JP4941779B2 - Work procedure manual generation apparatus, method, and program - Google Patents

Description

  The present invention relates to a work procedure manual generation device, method, and program, and more particularly, to a work procedure manual generation device, method, and program for generating a work procedure manual for work performed in a work target system.

  When working, a work procedure manual describing the work procedure may be used. The work procedure manual is prepared for each work such as modification, maintenance including introduction, expansion and removal of components such as servers, storages, and network devices constituting the computer system. When an operator carries out an operation for handling these devices and parts, the operator refers to a work procedure manual for a plurality of devices or parts having a dependency relationship, and performs the operation while organizing the operation procedure in his / her head. At this time, an operator who has little skill and experience sometimes makes a work mistake due to omission of reference or error in the work procedure manual.

  Regarding the work procedure manual, Patent Document 1 describes a procedure manual creation support device. In Patent Document 1, a procedure manual showing a series of procedures that satisfy a request according to each situation of a consultant is created. The procedure manual creation support apparatus described in Patent Document 1 uses dependency relationship information data that reveals dependency relationships of procedure information, and constructs a dependency structure of procedure information. The procedure manual creation support device generates a procedure document that sequentially indicates a plurality of procedures necessary to satisfy the user's request from the dependency structure of the constructed procedure information.

  Patent Document 2 describes an information processing apparatus that provides work procedure information. In patent document 2, the work procedure of the work target provided with the some component is provided. In Patent Document 2, composition enable / disable information indicating whether work procedures can be combined between components is used. The information processing apparatus generates a combination pattern of the constituent elements, and determines whether or not it is possible to synthesize work procedures between the constituent elements that are combined so as to be simultaneously operated based on the combination availability information. If the information processing apparatus determines that the composition is possible, the information processing apparatus composes the work procedure.

JP 2002-334146 A JP 2007-304942 A

  In Patent Document 1, a counselor retrieves and obtains procedure information by hearing from a counselor. Further, in Patent Document 1, based on this procedure information, a counselor forms a procedure by hearing from a counselor based on the integrated and organized dependency structure information. The technique described in Patent Document 1 is intended to assist the counselor in generating a procedure manual, and the final output of the procedure manual depends greatly on the counselor's hearing skill. For this reason, in Patent Document 1, the generated procedure manual changes depending on the skill of the person who creates the procedure manual.

  In Patent Document 2, only a condition is set for whether or not composition is possible between constituent elements. A unique parameter may be set in the customer computer system to be worked on, but Patent Document 2 does not consider it. Therefore, the worker has to construct a work procedure in consideration of the uniqueness of the customer computer system and to perform the work.

  An object of the present invention is to provide a work procedure manual generation apparatus, method, and program capable of easily generating a work procedure manual that takes into account the uniqueness of a work target system.

In order to achieve the above object, a work procedure manual generation method according to a first aspect of the present invention is a method of generating a work procedure manual for a work performed in a work target system using a computer,
The computer stores information about the components of the apparatus constituting the work target system, and refers to the configuration management database in which a flag indicating the work type is set for the work target component. Identifying steps,
The identified work target component from the work procedure management database in which the computer stores the work target component and the work type in association with the work procedure including the work item number of each item constituting the work. And obtaining a work procedure corresponding to the work type indicated by the flag;
The computer stores a work item number, a work condition indicating a condition to be satisfied in the work target system at the time of work, and a work item number of a work item to be added when the work condition is not satisfied in association with each other. Obtaining a work condition stored in association with the work item number included in the obtained work procedure with reference to the work condition management database
The computer refers to the configuration management database to determine whether the acquired work condition is satisfied in the work target system; and
When the computer determines that the work condition is not satisfied, the work item number of the work to be added is obtained from the work condition management database, and the obtained work item number is added to the work procedure. Steps,
The computer, on the basis of the work item number included in the work procedure, and organic and generating the work procedure manual,
Prior to the step of identifying the work target component, the computer refers to a system management database that stores a management number of the work target system and information for identifying devices constituting the work target system in association with each other. The method further includes the step of identifying the devices constituting the work target system from the management number of the work target system input by the user,
The information for identifying the device includes a device model number and a device number, and in the step of identifying the device that constitutes the work target system, the computer includes the management system of the input work target from the system management database. Search for the device model number and device number stored in association with the management number, specify the device model number and device number device searched as a device constituting the work target system,
The configuration management database stores a device number and information related to the component of the device in association with each other, and the computer refers to the configuration management database in the step of identifying the component to be worked on. Among the components stored in association with the device number searched in the step of specifying the device constituting the work target system, the component set with the flag is specified as the component of the work target. It is characterized by.
A work procedure manual generation method according to a second aspect of the present invention is a method of generating a work procedure manual for a work performed in a work target system using a computer,
The computer stores information about the components of the apparatus constituting the work target system, and refers to the configuration management database in which a flag indicating the work type is set for the work target component. Identifying steps,
The identified work target component from the work procedure management database in which the computer stores the work target component and the work type in association with the work procedure including the work item number of each item constituting the work. And obtaining a work procedure corresponding to the work type indicated by the flag;
The computer stores a work item number, a work condition indicating a condition to be satisfied in the work target system at the time of work, and a work item number of a work item to be added when the work condition is not satisfied in association with each other. Obtaining a work condition stored in association with the work item number included in the obtained work procedure with reference to the work condition management database
The computer refers to the configuration management database to determine whether the acquired work condition is satisfied in the work target system; and
When the computer determines that the work condition is not satisfied, the work item number of the work to be added is obtained from the work condition management database, and the obtained work item number is added to the work procedure. Steps,
The computer generates a work procedure manual based on a work item number included in the work procedure;
Prior to the step of identifying the work target component, the computer inputs the work target device component and the flag to be set, and the computer updates the configuration management database according to the input information. The method further includes the step of:

A program according to a third aspect of the present invention is a program for causing a computer to execute a process for generating a work procedure manual for work performed in a work target system.
Processing that identifies information about a work target component by referring to the configuration management database that holds information about the component elements of the devices that make up the work target system, and sets a flag indicating the work type for the work target component When,
From the work procedure management database that stores the work target component and the work type in association with the work procedure including the work item number of each item constituting the work, the identified work target component and the flag Processing for obtaining a work procedure corresponding to the work type indicated by
Work condition management that associates and stores a work item number, a work condition indicating a condition to be satisfied in the work target system at the time of work, and a work item number of a work item to be added when the work condition is not satisfied A process of referring to a database to acquire a work condition stored in association with a work item number included in the acquired work procedure;
A process of referring to the configuration management database to determine whether or not the acquired work condition is satisfied in the work target system;
When it is determined that the work condition is not satisfied, a process of acquiring a work item number of the work to be added from the work condition management database, and adding the acquired work item number to the work procedure;
Based on the work item number included in the work procedure, to generate a work procedure manual ,
Prior to the process of specifying the component of the work target, refer to the system management database that stores the management number of the work target system and information for identifying the devices constituting the work target system in association with the computer. Then, from the management number of the work target system input by the user, to further execute the process of specifying the device constituting the work target system,
The information for identifying the device includes a device model number and a device number, and in the process of identifying the device that constitutes the work target system in the computer, the information of the management system of the input work target is obtained from the system management database. Search for the device model number and device number stored in association with the management number, and execute the process of specifying the device model number and device number machine searched as a device constituting the work target system,
The configuration management database stores a device number and information related to a component of the device in association with each other, and in the process of specifying the component to be worked on in the computer, refer to the configuration management database. Among the components stored in association with the device number searched in the process of specifying the device constituting the work target system, the process of specifying the component set with the flag as the component of the work target Is executed.
A program according to a fourth aspect of the present invention is a program for causing a computer to execute a process for generating a work procedure manual for work performed in a work target system.
Processing that identifies information about a work target component by referring to the configuration management database that holds information about the component elements of the devices that make up the work target system, and sets a flag indicating the work type for the work target component When,
From the work procedure management database that stores the work target component and the work type in association with the work procedure including the work item number of each item constituting the work, the identified work target component and the flag Processing for obtaining a work procedure corresponding to the work type indicated by
Work condition management that associates and stores a work item number, a work condition indicating a condition to be satisfied in the work target system at the time of work, and a work item number of a work item to be added when the work condition is not satisfied A process of referring to a database to acquire a work condition stored in association with a work item number included in the acquired work procedure;
A process of referring to the configuration management database to determine whether or not the acquired work condition is satisfied in the work target system;
When it is determined that the work condition is not satisfied, a process of acquiring a work item number of the work to be added from the work condition management database, and adding the acquired work item number to the work procedure;
Based on the work item number included in the work procedure, to generate a work procedure manual,
Prior to the process of identifying the work target component, the computer is input with the component of the work target device and the flag to be set, and the computer stores the configuration management database according to the input information. The update process is further executed.

A work procedure manual generation apparatus according to a fifth aspect of the present invention has a configuration in which information relating to constituent elements of an apparatus constituting a work target system is held, and a flag indicating a work type is set for the work target constituent elements A work target element specifying means for specifying a work target component element with reference to the management database;
From the work procedure management database that stores the work target component and the work type and the work procedure including the work item number of each item constituting the work in association with each other, the identified work target component and the flag are Work procedure obtaining means for obtaining a work procedure corresponding to the work type to be indicated;
Work condition management that associates and stores a work item number, a work condition indicating a condition to be satisfied in the work target system at the time of work, and a work item number of a work item to be added when the work condition is not satisfied Work condition acquisition means for acquiring a work condition stored in association with a work item number included in the acquired work procedure with reference to a database;
Referring to the configuration management database, work condition determination means for determining whether or not the acquired work condition is satisfied in the work target system;
When it is determined that the work condition is not satisfied, the work item number of the work to be added is acquired from the work condition management database, and the work item number is added to the work procedure. Means,
Based on the work item number included in the work procedure, and a procedure manual generation means for generating a work procedure manual,
By referring to the system management database that stores the management number of the work target system and the information for identifying the devices constituting the work target system in association with each other, the work target system is obtained from the management number of the work target system input by the user. The apparatus further comprises a constituent device specifying means for specifying the device constituting the
The information for identifying the device includes a device model number and a device number,
The component device specifying means searches the device management database for the device model number and device number stored in association with the management number of the input management system of the work target, and the retrieved device model number and device number machine. Is identified as a device constituting the work target system,
The configuration management database stores device numbers and information related to device components in association with each other.
The work target element identification unit refers to the configuration management database, and among the components stored in association with the device number searched by the component apparatus identification unit, the component for which the flag is set, It characterized that you identified as a component of the work object.
A work procedure manual generation apparatus according to a sixth aspect of the present invention has a configuration in which information relating to a component of a device constituting a work target system is held, and a flag indicating a work type is set for the work target component A work target element specifying means for specifying a work target component element with reference to the management database;
From the work procedure management database that stores the work target component and the work type and the work procedure including the work item number of each item constituting the work in association with each other, the identified work target component and the flag are Work procedure obtaining means for obtaining a work procedure corresponding to the work type to be indicated;
Work condition management that associates and stores a work item number, a work condition indicating a condition to be satisfied in the work target system at the time of work, and a work item number of a work item to be added when the work condition is not satisfied Work condition acquisition means for acquiring a work condition stored in association with a work item number included in the acquired work procedure with reference to a database;
Referring to the configuration management database, work condition determination means for determining whether or not the acquired work condition is satisfied in the work target system;
When it is determined that the work condition is not satisfied, the work item number of the work to be added is acquired from the work condition management database, and the work item number is added to the work procedure. Means,
A procedure manual generation means for generating a work procedure manual based on a work item number included in the work procedure;
The apparatus further includes apparatus information updating means for inputting a component of the apparatus to be worked and a flag to be set, and updating the configuration management database according to the input information.

  The work procedure manual generation apparatus, method, and program of the present invention can easily generate a work procedure manual that takes into account the uniqueness of the work target system.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. FIG. 1 shows a system configuration including a work procedure manual generation apparatus according to an embodiment of the present invention. The work procedure manual generation system (work procedure manual generation device) 20 is connected to the user information terminal 10 and the work registration information terminal 30 via a network 100 such as the Internet. Each of the user information terminal 10 and the work registration information terminal 30 is an information processing apparatus such as a personal computer. The user information terminal 10 is an information processing apparatus used by a worker (user) who performs work. The work registration information terminal 30 is an information processing apparatus used by a work registrant (user) who performs work registration.

  The work registrant operates the work registration information terminal 30 to access the work procedure manual generation system 20 via the network 100. The work registration information terminal 30 registers a new customer system in the work procedure manual generation system 20 according to the operation of the work registrant. The work registrant acquires information on the devices constituting the new customer system from the sales department for the customer system newly introduced by the sales department, and registers the new customer system in the work procedure manual generation system 20.

  Further, the work registration information terminal 30 registers the correction information of the existing system in the work procedure manual generation system 20 according to the operation of the work registrant. That is, information such as expansion, change, software (hereinafter also referred to as SW) or firmware (hereinafter also referred to as FW) correction, deletion, and part replacement for an existing customer system is performed. The work registrant acquires the correction contents (correction information) for the existing customer system from the maintenance department, and registers the correction information in the work procedure manual generation system 20. The maintenance department may be a work registrant and register correction information.

  The worker operates the user information terminal 10 and accesses the work procedure manual generation system 20 via the network 100. The user information terminal 10 instructs the work procedure manual generation system 20 to transmit information necessary for the work procedure manual generation and to start the work procedure manual generation in accordance with the operation of the worker. The work procedure manual generation system 20 generates a work procedure manual for a series of work performed at the time of correction work for the customer system designated by the worker, and transmits the work procedure manual to the user information terminal 10. The user information terminal 10 receives the work procedure manual, displays the work procedure manual on an output device such as a display, and presents it to the worker.

  FIG. 2 shows a work procedure manual generation system 20. The work procedure manual generation system 20 includes an information processing device 200, a worker management DB (database) 210, a customer system management DB 220, a configuration management DB 230, a detailed work procedure management DB 250, a work procedure management DB 260, a work condition management DB 270, and items. Each work procedure manual 280 is provided. The configuration management DB 230 includes a HW configuration management DB 231 and a SW configuration management DB 232.

  The information processing apparatus 200 is an information processing apparatus such as a workstation or a server. The information processing apparatus 200 provides a customer system management screen to the work registrant. The information processing apparatus 200 exchanges information with the work registration information terminal 30 and registers information in various DBs. Further, the information processing apparatus 200 provides a work procedure manual generation menu to the worker. The information processing apparatus 200 exchanges information with the user information terminal 10 and generates a series of work procedure manuals by referring to various DBs.

  The worker management DB 210 is a database that stores information regarding work registrants and workers. The customer system management DB 220 is a database that stores system information of customer systems. The customer system management DB 220 stores a management number (management code) representing identification information of the customer system and identification information of the devices constituting the customer system in association with each other. In the customer system management DB 220, a flag indicating a work type is set for a work target device among the devices constituting the system.

  The configuration management DB 230 is a database that holds information related to the components of the devices constituting the customer system. The HW configuration management DB 231 holds hardware configuration information of devices (hardware: HW) that configure the customer system, and the SW configuration management DB 232 configures software that is operating on each device that configures the customer system. Keep information. The hardware configuration information includes version information and parameters of firmware that configures the device, information on component parts that configure the device, and the like. The software configuration information includes information such as the OS and software operating on the apparatus, version information thereof, and software parameters. In the HW configuration management DB 231 and the SW configuration management DB 232, a flag indicating a work type is set for a work target component among the device components.

  The work procedure management DB 260 is a database that holds work procedures for work target devices and components. The work is composed of one or more work items, and the work procedure includes a work item number (work item management code) of each item constituting the work. The work procedure management DB 260 stores the work procedure, the device model number of the device to be worked, information for identifying the component of the device, and the work type in association with each other.

  The work condition management DB 270 is a database that holds the work conditions set in the work items constituting the work procedure and the additional work items to be executed when the work conditions are not satisfied. The work condition indicates a condition to be satisfied in the customer system at the time of work. The work condition management DB 270 stores a work item number, a work condition, and a work item number of a work item to be added when the work condition is not satisfied in association with each other.

  The work procedure manual 280 for each item is a document in which the procedure of each item constituting the work procedure is described. The work detailed procedure management DB 250 is a database that holds document information used for the procedure of each item constituting the work procedure. The detailed work procedure management DB 250 stores the correspondence between the work item number and the work procedure document describing the work procedure for each work item.

  3A and 3B show data examples of the work procedure manual 280 for each item. FIG. 3A is a document describing the procedure for starting the apparatus. FIG. 3B is a document describing the procedure for disk replacement. The work procedure manual finally obtained includes the contents of the document of the work procedure manual 280 for each of one or more items.

  FIG. 4 shows an example of data in the worker management DB 210. The worker management DB 210 has employee number (user ID), employee name (user name), password, and authority data. The “user ID” is information for identifying the user, and the “password” is a password set for the user. The “user ID” and “password” are used for access authentication to the work procedure manual generation system 20. “Authority” is information for distinguishing whether a user is a worker or a work registrant. A user having the authority of “work execution” can perform work using the user information terminal 10. A user having the authority of “work registration” can perform work registration using the work registration information terminal 30.

  FIG. 5 shows an example of data in the customer system management DB 220. The customer system management DB 220 includes customer system management code, device model number, device number, connection destination device number 1 to connection destination device number n. The “customer system management code” is a management code for identifying the customer system. The “apparatus model number” is information for identifying the model number (model) of the apparatus. The “device number” is information for identifying a device individual. The “connection destination device number 1” to “connection destination device number n” are information for specifying the connection destination device of the device represented by “device number”. By referring to the customer system management DB 220, it is possible to identify what devices are installed in the customer system and which devices are connected to each device.

  Each data of the customer system management DB 220 is provided with a flag (presence / absence of change) for identifying whether or not it is a work target. The flag types include “new”, “update (change)”, and “delete”. The flag is set by the work registrant. By referring to the flag of the customer system management DB 220, it is specified which customer system and device is the work target and whether the work type is “new”, “update (change)”, or “delete”. be able to.

  FIG. 6 shows a data example of the HW configuration management DB 231. The HW configuration management DB 231 includes device number, FW version information (FWRev), parameter information (FW1 to FW) set in the FW, and component information (components) constituting the device installed in the customer system. 1 to n). The “device number” is information for identifying a device individual. The “device number” in the HW configuration management DB 231 corresponds to the “device number” in the customer system management DB 220 (FIG. 5).

  “FWRev”, “FW1” to “FWn”, “component 1” to “component n” are hardware configuration information of the device represented by “device number”. In the hardware configuration information of the HW configuration management DB 231, a flag for identifying whether or not it is a work target is prepared. This flag has the same meaning and role as the flag in the customer system management DB 220.

  FIG. 7 shows a data example of the SW configuration management DB 232. The SW configuration management DB 232 includes data such as a device number, an operating system (OS) installed in the device, software running on the OS, and parameters (SW1 to n) set in each software. The “device number” is information for identifying a device individual. The “device number” in the SW configuration management DB 232 corresponds to the “device number” in the customer system management DB 220 (FIG. 5) and the HW configuration management DB 231 (FIG. 6).

  “OS”, “software information”, and “SW1” to “SWn” are pieces of configuration information of software operating on a device represented by “device number”. In the software configuration information of the SW configuration management DB 232, a flag for identifying whether or not it is a work target is prepared. This flag has the same meaning and role as the flag in the customer system management DB 220.

  FIG. 8 shows an example of data stored in the detailed work procedure management DB 250. The work detailed procedure management DB 250 has data of item numbers, work item names, and work procedure manuals. The “item number” is the management number of the work item, and the “item name” is the name of the item. The “work procedure manual” is a file name (document name) of the work procedure manual 280 for each item corresponding to the work item. By referring to the detailed work procedure management DB 250, for example, for the work item with the work item name “1.1 installation”, the document “installation.doc” in the work procedure manual 280 for each item may be used. I understand that.

  FIG. 9 shows an example of data in the work procedure management DB 260. The work procedure management DB 260 has data of work number, work device model number, work element, work type, detailed work content, and work procedure. “Work number” is a work management number. The “work device model number” is the model number of the device to be worked, and the “work element” is an element (hardware or software) to be worked. When the work element is the apparatus itself, the same information as the “work apparatus model number” is stored in the “work element”. “Work type” is information for identifying the type of work such as addition or deletion, and “detailed work content” is detailed content of the work. The “work procedure” is information on work items to be performed in the work. The “work procedure” stores “item number” (FIG. 8) of one or more work items to be performed in the work.

  FIG. 10 shows an example of data in the work condition management DB 270. The work condition management DB 270 includes data of item numbers (work condition numbers), work condition names, work conditions, and additional work items (additional item numbers). The “work condition number” is a management number for managing work conditions, and the “work condition name” is the name of the work condition. The “working condition” is a condition (conditional expression) that should be satisfied during the work. This conditional expression includes a reference expression to data held by the customer system management DB 220, the HW configuration management DB 231 or the SW configuration management DB 232. “Additional item number” is the item number of the work to be added when the work condition is not satisfied. The “item number” (FIG. 8) of the work item to be added is stored in “addition item number”.

  FIG. 11 shows the configuration of the information processing apparatus 200. The information processing apparatus 200 includes a user authentication unit 201, a work information registration unit 202, a procedure manual generation unit 203, a component device identification unit 204, a work target element identification unit 205, a work procedure acquisition unit 206, a work condition acquisition unit 207, a work condition. A determination unit 208 and a work item addition unit 209 are included. Each means in the information processing apparatus 200 can be realized by executing a predetermined program on the information processing apparatus 200.

  The user authentication means 201 receives a user ID and password from the user information terminal 10 or the work registration information terminal 30, and performs user authentication with reference to the worker management DB 210 (FIG. 4). At that time, the user authentication unit 201 determines whether the authenticated user is a worker or a work registrant based on the “authority” of the worker management DB 210. Whether the user is a worker or a work registrant depends on whether the user has logged in as a user having the authority of “work execution” or logged in as a user having the authority of “work registration”. In FIG. 1, the user information terminal 10 and the work registration information terminal 30 are separate terminals, but the user information terminal 10 and the work registration information terminal 30 may be the same terminal.

  The work information registration means 202 transmits a customer system management menu to the work registration information terminal 30 of the user determined to have authority as a work registrant by the user authentication means 201, and the work registrant is notified of the work target device. , Prompts for input of the work target component, work type, and the like. The work information registration unit 202 registers information input by the worker in the customer system management DB 220, the HW configuration management DB 231, and the SW configuration management DB 232.

  The procedure manual generation unit 203 transmits a work procedure manual generation menu screen to the user information terminal 10 of the user who has been determined by the user authentication unit 201 to have the authority as the operator, and the customer system of the work target is transmitted to the operator. Prompt for customer system management number. Upon receiving the customer system management number from the user information terminal 10, the procedure manual generating unit 203 passes the received customer system management number to the component device specifying unit 204.

  The component device specifying unit 204 refers to the customer system management DB 220 (FIG. 5), and specifies a device constituting the work target customer system based on the work target customer system management number input by the user. More specifically, the component device specifying unit 204 searches the device model number and device number stored in the customer system management DB 220 in association with the customer system management number received from the procedure manual generation unit 203, and is searched. The device model number and the device number device are specified as devices constituting the customer system to be worked.

  The component device specifying unit 204 searches the customer system management DB 220, and extracts a device in which a flag is set from among the devices constituting the customer system to be worked. The component device specifying unit 204 passes the device number of the extracted device and the set flag to the work procedure acquiring unit 206. Further, the constituent device specifying unit 204 passes the extracted device number of the device to the work target element specifying unit 205.

  The work target element specifying unit 205 refers to the configuration management DB 230 (HW configuration management DB 231 (FIG. 6) and SW configuration management DB 232 (FIG. 7)) and specifies the work target element. The work target element specifying unit 205 searches the HW configuration management DB 231 for a device number that matches the device number received from the component device specifying unit 204, and sets a flag among the hardware components of the device number. Search for the configured component. The work target element specifying unit 205 specifies the searched component as a work target component.

  Further, the work target element specifying unit 205 searches the SW configuration management DB 232 for a device number that matches the device number received from the component device specifying unit 204, and among the software components of the device number, the flag is set. Search for the configured component. The work target element specifying unit 205 specifies the searched component as a work target component. The work target element specifying unit 205 notifies the work procedure obtaining unit 206 of the work target component and the flag (work type) set in the component.

  The work procedure acquisition unit 206 receives the device model number, the device component, and the flag work type of the device to be worked from the component device specifying unit 204 and the work target element specifying unit 205. The work procedure acquisition unit 206 acquires the work procedure corresponding to the work target component and the work type of the work from the work procedure management DB 260 (FIG. 9). More specifically, the work procedure acquisition unit 206 refers to the work procedure management DB 260 and acquires the work procedure stored in association with the received device model number, component, and work type. The work procedure acquisition unit 206 passes the acquired work procedure to the work condition acquisition unit 207.

  The work condition acquisition unit 207 acquires the work condition stored in association with the work item number included in the work procedure acquired by the work procedure acquisition unit 206 from the work condition management DB 270 (FIG. 10). The work condition determination unit 208 refers to the customer system management DB 220, the HW configuration management DB 231 and the SW configuration management DB 232, and whether the work condition acquired by the work condition acquisition unit 207 is satisfied in the customer system to be worked. Judge whether or not. At that time, the work condition determination unit 208 accesses data held in the customer system management DB 220, the HW configuration management DB 231 and the SW configuration management DB 232 in accordance with the conditional expressions described in the work conditions.

  When the work condition determining unit 208 determines that the work condition is not satisfied, the work condition determining unit 208 notifies the work item adding unit 209 to that effect. Upon receiving a notification that the work condition is not satisfied, the work item adding unit 209 acquires the work item number of the work to be added from the work condition management DB 270. The work item adding means 209 adds the acquired work item number to the work procedure. Further, the work item adding means 209 displays the flags of the devices and components that are the targets of work in the work of the added work item number in the customer system management DB 220, the HW configuration management DB 231 and the SW configuration management DB 232. Set the flag according to.

  When the work condition determining means 208 determines that the work conditions are satisfied for all work item numbers included in the work procedure, the procedure manual generating means 203 is based on the work item numbers included in the work procedure. Is generated. More specifically, the procedure manual generation unit 203 refers to the work detail procedure management DB 250 (FIG. 8), and acquires the work procedure manual 280 (FIG. 3) for each item corresponding to the work item number included in the work procedure. Then, a work procedure manual in which the contents of the obtained work procedure manual 280 for each item are combined into one is created.

  FIG. 12 shows a procedure for registering work information. The work information is registered before the worker generates the work procedure manual. The work registrant accesses the work procedure manual generation system 20 using the work registration information terminal 30 (step A1). The user authentication means 201 (FIG. 11) of the information processing apparatus 200 transmits a system login screen to the work registration information terminal 30 via the network 100 (step A2). FIG. 13 shows an example of a system login screen. The work registrant inputs the user ID and password on the system login screen shown in FIG. 13 and presses the “Send” button.

  The work registration information terminal 30 transmits the input user ID / password to the work procedure manual generation system 20 (step A3). The user authentication unit 201 refers to the worker management DB 210 (FIG. 4) and determines whether or not access is possible (step A4). When the user ID / password pair transmitted in step A3 does not match the user ID / password pair registered in the worker management DB 210, the user authentication unit 201 determines that access is impossible and returns to step A2. And send the login screen again.

  When the user ID / password pair matches the user ID / password pair of the user registered in the worker management DB 210, the user authentication unit 201 determines that access is permitted. When determining that access is permitted, the user authentication unit 201 searches the worker management DB 210 based on the user ID, and checks whether the logged-in user is a work registrant having work registration authority. When determining that the user authentication unit 201 is a work registrant, the user authentication unit 201 notifies the work information registration unit 202 of the login of the work registrant.

  When the work registrant logs in, the work information registration unit 202 transmits a customer system management screen to the work registration information terminal 30 (step A5). FIG. 14 shows an example of a customer system management screen. The work registrant selects “1. New system registration” or “2. Existing system modification” from the customer system management screen based on the work request from the sales department or the maintenance support department. When selecting the modification of the existing system, the work registrant inputs the customer system management code and selects the “Send” button.

  The work registration information terminal 30 transmits to the work procedure manual generation system 20 that registration of a new system has been selected or a customer system management code to be modified (step A6). The work information registration unit 202 switches processing depending on whether the information transmitted in step A6 is work registration of a new customer system or work registration of an existing customer system (step A7). If the system for registering work is that of a new customer, the work information registration means 202 newly assigns a customer system management code (step A8), and transmits a new system registration screen to the work registration information terminal 30. (Step A9). The work registration information terminal 30 transmits a registration file including information to be registered to the work procedure manual generation system 20 (step A10).

  FIG. 15 shows an example of a new system registration screen. Prior to the registration of the new customer system, the work registrant obtains the customer system management DB 220 (FIG. 5), the HW configuration management DB 231 (FIG. 6), and the SW configuration management DB 232 (FIG. 7) from the requesting sales department. 3 files (customer system information file, HW configuration information file, SW configuration information file) that store information to be registered are obtained. The work registrant sends information on the new customer system to the work procedure manual generation system 20 by designating the location of the three prepared files on the new system registration screen and pressing the “Upload” button. Can do.

  The work information registration unit 202 registers the information received from the work registration information terminal 30 in various databases, and sets the flag of each registered data to “new” (step A11). More specifically, the work information registration unit 202 registers the information included in the customer system information file in the customer system management DB 220 in association with the customer system management code numbered in step A8. The work information registration unit 202 registers information included in the HW configuration information file in the HW configuration management DB 231 and registers information included in the SW configuration information file in the SW configuration management DB 232. At that time, the work information registration unit 202 sets the flag of each data to “new” in each database.

  When it is determined in step A7 that the work registration of the existing customer system is performed, the work information registration unit 202 stores the customer system management DB 220 based on the customer system management code or the like transmitted from the work registration information terminal 30 in step A6. Search is performed (step A12). The work information registration unit 202 generates an existing system modification screen (existing system addition order registration screen) and transmits it to the work registration information terminal 30 (step A13). The work registration information terminal 30 transmits the correction file to the work procedure manual generation system 20 (step A14).

  FIG. 16 shows an example of an existing system modification screen. The difference from the new system registration screen shown in FIG. 15 is that the existing system modification screen includes information indicating what type of device is used in the existing system. Information on the existing system can be acquired by referring to the customer system management DB 220. Specify the location of the customer system information file, HW configuration information file, and SW configuration information file, and press the “Upload” button to register in the customer system management DB 220, HW configuration management DB 231 and SW configuration management DB 232 The point of transmitting information is the same as the new system registration screen.

  FIGS. 17 to 19 show data examples of the customer system information file, the HW configuration information file, and the SW configuration information file, respectively. The customer system information file, the HW configuration information file, and the SW configuration information file are data in which data items in the customer system management DB 220, the HW configuration management DB 231, and the SW configuration management DB 232 are separated by commas, respectively. is there. For the flag, one of “new”, “change”, and “delete” is designated according to the content of the correction. The file data transmitted from the work registration information terminal 30 to the work procedure manual generation system 20 at the time of new system registration is the same as the data shown in FIGS. When registering a new system, the flag is “new”, so there is no need to specify the flag in the file.

  Here, the work registrant only needs to set a minimum flag in the customer system information file, the HW configuration information file, and the SW configuration information file. For example, when a disk device that is a component of a certain device fails, even if another component operation is required depending on the disk device replacement operation, the flag of the disk device is set in the HW configuration management DB 231. It is only necessary to set to change (exchange). The reason is that the work of other components depending on the disk device replacement work is automatically added to the work procedure by the work item adding means 209 according to the work conditions, and the database is updated. is there.

  Returning to FIG. 12, the work information registration unit 202 registers the information received from the work registration information terminal 30 in various databases (step A15). More specifically, the work information registration unit 202 registers information included in the customer system information file in the customer system management DB 220. The work information registration unit 202 registers information included in the HW configuration information file in the HW configuration management DB 231 and registers information included in the SW configuration information file in the SW configuration management DB 232. At this time, the work information registration unit 202 sets the flag of each data to “new”, “change”, or “delete” according to the information included in the information file.

  FIG. 20A and FIG. 20B show an operation procedure when generating a work procedure manual. The worker uses the user information terminal 10 to access the work procedure manual generation system 20 (step B1 in FIG. 20A). The user authentication unit 201 of the information processing apparatus transmits a system login screen (FIG. 13) to the user information terminal 10 via the network 100 (step B2). The worker inputs the user ID and password according to the system login screen and presses the “Send” button. The user information terminal 10 transmits the input user ID and password to the work procedure manual generation system 20 (step B3).

  The user authentication unit 201 refers to the worker management DB 210 (FIG. 4) and determines whether or not access is possible (step B4). When the user ID / password pair transmitted in step B3 does not match the user ID / password pair registered in the worker management DB 210, the user authentication unit 201 determines that access is impossible and returns to step B2. And send the login screen again.

  When the user ID / password pair matches the user ID / password pair of the user registered in the worker management DB 210 in step B4, the user authentication unit 201 determines that access is permitted. When determining that access is permitted, the user authentication unit 201 searches the worker management DB 210 based on the user ID, and checks whether the user is a logged-in user or a worker having work execution authority. When the user is a worker, the user authentication unit 201 notifies the procedure manual generation unit 203 that the worker has logged in.

  Upon receiving notification that the worker has logged in, the procedure manual generation unit 203 transmits a work procedure manual generation screen to the user information terminal 10 (step B5). FIG. 21 shows an example of the work procedure manual generation screen. The worker acquires the customer system management number of the customer system to be worked from the sales department, the maintenance support department, or the work registrant, and inputs it on the work procedure manual generation screen. The user information terminal 10 transmits the customer system management number input by the worker to the work procedure manual generation system 20 (step B6).

  When receiving the customer system management number from the user information terminal 10, the procedure manual generating unit 203 passes the received customer system management number to the component device specifying unit 204. The component device specifying unit 204 searches the customer system management DB 220 for the corresponding customer system based on the customer system management number transmitted from the user information terminal 10 (step B7). The component device specifying unit 204 searches the customer system management DB 220 for the device number for which the flag is set for the searched customer system. In addition, the work target element specifying unit 205 searches the HW configuration management DB 231 and the SW configuration management DB 232 for the unit for which the flag is set for the unit number for which the flag is set (step B8).

  In step B8, first, the component device specifying unit 204 refers to the customer system management DB 220, and for the customer system searched in step B7, the device of the device in which the flag is set among the devices constituting the customer system. Examine Unit No. Next, the work target element specifying unit 205 searches the HW configuration management DB 231 and the SW configuration management DB 232 based on the device number for the device for which the flag is set, and among the device components (hardware, software). A search is performed for a flag set to “new”, “change”, or “delete”. At this time, the component device specifying unit 204 and the work target element specifying unit 205 create a list of the device model number and device number constituting the work target customer system, the management number of the component of the work target device, and the like.

  The work procedure acquisition unit 206 receives the flags set for the device and the component from the component device specifying unit 204 and the work target element specifying unit 205. The work procedure acquisition unit 206 performs processing according to the flag (step B9). When the type of flag is “new”, the work procedure acquisition unit 206 uses the element for which the “new” flag is set as a work element from the work procedure management DB 260 to the work type for the work element in the work target apparatus. The work number “local adjustment” or “addition” is searched (step B10). In step B10, the work procedure acquisition unit 206 searches for the work number of “on-site adjustment” when the work element is an apparatus, and “addition” when the work element is a part (component) or parameter constituting the apparatus. Search for the work number.

  When the flag type is “change”, the work procedure acquisition unit 206 uses the element for which the “change” flag is set as a work element from the work procedure management DB 260 to work on the work element in the work target apparatus. A work number of type “configuration change” or “part replacement” is searched (step B11). In step B11, the work procedure acquisition means 206 searches for the work number of “configuration change” when the work elements are FW, SW, and parameter settings for them, and the work elements constitute components (configuration) Product number), the work number “part replacement” is searched.

  When the flag type is “deletion”, the work procedure acquisition unit 206 uses the element for which the “delete” flag is set as a work element to perform work on the work element in the work target apparatus from the work procedure management DB 260. A work number of type “delete” is searched (step B12). The work procedure acquisition unit 206 temporarily stores the work number searched in step B10, step B11, or step B12.

  In steps B10, B11, and B12, the work procedure acquisition unit 206 determines from the work procedure management DB 260 that the “device model number” of the device represented by “device number” matches the element for which the flag is set. The “work type” is searched for the “work number” whose content corresponds to the flag. For example, consider a case where the “new” flag is set for the component (NCA5585A) of the device number (SH012345464) in the HW configuration management DB 231 (FIG. 6). The “device model number” corresponding to this device number is NQA3600B-xx from the customer system management DB 220 (FIG. 5). In step B10, the work procedure acquisition means 206 has NQA3600B-xx as “work device model number”, NCA5585A as “work element”, and “work type” is added from the work procedure management DB 260 (FIG. 9). Search for the work number of the current work. As a result of the search, work number 000000012 is obtained.

  The work procedure acquisition unit 206 determines whether or not all the flags have been checked for the component searched in step B7 (step B13). When there is an unprocessed flag, the work procedure acquisition unit 206 returns to step B8 and searches for the next flag. When the work procedure acquisition unit 206 has checked all the flags, the procedure acquisition unit 203 notifies the procedure manual generation unit 203 of completion of the procedure acquisition. The procedure manual generation unit 203 generates a work procedure manual generation confirmation screen and transmits it to the user information terminal 10 (step B14). In step B14, the procedure manual generation unit 203 refers to the customer system management DB 220, the HW configuration management DB 231, the SW configuration management DB 232, and the work procedure management DB 260, and works on the customer system management number, the work target device, and the work target. A work procedure manual generation confirmation screen including type, work element, and detailed work content is generated.

  FIG. 22 shows an example of a work procedure manual generation confirmation screen. The procedure manual generation unit 203 describes the customer system management number input by the operator in step B6 in “customer system management number” on the work procedure manual generation confirmation screen. Further, the procedure manual generation unit 203 describes the device model number and device number of the device searched in step B8 in “work target device”, and describes the work target device or its component in “work element”. . The procedure manual generation unit 203 describes the work type and the detailed work content corresponding to the work number searched in step B10, B11, or B12 in “work type” and “detailed work content”.

  The user information terminal 10 displays the work procedure manual generation confirmation screen transmitted by the work procedure manual generation system 20 on the display screen (step B15). The procedure manual generation unit 203 determines whether or not there is an instruction to create a procedure manual from the user (step B16). The worker confirms the displayed work procedure manual generation confirmation screen, and if the displayed content is acceptable, the operator presses a “generation start” button in the display screen. When re-creating the work procedure manual, the worker returns to Step B6 and inputs the customer system management number.

  When the worker presses the “start generation” button, the user information terminal 10 transmits a work procedure manual generation start instruction to the work procedure manual generation system 20 (step B17 in FIG. 20B). Upon receiving the work procedure manual generation start instruction, the procedure manual generation unit 203 instructs the work procedure acquisition unit 206 to notify the work number. Upon receiving this instruction, the work procedure acquiring unit 206 notifies the work condition acquiring unit 207 of the stored work number searched in steps B10, B11, and B12. The work condition acquisition unit 207 extracts “work procedure” from the work procedure management DB 260 (FIG. 9) based on the notified work number (step B18).

  The work condition acquisition means 207 sequentially selects work item numbers included in the “work procedure” one by one from the top side, and selects the work conditions corresponding to the selected work item number from the work condition management DB 270 (FIG. 10). Obtain (step B19). If there is no work condition corresponding to the selected work item number, the work condition acquisition unit 207 selects the next work item number and searches for the work condition.

  The work condition determination means 208 refers to the customer system management DB 220, the HW configuration management DB 231 and the SW configuration management DB 232 in accordance with the conditional expression described in the work condition acquired in step B19, and within the customer system to be worked, It is determined whether the work condition is satisfied (step B20). If the work condition determining unit 208 determines that the work condition is not satisfied in step B20, the work condition determining unit 208 instructs the work item adding unit 209 to add a work item.

  The work item addition unit 209 acquires an “additional item number” for satisfying the work condition from the work condition management DB 270 (step B21). The work item adding means 209 adds the acquired “addition item number” immediately before the currently selected work item number in the “work procedure” (step B22). Further, the work item adding means 209 displays the flags of the devices and components that are the targets of work in the work of the added work item number in the customer system management DB 220, the HW configuration management DB 231 and the SW configuration management DB 232. Set the flag according to.

  The work condition acquisition unit 207 selects the work item number added in step B21, and acquires the work condition corresponding to the additional work item number from the work condition management DB 270 (step B23). Thereafter, the process returns to step B20, and the work condition determination unit 208 determines whether or not the work condition is satisfied with respect to the work condition of the additional work item acquired in step B23.

  When the work condition determining means 208 determines that the work condition is satisfied in step B20, the work condition determining means 208 determines whether or not the work condition has been checked for all the work procedure items included in the work procedure (step B24). If the work condition determination unit 208 determines that all the work conditions have not been checked, the work condition determination unit 208 instructs the work condition acquisition unit 207 to acquire the work condition of the next work item. The work condition acquisition unit 207 acquires a work condition corresponding to the next work item in accordance with the instruction (step B25). Thereafter, the process returns to step B20, and the work condition determining means 208 determines whether or not the work condition acquired in step B25 is satisfied.

  For example, consider the work of the item of replacing a component with a part of a certain model number in a certain apparatus A. It is assumed that the replaced component does not operate normally unless the firmware version in the device A is xx or higher. In such a case, the work condition management DB 270 is set with a work condition indicating that the firmware version is xx or more for the work item of replacement with a component of the corresponding model number. This work condition includes “HW configuration management DB. FWRev” that refers to “FWRev” in the HW configuration management DB 231 in the conditional expression.

  The work condition determining unit 208 accesses the HW configuration management DB 231 according to the conditional expression of the work condition, and determines whether “FWRev” of the device A is equal to or more than xx. The work condition determination unit 208 determines that the work condition is satisfied if the firmware version of the device A is xx or more, and moves to determination of the work condition of the next work item. On the other hand, the work condition determination unit 208 determines that the work condition is not satisfied when the firmware version of the device A is not xx or higher. If the work condition is not satisfied, the process proceeds to step B21, and the work item adding unit 209 acquires from the work condition management DB 270 the work item number of “change firmware version” which is a work item for satisfying the work condition. .

  In step B22, the work item addition unit 209 adds the work item number corresponding to “change firmware version” immediately before the work item number “replacement of components”. Further, the work item addition unit 209 updates the value of “FWRev” in the HW configuration management DB 231 to the value after change, and sets a “change” flag for “FWRev”.

  In step B24, the work condition acquisition unit 207 refers to the work condition management DB 270 to search for the added “change firmware version” work condition. Thereafter, the process returns to step B20, and the work condition determination unit 208 determines whether or not the added work condition “change firmware version” is satisfied. If this work condition is not satisfied, the work item adding means 209 adds a work item for satisfying the work condition “change firmware version” to the work procedure in the same procedure as described above.

  When the work condition “change firmware version” is satisfied, the process returns to step B20 via steps B24 and B25, and the work condition determination unit 208 determines the work condition “replacement of components” again. To do. By adding the work “change firmware version”, “FWRev” in the HW configuration management DB 231 is updated to xx, so that the work condition determination unit 208 determines that the work condition is satisfied.

  When the work condition determination unit 208 determines that all the work items satisfy the work condition in step B24, the procedure manual generation unit 203 refers to the work detailed procedure management DB 250 and each work procedure included in the work procedure. The work procedure manual name corresponding to the item number is searched (step B26). Thereafter, the procedure manual generation unit 203 collects the corresponding procedure manual (document) from the work procedure manual 280 for each item based on the procedure manual name searched in step B26 (step B27).

  The procedure manual generation unit 203 collects the work procedure manual 280 for each item collected in step B27 into one work procedure manual, and transmits the work procedure manual to the user information terminal 10 via the network 100 (step). B28). The user information terminal 10 receives the transmitted work procedure manual (step B29). The worker displays a work procedure manual on the user information terminal 10 or outputs the work procedure manual to a printer or the like.

  In the present embodiment, the information processing apparatus 200 (FIG. 2) holds information related to the constituent elements of the devices constituting the work target system, and a configuration management in which a flag indicating the work type is set for the work target constituent elements. The work target element is specified with reference to the DB 230. The information processing device 200 stores the identified work target element and flag from the work procedure management DB 260 that stores the work target component and work type and the work procedure including the work item number of each item constituting the work in association with each other. The work procedure corresponding to the work type indicated by is acquired. The information processing apparatus 200 associates the work item number with a work condition indicating a condition to be satisfied in the work target system at the time of the work, and a work item number of the work item to be added when the work condition is not satisfied. The work condition stored in association with the work item number included in the obtained work procedure is obtained by referring to the work condition management DB 270 stored in the process.

  The information processing apparatus 200 refers to the configuration management DB 230 and determines whether or not the acquired condition is satisfied in the work target system. When the information processing apparatus 200 determines that the work condition is not satisfied, the information processing apparatus 200 acquires the work item number of the work to be added to satisfy the work condition from the work condition management DB 270, and uses the acquired work item number as the work procedure. to add. The information processing apparatus 200 generates a work procedure manual based on the work item number included in the work procedure. In this embodiment, the work procedure manual is generated in such a procedure, so that the introduction and correction (expansion / removal) of devices and components (devices and components such as servers, storage, and network devices) constituting the customer computer system are performed. In addition, during work such as maintenance), work procedure manuals that take into account the dependency relationships caused by the devices and components that make up the work target system and the parameters set in each device are obtained.

  In this embodiment, a work procedure document that takes into account the relationship between peripheral devices and components surrounding the devices constituting the work target system and parameters set in the devices or peripheral connection devices. Is automatically obtained. Therefore, even if the worker is not conscious of himself / herself, a work procedure considering the dependency can be obtained. As a result, it is possible to prevent a work error due to a work procedure omission caused by a difference in the skill and experience of the worker. In addition, the worker does not need to build a work procedure considering the uniqueness of the delivery destination user before the work. Therefore, it is possible to reduce preparation man-hours before work. Furthermore, by referring to the created procedure, the worker can carry out the necessary work without having to work while considering the dependency of each device each time so that the work is not leaked. . For this reason, the work man-hour at the time of a worker's work can also be reduced.

  In the present embodiment, prior to the identification of the work target element, the information processing apparatus stores the management number of the work target system and information for identifying the devices constituting the work target system in association with each other. Referring to FIG. 4, the devices constituting the work target system are specified from the management number of the work target system input by the worker. In this case, the worker does not need to specify each device constituting the work target system one by one, but only specifies the work target system. By doing in this way, the worker can obtain the work procedure manual of the work to be performed in the work target system only by designating the work target system.

  As mentioned above, although this invention was demonstrated based on the suitable embodiment, the work procedure manual production | generation apparatus of this invention, a method, and a program are not limited only to the said embodiment, The said embodiment is not limited. Those in which various modifications and changes have been made to the configuration are also included in the scope of the present invention.

  The present invention generates work procedure manuals for operations such as introduction, correction (including expansion / removal), and maintenance of devices and components (devices and components such as servers, storage, and network devices) constituting a customer computer system. It is applicable to. It can also be applied to uses such as adding and deleting software and changing settings. Furthermore, the present invention is not limited to a computer system, and can also be applied to the generation of work procedure manuals for work on structures such as other devices and machines that perform disassembly / assembly, installation, and removal.

1 is a block diagram showing a system configuration including a work procedure manual generation apparatus according to an embodiment of the present invention. The block diagram which shows the structure of a work procedure manual production | generation system. (A) And (b) is a figure which shows the example of data of the work procedure manual for every item. The figure which shows the example of data of a worker management database. The figure which shows the example of data of a customer system management database. The figure which shows the example of data of a hardware configuration management database. The figure which shows the example of data of a software configuration management database. The figure which shows the example of data of a work detailed procedure management database. The figure which shows the example of data of a work procedure management database. The figure which shows the example of data of a working condition management database. The block diagram which shows the structure of information processing apparatus. The flowchart which shows the procedure at the time of work registration. The figure which shows the example of a system login screen. The figure which shows the example of a customer system management menu screen. The figure which shows the example of a new system registration screen. The figure which shows the example of an existing system correction screen. The figure which shows the example of data of a customer system information file. The figure which shows the example of data of a hardware structure information file. The figure which shows the example of data of a software structure information file. The flowchart which shows the procedure at the time of work procedure document production | generation. The flowchart which shows the procedure at the time of work procedure document production | generation. The figure which shows the example of a work procedure manual production | generation menu screen. The figure which shows the example of a work procedure manual production | generation confirmation screen.

Explanation of symbols

10: User information terminal 20: Work procedure manual generation system 30: Work registration information terminal 100: Network 200: Information processing device 201: User authentication unit 202: Work information registration unit 203: Procedure manual generation unit 204: Component device identification unit 205: Work target element identification means 206: Work procedure acquisition means 207: Work condition acquisition means 208: Work condition determination means 209: Work item addition means 210: Worker management database 220: Customer system management database 230: Configuration management database 231: Hardware configuration management database 232: Software configuration management database 250: Detailed work procedure management database 260: Work procedure management database 270: Work condition management database 280: Work procedure manual for each item

Claims (14)

A method of generating a work procedure manual for work performed on a work target system using a computer,
The computer stores information about the components of the apparatus constituting the work target system, and refers to the configuration management database in which a flag indicating the work type is set for the work target component. Identifying steps,
The identified work target component from the work procedure management database in which the computer stores the work target component and the work type in association with the work procedure including the work item number of each item constituting the work. And obtaining a work procedure corresponding to the work type indicated by the flag;
The computer stores a work item number, a work condition indicating a condition to be satisfied in the work target system at the time of work, and a work item number of a work item to be added when the work condition is not satisfied in association with each other. Obtaining a work condition stored in association with the work item number included in the obtained work procedure with reference to the work condition management database
The computer refers to the configuration management database to determine whether the acquired work condition is satisfied in the work target system; and
When the computer determines that the work condition is not satisfied, the work item number of the work to be added is obtained from the work condition management database, and the obtained work item number is added to the work procedure. Steps,
The computer, on the basis of the work item number included in the work procedure, and organic and generating the work procedure manual,
Prior to the step of identifying the work target component, the computer refers to a system management database that stores a management number of the work target system and information for identifying devices constituting the work target system in association with each other. The method further includes the step of identifying the devices constituting the work target system from the management number of the work target system input by the user,
The information for identifying the device includes a device model number and a device number, and in the step of identifying the device that constitutes the work target system, the computer includes the management system of the input work target from the system management database. Search for the device model number and device number stored in association with the management number, specify the device model number and device number device searched as a device constituting the work target system,
The configuration management database stores a device number and information related to the component of the device in association with each other, and the computer refers to the configuration management database in the step of identifying the component to be worked on. Among the components stored in association with the device number searched in the step of specifying the device constituting the work target system, the work for specifying the component set with the flag as the component of the work target Procedure manual generation method. A method of generating a work procedure manual for work performed on a work target system using a computer,
The computer stores information about the components of the apparatus constituting the work target system, and refers to the configuration management database in which a flag indicating the work type is set for the work target component. Identifying steps,
The identified work target component from the work procedure management database in which the computer stores the work target component and the work type in association with the work procedure including the work item number of each item constituting the work. And obtaining a work procedure corresponding to the work type indicated by the flag;
The computer stores a work item number, a work condition indicating a condition to be satisfied in the work target system at the time of work, and a work item number of a work item to be added when the work condition is not satisfied in association with each other. Obtaining a work condition stored in association with the work item number included in the obtained work procedure with reference to the work condition management database
The computer refers to the configuration management database to determine whether the acquired work condition is satisfied in the work target system; and
When the computer determines that the work condition is not satisfied, the work item number of the work to be added is obtained from the work condition management database, and the obtained work item number is added to the work procedure. Steps,
The computer generates a work procedure manual based on a work item number included in the work procedure;
Prior to the step of identifying the work target component, the computer inputs the work target device component and the flag to be set, and the computer updates the configuration management database according to the input information. A work procedure manual generation method further comprising the step of: Prior to the step of identifying the work target component, the computer refers to a system management database that stores a management number of the work target system and information for identifying devices constituting the work target system in association with each other. The work procedure manual generation method according to claim 2 , further comprising a step of identifying devices constituting the work target system from the management number of the work target system input by the user. The information for identifying the device includes a device model number and a device number, and in the step of identifying the device that constitutes the work target system, the computer includes the management system of the input work target from the system management database. 4. The operation according to claim 3 , wherein the device model number and the device number stored in association with the management number are searched, and the device of the searched device model number and device number machine is specified as a device constituting the work target system. Procedure manual generation method. The configuration management database stores a device number and information related to the component of the device in association with each other, and the computer refers to the configuration management database in the step of identifying the component to be worked on. Among the components stored in association with the device number searched in the step of specifying the device constituting the work target system, the component set with the flag is specified as the component of the work target. The work procedure manual generation method according to claim 4 . The work procedure management database stores a device model number of a work target device, information for identifying a work target component, a work type, and the work procedure in association with each other, and the computer stores the work procedure. Is obtained from the work procedure management database by the device model number of the component identified as the work target component, information for identifying the component, and the flag of the component in the configuration management database. to get a working procedure which is stored in association with a work type, the work procedure manual generation method according to claim 1 or 5. The computer sequentially selects work item numbers included in the work procedure one by one from the top side, and executes a step of determining whether or not the work condition is satisfied in the work target system, If it is determined in the step that the work condition is not satisfied, in the step of adding the work item number, the work item number of the work to be added is inserted immediately before the currently selected work item number, The work procedure manual generation method according to any one of claims 1 to 6 , wherein the inserted work item number is selected, and the process returns to the step of acquiring the work condition. 8. The work procedure manual generation method according to claim 7 , wherein when the computer determines that the work condition is satisfied, the computer selects the next work item number and returns to the step of acquiring the work condition. A hardware configuration management database that holds information related to hardware components constituting the device, and a software configuration management database that holds information related to software components that operate on the device. The work procedure manual production | generation method as described in any one of Claims 1 thru | or 8 containing these. In the step of generating the work procedure manual, the computer refers to a work detailed procedure management database that stores a correspondence relationship between the work item number and a work procedure document for each item describing a work procedure for each work item. to acquire the work procedure document which corresponds to the work item number included in the work procedure, including the work procedure documents obtained to the said operating procedures, work procedure according to any one of claims 1 to 9 Document generation method. A program for causing a computer to execute a process for generating a work procedure manual for work performed in a work target system, wherein the computer
Processing that identifies information about a work target component by referring to the configuration management database that holds information about the component elements of the devices that make up the work target system, and sets a flag indicating the work type for the work target component When,
From the work procedure management database that stores the work target component and the work type in association with the work procedure including the work item number of each item constituting the work, the identified work target component and the flag Processing for obtaining a work procedure corresponding to the work type indicated by
Work condition management that associates and stores a work item number, a work condition indicating a condition to be satisfied in the work target system at the time of work, and a work item number of a work item to be added when the work condition is not satisfied A process of referring to a database to acquire a work condition stored in association with a work item number included in the acquired work procedure;
A process of referring to the configuration management database to determine whether or not the acquired work condition is satisfied in the work target system;
When it is determined that the work condition is not satisfied, a process of acquiring a work item number of the work to be added from the work condition management database, and adding the acquired work item number to the work procedure;
Based on the work item number included in the work procedure, to generate a work procedure manual ,
Prior to the process of specifying the component of the work target, refer to the system management database that stores the management number of the work target system and information for identifying the devices constituting the work target system in association with the computer. Then, from the management number of the work target system input by the user, to further execute the process of specifying the device constituting the work target system,
The information for identifying the device includes a device model number and a device number, and in the process of identifying the device that constitutes the work target system in the computer, the information of the management system of the input work target is obtained from the system management database. Search for the device model number and device number stored in association with the management number, and execute the process of specifying the device model number and device number machine searched as a device constituting the work target system,
The configuration management database stores a device number and information related to a component of the device in association with each other, and in the process of specifying the component to be worked on in the computer, refer to the configuration management database. Among the components stored in association with the device number searched in the process of specifying the device constituting the work target system, the process of specifying the component set with the flag as the component of the work target A program that executes A program for causing a computer to execute a process for generating a work procedure manual for work performed in a work target system, wherein the computer
Processing that identifies information about a work target component by referring to the configuration management database that holds information about the component elements of the devices that make up the work target system, and sets a flag indicating the work type for the work target component When,
From the work procedure management database that stores the work target component and the work type in association with the work procedure including the work item number of each item constituting the work, the identified work target component and the flag Processing for obtaining a work procedure corresponding to the work type indicated by
Work condition management that associates and stores a work item number, a work condition indicating a condition to be satisfied in the work target system at the time of work, and a work item number of a work item to be added when the work condition is not satisfied A process of referring to a database to acquire a work condition stored in association with a work item number included in the acquired work procedure;
A process of referring to the configuration management database to determine whether or not the acquired work condition is satisfied in the work target system;
When it is determined that the work condition is not satisfied, a process of acquiring a work item number of the work to be added from the work condition management database, and adding the acquired work item number to the work procedure;
Based on the work item number included in the work procedure, to generate a work procedure manual,
Prior to the process of identifying the work target component, the computer is input with the component of the work target device and the flag to be set, and the computer stores the configuration management database according to the input information. A program that further executes the update process. Work that identifies information about the work target component by referring to the configuration management database that holds information related to the components of the devices that make up the work target system and that sets a flag indicating the work type for the work target component A target element identification means;
From the work procedure management database that stores the work target component and the work type and the work procedure including the work item number of each item constituting the work in association with each other, the identified work target component and the flag are Work procedure obtaining means for obtaining a work procedure corresponding to the work type to be indicated;
Work condition management that associates and stores a work item number, a work condition indicating a condition to be satisfied in the work target system at the time of work, and a work item number of a work item to be added when the work condition is not satisfied Work condition acquisition means for acquiring a work condition stored in association with a work item number included in the acquired work procedure with reference to a database;
Referring to the configuration management database, work condition determination means for determining whether or not the acquired work condition is satisfied in the work target system;
When it is determined that the work condition is not satisfied, the work item number of the work to be added is acquired from the work condition management database, and the work item number is added to the work procedure. Means,
Based on the work item number included in the work procedure, and a procedure manual generation means for generating a work procedure manual,
By referring to the system management database that stores the management number of the work target system and the information for identifying the devices constituting the work target system in association with each other, the work target system is obtained from the management number of the work target system input by the user. The apparatus further comprises a constituent device specifying means for specifying the device constituting the
The information for identifying the device includes a device model number and a device number,
The component device specifying means searches the device management database for the device model number and device number stored in association with the management number of the input management system of the work target, and the retrieved device model number and device number machine. Is identified as a device constituting the work target system,
The configuration management database stores device numbers and information related to device components in association with each other.
The work target element identification unit refers to the configuration management database, and among the components stored in association with the device number searched by the component apparatus identification unit, the component for which the flag is set, that identifies the component of the work target work procedure manual generation apparatus. Work that identifies information about the work target component by referring to the configuration management database that holds information related to the components of the devices that make up the work target system and that sets a flag indicating the work type for the work target component A target element identification means;
From the work procedure management database that stores the work target component and the work type and the work procedure including the work item number of each item constituting the work in association with each other, the identified work target component and the flag are Work procedure obtaining means for obtaining a work procedure corresponding to the work type to be indicated;
Work condition management that associates and stores a work item number, a work condition indicating a condition to be satisfied in the work target system at the time of work, and a work item number of a work item to be added when the work condition is not satisfied Work condition acquisition means for acquiring a work condition stored in association with a work item number included in the acquired work procedure with reference to a database;
Referring to the configuration management database, work condition determination means for determining whether or not the acquired work condition is satisfied in the work target system;
When it is determined that the work condition is not satisfied, the work item number of the work to be added is acquired from the work condition management database, and the work item number is added to the work procedure. Means,
A procedure manual generation means for generating a work procedure manual based on a work item number included in the work procedure;
A work procedure manual generation apparatus further comprising apparatus information update means for inputting a component of a work target apparatus and a flag to be set and updating the configuration management database according to the input information .

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