JP3008648B2 - How to assign both incoming and outgoing lines - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method of allocating a dual-purpose line for allocating a dual-purpose line to a source line and a destination line in a communication processing apparatus in which exchanges are connected by a dual-purpose line.

[0002] In recent years, image storage and exchange devices, voice storage and exchange devices, composite media exchange devices, and the like have emerged. In a communication processing device that processes communication connected to these exchange devices, a line connected to the exchange device is used. It is desired that the assignment is performed so that the user's processing request is highly satisfied.

[0003]

2. Description of the Related Art When an exchange and a communication processing apparatus are connected by a dual-purpose transmission / reception line, a conventional transmission / reception dual-line system is used.
There is an outgoing / incoming dedicated dual-purpose line system.

[0004] The outgoing / incoming line system is a system in which the telephone numbers of all the lines are disclosed to the user, all the lines are normally allocated only for incoming calls, and the necessary number of lines are used as the outgoing lines when making a call. It is.

[0005] The outgoing / incoming exclusive use line system divides a line into three types, an outgoing exclusive line, an incoming exclusive use line, and an outgoing / incoming exclusive use line, and discloses the telephone numbers of the incoming exclusive use line and the outgoing / incoming exclusive use line to a user. The outgoing / incoming / outgoing line is allocated and used as the outgoing line when only the outgoing line is insufficient.

[0006]

However, in the outgoing / incoming dual line system, the outgoing call processing cannot be performed when all the lines are being processed during a certain period of time, and the incoming call processing cannot be performed when all the lines are being processed. There is a problem in that the degree of satisfaction of the processing request of the user is poor because the processing cannot be performed.

In the outgoing / incoming call-only dual-purpose line system, even if the number of incoming calls is increased, there is an outgoing call-only line, so calling is possible. If the number of incoming calls increases more than the number of dedicated incoming lines and the number of both incoming and outgoing lines during a certain time period of several days, incoming processing will stagnate, and outgoing processes will exceed the number of outgoing dedicated lines and the number of outgoing / incoming lines. When the number of requests increases, the outgoing call processing stagnates, and there is a problem that the user is not satisfied with the processing request.

[0008] The present invention relates to a method for allocating a dual-purpose line that can improve the satisfaction of a user's processing request even if the number of outgoing calls or incoming calls increases in a certain time period of several days. It is intended to be provided.

[0009]

FIG. 1 is a block diagram of an outgoing / incoming line allocating unit in a communication processing apparatus according to an embodiment of the present invention.

As shown in FIG. 1, when a communication processing unit 3 connected between exchanges 1 through a transmission / reception line 2 assigns the transmission / reception line 2 to a transmission line and a reception line, the communication processing unit 3 The number of outgoing lines and the number of incoming lines of the transmission / reception line 2 to be processed by the communication processing unit 4 at each time are stored in the storage unit 5, and the stored data is used by the calculation unit 6.
The average number of outgoing lines and incoming lines for each of the X days divided into N equal parts is calculated by shifting the start time by one day each time the day changes, and the obtained numbers of outgoing lines and incoming lines , The number of outgoing lines and the number of incoming lines at each time when the outgoing / incoming line 2 is divided into N equal parts per day, and the allocating means 7 calculates the number of outgoing lines and incoming lines according to the obtained number of allocations. The transmission / reception line 2 to be processed in step 4 is allocated to the number of transmission lines and the number of reception lines.

[0011]

According to the present invention, the calculation means 6 calculates 1 day for X days.
The average of the number of outgoing lines and the number of incoming lines at each time when the day is divided into N equals is calculated by shifting the start time by one day each time the day changes, and the calculated average of the number of outgoing lines and incoming lines Then, the number of outgoing lines and incoming lines at each time of allocating the outgoing / incoming line 2 to N equal parts in one day is calculated.
Then, according to the determined number of allocations, the transmission / reception line 2 to be processed by the communication processing unit 4 is allocated to the number of transmission lines and the number of reception lines.

That is, since both outgoing and incoming lines are allocated based on the number of outgoing lines and incoming lines used in the past X days, even if the number of outgoing lines or incoming lines desired to be used in a certain time period of several days increases, Since this is inserted, the satisfaction of the processing request of the user can be improved.

[0013]

FIG. 1 is a block diagram of a portion for allocating an outgoing / incoming line in a communication processing apparatus according to an embodiment of the present invention. FIG. 2 is a diagram showing an outgoing line recorded when one outgoing / incoming line is 10 lines. FIG. 3 is a diagram showing the number of outgoing lines and the number of incoming lines after correction with respect to FIG. 2, and FIG. 4 is a graph showing the average of the number of outgoing lines and the number of incoming lines every 6 hours in FIG. FIG. 5 is a diagram showing an average value of the number of outgoing lines and the number of incoming lines for every 6 hours per day in FIG. 4 according to the embodiment of the present invention, and FIG. 6 is a diagram of the embodiment of the present invention. FIG. 7 shows the number of allocated outgoing lines and the number of allocated incoming lines every six hours in a day obtained based on the number 5; FIG. 7 shows the number of outgoing lines according to the embodiment of the present invention every six hours on day B; FIG. 2 is a diagram showing the number of allocated transmission lines and the number of allocated reception lines.

[0014] The number of dual-purpose lines is 10 and 4
An example in which the number of outgoing lines and the number of incoming lines are assigned every six hours, which is equally divided, will be described below. The number of outgoing lines and the number of incoming lines processed by the communication processing unit 4 are recorded in the memory 9 as shown in FIG.

The number of outgoing lines and the number of incoming lines stored in the memory 9 are read out by the calculating means 6 and calculated as follows.
If the sum of the number of outgoing lines and the number of incoming lines used is the number of both outgoing / incoming lines as shown at point a, and if emphasis is placed on incoming calls, as shown at point B in FIG. Alternatively, the calculation may be performed by adding the number of lines of 20% of the number of transmission lines.

Next, based on the number of outgoing lines and the number of incoming lines in FIG. 3, an average value of the number of outgoing lines and the number of incoming lines, for example, every six days for four days is obtained as shown in FIG. Next, as shown in FIG. 5, the average value of the number of outgoing lines and the number of incoming lines for every 6 hours per day is calculated for four days, and then the sum of the number of outgoing lines and the number of incoming lines is generated in FIG. In the places where the number of incoming / outgoing lines is less than the number of outgoing / incoming lines, the portion which is not the number of outgoing / incoming lines is added to the number of outgoing / incoming lines by １ ／ each. Find the number of lines.

Then, in accordance with the number of allocations obtained by the allocation means 7, the transmission / reception line 2 to be processed by the communication processing unit 4 is allocated to the transmission line and the reception line. On the next day, the calculating means 6 based on the number of outgoing lines and the number of incoming lines for four days, whose start to calculate is shifted by one day, recorded in the memory 9 in the storage means 5.
The same calculation as described above is performed to obtain the number of allocated dual-purpose lines 2 and to allocate the dual-purpose lines 2.

In this way, for example, even if the number of outgoing lines or incoming lines used increases in a certain time period of several days, the number of outgoing lines and incoming lines are determined by folding them in. Satisfaction of the user's processing request can be improved.

If, for example, it is desired to increase the number of outgoing lines between 18:00 and 12:00 on B day, the number of outgoing lines between 12:00 and 18:00 on B day is written into the memory 8 by the operation unit 10 in FIG. The allocating means 7 reads the number of allocations calculated by the calculating means 6 and from the memory 8,
As shown in FIG. 7, the number of outgoing lines between 12:00 and 18:00 on the B day can be made larger than the allocated number shown in FIG.

In this way, it is possible to further improve the satisfaction of the user's processing request. In the above description, the number of outgoing / incoming lines is set to 10, and the number of outgoing lines and incoming lines is allocated from the data for 4 days every 6 hours when the day is divided into four equal parts. There is no need to stick to this, and the quadrant can be anything, and you don't have to stick to 4 days.

[0021]

As described above in detail, according to the present invention, since both outgoing and incoming lines are allocated based on the number of outgoing lines and incoming lines used in the past X days, the outgoing call which is desired to be used in a certain time period of several days is provided. Even if the number of lines or the number of incoming lines increases, this is factored in, and there is an effect that the satisfaction of the processing request of the user can be improved.

[Brief description of the drawings]

FIG. 1 is a block diagram of an outgoing / incoming line allocating unit in a communication processing apparatus according to an embodiment of the present invention;

FIG. 2 is a diagram showing the number of outgoing lines and the number of incoming lines recorded when the number of both outgoing / incoming lines in one example is ten;

FIG. 3 is a diagram showing the number of outgoing lines and the number of incoming lines after correction with respect to FIG. 2;

FIG. 4 is a diagram showing an average value of the number of outgoing lines and the number of incoming lines every six hours in FIG. 3;

FIG. 5 is a diagram showing an average value of the number of outgoing lines and the number of incoming lines for every six hours per day in FIG. 4 according to the embodiment of the present invention for four days;

FIG. 6 is a graph showing 6 of the day obtained based on FIG. 5 of the embodiment of the present invention.
A diagram showing the allocated number of outgoing lines and the number of allocated incoming lines for each time,

FIG. 7 is a diagram showing the number of assigned outgoing lines and the number of assigned incoming lines every six hours on day B when the number of outgoing lines according to the embodiment of the present invention is designated.

[Explanation of symbols]

1 is an exchange, 2 is a calling / receiving line, 3 is a communication processing device,
4 is a communication processing unit, 5 is a storage unit, 6 is a calculation unit, 7 is an allocation unit, 8 and 9 are memories, and 10 is an operation unit.

Continuation of front page (72) Inventor Takayuki Yamamoto 3-9-1, Shin-Yokohama, Kohoku-ku, Yokohama-shi, Kanagawa Prefecture Inside Fujitsu Communication Systems Co., Ltd. (56) References JP-A-63-299488 (JP, A) Hei 2-272860 (JP, A) (58) Field surveyed (Int. Cl. ⁷ , DB name) H04M 3/36

Claims (2)

(57) [Claims] 1. An incoming / outgoing line between exchanges (1) (2)
When the communication processing device (3) connected at (1) assigns the calling / receiving line (2) to the calling line and the receiving line, the communication processing unit (4) of the communication processing device (3) performs processing. The number of outgoing lines and the number of incoming lines of the transmission / reception dual-purpose line (2) for each time are stored in the storage means (5).
The average of the number of outgoing lines and the number of incoming lines at each time when the day is divided into N equals is calculated by shifting the start time by one day each time the day changes, and the calculated average of the number of outgoing lines and incoming lines Then, the number of outgoing lines and incoming lines at each time of allocating the outgoing / incoming / receiving line (2) to N equal parts in one day is calculated, and the allocating means (7) calculates the communication processing unit ( A method for allocating an outgoing / incoming line, wherein the outgoing / incoming line (2) processed in 4) is allocated to the number of outgoing lines and the number of incoming lines. 2. The memory (8) of the communication processing device (3) according to claim 1, wherein, in the method for assigning a line for both outgoing and incoming calls according to claim 1, when it is desired to increase the number of outgoing lines in a specific time zone on a specific day.
The number of outgoing lines in a specific time period on a specific day is written in the field.
Is configured to read out the number of outgoing lines in a specific time zone written on the specific day from the memory (8) and read out the number of outgoing lines in the specific time zone on the specific day. A method for allocating a line for both calling and receiving calls.