Question 1

What does the "Feature coming soon" mean?

Accepted Answer

These features are not yet available for use. These features are currently planned or already in the development process and will be available immediately when released for customers in respective tiers.

Question 2

Can I use Localazy for free?

Accepted Answer

Yes, our free plan includes all core localization features and everything you need to successfully and conveniently localize your app on your own or with help from volunteers.

Question 3

Does Localazy offer refunds?

Accepted Answer

Localazy does not offer refunds. But don’t worry, every account comes with a 14-day trial period with the Business Plan active to try all the features before committing to a paid subscription, so you can test the platform before you pay.

And if you decide you no longer need our help in the future, you can cancel your plan at any time with no additional fees and no hard feelings. 😊

Question 4

In which form string resources can be uploaded?

Accepted Answer

You can upload your strings directly from you IDE using our available libraries. The reason behind this is the advanced analysis of translatable strings. Localazy will find all strings and will also recommend ignoring common private strings if they are not flagged.

Is this way of uploading useful also for apps which already have translations? #️⃣

Of course, this works for both starting and enrolled apps. Moreover, you can easily migrate all your work into Localazy and finish your current unfinished translations sooner thanks to Localazy ShareTM.

Question 5

Is the app source code uploaded to Localazy?

Accepted Answer

Worried about your source code? Don’t be. All your source code remains only on your machine. The only thing uploaded to Localazy are the strings to be translated.

Question 6

Do I need to use the Android Library?

Accepted Answer

The Localazy Android Library is an optional component that offers numerous benefits to your app, including automated upload and Over-The-Air (OTA) updates. However, we understand that you may have reservations about integrating third-party libraries into your app.

As a result, if you prefer not to use the Localazy Android Library, you can still utilize our CLI (Command-Line Interface) without any dependency on the Localazy Android library.

Question 7

What makes me sure there's no deal breaker?

Accepted Answer

We have made our offerings as transparent as possible and the pricing is reportedly quite unique in a good manner. If you find a better offer, we are always happy to make a deal.

Question 8

I'm used to using a feature you don't have. How about this?

Accepted Answer

Please, create a feature request or just leave us a message in the chat about what you are looking for. We will make sure your needs are addressed.

Question 9

I am too busy, but I want to switch. Any help by hand?

Accepted Answer

It is incredibly easy to use Localazy if you follow common practices when it comes to string management. However, feel free to leave us a message anytime, our team is available online to help you proceed. Or just send an invite to your favourite developer.

Question 10

Is it possible to download the files to their original locations?

Accepted Answer

To download translations to their original locations, you can follow these steps. First, in the localazy.json configuration file and go to the download section. In this section, configure where you want to download your translations.

For a smoother process, ensure that you include the “path” parameter during the upload and use the same variable in the download section. Here’s an example of how to do it:

"upload": {
  "files": [
    {
      "pattern": "src/**/locale/en.ts",
      "lang": "inherited",
      "path": "${path}"
    }
  ]
},

"download": {
  "files": [
    {
      "output": "${path}/${lang}.ts"
    }
  ]
}

By setting the “path” parameter correctly, the translations will be downloaded to the respective locations specified in your localazy.json configuration file.

Question 11

Localazy CLI is not working on macOS Big Sur and later

Accepted Answer

After upgrading to macOS Big Sur, there’s a chance you may run into an issue with executing Localazy CLI. This is usually caused by incorrect configuration of brew package manager. (Note that this doesn’t apply to binaries downloaded directly from our website, they should be working fine.)

The symptoms look like this, the process is killed without any further output.

To resolve the issue, go to App Store -> Updates and make sure, there’s no update available for Xcode. If yes, click “UPDATE” and wait for it to finish.

After the update, try to run brew doctor and read the output carefully. There could be a warning about outdated CLT and suggested fix.

Let’s run the commands in the specified order and confirm all dialogues that might appear.

softwareupdate --all --install --force,
sudo rm -rf /Library/Developer/CommandLineTools
sudo xcode-select --install

Upgrade Localazy CLI to the latest version by running brew upgrade localazy/tools

And that’s all! You can now verify that Localazy CLI is working again with the localazy -h command.

Question 12

I have trouble with my CLI configuration. Can you help me?

Accepted Answer

The Localazy CLI is a powerful tool designed to automate the process of uploading and downloading translation files in almost any project. If you encounter any issues or questions that are not addressed in the documentation, there’s no need to worry as we’re happy to help you to overcome these challenges.

Simply reach out to us through our chat, and we’ll make every effort to assist you promptly. Alternatively, you can send an email to team@localazy.com, providing your configuration details and a clear description of your goal. We will respond as quickly as possible to ensure your seamless experience with Localazy.

Question 13

What is the maximum possible length of translation text?

Accepted Answer

There is no hard limit at the moment, but it’s recommended to keep the size of each individual item under 4kB. This corresponds to 4,000 characters encoded as UTF-8 and 2,000 characters encoded as UTF-16. Uploading longer texts won’t yield any errors, but might get refused by some external translation engines integrated in Localazy.

Question 14

Why are the recent changes or new translations not downloaded?

Accepted Answer

If you come across this issue, it is likely because you have exceeded your account’s source key limit or the changes you made haven’t been published yet. To resolve this, please go to the Billing section of your account to check your source key limit and consider upgrading if necessary. Additionally, you can visit your Project Activity Stream to verify if the project has been published.

Question 15

What is your refund policy?

Accepted Answer

We do not offer refunds. Please read Terms & Conditions of Localazy before purchase.

Question 16

How to configure Connected Projects?

Accepted Answer

Activate the Professional plan to unlock the Connected Projects feature for your projects. Then select the projects you want to connect and you are done!

The connection is bi-directional and transitive. Meaning that connected projects mutually receive translations from each other. Also, if project A is connected to B, and B is connected to project C, then A might also receive translations from C and vice versa.

Question 17

Which localizable file format conversions do you support?

Accepted Answer

Localazy supports all major format conversions from Android XML and iOS .strings through multilingual JSON to XLIFF, qt-ts, and many more formats. You can learn more about supported file format conversions in the documentation.

Question 18

How can the Continuous Localization Team improve my workflow?

Accepted Answer

Continuous Localization Team (CLT) acts as your own outsourced team for translation and reviews.

Depending on your configuration, CLT can help you get more languages ready by conducting human-assisted machine translations, translate your project by professional translators, or help you review your crowdsourced translations.

It is a real set it & forget it solution for automatic translation. Cut your time to market and translation costs, set up CLT now, enjoy localization on autopilot, and focus on what’s important: your product.

Question 19

How Human Translation Validation helps Localazy users?

Accepted Answer

When using Localazy, you don’t have to review all translations on your own! You can order the automated Human Translation Validation service.

Human Translation Validation is a pay-per-word Continuous Localization service by Localazy. Choose this service if your translations are crowdsourced from volunteers or end-users, and you want to verify the quality. A human Reviewer from our team will reject harmful or completely wrong translations, accept satisfactory translations, and correct minor mistakes.

Order Human Translation Validation when you don’t have the resources available to conduct reviews in-house (or yourself, if you run a one-man show).

The Reviewer performing the Human Translation Validation is represented by one or more Localazy team members who verify the quality of your translations by checking the consistency of context, punctuation, and placeholders. On top of that, the service works automatically and proactively and we review translations as they are added to your project.

Additionally, the Reviewers may also correct small mistakes or typos in the translations as they go. Translations that pass the check are approved (and corrected if needed), while wrong or harmful contributions are rejected.

Question 20

What is the workflow of Human Translation Validation?

Accepted Answer

You might be wondering what the workflow is once you order our Continuous Localization service called Human Translation Validation.

Before you start setting up Human Translation Validation, add some languages and translations. These translations can be sourced from contributors and volunteers, you invited to help translate your project.
Then, go to the Order translations screen on your Localazy dashboard and select these languages for Human Translation Validation. Top up your credits and go through the needed steps to set up your configuration.
After everything is up and running, Reviewers from Localazy team start reviewing available translations in selected languages. You will see the progress in the Activity Stream, and we will notify you when all work is done or when your balance reaches zero before work is completed.
Sit back, check the results and forget about translation reviews because once you keep a sufficient balance, the Continuous Localization Team works day and night proactively to review newly added or changed translations!

And that’s it, using Localazy with enabled Human Translation Validation is a breeze - achieve your localization goals in record time with the Continuous Localization Team by Localazy by your side.

Question 21

What are some internationalization best practices?

Accepted Answer

Product internationalization is a pretty vast area and depending on the nature of your product & markets you are considering, i18n can comprise of different operations and best practices. However, you can learn more about software internationalization on our blog.

Few points about internationalization #️⃣

Take localization into account in the early stages of development. Introducing multilingual support once you are rolling requires extra work on your part and makes you more likely to forget something important. Think about localization throughout your product as a whole, e.g., don’t allow the backend to send untranslated messages.
Make sure you handle string interpolation correctly from the very beginning. For example, don’t concatenate but use placeholders instead. Manage strings with various plural forms properly etc
Use plurals the right way, e.g., don’t use plural zero for an empty check.
The previous two points will help you prevent the most common problems when you start implementing more “exotic” languages, such as RTL languages or those without plurals.
Double-check that you handle date formats etc., correctly as well. Unfortunately, this is something that we can’t do for you - it’s a matter of proper implementation within your code.
Separate configuration from localization
Make sure your design is ready

Question 22

What is i18n?

Accepted Answer

i18n stands for internationalization. Internationalization is a process of making the subject of internationalization ready for international markets. Abbreviation i18n is often used by software developers and digital product designers.

Question 23

How do you internationalize an app?

Accepted Answer

🥳️ You’re nearly at the finalization of your app, getting ready to deploy… but you want to reach an international audience? STOP! Don’t hit any other button before internationalizing your application to include translations for more than one language. How can you do this?

App internationalization is the process of allocating an application’s content into changeable interfaces and variables capable of presenting content in the chosen language with ease. Both iOS and Android app developers must follow similar processes to localize their content. 🚩

During this phase, the content is separated (or externalized) from the code into localizable files, which are then utilized according to the language users choose. Essentially, your app will display texts from external files called through the code. This makes adding new languages to your app simple, programmatically speaking, because you simply need to add new files with translated strings. And this is taken care of by Localazy automatically when you set everything up correctly 😀

See the general guide on How to prepare your app for internationalization and localization

Android app internationalization and localization #️⃣

📱 Your Android app can be ready for foreign markets in just three steps. We’ve made this easy with our state-of-the-art Android integration via our Gradle i18n plugin, making Android localization a breeze. Nothing is left untranslated when you use Localazy. And as a bonus, our users update their translations in Android apps in real-time by using OTA updates.

See our Case study on Android app localization

iOS app internationalization and localization #️⃣

What about an iOS app? How can you internationalize an iOS application? Apple has crafted a guide for app owners to prepare their app for localization. But basically, all you have to do is export your texts in Xcode, which will create a Localizable.strings file that you can then import to Localazy.

Localazy perfectly accompanies you after the internationalization of your iOS app and provides a localization solution without dealing with tedious file downloading and uploading.

Learn how How to translate iOS app with Localazy CLI/SDK

Question 24

What is software localization?

Accepted Answer

Software localization is a process of making apps aligned to specific audiences.

To make your app localized, you need to translate the content with the correct contexts accurately and align other aspects of the software to fit cultural requirements and preferences.

Software localization is part of the internationalization (i18n) process. It has the objective of adapting a software product by customizing, if needed, the language, text media, currency, etc.

Localization of software product will provide consumers a personalized experience that will attract more users from local markets to use it and increase revenue for the company operating the service or product.

You might be interested in: #️⃣

How to prepare your application for i18n & l10n

Question 25

How is localization done?

Accepted Answer

The software localization process starts right at the beginning of the development - the first step is to ensure you have the language, media (images, video, sound), text, date format, numbers, and currency as external content. When you want to expand the product to another market or make different versions of it, you only have to change the external content to the target market’s specific needs. An essential subprocess of localization, and maybe the most important, is the translation of the language, i.e., translating the external string files, as this is the core of communication between the product and its users.

You might be interested in: #️⃣

How to prepare your application for i18n & l10n
How to convert localization files into different formats?

Question 26

How to do crowdsourced translations?

Accepted Answer

At Localazy, we are aware that software localization is commonly conducted with the help of volunteers recruited from the userbase of the product.

While these volunteering translators may not be professionals and carry a risk of low quality or even sabotage of the translations with them, there are some advantages to using crowdsourced translations.

Your users know the product well; they are using it actively and understand the context and meaning of texts they translate.
They are volunteers, which means they do the work for free.
You still have control over the translations that reach your audience with the review process.
Localazy makes the crowdsourced translation process easy with a built-in permission system, proactive review, and additional features which help you make correct decisions.

It helps to prepare your project in a certain way to promote translator productivity. Read these articles before you start with crowdsourced translations to make the process comfortable for all parties involved. Once you are ready, integrate Localazy with your project and begin inviting contributors.

Question 27

How to use Multiple Machine Translation Engines at once?

Accepted Answer

Localazy offers you the possibility to easily translate your digital content with the help of machine translation (MT) engines within the web interface.

The Free tier provides Amazon Translate suggestions to support you by default, but sometimes, it’s not enough. When you want to use multiple machine translation engines at once, Localazy includes the Additional MT Engines feature.

Localazy helps you make better choices by displaying suggestions from multiple MT engines simultaneously, allowing you to make a more precise and accurate translation even when you don’t fully understand the target language.

Additional MT Engines feature is available with the Autopilot plan and higher tiers.

Supported machine translation engines are:

Amazon Translate (default)
Google Translate
DeepL
Azure Translator

Question 28

What is the best Machine Translation Engine?

Accepted Answer

We can gauge how good a Machine Translation Engine is by the accuracy of the translation, conciseness, consistency of output, and how many language pairs they offer.

Localazy offers four major machine translation engines to use when translating your content (available with the Additional MT feature enabled).

Use English, which is unquestionably the best language to pair with another language for machine translations because translations from and to English give the best results overall. That’s why it is also a good idea to select English as the source language for your projects in Localazy.

As for the engine itself, each one has its pros and cons:

Google Translate is the most popular and offers many languages and language pairs with a reasonably accurate translation, making it the best average option.
DeepL is becoming quickly better and better and is great for more technical terms. It is usually also very concise but has a lower variety of language pairs.
Amazon Translate still has a somewhat fluctuating quality; it can be very high or pretty low, but you can use it for free with Localazy.
Microsoft Azure has fewer available language options and average quality.

The best thing you can do is combine and compare multiple machine translation outputs and decide on the best results with backward translations and other checks.

Question 29

What is Machine Translation Post Editing?

Accepted Answer

Machine Translation Post Editing (MTPE) is the process of reviewing and editing the content translated by the machine translation engines giving it a final, more accurate result.

MTPE can include checking that all placeholders are correct and that the project-specific content is translated correctly and consistently.

Question 30

How to translate JSON files?

Accepted Answer

You can translate JSON (JavaScript Object Notation) files with the assistance of machine translation engines (such as Google Translator) and copy-paste the results into your text editor. But this translation option is time-consuming and inefficient.

Considering that JSON is one of the most lightweight data interchange formats, working with it is pretty handy. And the best way to translate JSON files is to use an online translation service, such as Localazy. Localazy serves as TMS and localization suite to help you translate your JSON files effectively. With its help, you can translate multilingual JSON files, JSON5 files, or HJSON files and integrate a Translation Management System (TMS) into your workflow.

To translate JSON files using the Localazy interface, sign up for free and create a new translation project. Once you upload your JSON file, you can add the target language, start translating, and then download the translated files with ease. You can even pre-translate the whole file in JSON format by applying machine translations in bulk. This and many other features make Localazy the ideal tool to produce professional translations.

Localazy is a state-of-the-art translation management platform and localization suite to help you translate your JSON files effectively. Learn more in the Getting Started Guide.

Question 31

How can I convert different localization file formats?

Accepted Answer

In the File Management section of Localazy, when downloading your files, you can select the desired format and download your strings in any of the available file formats.

Format Conversions feature is also an integral part of the Localazy CLI tool, so if you want to automate format conversions, you will need to install Localazy CLI on your preferred platform.

Read the article: How to convert localization files into different formats?

Note: Format Conversions are available only as a part of the Professional plan

Question 32

Why some translations cannot be exported correctly into XML?

Accepted Answer

In activity stream, you might encounter a message such as:

Phrases 1dbb1f96d2b25755ec8ce882766596c150efecc7 and aaa97c82019600566b80fe5645341518337208ae in Czech cannot be exported correctly - malformed XML. Skipping.

This means that the translation cannot be exported into XML because the translator probably didn’t insert tags correctly, didn’t close them etc.

Please verify these translations and try again.

Question 33

What are source keys?

Accepted Answer

A source key is a segment of text stored in Localazy, representing content in your source language. It’s a single string of text in your source language, e.g., a button label or a short paragraph of text in a dialogue window of your application. It can even be a short blog article written in Markdown syntax. In the picture below, there are three source keys; as you can see, each contains a different type of content.

You can imagine a source key as a single row in a spreadsheet you were previously using for translations.

Examples of source keys in localazy

Translations to other languages are unlimited, and translating your project to more languages does not affect the number of source keys used. I.e., the content of one source key translated into 10 languages still counts as one source key.

Question 34

What happens when I reach the source key limit?

Accepted Answer

Don’t worry! You will still be able to use Localazy and all features in your plan without any restrictions. However, you won’t be able to publish your changes until you upgrade your plan.

Question 35

How can I increase the source key limit?

Accepted Answer

You can increase your source key limit plus unlock additional features by upgrading to a higher tier.

Or, you can increase your source key limit for free! Visit the Community section and support Localazy with reviews, referrals, etc., to earn your rewards.

Question 36

What is the pricing policy for Localazy Translation API?

Accepted Answer

AI Translation endpoint is available for users on Professional and upper tiers. Each translation request consumes Localazy credits from your Localazy account balance. The number of credits used depends on the number of translated words.

You can use all of the Management endpoints absolutely for free. However, there are some limitations to prevent abuse.

Learn more about the limitations of Localazy API in the documentation.

Question 37

Where can I get my access token for the Localazy API?

Accepted Answer

After you sign up, you can obtain the tokens at https://localazy.com/developer/tokens

Project Token

The project token gives you an access to a single project in Localazy.
Each token is automatically granted a read and write access.
Each project token has access to all availabe API endpoints.

Translation Token

The translation token gives you access only to the AI Translation endpoint, with its context derived from the respective project in Localazy

Question 38

What is a Translation API?

Accepted Answer

Using translation software is the new normal for translation, but how can they assist in translating your app or web content? It usually happens through APIs. For understanding translation APIs is we must understand what an API is.

API stands for Application Programming Interface. Basically, by using an API, two applications can communicate with one another.

A translation API is an interface that lets you send text to a service and get translations back programmatically. Instead of copying strings into a translation tool manually, your code sends a request and receives translated content in the response. This is useful when you want to translate content on the fly, integrate translations into your build pipeline, or automate parts of your localization workflow.

Most translation APIs work as simple input/output endpoints. You send text in one language, pick a target language, and get the translation back. Services like Google Translate or DeepL offer this kind of API. It works well for quick translations, but it doesn’t know anything about your product, your terminology, or how you want things to sound.

Localazy Translation API #️⃣

Localazy now offers a translation endpoint as part of its existing API: POST /projects/{projectId}/ai.

It gives you access to Localazy AI and other machine translation engines directly from your code.

A few things that make it different from a generic translation API:

You can translate multiple items in a single request, including plural forms.
You can pass optional context along with your strings, so the translation engine understands what it’s translating and where it appears.
And you can configure fallback engines, so if one provider doesn’t support your target language, the request still succeeds using an alternative.

Because the endpoint is tied to your Localazy project, translations can take advantage of your existing glossary and style guide. This means your API-driven translations stay consistent with everything else in your project.

Translations made through this endpoint consume credits from your account, the same credit system used across all Localazy services.

Question 39

What are common problems with design localization?

Accepted Answer

Here’s a list of problems that might surprise you unprepared during the design process:

Bidirectionality (LTR/RTL) of languages
Distribution of word lengths in various languages
Copying strings from design to code (time-consuming duplications)
Continuous design localization problem & keeping track of updates
and more…

Figma Plugin by Localazy helps to resolve these problems with ease.

Question 40

How can I quickly translate my design into multiple languages?

Accepted Answer

A seemingly perfect design in one language might not necessarily be suitable for every localized variant. And it is the best practice to resolve problems that might appear before implementing the feature.

Read more about Features & Workflows in the documentation.

Question 41

Why can't translations be downloaded back to Figma?

Accepted Answer

Sometimes, when using the Figma Plugin by Localazy, you might encounter an issue that after successfully uploading your text content and translating it in Localazy, when you try to download the translated texts back to Figma, nothing happens.

The most common cause of this issue is missing fonts. Figma should notify you about missing fonts when you open the file by an indicator in the top toolbar.

There are two solutions:

Install the missing fonts in your system and get the Figma Font Service if you use Figma in your web browser.
Change the texts in Figma to a different font style.

Learn more about solving missing fonts in Figma

Question 42

Why is the order of keys with translations alphabetized in the downloaded files?

Accepted Answer

Localazy doesn’t store the order in which your keys are sorted inside the files you upload. Our parsers extract the keys, and the files are reconstructed upon downloading them. This allows you to manage the keys and convert your files to other formats. Ordering keys by alphabet is consistent and shouldn’t break any project.

While we don’t recommend the following approach, you can add a numbered prefix to your key names if you really need to keep the keys in a particular order. E.g., cancel_button ➡️ 001_cancel_buttonand so on. This way, you can be in control of the order in which keys are exported.

Question 43

How to upload files with existing translations to Localazy?

Accepted Answer

You can upload existing translations to your source files in Localazy File Management or follow the guide to uploading existing translations via the CLI.

In file management, you won’t see multiple versions of the same files in various languages.

You can imagine each Localazy file as a stack of its localized versions - with the source language on the bottom and all of the translated versions on top of it. So when you want to add a new language file, you update the stack.

If you want to upload translations in another language to Localazy, use the Upload existing translations option.

Question 44

What is the difference between hidden and active string?

Accepted Answer

The difference between “active” and “hidden” keys is that “hidden” keys are not available to translators but are otherwise handled the same as all others. They are also exported to the output file.

Keys are automatically marked as hidden under certain circumstances - when the source language translation is empty or when they are linked to another translation using the Duplicity Linking feature available in the Business Plan.

You can hide keys you don’t need to translate. Hidden keys will remain hidden until you reactivate them.

Learn more about the different states your source strings can be in in the docs article

Question 45

Do we have to invite our translators, reviewers etc. to Localazy?

Accepted Answer

We do realize that our natural partners, language service providers, already have their own technical solutions to perform the job of translation, quality assurance and so on. You do not have to force your translators and other contributors to learn new platform if you do not find Localazy better than what you already have. To ensure seamless cooperation between you and us, we are constantly working on new integrations which allow us to talk over API. Please feel free to get in touch with our experts to find out how we can create a seamless integration between our systems.

Question 46

What is special about Localazy for LSP?

Accepted Answer

Imagine you are approached by a promising lead with a great volume of translations for you. The problem is, that the lead does have a specific IT setup, a format you do not easily support or does have more specific requirements as of continuous delivery of translations to their product. Localazy is a specialized internationalization platform for developers, we support most advanced means of integrations for thousands of different systems and file formats. Moreover, there are many different ways how to handle the delivery of strings from translation management system of your choice to destination, and vice versa.

If you specialize in high quality translations but you are not best at technical part of things, then we can make a great tandem for your clients.

Question 47

How to capture a HAR file for Localazy support?

Accepted Answer

When you’re experiencing issues with Localazy, our support team may ask you to provide a HAR file. This is a log of network requests that happen in your browser, and it helps us see exactly what’s going on behind the scenes when something isn’t working as expected.

Along with the HAR file, it’s helpful to include any error messages from your browser’s console. This gives us a complete picture of what’s happening.

Before you send: HAR files can contain sensitive information like passwords, API keys, or authentication tokens. You can use a HAR sanitizer to strip out this data before sharing the file with us.

Chrome #️⃣

Open Chrome and navigate to the page where you’re seeing the issue
Click the three-dot menu (⋮) in the top-right corner
Select More Tools > Developer Tools
Click the Network tab in the panel that opens (keep this panel open)
Look for the round record button in the top-left corner—it should be red. If it’s grey, click it once to start recording
Check the Preserve log box
Click the grey circle with a line through it to clear any existing logs
Now reproduce the issue you’re experiencing
Click the download button (Export HAR) and save the file as HAR with Content
Send this file to our support team

Getting console logs in Chrome:

Open the same Developer Tools panel
Click the Console tab
Take a screenshot of any errors that appear

Firefox #️⃣

Open Firefox and go to the page where the issue is happening
Open the Network Monitor (you can press F12 and click the Network tab)
Reproduce the issue while the network tab is recording
Right-click anywhere under the File column
Click Save All As HAR
Save the file and send it to our support team

Getting console logs in Firefox:

From the Tools menu, select Web Developer
Console logs will open in a separate window
Take a screenshot of any errors

For more details, see Firefox’s Network Monitor documentation.

Safari #️⃣

First, make sure the Develop menu is enabled. If you don’t see it in your menu bar, go to Safari > Preferences > Advanced and check Show Develop menu in menu bar.

Open Safari and go to the page where you’re experiencing the issue
Click Develop > Show Web Inspector
Click the Network tab (keep it open during the next steps)
Reproduce the issue
Click the Export icon and save the HAR file
Send the file to our support team

Getting console logs in Safari:

Open Preferences and go to the Advanced tab
Enable Show Develop menu in menu bar
In the menu bar, select Develop > Show Error Console
Take a screenshot of any errors

For troubleshooting, see Apple’s Web Inspector documentation.

Edge #️⃣

Open Edge and navigate to the page where the issue is occurring
Open the Network tool (press F12 and click the Network tab)
Reproduce the issue while the network requests are being recorded
Export the captured traffic as a HAR file
Send the file to our support team

Getting console logs in Edge:

Click the three dots in the top-right corner
Select More tools > Developer Tools
Click the Console tab
Right-click in the console and select Clear Console to remove old logs
Check the Preserve Log box
Reproduce the issue
Take a screenshot of any errors

For more information, see Microsoft’s guide on inspecting network activity.

Sending Your HAR File to Localazy #️⃣

Before you send us a HAR file:

Rename it – Give it a descriptive name like localazy-upload-issue.har
Compress it – HAR files are often too large for email attachments, or blocked by spam filters. Zip or compress the file before sending

Once you’ve done that, attach it to your support ticket or email it directly to our support team. We’ll take a look and get back to you as soon as we can.

Question 48

How do I contact Localazy support?

Accepted Answer

Find answers in docs & FAQs #️⃣

Before you reach out, please browse our docs for guides, tutorials, and answers to common questions.

You can also find some answers in the FAQ section of our website.

Send us an in-app message #️⃣

In-app chat: Enable support chat in the top-left menu and send us a message. This is great for quick questions while you’re working.

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Reach out via email #️⃣

Email: Send us a message at team@localazy.com – this is the best way to report issues that need investigation or involve sensitive information.

Join our community #️⃣

Posting your non-urgent questions publicly can help our other users. Check out our Community forum where you can ask questions, share tips, and connect with other Localazy users. Our team monitors the forum regularly.

Frequently Asked Questions

About Pricing

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