JP5528751B2 - Product order data input management device - Google Patents

Description

  The present invention relates to an order data input management device capable of inputting customer order data and confirming the input order data in a restaurant or a restaurant.

  For example, in an order input process using a product order data input management device in a restaurant or a restaurant, first, a customer attendant carries a handy terminal (product order data input management device) and goes to a customer seat, and a table on which the customer is seated is displayed. Enter the table symbol to be identified in the handy terminal. Next, the product data ordered by the customer is sequentially input. Then, when the order is completed, the order data input to the handy terminal is displayed on the display unit, read out and transmitted to the customer, and the customer is prompted to confirm whether the order data is correct.

  Various proposals have been made regarding such product order data input management devices. For example, an order is entered for each seat number, and after the orders of all the groups have been completed, an ordering terminal that can be displayed and confirmed for each seat number, or a table number and the number of customers are entered in advance. An ordering terminal is disclosed that allows a customer's order to be input and displayed on an order confirmation display screen for order entry and confirmation work (see, for example, Patent Documents 1 and 2). An order data management device that associates the position of a seat with an order is also known (Patent Document 3). However, there is a possibility that the customer's information is not entered and the seat is replaced, so that a mistake may be made.

JP-A-5-81297 (second page, FIG. 1) Japanese Patent Laying-Open No. 2005-18210 (paragraph [0025], FIG. 2B) JP-A-7-141572

  However, in these conventional techniques, it is possible to display an order for each seat number. However, when confirming the order, the customer servicer must first confirm the seat number assigned to the seat. In addition, since the relative position of the customer service and the seat changes depending on the position where the customer service stands, it may take time to confirm the seat number, and it is difficult to perform the confirmation process quickly. In addition, since the seat number and the order are displayed, it is possible to confirm the relationship between the seat number and the order, but it is difficult to confirm the relationship between the customer and the order.

  The present invention has been made in view of the above-described problems of the prior art, and an object of the present invention is to provide a merchandise order data input management device that allows a customer service representative to understand at a glance the relationship between a customer and a product ordered by the customer. There is.

According to claim 1 of the present invention, an input unit for inputting a customer characteristic data and product data and the seat data and table symbols, and the customer characteristic data inputted by the input unit the commodity data and said seat data the comprising a storage unit that associates and stores the table symbols, and a display unit that displays this storage unit in the stored the customer characteristic data the commodity data and said seat data associating the table symbols, said seat data When input, the seat and customer characteristic data stored in association with the seat data are displayed. When the table symbol is input, the layout of the table corresponding to the input table symbol and the corresponding seat The product order data input management device is characterized in that customer characteristic data is displayed .

  According to a second aspect of the present invention, in the first aspect, the storage unit stores a table symbol portion storing a table symbol attached to the table, and seat data indicating a position of a seat corresponding to the table symbol. , A customer feature data part storing the customer feature data, a product data part storing the product data, the table symbol part, the customer feature data part, Provided is a product order data input management device including a storage table creation unit for associating a seat position unit or a signal input from the product data unit.

  According to the product order data input management device of the present invention, the customer service representative can understand at a glance the relationship between the customer and the product ordered by the customer, and can smoothly provide the ordered product to the customer.

It is a block diagram which shows the principal part circuit structure of the goods order data input management apparatus in one Embodiment of this invention. It is a figure which shows an example of the order data storage table memorize | stored in the memory | storage part in FIG. It is a functional block diagram of the table preparation part which produces an order data storage table. It is a flowchart explaining the operation | movement of the input process of the goods order data input management apparatus in one Embodiment of this invention. It is a flowchart explaining operation | movement of the confirmation process of the goods order data input management apparatus in one Embodiment of this invention. It is an example of the specific display for order input and confirmation in one form of this invention. It is another example of the concrete display for order input and confirmation in one form of this invention. It is a further another example of the specific display for order input and confirmation in one form of this invention. It is a further another example of the specific display for order input and confirmation in one form of this invention. It is a further another example of the specific display for order input and confirmation in one form of this invention. It is a further another example of the specific display for order input and confirmation in one form of this invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
The product order data input management device (handy terminal) in the present embodiment is an order input terminal that an employee (a customer service representative) always carries in a store, and the main body has a display unit with a touch panel, and a keyboard. (Input unit) is connected in a door shape. The keyboard also serves as a cover for the display unit.

  FIG. 1 is a block diagram showing a circuit configuration of a product order data input management device 10 according to an embodiment of the present invention. The merchandise order data input management device 10 includes a RAM (Random Access Memory) 11 for recalling stored data, a ROM (Read Only Memory) 12 storing a control program, etc. A storage unit 13 having a RAM 11, a data display unit 14 stored in the RAM 11, a communication unit 15 for controlling transmission / reception of wireless data performed via a transmission / reception antenna, and an input for capturing an input signal from a keyboard or a touch panel The unit 16 and a CPU (Central Processing Unit) 17 as a control main body for controlling them. These are connected via a bus line 18.

  As shown in FIG. 2, the storage unit 13 stores an order data storage table 20 that associates a customer with a product ordered by the customer. Each record 25a, 25b, 25c... In the order data storage table 20 includes a table symbol 21, a seat symbol (position) 22 of the table, customer characteristic data 23 corresponding to the seat symbol (position) 22, and a product. Each item of the order data 24 is created by a table creation unit 30 described later.

  FIG. 3 is a functional block diagram illustrating an example of the table creation unit 30 that creates the order data storage table 20. The table creation unit 30 includes a table symbol unit 31 that stores a table symbol attached to each table in the store, a customer feature data unit 32 that stores customer feature data as customer feature information, and the table symbol It comprises a seat position part 33 storing a symbol indicating the position of the corresponding seat, a product data part 34 storing a menu of the store, a price, and the like, and a storage table creating part 35.

  The data stored in the customer feature data section 32 includes, for example, images (photos), customer age, sex, clothing color, body shape (fading, fat, etc.), appearance (long hair, short hair, In the case of an image (photograph), the customer is photographed when the customer feature data is input. For example, an image taking device such as a digital camera can be built in the input terminal so that an image can be taken easily. In that case, it is preferable to obtain the consent of the customer.

  The procedure for creating the order data storage table 20 in the table creation unit 30 is, for example, as follows. First, when a table symbol is input, the table symbol signal is sent from the table symbol unit 31 to the storage table creation unit 35. Upon receipt of the signal, the storage table creation unit 35 records a table symbol based on the signal in the storage table 20 and waits for input of the number of customers. When the number of people is entered, the table symbols recorded in the table symbol 21 field are recorded for the number of people entered. The customer feature data is called from the customer feature data unit 32. When the feature data of the first customer is input based on the called data, the storage table creation unit 35 records the customer feature data based on the signal in the record 25a in the first row of the storage table 20, and the above. The seat symbol (position) data corresponding to the received table symbol is called from the seat position unit 34. When an arbitrary seat number (position) is input for the called data, the storage table creation unit 35 records a seat symbol (position) based on the signal in the storage table 20 and also stores a menu, Call data such as price. When an arbitrary menu is input based on the called data, the storage table creation unit 35 records a menu based on the signal in the storage table 20.

  When the first menu input is completed, the signal is sent to the storage table creation unit 35. The storage table creation unit 35 calls the customer feature data from the customer feature data unit 32, and thereafter, the second operation is performed by the same operation as the first. The record 25b of the customer is created. This operation is repeated for the number of customers, and the storage table 20 is completed.

  Next, the operation of the input process of the product order data input management device in this embodiment will be described with reference to FIGS. FIG. 4 is a flowchart for explaining the input processing operation of the product order data input management device according to this embodiment.

  First, a table symbol to which a customer is guided is input (A1), and then the number of customers is input (A2). Thereafter, customer characteristic information of the first customer (hereinafter also referred to as a customer segment) is input (A3). Then, the position of the customer's seat is input (A4). By this operation, the customer characteristic information and the seat position are stored in association with each other (A5). Subsequently, product order data (hereinafter sometimes referred to as a menu) is input (A6). By this operation, the menu, the customer characteristic information previously input, and the seat position are stored in association with each other (A7).

  An example of the above operation will be specifically shown. For example, when there are five customers, first, the first customer characteristic information is input after inputting the number of people. Then, the customer's seat and the ordered menu are entered. After the first input operation is completed, the second customer performs the input operation in the same manner as the first customer, and repeats the third, fourth, and fifth users in the same manner. Then, the input operation for all the customers is completed, and the input process is completed.

  In addition, when there is no need to input customer segments or seats, such as when there is only one customer, the menu can be input without entering customer segments or seats. When the menu is input without inputting the customer segment (A8), the table symbol is associated with the menu and stored (A9). When the menu is input without inputting the seat (A10), the table symbol, the customer class, and the menu are stored in association with each other (A11).

  By performing such an input operation, not only is the association between the seat position and the product order data, but also the characteristics of the customer at the seat are associated with each other, and subsequent confirmation becomes easy.

  After completing the input, the input process is completed by transmitting the input data to a kitchen or the like (A12, A13). Further, when the confirmation processing of the merchandise order data of each customer (A14; described later in FIG. 5) is performed before or after data transmission, it can be performed by inputting a confirmation key (A15).

  The operation of the confirmation process (A14) in FIG. 4 will be described based on the flowchart shown in FIG. The same operations as those in FIG. 4 are denoted by the same reference numerals.

  First, a table symbol to be confirmed is input (A1). Then, the table layout corresponding to the input table symbol, the corresponding seat, and customer characteristic information are displayed in association with each other (A16). Next, among the displayed seats, when a seat to be confirmed is input (A17), the seat, customer characteristic information corresponding to the seat, and a product are displayed in association with each other (A18). And a confirmation process is complete | finished by inputting a clear key (A19). In addition, when the confirmation processing operation is stopped halfway, such as when the table symbol input is stopped or the seat input is stopped halfway, it can be stopped by inputting the clear key (A20, A21).

  6A to 6F show specific screen examples of the display unit for order input and confirmation in one embodiment of the present invention.

  FIG. 6A shows a screen example in which the number of customers (A4) input in the flowchart of FIG. 4 is completed. In this example, there are three customers, and the guided table symbol is 14. The display unit 60 is a touch panel type, and a comment display unit 61, an order display unit 62, a customer layer display unit 63, and a table layout display unit 64 are displayed. The table layout display unit 64 includes a table 65 and a seat 66, and the seat 56 is displayed corresponding to the actual seat position. The table 65 displays the input table symbol and the number of customers.

  The customer service representative first inputs the customer segment of the first customer. The customer characteristic information here is gender and age. Now, the first customer is a teenage female. In FIG. 6B, the comment display unit 61 displays comments of customer segment input. Here, the touch panel 67 of “woman 10” is touched, and the customer layer input is completed.

  Subsequently, in FIG. 6C, a seat input comment 68 is displayed. Here, as shown in FIG. 6D, the seat 69 in which the first customer of the table layout display section 65 is seated is touched, and the input of the seat is completed. Subsequently, in FIG. 6E, a menu input comment 70 is displayed. Here, as shown in FIG. 6F, the input of the first customer is completed by inputting the menu 71 (A set) ordered by the customer. The same operation is repeated with the second and third users, and the input of all the customers is completed.

  When confirming the customer's order, the customer's feature information is displayed together with the table seat layout. When a customer who wants to perform confirmation processing is designated here, the product order data of the designated customer is displayed at the top of the table layout. The customer service representative can check the product order data after confirming that the customer is the same person as the actual customer by looking at the customer characteristic information.

  Thus, according to the merchandise order data input management device according to the present invention, the customer characteristic information of the customer, the seat, and the menu are displayed in association with each other, so that the menu ordered by the customer and the customer can be easily confirmed. Further, the confirmation process can be performed without hesitation even if the customer moves the seat.

  The merchandise order data input management device according to the embodiment of the present invention has been described above. However, the present invention is not limited to this embodiment and can be implemented with various modifications, and is included in the present invention as long as the technical idea of the present invention is used.

10. Product order data input management device,
11 ... RAM,
12 ... ROM,
13 ... storage part,
14 ... display part,
15 ... communication section,
16 ... input part,
17 ... CPU,
18 ... Bus line,
20 ... storage table,
21 ... Table symbol,
22 ... seat number,
23 ... Customer characteristic information (customer demographics) data,
24 ... Product order data,
60 ... display section,
61 ... comment display section,
62 ... Product order data display section,
63 ... Customer characteristic information (customer segment) data display section,
64. Table layout display section,
65 ... table,
66 ... Seat.

Claims (4)

An input unit for inputting customer characteristic data, product data, seat data, and table symbols;
A storage unit that associates and stores the customer feature data, the product data, the seat data, and the table symbol input by the input unit;
A display unit that associates and displays the customer feature data, the product data, the seat data, and the table symbol stored in the storage unit;
When the seat data is input, the seat and customer characteristic data stored in association with the seat data are displayed.
When the table symbol is input, a table layout corresponding to the input table symbol, a seat corresponding thereto, and customer characteristic data are displayed. The storage unit
A table symbol part for storing a table symbol attached to the table;
A seat position section storing the seat data indicating the position of the seat corresponding to the table symbol;
A customer feature data section storing the customer feature data;
A product data part storing the product data;
The product order data according to claim 1, further comprising a storage table creation unit that associates symbols inputted from the table symbol part, the customer feature data part, the seat position part, or the product data part. Input management device.   The merchandise order data input management device according to claim 1, wherein a seat layout of a table is displayed on the display unit.   4. The product order data input management device according to claim 1, wherein the customer feature data is image data.

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