JP4240144B2 - Information processing device management system - Google Patents

Description

  The present invention relates to an information processing apparatus management system that manages information processing apparatuses existing in a plurality of data centers, and in particular, information that can reduce the software environment construction cost of each information processing apparatus and the operation cost of each information processing apparatus. The present invention relates to a processing device management system.

  There are cases where a hosting service or a housing service is provided in an Internet Data Center (IDC). In some cases, a local government, a company, etc. provide an IDC and provide a unique service from a server installed in the IDC. A facility having an earthquake resistant structure for installing a server is called a data center. IDC is a facility where a server connected to the Internet is installed.

  In addition, a system in which a plurality of servers are connected to a center server has been proposed (for example, Patent Document 1). Patent Document 1 describes a public service system including a local government server installed by each local government to provide a resident service and a center server connected to each local government server. When there is an access from a shared terminal installed in a public facility or the like, the center server described in Patent Document 1 acquires position information of the shared terminal. Then, the shared terminal is connected to the local government server having jurisdiction over the installation location of the shared terminal so that the user of the shared terminal can receive the resident service.

  In addition, a system having a center that collects data from a plurality of information processing apparatuses and transmits a message to the information processing apparatus based on the data has been proposed (for example, see Patent Document 2). The center described in Patent Document 2 collects technical information related to equipment from an information processing apparatus of a manufacturer that manufactures equipment such as air conditioning equipment. In addition, the operation information of the equipment is collected from the information processing apparatus of the user who uses the equipment. Based on the collected technical information and operation information, the center calculates the inspection, maintenance, and replacement times of the equipment and notifies the information processing apparatus of the manufacturer and user.

  When installing software in an information processing apparatus, an operator generally operates the information processing apparatus to perform installation work. However, software may be installed from one information processing apparatus to another information processing apparatus via a LAN. As software that realizes such an installation form, there is JumpStart (trademark) of Sun Microsystems Inc. (Sun Microsystems). An outline of this software is described in one of documents published by the company under the name SunBluePrints (trademark) (see Non-Patent Document 1). SunBluePrints (trademark) is distributed online. According to this software, since the client to which the software is installed transmits a request by broadcast transmission, booting of the client is started.

JP 2002-133033 (page 2-4, FIG. 1)

Japanese Patent Laid-Open No. 2002-320281 (page 2-3, FIG. 1)

John S. Howard, “JumpStart Mechanics: Using JumpStart Application for Hands-Free Installation of Unbundled Software”, (USA), Sun Microsystems Inc., May 2000, p. 2

  The service provided by the server installed in each IDC is determined by the manager of each IDC. Then, application software (hereinafter simply referred to as an application) and middleware corresponding to the service are installed on the server. Therefore, applications and middleware installed on the server often differ depending on the IDC. For example, an IDC server of one local government and an IDC server of another local government often have different installed applications. Further, even when common middleware and applications are installed on each IDC server, the setting of the software is individually determined according to the desire of the administrator (for example, each local government) of each server. As for the OS (Operating System), an OS such as UNIX (registered trademark) is often installed on a server. However, even if the OS is common, the setting of the OS is individually determined according to the desire of the administrator of each server.

  As described above, when software such as OS, middleware, and application is installed in the server, the software is selected or the software is set according to the request of the server administrator. For this reason, the administrator of each server needs to individually prepare personnel having expertise for performing desired software with desired settings, media on which software is recorded, and the like. As a result, the cost for software environment construction (software installation) has increased.

  Note that, in the installation via the LAN as described in Non-Patent Document 1, the server must receive the request broadcast by the client. Therefore, the server must be within the reach of the broadcast transmission of the client installed with the software. It is not realistic to connect the information processing apparatus to be installed and each IDC server via a LAN. Therefore, it is inappropriate to apply the installation software described in Non-Patent Document 1 to software installation on each IDC server.

  Conventionally, when installing software on each IDC server, it has not been possible to evaluate before installation whether or not a desired operation can be realized by setting the determined software.

  In addition, it is necessary to perform software maintenance after starting the operation of the server. For example, when the existence of a worm virus (hereinafter referred to as a worm) is known, the software must be rewritten so that the worm can be dealt with. Since each IDC manager individually performed such maintenance work, each manager had to prepare personnel having expertise for maintenance work. As a result, server operating costs have also increased.

  Therefore, an object of the present invention is to reduce the software environment construction cost of a plurality of servers. Another object is to reduce the operating cost of the server.

An information processing apparatus management system according to the present invention is a plurality of information processing apparatuses to be managed, and provides a service to a general terminal by executing a process according to a service request from the general terminal to be a service provision target A plurality of information processing devices, a management server that manages the plurality of information processing devices, and a relay device that relays information between the information processing device and the management server . Connected via a communication network, the relay device and the management server are connected via a communication network, and each information processing device requests a service request from a general terminal as processing result information generated according to the executed processing. Processing result storage means for storing a log file describing the time when the service is received and the time when the response is received from the general terminal, and a service request from the general terminal. And executes the processing Flip was to generate a log file that describes the time when the response from the general terminal in time and general terminal has received the service request, processing result control unit to store the log file as the processing result information in the storage means The control unit included in each information processing device accepts the time and service request responding to the general terminal described in the processing result information stored in the processing result storage means when there is a request from the relay device. Data indicating response time performance is generated by calculating a difference from the time of transmission, and data indicating response time performance is transmitted to the relay device. The relay device transmits data indicating response time performance to the information processing device. a control unit for requesting the transmission every predetermined period, the control unit relay device comprises, after receiving the data indicating the response time performance of each information processing apparatus, Transmitting data indicating the response time performance received from the information processing apparatus to the management server, the management server stores the data indicating a response time performance for receiving from the relay device, and the reference to be satisfied by the data indicating the response time performance and data storage means for previously storing reference information comprising, with the information processing apparatus is specified from the terminal for displaying the data received from the management a terminal that will be connected via a communication network with the management server server response time performance When the request for data indicating is received, the ratio of the response time performance related to the specified information processing device that satisfies the reference response time performance indicated by the reference information is calculated. And a control unit that transmits to the terminal.

The information processing apparatus management system according to the present invention is a plurality of information processing apparatuses to be managed, and provides services to general terminals by executing processing in response to service requests from general terminals to be service provided. a plurality of information processing apparatus for providing a management server for managing a plurality of information processing apparatuses, and a relay device for relaying information between the information processing apparatus and the management server, and the information processing apparatus and the relay apparatus Are connected via a communication network, the relay device and the management server are connected via a communication network, and each information processing device is abnormal during processing as processing result information generated according to the executed processing. Processing result storage means for storing a log file describing the time when the error occurred and the time when the error was recovered, and processing corresponding to a service request from a general terminal With rows, the time an abnormality during processing is restored from the time and abnormal generate log file describing, and a control unit for storing the processing result storage unit processes the log files to the result information, each information processing When there is a request from the relay device , the control unit included in the device calculates the average by calculating the difference between the recovery time described in the processing result information stored in the processing result storage means and the time when the abnormality occurs. The repair time data is generated, the average repair time data is transmitted to the relay device, and the relay device includes a control unit that requests the information processing device to transmit the average repair time data every predetermined period , control unit relay device comprises, after receiving the data of the mean time to repair from the information processing apparatus, transmits the data of the mean time to repair received from the information processing apparatus to the management server, the management Over Bas, stores the mean time to repair the data received from the relay device, a data storage means for previously storing reference information serving as a reference to be satisfied by mean time to repair, Ru is connected via a communication network with the management server When an information processing device is specified from a terminal that displays data received from the management server and a request for data for average repair time is received, data for the average repair time for the specified information processing device And a control unit that generates a graph indicating the transition and the reference information and transmits the information of the graph to the terminal.

According to the present invention, there are a plurality of information processing devices to be managed, and a plurality of pieces of information providing a service to the general terminal by executing a process according to a service request from the general terminal to be a service providing target A processing device, a management server that manages a plurality of information processing devices, and a relay device that relays information between the information processing device and the management server. Each information processing device and the relay device are connected via a communication network. The relay device and the management server are connected via a communication network, and each information processing device receives a service request from a general terminal as processing result information generated according to the executed processing. And processing result storage means for storing a log file describing the time of response to the general terminal, and executing processing according to a service request from the general terminal To generate a log file that describes the time when the response from the general terminal in time and general terminal has received the service request, and stores the log file as the processing result information to the processing result storage unit and a control unit, the information When there is a request from the relay device , the control unit included in the processing device calculates the difference between the time when the response to the general terminal described in the processing result information stored in the processing result storage means and the time when the service request is received. By calculating, data indicating response time performance is generated, data indicating response time performance is transmitted to the relay device, and the relay device transmits data indicating response time performance to the information processing device for a predetermined period. a control unit which requests for each, a control unit relay device comprises, after receiving the data indicating the response time performance of each information processing apparatus, it received from the information processing apparatus Transmitting data indicating a response time performance management server, the management server stores the data indicating a response time performance for receiving from the relay device, stores in advance reference information as a reference to be satisfied by data indicating a response time performance to the data storage means, together with the information processing apparatus is specified from the terminal for displaying the data received from the management a terminal that will be connected via a communication network with the management server server, the request data indicating the response time performance when it receives, among the data indicating the response time performance for the designated information processing apparatus, the control unit the ratio that satisfies the response time performance criteria information is the reference that indicates calculated, and transmits the calculation result to the terminal With . In addition, according to the present invention, a plurality of information processing apparatuses to be managed, which provide services to a general terminal by executing a process according to a service request from the general terminal to be a service providing target. and an information processing apparatus, and a management server for managing a plurality of information processing apparatuses, and a relay device for relaying information between the information processing apparatus and the management server, and each information processing apparatus and the relay apparatus, the communication network The relay device and the management server are connected via a communication network, and each information processing device uses the processing result information generated according to the executed processing as the time when the abnormality occurred during the processing. And processing result storage means for storing a log file describing the time of recovery from an abnormality, and processing in response to a request for a service from a general terminal. Generate log files abnormality describing the time when the recovery from the time and abnormality, and a control unit for storing the log file as the processing result information to the processing result storage unit, control unit, each information processing apparatus includes When there is a request from the relay device, the average repair time data is generated by calculating the difference between the recovery time described in the processing result information stored in the processing result storage means and the time when the abnormality occurred. , transmits the data of the mean time to repair the relay device, the relay device comprises a control unit for requesting the transmission of data mean time to repair for each predetermined period to the information processing apparatus, the control unit relay device comprises after receiving the data of the mean time to repair from the information processing apparatus, it transmits the data of the mean time to repair received from the information processing apparatus to the management server, the management server, receiving from the relay device The average repair stores the time data, the average repair and data storage means time for previously storing a reference to the reference information consisting to be satisfied, it received from the management server a terminal that will be connected via a communication network with a management server for A graph showing the transition of data of the average repair time and the reference information regarding the specified information processing device when the information processing device is designated from the terminal that displays the data to be received and a request for the data of the average repair time is received And a control unit that transmits information of the graph to the terminal. Therefore, data indicating the operation status of the information processing apparatus can be provided to each administrator who manages his / her own information processing apparatus, thereby reducing the cost for each administrator to check the operation status. be able to.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 is a block diagram showing an embodiment of an information processing apparatus management system according to the present invention. The information processing apparatus management system according to the present embodiment includes a center server 2 installed in the HUB center 1, an operator terminal 11, a relay apparatus 22 installed in the IDC, and servers installed in the IDC (hereinafter referred to as IDC). Server).) 31-33. Although only one IDC 21 is shown in FIG. 1, there are a plurality of IDCs, and a relay device and an IDC server are installed in each IDC. However, the number of IDC servers and the processing executed by the IDC server differ depending on the IDC. Hereinafter, the IDC 21 shown in FIG. 1 will be described as an example. Each IDC server 31 to 33 is an information processing apparatus to be managed. The HUB center 1 is a data center connected to each IDC relay device.

  The center server 2 and the relay device 22 of the IDC 21 are connected by a communication network 41 such as the Internet. Hereinafter, although the case where the communication network 41 is the Internet is shown as an example, the center server 2 and the relay device 22 may be connected by another communication network such as a VPN (Virtual Private Network).

  The center server 2 and an operator terminal (hereinafter referred to as an OP terminal) 11 are connected via a communication network such as a LAN, for example. However, they may be connected by a communication network other than the LAN. The center server 2 stores software to be installed in an IDC server (for example, the IDC servers 31 to 33 shown in FIG. 1) in each IDC, and transmits the software to the relay device. Further, software is set according to the designation of the OP terminal 11, and an operation according to the software is executed. That is, the operation in each IDC server is executed in a pseudo manner. The center server 2 executes this pseudo operation before installing software on the IDC server. Then, the execution result is output to, for example, the OP terminal 11 to prompt the operator of the HUB center 1 to evaluate whether the operation is appropriate.

  In the IDC 21, the relay device 22 and the IDC servers 31 to 33 are connected by a communication network such as a LAN and a VPN, for example. However, they may be connected by a communication network other than LAN or VPN. The relay device 22 receives the software installed in the IDC servers 31 to 33 from the center server 2 and stores it. Further, the relay device 22 receives from the center server 2 and stores information indicating which software is to be selected and what settings are to be installed (hereinafter referred to as selection setting instruction information). When there is a request from each IDC server 31 to 33, software is installed in the IDC server according to the selection setting instruction information.

  Even if the IDC servers 31 to 33 are installed in the same IDC 21, the installed software is not always the same. An IDC server that functions as a front-end Web server, an IDC server that performs processing in response to a request from a general terminal 42, an IDC server that functions as a back-end database server, and the like may be installed in one IDC 21. . In this case, different software is installed on each IDC server.

  After the installation, the IDC servers 31 to 33 accept access from the general terminal 42 and perform processing in response to a request from the general terminal 42. Taking the case where the IDC 21 is managed by a local government as an example, software for performing bid management is installed in the IDC servers 31 to 33, for example, and then bid acceptance processing from the general terminal 42 is executed. Here, the case where the IDC servers 31 to 33 perform bid management is illustrated, but software for executing various processes such as material procurement management and information disclosure service for residents is installed. May be.

  The general terminal 42 is a terminal device such as a personal computer provided with a browser, for example. The general terminal 42 and the IDC server 31 are connected via the Internet 41, and the general terminal 42 displays a Web page provided by the IDC server 31. When a service request to the IDC servers 31 to 33 is input from the user on the Web page, the general terminal 42 transmits the request to the IDC server 31.

  Further, it may be necessary to apply a patch to the software after the operation of the IDC servers 31 to 33 starts. In this case, the patch is applied by transmitting the patch from the HUB center 1 to the relay device 22 and the relay device 22 transmitting the patch to the IDC servers 31 to 33. A “patch” is a software module (a program that becomes a part of software) that is updated or added. “Applying a patch” means improving the function of software using a patch.

  In addition, after starting the operation of the IDC servers 31 to 33, the relay device 22 transmits information indicating the operation status of the IDC servers 31 to 33 to the center server 22. The center server 22 provides information representing a comparison between this information and SLA (Service Level Agreement) data in response to a request from the manager of the IDC 21. SLA data is a predetermined specification for services provided by the IDC.

  FIG. 2 is a block diagram illustrating a configuration example of the center server 2 and the OP terminal 11. The control unit 3 of the center server 2 executes transmission processing of the software group 51 in accordance with the center server control program 59. Moreover, the control part 3 reproduces the operation | movement of an IDC server pseudo | simulated by performing a process according to the software group 51. FIG. The software group 51 is a set of software transmitted to the relay device 22. The software group 51 includes, for example, an OS, middleware, and applications. In FIG. 2, the OS 52, the three types of middleware 53 to 55, and the three types of applications 56 to 58 are illustrated, but the types of middleware and applications are not limited to three types. Each OS, middleware, and application are not limited to one program, and may be a set of a plurality of programs.

  The center server control program 59 causes the control unit 3 to select software from the software group 51 in accordance with the selection setting instruction information (software information) 60, and to determine the software settings and execute an operation according to the software. . Further, the center server control program 59 transmits each software installed in any IDC server in the IDC and selection setting instruction information corresponding to each IDC server in the IDC to the relay device of each IDC. Is executed by the control unit 3.

  In addition to the program, the storage device 4 stores selection setting instruction information 60, SLA data 61, and IDC server data 62. The selection setting instruction information 60, the SLA data 61, and the IDC server data 62 are stored in a file format, for example.

  The selection setting instruction information 60 associates identification information of each IDC server with information indicating which software is to be selected for the IDC server and what setting should be installed.

  The SLA data 61 is data that defines specifications for services provided by each IDC. The SLA data of each IDC is registered in advance in the storage device 4 before the IDC is operated. The IDC server data 62 is data indicating the operation status of the IDC server in each IDC.

  The network interface unit 5 of the center server 2 transmits / receives information and software to / from other devices via the communication network.

  The control unit 12 of the OP terminal 11 operates according to a program stored in the storage device 13. The control unit 12 transmits selection setting instruction information to the center server 2 in accordance with the operation of the operator. The input device 14 is an input device such as a keyboard or a mouse, for example, and accepts an operator's operation. The output device 15 is a display device such as a display device, for example. The network interface unit 16 transmits / receives information to / from the center server 2 via the communication network.

  FIG. 3 is a block diagram illustrating a configuration example of the relay apparatus. The control unit 23 of the relay device 22 executes processing according to the relay device control program 65 stored in the storage device 24. The relay device control program 65 causes the control unit 23 to execute processing for storing the software group 51a and the selection setting instruction information 60a received from the center server 2 in the storage device 24. Further, when a software installation request is received from the IDC servers 31 to 33, the control unit 23 is caused to execute a process of installing the software group 51a according to the selection setting instruction information 60a. The network interface unit 25 transmits and receives information and software via a communication network.

  The storage device 4 of the center server 2 stores selection setting instruction information 60 for all IDC servers. On the other hand, the storage device 24 of the relay device 22 of a certain IDC 21 stores only the selection setting instruction information 60a for the IDC servers 31 to 33 of the IDC 21. That is, the selection setting instruction information 60a shown in FIG. 3 is a part of the selection setting instruction information 60 shown in FIG.

  In addition, the storage device 24 of the relay device 22 of an IDC 21 stores only software installed as one of the IDC servers 31 to 33 of the IDC 21 as the software group 51. For example, it is assumed that the middleware 55 (see FIG. 2) is not installed in the IDC servers 31 to 33. In this case, the center server 2 does not transmit the middleware 55 to the relay device 22. As a result, the middleware 55 is not stored in the storage device 24 of the relay device 22 as shown in FIG.

  FIG. 4 is a block diagram illustrating a configuration example of the IDC server. Here, the IDC server 31 will be described as an example. The control unit 34 of the IDC server 31 executes processing according to a program stored in the storage device 35. The network interface unit 36 transmits / receives information and software to / from the relay device 22 via the communication network.

  The storage device 35 stores the communication program 71 in the initial state. The communication program 71 is installed from a storage medium such as a CD-ROM by the administrator of the IDC 21. The communication program 71 transmits identification information unique to the IDC server to the relay device 22 and causes the control unit 34 to execute processing for requesting the relay device 22 to install software. In order for the IDC server 31 to acquire the identification information of itself and the address information of the relay device 22, for example, when installing the communication program 71, the IDC server administrator receives the IDC server identification information and the relay device 22 information. An address setting may be accepted. When the control unit 34 is activated in a state where the communication program 71 is installed but no other software is installed, the control unit 34 reads the communication program 71 and operates according to the communication program 71 during IPL (Initial Program Loading).

  When the relay device 22 installs software in response to a request from the IDC server 31, the storage device 35 stores the OS, middleware, application, and the like. The control unit 34 executes processing according to the installed software. 4 illustrates a case where the OS 52, middleware 53, and application 56 are installed.

  Next, a process progress until the software is installed on the IDC server will be described. First, the manager of the IDC (here, IDC 21 shown in FIG. 1) requests the manager of the HUB center 1 to manage the IDC servers 31 to 33. At this time, the administrator of the IDC 21 asks the administrator of the HUB center 1 about the hardware information (for example, hardware information such as memory capacity) of each IDC server installed in the IDC 21 and how to operate the IDC server. Tell. The administrator of the IDC 21 and the administrator of the HUB center 1 determine which software should be installed on each of the IDC servers 31 to 33 based on the operation purpose and hardware information of the IDC server. Determine what settings should be set.

  Thereafter, the center server 2 receives an instruction from the operator of the HUB center 1 and executes the operation when the software is installed in the IDC servers 31 to 33 and the setting of the software is determined in a pseudo manner. Then, the operator of the HUB center 1 is urged to evaluate whether or not the operation is appropriate. FIG. 5 is a flowchart illustrating an example of processing progress when evaluating a pseudo operation.

  When evaluation is performed by causing the center server 2 to perform an operation of a certain IDC server in a pseudo manner, the control unit 12 of the OP terminal 11 receives selection setting instruction information of the IDC server from the input device 14. For example, when the operation of the IDC server 31 shown in FIG. 4 is executed in a pseudo manner, the control unit 12 designates the OS 52, the middleware 53, and the application 56, and also selects selection setting instruction information that defines the setting of each software. Entered. The control unit 12 transmits the input selection setting instruction information to the center server 2 (step S1).

  The control unit 3 of the center server 2 reads the software designated by the selection setting instruction information from the storage device 4 and customizes the software according to the selection setting instruction information. And the control part 3 operate | moves according to the software (step S2). For example, the center server 2 (control unit 3) transmits operation result information indicating an operation result by a pseudo operation to the OP terminal 11. The OP terminal 11 receives and displays the operation result information, and prompts the operator of the HUB center 1 to input an operation evaluation.

  When the operator determines that the pseudo operation is not appropriate, the OP terminal 11 may accept input of other selection setting instruction information and execute steps S1 to S2 again. When the operator determines that the pseudo operation is appropriate, the center server 2 registers the information received in step S1 as the selection setting instruction information 60. At this time, the OP terminal 11 receives the IDC server identification information corresponding to the selection setting instruction information, and transmits the identification information to the center server 2 (step S3). The control unit 3 of the center server 2 associates the identification information received in step S3 with the selection setting instruction information received in step S1, and adds it to the selection setting instruction information 60. For example, when the identification information of the IDC server 31 is received, the identification information is associated with the selection setting instruction information and additionally registered in the selection setting instruction information 60 (step S4). As a result, the selection setting instruction information 60 describes which software should be installed in the IDC server 31 and what settings should be set for the software.

  The center server 2 and the OP terminal 11 execute the processes of steps S1 to S4 for each IDC server according to the operator of the HUB center 1. However, only the registration of the selection setting instruction information 60 may be performed through the processes of steps S1, S3, and S4 without executing the pseudo operation. In this case, after the software is installed, the IDC server may perform an operation according to the software, and the operation may be evaluated by the operator.

  Here, the case where the control unit 3 executes the pseudo operation (step S2) based on the selection setting instruction information received from the OP terminal 11 has been described as an example. The selection setting instruction information may be written in the storage device 4 first, and the selection setting instruction information may be read to execute a pseudo operation.

  After the selection setting instruction information related to the IDC server to be installed in software is stored in the storage device 4, the software group 51 a is transmitted from the center server 2 to the relay device 22. FIG. 6 is a flowchart showing an example of processing progress when the center server 2 transmits the software group 51 a to the relay device 22. The control unit 12 of the OP terminal 11 receives the identification information of each IDC server 31 to 33 connected to the relay device 22 from the input device 14. And the control part 12 transmits the input identification information of each IDC server 31-33 to the center server 2, and instruct | indicates transmission of the software group from the center server 2 to the relay apparatus 22 (step S11).

  The control unit 3 of the center server 2 extracts information corresponding to the identification information received in step S11 from the selection setting instruction information 60. That is, for the IDC servers 31 to 33, information about which software is to be installed and how to set the software is extracted. Then, the extracted information is transmitted to the relay device 22 as selection setting instruction information 60a. In addition, the control unit 3 reads software installed in any of the IDC servers 31 to 33 from the software group 51. Then, the software is transmitted to the relay device 22 as a software group 51a (step S12). The center server 2 may store the address of the relay device connected to each IDC server in advance in the storage device 4 for each IDC in association with the IDC server identification information. Then, software or the like may be transmitted to the relay device using the address of the relay device corresponding to the specified identification information.

  The control unit 23 of the relay device 22 stores the selection setting instruction information 60a and the software group 51a received from the center server 2 in the storage device 24 (step S13).

  FIG. 7 is a flowchart illustrating an example of processing progress when the relay device 22 installs software on the IDC server. Here, a case where installation is performed on the IDC server 31 will be described as an example. In addition, in the selection setting instruction information 60 a stored in the relay device 22, information indicating that the OS 52, middleware 53, and application 56 are installed is associated with the identification information of the IDC server 31.

  The IDC server 31 that stores the communication program 71 is activated by an administrator of the IDC 21. Then, the control unit 24 reads the communication program 71 from the storage device 35 during IPL. And the control part 24 transmits the identification information of IDC server 31 itself to the relay apparatus 22 according to the communication program 71, and requests | requires installation of software (step S21).

  When receiving the identification information from the IDC server 31, the control unit 23 of the relay device 22 extracts information corresponding to the identification information from the selection setting instruction information 60a (step S22). In this example, the control unit 23 extracts information indicating that the OS 52, middleware 53, and application 56 are to be installed. The control unit 23 also extracts information indicating what setting should be used for installation from the selection setting instruction information 60a.

  Subsequently, the control unit 23 transmits software determined by the extracted information to the IDC server 31 via the communication network, and performs installation on the IDC server 31 (step S23). At this time, the control unit 23 installs the software with the settings defined by the information extracted in step S22. The IDC server 31 receives the software transmitted from the relay device 22 and stores it in the storage device 35. Thereafter, the control unit 34 of the IDC server 31 executes processing according to the installed OS 52, middleware 53, and application 56.

  Similarly, software is installed in the IDC servers 32 and 33, and the operation of the IDC servers 31 to 33 is started. That is, a service is provided to the user of the general terminal 42 while transmitting / receiving information to / from the general terminal 42 via the Internet 41.

  Next, the operation at the time of operation of the IDC server will be described. The operation at the time of operation includes an operation when a patch is applied to the IDC server software, and an operation of collecting data indicating the operation status of the IDC server and presenting it to the IDC administrator.

  FIG. 8 is a flowchart showing an example of processing progress when a patch is applied. When the operator of the HUB center obtains information on a worm and an attack (attack such as intrusion to the server), it decides a countermeasure so that the operation of the IDC server can be maintained even if a worm is transmitted or attacked on each IDC server. As countermeasures against worms and attacks, there are measures for changing IDC server software settings on an emergency basis, and measures for patching IDC server software. Since it takes time to create a patch to avoid the effects of new worms and attacks, it is often handled by changing software settings until the patch creation is completed.

  When the operator of the HUB center 1 obtains information on a newly spreading worm or information indicating that there is an attack on an Internet server (not necessarily an IDC server managed by the HUB center 1), the operator of the worm or attack Consider how to change the software settings to avoid the impact. When the control unit 3 of the center server 2 receives the information on the software whose settings are to be changed and the information on the contents of the changes, the control unit 3 instructs the relay device 22 to change the settings of the software by transmitting the information (step S31). ). The center server 2 only needs to input information about the software to be changed and information about the contents of the change via the OP terminal 11. That is, the OP terminal 11 may receive information from the operator and transmit the information to the center server 2.

  Further, in step S31, the control unit 3 of the center server 2 does not need to transmit the information on the software whose settings are to be changed and the information on the contents of the changes to all the relay apparatuses. What is necessary is just to transmit with respect to the relay apparatus connected to the IDC server which installed the software of change object. For example, when changing the setting of the application 56, information may be transmitted to a relay device connected to the IDC server in which the application 56 is installed. The IDC server that has installed the application to be changed can be determined by the selection setting instruction information 60.

  When the control unit 23 of the relay device 22 receives the information on the software whose setting is to be changed and the information on the change content, the control unit 23 transmits the information on the change content to the IDC server in which the software is installed (step S32). In this case, the control unit 32 may determine the IDC server on which the application to be changed is installed from the selection setting instruction information 60a. In step S32, the control unit of the IDC server notified of the software change contents changes the setting of the software (step S33).

  In addition, while dealing with worms and attacks urgently by changing software settings, the operator of the HUB center 1 creates a patch that eliminates the effects of worms and attacks. The control unit 3 of the center server 2 receives the newly created patch, for example, via the OP terminal 11 (step S34). The control unit 3 stores the input patch in the storage device 4.

  When the control unit 3 of the center server 2 receives an instruction to operate according to a new patch, for example, via the OP terminal 11, it operates according to software including the new patch (step S35). The control unit 3 urges the operator of the HUB center 1 to evaluate the operation by transmitting operation result information indicating the operation result to the OP terminal 11 for display, as in step S2.

  When the operator evaluates that the operation by the patch is appropriate in step S <b> 35, the control unit 3 of the center server 2 accepts a patch transmission instruction via the OP terminal 11. The control unit 3 also receives designation information for designating software to be applied with a new patch from the operator via the OP terminal 11. When receiving the patch transmission instruction from the OP terminal 11 together with the designation information for designating the software, the control unit 3 transmits the patch to the relay device 22 (step S36). At this time, the control unit 3 determines the IDC server on which the software designated by the designation information is installed based on the selection setting instruction information 60. The control part 3 should just transmit a patch to the relay apparatus connected to the IDC server. At this time, the relay device as the transmission destination may be determined based on, for example, information indicating a correspondence relationship between the IDC server identification information stored in advance and the address of the relay device.

  For example, when the new patch is a patch applied to the application 56, in step S36, the patch is transmitted to the relay apparatus connected to the IDC server in which the application 56 is installed.

  When receiving a new patch, the control unit 23 of the relay device 22 transmits the patch to the IDC server in which the software to be patched is installed (step S37). The designation information (information that designates the software to be patched) may be transmitted from the center server 2 to the relay device 22 in step S36, for example. And the control part 23 judges the IDC server which installed the software designated by designation | designated information based on the selection setting instruction information 60a. The control part 23 should just transmit a patch to the IDC server. The control unit of the IDC server that has received the patch stores the patch in the storage device (step S38).

  Note that the mode of applying a patch may be a mode in which a part of the software program is replaced with a new patch, or a mode in which the patch is added to the software as a new program.

  FIG. 9 and FIG. 10 are flowcharts showing an example of processing progress when data indicating the operation status of the IDC server is collected and presented to the manager of the IDC. Here, IDC 21 will be described as an example.

  The data indicating the operation status includes, for example, the MTTR (Mean Time To Repair: average repair time) of the IDC servers 31 to 33, and the ratio of the period during which the IDC servers 31 to 33 are operating within a certain period (hereinafter, And the time from when the IDC server 31 to 33 receives a service request from the general terminal 42 until it responds to the general terminal 42 (hereinafter referred to as response time performance). Further, the data indicating the operation status includes not only data indicating the operation status of the IDC servers 31 to 33 itself but also data indicating the operation status of the operator of the IDC 21. As an example of the business status of the IDC 21 operator, for example, a response status in the case where an inquiry or the like is received from the user of the general terminal 42 by telephone.

  Each IDC server 31-33 records the situation in the log file when there is a change in the operating state (step S41). For example, when an abnormality occurs and the service cannot be provided to the general terminal 42, the control unit 34 of the IDC server 31 records the fact and the time in the log file. Also, when recovery from an abnormality is made, the fact and the time are recorded in the log file. Further, when a service request is received from the general terminal 42 or when a response is made to the general terminal 42, the fact and the time are recorded in the log file. Similarly, the other IDC servers 32 and 33 record the change in the operation status in the log file. Each IDC server 31 to 33 stores the log file in a storage device.

  The control unit 23 of the relay device 22 requests each IDC server 31 to 33 for data indicating the operation status (step S42). The relay device 22 may perform the request process in step S42, for example, every predetermined period.

  When receiving the request from the relay device 22, the control unit 34 of the IDC server 31 creates data indicating the operation status based on the log file (step S43). For example, the response time performance is calculated by calculating the difference between the response time to the general terminal 42 and the time when the service request is received. Further, for example, MTTR is calculated from the difference between the recovery time and the abnormality occurrence time. Further, for example, based on the recovery time and the occurrence time of the abnormality, the time that has been operating and the time that has not been operating are calculated. The control unit 34 transmits information indicating the operation status created in step S43 to the relay device 22 (step S44). For example, the control unit 34 adds the identification information of the IDC server 31 to the information indicating the operation status.

  Similarly, the other IDC servers 32 and 33 create information indicating the operation status and transmit it to the relay device 22 (steps S43 and S44).

  The control unit 23 of the relay device 22 receives information indicating the operation status from each IDC server 31 to 33. And the information of each IDC server 31-33 is put together and transmitted to the center server 2 (step S45). When the control unit 3 of the center server 2 receives the information indicating the operation status from the relay device 22, the control unit 3 stores the information in the storage device 4 as the IDC server data 62 (step S46). The center server 2 stores the data of each IDC server 31 to 33 together with the identification information of each IDC server. The identification information may be added to the information indicating the operation status in step S44 by the IDC servers 31 to 33, for example.

  When an administrator of IDC (here, IDC 21) confirms IDC server data 62, the administrator confirms using a terminal (not shown). This terminal is a terminal device such as a personal computer equipped with a browser. The IDC 21 terminal requests the IDC server data 62 from the center server 2 in accordance with the operation of the administrator (step S51). At this time, the terminal also transmits identification information of the IDC server to be confirmed according to the operation of the administrator of the IDC 21.

  The control unit 3 of the center server 2 extracts the IDC server data corresponding to the specified identification information from the IDC server data 62. Further, the SLA data 61 is read from the storage device 4. Then, how much the data indicating the operation status satisfies the SLA data 61 is calculated (step S52).

  For example, it is assumed that the IDC server 31 receives service requests X times from the general terminal 42 and responds to individual requests. The control unit 3 calculates the percentage of data satisfying the SLA data among the X response time performance data. Further, for example, graph information indicating a change in MTTR or availability may be created. Further, the graph information may be created so that the value indicated by the SLA data is indicated on the graph.

  The control unit 3 transmits Web page information indicating the calculation result of Step S52 to the terminal (Step S53), and the terminal displays the Web page (Step S54). In this manner, the control unit 3 presents the Web page to the IDC administrator by transmitting the Web page, and prompts the user to confirm how much the response time performance satisfies the specification (SLA data). . Also, presenting a graph showing changes in MTTR and availability, whether MTTR and availability are constantly changing while satisfying the specification, or whether it is changing while repeatedly exceeding or falling below the specification value, etc. Prompt for confirmation.

  Here, the case where the data indicating the operation status is generated from the log file has been described, but the data indicating the operation status may be generated without using the log file. In that case, the log file need not be used. For example, when creating availability data, the relay device 22 may transmit pings to the IDC servers 31 to 33 periodically (for example, every Y seconds). If there is a normal response from each IDC server 31-33 to ping, it can be determined that each IDC server 31-33 is operating normally. Therefore, the availability data can be created by the relay device 22 calculating the ratio of the number of normal responses to the number of ping transmissions.

  Next, an example in which business information of an IDC operator is presented to an administrator as information indicating the operation status will be described. Here, a case where the response time when the operator responds to an inquiry or complaint by telephone is shown.

  It is assumed that a CTI (Computer Telephony Integration) system configured as shown in FIG. 11 is connected to the relay device 22 of the IDC 21. The telephone 83 and the terminal 85 shown in FIG. 11 are used by the same operator. Although FIG. 11 shows only one combination of a telephone and a terminal, a plurality of sets may exist.

  The CTI server 82 stores information indicating the correspondence between the telephone number of the telephone used by the operator and the address of the terminal used by the operator in a storage device (not shown in FIG. 11). In addition, the CTI server 82 stores the time (response time) in which the operator responds to inquiries and complaints by telephone in the storage device for each case. Then, the response time data is transmitted to the relay device 22 as data indicating the operation status. The CTI server 82 is one of IDC servers installed in the IDC 21.

  FIG. 12 is a flowchart illustrating an example of processing progress when the CTI server 82 records response time data. A PBX (Private Branch eXchange) 81 receives a call from the operator's telephone 83 from an external telephone and connects a telephone line. Then, along with the telephone number of the operator's telephone 83, information on the line connection time is transmitted to the CTI server 82. The CTI server 82 stores the telephone number received from the PBX 81 in correspondence with the line connection time in the storage device (step S61).

  When the telephone line is disconnected, the PBX 81 transmits line disconnection time information to the CTI server 82. The CTI server 82 stores the line disconnection time in the storage device in association with the line connection time recorded in step S61 (step S62).

  Subsequently, the CTI server 82 extracts an address corresponding to the telephone number recorded in step S61, and transmits a message to the terminal 84 using the address. This message is a message asking whether or not the content of the call was related to an inquiry or a complaint. The terminal 84 displays this message and prompts the operator to input a reply. When an answer to the message is input from the operator, the terminal 84 transmits the answer to the CTI server 82. Based on the answer from the terminal, the CTI server 82 confirms whether or not the content of the call is related to an inquiry or a complaint (step S63). If the content of the call is not related to an inquiry or the like, the information recorded in steps S61 and S62 may be deleted and the process may be terminated.

  If the content of the call relates to an inquiry or complaint, the CTI server 82 calculates the response time by calculating the difference between the line disconnection time and the line connection time (step S64). Then, along with the telephone number (the telephone number of the operator received in step S61), the response time is stored in the storage device (step S65).

  The CTI server 82 repeats the processes of steps S61 to S65, and accumulates the response time of each operator on the phone. When the CTI server 82 receives a request from the relay device 22, the CTI server 82 transmits response time information to the relay device 22 as data indicating the operation status. The relay device 22 transmits the response time information received from the CTI server to the center server 2, and the center server 2 stores the response time information in the storage device 4 as the IDC server data 62.

  The processing for presenting the IDC operator response time to the IDC manager is the same as steps S51 to S54. The center server 2 presents the ratio of the number of cases that can be dealt with within the time that satisfies the response time specification (for example, within X minutes) on the Web page.

  In the above description, MTTR, availability, response time to the general terminal 42, and operator response time are shown as data relating to the operation status. These data are examples, and as data relating to the operation status, data different from these may be collected and presented.

The processing result storage means is realized by the storage device 35 of each IDC server . Data storage means is realized by the storage device 4 of the center server 2.

  Information processing for causing a computer to execute processing for transmitting software information corresponding to an information processing device connected to the relay device and software indicated by the software information among software stored in the software storage unit to the relay device. A management support program is included in the center server control program 59.

  In addition, the computer receives predetermined data from a plurality of information processing devices, and stores the predetermined data stored in the storage device in response to a process of storing the data in the storage device and a request from a terminal connected via a communication network. And the information processing apparatus management support program for determining the extent to which the predetermined data satisfies the criterion indicated by the criterion information and transmitting the determination result to the terminal. include.

  In addition, processing for receiving software information indicating software to be installed in the information processing device and software indicated by the software information from the management server in the computer, processing for storing the software information and software in the storage device, and the information processing device Information processing apparatus management support program for executing processing for reading software information corresponding to the information processing apparatus from the storage apparatus in response to a request from the storage apparatus and transmitting software stored in the storage apparatus to the information processing apparatus according to the software information Is included in the relay device control program 65.

  According to the present invention, the center server 2 holds the software group 51 and transmits the selection setting instruction information and the software included in the software group 51 to the relay device of each IDC. Then, the relay device installs software on the IDC server according to the selection setting instruction information. Therefore, it is not necessary for each IDC to have personnel or the like having specialized knowledge for installing software with a desired setting. As a result, the cost for building the software environment can be reduced. Further, the center server 2 operates according to the software included in the software module group 51, so that the operation in the ICD server can be confirmed in advance before installation.

  In addition, when a new patch is created after software installation, the center server 2 transmits the patch to the IDC server via each IDC relay device. Therefore, the management of each IDC does not need to individually apply patches to its own IDC server, and it is not necessary to prepare personnel having specialized knowledge for that purpose. As a result, the operation cost in each IDC can be reduced.

  Further, the center server 2 collects information indicating the operation status in each IDC and presents it to the IDC terminal. Therefore, the cost for the manager of each IDC to confirm the operation status can be reduced.

  In the description of steps S <b> 41 to S <b> 46 described above, the relay apparatus receives data related to the operation status from each IDC server and transmits it to the center server 2. In addition to the data related to the operation status, data related to the status of each IDC server may be collected. For example, the relay device 22 may periodically scan the states of the IDC servers 31 to 33 and collect the scan results. Specifically, the relay device 22 periodically notifies each IDC server 31 to 33 of a scan instruction. The control unit of each IDC server 31 to 33 inspects the state of its own storage device according to the instruction. The control units of the IDC servers 31 to 33 transmit the inspection results to the relay device 22, and the relay device 22 collectively transmits the inspection results of the IDC servers 31 to 33 to the center server 2. The control unit 3 of the center server 2 prompts the operator of the HUB center 1 to confirm the inspection result by transmitting the inspection result to the OP terminal 11 and displaying it. As a result, the operator of the HUB center 1 can confirm the presence / absence of an abnormality in each IDC server 31-33.

  Also, the software installed on each IDC server has a function of notifying the relay device of an abnormality when an abnormality occurs (for example, when a presumed attack is made or a presumed abnormality occurs). A program to be exhibited by the control unit may be included. In this case, when detecting the abnormality, the control unit of each IDC server notifies the relay device that an abnormality has occurred. The relay device collects the abnormality occurrence notifications from the IDC servers and transmits them to the center server 2. The control unit 3 of the center server 2 prompts the operator of the HUB center 1 to confirm the abnormality occurrence notification by transmitting the abnormality occurrence notification to the OP terminal 11 and displaying it. As a result, the operator of the HUB center 1 can confirm the notice of occurrence of abnormality and can consider countermeasures for the abnormality (for example, measures such as applying a patch).

  Further, the center server 2 may designate an IDC server by an operator's operation and cause the relay device to collect information on the IDC server. For example, information on a specific server such as the IDC server 31 may be collected. In this case, the control unit 3 of the center server 2 specifies the IDC server 31 and specifies what information is to be collected, and requests the relay device 22 to collect information. In response to this request, the control unit 23 of the relay device 22 requests information from the IDC server 31. The control unit 34 of the IDC server 31 transmits the requested information to the relay server 22, and the relay server 22 transfers the information to the center server 2. As described above, the center server 2 can also monitor whether an abnormality has occurred in the IDC server by collecting IDC server information individually according to the operator. Note that when new information on worms and attacks is obtained, IDC servers that cannot automatically detect such attacks and the like may be checked for the presence or absence of the effects of attacks and the like by this method.

  In the above embodiment, the case where the center server 2 installs software on each IDC server via the relay device or collects data from each IDC server has been described. When the IDC is small (for example, when only one IDC server is installed), the center server 2 and the IDC server may directly transmit and receive software and data without using a relay device.

  In this case, when the IDC server is activated in an initial state (a state in which the communication program 71 is stored), the identification information may be transmitted to the center server 2 in accordance with the communication program 71. And the control part 3 of the center server 2 should just extract the information corresponding to the identification information from the selection setting instruction information 60, and install software in an IDC server according to the information. That is, the center server 2 may perform the same process as that of the relay device 22. Moreover, the process (steps S1-S4) at the time of evaluating operation | movement of an IDC server is the same as the case where a relay apparatus is not used.

  Further, at the time of operation, the control unit 3 of the center server 2 may instruct the IDC server to change the software setting directly and transmit the patch directly to the IDC server. The IDC server that is the destination of the patch may be determined based on the designation information that is input together with the patch. Moreover, the control part 3 should just request | require the data which show an operation condition directly to an IDC server. In response to this request, the IDC server may transmit data indicating the operation status directly to the center server 2. The processing (steps S51 to S54) when the center server 2 presents the data to the IDC manager is the same as when the relay device is not used.

  However, when there are many IDC servers installed in one IDC, it is preferable to provide a relay device. This is because when the number of IDC servers is large, the load on the communication network increases unless a relay device is provided. For example, it is assumed that the OS 52 is installed in each of the ICD servers 31 to 33 illustrated in FIG. 1 without using the relay device 22. In this case, the OS 52 must be installed a plurality of times via the communication network 41. On the other hand, when the relay device 22 is provided, the transmission / reception of the OS 52 via the communication network 41 is performed only once. The same applies to the case where a common patch is applied to each IDC server 31-33. That is, if the relay device 22 is not provided, the patch must be transmitted and received a plurality of times via the communication network 41. On the other hand, when the relay device 22 is provided, the transmission / reception of the patch via the communication network 41 is only required once. Thus, when transmitting common software, the load of the communication network 41 can be reduced by providing the relay device 22.

It is a block diagram which shows embodiment of this invention. It is a block diagram which shows the structural example of a center server and OP terminal. It is a block diagram which shows the structural example of a relay apparatus. It is a block diagram which shows the structural example of an IDC server. It is a flowchart which shows an example of the process progress at the time of evaluating pseudo operation | movement. It is a flowchart which shows the example of the process progress at the time of transmitting a software group to a relay apparatus from a center server. It is a flowchart which shows the example of a process progress when a relay apparatus installs software in an IDC server. It is a flowchart which shows the example of the process progress in the case of applying a patch. It is a flowchart which shows the example of a process progress in the case of collecting the data which show the operation condition of an IDC server. It is a flowchart which shows the example of a process progress when the data which show an operation condition are shown to the manager of IDC. It is explanatory drawing which shows the example of a CTI system. It is a flowchart which shows the example of a process progress when a CTI server records response time data.

Explanation of symbols

1 HUB center 2 Center server 11 Operator terminal 21 IDC
22 Relay devices 31-33 IDC server 51 Software group

Claims (2)

A plurality of information processing devices to be managed, a plurality of information processing devices providing services to the general terminal by executing a process according to a service request from the general terminal to be service provided;
A management server for managing the plurality of information processing devices;
A relay device that relays information between the information processing device and the management server;
Each information processing device and the relay device are connected via a communication network,
The relay device and the management server are connected via a communication network,
Each information processing apparatus stores, as processing result information generated according to the executed processing, a log file describing a time when a service request is received from a general terminal and a time when the general terminal is responded. Means,
A process corresponding to a service request from a general terminal is executed, and a log file describing a time at which a service request is received from a general terminal and a time in response to the general terminal is generated. A control unit for storing the log file as processing result information,
When there is a request from the relay device , the control unit included in each information processing device responds to a general terminal described in the processing result information stored in the processing result storage unit and receives a service request by calculating the difference between, it generates data indicating the response time performance, and transmits data indicating the response time performance to the relay device,
The relay device includes a control unit that requests the information processing device to transmit data indicating the response time performance every predetermined period ,
The control unit relay device comprises, after receiving the data indicating the response time performance of each information processing apparatus, transmits the data indicating the response time performance received from the information processing apparatus to the management server,
The management server stores data indicating the response time performance received from the relay device, and data storage means for storing in advance reference information serving as a reference to be satisfied by the data indicating the response time performance ;
With the information processing apparatus is specified from the terminal for displaying the data received from the management a terminal that will be connected via a communication network with the management server server, upon receiving a request for data indicating the response time performance, A control unit that calculates a ratio of satisfying the response time performance as a reference indicated by the reference information in the data indicating the response time performance related to the specified information processing apparatus, and transmits the calculation result to the terminal . An information processing apparatus management system. A plurality of information processing devices to be managed, a plurality of information processing devices providing services to the general terminal by executing a process according to a service request from the general terminal to be service provided;
A management server for managing the plurality of information processing devices;
A relay device that relays information between the information processing device and the management server;
Each information processing device and the relay device are connected via a communication network,
The relay device and the management server are connected via a communication network,
Each information processing apparatus includes processing result storage means for storing a log file describing a time when an abnormality occurs during the processing and a time when the abnormality is recovered as processing result information generated according to the executed processing ,
A process according to a service request from a general terminal is executed, a log file describing a time when an abnormality occurs during the process and a time when the error is recovered is generated, and the log file is stored in the process result storage unit and a control unit for storing the processing result information,
When there is a request from a relay device , the control unit included in each information processing device calculates the difference between the recovery time described in the processing result information stored in the processing result storage means and the time when an abnormality occurs. generates data mean time to repair by calculating, it transmits data of the mean time to repair the relay device,
The relay device includes a control unit that requests the information processing device to transmit the data of the average repair time every predetermined period ,
The control unit relay device comprises sends after receiving the data of the mean time to repair from the information processing apparatus, the data of the mean time to repair received from the information processing apparatus to the management server,
The management server stores data of the average repair time received from the relay device, and data storage means for preliminarily storing reference information serving as a reference to satisfy the average repair time ;
With the information processing apparatus is specified from the terminal for displaying the data received from the management a terminal that will be connected via a communication network with the management server server, upon receiving a request for data of the mean time to repair, designated An information processing apparatus management comprising: a control unit that generates a graph indicating a transition of data of an average repair time related to the processed information processing apparatus and the reference information, and transmits the information of the graph to the terminal system.

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