JP3828629B2 - Automatic processing equipment - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an automatic processing apparatus capable of automatically executing a predetermined process, such as an automatic certificate issuing machine that automatically issues certificates such as various types of resident's cards.
[0002]
[Prior art]
Conventionally, an automatic processing device such as an automatic certificate issuing machine that can automatically issue a certificate installed in a public office or the like is operated by a user for convenience of the operation. Voices that prompt the user for operation methods and attention are generated as guidance. The user can easily operate by listening to the voice guidance. And this voice guidance has been made in the same way for any user.
[0003]
[Problems to be solved by the invention]
However, for example, when the same user wants to acquire a plurality of types of certificates, even when the operation of the automatic processing apparatus is continuously executed, the same voice guidance as the first operation is performed after the second operation. In the second and subsequent operations, the certificate is issued for a longer time than the time when the voice guidance is generated, and the same voice guidance as the first operation is heard again. It was annoying for the person.
[0004]
The present invention has been made to solve the above-described problems, and an object of the present invention is to provide an automatic processing apparatus that can shorten processing operation time and prevent annoying users.
[0005]
[Means for Solving the Problems]
To achieve this object, the automatic processing device according to claim 1 generates voice by reading voice data storage means capable of storing at least voice data, and voice data stored in the voice data storage means. An automatic processing apparatus having a sound generation means, wherein when the same identification information is continuously acquired by the identification means for acquiring identification information for identifying a user and the identification means, the sound generation means And voice generation control means for controlling the voice generation time to be shortened.
[0006]
In the automatic processing apparatus according to the first aspect, the voice data storage means can store at least voice data, and the voice generation means reads the voice data stored in the voice data storage means and generates voice.
[0007]
In addition to the basic functions described above, when the identification unit obtains user identification information and the voice generation control unit continuously obtains the same identification information by the identification unit, the voice generation unit Control to reduce the time of voice generation by.
[0008]
Therefore, in the conventional automatic processing device, when the “current user” and the “previous user” are the same, that is, when the same user continuously uses the same automatic processing device, the voice guidance In the automatic processing apparatus according to claim 1, the user may want to perform the second operation more smoothly and feel troublesome because the content is played back twice as the same content. For example, when the user performs the second operation, the voice generation control means controls the voice generation time by the voice generation means to be shortened, so that the user does not bother 2 The operation after the first time can be performed.
[0009]
Further, the automatic processing device according to claim 2 is the automatic processing device according to claim 1, comprising an identification information storage means for storing the previous user identification information acquired by the identification means, The voice generation control means, when the previous user identification information stored in the identification information storage means and the current user identification information acquired by the identification means are the same, the voice generation means It is characterized in that control is performed so as to shorten the sound generation time due to.
Therefore, in the automatic processing device according to claim 2, when the user performs the second operation, the sound generation control means controls so as to shorten the sound generation time by the sound generation means. For the user, the second and subsequent operations can be performed without bothering.
The automatic processing device according to claim 3 is the automatic processing device according to claim 1 or 2, wherein the audio data storage means stores normal audio data and shortened audio data. And the sound generation control means selects and reads out the shortened sound data from the sound data storage means when the same identification information is continuously acquired by the identification means. The sound generation means generates sound.
[0010]
In the automatic processing device according to claim 3, as a method for the voice generation control means to shorten the voice generation time by the voice generation means, first, normal voice data and shortened voice data are stored in the voice data storage means. Keep it.
[0011]
The normal voice data here is data used when the automatic processing device is operated by individual users. The shortened voice data means that the same user continuously uses the same automatic processing device. This is the data that is read out after the second operation. The “shortened audio data” may be obtained by omitting some of the “normal audio data” composed of a plurality of components, or “normal audio data”. The data may be data that is not a part of each of the elements constituting the, but is composed of other elements. Further, a plurality of types of shortened audio data may be provided depending on the processing content and the like.
[0012]
The voice generation control means causes the voice generation means to generate a voice by reading out the shortened voice data out of the normal voice data and the shortened voice data stored in the voice data storage means. It is.
[0013]
Therefore, since it is sufficient to prepare in advance voice data to be used when a normal user operates in the storage means and shortened data to be used when the same user operates continuously in advance, voice data can be easily used. Multiple types of generation patterns can be realized.
[0014]
According to a fourth aspect of the present invention, there is provided an automatic processing apparatus according to the first or second aspect, wherein the automatic processing apparatus includes at least issuing means for issuing a document such as a certificate.
[0015]
Therefore, in the automatic processing apparatus according to the fourth aspect, the issuing means issues at least a document such as a certificate. Therefore, when the user acquires a plurality of types of documents such as certificates, in the second and subsequent operations, the sound generation control means controls so as to shorten the sound generation time by the sound generation means. The user can obtain a desired plurality of types of documents smoothly.
[0016]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, an embodiment in which the present invention is embodied as an automatic certificate issuing machine will be described with reference to the drawings.
[0017]
FIG. 1 is a schematic view showing the external appearance of an automatic certificate issuing machine.
[0018]
As shown in FIG. 1, various information such as a user ID identification code including a personal identification number of each user is recorded on the front panel of the case 1a of the automatic certificate issuing machine 1, as will be described later. A card insertion slot 2a for inserting an ID card (see FIG. 2) having a magnetic tape 51 is provided, and a card reader 2 (see FIG. 3) is provided at the back of the card insertion slot 2a. Yes.
[0019]
On the side of the card insertion slot 2a, when a trouble occurs in the automatic certificate issuing machine 1 such as out of paper, a call button 22 is provided for calling a maintenance person who solves the trouble. ing. Above the call button 22, for example, a CRT display device 3 is provided as a display means for displaying operation methods, guidance, and the like. The surface of the CRT display device 3 is directly on the displayed portion. A touch panel 4 is provided as an input means by which a user can input desired information by touching.
[0020]
On the side of the touch panel 4, a coin insertion slot 5a and a bill insertion slot 6a for paying a fee are formed, and these communicate with the coin mech 5 and the bill burr 6, respectively (see FIG. 3). . Below these coin insertion slot 5a and banknote insertion slot 6a, there is provided an outlet 8 for taking out change and receipt. Further, a certificate discharge port 7 for discharging a certificate such as a resident's card printed by a laser printer 11 (see FIG. 3) to be described later is formed on the side of the extraction port 8.
[0021]
An assist bar 42 is provided below the above-described call button 22 so that a person using a wheelchair can easily operate the certificate automatic issuing machine 1 when using it.
[0022]
Further, a part of the housing 1a below the assist bar 42 is dug in such a size that the lower part can be fitted from the knee of the person riding in the wheelchair so that the wheelchair user can easily use it. 43 is formed, and a shock absorbing sheet 44 for absorbing a shock when a part of the wheelchair collides is provided on the inner surface of the digging 43. Also, the height of the automatic certificate issuing machine 1 is configured to be, for example, 130 cm so that a wheelchair user can use it easily.
[0023]
Further, an operation indicator 10 for displaying whether the certificate automatic issuing machine 1 is in a usable state or in an unusable state is provided above the touch panel.
[0024]
Here, with reference to FIG. 2, the ID card used in the certificate automatic issuing machine 1 will be described.
[0025]
As shown in FIG. 2A, a magnetic stripe 51 storing various data is formed on the surface of the ID card 50. The ID card 50 inserted from the card insertion slot 2a reads the data recorded on the magnetic stripe 51 in the ID card 50 by the card reader 2. As shown in FIG. 2B, the magnetic stripe 51 is serially attached to each issued card in order to authenticate whether the ID card 50 is a card for the automatic certificate issuing machine 1 or not. The card authentication code storage unit 51a stores the card authentication code and the ID code storage unit 51b stores the ID of the user of the ID card. The ID card 50 may be an IC card on which an IC chip is mounted instead of the magnetic tape 51.
[0026]
Next, the electrical configuration of the automatic certificate issuing system including the automatic certificate issuing machine 1 will be described with reference to FIG.
[0027]
The automatic certificate issuing machine 1 according to the present embodiment operates according to a command from the CPU 13 connected to the host computer 31 via the communication control device 36. The CPU 13 receives the card reader 2 described above, a CRT display device 3 as a display means, a touch panel 4 as a selection means, a coin mech 5 as a money handling means, a bill validator 6, a call button 22, and a receipt. The journal printer 12 for printing, the voice generating device 16 as voice generating means for explaining operation methods and the like by voice, and the CPU 13 are controlled to operate the automatic certificate issuing machine 1 according to a predetermined process, Operation status and call of the storage device 17 as the voice data storage means in the present invention, which is composed of an operation program for issuing a certificate, for example, a hard disk or the like for storing voice data to be described later, and the automatic certificate issuing machine 1 Remote operation panel 33 for notifying maintenance personnel that the button 22 has been pressed, etc., and printing a certificate The laser printer 11 as the issuing means in the present invention, the stapler 14 for binding the ends of the documents printed by the laser printer 11, and the index for attaching the index to the documents Machine 15 is connected.
[0028]
The CPU 13 is connected with a ROM 34 and a RAM 35 as identification information storage means. The operation control program of the automatic certificate issuing machine 1 stored in the storage device 17 may be stored in the ROM 25.
[0029]
Here, the storage configuration of the audio data stored in the storage device 17 will be described with reference to FIG.
[0030]
As shown in FIG. 4, the storage device 17 constituted by a hard disk or the like has a table of audio data 1 (17a) storing normal audio data and audio data 2 (17b) storing shortened audio data. ) Table is stored.
[0031]
Each record constituting each voice data table is composed of voice guidance data generated at each stage of the operation of the automatic certificate issuing machine 1 described later and an identification number for identifying the data. For example, the voice data 1 (17a) as normal voice data is “input a password” as a voice generated when a user prompts to input a password when operating the automatic certificate issuing machine 1. Is stored as one record. The voice data “Please do” and the identification number “1” associated with the data are stored. In addition, on the screen for prompting the selection of the menu, the voice data representing the voice “Please press the desired service” and the identification number “2” associated with the data are combined and stored as one record. ing. Hereinafter, in each stage where the user operates the automatic certificate issuing machine 1, the voice data stored in, for example, the PCM format is distinguished from the voice data until the last certificate is discharged. Are stored in association with each other. These data are uttered as voice at each stage where the user operates the automatic certificate issuing machine 1.
[0032]
On the other hand, the voice data 2 (17b) includes the voice data indicating “please take change” as the voice content uttered when the user operates the automatic certificate issuing machine 1 and discharges change. A record composed of an identification number “6” associated with the record number, a record composed of voice data representing “take a receipt” and an identification number “7” associated with the data; It is composed of audio data representing “Please take a certificate” and a record composed of an identification number “8” associated with the data.
[0033]
Next, the operation of the automatic certificate issuing machine 1 according to the present embodiment will be described with reference to the flowcharts of FIGS.
[0034]
The CPU 13 of the automatic certificate issuing machine 1 receives the insertion detection signal from the card reader 2 when the user inserts the ID card 50 from the card insertion slot 2a while displaying various information on the CRT display device 3. Is constantly monitored (S1).
[0035]
When the user inserts the ID card 50 from the card insertion slot 2a and receives an insertion detection signal from the card reader 2 (S1: Yes), the magnetic stripe 51 formed on the surface of the ID card 50 is applied. The stored card authentication code 51a is read (S2). In this sense, the card reader 2 and the CPU 13 constitute the identification means of the present invention.
[0036]
Thereafter, the CPU 13 reads the user identification code previously stored in the RAM 35 and compares it with the identification code acquired in S2 (S3). In this sense, the RAM 35 corresponds to the identification information storage means in the present invention. Note that a location for storing the identification code may be the storage device 17 instead of the RAM 35.
[0037]
As a result of the comparison, if the two codes do not match and it is determined that the user is not the same user as the previous user (S4: No), the identification code acquired in S2 is stored in the RAM 35 (S5). Then, the audio data 1 (17a) stored in the storage device 17 is read out and expanded in the RAM 35 (S6). And it transfers to the delivery operation | movement 1 (S9).
[0038]
Here, the delivery operation | movement 1 in S9 is demonstrated with reference to the flowchart of FIG.6 and FIG.7. It should be noted that here, operations such as an input error of a personal identification number and a time-out process after certificate discharge are omitted.
[0039]
First, the CPU 13 causes the CRT display device 3 to display a screen that prompts the user to input a personal identification number (S31). In S6, the record to which the identification number “1” is assigned is read from the voice data 1 developed in the RAM 35, and the voice of “Please input the password” is uttered from the voice device 16 (S33). This is because the identification number “1” is associated with the operation program on the screen for prompting the input of the personal identification number, and as described above, the identification number “1” is “enter the personal identification number”. This is because it is controlled by being associated with voice data representing "
[0040]
When it is detected that the user has entered the password on the touch panel 4 (S35: YES), the CPU 13 then displays a screen for prompting the user to select a certificate on the CRT display device 3 ( S37). Subsequently, the CPU 13 reads out the voice data corresponding to the identification number “2” in the voice data 1 stored in the RAM 35, and causes the voice device 16 to say “Please press the desired service” (S39).
[0041]
Subsequently, when it is detected that the user has selected a desired certificate (S41: YES), the CPU 13 displays a screen for selecting a certificate user on the CRT display device 3 (S43). Subsequently, the CPU 13 reads out the audio data corresponding to the identification number “3” in the audio data 1 stored in the RAM 35 and causes the utterance device 16 to utter “Please press the one you need” (S45). Note that the scene where the necessary person is selected may be omitted depending on the type of certificate.
[0042]
Thereafter, when it is detected that the user has selected a necessary user (S47: YES), the CPU 13 subsequently displays a screen for prompting the purpose of use on the CRT display device 3 (S49). Then, the CPU 13 reads out the voice data corresponding to the identification number “4” in the voice data 1 stored in the RAM 35, and causes the voice device 16 to say “Please press the purpose of use” (S51).
[0043]
Thereafter, when it is detected that the user has input the purpose of use (S53: YES), the CPU 13 subsequently displays a screen for prompting selection input of the number of copies on the CRT display device 3 (S55). Then, the CPU 13 reads out the audio data corresponding to the identification number “5” in the audio data 1 stored in the RAM 35 and causes the utterance device 16 to utter “Please press the required number of copies” (S57).
[0044]
Thereafter, when it is detected that the user has input the required number of copies (S59: YES), the CPU 13 subsequently displays a screen prompting the user to input a fee on the CRT display device 3 (S61).
[0045]
Thereafter, when it is detected that the user has inserted a predetermined fee from the coin insertion slot 5a or the bill insertion slot 6a (S63: YES), the CPU 13 subsequently determines whether or not there is change for the insertion fee. If there is a change (S65: YES), the CPU 13 discharges the change to the discharge port 8, and the sound data corresponding to the identification number “6” in the sound data 1 stored in the RAM 35. And utter "Please take change" from the utterance device 16 (S67). Thereafter, the process proceeds to S69. On the other hand, if there is no change in S65 (S65: NO), the process proceeds to S69 as it is.
[0046]
The CPU 13 discharges the receipt to the discharge port 8 (S69), and then reads out the voice data corresponding to the identification number “7” in the voice data 1 stored in the RAM 35. Please take "" (S71).
[0047]
Then, the CPU 13 drives the conveyance path inside the apparatus and discharges the certificate to the certificate discharge port 7 (S73). After that, the voice data corresponding to the identification number “8” in the voice data 1 stored in the RAM 35 is read out, and the voice device 16 utters “Please take a certificate” (S75). Thereafter, the process returns to the main routine and returns to the start.
[0048]
On the other hand, in S4, the CPU 13 detects the card authentication code recorded on the ID card 50 identified by the identification means (configured by the CPU 13 and the card reader 2) and the previous user stored in the identification information storage means (RAM 35). As a result of the comparison with the card authentication code, the two codes match, and if it is determined that the current user is the same user as the previous user (S4: Yes), it is stored in the storage device 17. The audio data 2 (17a) is read and expanded in the RAM 35 (S7). Here, the audio data 2 (17b) developed in the RAM 35 is shortened compared to the audio data 1 described above. Accordingly, in the later-described delivery operation 2 executed by the CPU 13, the number of voice generations is shortened compared to the voice generation operation performed in the delivery operation 1. In that sense, the CPU 13 corresponds to the sound generation control means in the present invention.
[0049]
And CPU13 transfers to the delivery operation | movement 2 (S11).
[0050]
Here, the delivery operation 2 will be described with reference to the flowcharts of FIGS. 8 and 9.
[0051]
First, the CPU 13 causes the CRT display device 3 to display a screen that prompts the user to input a personal identification number (S101). When it is detected that the user has entered a password on the touch panel 4 (S103: YES), the CPU 13 next displays a screen for prompting the user to select a certificate on the CRT display device 3 (S105). . In this case, the operation for generating a voice to the voice generation device such as “Please enter the password” as in the delivery operation 1 is not performed. This is because there is no audio data corresponding to the identification number “1” existing in the audio data 1 in the audio data 2 read in S7. Hereinafter, as will be described later, in the audio data 2, the identification numbers “2” to “5” do not exist. Accordingly, the voice guidance (that is, S33, S39, etc.) is omitted at the screen display stage for each identification number, and the issuing operation can be performed promptly.
[0052]
When it is detected that the user has selected a desired certificate (S107: YES), the CPU 13 displays a screen for selecting a certificate user on the CRT display device 3 (S109). Thereafter, when it is detected that the user has selected a necessary user (S111: YES), the CPU 13 subsequently displays a screen for prompting the purpose of use on the CRT display device 3 (S113). Thereafter, when it is detected that the user has input the purpose of use (S115: YES), the CPU 13 displays a screen for prompting the selection of the number of copies on the CRT display device 3 (S117). Thereafter, when it is detected that the user has input the required number of copies (S119: YES), the CPU 13 subsequently displays a screen prompting the user to input a fee on the CRT display device 3 (S121).
[0053]
Thereafter, when it is detected that the user has inserted a predetermined fee from the coin insertion slot 5a or the bill insertion slot 6a (S123: YES), the CPU 13 subsequently determines whether or not there is change for the insertion fee. If there is a change (S125: YES), the CPU 13 discharges the change to the discharge port 8, and the audio data corresponding to the identification number “6” in the audio data 2 stored in the RAM 35. And utter "Please take change" from the utterance device 16 (S67). Thereafter, the process proceeds to S129. On the other hand, if there is no change in S125 (S125: NO), the process proceeds to S129 as it is.
[0054]
The CPU 13 discharges the receipt to the discharge port 8 (S129), and then reads out the voice data corresponding to the identification number “7” in the voice data 1 stored in the RAM 35. Please take it off "(S131).
[0055]
Then, the CPU 13 drives the conveyance path inside the apparatus and discharges the certificate to the certificate discharge port 7 (S133). Thereafter, the voice data corresponding to the identification number “8” in the voice data 2 stored in the RAM 35 is read out, and the voice device 16 utters “Please take a certificate” (S135). Thereafter, the process returns to the main routine and returns to the start.
[0056]
As described above, according to the automatic certificate issuing machine 1 of the present embodiment, when the user continuously performs an operation for acquiring a certificate, the predetermined voice guidance is omitted in the second and subsequent operations. Therefore, the processing can be performed smoothly without bothering.
[0057]
The present invention is not limited to the above-described embodiments, and various applications are possible without departing from the spirit of the present invention.
[0058]
For example, in this embodiment, it is determined whether or not the users are the same by comparing the card authentication codes 50a assigned to the ID cards 50. However, the user's personal identification number is not limited to this. Even if the identity of the user is determined by comparing the stored ID code 50b, the object of the present invention can be achieved.
[0059]
Further, in addition to the audio data having the configuration stored in the storage device 17 in the present embodiment, the shortened data is stored as a separate table as contents different from the individual audio data constituting the normal data. Also good.
[0060]
【The invention's effect】
As is apparent from the above description, according to the automatic processing device according to claim 1 and claim 2, when the same user uses the same automatic processing device continuously, the sound generation control means is Since the voice generation time by the voice generation means is controlled to be shortened, the user can perform the second and subsequent operations without troublesomeness. That is, the processing operation time of the automatic processing apparatus by the user can be shortened, and the user's troublesomeness can be prevented.
[0061]
According to the automatic processing device of claim 3, the voice generation control means uses the shortened voice data of the normal voice data and the shortened voice data stored in the voice data storage means. By reading out, the sound generating means generates sound, so that the sound data to be used when the normal user operates the storage means in advance and the shortened data to be used when the same user operates continuously. Since it only needs to be stored in advance, a plurality of types of voice generation patterns can be easily realized.
[0062]
Furthermore, according to the automatic processing device of claim 4, since the issuing means issues at least a document such as a certificate, the user can obtain a plurality of types of documents such as a certificate for the second and subsequent times In this operation, the sound generation control means controls so as to shorten the sound generation time by the sound generation means, so that the user can smoothly obtain a plurality of types of desired documents.
[Brief description of the drawings]
FIG. 1 is a schematic diagram showing the external appearance of an automatic certificate issuing machine according to the present embodiment.
FIG. 2A is a diagram showing the surface of an ID card used in a certificate automatic issue machine. (B) is the figure which showed the memory | storage structure of the ID card used for a certificate automatic grant machine.
FIG. 3 is a block diagram showing an electrical configuration of an automatic certificate issuing machine in the present embodiment.
FIG. 4 is a diagram showing an audio data table in the storage device in the automatic certificate issuing machine.
FIG. 5 is a flowchart showing the operation of the automatic certificate issuing machine.
FIG. 6 is a flowchart showing the operation of the automatic certificate issuing machine.
FIG. 7 is a flowchart showing the operation of the automatic certificate issuing machine.
FIG. 8 is a flowchart showing the operation of the automatic certificate issuing machine.
FIG. 9 is a flowchart showing the operation of the automatic certificate issuing machine.
[Explanation of symbols]
2 Card reader 13 CPU
16 Speaking device 17 Storage device 35 RAM
50 ID card

Claims (4)

Audio data storage means capable of storing at least audio data;
In an automatic processing apparatus having voice generation means for reading out voice data stored in the voice data storage means and generating voice,
An identification means for obtaining identification information for identifying the user;
An automatic processing apparatus comprising: a sound generation control unit that controls to shorten a sound generation time by the sound generation unit when the same identification information is continuously acquired by the identification unit. . An identification information storage means for storing identification information of the previous user acquired by the identification means;
The voice generation control means, when the previous user identification information stored in the identification information storage means and the current user identification information acquired by the identification means are the same, the voice generation means The automatic processing apparatus according to claim 1, wherein control is performed so as to shorten a generation time of the voice. The voice data storage means stores normal voice data and shortened voice data,
The voice generation control means selects and reads out the shortened voice data from the voice data storage means when the same identification information is continuously acquired by the identification means, and sends the voice to the voice generation means. The automatic processing apparatus according to claim 1, wherein the automatic processing apparatus is generated.   4. The automatic processing apparatus according to claim 1, further comprising issuing means for issuing at least a document such as a certificate.

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