Incepteo Labs

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of RaffClub, an online marketplace for businesses and individuals to resell via online competitions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incepteo?

We initially hired Incepteo to design and build our website and app.

SOLUTION

What was the scope of their involvement?

Incepteo provided us with web design and development services. The team helped us with the discovery phase, where we discussed what we wanted to do and how they could help us. They also served an advising role. Incepteo designed and built our website from scratch. The team took us through what we wanted and gave us 3 to 4 options. We then whittled that down and made some alterations to get it to where it finally was.

The website was a landing page where people could join the waitlist, inquire about investing, and list items for sale. Incepteo built the site using WordPress. The team also provided maintenance and hosting services. The site was the only thing launched; everything else was done in-house.

What is the team composition?

We were in touch with Chaithanya, a business analyst. We also worked with the chief designer and the CTO. Another person swapped roles with the CTO depending on our needs.

How did you come to work with Incepteo?

I searched for them on Google. Incepteo was recommended on a website, and they came out on top for what we were looking for.

How much have you invested with them?

We spent around £15,000.

What is the status of this engagement?

We worked together from December 2024 to May 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their designs landed well with those who saw them, including investors, potential customers, and users.

How did Incepteo perform from a project management standpoint?

Incepteo was not on budget. We were initially quoted around £40,000 for the app build. With the addition of another piece of software, the price rose to £90,000. We expected a bit of an increase, but it went up a lot more. We understood why it went up a lot, but it came as a bit of a surprise.

Project management was always good. We had weekly meetings via Zoom and Microsoft Teams. The team was slow sometimes in getting a response to certain situations, but nothing was too significant. No major milestones were missed.

What did you find most impressive about them?

Incepteo’s knowledge of working with startups and what they needed was impressive. Their advice was worth its weight in gold.

Are there any areas they could improve?

They could provide speedy responses to queries.

Do you have any advice for potential customers?

Fully immerse yourself in the Incepteo experience. Get to grips with what you want, what your business is, and where you are in the process. The rest will come from them. The process was easy and quite eye-opening for us. Incepteo made us think about new things we hadn’t thought of.

BACKGROUND

Please describe your company and position.

I am the Maketing & Communications Manager of Overview Ltd

Describe what your company does in a single sentence.

Overview is a UK-based manufacturer specialising in Integrated Servo Drives, precision Pointing Solutions, and Autonomous Sensor Systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incepteo to accomplish?

• Create a new modern, fresh website to reflect our brand.
• Showcase our products to potential customers.
• Improve awareness of our company.

SOLUTION

How did you find Incepteo?

Referral

Why did you select Incepteo over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Incepteo were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Discovery workshop

Website design

Website build in Wordpress

Quality testing

Content upload

Go Live

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration led to the successful delivery of our new website, which effectively captured our vision through its design and was launched on time to meet a key marketing deadline for an industry exhibition.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered everything as per the agreed scope while remaining flexible to our evolving requirements. Regular check-ins kept the project on track, and the collaborative spirit made for a strong working relationship. When it mattered most, the team went the extra mile to ensure we had what we needed.

What was your primary form of communication with Incepteo?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

While we expected strong outcomes—and they delivered—the standout for me was the team itself. Their dedication, work ethic, and consistent support throughout the process truly impressed us. They genuinely cared about making things happen the right way.

Are there any areas for improvement or something Incepteo could have done differently?

There were a few minor layout issues that slipped through on occasions. However, once flagged, the team responded quickly and resolved them without hesitation. Overall, their responsiveness and willingness to act on feedback really stood out.

BACKGROUND

Please describe your company and position.

I am the CTO of LekkerParkeren

Describe what your company does in a single sentence.

Provide parking solutions for the Dutch market

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incepteo to accomplish?

• UX design for the management platform
• Full frontend development for management platform
• Backend API development for app and management platform

SOLUTION

How did you find Incepteo?

Network / Event

Why did you select Incepteo over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Incepteo were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Create a management platform to empower support teams, enhancing their ability to monitor, manage, and support customers efficiently. This platform is designed to boost the speed and accuracy of resolving customer issues, significantly improving service quality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our new platform enhances help desk efficiency, provides comprehensive business oversight, and improves customer management.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was done very well.There was good communication, regular updates on the work, progress and issues. Deliverables were in time as planned out. Overall very good.

What was your primary form of communication with Incepteo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most impressive was their way of working. Good breakdown of the project, not only doing the work but practivly giving advice on how to do things better. The code they delivered was of high quality, and overall, the communication was very good.

Are there any areas for improvement or something Incepteo could have done differently?

The testing of the end product could have been done a bit better. There are some obvious little bugs that could have been discovered during testing phase. But its a minor issue.

BACKGROUND

Please describe your company and position.

I am an executive at Salvis Network Limited

Describe what your company does in a single sentence.

Advertising Production Consultancy

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incepteo to accomplish?

• On-line platform design and development
• Create database to capture client informartion on advertising spend
• Deliver clarity, confidence & control

SOLUTION

How did you find Incepteo?

• Online Search
• Referral

Why did you select Incepteo over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Incepteo were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our collaboration with Incepteo focused on designing and actualizing an innovative online system. This system is tailored for clients and their advertising agencies, emphasizing clear communication and streamlined processes.

• UX Design: Development of an intuitive and engaging user interface.
• Completed Application: A fully functional, robust online system.
• Testing and Validation: Ensuring system reliability and performance.
• Launch Phases: Rollout of Test, Demo, and Live environments.
• Support Handover: Establishing ongoing operational support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Acceptance by our clients of the system.
• Ease of use and targeted outcomes.
• Clarity in operation of system

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• All items were delivered on time.
• Incepteo's on-line management systems meant we knew excatly where we were in the development and design of the system at all times.
• Their response time was and is good.

What was your primary form of communication with Incepteo?

Virtual Meeting

What did you find most impressive or unique about this company?

• Their understanding and experience in achieving our goals.
• Discovery process and investment in ealry phases delivered great insight to the goal.
• Ability to find solutions to issues as they appeared.

Are there any areas for improvement or something Incepteo could have done differently?

None really.

BACKGROUND

Please describe your company and position.

I am the Founder Director & CEO of Kandala Travel

Describe what your company does in a single sentence.

Kandala Travel is a one stop travel solution to cater flights, hotel and luxury and be-spoke holidays.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Incepteo to accomplish?

• Build a travel booking management software
• One vendor to deliver end to end from design, build and maintain
• Quick release schedule nine months to go live

SOLUTION

How did you find Incepteo?

Referral

Why did you select Incepteo over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Incepteo were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• A fully-functional CMS for editing and updating travel itineraries; 
• a centralized system for managing bookings and invoices; 
• an integrated team collaboration platform; 
• and a role-based permission framework. 

Additionally, the solution includes real-time dashboards and specialized reports for sales performance, making it easier for us to track and measure our business metrics.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since implementing the new Travel Booking Management System, we've seen a 40% boost in our operational efficiency. We've noticed a great difference since using the new booking system. It's easier to manage our trips and bookings, and our customers seem happier too. Our team is finding it much simpler to work together. All in all, we're pleased with how things are going.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were well-structured and always available. They are open to feedback and take action quickly. The Project manager is particularly proactive, making calls and keeping me update on the project status on time-to-time.

What was your primary form of communication with Incepteo?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They offer end-to-end service, from design, development, hosting and maintenance. High quality UX design. Delivery quality and CTO advisory.

Are there any areas for improvement or something Incepteo could have done differently?

A bit more time to spend on user training.

BACKGROUND

Introduce your business and what you do there.

I’m the CMO and product lead at Blocksee, an information CRM company for Web3 and NFT marketers. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incepteo?

We used Incepteo to design the UX and landing pages of our product. 

SOLUTION

What was the scope of their involvement?

Incepteo initially helped us with user research. The process started with understanding our brand values, taking input from each partner, and synthesizing the information into a cohesive design. We used that to stylize and build the product. 

To create the designs, we used Adobe XD, a wireframe software where we could map out the designs and give our feedback. We went through several rounds of collaborative designs to refine things as we went through the process. 

What is the team composition?

We mainly worked with Rob (Customer Success Executive) and Manoj (Head of Customer Success). Manoj served as the coordinator and central figure in terms of client relations. He coordinated meetings and ensured we were on track in terms of schedules. Meanwhile, Rob spearheaded the UX design tasks. 

How did you come to work with Incepteo?

We were referred to Incepteo through a partner based in London. The partner introduced us to the team, and we did some discovery calls to understand their knowledge and services. Rob seemed knowledgeable and capable of pulling off quality design work for us. As a result, we decided to work with them. 

How much have you invested with them?

Our investment was around $10,000–$15,000. 

What is the status of this engagement?

The partnership lasted from March–August 2022. We recently concluded the project since Incepteo handed over the final UX design. We’re currently working with our internal teams to code and build the physical product. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We received good customer feedback and put together a website, business cards, and other assets based on the design that Incepteo delivered. In terms of usefulness, the design checked our boxes. 

Meanwhile, Incepteo’s entire process was thorough, and their questions about brand identity were well-thought-out; their onboarding process showed us that they’d been doing this job for a long time. 

How did Incepteo perform from a project management standpoint?

Incepteo stuck to their timelines, which was great and beneficial for us. Overall, we had a positive working relationship with them — everything went as expected. 

In terms of tools, we used a Miro board, where we did the discovery phase and initial collaborations. To communicate, we used emails. Our teams also had weekly touchpoint calls with a preset schedule for when we’d meet via Google Meet or Zoom. 

What did you find most impressive about them?

Incepteo stood out by being upfront about what we could expect from them, and they stuck to that. On top of that, they delivered a quality product at a reasonable price — that was our ultimate metric. 

Are there any areas they could improve?

The more Incepteo grows, the more they need people like Rob. In our engagement, there were times when Rob was out and we needed to wait for him. Great resources are hard to come by, but if they have more people like him, that would be great. 

Do you have any advice for potential customers?

Know what you want out of the product and what your team needs. The process will ultimately run more smoothly if everyone’s on the same page and follows the same guidelines. Incepteo can help generate design ideas, but the client should lead the engagement to an extent. 

BACKGROUND

Introduce your business and what you do there.

I'm the head of engineering at Access Infinity, a company that provides consulting services and digital products to pharmaceutical companies. We essentially help our customers launch new drugs by planning pricing strategies and running competitor analyses. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incepteo?

We've been leveraging Incepteo's services for multiple development initiatives. 

SOLUTION

What was the scope of their involvement?

Incepteo is developing web applications and data-oriented applications that we use with our customers. 

How did you come to work with Incepteo?

My company has been working with Incepteo since before I joined. I believe our engagement began because of an internal referral. 

What is the status of this engagement?

My company has been engaged with Incepteo for a few years, but the project I'm working on with Incepteo since I started at the company began in January 2022. 

RESULTS & FEEDBACK

 What evidence can you share that demonstrates the impact of the engagement? 

We haven't seen any deviation in Incepteo's deliverables from the scope — they're committed to delivering quality work that follows our project plans. We've never gotten adverse feedback from our customers about the deliverables. Incepteo continues to do good work, so we're continuing our engagement and including newer initiatives.

How did Incepteo perform from a project management standpoint?

Incepteo is very timely and adheres to our project schedules. They have an India-based team, so we have daily stand-ups with them. We also have weekly and monthly meetings that include our senior leadership. Our internal project management team uses Azure DevOps to track deliverables, timelines, and activities; Incepteo also has access to that management software. 

What did you find most impressive about them?

My company operates in a very niche domain in the pharmaceutical market. Incepteo has been able to deliver products for our industry very quickly. Incepteo has been able to ramp up their teams to meet our needs, even for our new development initiatives. They bring in the right skills for development and support to get things done on time. 

Are there any areas they could improve?

This happened prior to my onboarding, but the scope of the UI development could've been improved earlier in the partnership. However, we've tightened those processes, so Incepteo is definitely doing better now. However, that is an area where they could've brought in specialized knowledge to advise on the development. 

BACKGROUND

Introduce your business and what you do there.

I’m a certification and finance officer at MSDUK, an organization that helps ethnic minority businesses in the UK to be in the supply chain of big corporations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incepteo?

We needed to have a platform for our suppliers and corporate members to find information in one place, and we hired Incepteo to build it for us.

SOLUTION

What was the scope of their involvement?

Incepteo built and currently hosts our website. The portal serves as a database for supplies and corporate buyers. Users can log in and input their business-related details. Incepteo added features enabling buyers to search for suppliers, filtering their requirements. When they find what they’re looking for, they can contact us, and we make introductions.

We also use the portal to run our programs, such as our business leaders for the future, supply diversity residential, accelerator, and innovation programs. Recently, Incepteo advised us to move to another hosting platform due to our accelerated growth in the past two years. We have many things happening at once and need a more dynamic solution. Currently, the Incepteo team is helping us migrate our data from their platform to the new one.

What is the team composition?

We have a dedicated support team from Incepteo. We work with a project manager daily, and we can go to Manoj (Head of Customer Success) if required.

How did you come to work with Incepteo?

They’ve been with our company for about 5–7 years; they were already our supplier when I joined.

What is the status of this engagement?

We started working together around January 2017, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Incepteo is absolutely amazing; there’s no one better than them. They’re there for us whenever we need them, always happy to help and go above and beyond. They’ve been with us for so long that we’re not just a customer and supplier — they’re like family to us. 

We always take their advice to find the best possible way to achieve our goals, so we’re moving on from their hosting services. The team has been amazing during our migration process. We’ll be parting on very good and professional terms and will remain very close in our professional relationship.

How did Incepteo perform from a project management standpoint?

We mainly communicate via email; we send our tickets to the support team, and any teammate can pick them up to help us solve issues in time. This way, everything gets notated and documented. Incepteo provides us with a clear picture of what’s happening, no matter what we ask. 

We’re also connected through Microsoft Teams, where the team gets back to us within two minutes, no matter what. If a request takes time, they tell us how long it’ll take and then come back within that timeframe. When it comes to queries, they’ll consult with their team if they don’t have the answer; they never leave us empty-handed. If there’s something we need to discuss that can’t be explained via email, we pick up the phone or set up a call on Microsoft Teams.

What did you find most impressive about them?

I’m impressed with their readiness to help whenever queries or issues are raised. They always come back to us in good time, in a very professional manner, and try to sort things out for us as soon as possible and in the best way. They always provide anything we ask for and explain everything. 

Are there any areas they could improve?

I don’t think they need to improve on anything; they’ve been perfect. 

Do you have any advice for potential customers?

My advice is to make sure you ask for what you need and be clear so that you don’t have any issues. They’re developers, and they’ll build what you as for. If you’re clear with your needs, Incepteo will do their best.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of The Retreater, an online wellness platform where users can find and book wellness retreats and fitness holidays. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incepteo?

We were looking for a company that could help us design and develop our product. 

SOLUTION

What was the scope of their involvement?

Incepteo designed our platform’s UX/UI. We had an extensive discovery workshop with Incepteo where we discussed our vision, branding, and other websites we liked. During that period, we also shared wireframes my team had put together. I led some of the discovery process, and then Incepteo took over and designed the UX/UI in Adobe. 

What is the team composition?

I worked with Manoj (Head of Customer Success), a designer, and occasionally the CEO.

How did you come to work with Incepteo?

I found Incepteo on Clutch.co. After messaging several agencies, we decided to hire Incepteo because they were cost-effective and could start on our project quickly.

How much have you invested with them?

We invested £6,600 (approximately $8,700 USD) with Incepteo. 

What is the status of this engagement?

Our engagement with Incepteo was from December 2021–February 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Incepteo delivered a PDF and a clickable prototype of the UX/UI design, and I’ve received positive feedback from the customers I’ve shown the design to. 

How did Incepteo perform from a project management standpoint?

We had weekly calls with Incepteo and communicated via phone calls and email — they had good project management. We ran the entire project virtually because of the COVID-19 pandemic, although if times were different, we would’ve appreciated working in person with Incepteo. 

What did you find most impressive about them?

I was impressed with Incepteo’s designer, who went above and beyond to deliver what we needed and understood what we wanted from the project. Also, Manoj was very helpful and guided throughout the process. 

Are there any areas they could improve?

The way the project ended was slightly different than we expected. We were told that we’d have a sign-off meeting to discuss the final deliverable, but we never had it. We were considering working with them for development, but the cost was higher than anticipated and the timeline was longer, so we only completed the design process with Incepteo. 

Do you have any advice for potential customers?

I’d advise customers looking to design and develop with Incepteo to make the most out of the discovery workshop. It’s crucial to go into the workshop fully prepared, potentially with inspiration from similar platforms. Additionally, I’d advise customers to quickly provide Incepteo with the materials they need for their design process once the partnership starts. 

BACKGROUND

Introduce your business and what you do there.

I’m the COO and product manager of Fresh Supply Co. We’re in a train-based payment blockchain, and we work with and give traceability to fresh food goods that are exported overseas.

Also, we offer financial assistance to agricultural clients. They don’t always have the biggest lending power because their cash flow is low, so we offer them trade finance facilities. To banks and non-bank lenders, we provide data from those processes, capturing all the testability data of each unit they hold or sell.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Incepteo?

We brought on Incepteo to develop an application for a consumer carbon emissions project for a client.

SOLUTION

What was the scope of their involvement?

Incepteo built a consumer-facing application for us. We sold coffee bags, t-shirts, sunglasses, and beauty products, and consumers could scan the QR code on the items and see how much carbon they’ve offset by their purchase.

Initially, the end client gave us a detailed design on how they wanted the app to work. Then, we engaged with Incepteo, who walked us through the UX design and developed the entire web application using Microsoft Azure. The app was also mobile-friendly.

What is the team composition?

We had a project manager, a lead software developer, and a designer. We worked closely with the lead, and we had direct contact with four people at most.

How did you come to work with Incepteo?

Our CTO had a previous relationship with Incepteo’s owner. We knew what we had to do because we’d done a similar system about two years ago with our current developers, so we met with them. We didn’t engage with anyone else during the bidding process because we were impressed with how Incepteo planned it and their internal systems.

How much have you invested with them?

We spent between $25,000–$50,000.

What is the status of this engagement?

We began our engagement in April 2021, and the project went live in May 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app went live when it was supposed to, but it wasn’t without issues. We would’ve preferred to do more testing before going live.

How did Incepteo perform from a project management standpoint?

The communication was great. In the end, we were emailing our issues to the support team, and they’d let us know they’d received our message and that they were working on it.

They had an internal project management tool, and we communicated via email.

What did you find most impressive about them?

Communication was their strength.

Are there any areas they could improve?

They should be more thorough in testing the UX.

Do you have any advice for potential customers?

Walk into the project with your design and its functionality already in mind.