JP4175601B2 - Monitoring support system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a monitoring support system for monitoring and supporting elderly people and infants using the Internet network.
[0002]
[Prior art]
FIG. 4 is a block diagram showing a conventional monitoring support system. In FIG. 4, reference numeral 1 denotes a monitoring subject side control device, 2 denotes an Internet network, 3 A denotes a monitoring side control device, and the monitoring subject side control device 1 and the monitoring side control device 3 A are connected via the Internet network 2. Yes. 4a and 4b are display devices, 5a and 5b are microphones, 6a and 6b are speakers, 7 is a camera, and the monitoring side control device 3A controls the monitoring subject side control device 1 connected via the Internet network 2. By doing so, the monitoring subject side is monitored using the microphones 5a and 5b, the speakers 6a and 6b, and the camera 7.
[0003]
[Problems to be solved by the invention]
However, in the conventional monitoring support system, as shown in FIG. 4, there is a system that monitors the person to be monitored via the Internet network 2, but a monitoring agent is requested together with monitoring conditions such as a monitoring level and a monitoring interval. In addition, a monitoring agent registered in advance based on the monitoring conditions performs monitoring, and the center records whether the monitoring is normally performed, charges the monitoring fee to the monitoring client, and sends a part of the monitoring agent to the monitoring agent. None had the means to pay.
[0004]
Conventionally, monitoring of elderly people and the like has been mainly performed by sensors, and it has been made to check for no response etc. by patrol, and there was concern about responsiveness, reliability, and service.
[0005]
The present invention has been made in view of the above-described points. Expected to increase the number of elderly people, utilizing healthy elderly people, registering elderly people requiring monitoring in advance, and monitoring such elderly people visually or by voice via the Internet An object of the present invention is to provide a monitoring support system that can do this.
[0006]
[Means for Solving the Problems]
The monitoring support system according to the present invention includes a monitoring client side control device connected to the Internet network, and a monitoring subject side control device connected to the Internet network for distributing monitoring information of the monitoring subject to the monitoring side. And a plurality of monitoring agent side control devices connected to the Internet network and acting as monitoring agents for monitoring, and a monitoring support center connected to the Internet network for relaying monitoring agents, collecting charges, and monitoring agent checking The monitoring support center device has a database in which information of a monitoring client, a monitoring target person, and a monitoring agent is registered in advance, from the monitoring client side control device via the Internet network. It is necessary to save the requested monitoring target, monitoring level, monitoring period, monitoring interval and monitoring image, and audio. The absence of monitoring proxy request content and registers in the database as a monitoring projects, the monitoring proxy request contents displayed as a monitoring transactions for a plurality of monitoring agent side control unit, the monitoring agency that respond artifact selection The person side control device is connected to the monitoring subject person side control device, and monitoring according to the monitoring level is started.
[0007]
The monitoring agent side control device monitors a plurality of monitoring items at the same time.
[0008]
The monitoring support center device is characterized in that the monitoring agent side control device periodically transmits a monitoring response according to the monitoring interval, and stores the monitoring agent's monitoring result. is there.
[0009]
In addition, the monitoring support center device stores the image and sound being monitored together with a time stamp in accordance with a request from the monitoring client side control device.
[0010]
The monitoring support center device notifies the monitoring agent side control device of warning information when the monitoring result is not responded during monitoring within a predetermined period from the monitoring agent side control device. If there is still no response during monitoring, a transfer process to another monitoring agent is performed.
[0011]
Further, the monitoring support center device pays a monitoring fee to the monitoring agent according to the monitoring result and simultaneously charges the monitoring client for the monitoring fee.
[0012]
DETAILED DESCRIPTION OF THE INVENTION
Embodiment 1 FIG.
FIG. 1 is a diagram showing a first embodiment of the present invention. In FIG. 1, reference numeral 1 is a monitoring subject side control device, 3 is a monitoring client side control device, 10a and 10b are monitoring agent side control devices, and 8 is a monitoring support center device. These control devices and the center device are the Internet. They are connected via the network 2. 9 is a database connected to the monitoring support center device 8, 4 a, 4 b, 4 c, 4 d is a generic name 4 is a display device, 5 a, 5 b, 5 c, 5 d is a generic name 5 is a microphone, 6 a, 6 b, 6 c, 6 d In general, 6 is a speaker, and 7 is a camera.
[0013]
Next, the operation will be described. Usually, the monitoring client uses the monitoring client-side control device 3 to connect to the monitoring subject-side control device 1, and uses the camera 7 and the microphone 5a connected to the monitoring subject-side control device 1 to display images and sounds. The person being monitored is monitored by In some cases, a call is made using the microphone 5b connected to the monitoring client side control device 3.
[0014]
When the monitoring client wants to request monitoring, the monitoring client side control device 3 is used to connect to the monitoring support center device 8 to register the monitoring request. The contents of the monitoring request include a monitoring target person (including a telephone number), a monitoring level (image and sound, blurred image and sound, only sound), a monitoring period (start and end), a monitoring interval (always, 15 minutes) Each hour, every hour, etc.) and whether or not the monitoring image / sound needs to be stored.
[0015]
Based on such a monitoring request, the elderly support system operates according to the flowchart shown in FIG. 2 for explaining the operation of the monitoring support center device 8 and the flowchart shown in FIG. 3 for explaining the operation of the monitoring agent side control device 10. . First, the monitoring support center apparatus 8 that has received the monitoring request registers the above-described monitoring request content in the database 9 as a monitoring item (S101, S102).
[0016]
On the other hand, when the monitoring agent connects to the monitoring support center device 8 using the monitoring agent side control device 10, displays the monitoring item from the monitoring item list, searches for the monitoring item, and selects the item to be monitored, A case selection response is transmitted to the monitoring support center apparatus 8 (S201, S202).
[0017]
The monitoring support center device 8 that has received the response from the monitoring agent connects the monitoring subject side control device 1 and the monitoring agent control device 10 to start monitoring (S103, S104). At this time, the monitoring support center device 8 controls the monitoring target person side control device 1 according to the monitoring level, thereby blurring the image or stopping the transmission of the image. Also, an interval timer corresponding to the monitoring interval is started (S105).
[0018]
The monitoring agent control device 10 that has recognized the connection with the monitoring target person side control device can monitor multiple monitoring items simultaneously by performing screen splitting, screen switching control, etc. when other items are already being monitored. Is possible (S203 to S205).
[0019]
When the interval timer times out (S106 → S109), the monitoring support center apparatus 8 transmits a monitoring response request to the monitoring agent control apparatus 10 and starts a response waiting timer (S110).
[0020]
Upon receiving the monitoring response request, the monitoring agent control apparatus 10 displays the response request on the display device 4 and starts a response waiting timer (S206 → S208). When a response from the monitoring agent is recognized (S209), a response during monitoring is transmitted to the monitoring support center apparatus 8, and when the monitoring request content includes storage of a monitoring image or audio, the image or audio is transmitted. Is transmitted to the monitoring support center apparatus 8 (S210, S211).
[0021]
The monitoring support center device 8 that has received the response from the monitoring agent control device 10 records the monitoring result in the database 9 and, if the monitoring request content includes storage of monitoring images and sounds, monitoring agent control. The image and sound received from the apparatus are recorded in the database 9 together with the reception time data (time stamp) (S111 to S114).
[0022]
Further, when the monitoring response waiting timer times out (S111), the monitoring support center device 8 outputs an alarm (by a screen (not shown) or sound) at the monitoring support center 8 and monitors on the monitoring support center side. Whether or not the agent is monitoring is confirmed by a separate means, and if monitoring is confirmed, it is processed as a response, and if monitoring cannot be confirmed, transfer processing to another monitoring agent is performed (S111 → S115, S116).
[0023]
As a result, it is possible not only to connect the monitoring agent to the line, but also to manually confirm that the monitoring is actually being performed manually, and to provide a means for more reliable monitoring. Can be provided.
[0024]
In addition, when the monitoring end time is reached (S106), the monitoring support center device 8 releases the connection between the monitoring target person side control device 1 and the monitoring agent control device 10 (S107). At this time, the monitoring result is recorded in the database 9 as billing data for the monitoring client and as payment data for the monitoring agent (S108). Further, it is possible to provide means for automatically paying the monitoring fee to the monitoring client and paying the monitoring agent fee to the monitoring agent based on the billing / payment data by a separate means.
[0025]
By doing so, it is anticipated that communication charges will decrease in the future, the spread of the Internet, and the number of elderly people (including healthy elderly people will increase). It is possible to build a business that is monitored visually or by voice.
[0026]
【The invention's effect】
As described above, according to the present invention, it is possible to expect an increase in the number of elderly people, use healthy elderly people, register elderly people requiring monitoring in advance, and the healthy elderly people can be monitored visually or by voice via the Internet. .
[Brief description of the drawings]
FIG. 1 is a configuration diagram of an elderly support system using an image monitoring system according to an embodiment of the present invention.
FIG. 2 is a flowchart showing the operation on the monitoring support center apparatus side according to the embodiment of the present invention.
FIG. 3 is a flowchart showing the operation on the monitoring agent control device side according to the embodiment of the present invention;
FIG. 4 is a configuration diagram of a system using a conventional image monitoring system.
[Explanation of symbols]
1 Monitoring target side control device, 2 Internet, 3 Monitoring client side control device, 4a, 4b, 4c, 4d Display device, 5a, 5b, 5c, 5d Microphone, 6a, 6b, 6c, 6d Speaker, 7 Camera, 8 Monitoring support center device, 9 Database, 10a, 10b Monitoring agent side control device.

Claims (6)

A monitoring client side control device connected to the Internet network;
Connected to the Internet network, the monitoring target person side control device for distributing monitoring information of the monitoring target person to the monitoring side,
A plurality of monitoring agent side control devices connected to the Internet network and acting as monitoring agents for the monitoring target;
A monitoring support center device connected to the Internet network, for performing monitoring agency, collecting costs, and monitoring agency check; and
The monitoring support center device has a database in which information of a monitoring client, a monitoring target person, and a monitoring agent is registered in advance, and is requested from the monitoring client side control device via the Internet network. The monitoring agent request content indicating whether or not the target person, the monitoring level, the monitoring period, the monitoring interval, the monitoring image, and the voice need to be stored is registered in the database as a monitoring matter, and for a plurality of monitoring agent side control devices The monitoring agent request content is displayed as a monitoring item, and the monitoring agent side control device that responds to the item selection response is connected to the monitoring subject side control device, and monitoring according to the monitoring level is started. Monitoring support system. The monitoring support system according to claim 1,
The monitoring agent side control device monitors a plurality of monitoring items simultaneously. The monitoring support system according to claim 1 or 2,
The monitoring support center apparatus, monitoring support system to the monitoring agent side control device periodically to send a monitored response according to the monitoring interval, and to store the monitoring result of the monitoring agent. The monitoring support system according to claim 3,
The monitoring support center device stores a monitored image and sound together with a time stamp in accordance with a request from a monitoring client side control device. The monitoring support system according to claim 3 or 4,
The monitoring support center device notifies the monitoring agent side control device of the warning information when the monitoring result is not returned from the monitoring agent side control device within a certain period of time and the monitoring response is not received. A monitoring support system characterized in that if there is no response during monitoring, a transfer process to another monitoring agent is performed. The monitoring support system according to any one of claims 3 to 5,
The monitoring support center device pays a monitoring fee to a monitoring agent and simultaneously charges a monitoring fee to a monitoring client according to the monitoring result.

Images