JP3664514B2 - Support system for power receiving equipment inspection work - Google Patents

Description

[0001]
[Industrial application fields]
The present invention relates to a substation (transmission side) at the time of distribution line stoppage / transmission work that occurs for the inspection work of the power receiving equipment installed in each building contracted to receive power supply. The present invention relates to a support system for eliminating the complexity of a contact confirmation operation using a telephone set with a building (power receiving side).
[0002]
[Prior art]
In recent years, building intelligentization has been promoted in response to advanced information and the like, and the scale has also increased. As the building becomes larger, the amount of power used increases, and continuous power reception in an uninterruptible state is desired.
[0003]
In response to such needs, TEPCO has a spot network power reception system (hereinafter referred to as “SNW power reception”) as a standard supply system that is reliable and easy to maintain for buildings with contracted power of 500 kw or more in the central area. System ").
[0004]
FIG. 7 shows a schematic configuration of distribution of substations and buildings adopting the SNW power receiving method and a schematic configuration when performing inspection work on the power receiving equipment. In this SNW power reception method, a plurality of distribution lines 4a, 4b, and 4c (three in FIG. 7) for supplying power from the power supply facility 3 of the substation 2 are prepared, and the contracted buildings 6a and 6b receive power. The facilities 8a, 8b and the distribution lines 4a, 4b, 4c are connected in parallel, and a plurality of distribution lines are constructed between the buildings 6a, 6b. Even if a failure occurs on one of the distribution lines and the power cannot be transmitted by connecting in parallel, power can be continuously transmitted from the other distribution lines. By adopting this method, it is possible to provide a highly reliable power receiving method capable of continuing the uninterruptible state. Moreover, the inspection work of the power receiving equipment connected to any one of the distribution lines 4a, 4b, and 4c can be performed in the respective buildings 6a and 6b in an uninterrupted state.
[0005]
FIG. 8 is a flowchart showing a simple procedure when performing a check operation of the power receiving facility. Hereinafter, the procedure of this inspection work will be described with reference to FIG. At the time of the inspection work, the operator M in the sales office 10 and the operators in the buildings 6a and 6b are in a state in which telephone communication can be sequentially made. In addition, the operator arrange | positioned in each building 6a, 6b of a contract party shall be a consumer.
[0006]
First, preparation for carrying out the inspection work is performed (step 101). Prepare in advance a procedure manual for the inspection work, set the person in charge of the inspection work, etc. based on the distribution line to be inspected, the contractor receiving power from the distribution line, the time schedule for stopping and starting power transmission, etc.
[0007]
Before stopping power transmission, all customers are contacted before stopping (steps 102 and 103). In other words, each customer is called in turn and directly talked to confirm contact. After obtaining confirmation from all customers, power transmission to the distribution line to be inspected is stopped (step 104). Thereafter, in order to notify that the transmission has stopped and to confirm whether the power transmission has been stopped reliably, as in the case of the communication before the stop, the telephones are sequentially called to all the customers and the communication after the stop is made (steps 105 and 106). .
[0008]
After actually carrying out the inspection work (step 107), prior to the start of power transmission, prior confirmation is made by calling all the customers before the power transmission (steps 108 and 109). After obtaining confirmation from all consumers, power transmission to the checked distribution line is started (step 110). After that, to notify that the power transmission has been started and to confirm whether the power transmission is ensured, all the customers are called and contacted after power transmission (steps 111 and 112).
[0009]
The power receiving equipment is inspected according to the above procedure. In this way, the inspection is performed while confirming the safety of each building 6a, 6b by telephone communication. The inspection work is performed in the same procedure for the other distribution lines 4b and 4c.
[0010]
[Problems to be solved by the invention]
However, in order to carry out the inspection work in the past, the operator M has to deal with all the customers in each building by telephone, which is troublesome. In the above-described procedure, all customers must be contacted by telephone twice before and after the stop of power transmission before the start of the actual inspection work and twice before and after the start of power transmission after the end of the inspection work. Although it is a simple contact work, to ensure safety, confirmation work by telephone contact must be repeated for the number of buildings connected to the distribution line, and telephone contact must be taken in order. A large amount of time is required for the telephone contact work accompanying the inspection. In addition, there is a problem that the line usage fee becomes enormous. As the number of distribution lines used for power transmission and the number of consumers increase, the load caused by telephone contact during the inspection work will be accumulated.
[0011]
The present invention has been made to solve the above problems, and its purpose is to eliminate the complications associated with telephone contact with each building during inspection work by using a voice recognition device. An object of the present invention is to provide an SNW power receiving equipment inspection work support system for simply performing work.
[0012]
[Means for Solving the Problems]
  In order to achieve the above object, the power receiving equipment inspection work support system according to the present invention is contracted with voice data storage means for storing instructions for performing power receiving equipment inspection work as voice data. Contractor information storage means for storing the telephone number of each building, and the sound from the telephone set provided at each contractor and the recognized sound or voice data corresponding to the procedure of the inspection work to the contractor's telephone sendTherefore, when inspecting the power receiving equipment of each building connected to the same distribution line, respond to the contractor.Sound recognition response means, and status display means for displaying the status of each building at the time of telephone contact work,The voice data storage means stores a plurality of types of voice data having the same meaning..
[0014]
The voice data storage means stores voice data with simplified contents.
[0015]
  A power receiving facility inspection work support system according to another invention includes voice data storage means for storing instructions for performing power receiving facility inspection work as voice data, and a contract for storing telephone numbers of one or more contracted buildings. Connects to the same distribution line by recognizing the sound from the destination information storage means and the phone provided at each contractor and sending the recognized sound or voice data according to the procedure of the inspection work to the contractor's phone Sound recognition response means for responding to the contractor when performing the inspection work of the power receiving equipment of each building, and status display means for displaying the status of each building at the time of telephone contact work,The sound recognition response means determines whether or not the sound from the telephone is noiseIs a thing.
[0016]
In addition, the sound recognition response means sets a time zone for noise discrimination for each building.
[0019]
  A power receiving facility inspection work support system according to another invention includes voice data storage means for storing instructions for performing power receiving facility inspection work as voice data, and a contract for storing telephone numbers of one or more contracted buildings. Connects to the same distribution line by recognizing the sound from the destination information storage means and the phone provided at each contractor and sending the recognized sound or voice data according to the procedure of the inspection work to the contractor's phone The sound recognition response means for responding to the contractor when inspecting the power receiving equipment of each building, the status display means for displaying the status of each building during telephone contact work, and the sound from the telephone Recording means for recording, and sound output means for outputting the sound received by the sound recognition response means,The recording recognition response means reproduces only the response part from the contractor among the voices recorded by the recording means.Is a thing.
[0020]
  A power receiving facility inspection work support system according to another invention includes voice data storage means for storing instructions for performing power receiving facility inspection work as voice data, and a contract for storing telephone numbers of one or more contracted buildings. Connects to the same distribution line by recognizing the sound from the destination information storage means and the phone provided at each contractor and sending the recognized sound or voice data according to the procedure of the inspection work to the contractor's phone The sound recognition response means for responding to the contractor when inspecting the power receiving equipment of each building, the status display means for displaying the status of each building during telephone contact work, and the sound from the telephone Recording means for recording, and sound output means for outputting the sound received by the sound recognition response means,The sound recognition response means reproduces a longer sound including a response portion from a contractor every time the sound recorded by the recording means is repeatedly heard.Is a thing.
[0021]
  A power receiving facility inspection work support system according to another invention includes voice data storage means for storing instructions for performing power receiving facility inspection work as voice data, and a contract for storing telephone numbers of one or more contracted buildings. Connects to the same distribution line by recognizing the sound from the destination information storage means and the phone provided at each contractor and sending the recognized sound or voice data according to the procedure of the inspection work to the contractor's phone Sound recognition response means for responding to the contractor when performing the inspection work of the power receiving equipment of each building, and status display means for displaying the status of each building at the time of telephone contact work,The sound recognition response means changes the display state of the state display means according to the situation of the telephone contact work.Is a thing.
[0022]
  A power receiving facility inspection work support system according to another invention includes voice data storage means for storing instructions for performing power receiving facility inspection work as voice data, and a contract for storing telephone numbers of one or more contracted buildings. Connects to the same distribution line by recognizing the sound from the destination information storage means and the phone provided at each contractor and sending the recognized sound or voice data according to the procedure of the inspection work to the contractor's phone Sound recognition response means for responding to the contractor when performing the inspection work of the power receiving equipment of each building, and status display means for displaying the status of each building at the time of telephone contact work,The sound recognition response means includes a timer that measures the time from when an instruction is given by a voice message to when there is a response, and automatically disconnects the telephone line when there is no response from the contractor within a predetermined time. Call backIs a thing.
[0023]
[Action]
In the support system according to the present invention having the above-described configuration, the sound recognition response means calls the contractor during the inspection work of the power receiving equipment, gives instructions to the customer, and also plays the customer's voice. By recognizing, it is possible to perform a contact confirmation work at the time of inspection work.
[0024]
By preparing a plurality of types of audio data having the same meaning, it is possible to reliably give instructions to consumers. If you do not understand the meaning of the voice message, you can send a more detailed voice message, or when you contact the same customer for the second time or after understanding the meaning of the voice message, you can send a simplified voice message. it can.
[0025]
The sound recognition response means has a function of determining whether or not the sound from the telephone is noise. That is, since it is possible to assume in advance the time zone that is required until a consumer responds after giving an instruction by a voice message or the time zone in which noise will occur, the sound other than that time zone is noise or voice Can be determined.
[0026]
In another invention, since the sound output means is provided, the operator can confirm the content of the conversation with the customer.
[0027]
Moreover, since the recording means is provided, the sound from the telephone can be recorded. By reproducing the recorded sound, the operator can confirm the content of the conversation with the customer later. The sound recognition response means can control only the response part by the customer when reproducing the recorded sound, or the longer part sound when repeatedly listening, or the part to be reproduced.
[0028]
In addition, since the sound recognition response means in another invention changes the display of the status display means according to the current situation such as the progress status of the telephone contact work and the identification of the consumer in conversation, the operator You can check the current situation at a glance.
[0029]
In addition, the sound recognition response means in another invention is useless because the telephone line is once disconnected and the call is made again when the expected response from the customer has not elapsed for a predetermined time. There is no line usage fee.
[0030]
【Example】
Hereinafter, preferred embodiments of the present invention will be described with reference to the drawings.
[0031]
FIG. 1 is an overall configuration diagram showing an embodiment of a support system for SNW power receiving equipment inspection work according to the present invention. The support system 12 in the present embodiment is disposed at the sales office 10 and responds to customers in the buildings 6a and 6b via telephones. As is clear from FIG. 1, no device for using this support system is required on the side of each building 6a, 6b, and it is the same as in the prior art.
[0032]
FIG. 2 is a block configuration diagram illustrating a support system when performing a check operation of the power receiving facility in the present embodiment. The voice recognition response unit 16 of the support system 12 is connected to the telephone network via the PBX 14. The voice recognition response unit 16 is sound recognition response means for recognizing sound from the telephone set provided at each contractor and sending the recognized sound or voice data corresponding to the procedure of the inspection work to the telephone of the contractor. Although details will be described later, various controls of the support system 12 are performed. In addition, a voice database (DB) 20 as voice data storage means for storing instructions for performing inspection work on the power receiving equipment as voice data, and contract destination information storage for storing information on contract destinations such as telephone numbers of contracted buildings. Contractor information database (DB) 22 as means, terminal device 24 as state display means for displaying the state of each building at the time of telephone contact work, consumers including voices from telephones of each building and voice recognition responses It has a recorder 26 as a recording means for recording a conversation with the unit 16 or the operator, and a speaker 28 as a sound output means for outputting a sound such as the contents of the conversation. Furthermore, the telephone 18 is connected so that it can talk directly with the customer of the contract partner. The support system 12 in this embodiment is realized by a configuration in which a general computer is equipped with a means for recognizing voice and a means for outputting voice. The voice recognition response unit 16 that forms the core of the support system 12 includes: The voice recognition unit, the voice output unit, the CPU of the computer, and an application executed by the CPU. In addition, although there are a screen to be displayed on the terminal device 24, a storage device for storing information such as a distribution line system diagram, and a configuration for operating as a computer, it is an auxiliary configuration and is not particularly shown in FIG.
[0033]
3 and 4 show the types of voice messages (messages to be streamed) stored in the speech DB 20 and the recognition target vocabulary of the words that will be answered when the voice messages are circulated in the inspection operation. It is the figure shown in order of a voice message, and is a voice message used at the time of the communication before power transmission stop. Since the inspection work of the power receiving equipment is carried out in almost determined procedures, such voice messages can be stored in a database. In addition, if you create a voice message that will be answered with words that are answered as “high”, “no”, “wari”, etc., the voice recognition function needs to be made so sophisticated There is no.
[0034]
Characteristic items in the present embodiment having the above-described configuration will be described below by dividing into contact confirmation processing at the time of inspection work, output of voice messages, voice recognition, confirmation of conversation contents, and screen display.
[0035]
Contact confirmation processing
First, the contact confirmation process at the time of the inspection work by the operation of the support system in the present embodiment will be described. The procedure of the entire inspection work in the present embodiment is almost the same as the conventional procedure shown in FIG.
[0036]
What is characteristic in this embodiment is that it is supported by having a voice recognition response function to respond by telephone contact such as safety confirmation and operation confirmation at the time of inspection work that the operator has conventionally performed with each customer. It is to have the system 12 perform it automatically. In other words, the communication methods before and after the stop of power transmission (steps 102 and 105) and the communication before and after the start of power transmission (steps 108 and 111), which are conventionally performed by telephone communication, are different from the conventional methods. In the present embodiment, by causing the support system 12 to perform such processing, it is possible to reduce the load of telephone communication during the inspection work.
[0037]
FIG. 5 is a flowchart showing detailed processing of communication before power transmission stop in step 102. Hereinafter, the procedure of communication before stop in the present embodiment will be described with reference to FIGS.
[0038]
As described above, the support system 12 performs conversations with ordinary consumers. The support system 12 calls one of the consumers and sends one of the voice messages in FIGS. 3 and 4 according to the flow in FIG. The telephone number of the customer can be obtained from the contract information DB22. In addition, the order to be applied, the distribution line to be inspected, the scheduled power transmission stop time, etc. are set in advance by the setup process (step 101) shown in FIG. The numbers given to the processes shown in FIG. 5 correspond to “Flow No.” in FIGS.
[0039]
First, a voice message (1) of flow 1 “Please check whether you are currently in parallel operation without disconnecting the phone” is sent to the customer. After that, in the flow 2, “When confirmation is finished,” “Owari” is input by voice. In response to the voice message “”, the customer responds with “Owari”. At this time, on the support system 12 side, the vocabulary recognized as a response is “old” as shown in FIG. Two types of voice messages (1) and (2) are prepared for the flow 1, which will be described later.
[0040]
Next, answer the voice message “1” in flow 4 “Are you currently in parallel operation?“ High ”or“ No ”. , The customer responds with “high” or “no”. This response branches to flow 6 or 11. In the subsequent processing, the voice messages of FIGS. 3 and 4 corresponding to the respective processes are flowed according to the processing procedure of FIG. 5, and the customer responds to the voice messages to make a contact before stoppage.
[0041]
Since the time setting such as the voice message of the flow 11 is set in advance in the setup process (step 101) in FIG. 8, the voice recognition response unit 16 is set to the voice message prepared in the voice DB 20. The time is incorporated as audio data and transmitted. Further, in this embodiment, as shown in the flow 14, a voice message is prepared in consideration of the case where the customer wants to talk directly with the operator.
[0042]
In this way, each customer is contacted before power transmission is stopped in step 102. At this time, the operator at the sales office does not need to call the customer one by one, and usually, It's very easy because I don't speak directly. And if the customer wants to talk directly with the operator, he can also talk. When urgent is required, it is possible to directly contact the operator at any time during a conversation by uttering the predetermined word “Tatsugi”. At that time, the operator can talk directly with the customer using the telephone 18. In addition, if a plurality of telephone lines are provided in the present embodiment, the same contact confirmation work can be simultaneously performed on a plurality of consumers in parallel. Therefore, this work time can be greatly shortened.
[0043]
The above process is performed for all customers to obtain communication before power transmission is stopped. Similarly to the communication before power transmission stop described above, a voice message corresponding to each communication confirmation item is prepared after power transmission is stopped (step 105), before power transmission is started (step 108) and after power transmission is started (step 111). By doing so, the support system 12 in the present embodiment can make contact confirmation. Therefore, the description of the communication process other than the communication before power transmission stop is omitted.
[0044]
Voice message output
As described above, in this embodiment, the voice recognition response unit 16 sends a voice message corresponding to the progress to each consumer. As shown in FIGS. Some voice messages are available. As described above, this embodiment is characterized in that the voice DB 20 has a plurality of types of voice data having the same meaning. That is, assuming that the consumer does not understand the meaning of the voice message circulated in a certain flow, a more detailed voice message having the same meaning content is prepared. For example, in the flow 1 in the process described above, the voice message (1) is output. However, if the customer says “again”, he / she can understand the instruction of the flow 1 again by the voice message (1). When there is no such message, a more detailed voice message (2) “Please make sure that all of the 1st line, 2nd line and 3rd line are ...” is sent. Thereby, the consumer can grasp | ascertain the meaning of a message reliably and can respond correctly.
[0045]
Also, as in the flow 8 shown in FIG. 3, three kinds of messages are provided, and the voice message (2) is used at first, and the voice message (3) is sent when the customer does not understand. You can also And if the inspection work for different distribution lines is continued on the same day, the consumer should already understand the meaning of the voice message, so the voice message ▲ 1 with simplified contents in the second and subsequent inspection work. Can be operated to use ▼. Settings such as which voice message is to be sent first to which customer can be arbitrarily set at the time of setup.
[0046]
In this way, by preparing different voice messages even if they have the same meaning, it is possible to ensure that the customer understands the contents of the instructions and is redundant for consumers who are proficient in inspection work. The troublesome voice message can be eliminated. Further, by using a simplified voice message, it is possible to shorten the time required for contact confirmation in the inspection work, and to reduce the line usage fee.
[0047]
voice recognition
Next, the speech recognition process in the speech recognition response unit 16 will be described.
[0048]
As described above, in the present embodiment, the voice recognition response unit 16 is provided so that the operator can recognize and check the voice of the customer without calling the customer and responding directly. It is characterized by being able to confirm contact during work. However, the sound received by the voice recognition response unit 16 from the telephone is not necessarily the voice from the customer. In particular, in the inspection work, an open / close noise (noise) is generated due to switch switching work or the like. It is necessary to make the voice recognition response unit 16 discriminate between this noise and the voice emitted by the customer. One feature of the voice recognition response unit 16 in the present embodiment is that it has a function of discriminating between voice and noise. The discrimination process from the noise in this embodiment is performed as follows.
[0049]
The switch is switched by the customer by voice message instructions. For example, “Please do the operation to open the primary disconnector without disconnecting the phone. Please input with voice. In response to the voice message, the customer receives an instruction over the phone, moves to the place where the switch is located, switches, then returns to the telephone door and says "Wari". That is, the switch is actually switched after the customer has received an instruction by telephone and moved to the place where the switch is located. Since the distance between the telephone and the switch can be known in advance, the travel time to that distance can be roughly specified. Therefore, the voice recognition response unit 16 determines that the sound recognized in the time zone when the switch is to be switched is not a voice emitted by the consumer but an opening / closing sound, and ignores the sound. Thereby, it can prevent from malfunctioning by noise.
[0050]
In addition, the consumer issues “wari” after moving to the place where the switch is located after receiving an instruction by telephone and then returning to the telephone door. Therefore, the voice recognition response unit 16 performs voice recognition only on the voice recognized in the time zone that would be issued as “warming”, and ignores the sounds in other time zones. Thereby, it can prevent from malfunctioning by noise. Note that a switch switching sound sample may be stored in advance in the speech DB 20 as noise information, and it may be determined whether or not the noise is likely to be generated by performing pattern matching during speech recognition. Or, conversely, if the customer's voice is stored in the voice DB 20 in advance as voice data at the time of setup, whether the noise is obtained by performing pattern matching between the sound received from the telephone and the sample of the customer's voice. The discrimination can be easily performed.
[0051]
It should be noted that the above-described time zone can be discriminated with a function that can be discriminated by learning without being set in advance.
[0052]
Check the content of the conversation
As described above, in this embodiment, the support system 12 is provided, so that the operator can confirm the contact at the time of the inspection work without calling the customer and talking directly. It is characterized by. However, depending on the content of the conversation, the operator himself / herself may want to confirm particularly important responses. Therefore, in this embodiment, the recorder 26 is provided so that the sound from the telephone can be recorded and the contents of the conversation can be recorded, so that the contents of the response can be confirmed by reproducing the recorded contents of the conversation. Can do. The speaker 28 can output the conversation between the voice recognition response unit 16 and the customer currently being performed as well as during reproduction.
[0053]
In addition, the present embodiment is characterized in that only a very important voice portion of the customer response can be reproduced. A magnetic disk device that digitizes and records voice is used as the recorder 26 in this embodiment so that only an arbitrary part of a series of conversations can be extracted. Then, for example, when an operator wants to directly confirm an important conversation such as the flow 11 of FIG. 3 afterward, only the response part by the consumer at that part is extracted and output. In other words, only “High” and “No” of the response of the customer are output at the first reproduction. When the operator cannot hear, the same part is repeatedly reproduced again, and if it is the case of the flow 11 for a longer time, the answer is repeated from “Please answer yes or no”. In the present embodiment, it is possible to set a longer range to repeat in this way. The length of rewind playback is merely a design matter and can be set arbitrarily.
[0054]
Note that the content of the conversation recorded in the recorder 26 may be all as described above, or may be a recording of only the minimum necessary conversation in consideration of the recording capacity of the recorder 26.
[0055]
Screen display
The confirmation of the stop / start of power transmission at the time of inspection of the power receiving facility is performed for a plurality of consumers according to the procedure as shown in FIG. In this embodiment, since the support system 12 is provided, the operator does not need to call each customer. However, it is necessary to monitor the current progress. Therefore, the voice recognition response unit 16 in the present embodiment is characterized in that the display color on the terminal device 24 is changed according to the situation of the telephone contact work.
[0056]
FIG. 6 is a diagram showing an example of a display screen of the terminal device 24 at the time of inspection work. Distribution lines, buildings, required time for inspection work, and buildings connected to distribution lines are set in advance at the time of setup, and the display screen is automatically set according to the setting contents based on various databases of the support system 12 Created. The voice recognition response unit 16 in the present embodiment automatically changes the color of a predetermined area of the screen display according to the progress status to notify the operator of the current status. For example, the operator is informed by displaying the contact confirmation and the name of the customer name taken in green. Further, when the operator has a direct conversation with one of the consumers, the color of the customer name is notified by the fact that a call has been received from another consumer. Thus, the operator can be informed of the current situation by changing the color and displaying the screen.
[0057]
The method of changing the display state in order to notify this situation can be notified by characters, symbols, etc., regardless of the color change.
[0058]
Other
As described above, the voice recognition response unit 16 according to the present embodiment is characterized in that each customer is sequentially called to confirm contact. However, if there is no response within a predetermined time for a voice message instruction for some reason, such as when the customer takes time to switch the switch, there is no need to confirm contact if waiting for an unlimited response from the customer It takes a long time and the line usage fee is also useless. Therefore, the voice recognition response unit 16 in the present embodiment has a timer that measures the time from when an instruction is given by a voice message to when there is a response, and when there is no response from the customer via the telephone for a predetermined time. Forcibly disconnect the telephone line and perform the following processing. And, the customer who forcibly disconnected the telephone line was called again. As a result, it is possible to reduce the extra waiting time required for contact confirmation as much as possible, and to reduce unnecessary line usage fees.
[0059]
In addition, although the said Example demonstrated the inspection operation | work of the power receiving equipment which employ | adopted the SNW power receiving system which TEPCO promotes, of course, it is not necessarily restricted to this.
[0060]
Further, in this embodiment, the telephone line to be used is provided with means for recognizing the voice of the consumer so that it can be used also on the dial line. However, if all the consumers use the push phone line, the voice is recognized. The above-mentioned contact confirmation work can be performed without using the means to do.
[0061]
【The invention's effect】
  BookAccording to the invention, the contact confirmation work for each customer at the time of the inspection work is performed by the sound recognition response means that recognizes the voice from the telephone and sends the voice message. It becomes possible to save the trouble of performing the check, and the person in charge who confirms the contact becomes very easy.In particular, by preparing multiple types of voice messages with the same content and using voice messages according to the usage situation such as understanding level of message contents, it is possible to make consumers surely understand the contents of voice messages Become.
[0063]
  AlsoFor example, in the inspection work of the second and subsequent distribution lines on the same day, since the contents of the voice message should be understood at the time of the first distribution line inspection work, the simplified voice message can be used in this case. It is possible to reduce the line usage fee. In addition, it is possible to eliminate the trouble of listening to a redundant voice message that has already been understood by a customer who listens to the voice message. Furthermore, it is possible to reduce the time required for confirmation of communication in the inspection work.
[0064]
  AlsoSince the time zone during which noise or customer's voice is received is set, it is possible to easily determine whether or not the sound from the telephone is noise. Thereby, it is possible to prevent malfunction of the sound recognition response means.
[0067]
  In addition, since the recording means and the voice output means are provided, the contents of the conversation with the customer can be recorded, and not only the recorded conversation contents but also the voice of the consumer who is actually talking with the sound recognition response means. Listen in real time.In particularDemandBy reproducing only the response of the key house, it is possible to quickly confirm the response.
[0068]
  AlsoDemandWhen the response of the key house cannot be confirmed at the time of reproduction, the longer conversation including the response of the customer is reproduced at the next reproduction, so that the content of the conversation can be grasped more reliably.
[0069]
  AlsoSince the display state of the input / output means is changed in accordance with the situation of the telephone contact work, it is possible to easily inform the operator of the current progress situation.
[0070]
  AlsoWhen there is no response from the customer, the telephone line was automatically disconnected once and the customer was called again to reduce the waiting time required for confirmation of contact as much as possible. Is possible. In addition, useless line usage fees can be reduced.
[Brief description of the drawings]
FIG. 1 is an overall configuration diagram showing an embodiment of a support system for SNW power receiving equipment inspection work according to the present invention.
FIG. 2 is a block configuration diagram illustrating a support system when performing an inspection work on a power receiving facility in the present embodiment.
FIG. 3 is a diagram showing the types of voice messages used in the present embodiment and the recognition target vocabulary of responses when the voice messages are played in the order in which the voice messages are used.
FIG. 4 is a diagram showing the types of voice messages used in the present embodiment and the recognition target vocabulary of responses when the voice messages are played in the order in which the voice messages are used.
FIG. 5 is a flowchart showing detailed processing of communication before power transmission stop in the present embodiment.
FIG. 6 is a diagram showing an example of a display screen of the terminal device at the time of inspection work in the present embodiment.
FIG. 7 is a diagram showing a schematic configuration of distribution of substations and buildings adopting the SNW power receiving method and a conventional schematic configuration when performing inspection work on the power receiving equipment.
FIG. 8 is a flowchart showing a simple procedure for performing a power receiving facility inspection operation.
[Explanation of symbols]
2 Substation, 4a, 4b, 4c Distribution line, 6a, 6b Building, 8a, 8b Power receiving equipment, 10 sales office, 12 Support system, 14 PBX, 16 Voice recognition response unit, 18 Telephone, 20 Voice database (DB), 22 Contractor information database (DB), 24 terminal device, 26 recorder, 28 speaker.

Claims (8)

Voice data storage means for storing instructions for performing inspection work of the power receiving equipment as voice data;
Contract information storage means for storing telephone numbers of one or more buildings that have contracted;
By recognizing the sound from the telephone set at each contractor and sending the sound data according to the recognized sound or the procedure of the inspection work to the contractor's telephone, each building connected to the same distribution line Sound recognition and response means for responding to contractors when inspecting power receiving equipment ;
Status display means for displaying the status of each building during telephone contact work;
Have
The voice data storage means stores a plurality of types of voice data having the same meaning and content, and the power receiving facility inspection work support system. In the power receiving facility inspection work support system according to claim 1 ,
The voice data storage means stores voice data with simplified contents, and a power receiving facility inspection work support system. Voice data storage means for storing instructions for performing inspection work of the power receiving equipment as voice data;
Contract information storage means for storing telephone numbers of one or more buildings that have contracted;
By recognizing the sound from the telephone set at each contractor and sending the sound data according to the recognized sound or the procedure of the inspection work to the contractor's telephone, each building connected to the same distribution line Sound recognition and response means for responding to contractors when inspecting power receiving equipment;
Status display means for displaying the status of each building during telephone contact work;
Have
The power recognition equipment inspection work support system, wherein the sound recognition response means determines whether or not the sound from the telephone is noise. In the power receiving facility inspection work support system according to claim 3 ,
The sound recognition response means sets a time zone for noise discrimination for each building, and supports a power receiving facility inspection work support system. Voice data storage means for storing instructions for performing inspection work of the power receiving equipment as voice data;
Contract information storage means for storing telephone numbers of one or more buildings that have contracted;
By recognizing the sound from the telephone set at each contractor and sending the sound data according to the recognized sound or the procedure of the inspection work to the contractor's telephone, each building connected to the same distribution line Sound recognition and response means for responding to contractors when inspecting power receiving equipment;
Status display means for displaying the status of each building during telephone contact work;
Recording means for recording sound from the telephone;
Sound output means for outputting the sound received by the sound recognition response means;
Have
The sound recognition response means reproduces only the response part from the contracted party out of the voice recorded in the recording means. Voice data storage means for storing instructions for performing inspection work of the power receiving equipment as voice data;
Contract information storage means for storing telephone numbers of one or more buildings that have contracted;
By recognizing the sound from the telephone set at each contractor and sending the sound data according to the recognized sound or the procedure of the inspection work to the contractor's telephone, each building connected to the same distribution line Sound recognition and response means for responding to contractors when inspecting power receiving equipment;
Status display means for displaying the status of each building during telephone contact work;
Recording means for recording sound from the telephone;
Sound output means for outputting the sound received by the sound recognition response means;
Have
The power receiving facility inspection work support system, wherein the sound recognition response means reproduces a longer sound including a response portion from a contractor each time the sound recorded by the recording means is repeatedly heard. Voice data storage means for storing instructions for performing inspection work of the power receiving equipment as voice data;
Contract information storage means for storing telephone numbers of one or more buildings that have contracted;
By recognizing the sound from the telephone set at each contractor and sending the sound data according to the recognized sound or the procedure of the inspection work to the contractor's telephone, each building connected to the same distribution line Sound recognition and response means for responding to contractors when inspecting power receiving equipment;
Status display means for displaying the status of each building during telephone contact work;
Have
The power recognition equipment inspection work support system, wherein the sound recognition response means changes a display state of the state display means according to a situation of a telephone contact work. Voice data storage means for storing instructions for performing inspection work of the power receiving equipment as voice data;
Contract information storage means for storing telephone numbers of one or more buildings that have contracted;
By recognizing the sound from the telephone set at each contractor and sending the sound data according to the recognized sound or the procedure of the inspection work to the contractor's telephone, each building connected to the same distribution line Sound recognition and response means for responding to contractors when inspecting power receiving equipment ;
Status display means for displaying the status of each building during telephone contact work;
Have
The sound recognition response means includes a timer that measures the time from when an instruction is given by a voice message to when there is a response, and automatically disconnects the telephone line when there is no response from the contractor within a predetermined time. Support system for power receiving equipment inspection work characterized by re-calling.

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