JP3494976B2 - POS system - Google Patents

Description

Description: BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a POS system used in restaurants and the like, and more particularly, has a vacant seat management function capable of managing vacant seat waits for customers when crowded. PO
It relates to the S system. [0002] In restaurants at lunch time, long queues can be made to wait for vacant seats, and names can be entered in reservation tables waiting for vacant seats.
You have to wait around the entrance of the restaurant until the name is called. Attempts have been made to improve customer service by improving vacancy waiting methods at restaurants. [0003] Regarding waiting for a seat at a restaurant, JP-A-2
No. -98797 and JP-A-5-89369. The conventional contents are the table N registered in advance.
In response to o, when a table number for seating a visitor is input, an empty table is generated by deriving an empty table number and displaying it on the display device or registering waiting customer information in a cash register. Each time, a waiting customer corresponding to the condition of the number of seats in the empty table was derived and the customer name was displayed. However, the conventional POS
In the system, the number of seats for table No. is fixed, and it is not possible to change the number of seats for table No., such as sharing a table at lunch time or using a table when many people visit There was a problem. Another problem is that customers waiting for seats cannot leave the store entrance. [0005] The present invention has been made in view of the above points. In particular, it is not necessary to reduce the waiting time of a customer's vacant seat at the time of congestion such as lunch and to wait at the store entrance. P with vacant seat management function
An object is to provide an OS system. The present invention provides a table number.
By having the information on the table and the table adjacent to the information in the table, it is possible to easily set the table information when visiting customers in the group information and groups, and by having the customer have a wireless mobile terminal It is possible to notify vacant seat information without waiting at the entrance of the store. In order to solve the above-mentioned problems, the POS system of the present invention includes a POS 2 for accounting for a price paid by a customer and HTs 5a to n for inputting an order from the customer.
A wireless unit 3 that wirelessly communicates with the HTs 5a to n, and kitchen printers 6a to 6n that print order contents from customers,
A controller 4 for controlling the kitchen printers 6a to 6n, etc .;
In a POS system in a restaurant composed of a wired transfer station 7 or the like for communicating between the HT 5a to n and the controller 4 by infrared rays, the portable terminal 1 having a voice and a display function for giving a customer waiting for a vacant seat, The POS 2 is characterized in that a vacant seat waiting management function is provided by providing a wireless unit 18 for wireless communication with the portable terminal 1. Also, the POS system of the present invention is a POS system.
The memory 13 of No. 2 stores a vacant seat waiting information file created from the requirements of a customer group consisting of one or more people waiting for vacant seats, and a seat information file indicating the seat usage status for each table. It has the feature in being. DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to the drawings. FIG. 1 shows a device configuration of a POS system in a restaurant. In the figure, 1 is a portable terminal having a voice and display function for a customer waiting for a vacant seat, 2 is a POS 2 that accounts for the price paid by the customer, and 5a to n are menu contents that are carried by the employee and ordered by the customer. Enter HT
(Wireless handy terminal) 3 is a wireless unit installed in a kitchen that wirelessly communicates with HT 5a-n, 6a
˜n is a kitchen printer installed in a kitchen that prints the order contents from the customer, 4 is a controller for controlling the kitchen printers 6a to 6n, etc. A wired transfer station 18 for communicating between the HTs 5a to 5n and the controller 4 by infrared rays used at the time, 18 is a wireless unit that wirelessly communicates with the portable terminal 1, and is built in the POS2. Therefore, the customer can receive the vacant seat information from the wireless unit 18 of the POS 2 even after leaving the store, by having the simple portable terminal 1 with the display device and the voice function. FIG. 2 shows a POS configuration in a restaurant. In the figure, 11 is a display device, 12 is a CPU for controlling the entire POS, 13 is a ROM for storing programs and RAM and RAM for storing data, 14 is an FD which is an external storage device, and 15 is for printing receipts. Printer, 1
6 is a key composed of numeric keys, alphabet keys, function keys, etc., 17 is an external storage device HD, and 18 is a wireless unit for wireless communication with the portable terminal 1. [0011] Waiting number: Numbered in the order in which the waiting seats are registered. Name ： Register name Adult number ： Number of adults Number of children ： Number of children Smoking cessation ： Smoking seat or non-smoking seat specified seating ： Able to eat or not sharing at the seating device No ： No mobile terminal handed over to the customer Waiting time ： Vacant seat Waiting time (updates information in 1 minute units) [0012] To obtain the data in Table 1 above, a customer group consisting of one or more people waiting for seats, name, number of adults, number of children, Non-smoking seat or smoking seat, OK
Ask whether or not to create a waitlist information file. In addition, when handing the portable terminal 1 to a customer group consisting of one or more people waiting for a vacant seat, the waiting number, terminal number, and waiting time (0 minutes) are added to Table 1. This table 1 is stored in the memory 13 of the POS 2 as a request from a customer waiting for a vacant seat. [0013] Table No .: Number of table units Start time: Time since seating Number of seats: Number of seats used per table: Number of seats used: No smoking: Indicates whether the seat is non-smoking [Table 2] This is seat information for searching for vacant seat information, and information on the number of seats and seating status corresponding to the table No. is recorded. Further, this table 2 is stored in the memory 13 of the POS 2 as the seat usage status for each table. [0015] Table No .: Table unit number Adjacent FLG1: Adjacent table used as adjacent table 1: Adjacent table table No Adjacent FLG2: Used as adjacent table Adjacent table 2: Adjacent table table No. Adjacent F that uses a combination of adjacent table number and adjacent table for searching information of adjacent table to accommodate a large number of visitors
LG is provided. Based on the specific table from the data in Table 3, it can be easily determined whether a combination of adjacent tables in front, rear, left and right is possible. Further, this table 3 is stored in the memory 13 of the POS 2 as information related to the above table 2. [0017] Maple No: Number of remaining seats per table: Number of vacant seats per table Available: A person who eats at the table can share seats. In Table 4 above, when a vacant seat is generated, a customer who can be seated is retrieved from customers waiting for a vacant seat. When one person who is eating at the share table finishes the meal and another person continues the meal, the share information file is updated. When both persons of the table share table finish the meal and the table becomes vacant, the table number is deleted from the table information information file, and the information in the vacant seat information file is updated. [0019] Terminal number: Number for identifying a terminal Terminal ID: Terminal-specific ID Transmission ID: ID for identification by communication In the above Table 5, the searched information, waiting time, etc. are awaited from the POS transmitter Terminal ID and transmission ID for notifying together with character information to the terminal carried by the customer
Is recorded. When a vacant seat occurs, the customer is searched from the total number of adults and children in the vacant seat waiting information file in Table 1, the number of seats in the table No. in the seat information file in Table 2, and the non-smoking information. Next, from the auction information file in Table 4, a customer who can share a seat is searched for among the customers waiting for a seat. When a large number of customers come to the store, the vacant table is searched, and a table adjacent to the table is searched from the adjacent seat information file in Table 3. When there is a corresponding table, a customer waiting for a vacant seat is called from the retrieved information. When there is no vacant seat in the adjacent table, the usage time of the table adjacent to the vacant table is confirmed from the usage start time and current time of the seat information file in Table 2, and the usage time is over 30 minutes ,
In anticipation of the adjoining table being vacant, the vacant table is reserved as a table for use by many people. The reservation information is not set and the search is performed again with the same contents at the next search. When used as an adjacent table, FLG indicating that the adjacent table is being used is set in the adjacent FLG of the adjacent table used in the adjacent seat information file in Table 3. In the case of using as an adjacent table, the order is taken using either one of the table numbers. When there is no table that can be adjacent, an appropriate number of people is retrieved from the next customer who has visited the store in large numbers. However, a customer who waits for a time longer than the time specified in the POS setting is preferentially processed. The retrieved information is text information from the terminal number of the vacant seat information file in Table 1 to the terminal carried by the customer waiting for vacant seats from the POS transmitter using the portable terminal information file in Table 5. Will be notified. As described above, the POS system according to the present invention includes a portable terminal having a voice and display function for a vacant seat waiting customer, and the POS performs wireless communication with the portable terminal. By providing a wireless unit for
It has a vacant seat management function . In POS ,
Including a vacancy waiting information file that was created from the customer group demands matter consisting of one or more persons of the waiting list, and the seat information file that shows the usage of seat for each table
Files are stored . As a result, it is possible to receive vacant seat information with a mobile terminal, so there is no need to wait in line at the entrance of the store, vacant seat waiting time is clarified, and it is possible to search for seat information, so it is effective in dealing with congestion Thus, the customer turnover rate can be improved.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 POS at a restaurant according to one embodiment of the present invention.
It is a figure which shows the apparatus structure of a system. FIG. 2 is a configuration diagram of a POS according to an embodiment of the present invention. [Explanation of Symbols] 1 Mobile terminal 2 POS 3 Wireless unit 4 Controllers 5a to n HT 6a to n Kitchen printer 7 Wired transfer station 11 Display device 12 CPU 13 Memory 14 FD 15 Printer 16 Key 17 HD 18 Wireless unit

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Claims (1)

(57) [Claims] 1. A POS for accounting for payments made by customers
(2) Enter the order from the customerHandy Termina
Le(5a-n),handy terminal(5a-n) and
Wireless unit (3) for wireless communication and orders from customers
Kitchen printer (6a-n) that prints the contents and kitchen pudding
(6a-n)Including equipmentController to control
(4) Infraredhandy terminal(5a-n) and
Wired transfer station for communication between controllers (4)
POS system at restaurants consisting of
In the stem Has voice and display function to give customers waiting for a seat
Mobile terminal (1),Provided in POS (2) for wireless communication with mobile terminal (1)
A wireless unit (18) for POS (2) When created from the requirements of one or more customers waiting for a seat
Both wait information information files for registering wait waits,
In addition to showing the seat usage status for each table, vacant seat information is checked.
Vacancy information file for searching, corresponding to a large number of visitors
Neighboring seat information to search information in the adjacent table
Search for available customers in the file, waiting for customers
Affiliation information file and vacancy information retrieved
Information from the POS (2) to the portable terminal (1) together with text information
Mobile terminal information in which identification information for notification is recorded
With files, Search for the vacancy information file and the vacancy information file.
Search for the customer from among those waiting for seats,
Information file is searched and customers who can take a seat from the corresponding customers
To search for mobile device information files,
Notify the customer, If there are a large number of customers waiting for vacancies, the vacancy information file and
Search the waiting table information file to find the empty table.
Search for neighbor seat information file
Search for a mobile device information file,
Notify customers POS system characterized by that.