JP3756483B2 - Order terminal and order system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a desktop type ordering terminal used in restaurants and the like and an ordering system using this terminal.
[0002]
[Prior art]
As a conventional ordering system for restaurants, each order terminal for each orderer operation placed on each table (table) in the store, a host computer arranged in the store and connected to each order terminal by communication, and a kitchen There is known a self-ordering system that includes a kitchen terminal that is connected to a host computer by communication and an electronic register that is installed at an accounting office and connected to the host computer by communication (for example, see Patent Document 1). reference).
[0003]
In this order system, each order terminal is provided with a display for displaying a food and drink menu such as food and drink, and an input unit for inputting information regarding the order. When the customer selects a product to be purchased (food) from the food / drink menu displayed on the display and operates the input unit to order, the order data of the purchased product is transmitted to the kitchen terminal via the host computer. The Thereby, in the kitchen terminal, the cooking instruction output of the purchased product is performed. In the host computer, the order data of each purchased item received from each order terminal is stored and managed for each table number of the table in which the order terminal is placed. Then, when the store clerk inputs the table number of the customer who performs accounting into the electronic register, the order data of the purchased product stored and managed by the table number is transferred from the host computer to the electronic register. Based on this, the purchase price is settled and a receipt is issued.
[0004]
[Patent Document 1]
Japanese Patent Application Laid-Open No. 9-288773
[0005]
[Problems to be solved by the invention]
By the way, the products cooked in the kitchen are usually served by waiters and waitresses, who are serving the table, but in the case of the self-ordering system, the store clerk does not intervene when placing an order. There is no reason to know if the goods received are finished. Therefore, a printing unit is provided in the kitchen terminal so that an order slip printed with the identification code of the order terminal that has sent the order data of the product together with the item of the cooked product is issued. As a result, the store clerk only needs to carry the item printed on the order form to the table on which the order terminal of the identification code printed on the order form is installed, so that the table can be carried smoothly.
[0006]
However, when multiple customers arrived at the same table, it was not known who ordered the item. For this reason, the store clerk who brought the goods to the table had to ask the customer who was ordering the goods. In addition, customers also have to respond to the store clerk's questions one by one, so the conversation between the customers was interrupted and it felt uncomfortable.
[0007]
Such a problem can be solved if, for example, data for identifying the customer who ordered the product can be printed on the order form together with the item of the ordered product.
[0008]
The present invention has been made based on such circumstances, and an object of the present invention is to provide an ordering terminal capable of taking in data specifying the orderer of the product together with data on the product ordered by the orderer, and this It is intended to provide an ordering system using a terminal.
[0009]
[Means for Solving the Problems]
The order terminal of the present invention has a display unit for displaying a menu screen of each product on the main body, an input unit for inputting a product ordered by the orderer from each product on the menu screen displayed on the display unit, And a communication means for transmitting the data of the order item inputted through the input unit to the host device, and is particularly attached to the main body so that a photograph of the orderer's face can be taken. Imaging means (for example, a camera); Number-of-orders input means for inputting the number of orderers, photographing control means for repeatedly photographing the orderer's face by the number-of-persons input means input by the number-of-persons input means, and face photographs for the number of persons photographed by the imaging means Face photograph storage means for storing imaging data in order of photographing, face photograph display control means for displaying the face photograph imaging data stored by the face photograph storage means in a part of the menu screen in order of storage, and order via the input unit When the product data is input, the order storage means for storing the order product data in association with the face photograph image data displayed on a part of the menu screen, the order product data stored by the order storage means, and the correspondence Output means for outputting facial photograph imaging data Are provided.
[0010]
The ordering system of the present invention includes a display unit for displaying a menu screen for each item on the main body, and an input unit for inputting an item ordered by the orderer from among the items on the menu screen displayed on the display unit. Multiple order terminals provided, connected to each order terminal via a communication line, an order management server that manages the order item data input at each order terminal, and an order slip printed and issued under the control of this order management server Each ordering terminal has an imaging means attached to the main body so that a photograph of the orderer's face can be taken, and a face photograph taken by the imaging means as a menu. Face photo display control means to be displayed on a part of the screen, and when an order item is input via the input unit, the data of the order item is associated with the image data of the face photo displayed on a part of the menu screen Remember Storage means, and data transmission means for transmitting the order item data and the face photograph image data stored by the storage means to the order management server, the order management server via the communication line from the order terminal Upon receipt of the order item data and the face photograph image data, an order sheet is issued in which the received order item data item is printed in association with the face photograph image of the face photograph image data received together with the data. It comprises order form issue control means for controlling.
[0011]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, embodiments of the present invention will be described with reference to the drawings. In this embodiment, the present invention is applied to a restaurant self-ordering system in which a customer's face photo is ordered from a food / drink menu, and the customer is identified based on the face photo imaging data. This is the case.
[0012]
FIG. 1 is a schematic diagram showing a configuration of a self-ordering system in the present embodiment. This system includes a table-type order terminal 10 installed on each table (table) T in the store, an order management server 20 installed in the store, a kitchen terminal 30 installed in the kitchen, and a slip issuance. And a POS (Point Of Sales) terminal 50 as a settlement apparatus installed in the accounting office. Each order terminal 10 is connected to the order management server 20 via a LAN (Local Area Network) 60. Further, the kitchen terminal 30, the slip issuer 40, and the POS terminal 50 are connected to the LAN 60.
[0013]
An order management server 20 constituted by computer equipment such as a host computer, a workstation, and a personal computer stores a menu file 21, a table-specific order file 22 and the like in a storage device such as a hard disk, and uses these data files. Then, the order of customers who arrive at each table T, accounting, stock of dishes, etc. are managed in an integrated manner.
[0014]
The menu file 21 stores in advance data such as items, images, prices, etc. of items for each item number set differently for all items provided to customers as food and drink menus.
[0015]
As shown in FIG. 2, the table-by-table order file 22 has a status flag (vacant seat: “0”, seated: “1”, checkout) for each table T preset for each table T. Middle: “2”) and the number of customers who arrived at the table T, and the customer's face photo data corresponding to the customer number assigned to each customer who arrived at the table T And data (product number, quantity, price, total amount, etc.) related to the food and drink menu item ordered by the customer.
[0016]
The order terminal 10 has a structure in which a display unit 12 and a camera 13 are attached to a desktop main body 11 as shown in FIG. The display unit 12 and the camera 13 are attached around the main body 11 so as to be rotatable 360 degrees. A button group 14 such as a store clerk call button 141 is provided at the bottom of the main body 11.
[0017]
The display unit 12 is provided with a panel-type display 121 using, for example, liquid crystal on the front surface thereof, and the display 121 is provided with a touch panel sensor 122. The display 121 displays images of various products provided as a food and drink menu, and the customer can order the products by touching the image of the product to be purchased (food and drink). Yes. Here, the display 121 constitutes a display unit, and the touch panel sensor 122 constitutes an input unit.
[0018]
The camera 13 is a small digital camera using, for example, a CCD (Charge Coupled Device) as a photosensitive part, and the lens 131 of the main body 11 is directed from the substantially central portion of the upper edge of the display unit 12 to the screen side of the display 121. It is attached to the top. The camera 13 is used to take a face photograph of each customer who arrives at the table T. A remote controller 15 provided with a shutter button 151 and a zoom button 152 of the camera 13 is connected to the main body 11 via a remote control cable 16. Note that the remote controller 15 may be connected to the main body 11 wirelessly. Here, the camera 13 constitutes an imaging means.
[0019]
As shown in FIG. 4, the ordering terminal 10 includes a CPU (Central Processing Unit) 16 constituting a main control unit, a ROM (Read Only Memory) 17 in which fixed data such as programs are stored in advance, input data, and the like. It includes a RAM (Random Access Memory) 18 in which various memory areas for storing variable data are formed, a LAN interface 19 for controlling transmission / reception of data performed through the LAN 60, and the like. The CPU 16, the ROM 17, the RAM 18, and the LAN interface 19 are connected by a bus line BL. The display 121, the touch panel sensor 122, the button group 14, and the camera 13 are connected to the CPU 16 via the bus line BL, and each part is controlled by the CPU 16.
[0020]
As shown in FIG. 5, the RAM 18 has a table number memory 181 for storing the table number of the table T on which the order terminal 10 is installed, and a number of people memory 182 for storing the number N of customers who arrive at the table T. An order work for temporarily storing customer photograph data and order menu product data in the order of the customer number counter 183 for counting customer numbers and the customer numbers assigned to the customers who arrive at the table T A memory 184 is formed. Here, the table number in the table number memory 181 functions as an identification code (ID) of the order terminal 10.
[0021]
The kitchen terminal 30 displays or prints out data of food and drink menu items ordered by the customers of each table T by operating the order terminal 10 respectively. The person in charge of cooking in the kitchen cooks various food and drink menu items according to the output content from the kitchen terminal 30.
[0022]
The slip issuer 40 prints and issues an order form showing order details such as items and amounts of food and drink menu items ordered by customers for each table T. In this embodiment, as shown in FIG. 6, together with the table number and the number of people of the table T, the face photo of the customer who arrived at the table T, the item, amount and total amount of food and drink menu items ordered by the customer Is printed on the order form 41 with face photo. The order photograph with face photo 41 is used when a clerk called a waiter or waitress serves a cooked dish to customers.
[0023]
The POS terminal 50 settles the customer's food and drink price and issues a receipt for the settlement. As shown in FIG. 7, in addition to the CPU 51, ROM 52, RAM 53, LAN interface 54, a drawer 55 for accommodating cash and the like. , A keyboard 56 on which various keys such as numeric keys, subtotal keys, actual keys, and clear keys are arranged, a front display 57 for operators, a display 58 for customers, a printer 59 for printing receipts, and the like. ing. The CPU 51, ROM 52, RAM 53, LAN interface 54, drawer 55, keyboard 56, front display 57, customer display 58 and printer 59 are connected by a bus line BL.
[0024]
The POS terminal 50 can perform a collective payment for collectively paying the food and beverage prices of all customers who have arrived at one table T and an individual payment for individually paying each person. There are provided a table number key 561 for inputting a table number of the table T and an individual payment key 562 for declaring individual payment. At the time of individual payment, as shown in FIG. 8, a receipt 70 containing a face photo is issued for each customer.
[0025]
FIG. 9 is a flowchart showing main control processing of the CPU 16 in each order terminal 10. First, the CPU 16 displays a customer waiting screen G1 on the display 121 as ST (step) 1. An example of the customer waiting screen G1 is shown in FIG. As shown in the figure, on the customer waiting screen G1, a number button B1 for inputting the number of customers who are present at one table (maximum of six in this embodiment) and a display area A1 for the number are shown. Then, an OK button B2 for declaring the confirmation of the numeric input and a cancel button B3 for declaring the cancellation of the numeric input are displayed.
[0026]
Next, the CPU 16 waits for the number N of people to be input as ST2. Here, when the number N of people is set by the number button B1 and the touch operation of the OK button B2 is detected by the signal from the touch panel sensor 122, the CPU 16 stores the number N in the number memory 182 as ST3. In ST4, the count value X of the customer number counter 183 is initialized to “1”.
[0027]
Thereafter, the CPU 16 causes the display 121 to display the photography screen G2 as ST5. An example of the photography screen G2 is shown in FIG. As shown in the drawing, a display screen A2 of an image displayed in the imaging field of view of the camera 13 is displayed on the photo shooting screen G2 together with a message for prompting each customer to take a face photo.
[0028]
Next, the CPU 16 waits for the customer's face photograph to be taken by the camera 13 in ST6. When the CPU 16 detects that an image in the imaging field of view has been captured by operating the shutter button 151 of the remote controller 15, the CPU 16 captures an image captured by the camera 13 in ST7. And the photograph confirmation screen G3 containing this image is displayed on the display 121. FIG. An example of the photograph confirmation screen G3 is shown in FIG. As shown in the drawing, on the photo confirmation screen G3, an image display area A3 taken by the camera 13, an OK button B4 for instructing saving of the taken image, and a cancel button B5 for instructing clearing of the taken image are displayed. The
[0029]
Here, when it is detected that the cancel button B5 is touched by a signal from the touch panel sensor 122, the CPU 16 returns the screen of the display 121 to the photography screen G2.
[0030]
On the other hand, when it is detected in ST8 that the OK button B4 is touched, the CPU 16 stores the count value X of the customer number counter 183 in the customer number area of the order work memory 184 as ST9, The image data captured by the camera 13 is stored in the imaging data area corresponding to the customer number X.
[0031]
Next, the CPU 16 increments the customer number counter 183 by 1 in ST10. Then, in ST11, it is determined whether or not the count value X exceeds the number data N in the number memory 182. When the count value X is less than or equal to the number of people data N, the CPU 16 returns the screen of the display 121 to the photography screen G2. Then, it waits for the next customer's face photograph to be taken, and if it is taken, the image data is stored in the order work memory 184 together with the count value X of the customer number counter 183.
[0032]
Thus, until the count value X exceeds the number-of-persons data N, the CPU 16 repeats the processes of ST5 to ST10. If the count value X exceeds the number of people data N, the CPU 16 initializes the count value X of the customer number counter 183 to “1” again at ST12.
[0033]
Next, the CPU 16 displays an order input screen G4 on the display 121 as ST13. An example of the order input screen G4 is shown in FIG. As shown in the figure, the order input screen G4 includes an image display area A4, an order button B6 on which items or images of various food and drink menu items are displayed, a next page button B7, a confirm button B8, a previous cancel button B9, all The cancel button B10 and the function buttons of the previous page button B11 are displayed. Then, the CPU 16 reads out the imaging data of the area where the customer number counter 183 count value X is the customer number from the order work memory 184 and displays it in the image display area A4 (face photo display control means).
[0034]
In this state, the CPU 16 waits for input of the buttons B6 to B11. Here, in ST14, the order button B6 is selectively touch-operated by a signal from the touch panel sensor 122 to order a food and drink menu item, and then in ST15, the confirm button B8 is touch-operated to declare the ordered item. Then, the CPU 16 displays an order confirmation screen G5 on the display 121 as ST16. An example of the order confirmation screen G5 is shown in FIG. As shown in the figure, the order confirmation screen G5 includes a display area A5 similar to the display area A4 of the order input screen G4, an order data display area A6 for one customer, and an OK button B12 for instructing to save the order data. And a cancel button B13 for instructing clearing of the order data. Then, the CPU 16 reads all items and amounts of food and drink menu items ordered from the previous order input screen G4 from the menu file 21, calculates the total amount, and displays it in the order data display area A6. The menu file 21 may refer to that of the order management server 20 or may be downloaded as a local file from the order management server 20 to the RAM 18 of each order terminal 10 in advance and refer to the downloaded menu file. May be.
[0035]
In this state, the CPU 16 waits for input of the buttons B12 and B13. When detecting that the cancel button B13 has been touched, the CPU 16 returns the screen of the display 121 to the order input screen G4.
[0036]
On the other hand, when it is detected in ST17 that the OK button B12 has been touched, the CPU 16 displays the previous order input screen G4 in the order menu data area corresponding to the customer number X in the order work memory 184 as ST18. Stores the item number, item and price of the food / drink menu item ordered from (a storage means).
[0037]
Next, the CPU 16 increments the customer number counter 183 by 1 in ST19. Then, in ST20, it is determined whether or not the count value X exceeds the number data N in the number memory 182. When the count value X is less than or equal to the number of people data N, the CPU 16 returns the screen of the display 121 to the order input screen G4. Then, it waits for the next customer's order menu data to be input. If the input is confirmed, the order menu data is stored in the order menu data area corresponding to the customer number X in the order work memory 184.
[0038]
Thus, until the count value X exceeds the number of people data N, the CPU 16 repeats the processes of ST13 to ST19. If the count value X exceeds the number-of-persons data N, the CPU 16 picks up the table number in the table-number memory 181, the number-of-persons data N in the number-of-persons memory 182, and the customer number-specific imaging in the order work memory 184 as ST 21. Data and order menu data are transmitted as order data from the order terminal 10 to the order management server 20 via the LAN 60 from the LAN interface 19 (data output means, data transmission means).
[0039]
After that, the CPU 16 displays an in-at-home screen G6 on the display 121 as ST22. An example of the presence screen G6 is shown in FIG. As shown in the figure, in the presence screen G6, image display areas A7 and A8 for N number of people data stored in the number of people memory 182; an additional button B14 for instructing an additional order; An accounting button B15 as an accounting command means for commanding is displayed. Then, the CPU 16 individually displays each image data stored in the order work memory 184 in the image display areas A7 and A8.
[0040]
In this state, the CPU 16 waits for input of the buttons B14 and B15. When detecting that the accounting button B15 is touched in ST23, the CPU 16 transmits an accounting command including the table number in the table number memory 181 to the order management server 20 through the LAN 60 in ST24. After that, when the CPU 16 clears each data in the number of people memory 182, customer number counter 183 and order work memory 184 and initializes the memory in ST25, the CPU 16 returns to ST1 and returns the screen of the display 121 to the customer waiting screen G1. It has become a thing.
[0041]
FIG. 16 is a flowchart showing main data reception processing of the order management server 20. If the order management server 20 receives the order data (table number, number of people N, imaging data by customer number and order menu data) from any order terminal 10 connected via the LAN 60 as ST31, ST32 to ST35. Each process is executed.
[0042]
In other words, the order management server 20 acquires the table number, the number of people N, the image data for each customer number, and the order menu data from the order data, and stores the number N, the image data for each customer number and the order in the order file 22 of the table number. Stores menu data. Further, the status flag of the order file 22 of the table number is updated to “1” (attended) (data management means).
[0043]
Further, the order management server 20 creates cooking instruction data for food and drink menu items that have been ordered from customers based on the order menu data. Then, this cooking instruction data is transmitted to the kitchen terminal 30 via the LAN 60. Thereby, the cooking instruction of the food / beverage menu item ordered by the customer is displayed or printed on the kitchen terminal 30.
[0044]
Further, the order management server 20 creates print data of an order form with a photograph (slip) based on the table number, the number of people N, the imaging data for each customer number and the order menu data. Then, this print data is transmitted to the slip issuing device 40 via the LAN 60 (order slip issuing control means). As a result, the slip issuing device 40 prints the print data on a predetermined slip sheet and issues a face photo-added order slip 41.
[0045]
When the order management server 20 receives an accounting command from any of the order terminals 10 connected via the LAN 60 as ST36, the order management server 20 executes the processes of ST37 and ST38. That is, after confirming that the status flag of the order file 22 of the desk number included in the accounting command is “1”, the order management server 20 updates this status flag to “2” (settlement).
[0046]
When receiving the settlement command including the desk number from the POS terminal 50 connected via the LAN 60 as ST39, the order management server 20 executes each process of ST40 to ST42. That is, after confirming that the status flag of the order number file 22 of the desk number included in the settlement command is “2”, the order management server 20 picks up the number data, the image data for each customer number and the order menu from the order file 22. Clear the data. Further, the status flag of the order file 22 is returned to “0” (vacant seat).
[0047]
FIG. 17 is a flowchart showing the main part of the individual payment processing of the CPU 51 in the POS terminal 50. This process starts when the individual payment key 562 is operated and input while waiting for an input for which the payment is not processed. First, the CPU 51 waits for input of a table number in ST51. If a table number is input by operating the table number key 561, the CPU 51 accesses the order management server 20 via the LAN 60 as ST52, and the number data and customer number are input from the input file 22 of the input table number. Another imaging data and order menu data are acquired as accounting data. Here, as ST53, for example, if the status flag of the corresponding order file 22 is not updated to “2” and data of the file cannot be acquired, an error is assumed.
[0048]
If the transaction data is acquired from the order management server 20, the CPU 51 confirms that the number data N in the transaction data is larger than 1 in ST54. If the number of people data N is 1 or less, it is not an object of individual payment, and an error is assumed.
[0049]
If it is confirmed that the number data N is larger than 1, the CPU 51 initializes the count value X of the counter memory to “1” as ST55. Thereafter, as ST56, image data and order menu data of the customer number X (X is a value in the counter memory) are read from the accounting data and displayed on the front display 57 and the customer display 58 (accounting item display means). .
[0050]
In this state, the CPU 51 waits for the input of a closing key for instructing the settlement of the sales transaction in ST57. Then, for example, when settlement is instructed by operating the current key, the print data of the receipt 70 with the face photograph is created from the imaging data of the customer number X and the order menu data in ST58, the printer 59 is operated, and the receipt is made. A receipt 70 with a face photo is issued on paper.
[0051]
Thereafter, the count value X of the counter memory is incremented by 1 as ST59. Then, in ST60, it is determined whether or not the count value X exceeds the number of people data N. If the count value X is less than or equal to the number of people data N, the CPU 51 returns to ST56, reads the imaging data of the next customer number and the order menu data from the accounting data, and displays the front display 57 and the customer display 58. (Display item display means). And each process of ST57-ST59 is performed.
[0052]
When the count value X exceeds the number of people data N, the CPU 51 creates a settlement command including the table number of the accounting data as ST61, transmits this settlement command to the order management server 20 via the LAN 60, and This individual payment process is terminated.
[0053]
In the self-ordering system constructed from the order terminal 10, the order management server 20, the kitchen terminal 30, the slip issuer 40, and the POS terminal 50 having such a configuration, the display 121 of the order terminal 10 installed on the table T in the empty seat state. The customer waiting screen G1 is displayed.
[0054]
Now, assume that two passengers arrive at a vacant table T (referred to as table number [A01]). In this case, the customer first places [2] of the number button B1 on the customer waiting screen G1, and touches the OK button B2. Then, since the screen of the display 121 is switched to the photography screen G2, the first customer rotates the display unit 12 so that the lens 131 of the camera 13 is in front of himself / herself, and displays an image on the photography screen G2. The user adjusts the zoom button 152 of the remote controller 15 so that his / her face is displayed in the area A2, and presses the shutter button 151 of the remote controller 15 after adjustment. Then, the screen of the display 121 is switched to the photograph confirmation screen G3, and the image of the face photograph taken by the camera 13 is displayed in the image display area A3. Therefore, the customer confirms the face photograph image. Here, to retake the image, the cancel button B5 is pressed. Then, the screen returns to the photo shooting screen G2, and the face photo is taken again.
[0055]
If there is no need to re-shoot, the customer presses the OK button B4. Then, the face work image data of the first customer is stored in the order work memory 184 together with the customer number [1]. Incidentally, since the lens 131 of the camera 13 and the screen of the display 121 face the same direction, the photographer can easily confirm the captured image.
[0056]
At this time, the count value X of the customer number counter 183 does not exceed the number of people data [2] in the number of people memory 182, so the screen of the display 121 returns to the photography screen G2. Therefore, this time, the second customer rotates the display unit 12 so that the display 121 is in front of himself / herself, and then takes a face photo in the same manner. As a result, the customer's face photograph data is stored in the order work memory 184 together with the customer number [2].
[0057]
This time, since the count value X exceeds the number of people data [2], the screen of the display 121 is switched to the order input screen G4. In the image display area A4 of the screen G4, first, a face photograph of the first customer is displayed. Accordingly, the customer places an order by touching the order button B6 on which the item or image of the food and drink menu item purchased by the first customer is displayed. At this time, if the order button B6 of the food / drink menu item to be purchased is not displayed, the data (item, image) of the order button B6 is changed by touching the next page button B7 or the previous page button B11. Further, when canceling the food / drink menu item ordered immediately before, the previous cancel button B9 is touch-operated, and when reordering from the beginning, the all cancel button B10 is touch-operated to cancel the order.
[0058]
In this way, when the first customer has ordered all the food and drink menu items to be purchased, the customer touches the confirmation button B8. Then, the screen of the display 121 is switched to the order confirmation screen G5, and the items, amounts and total amount of all food and drink menu items ordered by the first customer as purchase items are displayed in the order data display area A6. The contents are confirmed, and if there is no mistake, the OK button B12 is touch-operated. Then, in the order menu data area corresponding to the customer number [1] in the order work memory 184, an order consisting of the item number, item, amount and total amount of all the food and beverage menu items ordered by the first customer as purchased items. Menu data is stored.
[0059]
At this time, since the count value X of the customer number counter 183 does not exceed the number data [2] of the number memory 182, the screen of the display 121 returns to the order input screen G 4 and the face of the second customer in the image display area A 4. A photo is displayed. Therefore, this time, the second customer orders all the food and drink menu items to be purchased and performs a confirmation operation. As a result, the order menu data of the second customer is stored in the order menu data area corresponding to the customer number [2] in the order work memory 184.
[0060]
This time, since the count value X exceeds the number of people data [2], the customer number-specific imaging data and the order menu data stored in the order work memory 184, together with the table number [A01] and the number of people [2] data, It is transmitted to the order management server 20 via the LAN 60. Further, the screen of the display 121 is switched to the in-at-home screen G6.
[0061]
It should be noted that the ordering of the food and drink menu items by operating the order input screen G4 does not need to be the orderer himself / herself whose face photo is displayed in the image display area A4, and a person who is present at the same time may act on his / her behalf. In addition, the store clerk may do it.
[0062]
In the order management server 2, the number-of-persons data received from the order terminal 10 in which the table number [A01] is set for each table number [A01] by the table-specific order file 22, imaging data and order menu data for each customer number, Is stored. In addition, cooking instruction data for instructing cooking instructions for food and drink menu items ordered by the first customer and the second customer are transmitted to the kitchen terminal 30 via the LAN 60. Thereby, since the item, quantity, etc. of the food / beverage menu item which received the order are output from the kitchen terminal 30, the person in charge of cooking performs the cooking of the item.
[0063]
Further, the slip issuing device 40 issues a face photo-added order form 41 having the contents shown in FIG. As a result, the store clerk carries the cooked item to the table T of the table number [A01] of the order photograph with face photo 41 on which the item is printed, and distributes it to the customer who has arrived at the table. By comparing the customer's face with the face photo printed on the order slip with face photo 41, the customer who ordered the food and drink menu item can be easily identified. Therefore, the store clerk does not need to ask the customer who ordered the item, so that the customer can be served quickly. In addition, the customer's conversation is not interrupted and the customer is not made unpleasant.
[0064]
When the customer finishes eating and drinking, the customer touches the accounting button B15 on the in-at-home screen G6 displayed on the display 121 of the ordering terminal 10, and then goes to the accounting office to settle the eating and drinking price. At this time, the sales clerk operates the table number key 561 of the POS terminal 50, and inputs the table number [A01] of the table T where the customer who applied for payment arrived. In addition, what is necessary is just to refer to the order form 41 with a face photo issued with respect to the customer for the desk number.
[0065]
Here, when the customer designates individual payment, the store clerk operates the individual payment key 562 of the POS terminal 50 and then inputs the desk number. Note that the individual payment key 562 may be operated after the desk number is input first. When the table number [A01] is input, the number data N, customer number-specific image data and order menu data corresponding to the table number [A01] are taken into the POS terminal 50 from the order file 22 of the order management server 20. Then, the imaging data and order menu data corresponding to the customer number [1] of this data, that is, the face photograph of the first customer, the item of the product purchased (eating and drinking) by the customer, the eating and drinking price (total amount), etc. It is displayed on the front display 57 and the customer display 58. Therefore, the store clerk receives payment of the food and drink price from the customer of the face photograph displayed on the front display 57. When the payment is received, the closing key is operated. Then, the settlement process is executed, and as shown in FIG. 8, the receipt 70 on which the customer's face photo is printed is printed and issued from the printer 59, so that the store clerk gives the receipt 70 to the first customer. Hand it over.
[0066]
Next, at the POS terminal 50, the face photograph of the second customer and the food / drink menu data ordered by the customer are displayed on the front display 57 and the customer display 58. Therefore, the store clerk receives payment of the food and drink fee and operates the closing key in the same manner as the first customer. Then, a receipt 70 containing a face photo is also issued and handed to the customer.
[0067]
In this way, when two or more group customers offer payment of food and beverage charges by individual payment, the order menu data is displayed individually for each person along with the face photo of the customers, and the indicators 57 and 58 of the POS terminal 50. Therefore, the store clerk can easily identify the customer who receives the price. Further, since the customer's face photo is printed on the individually issued receipt 70, the store clerk can hand the receipt 70 to the customer accurately.
[0068]
The present invention is not limited to the above embodiment.
For example, in the embodiment, the touch panel sensor 122 is used as an input unit for inputting an item ordered by the orderer from various items on the item menu screen displayed on the display unit (display 121). A pointing device or a keyboard may be used.
[0069]
Further, the camera 13 may be attached to the main body 11 or the display unit 12 so as to face the screen side of the display 121 from any one side edge of the display unit 12, for example. The point is that it is a position where it is possible to take a photograph of the face of the customer who arrived at the table T and does not interfere with the ordering operation of the food and drink menu items. Further, buttons for controlling the camera 13 such as the shutter button 151 and the zoom button 152 are displayed on the photography screen G2 of the display 121, and the buttons on the screen are touched to perform zooming and photography. The remote controller 15 can be omitted.
[0070]
In the above embodiment, the order photograph with face photograph 41 is printed and issued from the slip issuing device 40 connected to the kitchen terminal 30. However, each order terminal 10 is provided with a printer, and the order photograph with face photograph is provided from this printer. 41 may be printed and issued. Further, instead of issuing the order photograph with face photo 41, the contents may be displayed on the display 121, and the store clerk may identify the ordering customer from the display 121 and serve the dish. In this case, an order form of a conventional order system in which a face photo is not printed can be used as the order form.
[0071]
In the embodiment, when the order management server 20 receives the payment command from the POS terminal 50, after confirming that the status flag of the order file 22 of the desk number included in the command is “2”, Although the number data, the imaging data for each customer number, and the order menu data are cleared from the order file 22, an order data log file may be provided, and the order file 22 data may be transferred to the log file before clearing. Good.
[0072]
In the embodiment, when a desk number is input at the POS terminal 50, the data of the file cannot be acquired unless the status flag of the order file corresponding to the desk number is updated to “2”. Although the accounting is disabled, the data of the file may be acquired and the accounting can be performed even if the status flag remains “1”. By doing this, even if the customer forgets to touch the accounting button B15 displayed on the presence screen G6 of the order terminal 10 and goes to the accounting office, the accounting can be performed.
[0073]
【The invention's effect】
As described above in detail, according to the present invention, it is possible to provide an order terminal capable of fetching data specifying the orderer of the product together with the data of the product ordered by the orderer, and an ordering system using this terminal.
[Brief description of the drawings]
FIG. 1 is a schematic diagram showing an overall configuration of a self-ordering system according to an embodiment of the present invention.
FIG. 2 is a schematic diagram showing a data structure of a table-by-table order file managed by the order management server of the self-order system according to the embodiment.
FIG. 3 is a perspective view showing an external configuration of an order terminal of the self-ordering system according to the embodiment.
FIG. 4 is a block diagram showing a main configuration of the ordering terminal.
FIG. 5 is a schematic diagram showing main memory areas formed in the RAM of the order terminal.
FIG. 6 is a diagram showing an example of an order form with a face photo issued from the self-ordering system according to the embodiment.
FIG. 7 is a block diagram showing a main configuration of a POS terminal of the self-ordering system according to the embodiment.
FIG. 8 is a view showing an example of a receipt with a face photograph issued from the POS terminal.
FIG. 9 is a flowchart of main processing executed by the order terminal CPU of the self-order system according to the embodiment;
FIG. 10 is a diagram showing an example of a customer waiting screen displayed on the display of the order terminal.
FIG. 11 is a view showing an example of a photo shooting screen displayed on the display of the order terminal.
FIG. 12 is a view showing an example of a photo confirmation screen displayed on the display of the order terminal.
FIG. 13 is a diagram showing an example of an order input screen displayed on the display of the order terminal.
FIG. 14 is a diagram showing an example of an order confirmation screen displayed on the display of the order terminal.
FIG. 15 is a diagram showing an example of a seated screen displayed on the display of the order terminal.
FIG. 16 is a flowchart of main reception processing executed by the order management server of the self-order system according to the embodiment;
FIG. 17 is a flowchart of individual payment processing executed by the CPU of the POS terminal of the self-ordering system according to the embodiment.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 10 ... Order terminal, 11 ... Main body, 12 ... Display unit, 121 ... Display, 122 ... Touch panel sensor, 13 ... Camera, 15 ... Remote control, 20 ... Order management server, 21 ... Menu file, 22 ... Order file according to table, 30 ... kitchen terminal, 40 ... slip issuing machine, 41 ... order slip with face photo, 50 ... POS terminal, 60 ... LAN, 70 ... receipt with face photo.

Claims (3)

A plurality of order terminals comprising a display unit for displaying a menu screen of each product on the main body, and an input unit for inputting a product ordered by the orderer from each of the products displayed on the menu screen displayed on the display unit And an order management server that is connected to each order terminal via a communication line and manages the data of the order items input at each order terminal, and a slip issuer that prints and issues an order slip under the control of the order management server. In the order system
Each of the order terminals includes an image pickup unit attached to the main body so as to be able to take a photo of the orderer's face, and a face photo display control for displaying the face photo taken by the image pickup unit on a part of the menu screen. Means, and storage means for storing the data of the ordered item in association with the image data of the face photograph displayed on a part of the menu screen when the ordered item is input via the input unit; Data transmission means for transmitting the data of the order item and the image data of the face photograph stored in the above to the order management server,
When the order management server receives the order item data and the face photograph image data from the order terminal via the communication line, the received order item data item is received together with the data of the face photograph image data received. An order system comprising an order form issuing control means for controlling the issue of the order form printed in association with a face photograph image. A plurality of order terminals comprising a display unit for displaying a menu screen of each product on the main body, and an input unit for inputting a product ordered by the orderer from each of the products displayed on the menu screen displayed on the display unit And an order management server that is connected to each order terminal via a communication line and manages the data of the order items input at each order terminal, and the order item based on the order item data managed by the order management server. In an order system consisting of a payment device that processes payment for
Each of the order terminals includes an image pickup unit attached to the main body so as to be able to take a photo of the orderer's face, and a face photo display control for displaying the face photo taken by the image pickup unit on a part of the menu screen. Means, and storage means for storing the data of the ordered item in association with the image data of the face photograph displayed on a part of the menu screen when the ordered item is input via the input unit; Data transmitting means for transmitting the data of the order item and the image data of the face photograph stored in the order management server, and an accounting command means for instructing the order management server to perform accounting, respectively.
When the order management server receives the order item data and the face photograph image data from the order terminal via the communication line, the order management server associates the received order item data with the received face photograph image data together with the data. Data management means for managing each ordering terminal, and when receiving an accounting command from the ordering terminal, the settlement of the order product data and face photograph data managed by the ordering terminal for which the command has been received by the data management means Accounting notice means to be given to the device,
The payment system comprises an order item display means for displaying an item of order item data given from the order management server together with a face photo of face photo imaging data given together with the data. . A display unit that displays the menu screen of each product on the main unit, an input unit that inputs products ordered by the orderer from among the products displayed on the menu screen displayed on this display unit, and input via this input unit In an ordering terminal comprising communication means for transmitting the data of the ordered product etc. to the host device,
Imaging means attached to the main body so that the photograph of the orderer's face can be taken, number input means for inputting the number of the orderer, and the order by the imaging means for the number of persons input by the number input means Photographing control means for repeatedly taking a photograph of a person's face, face photograph storage means for storing the number of face photograph imaging data taken by the imaging means in order of photographing, and a face photograph stored by the face photograph storage means display a face photograph display control means for displaying the storage order of the imaging data in a portion of the menu screen, the orders data through the input unit is inputted the order Shinade over data in a portion of the menu screen and order storage means for storing in association with the face photographs IMAGING data, to output the Kaoutsushi true IMAGING data corresponding to the order Shinade over data and it is stored by the order storing means Order terminal, characterized by comprising a data output unit.

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