client's data and fulfilled their tasks and needs. The highly responsive team consistently delivered on time and promptly addressed issues and concerns. Their extensive technical knowledge and eagerness to go above and beyond to ensure client satisfaction stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Executive Director of Waste Not Want Not

Describe what your company does in a single sentence.

We fight hunger + poverty every day by rescuing millions of pounds of food each year to feed the poor and the hungry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DiscoverTec to accomplish?

Microsoft 365 Assistance
365 Cloud Storage and Data Migration
Work Computer Set Up
Create Documentation on new employee IT Onboarding

SOLUTION

How did you find DiscoverTec?

Online Search

Why did you select DiscoverTec over others?

High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me

How many teammates from DiscoverTec were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Discover Tec was hired to set the company up on system aligned computers and to activate and streamline our office 365 products, they also assisted with creating an onboarding document so that future hires can be added to the system with ease. They also served as our "IT staff" answering questions and providing valuable support along the way even making suggestions on how to improve our website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Total migration of data to new 365 servers in a timely and professional manner

Positive and quick responses to requests for support

Creation of an IT On-boarding Playbook

Sourcing of new employee comuputers

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In my opinion, this is where Discover Tec truly shines. They were very timely, sometimes beating deadlines. Our IT expert (Robert) is referred to as our "superhero". Preston responded to requests promptly, courteously, and professionally. He even went above and beyond to ensure we were able to get our CEO's computer up and running as she hit roadblock after roadblock. Jason Booth was also very responsive helping us find a price point that didn't undercut the value and worth of Discover Tec while not blowing our small operational budget.

What was your primary form of communication with DiscoverTec?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Although we are not their only client, we sure felt like we were. The responsiveness, courtesy, and expert knowledge delivered in such a way where we felt like we were their only client and a very big client...even though we are not.

Are there any areas for improvement or something DiscoverTec could have done differently?

I personally would love to see a separate division or process for small nonprofits so that we can pool our resources and hire a firm like discover tec to lead us through IT issues as they arise. Because nonprofits are so unique in their structure, financial capacity, and IT needs we desparately need incredibly amazing and supportive organizations like Discover Tec to work with us.

RATINGS

5.0

"EXCELLENT!"

Search Engine Optimization Social Media Marketing Web Development
WordPress CMS
$10,000 to $49,999
July 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They always delivered on time."

Nov 13, 2024

Owner, Pest Control Company

Anonymous

Home Services
Jacksonville, Florida
11-50 Employees
Online Review
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DiscoverTec provides web development and digital marketing services for a pest control company. They update the client's WordPress website and manage SEO, paid search, SMM, and content marketing campaigns.

Thanks to DiscoverTec's efforts, the client has seen an increase in website impressions and leads; they've also noticed a favorable CPC. The team is highly responsive to the client's concerns and always delivers on time. Their quick communication highly impresses the client.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of a home services company

Describe what your company does in a single sentence.

Pest control

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DiscoverTec to accomplish?

Website updates within WordPress
Local SEO / Yex / GMB
Paid Search
Social Media
Content Marketing
Monthly Reporting
Regular Meetings and Support

SOLUTION

How did you find DiscoverTec?

Online Search

Why did you select DiscoverTec over others?

High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost

How many teammates from DiscoverTec were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Seo

paid search

organic search

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Cost per click
number of leads

website impressions

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very quick response. They always delivered on time

What was your primary form of communication with DiscoverTec?

Virtual Meeting

What did you find most impressive or unique about this company?

Quick communication

Are there any areas for improvement or something DiscoverTec could have done differently?

N/a

RATINGS

5.0

IT Managed Services
Cloud Server Migration
+4
$10,000 to $49,999
Feb. 2001 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their excellent service and range of offerings have made this growth happen."

Nov 7, 2024

Owner, BKT Strategy

Clive Reading

Business services
London, England
1-10 Employees
Online Review

DiscoverTec provides IT support and managed services for a strategy consultancy, serving as their primary services provider.

DiscoverTec has been providing excellent service for the client for 23 years. The team is reliable and responsive to the client's needs, and internal stakeholders are particularly impressed with the service provider's responsive nature, work culture, and team dynamic.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of BKT Strategy

Describe what your company does in a single sentence.

Strategy Consultancy

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DiscoverTec to accomplish?

IT Support
Managed Services
Hosting

SOLUTION

How did you find DiscoverTec?

Referral

Why did you select DiscoverTec over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned

How many teammates from DiscoverTec were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Provide dedicated IT support for BKT Strategy as a primary service provider (for 23 years!)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

When I started with Discovertec, 23 years ago, in Parsippany, NJ, Donny did a lot of the work himself. It was a fairly small organization at that time. Even in those days the service was excellent. Under his superb direction and management, it has grown into one of the premier organizations I have worked with. Their excellent service and range of offerings have made this growth happen.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always reliable

What was your primary form of communication with DiscoverTec?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

My business for the last ten years as a strategy consultant was as a sole consultant. I must be their smallest and probably least profitable client. Yet they still looked after my IT needs as if I was Microsoft. Donny has inculcated an excellent culture of service and response. I would recommend Discovertec to any organization requiring an IT partner.

Are there any areas for improvement or something DiscoverTec could have done differently?

I genuinely believe DT to be a fantastic company and would recommend them to anyone.

RATINGS

5.0

"10/10"

IT Managed Services
Cloud Server Migration
Less than $10,000
Sep. - Oct. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Our experience working with them was positive."

Oct 19, 2024

General Counsel, Bell City Legal

Alexander Golubnichy

Legal
Queens, New York
1-10 Employees
Online Review
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DiscoverTec was hired by a legal services firm for their IT managed services. The team was tasked with email and data migration and cloud integration.

DiscoverTec successfully migrated all email accounts to the new service without interruptions or technical problems. The team delivered on time and provided a positive customer service experience, much to the satisfaction of internal stakeholders.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the General Counsel of Bell City Legal

Describe what your company does in a single sentence.

Legal services firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DiscoverTec to accomplish?
Data Migration to cloud service

SOLUTION

How did you find DiscoverTec?

Referral

Why did you select DiscoverTec over others?

Company values aligned

How many teammates from DiscoverTec were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Migration of e-mail accounts to a new service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Smooth migration of all e-mail accounts without interruption or technical problems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivered on time with cordial service, advance warning, and clear instructions.

What was your primary form of communication with DiscoverTec?

Email or Messaging App

What did you find most impressive or unique about this company?

Our experience working with them was positive.

Are there any areas for improvement or something DiscoverTec could have done differently?

None improvements needed.

RATINGS

5.0

Showing 1-5 of 5 Reviews

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Verified Client Reviews: 4

Overall Review Rating: 5

Source: Clutch

Last Updated: June 24, 2025

Business Entity

Business Entity Name	DiscoverTec, LLC
Source	Florida Division of Corporations
Jurisdiction of Formation	Florida
Date of Formation	December 1, 2024
Status	Active
Last Updated	December 3, 2024
ID	L03000054709

Credit Report Results

International Credit Risk Assessment methodology, the International Credit Risk Assessment rating is determined by our analysis of a credit report and third-party data." >	Very Low Risk
Source	Creditsafe
Last Updated	December 3, 2024

Learn More About The Clutch Verification Process

Locations (1)

7751 Belfort Parkway Jacksonville, FL, United States 32256

31 - 40

Contact DiscoverTec

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Gadre Infotech Pvt. Ltd.

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Shalaka Teli

DiscoverTec

Developing premium technology & web solutions.

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DiscoverTec Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Timely IT Support and Data Migration

Exceptional Project Management and Responsiveness

Potential Improvement in AI Collaboration

Valued Customer Service and Technical Knowledge

Effective SEO and Digital Marketing Services

Comprehensive Development for Smart Pet Tech

Reviews mentioning:

DiscoverTec Reviews

Custom App & Platform Dev & UI/UX Design for Pet Devices Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Web Design & IT Managed Services for Nonprofit Organization

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Web Dev & Digital Marketing Services for Pest Control Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Managed Services for Strategy Consultancy

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Managed Services for Legal Services Firm

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Gadre Infotech Pvt. Ltd.