JP4331280B2 - Centralized entry system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a method for canceling and correcting entry data from a branch office terminal in a centralized entry system for centrally inputting and managing request data such as exchange transfers at each branch office.
[0002]
[Prior art]
FIG. 10 is a block diagram showing the configuration of a conventional centralized entry system. In the figure, reference numeral 1A denotes a store side system, which includes a store terminal 11A, a router 12, a printer 13, an image scanner 14, a store terminal display means 15, a store terminal input means 16, and a correction terminal 17. Yes. Reference numeral 2A denotes a centralized center side entry system, which includes a multi-router 21, a file server 22A, an entry client 23, an entry client display unit 24, an entry client input unit 25, a verification client 26A, a verification client display unit 27, a verification client input unit 28, The communication gateway (hereinafter referred to as communication GW) 29 is configured. 3A is a host computer. Reference numeral 4 denotes a communication line.
[0003]
Next, normal data entry work such as exchange request in the centralized entry system will be described. Each operator of the branch office terminal 11A sets a form on the image scanner 14 and reads the form to make it image data (hereinafter referred to as image data) (S101). The branch office terminal 11A links additional information such as data recognizing the print numbering automatically numbered on the form with the image data. In addition, when a CRU (character recognition device) function for recognizing all characters on a form as data is attached to the branch terminal 11A, character recognition result data is also linked (hereinafter referred to as these items). Data is called entry data (registered data). The branch office terminal 11A transmits to the centralized center side entry system 2A via the communication line 4 such as the router 12 and ISDN in accordance with an instruction from the terminal operator, and also uses the transaction file (transaction data (data of requester, designated date, amount) as transaction data ( (S102).
[0004]
All entry data transmitted from the branch terminal 11A is stored in the file server 22A of the centralized center side entry system 2A. The operator of the entry client 23 inputs data for storing and managing the host computer 3A based on the image data of the entry data displayed on the entry client 24 (hereinafter referred to as management data), character recognition result data, and the like. Correction is performed (S103). When the management data input is completed, the input data is transmitted to the verification client 26A (S104). When the operator of the verification client 26A verifies the input data and determines that there is no problem, the verification client 26A causes the verification client 26A to transmit the verified management data to the host computer 3A via the communication GW 25 (S105). The file server 22A also manages the status of entry data, and the entry data whose management data has been transmitted to the host computer 3A is managed as having been input by the host. This completes the data entry operation.
[0005]
Here, for example, when the processing requested by the customer (end user) is canceled, or when there is an entry error in the transfer request form or the like and the sales office is requested to correct it, it is stored in the entry data or the host computer 3A. And management data that has been managed must be canceled or corrected. At this time, the cancellation and correction processing procedures differ depending on whether the data transmitted from the sales terminal 11A is managed as entry data in the file server 22A or managed as management data in the host computer 3A.
[0006]
FIG. 11 is a diagram showing a flow of cancellation and correction processing when entry data transmitted from the branch terminal 11A is managed in the file server 22A. Here, the processing from S111 to S113 is the same as the processing from S101 to S103 in FIG. The sales office notifies the central center by telephone that the entry data has been canceled or corrected if there is a mistake in the transfer request form (S114), notifies the correction contents by FAX, and enters the entry client 23. To make corrections. The operator of the entry client 23 performs a search based on the additional information and reads the corresponding entry data into the entry client 23. In the case of correction, the operator inputs data based on the entry data and the correction content transmitted by FAX. The input data is transmitted from the entry client 23 to the verification client 26A according to the operator's instruction (S115). If the operator of the verification client 26A verifies the input data and determines that there is no problem, the operator inputs an instruction from the verification client input means 27A, and the verification client 26A is verified to the host computer 3A via the communication GW 25. Completed data (hereinafter referred to as management data) is transmitted (S116). In the case of cancellation, the operator of the correction client 23 discards the read entry data.
[0007]
FIG. 12 is a diagram showing the flow of cancellation and correction processing when the management data transmitted from the verification client 26A is stored and managed in the host computer 3A. Here, the processing from S121 to S125 is the same as the processing from S101 to S105 in FIG. The branch office notifies the central center by telephone that the entry data has been canceled or corrected, such as when there is a mistake in the transfer request form (S126). However, if the data to be canceled or corrected is already stored and managed by the host computer 3A, the centralized center entry system 2A cannot perform the cancellation or correction process. Therefore, the central center notifies the sales office that the corresponding data cannot be canceled or corrected (S127). Upon receipt of the telephone contact, the store side directly accesses the host computer 3A using the correction terminal 17 different from the store terminal 11A, and cancels and corrects the corresponding data (S128).
[0008]
[Problems to be solved by the invention]
The centralized entry system cancels and corrects the form data such as a transfer request in the above procedure, but in such a conventional method of canceling and correcting the entry data, the sales office and the centralized center Requires a lot of communication such as telephone contact. Therefore, for example, when cancellations and correction requests from each branch office are concentrated, operators at both the branch office and the central center spend time for cancellation and correction. As a result, work efficiency is reduced.
[0009]
Therefore, it has been desired to realize a centralized entry system that can simplify the exchange between the branch office and the centralized center and improve the work efficiency when canceling or correcting the entry data.
[0010]
[Means for Solving the Problems]
  The centralized entry system according to the present invention is:
  Confirm and correct the transaction data sent from multiple transaction data input means and send it to the hostforA centralized entry system having centralized entry means,
  The centralized entry means provided in the centralized center includes a verification client that displays received data, a server storage unit that stores transaction data together with at least identification information for each transaction data, and certain transaction data input provided in a branch office A server having a control unit for acquiring the corresponding transaction data based on the cancellation correction request data including the correction data and the instruction data received from the means, and transmitting the transaction data to the verification client together with the cancellation correction request data;Before the transaction data is sent to the host,When transaction data cancellation correction request data is transmitted from a certain transaction data input means, the server sends the cancellation correction request data and the transaction data related to the cancellation correction request stored in the server storage unit to the verification client based on the identification information. If the verification client determines that the correction processing instruction data has been input based on the cancellation / correction request data received from the server, the verification client transmits the corrected transaction data to the host and sends it to a certain transaction data input means. When the correction completion notification data is transmitted and it is determined that the cancellation processing instruction data is input based on the cancellation correction request data, the transaction data is discarded.To hostInstruct and send cancellation completion notification data to a certain transaction data input meansIn addition, in the stage after the transaction data is transmitted to the host, the server storage unit stores each transaction data transmitted together with the cancellation correction request data and the transaction data related to the cancellation correction request stored in the server storage unit. The verification client determines that the transaction data related to the cancellation / correction request has been transmitted to the host based on the information on whether or not the data has been transmitted to the host, and performs a correction processing instruction based on the cancellation / correction request data received from the server. When it is determined that the data has been input, the correction instruction based on the correction processing instruction data and the transaction data after the correction processing are transmitted to the host, and the correction completion notification data is transmitted to a certain transaction data input means. If it is determined that the cancellation processing instruction data has been input based on the data, the host is instructed to discard the transaction data. Together, and it transmits the cancellation completion notification data to a transaction data input means.
[0011]
In the present invention, before the transaction data is transmitted to the host, the server storage unit of the centralized entry unit stores at least the transaction data transmitted from the transaction data input unit. When transaction data cancellation correction request data is transmitted from a certain transaction data input means, the cancellation correction request data and the transaction data stored in the server storage unit are displayed on the verification client, and the cancellation correction request data received from the server is displayed. If it is determined that the cancel processing instruction data has been input, the transaction data corrected based on the correction data input from the processing input unit is transmitted to the server, and the correction is completed in a certain transaction data input means. The notification data is transmitted. On the other hand, when the cancellation correction request data is determined and it is determined that the cancellation processing instruction data is input, the transaction data is discarded and the cancellation completion notification data is transmitted to a certain transaction data input means. . Then, in the centralized entry means, the server storage unit stores information on whether or not each transaction data has been transmitted to the host, but the verification client determines that the transaction data related to the cancellation correction request is based on the information. If it is determined that the host has already been transmitted, a cancellation instruction based on the cancellation processing instruction data or a correction instruction and correction data based on the correction processing instruction data is transmitted to the host.
[0012]
DETAILED DESCRIPTION OF THE INVENTION
Embodiment 1. FIG.
FIG. 1 is a block diagram showing the configuration of a centralized entry system according to the first embodiment of the present invention. In the figure, reference numeral 1 denotes a sales office side system, a sales office terminal 11 of a computer, a router (communication control device) 12, a printer 13, an image scanner 14, for example a sales office such as a CRT, which is a control part of the registration data input means Terminal display means 15 and sales office input means 16 such as a keyboard are provided. This is different from the conventional branch terminal 11A in that when the entry data is canceled or corrected, the cancellation / correction request data can be transmitted in accordance with an operator instruction. The router 12 serves as an interface between the branch office terminals 11 and the communication line 4. The image scanner 14 optically reads a form, converts it into data, and sends it to the sales office terminal 11 in order to send various forms and the like as image data to the centralized center entry system 2.
[0013]
Reference numeral 2 denotes a centralized center-side entry system, which includes a multi-router (communication control device) 21, a file server 22 serving as server storage means, an entry client 23, a verification client 26 serving as processing control means, and a communication GW 29. The centralized center side entry system 2 is connected to a plurality of branch office side systems 1 via the communication line 4 and processes the input data so that the host computer 3 can store and manage the entered entry data. The multi-router 21 is a router that can support a plurality of protocols, and serves as an interface with the communication line 4. The file server 22 stores all transmitted entry data. Also, it has a management function to manage the status of each entry data. For entry data transmitted as management data, for example, the status management data is left so that the status management processing can be performed with the host input completed. deep. The entry data and state management data are set so as to remain at least until the next day of the specified date, for example. The file server 22 is different from the file server 22A in that a process based on the cancellation / correction request data transmitted from the branch terminal 11 can be performed.
[0014]
An entry client 23 is a computer terminal and controls at least an entry client display unit 24 such as a CRT and an entry client input unit 25 such as a keyboard. The entry client 23 is a terminal for inputting management data for the host computer 3 to store and manage based on the image data. If there is character recognition result data here, the character recognition data and image data are compared, and processing correction processing is performed to create data to be stored and managed by the host computer 3. Reference numeral 26 denotes a verification client of the computer terminal, which controls at least a verification client display unit 27 such as a CRT and a verification client input unit 28 such as a keyboard. The verification client 26 is a terminal for verifying data that is normally stored and managed by the host computer 3 input by the entry client 23. At the time of cancellation / correction request, the terminal serves as a terminal for performing input correction or destruction of entry data based on the cancellation / correction request transmitted from the branch office terminal 11. The management data that has been verified is transmitted to the host computer 3 to be stored and managed.
[0015]
A host computer 3 serves as a management unit, and is connected to the verification client 26 of the centralized center entry system 2 through a LAN, a dedicated line, or the like. The data transmitted from the centralized center entry system 2 is stored and managed. The host computer 3 is different from the host computer 3A in that the management data can be canceled and corrected by the cancellation and correction processing transmitted from the centralized center side entry system 2. 4 is a communication line such as ISDN.
[0016]
FIG. 2 is a diagram showing a flow of a cancellation / correction method of the centralized entry system according to the first embodiment of the present invention. Based on FIG. 2, a method for canceling and correcting entry data according to the first embodiment of the present invention will be described. In the present embodiment, a description will be given of a cancellation / correction method after entry data is transmitted from the branch terminal 11 and before being stored and managed as management data in the host computer 3. Here, the processing of S21 and S22 is the same as the processing of S101 and S102 of FIG. When the sales office or customer (end user) notices a mistake in the entry data that has been transmitted and requests cancellation or correction, the operator of the sales office terminal 11 raises a cancellation / correction request form and creates the following diagram. 3 is performed, and data is transmitted to the file server 22 (S23).
[0017]
FIG. 3 is a flowchart showing a cancellation / correction processing method in the sales office side system 1. FIG. 4 shows a transaction data list screen.
When an instruction to cancel or correct is input from the operator, the branch terminal 11 displays the transaction data stored in the transaction data file (not shown) on the branch terminal display means 15 as a transaction data list screen. When the transaction data list screen is displayed on the branch terminal display means 15, the operator of the branch terminal 11 designates a number to be canceled or corrected based on the displayed transaction data, and the corresponding data is displayed. A selection is made (S31). This number is based on the automatically numbered numbering.
[0018]
FIG. 5 shows an example of a cancellation / correction request form. FIG. 5A shows a correction request form, and FIG. 5B shows a cancellation request form. When the operator of the branch terminal 11 requests correction of the entry data, the correction item is entered in the correction request form. When requesting cancellation of entry data, items and the like are entered in a cancellation request form (S32). At that time, for example, the check of the responsible person or the like is also pressed.
[0019]
FIG. 6 is a diagram showing a cancellation / correction screen. The store terminal 11 prompts the user to select whether to cancel or correct the data selected from the transaction data list screen (S33). When the operator selects cancellation or correction, the branch terminal 11 displays a cancellation / correction screen on the branch terminal display means 15. The operator confirms whether or not the selected data is the corresponding data based on the screen displayed on the store terminal display means 15 (S34), and sends the image data of the correction request form or the cancellation request form to the image scanner 14. Setting for loading is performed (S35). When the operator recognizes that the completion key of the store terminal input means 16 has been pressed by the operator (S36), the store terminal 11 causes the image scanner 14 to start image data of a correction request form or a cancellation request form. The branch office terminal 11 transmits the image data transmitted from the image scanner 14 to the file server 22 together with data necessary for cancellation and correction (hereinafter, the transmitted data is referred to as cancellation correction request data).
[0020]
When the cancel / correction request data is transmitted, the file server 22 registers the cancel / correction request data, and puts the entry data that has been transmitted previously in a pending state. The pending entry data and the cancellation / correction request data are processed directly by the verification client 26 instead of the entry client 23 (S24). Upon receiving the entry data and the cancellation correction request data, the verification client 26 causes the verification client display unit 27 to display the entry data and the cancellation correction request data. In the case of a correction request, the operator of the verification client 26 inputs data from the verification client input means 28 based on the image data of the correction request form of the entry data and the cancellation correction request data, and at the same time performs verification. Perform (S25). In the case of a cancellation request, the operator discards the entry data with the authority of the verification client 26.
[0021]
FIG. 7 is a diagram illustrating an example of a correction completion notification form. FIG. 8 shows an example of a cancellation completion notification form. When cancellation or correction processing is performed by the operator of the verification client 26, in the case of correction, the verification client 26 transmits the corrected data to the host computer 3, and sends the correction completion notification data to the file server 22 and the communication line. 4 to the store terminal 11 via In the case of cancellation, cancellation completion notification data is transmitted to the branch terminal 11 via the file server 22 and the communication line 4. Upon receiving the correction completion notification data or the cancellation completion notification data, the branch office terminal 11 causes the connected printer 13 to print the cancellation completion notification slip or the correction completion notification slip, and ends the cancellation and correction processing (S26).
[0022]
As described above, according to the first embodiment, the store terminal 11 transmits the entry data cancellation / correction request data to the file server 22 via the communication line 4, and the verification client 26 operator cancels / corrects the data. Since the processing is performed, the correction is registered in the host computer 3, the cancellation is discarded, and the cancellation completion notification or the correction completion notification is transmitted to the sales office terminal 11. There is no need to make a telephone contact for cancellation and correction between the centralized centers 2 and work efficiency can be improved. Also, at the time of cancellation / correction request, the sales office is entered, and a cancellation request form or correction request form that has been checked by the salesperson at the sales office is sent as image data. On the centralized center 2 side, a verification client with high authority as an operator Since cancellation and correction processes are performed by the 26 operators, correction and verification are performed simultaneously, so that security can be improved.
[0023]
Embodiment 2. FIG.
FIG. 9 is a diagram showing a flow of a cancellation / correction method of the centralized entry system according to the second embodiment of the present invention. Since the configuration of the centralized entry system of the present embodiment is the same as that of FIG. 1, the description will be made using the system of FIG. In the present embodiment, a cancellation / correction method after the input work by the entry client 23 is completed, the verification work by the verification client 26 is finished, and registered as management data in the host computer 3 will be described.
[0024]
Ordinary entry operations such as the exchange request from the sales office side system 1 to the centralized center side entry system 2 to input and verification and registration to the host computer 3 are the same as the conventional entry operations S101 to S105, and thus the description thereof is omitted. (S91 to S95). When the sales store or customer (end user) notices a mistake in the entry data that has been transmitted and requests cancellation or correction, processing is performed by issuing a cancellation or correction request form (S96). The method of creating the cancellation / correction request data in the sales office side system is created in the same manner as described in the first embodiment with reference to FIG.
[0025]
The file server 22 manages the entry data having the numbering of the transmitted cancellation correction request data as being transmitted. In that case, the file server 22 transmits the cancellation correction request data and its entry data to the verification client 26 (S97). On the verification client 26 side that has received the cancel correction request data, the operator of the verification client 26 corrects the entry data based on the image data of the correction request document. In the case of a cancellation request, a discard instruction is input with the authority of the operator of the verification client 26.
[0026]
The verification client 26 transmits the data subjected to the cancellation / correction processing to the host computer 3 via the communication GW 25 according to the operator's instruction (S98). At this time, in order to distinguish from double transmission, data indicating cancellation or correction is also transmitted at the same time.
[0027]
When the host computer 3 that has received the data from the verification client 26 determines that there is data indicating cancellation or correction, the host computer 3 discards the management data with the same numbering. In case of cancellation, the process ends with discarding. In case of correction, the corrected data is registered again.
[0028]
Similarly to the first embodiment, when the operator of the verification client 26 performs cancellation and correction processing, the verification client 26 transmits correction completion notification data in the case of correction, and in the case of cancellation. The cancellation completion notification data is transmitted to the branch terminal 11 via the file server 22 and the communication line 4. Upon receiving the correction completion notification data or the cancellation completion notification data, the branch office terminal 11 causes the connected printer 13 to print the cancellation completion notification slip or the correction completion notification slip, and ends the cancellation and correction processing (S99).
[0029]
As described above, according to the second embodiment, the first embodiment is based on the entry data stored in the file server 22 and the cancellation correction request data of the entry data transmitted from the sales office terminal 11. In the same manner as in the embodiment, the management data after the operator of the verification client 26 transmits to the host computer 3 is canceled and corrected, and a cancellation completion notification or correction completion notification is transmitted to the branch terminal 11. Since it did in this way, it becomes unnecessary to perform telephone contact for cancellation and correction between the sales office 1 and the centralized center 2, and the work efficiency can be improved. Also, at the time of cancellation / correction request, the sales office is entered, and a cancellation request form or correction request form that has been checked by the salesperson at the sales office is sent as image data. On the centralized center 2 side, a verification client with high authority as an operator Since the cancellation and correction processes are performed by the 26 operators, security can be improved. Furthermore, the operator of the verification client 26 can perform the same operation as described in the first embodiment regardless of whether or not the input has already been made in the host computer 3, and thus only one operation procedure is required. Efficient operation can be performed.
[0030]
Embodiment 3. FIG.
In the above-described embodiment, an example of canceling or correcting a transfer request such as a currency exchange is given as an example. However, the present invention is not limited to this, and is also effective in a centralized entry system for use in other applications. It is.
[0031]
【The invention's effect】
  As described above, according to the present invention,When transaction data cancellation correction request data is transmitted from a certain transaction data input means, the verification client determines that correction processing instruction data has been input based on the cancellation correction request data received from the server. When the transaction data is transmitted to the host, the correction completion notification data is transmitted to a certain transaction data input means. On the other hand, if it is determined that the cancellation processing instruction data is input based on the cancellation correction request data, the transaction data In addition to instructing the cancellation, we sent the transaction completion input data to a certain transaction data input means.There is no need to make a telephone call for cancellation or correction, and work efficiency can be improved.
[0032]
  According to the present invention, the server storage unitFor each transaction data, information on whether or not it has been transmitted to the host is stored. On the other hand, if the verification client determines that the transaction data related to the cancellation / correction request has been transmitted to the host based on the information, the verification client instructs the host to cancel the correction instruction based on the cancellation processing instruction data or the correction instruction and correction based on the correction processing instruction data. Since data was sent,There is no need to make a telephone call for cancellation or correction, and work efficiency can be improved. Also alreadyRegardless of whether the host is managing or not,Since the same operation can be performed and only one operation procedure is required, an efficient system operation can be achieved.
[Brief description of the drawings]
FIG. 1 is a configuration block diagram of a centralized entry system according to a first embodiment of the present invention.
FIG. 2 is a diagram showing a flow of a cancellation / correction method of the centralized entry system according to the first embodiment of the invention.
FIG. 3 is a diagram illustrating a flow of a cancellation / correction processing method in a sales office 1;
FIG. 4 is a diagram showing a transaction data list screen.
FIG. 5 is a diagram illustrating an example of a cancellation / correction request form.
FIG. 6 is a diagram showing a cancellation / correction screen.
FIG. 7 is a diagram illustrating an example of a correction completion notification.
FIG. 8 is a diagram illustrating an example of a cancellation completion notification.
FIG. 9 is a diagram showing a flow of a cancellation / correction method of the centralized entry system according to the second embodiment of the present invention.
FIG. 10 is a configuration block diagram of a conventional centralized entry system.
FIG. 11 is a diagram showing a flow of cancellation and correction processing when entry data transmitted from a business store is stored and managed in the file server 22A.
FIG. 12 is a diagram showing a flow of cancellation and correction processing when management data transmitted from the verification client 26A is stored and managed in the host computer 3A.
[Explanation of symbols]
1 Sales office system
11 Branch terminal
12 routers
13 Printer
14 Image scanner
15 Branch terminal display means
16 Branch terminal input means
2 Centralized center entry system
21 Multi-router
22 File server
23 entry clients
24 entry client display means
25 Entry client input means
26 Verification client
27 Verification client display means
28 Verification client input means
29 Communication gateway
3 Host computer
4 communication lines

Claims (3)

A centralized entry system having centralized entry means for confirming and correcting transaction data transmitted from a plurality of transaction data input means and transmitting it to a host,
The central entry means provided in the central center is:
A validation client that displays the received data;
A server storage unit that stores the transaction data together with at least identification information for each transaction data and information indicating whether or not the data has been transmitted to the host ;
Control that obtains the corresponding transaction data based on the cancellation correction request data including the correction data and the instruction data received from a certain transaction data input means provided in the sales office, and transmits it to the verification client together with the cancellation correction request data A server having a section,
If the transaction data is before being sent to the host:
When the transaction data cancellation correction request data is transmitted from a certain transaction data input means, the server identifies the cancellation correction request data and the transaction data related to the cancellation correction request stored in the server storage unit. Based on the information sent to the verification client,
When the verification client determines that correction processing instruction data has been input based on the cancellation correction request data received from the server, the verification client transmits the corrected transaction data to the host and inputs the certain transaction data. The correction completion notification data is transmitted to the means. On the other hand, when it is determined that the cancellation processing instruction data has been input based on the cancellation correction request data, the transaction data input means is instructed to discard the transaction data. send a cancellation completion notification data to,
Also, after the transaction data is sent to the host,
When the transaction data cancellation correction request data is transmitted from a certain transaction data input means, the server identifies the cancellation correction request data and the transaction data related to the cancellation correction request stored in the server storage unit. Based on the information sent to the verification client,
The verification client determines that the transaction data related to the cancellation correction request has been transmitted to the host based on information on whether or not the transmission has been transmitted to the host in the server storage unit, and has received the cancellation correction received from the server When it is determined that the correction processing instruction data is input based on the request data, the correction instruction based on the correction processing instruction data and the transaction data subjected to the correction processing are transmitted to the host, and the certain transaction data input means When the correction completion notification data is transmitted, on the other hand, when it is determined that the cancellation processing instruction data is input based on the cancellation correction request data, an instruction to discard the transaction data is given, and the certain transaction data input means is canceled. A centralized entry system characterized by transmitting completion notification data . The transaction data input means includes storage means for storing transaction data transmitted to the centralized entry means together with the identification information;
Display means for displaying an operation screen,
The operation screen displays a list of the transaction data together with an instruction input unit for canceling or correcting, and when canceling or correcting instructions are performed on the selected transaction data, image data of the cancel instruction form or the correction instruction form is displayed. 2. The centralized entry system according to claim 1 , wherein the centralized entry system is transmitted as cancellation correction request data including cancellation processing request data or correction processing request data. The centralized entry system according to claim 1, wherein the transaction data is currency exchange data.

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