JP3531174B2 - Service management support system, information display selection terminal device, and service management support method thereof - Google Patents

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to product sales and operation support and service to passengers by supplying video programs selected by a monitor installed in each seat of a vehicle such as an aircraft and providing product information. The present invention relates to a service management support system, an information display selection terminal device, and a service management support method for efficiently supporting services.

[0002]

2. Description of the Related Art Conventionally, duty-free goods are sold and drinks are served on airplanes by a crew member visiting the passenger seats and visiting the passengers directly. However, this method requires the crew to make a tour every time. Also, if the passenger wants to order something, he has to wait until the crew comes around.

Recently, a television monitor is installed in each seat, and passengers can enjoy movies and games on the television monitor, and service information such as transit information and tourist information is becoming available. . This in-flight service tends to become more and more versatile in the future. Moreover, such a function is not limited to the aircraft,
It is being installed in trains, etc.

[0004]

[SUMMARY OF THE INVENTION However, working to improve services to achieve <br/> enhance such in-flight entertainment, these services, manage more managed than traditional managed for crew Must be done, which leads to the complexity of the usual work. Therefore, the work load on the crew is increased. Moreover, the burden of these operations may increase the chances that the crew will make mistakes.

Therefore, the present invention has been made in view of such a situation, and centralizes and manages all services provided to passengers, thereby reducing the burden on crew members. , An information display / selection terminal device and a service management support method thereof.

[0006]

A service management support system according to the present invention includes a service information display unit to be supplied to a service recipient, and a selection operation unit for selecting the displayed service information. A plurality of information display selection terminal devices having an identifier for identifying each terminal, input means for inputting information for mode selection, data from each terminal device for identifying the identifier of the information display selection terminal device, A control unit having a data processing unit for processing and managing data from the input unit or data stored in advance and a display unit for displaying output data from the data processing unit, and the control unit and the information display selection A shared data storage device for accumulating service information and software supplied to the terminal device, the plurality of information display selection terminal devices, the control device, and the control device. The shared data storage devices are connected via a local area network, and the information display selection terminal device sends payment information together with an identifier of the terminal to the control device for the service selected by the selection operation unit. A charge payment means for sending is provided, the charge payment means is a card reader, the selection operation unit has a payment selection mode in cash or credit, and in the case of credit, a credit card of a service receiving side is used,
In the case of cash, the above problem can be solved by using the credit card of the service providing side.

Further, the information display selection terminal device according to the present invention is a shared data storage device for storing service information, a data processing means for processing and managing data, and a display for displaying output data from the data processing means. A terminal device that is connected to a control device having means through a local area network, receives the service information, selects a desired service from the service information, and transmits the selected service to the control device. Display means for displaying information, selection operation means for selecting a service to be received from the service information, storage means for storing an identifier for each terminal defined by the network, and selection operation means selected by the selection operation means For the service, there is provided a fee payment means for sending the payment information together with the terminal identifier to the control means. , The charge payment means is a card reader, the selection operation means has a payment selection mode in cash or credit, in the case of credit, the credit card of the service receiving side is used, and in the case of cash, the service providing side The above problem can be solved by using a credit card.

Further, a service operation support method for an information display selection terminal device according to the present invention is a shared data storage device for storing service information, a data processing means for processing and managing data, and an output from the data processing means. A terminal device that is connected to a control device having a display unit that displays data via a local area network, receives the service information, selects a service to be received from the service information, and transmits the selected service to the control device. A method for supporting service operation, comprising the step of displaying the service information, a selection operation step for selecting a service to be received from the displayed service information, and the reception together with an identifier for each terminal defined by the network. Send payment information according to the service you want to the above-mentioned control device. Including, and the selection operation has a payment selection mode with cash or credit card, in the case of credit using the credit card of the service receiving side, in the case of cash by performing with the credit card of the service providing side, The above problems are solved.

Here, a card reader for the payment is provided, and the selection operation has a payment selection mode of cash or credit. In the case of credit, the credit card of the service receiving side is used, and in the case of cash. It is preferable to use the credit card of the service provider.

[0010]

The service operation support system of the present invention comprises an information display / selection terminal device, a control device, and a shared data storage device. This system is an information display selection terminal device equipped with an identifier for identifying each terminal, and displays service information supplied to the recipient of the service on the display unit of this device, and the selection unit of this device displays it. The displayed service information is selected, and the identifier of the information display selection terminal device or data from each terminal device (for example, purchase of a certain product is rare).
Desired) in the shared data storage device, and the control device
Select the mode using the identifier identification and input method.
The selection information, the data from each terminal device supplied to the shared data storage device, and the data stored in advance are processed and managed, and the output data from the data processing means is displayed on the display means. In addition, this system supplies the stored service information and software shared by using the shared data storage device to the control device and the information display selection terminal device to effectively use the data for efficient work. It is possible.

The service operation support system supplies the product data as the service information from the shared data storage device to the information display / selection terminal means, and displays, for example, the product data displayed on the information display / selection terminal device side. In accordance with the selection, the control device side displays the selection state of each information display selection terminal device while performing identification in correspondence with the identifier, and tries to purchase by the selection operation of the information display selection terminal means. The information display / selection terminal device is provided with a charge payment card reader for paying the product charge, and the control means processes the service information selected on the information display / selection terminal means side for each item. aggregate displayed Te performs classification operation in response to the seat position based on the information of identifiers or <br/> these respective information display selection terminal means, said data Also performed to store the 憶 means, thereby achieving a reduction in the supply side of the service burden.

Further, the service operation support system is
A video signal supply source for supplying a video signal is provided,
A changeover control switch for controlling the supply of the video signal from the video signal supply source, a display section for displaying the video signal controlled by the changeover control switch and service information supplied to the recipient side of the service, A selection operation unit for selecting the displayed service information, an identifier for identifying each terminal, and a charge for the product to be purchased by the selection operation of the plurality of information display selection terminal means Information display selection terminal device having a fee payment card reading device, input means for inputting mode selection information, and the data from each terminal device and the input means for identifying the identifier of the information display selection terminal device. Data processing means for processing and managing the data and the data accumulated in advance, and a display means for displaying the output data from the data processing means. And a shared data storage device that stores service information and software to be supplied to the control device and the information display selection terminal device, displays shared data on each display unit, and selects the selected information or identifier. While recognizing that, individual data is processed in an integrated and rapid manner.

[0013]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of a service operation support system, an information display selection terminal device and a service operation support method according to the present invention will be described below with reference to the drawings. Here, as a present embodiment, a case where a service operation support system is installed in an aircraft will be described.

The block circuit configuration shown in FIG. 1 shows a service operation support system according to the present invention. This service management support system basically includes a display section for displaying service information supplied to the recipient of the service, a selection operation section for selecting the displayed service information, and identification for each terminal. A sheet video unit (SVU) 14 which is a plurality of information display selection terminal devices having an identifier
And an input means for inputting mode selection information and the above-mentioned identifier of the sheet video unit 14 to identify each terminal device 1
4 is a data processing means for processing and managing the data from the input means, the data from the input means, and the data stored in advance, and the input means is a display means for displaying the output data from the crew control device 12a which is the data processing means Display board 1
And a shared data storage device 17 for accumulating service information and software supplied to the selection operation control device 12 and the seat video unit 14.

The service operation support system includes a video signal supply unit 11 having a plurality of video signal supply sources (for example, VTRs) capable of supplying a plurality of video signals in order to improve the service, and the sheet video. The unit 14 has a card reader 16 which is a payment card reading device.
Is provided.

Further, the seat video unit 14 is
A display unit is provided, and this display unit is composed of a touch panel provided with a touch sensor and corresponds to a selection operation unit. The service information displayed by this configuration can be selected and operated only by touching the displayed selection area. Further, the seat video unit 14 is equipped with an interface board in which a so-called MAC address is stored as an identifier that enables identification of each terminal as described later.

The service operation support system includes a tuner section 13 which is a plurality of signal selecting means for selecting a video signal output from the video signal supply section 11 under the control of the selection operation control device 12, respectively. In addition to the sheet video unit 14 which is a plurality of video display means for displaying according to the correspondence, it is supplied to the projector 15 and the selection operation control device 12.

Here, the video signal supply unit 11, the selection operation control device 12, and the file server 17 are
It corresponds to a base unit having a function of supplying service information and various management processing functions. Further, the tuner unit 13, the seat video unit 14 having a terminal function, the projector 15, and the card reader 16 correspond to the slave unit side with respect to the master unit.

Further, the configuration of each part of the above-mentioned service operation support system will be described with reference to the embodiment of FIG. The video signal supply unit 11 is a VTR rack 1 containing a plurality of video tape recorders (hereinafter abbreviated as VTRs).
1a and a modulator 11b for frequency-multiplexing the video signal output from the VTR rack 11a, for example.

FIG. 1 shows that the VTR rack 11a can store a plurality of VTRs. The VTR rack 11a supplies a video signal to the modulator 11b under the control of the selection operation control device 12. The modulator 11b distributes and supplies up to 12 video signals to the tuner unit 13 as one signal line by transmission by frequency multiplexing or time division multiplexing, for example. This distribution is effective because the number of wires in the machine can be suppressed as much as possible.

The selection operation control device 12 is composed of a crew control device 12a composed of a personal computer and a VTR controller 12b for converting a control signal from the crew control device 12a into a control signal for controlling each VTR. It controls the VTR. The crew control device 12a is provided with a touch sensor on the surface of, for example, a cathode ray tube (CRT) and displays various selection and control switches on the screen using a graphical user interface (GUI).

A control signal corresponding to the selection operation of each switch is output to the VTR controller 12b. The VTR controller 12b sends the supplied signal to the VTR rack 1
The corresponding signal is sent to each V via the interface in 1a.
It is being supplied to TR. In addition, the crew control device 12a of the selection operation control device 12 accesses the file server 17 to check the seat recognition information and the charge payment (billing) information by matching, and to check the correspondence between the seat recognition information and the service information. Confirmation and total data processing such as product inventory information and questionnaire data are performed based on the accumulated file information, and the display and sheet video unit are also controlled.

The tuner unit 13 is composed of, for example, a plurality of tuners 13a, 13b and 13c as described above. The tuner 13a selects a video signal from among a plurality of multiplexed video signals by a signal selection signal supplied from the crewmember control device 12a. The screen configuration of the input display board 10 of the crew member control device 12a is, for example, the VTR selected in the VTR selection region is operated in the VTR operation region so that a video signal is generated by the crew member control device 12a.
It is displayed in real time for the monitor in the preview screen area of the screen.

In addition, the tuner 13b has a channel of a video signal to be displayed on the projector 15 from the crew control device 12a, and if there are a plurality of projectors, depending on the enable state including the corresponding relationship which projector is selected. It's working.

Further, the tuner 13c receives selection control from the seat video unit 14 installed on the seat of each passenger. Here, the sheet video unit 14 has a central processing unit (hereinafter referred to as CPU) and controls which video signal is selected from a plurality of video signals supplied to the tuner 13c.

A feature of the service operation support system of the present invention is that the information from each seat uses the crew control device 12a as a control device on the master (host) side, and the seat video unit 14 and the file server 17 of each seat. A local area network (hereinafter referred to as LAN) is constructed between them. As the LAN, so-called Ethernet can be used to easily construct a network. The seat video unit 14 has a card reader 16 connected to each seat in a closed space such as in an aircraft. The card reader 16 is a seat corresponding to a so-called MAC address written on the interface board built in the seat video unit 14.
The identification information is supplied as ID data to the file server 17 together with various service information and data.

In this system, the menu application software displayed on the seat video unit 14 is previously installed in the storage medium of the seat video unit 14.
Not have been tall. This menu application software is stored in the file server 17. The seat video unit 14 has an LA so that the menu application software can be read out when necessary.
Various information is accessed via N and loaded into the memory of the sheet video unit 14. In this way, do not make menu application software resident in memory,
That is, the method of not recording the data in the ROM and using it is adopted. Only when a specific file in the file server 17 is exchanged when the software is changed, it is possible to reduce the trouble of ROM exchange provided for each seat. This is because it can be omitted.

However, the seat video unit 14
Seat video unit 1 in order to improve the operability of
A ROM called a remote reset ROM is mounted on the network board built in 4. With this ROM, when the seat video unit 14 is turned on, the seat video unit 14 automatically logs in the file server 17 via the network (LAN) and loads and executes the menu application software. is doing.

The sheet video unit 14 transmits / receives data via the built-in interface board as described above, and displays the data transmission / reception status and menu on the monitor provided in the sheet video unit 14. . The monitor is, for example, a liquid crystal display (L
(CD) A touch sensor is provided on the surface of the screen to provide a touch display that can be directly selected with a finger, or a pointing device such as a track ball or a mouse is installed in a seat and the passenger's desire by operating this device. Select the item. The displayed menu includes, for example, duty-free sales, pay movies, in-flight meals and drinks, questionnaires and seat classes. The seat video unit 14 supplies the information selected in accordance with the displayed operation procedure of the displayed menu to the file server 17 via the LAN as necessary and records the information.

With this configuration, the crewmember control device 12a of the selection operation control device 12 as described above.
Accesses the file server 17 and displays various information on the input display board 10 of the crewmember control device 12a. The menu includes, for example, duty-free product sales-inventory information list, duty-free product sales-sales information list by product, duty-free product sales-sales information list by passenger, pay program-viewing rate information list by program, pay program-viewing rate by passenger , In-flight meal and drink-order information list by menu, in-flight meal and drink-order information list by passenger, list of questionnaires, etc. are displayed to support the service operation of crew members.

Next, a method of operating the seat video unit 14 and the crew member control device 12a will be described below with reference to the menu screens in each case.

The service operation support system needs to recognize the seats used by the passengers, the class of the passengers, and the individual in this operation. For example, when a passenger in a certain seat A orders a duty-free product, it is necessary to record in the file server 17 the correspondence that the order is from the seat A. Therefore, as described above, the sheet video unit 14 has a built-in network board which is an interface board.

This network board is a so-called I
The so-called MAC address is defined by the EEE802 committee and the board manufacturer . This MAC address is written in the ROM on the network board,
It is assigned and set with 16 digits so that it will be the only one in the world. In the service management support system, the seat video unit 1 installed in advance in each seat
Check the MAC address of No. 4.

The crewmember creates a correspondence table of the MAC address and the seat number based on the menu shown in FIG. 2 and records it in the file server 17 via the crewmember control device 12a.

In the cabin shown in FIG. 2, "UPPER" and "LO"
It is divided into two "EWER". The seat settings inside the aircraft are set from 10 letters "0" to "9" and which seats are shown in a row.
Set using up to “H” and 10 characters of “J” and “K” . When the setting for one seat is confirmed, "E
"Enter" key 18 to enter.

Further, if all seat settings are completed and are good, all the data set by pressing the "OK" key 19 are supplied to the file server 17 via the network and recorded. When all settings are completed, click “Ex
Press the "it" key 47 to return from this menu to the main menu.

When the seat video unit 14 is in the power-on state based on the correspondence table set in this way,
The file server 17 can determine which seat the seat is. In addition, the seats will be moved and changed according to the number of passengers depending on the season. Even in such a case, by changing only the setting of the correspondence table, passengers can perform various services according to the menu application software supplied from the file server 17 without burdening the crew. Can receive. In addition, paid services may be provided free of charge depending on the passenger's class. For example, by classifying into first class, business class and economy class, services according to the class will be provided promptly. You can

Various services and orders received by passengers will be described using the screen of the seat video unit 14. Here, four examples will be described in which passengers sell duty-free goods, pay movies, set meals and drinks, and fill out questionnaires.

First, when the item of duty-free goods sale is selected in the seat video unit 14, "Duty" shown in FIG.
The Free Shopping screen is displayed. In this screen, "Sp
“Irits”, “Jewelry” and “Watches” are displayed to indicate that three types of alcohol, jewelry and watches can be selected. These duty-free items are displayed by scroll-up key 2
0u and scroll down key 20d, and when the scroll keys 20u and 20d are pressed, the tax-free item display area 21
It is also possible to scroll up or down the whole of one by one and display it.

The details of the duty-free item are displayed in the duty-free item area 22 in accordance with the display by the scroll keys 20u and 20d. Currently displayed duty-free item display area 21
When one item "Spirits" is selected, the duty-free item displayed in the above-mentioned duty-free item detailed area 22 shifts to the display selection mode and the scroll keys 20u and 20d display the duty-free item, for example, "Bourbon", "Brandy". A "and" Brandy
"B" is displayed, and other liquor items are displayed by scroll key operation.

When "Bourbon" is selected in the duty-free item detailed area 22, the quantity is set corresponding to the selected duty-free item. For this quantity setting, the quantity designation mode is entered and the quantity is displayed in the quantity designation area 23. When specifying the quantity, the desired quantity is the quantity up key 24u and quantity down key 24.
It is performed by operating d. The screen shown in FIG. 3 indicates that the quantity up key 24u has been pressed twice and two "Bourbon" have been set. The "Credit" key 25, which is a selection key, and "Ca" are used to select whether to make this payment with a so-called credit card or cash.
An “sh” key 26 is provided. This payment will be described in detail later.

When a pay movie item is selected in the seat video unit 14, "Pay-Per-" shown in FIG. 4 is selected.
The View screen is displayed. The trailers of the programs held in the preview area 28 in which the preview video is cut off on the screen are displayed one by one. When the "Prev" key 27 is selected, the previous program is selected and displayed. Currently "Prog
"ram A" is displayed, indicating that the fee is $ 3.

When another passenger wants to display another program, when the passenger selects the "Next" key 29, the trailer of the next program is displayed. Also on this "Pay-Per-View" screen, "Credit" key 25, "Cash" key 2
6 is provided. The "Credit" key 25 is selected and the passenger inserts the card into the card payment card reader 16.
If it is read correctly , the selected program is displayed on the entire screen. If the "Cash" key 26 is selected, the crew is confirmed and the program is displayed.

When an order for meals and drinks, which is one of the in-flight services, is performed, the passenger is asked to display the "Meal & Drink Order" screen. In-flight meals include, for example, three types of "Western"
Area 30 labeled "Japanese" and "Chinese",
Items 31 and 32 are changed with the scroll keys 35u and 35d. A menu is displayed in the area 33 according to the change of the scroll keys 35u and 35d.

If the passenger wants to have western food, he selects region 30. The “Meal & Drink Order” screen shown in FIG. 5 shows a state in which the in-flight meal is set to Western and the drink selection mode is entered.

In the area 34, a plurality of drinks are displayed as items. Three types of "Cola", "Beer" and "Wine" are displayed. This area 34 has scroll keys 35
Other drinks can also be displayed by operating u and 35d. The selection from the displayed drinks is made, for example, by pressing one of the areas 34 or simply by using the scroll key to select the drink at the position where the cursor is. When each selection is completed in this manner, the "Order" key 36 is pressed to finish the in-flight meal and drink order.

Finally, a case of taking a questionnaire as comments of passengers will be described with reference to FIG. Request a survey and have this menu screen open. At this time, the "Passengers Comments" screen shown in FIG. 6 is displayed. The questions are displayed in the area 37. In response to the question "Which aircraft do you usually use?", Each airline name is displayed in the area 38. When the cursor is moved to the item to be selected and the selection is completed, the "OK" key 40 is pressed to complete the selection for the question.

A case will be described in which a pay service for which a fee has to be paid is selected from among the above-described item selections. When a duty-free sale and / or a pay movie screening is selected, the operation support system for this service is generally configured not to provide the service until the fee is paid. This is the passenger seat address and card reader 1
Whether or not the service is started is automatically analyzed according to the information supplied from 6. This analysis is performed by the crewmember control device 12a via the file server 17. The crew member control device 12a supplies an enable signal to the seat video unit 14 in which the passenger who paid the fare is provided so that the pay information from the file server 17 and the video signal supplied from the video signal supply rack 11 can be displayed. To control.

When receiving the payment by cash,
Select the "Cash" key 25 to call the flight attendant. Since the flight attendant already knows the service to be provided and the usage fee via the crew control device 12a, the request attendant can be responded to more quickly than the conventional procedure. That is, the flight attendant immediately starts the service by the flight attendant control device 12a based on the information supplied via the card reader 16 and the file server 17 using the flight attendant card when the fare is paid. You can Therefore, it is not necessary for the flight attendant to return to and control the crew control device 12a, and it is possible to shorten the service time and reduce the burden on the crew.

By configuring the system in this way, the input display board 10 of the crewmember control device 12a displays the screen shown in FIG. The screen is "Pay Per View",
The pay program-viewing information by passenger is shown. "Pay Per Vi
In the information on the "ew" screen, "No" indicates the seat number and program number, "Title" indicates the program name, "Price" indicates the viewing charge, and the payment format and whether payment is made in this area. In FIG. 7, “CR” indicates so-called credit card payment, and “$” indicates that cash payment is selected. Furthermore, "Paid" indicates that the fee has already been paid, and "(blank)" indicates that the fee has not been paid. The input / display board 10 has a "Paid" key on the screen. The flight attendant can enter confirmation of payment using the "Paid" key 41 of the crew control device 12a. When this confirmation input is performed, the cursor 42 indicated by the arrow is used to indicate the correspondence with the seat and the selection position.

The pay service is not limited to the above-mentioned duty-free product sales and pay movie (or pay TV) screenings, but also tourist information, hotel information, character information such as stock market information, and graphic information about the destination of arrival. There are also various computer games and the like in which paid information consisting of, etc. and game data from a file server are loaded and enjoyed.

Next, the data management and totalization processing by the crew control device 12a will be described. FIG. 8 shows a screen of the input display board 10 of the crewmember control device 12a. This screen displays the duty-free sales-stock information list ("In
ventory Condition ”). Five pieces of inventory information are displayed for one duty-free item. The inventory status of the five items of inventory information is obtained by searching the data of the file server 17 for the item number (No), the item name (Item), the initial inventory number (Initial), the sales number (Sold), and the inventory number (Remain). Can be easily looked up.

FIG. 9 shows a list of duty-free product sales-sales information by product (“Close Out”). The sales information includes seat number (No), product number (Item #), product name (Item), unit price (Price) and sales amount (Amo).
unt) can be easily displayed and searched at a glance by searching the data in the file server 17. Further, the total sales amount can be displayed in the total column 43 by totaling the sales amounts (Amount). With this display,
Crew members can prepare reports without spending time collecting tax-free items, reducing the burden.

FIG. 10 shows a duty-free product sales-passenger sales information list ("Duty Free Order") screen. Similar to each item shown in FIG. 9, a seat number (No), a product number (Item #), a product name (Item), and a unit price (Pr).
ice), number of purchases (Qty), and sales (Amoun)
t) is displayed. With such display, the crew can know what kind of purchased duty-free goods, how much the duty-free goods will be, and how much the duty-free goods will be purchased.

Further, by operating the "select" key 44 on the "Pay Per View" screen described above, a list of pay program-view information by program shown in FIG. 11 is displayed. This list display shows the program number (No), the program name (Title), the first class viewing charge, the number of viewers (First), the business class viewing charge, and the number of viewers (Bizines).
s), viewing fees for economy class, number of viewers (Ec
It is possible to easily display and to see at a glance, the "onmy" and the profit amount (Total) by searching the data of the file server 17 for each program.

By making such a display, it becomes possible to easily grasp the viewing trends of passengers.

The provision of meals and drinks, which occupy an important position in in-flight services, is a great burden for flight attendants. In order to reduce this burden as much as possible, if the passengers know in advance what to eat and drink to drink at that time, the type and quantity of food to be warmed can be grasped and the work can be carried out efficiently. it can.

In order to actually grasp this, the "Meal and Drink Order" screen is displayed on the display screen of the crew control device 12a. This screen is mainly used for the in-flight meal aggregate data display area (Meal) 45 and the beverage aggregate display area (Bev).
image) 46. Each display area is displayed with an in-flight meal name (Name), an in-flight meal order number (Qty), a drink name (Name), and a drink order number (Qty), respectively. By displaying in this way, it is possible to easily grasp the order quantity corresponding to each food.

Based on this display, by selecting the "Select" key 44, the display for each passenger shown in FIG. 13 can also be performed. This display screen "Meal and Drink Order"
Indicates the seat number (No), in-flight meal name (Meal), and drink name (Beverage). If it can be displayed in this way, the flight attendant will know which kind to carry when distributing in-flight meals on tray carts for each area of the seat It can be carried out. By adopting this supply method, the need to visit passengers for orders is reduced,
It can be very useful for reducing the burden on flight crews, especially flight attendants. In addition, the "Select" key 44
By selecting, it is possible to return to the screen shown in FIG.

Finally, FIG. 14 shows "Passengers Comment".
Show the screen. This screen asks "Which aircraft do you usually use?" (Which airline do you usual)
y take?) ”, each airline name is displayed as three selection items, and the aggregated result is shown. Further, six questions can be selected by the lower selection switches 54 to 59. Also when the number of another question is selected, the question corresponding to the selected number is displayed and the aggregation result is displayed.

The above-mentioned display screen (FIGS. 7 to 10 and 12)
And FIG. 13), a plurality of scroll keys 48 to
Each key of 53 is displayed. A plurality of scroll keys 48 to 50 scroll up each item. The plurality of scroll keys 51 to 53 scroll down each item.

The key 48 has a function of making a jump display at the head position of the seat display assigned to the seat. The key 53 has a function of making a jump display at the rearmost position of the seat display assigned to the seat. The keys 50 and 51 are keys showing the function of scrolling up and down one line each. Further, the keys 49 and 52 are the keys 5 described above.
The keys that scroll faster than 0 and 51 are shown. By making good use of these keys,
The displayed data can be easily searched.

The crew member who is the user of this system, if these aggregation processes can be completed, "Exit"
The key 47 is selected to end these displays and return to the menu screen. The "Exit" key 47 has exactly the same function when it is displayed on another screen. Also,
The “Print” key 60 corresponds to a switch for starting printing the information displayed on the screen as it is. With this printing function, it can be used as a summary table or as a material for distribution.

The present invention is not limited to the above-mentioned embodiments, but can be applied to vehicles such as trains and ships. Also, by installing not only each seat of the aircraft but also the interactive device as described above,
Even if it is used for each room of a hotel or each bed of a hospital, it is possible to provide efficient services by supporting service management. Further, the present invention is not limited to the case where the touch panel is attached to the display, and the effect can be exhibited even by using the pointing device device.

[0065]

As is apparent from the above description, according to the service operation support system of the present invention, the display section of the service information supplied to the recipient of the service, and the displayed service information are selected. A plurality of information display / selection terminal devices having a selection operation unit for identifying and an identifier for identifying each terminal, input means for inputting mode selection information, and identifying the identifiers of the information display / selection terminal devices. A control device having a data processing means for processing and managing data from each terminal device, data from the input means and data stored in advance, and display means for displaying output data from the data processing means; By having a control device and a shared data storage device that stores service information and software to be supplied to the information display selection terminal device, operability is improved. While, the supply control processing can also be automated, to reduce the number of times around patrolling when providing services it is possible to reduce the burden on the service provider.

The service operation support system supplies the product data as the service information from the shared data storage device to the information display selection terminal means, and
The information display / selection terminal device is provided with a charge payment card reading device for displaying the status on the control device side and paying the charge for the product to be purchased by selecting the information display / selection terminal means. In the control means, the service information selected on the information display selection terminal means side is subjected to data processing for each item and aggregated and displayed, and the information obtained by identifying the identifier of each information display selection terminal device by the control device is displayed. Based on the information display selection terminal device, the classification operation is performed according to the arrangement position and the data is stored in the data storage means, so that the order contents from the passengers on the service receiving side are recorded in the file server. It is possible to grasp and know in real time at a glance, and it is possible to easily obtain sales figures and service utilization rates. Examination of this result also enables effective use of the service.

Even if the configuration is changed, since it is realized by software, it can be easily changed without mechanical change, and application software can be added. By controlling the switch with the graphic user interface, it is possible to cope with the increase or decrease of the equipment to be controlled, and it is possible to minimize the space required in a small aircraft.

A changeover control switch is provided which is provided with a video signal supply source for supplying a video signal, and the supply of the video signal from the video signal supply source is controlled, and the reception of the video signal and the service controlled by the changeover control switch. A display unit for displaying service information supplied to the person, a selection operation unit for selecting the displayed service information, an identifier for identifying each terminal, and selection of the plurality of information display selection terminal means. An information display selection terminal device having a fee payment card reading device for paying a fee for a product to be purchased by operation, an input means for inputting mode selection information, the identifier of the information display selection terminal device And a data processing means for processing and managing data from each terminal device, data from the input means, and data stored in advance. And a shared data storage device for storing service information and software to be supplied to the control device and the information display selection terminal device, and a control device having display means for displaying output data from the data processing means. By doing so, it is possible to display shared data on each display unit, perform integrated and rapid processing of individual data while recognizing the selected information and identifier, and further simplify operation of multiple VTRs. Thus, a system with high operability can be provided, and, for example, the supply control process according to the charging condition can be automated, and the operation can be simplified, the service can be improved, and the labor can be saved.

[Brief description of drawings]

FIG. 1 is a diagram showing a block circuit configuration in an embodiment of a service operation support system of the present invention.

2 is a diagram illustrating a correspondence relationship between a MAC address written in a ROM mounted on an Ethernet-standard interface board and a seat number on an operation setting screen on the monitor screen of the crewmember control device illustrated in FIG. 1;

[Fig. 3] "Duty Fre" displayed when the item of duty-free sale is selected in the seat video unit shown in Fig. 1.
FIG. 6 is a screen for “e-Shopping” and explaining the operation procedure thereof.

[FIG. 4] When the pay movie item is selected in the sheet video unit shown in FIG. 1, “Pay-Per-Vi” displayed.
It is a "ew" screen, and is a figure explaining the operation procedure.

FIG. 5 shows “Meal & Drink” displayed when meals and drinks are selected in the seat video unit shown in FIG.
It is a "Order" screen and is a figure explaining the operation procedure.

[FIG. 6] When a questionnaire is taken using the seat video unit shown in FIG. 1, the displayed “Passengers Comment
It is a "s" screen and is a figure explaining the operation procedure.

FIG. 7 is a “Pay Per View” screen displayed on the input display board of the crew control device, and is a view showing viewing information by pay program-passenger.

FIG. 8 is an “Inventory Condition” screen displayed on the input display board of the crew control device, which is a duty-free item for sale-
It is a figure showing inventory information.

FIG. 9 is a “Close Out” screen displayed on the input display board of the crew control device, showing duty-free product sales-sales information by product.

FIG. 10 is a “Duty Free Order” screen displayed on the input display board of the crew control device, and is a diagram showing a list of sales information by duty-free product sales and passengers.

FIG. 11 is a “Pay Per View” screen displayed on the input display board of the crewmember control device, and is a diagram showing a pay program-viewing information list by program.

FIG. 12 is a “Meal and Drink Order” screen displayed on the input display board of the crew control device, and is a diagram showing the total amount of in-flight meal and drink for each individual.

FIG. 13 is a “Meal and Drink Order” screen displayed on the input display board of the crew control device, and is a diagram showing meals and drinks ordered for each passenger.

FIG. 14 is a “Passengers Comment” screen displayed on the input display board of the crewmember control device, and is a diagram showing an example of a result of a questionnaire taken for each passenger.

[Explanation of symbols]

10 ... Input display board 11 ・ ・ ・ ・ ・ ・ Video signal supply unit 11a ... VTR rack 11b ..... modulator 12 ・ ・ ・ ・ ・ ・ Selection control device 12a ... Control device for crew members 12b ... VTR controller 13 --- Tuner section 14 --- Seat video unit 15 --- Projector 16 ・ ・ ・ ・ ・ ・ Card reader 17 ・ ・ ・ ・ ・ ・ File server

─────────────────────────────────────────────────── ─── Continuation of front page (72) Yosuke Seki Yosuke Seki 6-735 Kita-Shinagawa, Shinagawa-ku, Tokyo Within Sony Corporation (56) Reference JP-A-1-301431 (JP, A) JP-A 61-139598 (JP, A) JP 62-168794 (JP, A) (58) Fields investigated (Int.Cl. ⁷ , DB name) G07F 17/00 G06F 17/60

Claims (3)

(57) [Claims] 1. A plurality of pieces of information having a display section of service information supplied to a recipient of the service, a selection operation section for selecting the displayed service information, and an identifier for identifying each terminal. Display selection terminal device, input means for inputting mode selection information, identification of the identifier of the information display selection terminal device, processing of data from each terminal device, data from the input means and pre-stored data, and Control device having data processing means for managing and display means for displaying output data from the data processing means, and shared data storage device for accumulating service information and software supplied to the control device and the information display selection terminal device And a local area network between the plurality of information display selection terminal devices, the control device, and the shared data storage device. Is connected through, the information display selection terminal, to the service selected by the selection operation unit, e Bei the payment means for sending billing information to the control device together with the identifier of the terminal, the payment means Is a card reader, and the above selection operation unit is a payment selection mode with cash or credit.
In the case of credit , the credit card of the service recipient
Credit card from the service provider in the case of cash.
An operation support system for services that is characterized by what is done in the office . 2. A local area for a shared data storage device for accumulating service information, a control device having a data processing means for processing and managing data, and a display means for displaying output data from the data processing means. A terminal device that is connected through a network, receives the service information, selects a desired service from the service information, and transmits the service to the control device, the display device displaying the service information, and the service information. Selection operation means for selecting a service to be received from the storage means, storage means for storing an identifier for each terminal defined by the network, and payment for the service selected by the selection operation means together with the identifier of the terminal information yeah Bei and payment means to be sent to the control means, in the above payment means the card reader Ri, the payment selection in the selection operation means is cash or credit
In the case of credit, it has a mode
Credit card from the service provider in the case of cash.
A terminal device for information display selection, which is characterized in that it is performed by a terminal. 3. A local area for a shared data storage device for accumulating service information, a control device having a data processing means for processing and managing data, and a display means for displaying output data from the data processing means. A service operation support method for a terminal device connected via a network, receiving the service information, selecting a desired service from the service information, and transmitting the selected service to the control device, the method including a step of displaying the service information. A selection operation step for selecting a service desired to be received from the displayed service information, and a fee payment step for transmitting to the control device payment information corresponding to the service desired to be received together with an identifier for each terminal defined by the network viewing including the door, the selection operation payment election in cash or credit card
In the case of credit , the credit card of the service receiving side
Credit card from the service provider in the case of cash.
A method for supporting the service operation of an information display selection terminal device, which is characterized by being performed by a terminal.