Digiryte

BACKGROUND

Please describe your company and position.

I am the BDM of a business services company 

Describe what your company does in a single sentence.

Consumer Research Compnay 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digiryte to accomplish?

• Build an app the Fast Moving Consumer Goods Market

SOLUTION

How did you find Digiryte?

Online Search

Why did you select Digiryte over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Digiryte were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We are a market research company specializing in consumer insights, and was thoroughly impressed with their innovative approach. Digiryte helped us develop an AI application that automates our data analysis, transforming how we interpret customer data. This tool enables precise segmentation, allowing us to implement targeted marketing strategies and deliver personalized experiences to our clients. The efficiency and accuracy of the AI-driven insights have significantly enhanced our ability to understand consumer behavior. Overall, Digiryte’s expertise in leveraging AI for data analysis has been a game-changer for our marketing efforts. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with Digiryte yielded three measurable outcomes that defined the project's success. First, we achieved a 30% increase in customer segmentation accuracy, allowing for more effective targeting. Second, our marketing campaign response rates improved by 25%, directly attributed to the personalized strategies derived from the AI insights. Finally, we reduced data analysis time by 40%, enabling our team to focus on strategy and implementation rather than manual processing. These outcomes not only enhanced our understanding of consumer behavior but also drove tangible results, demonstrating the impactful role of AI in our marketing efforts.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Digiryte's project management was exceptional, exemplifying professionalism and efficiency. They consistently delivered all milestones on time, ensuring we stayed on schedule throughout the project. Their proactive communication kept us informed at every stage, making collaboration seamless. Whenever we had specific needs or adjustments, Digiryte was quick to respond, demonstrating a genuine commitment to our goals. Their flexibility and willingness to adapt made us feel supported throughout the process. Overall, their strong project management not only met our expectations but exceeded them, contributing significantly to the project's success. I highly recommend Digiryte for their reliability and responsiveness!

What was your primary form of communication with Digiryte?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What impressed me most about Digiryte was their innovative use of AI to automate data analysis. This unique approach not only enhanced segmentation accuracy but also streamlined our processes, allowing us to focus on strategic initiatives. Their commitment to leveraging technology for consumer insights truly sets them apart in the market research field.

Are there any areas for improvement or something Digiryte could have done differently?

The only slight issue we had was the onboarding process, it took a bit longer than expected as they were trying to find the right resources to build the project, however that slight delay was overshadowed by the speed in which they took to complete the project.

BACKGROUND

Please describe your company and position.

I am the Owner of a Wellness Brand

Describe what your company does in a single sentence.

we are a healthand wellness brand that sells ice baths and saunas

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digiryte to accomplish?

• I launched an online sports ecommerce business without any prior technical knowledge, so I sought a company to guide me through the digital landscape. They helped develop my website/app and strategise for organic business growth. We initially launched a minimum viable product (MVP) a few months ago to start generating revenue as quickly as possible. Currently, we are enhancing the website by adding additional features.

SOLUTION

How did you find Digiryte?

• Online Search
• Referral

Why did you select Digiryte over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Digiryte were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Digiryte equipped us with a comprehensive team, including four React Native Developers, two Node.js Developers, two QA Testers, one Business Analyst, one UI/UX Designer, and one Project Manager. They assisted in defining the project's scope and provided a business analyst to refine our vision and strategic execution. Digiryte managed all HR aspects and maintained full transparency in their costs.

The company ensured that top-notch resources were swiftly allocated to our project, with the team mobilised just three weeks after contract signing. The collaboration with the team was seamless, and due to their effective integration and exceptional performance, I plan to retain many of the same team members as an extension of my team. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project went very smoothly, and they exceeded our expectations. The team's expertise and teamwork helped us deliver quality results on time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Extremely good, they ensured I knew what was occurring every week.

What was your primary form of communication with Digiryte?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

I was particularly impressed with the proactive approach taken throughout the process. As someone with a non-technical background, I found the consistent updates and clear explanations regarding each phase of the project extremely helpful.

The team did an excellent job of demystifying complex technical details, ensuring that I was fully informed and comfortable with the progress. This transparent communication facilitated a very smooth process, effectively turning my vision into reality.

Outstanding collaboration. I look forward to continuing our partnership on future projects.

Are there any areas for improvement or something Digiryte could have done differently?

No I was very happy really happy with the overall service provided.

BACKGROUND

Please describe your company and position.

I am the CSO of a real estate company.

Describe what your company does in a single sentence.

We are one of North London and North West London’s leading independent estate agent

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digiryte to accomplish?

• Scale the app by refactoring the code

SOLUTION

How did you find Digiryte?

Referral

Why did you select Digiryte over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Digiryte were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Digiryte meticulously assembled a highly skilled team, featuring 4 .NET and Angular developers, 2 Flutter developers, and 1 UI/UX designer, sourced from India. Notably, all developers possessed Fortune 500 experience, ensuring top-notch expertise. Additionally, the Project Manager and 2 QA testers were strategically located in Manchester, UK, facilitating seamless project alignment and communication. 
Their willingness to travel to London for project updates upon request further bolstered unity and collaboration across all stakeholders. Moreover, Digiryte's proactive approach to architectural design and project scoping significantly contributed to the project's success, exemplifying their unwavering commitment to delivering value.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes from the Digiryte project encompassed various key metrics, including time to market, quality of deliverables, cost savings, customer satisfaction, ROI, and scalability. The project's success was evidenced by its rapid time to market, surpassing industry standards, alongside high-quality deliverables meeting predefined benchmarks. Cost savings were realised through efficient resource utilisation and streamlined processes. 
Stakeholder feedback indicated high levels of customer satisfaction, validated by quantitative measures such as NPS scores as part of the ISO 9001 and 27001. Additionally, the project demonstrated a strong ROI, generating financial returns exceeding the initial investment. Scalability and flexibility were evident in the project's adaptability to evolving requirements and business needs. Collectively, these measurable outcomes underscored the project's progress and success, providing compelling evidence of its impact and effectiveness.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In our collaboration with Digiryte, their project management approach was exemplary, characterized by efficient planning, clear communication, and timely execution. They consistently delivered project milestones on time, showcasing their commitment to meeting deadlines and ensuring project progress. Moreover, their responsiveness to our needs was remarkable, with a proactive attitude towards addressing any concerns or requirements that arose during the project lifecycle. 
Their team exhibited flexibility and adaptability, promptly adjusting strategies and allocating resources as needed to overcome challenges and optimise outcomes. Overall, their project management prowess instilled confidence in our partnership, fostering a collaborative environment conducive to achieving shared goals effectively and efficiently.

What was your primary form of communication with Digiryte?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What stands out most about this company is their exceptional project management. They consistently delivered on time, demonstrating agility and responsiveness to our needs. Their proactive approach and clear communication ensured a smooth and successful collaboration, setting them apart in the industry.

Are there any areas for improvement or something Digiryte could have done differently?

They were excellent from start to finish, the only issue is that they are based in Manchester. It would be great if they had account management in London apart from Manchester as my personal preference is to meet face-to-face once in a while.

BACKGROUND

Please describe your company and position.

 I am the Recruitment Consultant at a Workforce Solutions Provider

Describe what your company does in a single sentence.

We are a global workforce solutions provider to STEM industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digiryte to accomplish?

• We hired them to provide a dedicated team of python developers, along with a Project Manager and a QA tester, to build an AI tool for our specific requirements

SOLUTION

How did you find Digiryte?

• Online Search
• Referral

Why did you select Digiryte over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Digiryte were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Digiryte provided us with a dedicated team comprising 8 python, 1 Project Manager, 2 QA and 1 Azure Architect to augment our in-house team for client projects. The challenge we faced was hiring full-time employees with the specific technical knowledge required by our clients. 
Digiryte was able to source Fortune 500 resources and a project manager within 4 weeks, They ensured the resources were ready to start the project as soon as they were onboarded. The team work seamlessly with our inhouse tech team, communication is top class. Their swift integration into our projects ensured timely delivery of high-quality solutions, overcoming our staffing challenges effectively.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Overall, the project progressed smoothly, and the outcomes met our expectations. The dedicated team's expertise and collaboration facilitated the timely delivery of quality solutions. We plan to work with them long term for the next few years.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was commendable, the team is an extension of ours. A key role in our business, allowing our onshore team to focus on key aspects of our business.

What was your primary form of communication with Digiryte?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about Digiryte's services was the exceptional quality of the resources they delivered within a remarkably short time frame. Their deep industry knowledge allows us to leverage their expertise whenever necessary.

Are there any areas for improvement or something Digiryte could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CTO of an IT services company.

Describe what your company does in a single sentence.

We help you understand what value emerging technologies can provide to your business & stakeh

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Digiryte to accomplish?

• Design core backend infrastuture for our internal CRM
• Access to quality talent pool

SOLUTION

How did you find Digiryte?

• Online Search
• Clutch Site

Why did you select Digiryte over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Digiryte were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Requirement Gathering and Analysis Key Deliverables: Requirements Document User Personas and Use Case Scenarios 
2. System Design and Architecture Key Deliverables: System Architecture Diagrams Database Schema Design API Specification Documents 
3. Frontend Development Key Deliverables: Interactive UI Mockups and Wireframes Frontend Codebase (NextJS, TailwindCSS, TypeScript) Integration with Backend APIs 
4. Backend Development Key Deliverables: Backend Codebase (Node.js/Prisma/ExpressJS.) Database Integration API Development and Documentation 
5. Testing and Quality Assurance Key Deliverables: Test Plans and Cases Automated Test Scripts Performance Testing Reports Security Audit Reports 
6. Data Migration and System Integration Key Deliverables: Data Migration Plan and Scripts Integration with existing systems (ERP, Websites, etc.) 
7. Deployment and Rollout Key Deliverables: Deployment Scripts and Guidelines Staging and Production Environment Setup User Training Materials and Sessions 
8. Maintenance and Support Key Deliverables: Maintenance Plan User Manuals and System Documentation Issue Tracking and Resolution System

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. A high adoption and high satisfaction rate among our employees indicated that the CRM is user-friendly and meet all our internal needs. The CRM is effectively supporting employees in their roles. 
2. Data Quality: The CRM maintains quality data, crucial for informed decision-making and effective operations and fosters better internal communication and collaboration. 
3. Training and onboarding new employees have been reduced significantly.
4. The customization capabilities and adaptability of the platform indicate a future-proof CRM system that can evolve with the organization as we scale.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Timeliness of Deliverables: Digiryte set a high standard from the onset with their commitment to timelines. Each phase of the project was meticulously planned, and the team delivered on their promises consistently. Their ability to manage time effectively ensured that we could achieve our goals without compromising on quality. 
• Responsiveness to Needs: The responsiveness of the Digiryte team was remarkable. They were not just service providers but true partners in our journey. They actively listened to our feedback, understood our unique needs, and adapted their approach accordingly. This level of responsiveness made the entire process smooth and highly productive. 
• Communication and Reporting: Communication was one of Digiryte's strongest suits. They maintained an open and transparent line of communication throughout the project. Regular updates and reports ensured that we were always in the loop and could make informed decisions. Their proactive communication style fostered a sense of trust and collaboration. 
• Risk Management and Problem Solving: In any project, challenges are inevitable, but Digiryte's proactive risk management approach made a significant difference. They anticipated potential issues and had contingency plans in place, ensuring minimal disruption to the project flow. Their problem-solving skills were evident, as they navigated through challenges with grace and efficiency. 
• Adaptability and Flexibility: The flexibility demonstrated by Digiryte was commendable. In the face of changing requirements or unforeseen circumstances, they adapted swiftly, ensuring that the project stayed on track without compromising our objectives. Their agility and willingness to accommodate changes were instrumental in delivering a solution that truly met our evolving needs. 
• Stakeholder Engagement: Digiryte's commitment to stakeholder engagement was clear from day one. They made sure that all stakeholders were involved and had their voices heard. This collaborative approach not only enriched the project but also ensured that the final product aligned perfectly with our expectations and requirements.

In conclusion, Digiryte has not just delivered an internal CRM system; they have provided a solution that has transformed our internal processes and operations. Their professionalism, expertise, and commitment to excellence are evident in every aspect of their work. We are immensely satisfied with the outcome and would highly recommend Digiryte to any organization looking for a reliable and proficient technology partner. Kudos to the entire Digiryte team for a job well done!

What was your primary form of communication with Digiryte?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Digiryte's dedication to understanding and fulfilling our unique needs, combined with their proactive approach, exceptional communication, adaptability, and unwavering commitment to quality, truly set them apart. It's these attributes that not only delivered a successful project but also established a lasting partnership.

Are there any areas for improvement or something Digiryte could have done differently?

Not really. They are the most professional premium offshore software development firm we have worked with to date.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Knexta Technologies. We’re a technology services company in the research industry, focusing on full-stack development, DevOps, and automation. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digiryte?

Our company was searching for full-stack developers to assist with staffing needs.

SOLUTION

What was the scope of their involvement? 

We requested developers with the necessary skill set for the project, outlined our project requirements, and provided them with a document.

What is the team composition?

We work with eight people, including a project manager who is part of the meetings. 

How did you come to work with Digiryte?

Someone on our team recommended several companies. We reached out to multiple vendors and had a couple of discussions with Digiryte. Our requirements were quickly and comprehensively understood, and their resources were able to meet our needs. We were thoroughly impressed and felt confident in choosing them for this project.

How much have you invested in them?

We’ve invested more than £350,000 Pounds (approximately $444,700 USD).

What is the status of this engagement?

Our partnership with Digiryte started in February 2023 and is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project has been going very well. The work environment has been incredibly creative, and both our client and our internal team are pleased with the outcome. We made the right decision in selecting this vendor.

The Digiryte team takes ownership of many things, and they're an excellent vendor. They’ve entirely gelled with the internal team and delivered what we’ve asked of them.

How did Digiryte perform from a project management standpoint?

They’ve been adhering to the budget and timelines. 

What did you find most impressive about them?

They’ve done exceptionally well, and we’re satisfied with their work. They've completed the tasks we requested.

Are there any areas they could improve?

I don’t have any areas for improvement. 

Do you have any advice for potential customers?

I highly suggest considering Digiryte for your needs. Take the time to express your requirements to them and carefully consider their recommendations.

BACKGROUND

Introduce your business and what you do there.

We’re an app company in the fitness industry, helping bring the fitness industry and the end user closer together through an app. I’m the director of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digiryte?

They provided mobile app development services for us.
​​

SOLUTION

What was the scope of their involvement?

Digiryte did an outstanding job building a customized fitness and health app for iOS and Android. They took responsibility for every aspect of the development process, including the theme, logo, and several innovative features. Notably, the app's impulse workout button allows users to quickly find and book sessions with trainers in their area. 
Additionally, the app includes a payment system, booking system, and user profiles. For travellers, the app offers the convenience of finding local exercise classes. Fitness trainers can also easily post deals and cancellations for their clients. Digiryte's commitment to delivering a quality app exceeded our expectations.

What is the status of this engagement?

I have had the pleasure of working with Digiryte since January 2019, and I am thrilled with the progress we have made together. While there were some communication challenges along the way, the Digiryte team has consistently demonstrated their willingness to listen to my feedback and incorporate my suggestions into the project.

I am confident that we will find a mutually beneficial solution to our current situation, and I greatly appreciate their commitment to reaching a positive outcome. Our partnership has been invaluable to me, and I am excited to continue working with Digiryte in the future.

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

I engaged Digiryte to develop my fitness app and I'm extremely impressed with the high quality of their work. They listened carefully to my vision and worked tirelessly to bring it to life, making sure to incorporate my feedback every step of the way. 
Throughout the development process, they demonstrated a deep understanding of the latest trends in fitness and wellness, which helped them create a truly exceptional product. Their attention to detail and commitment to excellence is evident in every aspect of the app, from its sleek design to its intuitive user interface. 

Moreover, I found the team at Digiryte to be professional, communicative, and transparent. They kept me informed of progress and made sure to document every aspect of the project, providing me with a sense of confidence and security that my investment was in good hands.
 In short, I wholeheartedly recommend Digiryte to anyone looking for a top-notch app development team. They have exceeded my expectations in every way and I look forward to continuing our partnership in the future

Describe the impact this engagement has had on your business.

Despite some challenges, I'm optimistic about the collaboration with Digiryte. While the app hasn't been completed yet, I'm impressed by their commitment to finding a mutually beneficial solution. Their professionalism and dedication to delivering a quality product is greatly appreciated.

How did they address challenges?

Working with Digiryte on a project was a pleasure, and although it took longer than expected, they remained committed to finding a solution. While there were some communication challenges, they were receptive to feedback and worked to improve. I appreciate their dedication and willingness to work with me to find a mutually beneficial solution. I am confident we will reach a positive outcome.

How did Digiryte perform from a project management standpoint?

Digiryte excels at time management and consistently keeps customers informed about the progress of their app. They're dedicated to understanding the product and ensuring its success, and their attention to detail is second to none. While the development process has taken longer than expected, The Digiryte developers went above and beyond by working on weekends to meet tight deadlines. While their efforts were appreciated, I suggest avoiding weekend work and extending deadlines if necessary.
Digiryte has been diligent in working to perfect the app and deliver a truly top-notch product. Even though it's not quite ready yet, I have complete faith in their ability to deliver a working version soon. Their commitment to excellence is truly unparalleled, and I would highly recommend them to anyone in need of app development services.

Are there any areas they could improve?

​​​​​​​Digiryte impressed me right from the start with their professional and reliable demeanor, and their office layout in Manchester was truly impressive. Our initial communication was excellent, and it was clear that they were committed to delivering a high-quality product. 
Despite the challenges posed by COVID-19, they worked tirelessly to ensure that their resources were not affected, and their dedication to the project was unwavering. While some app developers raised their prices during this time, Digiryte was able to manage the extra expenses and keep the project moving forward. I am grateful for their expertise and hard work, and I highly recommend them to anyone looking for a top-notch development team.

Do you have any advice for potential customers?

​​​​​​​Adopting an agile methodology for software development can help ensure a more successful outcome for your project. It allows for flexibility and adaptability, which is particularly important in today's fast-paced, ever-changing business landscape. Moving away from a fixed-cost, waterfall approach can also help both parties work together more effectively, as it allows for greater collaboration and transparency throughout the development process. 
To make sure that your project stays on track, it's crucial to make timely payments and approach the project as a time and material engagement. This will allow the development team to stay focused on delivering high-quality work, without worrying about overages or missed deadlines due to insufficient resources.

By adopting a collaborative, agile approach, we can work together to ensure that your product is delivered to market quickly and efficiently, with the features and functionality that your users demand."

UPDATED REVIEW

This review was published on March 15, 2022. 

Lee Andrew

Director, Oober Fit Ltd

Healthcare

1-10 Employees

United Kingdom

$50,000 to $199,999

Jan 2019 - Ongoing

Project summary

Digiryte was contracted to develop an iOS and Android application, but after unreasonable delays and questionable invoices, the client has initiated legal action to acquire the application or a refund. 

Feedback summary

Digiryte has been unable to deliver a workable application three years into what was quoted to be a 3–4 month project. Their explanations and communication have not satisfied the client, who has resorted to layoffs, litigation, and sustained personal investment to keep their company afloat.

BACKGROUND

Introduce your business and what you do there.

We’re an app company in the fitness industry, helping bring the fitness industry and the end user closer together through an app. I’m the director of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digiryte?

They provided mobile app development services for us.

SOLUTION

What was the scope of their involvement?

Digiryte was going to build the application from scratch for iOS and Android, as well as for tablets. They were responsible for the theme of the app, the actual development, the logo, and more. Features included a payment system and booking system, as well as personal profiles for users.

One key feature was a button that capitalized on the impulse need to work out that our users experience. If they click it, a message goes out to trainers that someone is looking for a session within the next three hours. Additionally, if our users are traveling, they can find exercise classes close to their locations. On the trainer side, they can put up deals and announce cancellations that will appear to our fitness users.

What is the team composition?

I’ve worked with two directors, as well as one resource that liaises with their build team in India.

How did you come to work with Digiryte?

We set down with one of their directors and ran through all our requirements. They suggested a Flutter framework and put together an appraisal. It was supposed to take 3–4 months to fully develop the app. They gave a good introduction; their business looked strong, especially they’re marketing approach and online presence.

We found them through online research and had a limited budget. Out of all the options and quotes, Digiryte came across as the most reasonable. I fully understand why they were the cheapest now, however. They try to lock you in and then ransom you for more money.

How much have you invested with them?

I’ve invested around £44,000 pounds (approximately $57,000 USD) with Digiryte.

What is the status of this engagement?

We’ve been working together since January 2019 and are currently in litigation proceedings that I initiated in July 2021. I want them to finish the app or give me a refund.

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

I’d paid them close to £40,000 pounds in January 2019 for a build that was supposed to take 3–4 months. During that time, I paid an additional £7,000 pounds to add two more features, which were quoted at another 50 hours, or one more week of work.

In November 2020, after nearly two years of going back and forth, I asked them to document all to work and money.  A couple of weeks later, they said that they’d gone over hours required for the two additional features and need £5,000 more pounds. I was going to do that, and they agreed to £1,500 pounds, which I paid. I did reserve the right to reclaim that £1,500 after getting legal advice, however.

They said they’d need another 4-5 weeks to finish the app. After that time was up, I had a phone call with one of their directors, and they said they need more money. I said that wasn’t going to happen

Describe the impact this engagement has had on your business.

We’ve been working together for three years and I still don’t have an app. Two of our directors have resigned and two of our employees have been laid off, as the app was going to be our sole source of income. We’re not training, and I’m keeping the company alive personally. I either want Digiryte to finish the app or I refund my money so I can pay someone else to finish it.

How was project management handled?

There has been no management. They would tell me something would take 12-16 hours to fix or implement, but then I would have to ask for an update two weeks later, in which they’d say they needed another four weeks. They would reference internal server problems, staffing problems with our Flutter technology, and update problems etc.

Is there anything that the vendor did well or that you would consider a strength?

Their office layout was really believable, and they seemed professional and reliable. Our initial communication was very good as well, but as soon as they got their money, it was very difficult to communicate.

What I think happened, personally, is because they quoted me pre-COVID, all app developers quadrupled their prices because apps were so much in demand. I believe this company outsourced their development to India because they couldn’t afford anything else, and now they can’t refund my money.

In what specific areas can they improve?

Time management stands out, especially in letting the customer know when their app will be ready. Their overall understanding of my product is nowhere near what it needs to be. I haven’t seen a single working version of the application to date.

I gave them so many chances to deliver the app; I’ve already paid for it and obviously want it, but, three years later, it’s evident that they’re incapable of finishing the product.

What advice do you have for clients with similar needs to yours?

Avoid paying in full. I quite believe that Digiryte has delivered good apps to other customers; I believe mine fell flat because of COVID and other issues. I would also make sure there’s a penalty in place for missing any deadlines unreasonably.

Star Ratings

Overall rating: 0.5

Quality: 0.5

Cost: 4

Schedule: 0.5 

Willing to refer: 0.5

Company Responses

The vendor responded on March 31, 2022.

As is evident from every one of our other Clutch reviews, the experience this customer outlines is not representative of how Digiryte operates and the high standards that we hold ourselves to. We believe that we delivered this work to the contractual requirements agreed with the customer. The customer however regularly changed the scope of the works, which meant that further and significant work had to be carried out. To try and preserve a good working relationship and enable the project to move forwards, much of the associated cost of the additional work was not charged to the customer. However, it was reasonable and necessary for us to charge the customer for at least a proportion of it. We did not hold the customer to ransom, as is suggested. That is incorrect and unfair. We merely asked the customer to agree to the revised scope of works and associated pricing. We also repeatedly offered to complete the additional work for the customer, but our offers were refused.

Changes of scope do sometimes occur in work such as this and, on the majority of occasions, there is no need for additional charging. However, the changes to scope in this case were extensive, which is why additional charges were raised. We were always transparent and worked collaboratively in our approach. It is highly regrettable and disappointing to us that the customer was unhappy with our work.

Our experiences with customers have always been positive and we have never had any claims brought against us in the past. However, this customer has commenced court proceedings against us, which we are in the process of defending. We will continue to make efforts to try and resolve matters with the customer, whilst continuing to defend the court proceedings to their conclusion. It is our view, unfortunately, that many of the facts of this case are incorrect, misrepresented or biased. We therefore have no alternative but to defend the court proceedings.

It is also disappointing to read this review in the middle of a legal dispute that was initiated by the customer. The court proceedings should be allowed to conclude before reviews of this kind are made.

The customer has also made a concerted effort across public social media to flood the Internet with negative reviews about us in, we think, the hope of forcing us to settle the legal case or issue a refund. We do not consider that to be a fair and reasonable approach and we will continue to act consistently with the high standards that we hold ourselves to.

BACKGROUND

Introduce your business and what you do there.

I’m the technical director of an app development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digiryte?

We originally had the app developed by an offshore company in Ukraine. We were keen to apply for some UK support funding, and we needed to have a UK company on board to do that.

SOLUTION

What was the scope of their involvement?

The app’s main development had been done by another company, so we started the engagement by having Digiryte review the code to see if they would be willing to adopt it and take it forward. We then went through a number of stages where there was some communication between them and the original developers.

Once they’ve taken responsibility for the app’s development, they’ve made some developmental changes to the app. They’re now responsible for the maintenance and operation support of the app.

What is the team composition?

I’ve worked with a project manager and two developers from Digiryte. 

How did you come to work with Digiryte?

I found Digiryte through Clutch.

What is the status of this engagement?

We started working together in November 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Digiryte understands our needs clearly, which allows them to move forward very quickly when we ask for particular tasks to be done.

How did Digiryte perform from a project management standpoint?

Digiryte performed well in terms of project management. They’re able to meet our deadlines, and they’re quick to implement any changes or requests. They’re also quick to respond to any of our queries.

We typically communicate through Zoom, Microsoft Teams, and Google Meet.

What did you find most impressive about them?

Digiryte is always forthcoming with the best way to do things. I also appreciate having a single point of contact, which streamlines our communication.

Are there any areas they could improve?

No, I don’t have any complaints.

Do you have any advice for potential customers?

Make sure that you have a clear line of communication and a single point of contact.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and inventor of an application.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digiryte?

We engaged Digiryte to help design our application. Our previous developer worked too slowly, so we asked Digiryte to take over the project.

SOLUTION

What was the scope of their involvement?

First, we met with the Digiryte team to discuss the project and communicate our requirements. We shared our vision for the mobile application, which included verification capabilities and a wallet feature. Then, the team started designing the application.

They’ve just completed the initial design phase, and we’re getting ready to move forward with development, where the team will build the application for iOS and Android. 

What is the team composition?

We’ve worked with Ramesh (CEO) and Pranav (Senior UX Designer). 

How did you come to work with Digiryte?

We found Digiryte on Clutch. 

How much have you invested with them?

We’ve invested about £5,000 (approximately $5,700 USD) in the partnership with Digiryte. 

What is the status of this engagement?

We began working with Digiryte in August 2022, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Digiryte has exceeded our high expectations. I expected to go through various design iterations, but they delivered a brilliant design on the first try. The Digiryte team has essentially read my mind and brought my vision to life.

How did Digiryte perform from a project management standpoint?

Digiryte has been a very attentive partner throughout the design process. They’ve consistently met deadlines and been very straightforward communicators. Although they’ve mostly worked independently, we’ve met regularly to move the project forward. 

What did you find most impressive about them?

We’ve been most impressed by their timeliness and the quality of their work. Digiryte has treated us very well, and we’re excited to continue working together, even after we launch the application. 

Are there any areas they could improve?

There’s always room for improvement, but we’ve enjoyed working with Digiryte, so it’d be great if they could keep doing what they’re doing.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a financial institution, SBUK.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Digiryte?

We needed help with custom app development because we had problems with our foundational APIs.

SOLUTION

What was the scope of their involvement?

Digiryte provided custom app development to solve the problems we were facing — the product was already built, and they helped us add more functionalities. We provided them with what customizations we needed, and they used technologies like PHP, HTML, MySQL, and Salesforce.

What is the team composition?

I worked with 2–3 members of their team.

How did you come to work with Digiryte?

I did an online search and called them. I asked them for details about their company and what technologies they use. After that, they gave me a good document for the options I could use for my bank, and I decided to work with them.

What is the status of this engagement?

We worked together from July–August 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I'm really grateful for them; they were quick to give us really good options through their helpful approach.

How did Digiryte perform from a project management standpoint?

Project management was amazing; they delivered before the deadlines and communicated with us via phone calls and emails.

What did you find most impressive about them?

I liked how many options they offered and how they explained everything.

Are there any areas they could improve?

I don't think they can improve anything — they did excellent work.

Do you have any advice for potential customers?

Ask them for the budget of the project.