Miquido

BACKGROUND

Please describe your company and position.

I am the Mobile Product Lead of Diagnostyka Digital Hub

Describe what your company does in a single sentence.

A network of over 1200 facilities where blood is collected for testing along with over 50 highly automatised blood (and other material) testing labs,

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Miquido to accomplish?

• Create an official app along with integrations in record time (2,5 months)
• Later on - create the long term vision for the app
• Also - design, test and implement top of the line UX and UI

SOLUTION

How did you find Miquido?

Offline referral

Why did you select Miquido over others?

• Great culture fit
• They answered our brief in the most comprehensive way

How many teammates from Miquido were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Miquido provided interdisciplinary team and suggested technology (Flutter) to meet our deadline. Day to day cooperation was spot on, with quite accurate and detailed roadmaps and gantts. The work was done in scrum, on commonly used tools (Slack, Confluence, JIRA). We were informed by risks very early on and at least two times it gave us a chance to react and save the deadline. The app was delivered exactly on the day it was promised.

From this day we started working on next iterations and new integrations. At some point the need emerged to design new UX/UI and to make it top of the line. The company was happy with the design and it's being implemented now, along with big increment in functionality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

First of all it was meeting the deadline, which was a great challenge. The app had at least a few custom integrations, one of which being the system to verify user's data using his bank account credentials (mojeID). These things don't just happen overnight, but need great effort, perfect coordination and meeting numerous security requirements.

Also - we're at the stage before big marketing efforts. The app steadily grows in Active Users and daily registrations, despite no paid marketing and active communication. It's 100% organic growth, based only on word of mouth marketing. This proves we're, along with Miquido, doing something right.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This is one of, or the one most impressive quality of this cooperation. They somehow cracked the previously unresolvable problem of roadmapping uncertain future. Of course, it was not 100% accurate and yes, we were making decisions to change scope from time to time, but still, even early assumptions on workload and resulting gantts didn't need to be updated all that much.

What was your primary form of communication with Miquido?

Virtual Meeting

What did you find most impressive or unique about this company?

They weren't afraid of pivots. No one likes them all that much, but we learned that if change really happens, Miquido is able to quickly accomodate to it and lead us through the re-scoping process. Also, even going through such emotionally straining situations, we were able to keep the cooperation professional and respectful, with end goal in mind.

Are there any areas for improvement or something Miquido could have done differently?

Even the areas they excel in, they should try to make even better. But are there any areas we are struggling with when cooperating with Miquido, I really can't think of any. They are very good.

BACKGROUND

Please describe your company and position.

 I am the Head of Project Management of a financial services company 

Describe what your company does in a single sentence.

Lending company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Miquido to accomplish?

• Market discovery in research of potential loan management systems suppliers
• Design of the target architecture of a lending company core system
• Creation of a baseline project plan and budget

SOLUTION

How did you find Miquido?

• Online Search
• Clutch Site

Why did you select Miquido over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit

How many teammates from Miquido were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project products delivered by Miquido:

• Target system functional and non-functional requirements​
• Target technical architecture design​
• Inventory of all necessary 3rd party integrations
• Implementation roadmap including key milestones​
• Detailed project plan​
• Project budget forecast​
• Test strategy

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All agreed project products were delivered in agreed time and expected quality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout the project we had clear information about the progress of the work, project risks and planned next steps. 

There were regular project status meetings led by the supplier. The project team was always available to answer our questions and needs. The entire Miquido team showed great flexibility and commitment.

What was your primary form of communication with Miquido?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Incredible commitment of the project team. Miquido is a team of experts who know very well the issues related to the architecture of the loan company system. All members of the project team showed an incredible willingness to cooperate, listened to us and our needs. The project was carried out together with us in accordance with our needs and expectations.

Are there any areas for improvement or something Miquido could have done differently?

In retrospect, many things could have been done better. However, at the time of the project, everything was carried out as best as it could be carried out in accordance with the current state of knowledge of the client and the supplier.

BACKGROUND

Please describe your company and position.

I am the Co-Founder and Co-CEO of Pangea.ai

Describe what your company does in a single sentence.

We match vetted software development agencies to businesses hiring for projects or hiring gaps. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Miquido to accomplish?

• AI Expertise
• End-to-End delivery
• Speed of delivery

SOLUTION

How did you find Miquido?

Pangea.ai

Why did you select Miquido over others?

• Company values aligned
• Done simular projects

How many teammates from Miquido were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope

• Streamlining Profile Completion: The original multi-step forms were lengthy and often left incomplete. A more efficient process was needed to reduce drop-offs without compromising the quality of data collected.
• Scaling Infrastructure for Increased Data Volume: Pangea required backend upgrades to handle a growing influx of data reliably, maintaining responsive services as demand continued to rise.
• Dedicated AI System for Enhanced Scalability: Developing a standalone AI solution was essential for scalability and flexibility, enabling the system to evolve in line with Pangea's expanding needs.

Deliverables

• drAIve: Accelerating AI Development: Leveraging the Miquido Python library, drAIve, a framework that accelerates AI development with reusable functions, an AI feature was developed to analyze user-uploaded documents and accurately match them to Pangea’s form fields. Custom prompts were crafted for each form element to ensure high precision and flexibility.
• Backend Services Enhancement: To support Pangea’s expanding user base, backend infrastructure was upgraded for efficient data handling and increased talent registration capacity. RabbitMQ was integrated as a queuing system to boost communication within the AI solution, enhancing scalability, reliability, and user experience consistency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Faster Onboarding—The Generative AI feature accelerated profile completion, allowing specialists to be onboarded quickly and boosting user satisfaction. This streamlined process reduced errors saved time and enhanced the overall onboarding experience.

3 weeks for full AI Feature implementation—Miquido deployed the AI feature in just three weeks, delivering immediate efficiency gains. This quick, cost-effective implementation allowed Pangea to benefit from the system immediately.

Scalability for Growth—The scalable AI solution supports Pangea’s growing operations, enabling faster agency-specialist matching and driving revenue growth. This robust infrastructure sets the stage for future enhancements, keeping Pangea ahead of the competition.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always in a timely and proactive manner which we appreciated—and if any issues, they spent time to understand the root cause before proceeding to fix it. 

What was your primary form of communication with Miquido?

Virtual Meeting

What did you find most impressive or unique about this company?

They are proactive, and since they have worked together plenty of times before, the team is a well-oiled machine for delivery. 

Are there any areas for improvement or something Miquido could have done differently?

For this project, we could not have asked for a better partner! 

BACKGROUND

Please describe your company and position.

I am the Senior Digital Director of Sunshine Live GmbH & Co KG

Describe what your company does in a single sentence.

Our company is a radio station with an associated record company and event organisation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Miquido to accomplish?

• Consultancy for the integration of AI in our company
• Analyzing our existing working methods about possible automation.
• Realisation and implementation of the resulting projects

SOLUTION

How did you find Miquido?

long-standing co-operation

Why did you select Miquido over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Miquido were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our initial aim was to find out where AI could be used in our company to implement time-consuming "mindless" tasks more efficiently.
Miquido initially helped us to localise and better quantify these time-consuming issues. In a next step, all business areas were analysed together in a joint workshop to ensure that all stakeholders had a common understanding of the issues.
In the next step, we were presented with a selection of options on how to implement these issues with solutions already on the market or where Miquido could help us with customised developments. We are currently working together to implement the first "bread & butter" issues that can be solved using off-the-shelf software. In the next step, we will tackle the more complex and customised problems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We now have a very clear overview of the current possibilities that AI can currently offer us and have a clear idea of what can be solved quickly and what may be more time-consuming where our own solutions need to be developed.
We also have a clearer picture of which areas require the most time and resources in our daily work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It was not the first joint project. We chose Miquido because the communication is always prompt, the evaluation is always very detailed and you can rely on the offer accordingly. The communication is always goal-orientated, the implementation is always within the previously discussed framework and the collaboration is pleasant and based on mutual respect. 
It has a WYSIWYG feel and you have a clear idea of what to expect. The quality of the result is also appropriate and there is no attempt to sell more than necessary, especially when suitable software solutions already exist on the market.

What was your primary form of communication with Miquido?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their reliability and expertise.

Are there any areas for improvement or something Miquido could have done differently?

no suggestions

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of AIDIFY

Describe what your company does in a single sentence.

AIDIFY is a subscription-based, machine learning-powered educational platform designed specifically for clinical trials, regulatory affairs, and pharmacovigilance professionals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Miquido to accomplish?

• Empowering the pharma industry with personalised learning
• Churn prediction module to boost retention
• Accelerated time-to-expertise of pharma employees

Miquido partnered with AIDIFY to enhance the platform’s ability to provide personalized learning pathways in pharmaceutical training. By leveraging machine learning, Miquido helped AIDIFY tailor courses based on individual user roles, experiences, and goals, thereby optimizing the learning process for users.

SOLUTION

How did you find Miquido?

Clutch Site

Why did you select Miquido over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Miquido were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Miquido's involvement included integrating AI technologies to analyze user data and personalize content, thereby enhancing the platform’s efficiency and user engagement. Their role was critical in developing a more responsive and adaptive learning environment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Predictions accuracy: 96.5% 
• To deliver a recommendation engine: 3 months

The impact of Miquido's engagement is evident in AIDIFY's enhanced capability to offer customized learning experiences that align closely with users' specific professional needs and objectives. This approach has not only improved user satisfaction but also the platform's overall effectiveness in delivering targeted education.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Miquido excelled in project management by maintaining clear and consistent communication, adhering to timelines, and flexibly adjusting to project needs. Their collaborative approach ensured that the project milestones were met effectively, contributing to the project's success.

What was your primary form of communication with Miquido?

Virtual Meeting

What did you find most impressive or unique about this company?

What stands out most about Miquido is their innovative use of technology and their commitment to enhancing user experience. They consistently apply the latest technological advancements to solve practical business challenges, which not only improves the functionality of the solutions they provide but also ensures that these solutions are sustainable and forward-thinking. 
Additionally, Miquido’s user-centric approach to design and development was noteworthy. They deeply understood the importance of UX, and this is reflected in how they meticulously craft interfaces that are not only visually appealing but also intuitive and user-friendly. This combination of technological innovation and user-focused design makes Miquido uniquely capable of delivering exceptional results that truly meet the needs of their clients.

Are there any areas for improvement or something Miquido could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am an executive at SwiftPay

Describe what your company does in a single sentence.

SwiftPay is a payment gateway that allows e-commerce businesses or online stores to easily accept digital payments through online bank transfer between the customer's debit account and the merchant's designated account.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Miquido to accomplish?

• Flutter application for Swift Pay customers that easily accept digital payments through online bank transfer
• Generating dynamic QRPH codes (i.e. with embedded payment amount)
• Access to transaction history for all Merchants associated with a given user

SOLUTION

How did you find Miquido?

Referral

Why did you select Miquido over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Miquido were assigned to this project?

15

Describe the scope of work in detail. Please include a summary of key deliverables.

SwiftPay is a payment gateway facilitating everyday purchases for residents of the Philippines. Due to high fees charged by card operators, owners of small businesses accept payments through direct transfer - the most common payment method is by scanning static QR codes that are printed on paper. These codes contain information that facilitates an instant bank-to-bank transfer to the merchant, such as the merchant name, account number, and bank name. 
However, this solution does not protect the interests of the seller or the buyer - the main assumption here is the honesty of both parties, as there is no transactional model, and until the seller receives the payment, they cannot check its status or amount. SwiftPay leverages this payment system familiar to Filipinos and elevates it to a higher level, providing both parties with a sense of transaction security: 

• Merchants generate unique transactions hidden behind QR codes, which users can scan and make payments. SwiftPay also provides various types of settlement reports showing all the transactions processed via Swiftpay on a daily basis, which can be used to compare with the transactions recorded in their stores and help merchants run their business. 
• The buyer scans the QR code, then chooses the bank where they have an account and from which the payment will be made to the merchant.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

SwiftPay has been integrated as a payment method in over 1,500 stores, including both brick-and-mortar shops and e-commerce stores, incorporating e-commerce plugins and mobile integration. We have also integrated over 50 different providers/banks/payment networks, offering users 4 main payment methods: Debit/Credit cards, peer-to-peer payments, Direct Debit (online transfer) and over-the-counter payments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were delighted with their punctuality in delivering project milestones on time. Their consistency in meeting deadlines ensured that our project stayed on track. Their responsiveness to our needs was prime - whenever we had a request or encountered a challenge, their team quickly addressed it proactively.

What was your primary form of communication with Miquido?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We value Miquido for its dedication to transparency in its operations. Their team consistently upholds clear and open communication, providing insights into the expected path forward. Also, their approach is marked by a well-structured process and a strong sense of professionalism.

Are there any areas for improvement or something Miquido could have done differently?

No. Their team has consistently met our expectations thus far.

BACKGROUND

Please describe your company and your position there.

I'm a Senior Director of Mobile Engineering at Fueled which is a an award winning app development company with headquarter in NYC.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Miquido, and what were your goals?

We were hired by Fennel Markets to build an app that brings the power of algorithmic trading and artificial intelligence (AI) tools to retail traders. The app allows users to invest in companies that align with their beliefs by incorporating the companies’ Environmental, Social, Governance (ESG) score and giving traders a shareholder voice by aggregating opinions on issues they care about. We hired Miquido to bring in their Flutter developers to join our team and speed up the development process and meet an aggressive launch deadline.

SOLUTION

How did you select this vendor and what were the deciding factors?

We shortlisted a couple of agencies based on the portfolio and interviewed candidates recommended by them. We found Miquido's team members to be highly experienced and fit for the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Fueled and Miquido teams met a couple of times to discuss the project in detail before the project kicked off to ensure quick onboarding of folks. The mobile apps were built on Flutter and the aim was to build a MVP that would allow users to create their profile, define their ESG goals, and look for companies that aligns with their ESG goals along with (stock) market history for all such companies.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 2 Flutter developers from Miquido team. Since we were supporting both iOS and Android, we had requested Miquido to provide us with candidates that have some experience with both the technologies. After interviewing with a couple of candidates, we went forward with one Flutter Developer having prior Android experience, and Senior Flutter Developer having prior iOS experience.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We found the developers to be highly experienced and qualified. Although the app was launched internally but we could see the code quality matched our standards. Miquido team also took initiative to upgrade the packages/pubs to newer versions, adding static analysis to the project and that helped improve the overall quality and stability of the codebase, which was clearly evident in the reduced number of bugs and incidents.

Describe their project management style, including communication tools and timeliness.

We didn't interact much with the project managers. Both the developers were onboarded on Fueled's internal communication tools (Slack, Linear, GSuite) to discuss the timelines and goals, and that worked really well.

What did you find most impressive or unique about this company?

We were really impressed with both the developers. It's never easy joining an external team and follow processes and guidelines set which might or might not be same as they must be used to, but collaboration with both the developers was a breeze. Both the developers were highly skilled and experienced with Flutter but also had native Android and iOS experience which was a great plus. We interviewed a lot of candidates from other agencies but it was really difficult for us to find candidates that had both Flutter and native experience, and that's what I find impressive and unique about Miquido.

Are there any areas for improvement or something they could have done differently?

There were a couple of resourcing challenges in the beginning where our team was not fully aware of availability (fully or partially available) of the resources in advance, but once the developers were onboarded they did an amazing job flagging any downtime from their side.

BACKGROUND

Please describe your company and your position there.

I am IT Project Manager at P4 Sp. z .o.o. ( Play Group) responsible for the development for mobile and web applications. P4 Sp. z. o.o. is one of the biggest telecommunications company in Poland with about 15 million active customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Miquido, and what were your goals?

We hired Miquido for the purpose of building a mobile solution for Play’s clients, which we planned to create for both iOS and Android separately. Our goal was to shift the company to a mobile-first approach, so that our customers could manage their accounts directly from the app, without having to enter the website, and in turn make our offer more accessible for end-users.

SOLUTION

How did you select this vendor and what were the deciding factors?

We started the project 10 years ago when businesses were only beginning to understand the importance of mobile apps. As such, we were looking for a company specialising in mobile development that would help us create something truly useful for our users. We were very impressed by Miquido’s portfolio even at that time, and they struck us as a company with lots of potential in the field of mobile development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Miquido was tasked with creating two separate, native applications for both iOS and Android. Their team is responsible for developing all the apps’ functionalities, the design system, implementing the UI, animations, and creating the payment system for users. They are also in charge of manual and automated QA tests. The project is still ongoing, with Miquido’s team working alongside a different vendor who is responsible for the apps’ backend. It’s a very unique type of cooperation, where three companies (Play included) are working together as one solid team to deliver a single project. The entire team uses a Scrum methodology, which is strictly followed by all members.

How many resources from the vendor's team worked with you, and what were their positions?

During the course of Miquido’s work on the project, the number of people dedicated to it changed, reaching up to a maximum of 20 specialists. The company provided us with iOS and Android developers, QA testers, a Scrum Master and a project coordinator.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Play24 was developed by Miquido’s team from scratch and is currently used by about 6 millions of users, making it one of the main options on the market. Both the Android and iOS apps are very highly rated by users in AppStore and Google Play, and the quality of the delivered functionalities is always impeccable. We strongly appreciate the transparency of the team, and their ideas not only related to tech, but also the business side of things, which made for significant improvements to the process as a whole.

Describe their project management style, including communication tools and timeliness.

Miquido’s dedication to project management has always impressed us. They put a lot of effort into making sure that the Agile principles are followed every step of the way, and the team is always thinking of ways to speed up or refine the process. They are a business partner that we feel like we can 100% rely on.

What did you find most impressive or unique about this company?

Miquido’s dedication to the project, honesty and transparency is what’s truly unique about them. The team keeps an open mind about any arising issues, always willing to look for specific solutions to solve them. They make sure to keep the communication with us open and straightforward, and keep us up to date with everything they’re currently doing, so we’re always fully informed about what’s going on. We also find their team to be super flexible when it comes to meeting our expectations and very creative in suggesting ideas for improvements.

Are there any areas for improvement or something they could have done differently?

Not yet. We are focusing on constant improvement our cooperation , so we solve our problems ongoing.

BACKGROUND

Introduce your business and what you do there.

I’m the current director and one of the co-founders of Cerdio and came from a consulting and finance background. The company had its origins in April 2020 in helping medical laboratories deal with the challenges of the COVID-19 pandemic, specifically in the operations & IT space.

We started with a consulting project, but quickly realised that there was a wider business case for this. We were very lucky to have been able to partner with a large medical laboratory conglomerate in Asia-Pacific early on. The switch from providing consulting services to setting up a company geared towards this challenge came naturally.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Miquido?

In early 2020 time really was of the essence. Laboratories were scrambling to respond to the pandemic. Historically their clients were doctors or hospitals who would send hundreds or thousands of samples. Suddenly, not only did the number of a specific test that they had to run explode but they also had to deal with individuals who wanted to get a PCR or antibody test. Naturally, the labs' administrative workload increased exponentially, which exacerbated the challenge they faced.

But not only that, when recent negative tests became required for certain actions, reports that people had manipulated their results came in. People would often receive their test results as a simple PDF document, so all they had to do was to change the name or the date. Counterfeit security simply did not exist. This presented a challenge for laboratories, as it could obviously result in very bad PR, but also for governments grappling with controlling the spread early on. 

We identified an opportunity there in really focusing on the customer experience and making it effortless. The goal was to provide a turn-key solution that handled the entire customer journey from looking to get tested to having the test result verified as genuine by a third party. We had to set up shop quickly, so our challenge was getting a technology and development team up and running in an exceptionally short timeframe. We knew from the get-go that we needed a highly capable partner with relevant experience to help us with the entire suite of problems that our clients were facing.

SOLUTION

What was the scope of their involvement?

Together with our partners we initially identified the authentication solution as the most pressing need. The solution needed to be multi-platform, mobile and inclusive. We started with this broad concept based on our customers' business challenges. Miquido provided an entire range of services, starting from the initial workshops to figure out what the MVP would be and its associated development timeline. The core team on our side consisted of 4–5 people, so the scope of Miquido’s involvement was substantial.

Miquido supported us throughout the entire project. We came to them with an initial vision and concept of how authentication would work not only complying with the letter but also the spirit of data protection regulation across the world. We had multiple workshops with selected stakeholders to determine product details and timelines. Miquido’s design team came up with an excellent set of wireframes and throughout the project, we had a close-knit and agile development process. 

The project encompassed back-ends deployed locally and in the cloud as well as front-ends on mobile and web. They really needed to be full service.

By the end of Miquido’s engagement, we had successfully launched the authentication application on iOS and Android as well as a web booking platform integrated with laboratories.

What is the team composition?

We outsourced practically the entire technology design and development functions to Miquido. They supported us with one UX/UI designer, between 2-4 developers, a project manager, and a QA person.

How did you come to work with Miquido?

We didn’t have all the required capabilities in-house and we needed to get this project off the ground quickly, which narrowed it down to a few providers. We set up meetings with this short-list, who sent us marketing materials from previous projects with relevance to our needs. Our decision was based on a providers ability to start quickly, the quality of their prior work, and their experience in healthcare and financial services due to the sensitivity of the data we would come in contact with. Since the whole project was based on increasing trust, the technology and the development team had to be very trustworthy. In addition, we faced a very stringent regulatory regime. 

Miquido had successfully completed a number of prior healthcare and financial services projects. We had many conversations with their Account Executive and members of the team who were involved in these projects. This inspired a lot of confidence on our side.

How much have you invested in them?

We spent roughly $160,000 with them.

What is the status of this engagement?

We started talking to Miquido in May 2020 and worked with them through to February 2021. In the final stages we began to move functions in-house, which is where we are today.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

A bit of background, while our paying customers are laboratories, the majority of the end users of the platform were the labs customers who would interact with our platform. We had two main goals; firstly to streamline the whole process to help labs and their staff alleviate their pain points; secondly a very intuitive customer journey for for the end customer, who for example wanted get a test for travel. Thus intuitive design and ease of use, was our success metric for how everything needed to be set up. Additionally speed to deployment was crucial for us — those two points were the ones that would shine over everything else.

In general, the entire process was very hands-on. We had multiple daily touch-points, and our teams were highly integrated. It felt like we were one working organisation despite Miquido being an external service provider. From that perspective, we were really happy with them. They weren’t the cheap, but quality has a price, and they did excellent work.

Aside from that, it was challenging for them because we were a startup in a rapidly evolving space. There were times when we needed something to be done quickly, and they stepped up to deliver. There were multiple occasions where it was crunch time, and they really delivered. Despite them being external, they pulled their weight, put in the effort as if they were part of the startup core team. We were very pleased with that and the design, feel and flow of the product. They did a great job.

We closed a licensing deal in Asia in 2021. In Europe, we’ve focused on the booking platform and it’s the business we’re engaged in now. We have a very low rate of customers needing support, which speaks to the quality of the product.

How did Miquido perform from a project management standpoint?

Overall, project management was good. We had to shift the goalposts a few time, as it was a fluid engagement, so naturally there were challenges. Despite this they met the vast majority of deadlines, and the ones that weren’t met had low priority. That’s just part and parcel of a fast evolving young business.

They set up a whole suite of project management tools that they made available to us. Amongst others we used Google Meets, Drive, Jira, Miro, Slack, and Gitlab. Essentially we were fully plugged into the process, we had full access, and multiple touch-points. On top of that we had calls and workshops for specific issues, as well as a scheduled weekly call to discuss progress and prioritisation. Overall, we were plugged into the whole development cycle.

What did you find most impressive about them?

The Miquido team was really easy to work with and had solid experience under their belt. Above all, they viewed themselves as part of the startup team, which I thought was extraordinary. We didn’t expect them to feel and act that way. We rate that very highly.

Are there any areas they could improve?

As it was a longer project and we worked together in a highly integrated fashion, we knew the Miquido team working on the project very well. Unfortunately one of their developers decided to leave the company. From a communications and planning perspective, it would’ve been good for us to have been made aware of this earlier. Overall, it didn’t have too much of an impact on the project as they immediately put someone else on the team. However, had we known sooner it would have made things easier.

Do you have any advice for potential customers?

Make sure that you are super involved with the team. Get to know them, stay on top, be involved, and have open lines of communication. They're great to work with and it will pay dividends.