Next Level Servicing
Since Freddie Mac now completely guarantees our securities, we are acting as master servicer, resolving consent requests and managing workouts for all loans we purchase going forward — streamlining decisions with greater certainty and a consistent borrower experience.
Our Enhanced Servicing Standard
We listen to our seller/servicers and borrowers to boost efficiency and elevate the servicing experience. Our comprehensive approach of managing loans delivers consistency every step of the way. Transparency, predictability and consistency — that’s good for business.
Premium Customer Care
Dedicated staff with specialized expertise ensures continuous enhancements through collaborative partnerships.
Predictable Flexibility
Providing greater clarity so primary servicers can respond quickly to borrowers’ changing needs and unexpected challenges.
Thoughtful Asset Oversight
Continued engagement throughout the loan term ensures a holistic experience for borrowers and ongoing asset quality for investors.
Elevating the Servicing Experience
We’re committed to making servicing better together with our seller/servicers and borrowers.
As we listen and learn, we are enhancing what we do to make sure we always deliver.
That's Next Level Servicing.
Working With Us
With enhancements to our servicing model, seller/servicers remain the primary servicer with Freddie Mac as the master and special servicer throughout the life of the loan. Our streamlined approach provides added certainty for seller/servicers and borrowers.
For Seller/Servicers:
- Consistent standards and clear expectations
- Direct and open communication
- Collaborative opportunities for feedback and enhancement
For Borrowers:
- Transparent, streamlined support
- Fast answers and creative solutions in times of need
- Sustained presence through the life of the loan
Excellence in Servicing Awards
Our servicing partners help us raise the bar to provide a better borrower experience.
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