JP4023151B2 - Information management apparatus and information management method - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an information management apparatus and an information management method, and more particularly to an information management apparatus that distributes information about customers and products, and an information management method that distributes information about customers and products using a database.
[0002]
[Prior art]
Conventionally, as this type of information management apparatus, an apparatus that distributes information on a new product to a registered customer when a new product is released has been proposed. With this device, information on customers who have purchased products is registered in a database, and when a new product is released, as a part of sales activities, all or some of the customers who have registered information about the new product are electronically registered. It is distributed via e-mail, etc., thereby promoting sales of new products.
[0003]
[Problems to be solved by the invention]
However, in such an information management apparatus, even if an e-mail is transmitted to all registered customers, not all customers need a new product, so the effect on the e-mail transmission is low. Also, when sending e-mails to all customers, e-mails are sent each time a new product is released, and the number of e-mails sent increases. Will not pay attention to the email that is sent. This cannot provide information on new products effectively.
[0004]
An object of the information management apparatus and information management method of the present invention is to provide information on related products related to a product to a jurisdiction store having jurisdiction over a customer who owns the product. Another object of the information management apparatus and the information management method of the present invention is to provide information on related products to a responsible store more effectively. Furthermore, it is an object of the information management apparatus and information management method of the present invention to effectively provide related product information related to a product to a customer who owns the product. The program for the information management apparatus or the information management method of the present invention causes a computer to function as an information management apparatus that provides information on related products related to a product to a customer who owns the product or a jurisdiction store having jurisdiction over the customer. Alternatively, it is an object to cause a computer to execute a procedure for providing information on related products related to a product to a customer who owns the product or a jurisdiction over which the customer is responsible.
[0005]
[Means for solving the problems and their functions and effects]
The information management apparatus and information management method of the present invention employ the following means in order to achieve at least a part of the above-described object.
[0006]
The first information management apparatus of the present invention is:
An information management device that distributes information about customers and products,
Customer information storage means for storing customer information including product holding information;
A jurisdiction store information storage means for storing jurisdiction store information about a jurisdiction store having jurisdiction over a product,
Related product information storage means for storing related product information relating to related products related to the product;
A customer search unit for searching a customer who has a product related to the related product related to the related product information stored in the related product information storage unit within a predetermined period from the customer information storage unit when a predetermined instruction is given; ,
A jurisdiction store search means for retrieving a jurisdiction store having jurisdiction over the searched customer from the jurisdiction store information storage means;
Sales that distributes sales information including at least a part of the related product information related to the search and at least a part of the customer information of the searched customer to the controlled store based on the searched store information of the searched controlled store Information distribution means;
It is a summary to provide.
[0007]
In the first information management apparatus of the present invention, when a predetermined instruction is given, a customer who has a product related to the related product related to the related product information stored in the related product information storage means within a predetermined period is stored. Retrieval from the customer information storage means, search for the jurisdiction store having jurisdiction over the searched customer from the jurisdiction store information storage means, and related product information related to the search to the jurisdiction store based on the jurisdiction store information of the searched jurisdiction store Sales information including at least a part of the customer information and at least a part of the customer information of the searched customer, so that the related product information stored within the predetermined period and the information about the customer who owns the product related to the related product, Can be effectively provided by a store having jurisdiction over the customer. As a result, the jurisdiction store can perform more effective sales activities for customers who own products related to related products.
[0008]
In such a first information management apparatus of the present invention, the customer information storage means is means for storing information on the usage of the product by the customer as a part of the customer information, and the related product information storage means is the related product information. Means for storing information relating to suitability for use in a product as a part of the related product information, wherein the customer search means holds related products related to the related product information stored within the predetermined period, and the customer The usage of the product according to the above can be a means for searching for a customer who matches the usage of the related product. By doing so, it is possible to provide sales information for the customer whose product usage is suitable to the responsible store. As a result, the jurisdiction store can carry out more effective sales activities for customers.
[0009]
In the first information management apparatus of the present invention, related product information distribution means for distributing at least a part of the related product information stored in the predetermined period to the customer based on the customer information of the searched customer. It can also be provided. In this way, related product information stored within a predetermined period can be provided to a customer who owns a product related to the related product.
[0010]
In the second information management apparatus of the present invention,
An information management device that distributes information about customers and products,
Customer information storage means for storing customer information including product holding information;
A jurisdiction store information storage means for storing jurisdiction store information about a jurisdiction store having jurisdiction over a product,
Related product information storage means for storing related product information relating to related products related to the product;
When new related product information is stored in the related product information storage unit, a customer search unit that searches the customer information storage unit for a customer who owns a product related to the related product related to the new related product information;
A jurisdiction store search means for retrieving a jurisdiction store having jurisdiction over the searched customer from the jurisdiction store information storage means;
Sales information that distributes sales information including at least a part of the new related product information and at least a part of the customer information of the searched customer to the controlled shop based on the searched shop information of the searched shop. Delivery means;
It is a summary to provide.
[0011]
In the second information management apparatus according to the present invention, when new related product information is stored in the related product information storage means, a customer who stores a product related to the related product related to the new related product information is stored as customer information. Search from the means, and search for a jurisdiction store having jurisdiction over the searched customer from the jurisdiction store information storage means, and based on the jurisdiction store information of the searched jurisdiction store, at least a part of new related product information in this jurisdiction store And sales information including at least a part of the customer information of the searched customer is distributed, and the related store information that is related to the customer who owns the product related to the related product and the related product information is more effective for the jurisdiction of the customer. Can be provided. As a result, the jurisdiction store can perform more effective sales activities for customers who own products related to related products.
[0012]
In such a second information management apparatus of the present invention, the customer information storage means is means for storing information on the usage of the product by the customer as a part of the customer information, and the related product information storage means is a related product information. A means for storing information relating to suitability for use in a product as part of the related product information, wherein the customer search means holds the related product related to the new related product information and uses the product by the customer; The application may be a means of searching for a customer who matches the use application in the related product. By doing so, it is possible to provide sales information for the customer whose product usage is suitable to the responsible store. As a result, the jurisdiction store can carry out more effective sales activities for customers.
[0013]
The second information management device of the present invention further comprises related product information distribution means for distributing at least a part of the new related product information to the customer based on the searched customer information of the customer. You can also In this way, new related product information can be provided to customers who have products related to the related product.
[0014]
The third information management apparatus of the present invention
An information management device that distributes information about customers and products,
Customer information storage means for storing customer information including product holding information and information on usage of the product by the customer;
A related product information storage means for storing related product information related to a related product related to the product including information on compatibility of the intended use in the product;
When a predetermined instruction is given, a product related to the related product related to the related product information stored in the related product information storage means within a predetermined period is held, and the use of the product by the customer is a product of the related product A customer search means for searching the customer information storage means for a customer that fits the intended use;
Related product information distribution means for distributing at least part of the related product information stored in the predetermined period to the customer based on the customer information of the searched customer;
It can also be provided.
[0015]
In the third information management apparatus of the present invention, when a predetermined instruction is given, the related product information storage means stores a product related to the related product related to the related product information stored within a predetermined period, and the customer. The customer information storage means searches the customer information storage means for a customer whose usage purpose of the product conforms to the usage purpose of the product of the related product, and the related product stored in the customer within a predetermined period based on the customer information of the searched customer. Since at least a part of the information is distributed, the related product information stored within the predetermined period can be provided to the customer more effectively.
[0016]
The fourth information management apparatus of the present invention is:
An information management device that distributes information about customers and products,
Customer information storage means for storing customer information including product holding information and information on usage of the product by the customer;
A related product information storage means for storing related product information related to a related product related to the product including information on compatibility of the intended use in the product;
When new related product information is stored in the related product information storage means, a product related to the related product related to the new related product information is held and the use of the product by the customer is used in the product of the related product. A customer search means for searching for a customer suitable for the usage from the customer information storage means;
Related product information distribution means for distributing at least a part of the new related product information to the customer based on the customer information of the searched customer;
It is a summary to provide.
[0017]
In the fourth information management apparatus of the present invention, when new related product information is stored in the related product information storage means, the product related to the related product related to the new related product information is held and the product of the product by the customer is stored. A customer whose usage is matched with the usage in the related product is searched from the customer information storage means, and at least of the related product information stored in the customer within a predetermined period based on the customer information of the searched customer. Since a part is distributed, new related product information can be provided to customers more effectively.
[0018]
In the third or fourth information management apparatus of the present invention, the jurisdiction store information storage means for storing the jurisdiction store information concerning the jurisdiction store having jurisdiction over the product, and the jurisdiction store over which the searched customer is supervised are said jurisdiction. Jurisdiction store search means for retrieving from the store information storage means, at least a part of the related product information related to the search to the jurisdiction store based on the jurisdiction store information of the searched jurisdiction store and customer information of the searched customer Sales information distribution means for distributing sales information including at least a part of the sales information. If it carries out like this, related product information and the information regarding the customer who holds the product relevant to a related product can be effectively provided by the jurisdiction store which has jurisdiction over a customer. As a result, the jurisdiction store can perform more effective sales activities for customers who own products related to related products.
[0019]
In the information management device according to any one of the first to fourth aspects of the present invention including the related product information distribution unit, the related product information distribution unit sends the information to the searched customer computer via a network. It can also be a means for distributing. In this way, information can be quickly distributed. The network includes various networks in addition to the Internet.
[0020]
In the information management apparatus according to any one of the first to fourth aspects of the present invention, comprising the sales information distribution means, the sales information distribution means sends the sales information to the computer of the searched store through a network. It can also be a means for distributing. In this way, information can be quickly distributed. The network includes various networks in addition to the Internet.
[0021]
A program for an information management apparatus according to the present invention relates to a computer, an information management apparatus according to any one of the first to fourth aspects of the present invention of any one of the above-described aspects, that is, basically a customer or a product. An information management device for distributing information, customer information storage means for storing customer information including product holding information, jurisdiction store information storage means for storing jurisdiction store information relating to a jurisdiction store having jurisdiction over the customer regarding the product, Related product information storage means for storing related product information relating to related products related to products, and related products related to related product information stored in the related product information storage means within a predetermined period when a predetermined instruction is given. Customer search means for searching for a customer having a related product from the customer information storage means, and jurisdiction store search means for searching for a jurisdiction store having jurisdiction over the searched customer from the jurisdiction store information storage means. Based on the jurisdiction store information of the retrieved jurisdiction store, the sales information including at least a part of the related product information related to the search and at least a part of the customer information of the searched customer is distributed to the jurisdiction store. A first information management device according to the present invention comprising sales information distribution means; and an information management device for distributing information relating to customers and products, customer information storage means for storing customer information including product holding information; A jurisdiction store information storage means for storing jurisdiction store information relating to a jurisdiction store having jurisdiction over a product, a related product information storage means for storing related product information related to a product related to the product, and a related product information storage means When new related product information is stored, a customer search unit that searches the customer information storage unit for a customer who owns a product related to the related product related to the new related product information; A jurisdiction store retrieval means for retrieving a jurisdiction store having jurisdiction over a customer from the jurisdiction store information storage means; and at least a part of the new related product information in the jurisdiction store based on the jurisdiction store information of the retrieved jurisdiction store; A second information management device of the present invention comprising: sales information distribution means for distributing sales information including at least a part of the customer information of the searched customer; an information management device for distributing information relating to customers and products; A customer information storage means for storing customer information including information on possession of the product and information on the usage of the product by the customer, and a relation relating to the product partially including information on compatibility of the usage in the product Related product information storage means for storing related product information related to the product, and related products related to related product information stored in the related product information storage means within a predetermined period when a predetermined instruction is given A customer search means for searching the customer information storage means for a customer who owns the product and uses the product by the customer to match the use of the related product in the product; and based on the customer information of the searched customer Related information distribution means for distributing at least a part of the related item information stored in the predetermined period to the customer, a third information management device of the present invention, information management for distributing information about the customer and the product Related to a product that includes customer information storage means for storing customer information including product possession information and information on usage of the product by the customer, and information partially relating to suitability of usage in the product Related product information storage means for storing related product information relating to related products, and when new related product information is stored in the related product information storage means, A customer search means for searching the customer information storage means for a customer who possesses a product related to a series of products and whose use of the product by the customer matches the use of the related product in the product; Related product information distribution means for distributing at least a part of the new related product information to the customer based on customer information, to function as any of the information management devices of the fourth information management device of the present invention Is the gist.
[0022]
According to the program for the information management device of the present invention, the computer functions as any one of the first to fourth information management devices of the present invention described above. Or an effect exerted by the fourth information management apparatus, for example, related product information stored within a predetermined period or new related product information and information on a customer who owns a product related to the related product The effect that can be provided more effectively, the effect that the jurisdiction stores can carry out more effective sales activities for customers who own products related to related products, related product information stored within a predetermined period Alternatively, it is possible to achieve effects such as an effect that new related product information can be provided to customers more effectively.
[0023]
The first information management method of the present invention comprises:
Information management that distributes information on customers and products using a database that stores customer information including product holding information, jurisdiction store information on products related to products, and related product information on related products related to products A method,
(A) When a predetermined instruction is given, search for a customer who has a product related to the related product related to the related product information added to the database within a predetermined period;
(B) search for a store having jurisdiction over the searched customer;
(C) Sales information including at least a part of the related product information related to the search and at least a part of the customer information of the searched customer based on the searched shop information of the searched shop. To deliver
This is the gist.
[0024]
According to the first information management method of the present invention, when a predetermined instruction is given, a customer who has a product related to the related product related to the related product information added to the database within a predetermined period is searched. , Search for the jurisdiction that has jurisdiction over this searched customer, and based on the jurisdiction store information of this searched jurisdiction store, at least a part of the related product information related to the search and the customer information of the searched customer Since sales information including at least a part of the product is distributed, related product information stored within a specified period and information about customers who own products related to related products are effectively provided by the jurisdiction of the customer. can do. As a result, the jurisdiction store can perform more effective sales activities for customers who own products related to related products.
[0025]
In the first information management method of the present invention, the customer information includes information related to the usage of the product by the customer, the related product information includes information related to suitability of the usage of the related product in the product, a) is a step of searching for a customer who holds a related product related to the related product information added within the predetermined period and whose usage of the product by the customer matches the usage of the product of the related product. It can also be. By doing so, it is possible to provide sales information for the customer whose product usage is suitable to the responsible store. As a result, the jurisdiction store can carry out more effective sales activities for customers.
[0026]
The first information management method of the present invention further comprises a step of distributing at least a part of the related product information stored in the predetermined period to the customer based on the searched customer information of the customer. You can also In this way, related product information stored within a predetermined period can be provided to a customer who owns a product related to the related product.
[0027]
The second information management method of the present invention includes:
Information management that distributes information on customers and products using a database that stores customer information including product holding information, jurisdiction store information on products related to products, and related product information on related products related to products A method,
(A) When new related product information is added to the database, a customer who has a product related to the related product related to the new related product information is searched,
(B) search for a store having jurisdiction over the searched customer;
(C) Distributing sales information including at least a part of the new related product information and at least a part of the customer information of the searched customer to the controlled store based on the searched store information of the searched controlled store Do
This is the gist.
[0028]
According to the second information management method of the present invention, when new related product information is added to the database, a customer who has a product related to the related product related to the new related product information is searched, Search for the jurisdiction that has jurisdiction over this searched customer, and based on the jurisdiction information of this searched jurisdiction, this jurisdiction will have at least some of the new related product information and at least the customer information of the searched customer Since the sales information including a part is distributed, the new related product information and the information about the customer who owns the product related to the related product can be effectively provided by the jurisdiction store having jurisdiction over the customer. As a result, the jurisdiction store can perform more effective sales activities for customers who own products related to related products.
[0029]
In the second information management method of the present invention, the customer information includes information related to the usage of the product by the customer, and the related product information includes information related to suitability of the usage of the related product in the product. a) may be a step of searching for a customer who has a related product related to the new related product information and whose usage of the product by the customer matches the usage of the product of the related product. . By doing so, it is possible to provide sales information for the customer whose product usage is suitable to the responsible store. As a result, the jurisdiction store can carry out more effective sales activities for customers.
[0030]
The second information management method of the present invention may further include a step of delivering at least a part of the new related product information to the customer based on the customer information of the searched customer. In this way, new related product information can be provided to customers who have products related to the related product.
[0031]
The third information management method of the present invention is:
A database for storing customer information including product holding information and information on usage of the product by the customer, and related product information on related products related to the product including information on compatibility of the usage of the product in part It is an information management method that uses it to distribute information about customers and products,
(A) When a predetermined instruction is given, a product related to the related product related to the related product information added within the predetermined period is stored in the database, and the use of the product by the customer is used in the product of the related product Search the database for a customer that fits the purpose of use,
(B) Distributing at least a part of the related product information added within the predetermined period to the customer based on the retrieved customer information of the customer
This is the gist.
[0032]
According to the third information management method of the present invention, when a predetermined instruction is given, the product related to the related product related to the related product information added to the database within a predetermined period is held and the product by the customer Search the database for a customer whose usage is compatible with the usage of the related product, and at least a part of the related product information added to the customer within a predetermined period based on the customer information of the searched customer Therefore, related product information stored within a predetermined period can be provided to customers more effectively.
[0033]
The fourth information management method of the present invention is:
A database for storing customer information including product holding information and information on usage of the product by the customer, and related product information on related products related to the product including information on compatibility of the usage of the product in part It is an information management method that uses it to distribute information about customers and products,
(A) When new related product information is added to the database, a product related to the related product related to the new related product information is held, and the use of the product by the customer is used in the product of the related product Search the database for a customer that fits the application,
(B) Distributing at least a part of the new related product information to the customer based on the retrieved customer information of the customer
This is the gist.
[0034]
According to the fourth information management method of the present invention, when new related product information is added to the database, the product related to the related product related to the new related product information is held and the product of the product by the customer is stored. Search the database for customers whose usage matches the usage of the related product, and distribute at least part of the new related product information to this customer based on the customer information of the searched customer. Related product information can be provided to customers more effectively.
[0035]
In such a fourth information management method of the present invention, the database stores jurisdiction store information relating to a jurisdiction store having jurisdiction over a product, and searches the jurisdiction store having jurisdiction over the searched customer from the database. Delivering sales information including at least a part of the related product information related to the search and at least a part of the customer information of the searched customer based on the jurisdiction store information of the designated jurisdiction store It can also be. If it carries out like this, related product information and the information regarding the customer who holds the product relevant to a related product can be effectively provided by the jurisdiction store which has jurisdiction over a customer. As a result, the jurisdiction store can perform more effective sales activities for customers who own products related to related products.
[0036]
A program for an information management method of the present invention is provided on a computer by any one of the above-described information management methods of the first to fourth aspects of the present invention, that is, basically product possession information. Information management method for distributing information on customers and products using a database that stores information on the related stores related to products and related product information on related products related to products (A) When a predetermined instruction is given, search for a customer who has a product related to the related product related to the related product information added to the database within a predetermined period, and (b) select the searched customer (C) Based on the jurisdiction store information of the searched jurisdiction store, the jurisdiction store has at least a part of the related product information related to the search and a small amount of customer information of the searched customer. The first information management method of the present invention that distributes sales information including a part of the information, and the customer information including the product holding information and the related store information related to the product and the related products related to the product. An information management method for distributing information on customers and products using a database that stores related product information about the product, and (a) when new related product information is added to the database, the new related product information Search for a customer who owns a product related to the related product, (b) search for a jurisdiction store having jurisdiction over the searched customer, and (c) based on the jurisdiction store information of the searched jurisdiction store The second information management method of the present invention, product possession information and customer, which distributes sales information including at least a part of the new related product information and at least a part of the customer information of the searched customer to a jurisdiction store By the Information on customers and products using a database that stores customer information, including information on the intended use of products, and related product information on related products, including information on suitability of intended use in products. An information management method for distribution, wherein (a) when a predetermined instruction is given, a product related to a related product related to related product information added within a predetermined period is held in the database, and a product of the product by the customer is stored. Search the database for a customer whose usage is suitable for the usage in the product of the related product, and (b) related product information added to the customer within the predetermined period based on the customer information of the searched customer. In the third information management method of the present invention for delivering at least a part of the customer information and product information including product holding information and information on the usage of the product by the customer An information management method for distributing information on customers and products using a database that stores related product information on related products related to products that partially include information on suitability for use purposes. When new related product information is added to the database, a product related to the related product related to the new related product information is held, and the use of the product by the customer matches the use of the related product in the product Any of the fourth information management methods of the present invention, wherein a customer is searched from the database, and (b) at least a part of the new related product information is distributed to the customer based on the customer information of the searched customer. The gist is that each step in the information management method is executed as each procedure.
[0037]
According to the program for the information management method of the present invention, the computer causes each step in the information management method of any one of the first to fourth aspects of the present invention to be executed as each procedure. The effects of the first to fourth information management methods of the present invention, for example, related product information stored within a predetermined period or new related product information and information about a customer who owns a product related to the related product. The effect that can be effectively provided by the jurisdiction store that has jurisdiction over the customer, the effect that the jurisdiction store can carry out more effective sales activities for customers who have products related to related products, within a predetermined period It is possible to achieve effects such as an effect that stored related product information or new related product information can be provided to a customer more effectively.
[0038]
DETAILED DESCRIPTION OF THE INVENTION
Next, embodiments of the present invention will be described using examples. FIG. 1 is a configuration diagram showing an outline of a configuration of a related product information management system 10 including a related product information management server 20 according to an embodiment of the present invention. The related product information management server 20 according to the embodiment includes a printer 30 as a product, a printer 30 as a product, and a printer 30 as a product, and a printer 30 as a product. The related product information management system 10 is connected to the customer's own computer 40 via the Internet 12, and the related product information input system 21 for registering the related product information in the related product information database 25, and customer information A customer information input system 22 for registering customer information in the database 26, a jurisdiction store information input system 23 for registering jurisdiction store information in the jurisdiction store information database 27, and information on newly-released related products are stored in the computer 30 And a related product information distribution system 24 for distribution to the customer's computer 40 In the following description, a specific example is taken when printing paper as a related product used in the printer 42 is newly released.
[0039]
FIG. 2 is an explanatory diagram illustrating an example of a data structure of related product information. The related product information registered in the related product information database 25 by the related product information input system 21 includes, as shown in FIG. 2, the name of the related product, the corresponding model as the related product, the size, the usage, the driver setting, and the registration date. Etc. are configured as data. In a specific example in which the related product is printing paper, “glossy paper roll A”, “photo paper roll A”, or the like is input as the name of the related product, and XX-XXX as the product name of the printer as the corresponding model. ○, Δ △-△△△, etc. are input, and the size of the printing paper is input as the size. In addition, as for the use of newly released printing paper, “1. Printing of panels / posters / signboards for indoor use”, “2. Printing of panels / posters / signboards for outdoor use”, “3. "Printing proposals for layouts", "4. Use as color proof for checking before submission", "5. Use as color proof", "6. Print graphic art (fine art) work", "7. “Printing works”, “8. Printing internal presentation materials (outside design industry)”, “9. Creating external presentation materials (outside design industry)”, “10. Printing CAD / GIS screens”, The appropriate one is input from “11. Print Perth”. As the driver setting, “glossy paper”, “photo paper”, or the like as a setting for the driver installed in the computer to which the printer 42 is connected is input. As the registration date, the date when the related product information is registered in the related product information database 25 is input.
[0040]
FIG. 3 is an explanatory diagram illustrating an example of a data structure of customer information. The customer information registered in the customer information database 26 by the customer information input system 22 is input when the printer 42 is purchased or when the questionnaire illustrated in FIG. In this way, the customer's name, address, e-mail address, purchased model, usage, etc. are configured as data. Here, as the usage, the customer's answer to the questionnaire illustrated in FIG. 4 is input. The selectable uses are the same as those used for the related product information.
[0041]
FIG. 5 is an explanatory diagram showing an example of the data structure of the jurisdiction store information. As shown in the figure, the jurisdiction store information registered in the jurisdiction store information database 27 by the jurisdiction store information input system 23 is composed of the store name, jurisdiction area, e-mail address, product corresponding to the jurisdiction store, and the like as data. Yes.
[0042]
Next, related product information distribution processing when the related product information management server 20 functions as the related product information distribution system 24 will be described. FIG. 6 is a flowchart illustrating an example of related product information distribution processing executed by the related product information management server 20. In the embodiment, the related product information distribution process is executed every Monday at 3 am.
[0043]
In the related product information distribution process, first, a process of accessing the related product information database 25 and searching for related product information registered within one week based on the registration date of the related product information is executed (step S100). Then, based on the corresponding model and use in the retrieved related product information, the customer information database 26 is searched for customer information having the corresponding model and suitable for the use (step S102). That is, the customer information in which the purchased model in the customer information is the same as the corresponding model in the related product information and the use in the customer information is the same as the use in the related product information is searched. Based on the address of the customer information, the jurisdiction store information having jurisdiction over the customer of the customer information retrieved from the jurisdiction store information database 27 is searched (step S104).
[0044]
Next, an e-mail for the customer including a part of newly-released related product information is created (step S106), and the e-mail created based on the e-mail address of the searched customer information is transmitted to the customer's computer 40 ( Step S108). An example of an electronic mail transmitted to the customer's computer 40 is shown in FIG. As shown in the figure, in the e-mail, a newly-released related product (photo paper roll A) is described with a use that matches the customer's use, and an element in which a URL for ordering is embedded ("Here" in the e-mail) and the store name and phone number of the responsible store. The customer who has received such an e-mail can know the printing paper as a newly-sold related product that can be used for the printer 42 and can confirm that the use of the printer 42 is suitable. An order for purchasing printing paper can be placed.
[0045]
When the created e-mail is transmitted to the customer's computer 40, an e-mail including a part of the newly-released related product information and a part of the customer information of the customer who can sell the related product is subsequently created (step S110), the electronic mail created based on the retrieved mail address of the responsible store information is transmitted to the computer 30 of the responsible store (step S112). An example of an e-mail transmitted to the responsible store is shown in FIG. As shown in the figure, the e-mail describes the application that matches the name (photo paper roll A) for the newly released related products, and the customer list and the customer's name are owned by the customer. The model name, address, telephone number, and usage are listed. The jurisdiction store that receives these e-mails can formulate a sales strategy for selling the printing paper as a newly released related product to customers.
[0046]
According to the related product information management server 20 of the embodiment described above, the model corresponding to the related product in the new related product information registered in the related product information database 25 within one week is owned and the use of the related product Search for a customer that fits the application and create and send an email containing a piece of information about the new related item to this customer. As a result, it is possible to quickly provide appropriate information to the customer.
[0047]
Further, according to the related product information management server 20 of the embodiment, the model corresponding to the related product in the new related product information registered in the related product information database 25 within one week is owned and the use and use of the related product. An e-mail including information on a new related product and a part of customer information can be created and transmitted to a store having jurisdiction over a customer who is in compliance. As a result, it is possible to promptly provide business-critical information to the responsible store.
[0048]
In the related product information management server 20 of the embodiment, related product information distribution processing includes related product information search, customer search, jurisdiction store search, customer e-mail creation, customer e-mail transmission, jurisdiction. The processing is performed in the order of creation of e-mail to the store and transmission of e-mail to the responsible store. However, the related item information search, the customer search, and the search of the responsible store are sequentially performed in this order. There is no need. The creation of e-mail to the customer may be in any order after the customer search, and the sending of e-mail to the customer may be in any order after the creation of the e-mail to the customer. In addition, the creation of e-mails to the responsible store may be in any order after the search for the responsible store, and the sending of e-mails to the responsible store will be in any order after the creation of the e-mail to the responsible store. But you can.
[0049]
In the related product information management server 20 of the embodiment, a model corresponding to the related product in the new related product information is held, and information related to the new related product is stored in the jurisdiction store having jurisdiction over the customer and the usage of the related product. An e-mail containing a part of customer information was created and sent, but regardless of the customer's purpose, the relevant store with jurisdiction over the customer who owns the model corresponding to the related product in the new related product information It is good also as what produces and transmits the electronic mail containing the information regarding a new related product, and a part of customer information.
[0050]
In the related product information management server 20 of the embodiment, an electronic device that has a model corresponding to the related product in the new related product information and includes a part of the information related to the new related product to a customer whose usage of the related product and the application is suitable. Compose and send an email and create and send an email containing information about the new related product and some of the customer's information to the jurisdiction that has jurisdiction over the customer. Create and send an email containing some of the information about the product, but you may not send an email to the jurisdiction that has jurisdiction over the customer, and vice versa, An electronic mail including information on a new related product and part of the customer information may be created and transmitted to the store having jurisdiction over the customer.
[0051]
In the related product information management server 20 of the embodiment and its modification, the related product information distribution process is executed every Monday at 3 am, but it is executed every day at 3 am, or on the 1st and 16th of every month. It may be executed periodically at a predetermined interval, for example, at 3 am, or may be executed irregularly. Further, when new related product information is registered in the related product information database 25, the related product information distribution process may be executed for the newly registered related product information. In this case, the process of searching for related product information registered within one week of step S100 becomes unnecessary.
[0052]
In the related product information management server 20 of the embodiment, the printer 42 as the product when the print paper that can be used for the printer 42 is newly released and the print paper as the related product have been described as specific examples. The relationship with related products is not limited to printers and printing paper. For example, devices and consumables such as printers, inks, scanners and their optional products, and devices and optional products used for those devices. Of course, these products and related products may be used.
[0053]
In the related product information management server 20 of the embodiment, information on newly released related products and customer information are transmitted by e-mail to the searched customers and jurisdiction stores, but information is distributed using a method other than e-mail. It is good.
[0054]
In the related product information management server 20 of the embodiment, the electronic mail is transmitted to the computer 30 of the responsible store or the customer's computer 40 via the Internet 12, but the computer 30 of the responsible store is used using a network other than the Internet 12. Alternatively, the electronic mail may be transmitted to the customer's computer 40.
[0055]
In the embodiment, the related product information management server 20 that distributes related product information has been described as one embodiment of the present invention. However, the information management method may be used when distributing related product information. A program that causes the computer to function as the related product information management server 20 and a program that causes the computer to execute each step of the information management method when distributing the related product information as each procedure may be employed. In the case of this program form, each process of the related product information distribution process executed by the related product information management server 20 is programmed in an appropriate language, or the related product information distribution process executed by the related product information management server 20. These processes may be programmed in an appropriate language as each procedure.
[0056]
The embodiments of the present invention have been described using the embodiments. However, the present invention is not limited to these embodiments, and can be implemented in various forms without departing from the gist of the present invention. Of course you get.
[Brief description of the drawings]
FIG. 1 is a configuration diagram showing an outline of a configuration of a related product information management system 10 including a related product information management server 20 according to an embodiment of the present invention.
FIG. 2 is an explanatory diagram showing an example of a data structure of related product information.
FIG. 3 is an explanatory diagram showing an example of a data structure of customer information.
FIG. 4 is an explanatory diagram showing an example of a questionnaire conducted for a customer.
FIG. 5 is an explanatory diagram showing an example of a data structure of jurisdiction store information.
6 is a flowchart showing an example of related product information distribution processing executed by the related product information management server 20. FIG.
FIG. 7 is an explanatory diagram showing an example of an electronic mail transmitted to a customer.
FIG. 8 is an explanatory diagram showing an example of an e-mail transmitted to a responsible store.
[Explanation of symbols]
10 related product information management system, 12 Internet, 20 related product information management server, 21 related product information input system, 22 customer information input system, 23 jurisdiction store information input system, 24 related product information distribution system, 25 related product information database, 26 Customer information database, 27 Competent store information database, 30 Competent store computer, 40 Customer computer, 42 Printer.

Claims (18)

An information management device that distributes information about customers and products,
Customer information storage means for storing customer information including product holding information and information on usage of the product by the customer;
A jurisdiction store information storage means for storing jurisdiction store information about a jurisdiction store having jurisdiction over a product,
A related product information storage means for storing related product information related to a related product related to the product including information on compatibility of the intended use in the product;
When a predetermined instruction is given, a product related to the related product related to the related product information stored in the related product information storage means within a predetermined period is held, and the use of the product by the customer is a product of the related product A customer search means for searching the customer information storage means for a customer that fits the intended use;
A jurisdiction store search means for retrieving a jurisdiction store having jurisdiction over the searched customer from the jurisdiction store information storage means;
Sales that distributes sales information including at least a part of the related product information related to the search and at least a part of the customer information of the searched customer to the controlled store based on the searched store information of the searched controlled store Information distribution means;
An information management device comprising:   Based on the customer information of the retrieved customer, at least a part of information including related product information stored within the predetermined period and jurisdiction store information related to a jurisdiction store having jurisdiction over the retrieved customer is distributed to the customer. The information management apparatus according to claim 1, further comprising related product information distribution means. An information management device that distributes information about customers and products,
Customer information storage means for storing customer information including product holding information and information on usage of the product by the customer;
A jurisdiction store information storage means for storing jurisdiction store information about a jurisdiction store having jurisdiction over a product,
A related product information storage means for storing related product information related to a related product related to the product including information on compatibility of the intended use in the product;
When new related product information is stored in the related product information storage means, a product related to the related product related to the new related product information is held and the use of the product by the customer is used in the product of the related product. A customer search means for searching for a customer suitable for the usage from the customer information storage means;
A jurisdiction store search means for retrieving a jurisdiction store having jurisdiction over the searched customer from the jurisdiction store information storage means;
Sales information that distributes sales information including at least a part of the new related product information and at least a part of the customer information of the searched customer to the controlled shop based on the searched shop information of the searched shop. Delivery means;
An information management device comprising:   Related product information delivery for delivering to the customer at least a part of information including the new related product information and jurisdiction store information relating to a jurisdiction store having jurisdiction over the searched customer based on customer information of the retrieved customer The information management apparatus according to claim 3, comprising means. An information management device that distributes information about customers and products,
Customer information storage means for storing customer information including product holding information and information on usage of the product by the customer;
A related product information storage means for storing related product information related to a related product related to the product including information on compatibility of the intended use in the product;
When a predetermined instruction is given, a product related to the related product related to the related product information stored in the related product information storage means within a predetermined period is held, and the use of the product by the customer is a product of the related product A customer search means for searching the customer information storage means for a customer that fits the intended use;
Related product information distribution means for distributing at least part of the related product information stored in the predetermined period to the customer based on the customer information of the searched customer;
An information management device comprising: An information management device that distributes information about customers and products,
Customer information storage means for storing customer information including product holding information and information on usage of the product by the customer;
A related product information storage means for storing related product information related to a related product related to the product including information on compatibility of the intended use in the product;
When new related product information is stored in the related product information storage means, a product related to the related product related to the new related product information is held and the use of the product by the customer is used in the product of the related product. A customer search means for searching for a customer suitable for the usage from the customer information storage means;
Related product information distribution means for distributing at least a part of the new related product information to the customer based on the customer information of the searched customer;
An information management device comprising: The information management device according to claim 5 or 6,
A jurisdiction store information storage means for storing jurisdiction store information about a jurisdiction store having jurisdiction over a product,
A jurisdiction store search means for retrieving a jurisdiction store having jurisdiction over the searched customer from the jurisdiction store information storage means;
Sales that distributes sales information including at least a part of the related product information related to the search and at least a part of the customer information of the searched customer to the controlled store based on the searched store information of the searched controlled store Information distribution means;
An information management device comprising:   8. The information management apparatus according to claim 2, wherein the related product information distribution means is means for distributing the information to the searched customer's computer via a network.   The information management apparatus according to claim 1, wherein the sales information distribution unit is a unit that distributes the sales information to a computer of the searched jurisdiction store via a network.   A program that causes a computer to function as the information management device according to claim 1. Related to products that include customer information including product holding information and information on usage of the product by the customer, jurisdiction store information on the jurisdiction of the customer with respect to the product, and information on the suitability of the product for usage An information management method for distributing information on customers and products using a database that stores related product information on related products.
(A) When a predetermined instruction is given, a product related to the related product related to the related product information added within the predetermined period is stored in the database, and the use of the product by the customer is used in the product of the related product Search for customers that fit your purpose,
(B) search for a store having jurisdiction over the searched customer;
(C) Sales information including at least a part of the related product information related to the search and at least a part of the customer information of the searched customer based on the searched shop information of the searched shop. Information management method to be distributed.   Based on the customer information of the retrieved customer, at least a part of information including related product information stored within the predetermined period and jurisdiction store information related to a jurisdiction store having jurisdiction over the retrieved customer is distributed to the customer. The information management method according to claim 11, further comprising the step of: Related to products that include customer information including product holding information and information on usage of the product by the customer, jurisdiction store information on the jurisdiction of the customer with respect to the product, and information on the suitability of the product for usage An information management method for distributing information on customers and products using a database that stores related product information on related products.
(A) When new related product information is added to the database, a product related to the related product related to the new related product information is held, and the use of the product by the customer is used in the product of the related product Search for customers that fit your application,
(B) search for a store having jurisdiction over the searched customer;
(C) Distributing sales information including at least a part of the new related product information and at least a part of the customer information of the searched customer to the controlled store based on the searched store information of the searched controlled store Information management method.   And delivering at least a part of information including the new related product information and jurisdiction store information about a jurisdiction store having jurisdiction over the searched customer to the customer based on customer information of the searched customer. Item 14. The information management method according to Item 13. A database for storing customer information including product holding information and information on usage of the product by the customer, and related product information on related products related to the product including information on compatibility of the usage of the product in part It is an information management method that uses it to distribute information about customers and products,
(A) When a predetermined instruction is given, a product related to the related product related to the related product information added within the predetermined period is stored in the database, and the use of the product by the customer is used in the product of the related product Search the database for a customer that fits the purpose of use,
(B) An information management method for delivering at least a part of the related product information added within the predetermined period to the customer based on the searched customer information of the customer. A database for storing customer information including product holding information and information on usage of the product by the customer, and related product information on related products related to the product including information on compatibility of the usage of the product in part It is an information management method that uses it to distribute information about customers and products,
(A) When new related product information is added to the database, a product related to the related product related to the new related product information is held, and the use of the product by the customer is used in the product of the related product Search the database for a customer that fits the application,
(B) An information management method for delivering at least a part of the new related product information to the customer based on the retrieved customer information of the customer. The information management method according to claim 15 or 16, comprising:
The database stores jurisdiction store information about a jurisdiction store that has jurisdiction over a customer regarding a product,
The jurisdiction store that has jurisdiction over the searched customer is searched from the database, and the related store information related to the search is searched for at least a part of the related product information in the search based on the jurisdiction store information of the searched jurisdiction store. An information management method comprising a step of distributing sales information including at least a part of customer information of a customer.   A program for causing a computer to execute each step of the information management method according to claim 11 as each procedure.

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