ForceBuilders

BACKGROUND

Please describe your company and position.

I am the CTO of SignaPay

Describe what your company does in a single sentence.

SignaPay is an Independant Sales Organization for Merchant Services and Credit Card Processing.  We work with thousands of independant sales representatives to sell credit card terminals to retail and restraunts around the United States.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ForceBuilders to accomplish?

• Build a new team of developers
• Design and start the implementation of our in-house software solution
• Manage expectations of Executive Management and related business units.

SOLUTION

How did you find ForceBuilders?

Previous investors brought them in to review a past project.

Why did you select ForceBuilders over others?

• Great culture fit
• Impressive track record.

How many teammates from ForceBuilders were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Forcebuilders, founded by Josh and Dom, has been an essential partner in the transformation of our technology department over the past year. Josh serves as our Software Architect, and Dom acts as both Product and Project Manager. Together, they have provided end-to-end leadership across strategy, execution, and team development. Their work began by helping secure budgetary approval for our initiatives and crafting a clear, compelling product development roadmap that was successfully presented to executive leadership. Their ability to align technical vision with business priorities has been critical to building trust and momentum within the organization.

In addition to strategic guidance, Forcebuilders played a hands-on role in scaling our development capabilities. They assisted in recruiting and onboarding a well-rounded team that now includes an in-house Scrum Master, product support personnel, domestic and offshore software developers, QA testers, UI/UX designers, and production support. Their leadership has directly contributed to the achievement of major milestones, streamlined operations, and a renewed sense of confidence from executive management in our long-term vision. Simply put, they’ve made me—and our entire department—look good.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Forcebuilders have consistently exceeded expectations by delivering our ambitious software development goals on time and under budget. Despite the complexity of the project and the high expectations set by leadership, they demonstrated exceptional discipline in project management and resource allocation. Through their leadership, we not only avoided delays and overages but also gained efficiency across multiple development streams. Their ability to keep the entire initiative on track while maintaining a high standard of quality has been a defining factor in our success.

What sets Forcebuilders apart is their ability to manage cross-functional teams with clarity and purpose. They brought structure to communication, set clear priorities, and fostered accountability across internal staff and external contributors. Their work directly elevated team performance and morale, resulting in the delivery of a best-in-class industry solution that has measurably increased the value of our company. Their leadership has not only helped us meet our goals—it has redefined what our team believes is possible.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Forcebuilders demonstrated exceptional project management discipline throughout the entire engagement. They consistently delivered key milestones on time, often ahead of schedule, and with a level of quality that exceeded expectations. Their responsiveness to evolving business needs was remarkable—they quickly adapted plans, reassigned priorities when necessary, and communicated updates clearly and proactively. Whether facing shifting timelines, technical complexity, or cross-team dependencies, Josh and Dom remained focused, organized, and solution-oriented.

More than just managing deliverables, Forcebuilders became foundational members of our team. They worked shoulder to shoulder with our full-time staff, fully immersing themselves in our environment and culture. They didn’t just help us execute; they helped us grow. They took an active role in mentoring junior developers, guiding them toward senior-level thinking and responsibilities. They provided candid, constructive feedback on our internal processes, team dynamics, and strategic direction—always with a mindset of helping us improve. Their leadership, insight, and commitment went far beyond what I would expect from outside consultants, and they’ve left a lasting positive impact on our team and organization.

What was your primary form of communication with ForceBuilders?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive and unique about Forcebuilders was their ability to rapidly immerse themselves in an industry that was entirely new to them. Prior to this project, they had no direct background in our space, yet within a remarkably short timeframe, they became true subject matter experts. They proactively attended vendor trainings, industry trade shows, and held in-depth meetings with our internal teams to accelerate their learning. By the end of the project, their understanding of our systems and industry nuances rivaled—if not exceeded—that of many long-time professionals in the field.

What truly set them apart, though, was their genuine commitment to our success. This wasn’t just another project to them—they were fully vested in our goals, our challenges, and our outcomes. Their dedication drove not only the project forward, but elevated the performance and focus of everyone around them, including myself. They challenged us to think more strategically, act more decisively, and ultimately helped the team achieve results we’re extremely proud of.

Are there any areas for improvement or something ForceBuilders could have done differently?

The only critique I have of Forcebuilders—if it can even be called that—is that they continually reminded me that their goal was to make themselves replaceable. From the start, they emphasized the importance of building a self-sufficient internal team, and they took deliberate steps to ensure we’d be able to stand on our own. They were deeply involved in the hiring process, helping to vet and interview candidates, and often pointed out when a candidate might be capable of doing the job as written, but not necessarily with the same efficiency or long-term value as they themselves had demonstrated.

Initially, I worried that this cautious approach might slow us down or prevent us from hiring capable talent. But in time, I realized they were right. Their recommendations weren’t about protecting their own role—they were about protecting our future success. By holding out for candidates with strengths that weren’t immediately obvious on paper but became critical in practice, we ultimately built a stronger, more capable team. Their insights helped us avoid costly missteps and ensured we onboarded individuals who could truly thrive with minimal ramp-up. That kind of long-term thinking and honesty is rare, and it made all the difference.