JP5428983B2 - Transmission time management device, transmission time management method, and transmission time management program - Google Patents

Description

  The present invention relates to a transmission time management device, a transmission time management method, and a transmission time management program for managing the transmission time of guidance information transmitted from a leader to a trainee.

  From April 2008, medical insurers such as the National Health Insurance have been obliged to conduct a health checkup (specific health checkup) for the early detection of metabolic syndrome (visceral fat obesity). For health insurance participants (insured persons) who are 40 years old or older and under 75 years old who are considered to have a metabolic syndrome or a reserve army in a specific health checkup, the medical insurer will receive 3 to 6 months of health guidance (specific health Guidance).

  In specific health guidance, specific medical examination leaders such as administrative dietitian, public health nurse, exercise instructor for metabolic syndrome or medical insurance member (hereinafter referred to as specific medical examination person) made the reserve army May provide guidance on lifestyle habits. For example, the specific medical checkup instructor observes the daily dietary habits of the specific medical checkup and provides guidance for improving dietary habits.

  When the specific medical examination instructor observes the daily eating habits of the specific medical examiner, the specific medical examination instructor transmits meal information such as an image and name of the ingested meal to the specific medical examination instructor. The specific medical examination instructor provides guidance for improving eating habits based on the meal information received from the specific medical examiner. For example, a specific medical examination instructor provides guidance for improving the dietary habits of a specific medical examiner within a predetermined period, and performs guidance using an advice email so that the eating habits can be improved even a little.

  2. Description of the Related Art Conventionally, a technique for delivering e-mails that contribute to improving eating habits in a timely manner according to the convenience of a specific medical examiner (for example, the lifestyle of a specific medical examiner or the status of a specific medical examiner) has been known (for example, patent documents) 1 and 2).

JP 2007-115179 A JP 2007-4781 A

  By the way, even if the specific examiner refers to the advice mail from the specific medical examination instructor, various questions arise, and there is a case in which it is impossible to determine a meal effective for improving the eating habits. In particular, it is considered that a specific medical examiner who has just started the specific health guidance is likely to fall into such a state. In this case, the specific medical examiner who referred to the advice mail may transmit a question mail to the specific medical examination instructor.

  However, there is a problem that the specific medical checkup leader cannot respond immediately even if he / she is busy or receives a question mail from the specific checkup after working hours, and the response mail for the question mail is delayed. It was. If transmission of the reply e-mail is delayed, the specific medical examiner decides the meal within the range of his / her knowledge and cannot take an effective meal for improving the eating habits. In addition, if the transmission of the reply mail is delayed, the specific medical examiner loses the trust relationship with the specific medical examination instructor, and the motivation for improving eating habits may be reduced. Hereinafter, the specific examination instructor is referred to as an instructor. The specific examiner is referred to as a trainee.

  One embodiment of the present invention provides a transmission time management device and a transmission time management for managing the transmission time of instruction information created by an instructor so that the instructor can immediately respond to questions from the instructor about the instruction information. It is an object to provide a method and a transmission time management program.

  In order to solve the above-mentioned problem, an embodiment of the present invention is a transmission time management device that manages a time for transmitting instruction information created by an instructor for instruction to an instructor, the instructor's Transmission information storage means for storing in association with the instructed person identification information, which is identification information, the instruction information, and a scheduled transmission time, which is a scheduled time for which the instruction information is transmitted to the instructor; The leader identification information, which is the identification information of the instructor, is stored in association with the instructor identification information of the instructor who is instructed by the instructor and other instructor identification information of other instructors The instructor information storage means, the transmission information storage means, the acquisition means for acquiring the record in which the scheduled transmission time is not stored, the instructor information storage means, and the acquisition means The included in the acquired record Remaining working time calculating means for specifying the leader identifying information corresponding to the leader identifying information and calculating the remaining working time of the leader identified by the leader identifying information; and the trainee information storing means The other instructor identification information corresponding to the specified instructor identification information is specified, and other instruction information to the other instructor identified by the other instructor identification information is identified. The remaining work amount calculating means for calculating the remaining work amount of the instructor based on the creation status of the instructor, and the schedule for the instructor based on the calculated remaining work time and the remaining work amount of the instructor A determination unit configured to determine a transmission time; and a transmission unit configured to transmit the guidance information to the instructed person at the determined scheduled transmission time.

  In addition, what applied the component, the expression, or the arbitrary combinations of the component of one Embodiment of this invention to a method, an apparatus, a system, a computer program, a recording medium, a data structure, etc. is also effective as an aspect of this invention. .

  According to one embodiment of the present invention, it is possible to adjust the time for transmitting the guidance information created by the instructor to the instructor so that the instructor can immediately respond to the question from the instructor regarding the instruction information.

It is a hardware block diagram of an example of the instruction | indication assistance apparatus of a present Example. It is a system configuration figure of an example of a system containing a guidance support device of this example. It is a block block diagram of an example of the instruction | indication assistance apparatus of a present Example. It is a block diagram of an example of the meal information stored in meal information DB. It is a block diagram of an example of the exercise information stored in exercise information DB. It is a block diagram of an example of the advice mail information stored in transmission mail DB. It is a block diagram of an example of specific medical examination leader information stored in leader DB. It is a block diagram of an example of specific medical examiner information stored in the subject person DB. It is a flowchart of an example of the process which determines the scheduled transmission time of advice mail. It is a flowchart of an example of the process which transmits advice mail. It is a flowchart of an example of the process which receives a question mail. It is a flowchart showing the detail of the medical examination period confirmation process of step S3. It is a flowchart showing the detail of the remaining work confirmation process of step S5. It is a flowchart of the other example showing the detail of the remaining work confirmation process of step S5. It is a flowchart showing the detail of the advice mail transmission process of step S11. It is a flowchart showing the detail of the question mail reception process of step S21.

  Next, modes for carrying out the present invention will be described based on the following embodiments with reference to the drawings. In the following embodiments, as an example of a transmission time management device that manages the transmission time of guidance information that a leader sends to a trainee for guidance, a specific medical examination leader (leader) is responsible for improving eating habits. For guidance, a guidance support device that manages the transmission time of an advice mail to be transmitted to a specific medical examiner (a trainee) will be described as an example.

(Hardware configuration)
Here, a computer that executes a guidance support program having the same function as that of the guidance support apparatus of the present embodiment will be described as an example with reference to FIG. FIG. 1 is a hardware configuration diagram of an example of a guidance support apparatus according to the present embodiment.

  The instruction support device 1 includes an input device 11, an output device 12, a recording medium reading device 13, an auxiliary storage device 14, a main storage device 15, an arithmetic processing device 16 and an interface device 17 that are connected to each other via a bus 19. Data can be transmitted and received with each other under the control of the arithmetic processing unit 16.

  The arithmetic processing unit 16 is a central processing unit that controls the operation of the entire instruction support device 1. The interface device 17 receives a signal from another computer and passes the content of the signal to the arithmetic processing device 16. Further, the interface device 17 transmits a signal to another computer in response to an instruction from the arithmetic processing device 16.

  The auxiliary storage device 14 stores a guidance support program that causes the computer to execute at least each process in the guidance support device 1 as a program that causes the computer to perform the same function as the guidance support device 1.

  Then, the arithmetic processing device 16 reads the instruction support program from the auxiliary storage device 14 and executes it, thereby functioning as the instruction support device 1. The instruction support program may be stored in the main storage device 15 accessible to the arithmetic processing device 16. The input device 11 receives data input under the control of the arithmetic processing device 16. The instruction support program can be recorded in a computer-readable recording medium 18.

  Examples of the computer-readable recording medium 18 include a magnetic recording medium, an optical disk, a magneto-optical recording medium, and a semiconductor memory. Magnetic recording media include HDDs, flexible disks (FD), magnetic tapes (MT) and the like. Examples of the optical disc include a DVD (Digital Versatile Disc), a DVD-RAM, a CD-ROM (Compact Disc-Read Only Memory), and a CD-R (Recordable) / RW (ReWriteable). Magneto-optical recording media include MO (Magneto-Optical disk).

  When distributing the instruction support program, for example, it is conceivable to sell a portable recording medium 18 such as a DVD or a CD-ROM in which the instruction support program is recorded.

  The computer that executes the guidance support program reads the guidance support program from, for example, the recording medium 18 on which the recording medium reader 13 has recorded the guidance support program. The arithmetic processing device 16 stores the read instruction support program in the auxiliary storage device 14 or the main storage device 15. The arithmetic processing device 16 reads the instruction support program from the auxiliary storage device 14 or the main storage device 15 that is its own storage device, and executes processing according to the instruction support program.

(System configuration)
FIG. 2 is a system configuration diagram of an example of a system including the guidance support apparatus of the present embodiment. The system 20 shown in FIG. 2 includes a guidance support apparatus 1, a specific medical checkup terminal 21, a specific medical checkup instruction terminal 22, and networks 25 and 26 such as the Internet and a LAN. In FIG. 2, the networks 25 and 26 are shown separately, but they may be the same network.

  The guidance support apparatus 1 is connected to the specific medical examiner terminal 21 via the network 25 so that data communication is possible. The specific medical examiner terminal 21 is a terminal operated by the specific medical examiner. The specific medical examiner operates the specific medical examiner terminal 21 to transmit meal information such as images and names of meals taken, exercise information, and the like to the guidance support apparatus 1. In addition, the specific medical examiner operates the specific medical examiner terminal 21 and receives, for example, an advice mail from the guidance support apparatus 1 regarding improvement of eating habits from the specific medical examination instructor in charge of himself / herself.

  Further, the specific medical examiner operates the specific medical examiner terminal 21 and transmits a question mail to the specific medical checkup leader for the advice mail to the guidance support apparatus 1. Furthermore, the specific medical examiner operates the specific medical examiner terminal 21 and receives an answer mail from the specific medical examination instructor for the question mail from the guidance support apparatus 1.

  The instruction support apparatus 1 is connected to the specific medical examination instructor terminal 22 via the network 26 so that data communication is possible. The specific medical examination leader terminal 22 is a terminal operated by the specific medical examination leader. For example, the specific medical examination instructor operates the specific medical examination instructor terminal 22 to receive meal information such as images and names of meals taken by the specific medical examiner from the instruction support apparatus 1. Based on the received meal information, the specific medical examination instructor transmits an advice email for improving the dietary habits of the specific medical examiner to the instruction support device 1.

  In addition, the specific medical examination instructor operates the specific medical examination instructor terminal 22 and receives a question mail from the specific medical examiner for the advice mail from the guidance support apparatus 1. Further, the specific medical examination instructor operates the specific medical examination instructor terminal 22 to transmit an answer mail to the specific medical examiner in response to the question mail to the guidance support apparatus 1.

  The guidance support apparatus 1 transmits the meal information received from the specific medical checkup terminal 21 to the specific medical checkup instruction terminal 22, and receives an advice mail for improving eating habits based on the transmitted meal information from the specific medical checkup instruction terminal 22. Receive. In addition, the guidance support device 1 transmits the advice mail received from the specific medical examination instructor terminal 22 to the specific medical examiner terminal 21, and receives the question mail for the transmitted advice mail from the specific medical examiner terminal 21.

  The instruction support device 1 transmits the question mail received from the specific medical checkup terminal 21 to the specific medical checkup instruction terminal 22, and receives an answer mail for the transmitted question mail from the specific medical checkup instruction terminal 22. In addition, the guidance support apparatus 1 transmits the reply mail received from the specific medical examination instructor terminal 22 to the specific medical examiner terminal 21.

(Block configuration)
FIG. 3 is a block diagram of an example of the guidance support apparatus according to the present embodiment. The guidance support apparatus 1 shown in FIG. 3 includes a meal information reception processing unit 31, an exercise information reception processing unit 32, an undetermined record acquisition processing unit 33, a period calculation processing unit 34, a remaining working time calculation processing unit 35, and a remaining work amount calculation. It has a processing unit 36, a scheduled transmission time determination processing unit 37, a mail transmission processing unit 38, a mail reception processing unit 39, a meal information DB 51, an exercise information DB 52, a transmission mail DB 53, a leader DB 54, and a subject DB 55.

  The meal information reception processing unit 31 receives meal information such as an image and name of a meal taken by a specific medical examiner from the specific medical examiner terminal 21 and stores it in the meal information DB 51. The exercise information reception processing unit 32 receives exercise information of exercise performed by the specific examiner from the specific examiner terminal 21 and stores it in the exercise information DB 52.

  The undetermined record acquisition processing unit 33 acquires an undetermined record for which the scheduled transmission time is not determined from the transmission mail DB 53. The period calculation processing unit 34 refers to the target person DB 55 and calculates a period from the start date when the specific medical examiner has started to receive instructions for improving eating habits. The remaining working time calculation processing unit 35 refers to the leader DB 54 and calculates the remaining working hours of the day from the working hours of the specific medical examination leader.

  The remaining work amount calculation processing unit 36 refers to the meal information DB 51, the transmission mail DB 53, the instructor DB 54, and the target person DB 55, and calculates the remaining work amount on the day of the specific medical examination instructor. The scheduled transmission time determination processing unit 37 is based on the remaining working hours of the specific medical examination instructor on the day, the remaining work amount of the specific medical examination instructor on the day, and the starting date from which the specific medical examiner began to receive guidance on improving eating habits. The scheduled transmission time of the advice mail is determined based on the period, and the planned transmission time of the advice mail stored in the transmission mail DB 53 is updated.

  The mail transmission processing unit 38 transmits the advice mail stored in the transmission mail DB 53 to the specific examiner terminal 21 at the scheduled transmission time. In addition, the mail transmission processing unit 38 transmits a question mail to the specific medical examination instructor terminal 22. Further, the mail transmission processing unit 38 transmits an answer mail to the specific medical examiner terminal 21. The mail transmission processing unit 38 updates the transmission state of the transmission mail DB 53 based on the transmission state of the advice mail as described later.

  The mail reception processing unit 39 stores the advice mail received from the specific medical examination instructor terminal 22 in the transmission mail DB 53. Further, the mail reception processing unit 39 receives a question mail from the specific medical examiner terminal 21. Further, the mail reception processing unit 39 receives a reply mail from the specific medical examination instructor terminal 22. The mail reception processing unit 39 updates the presence / absence of a reply in the outgoing mail DB 53 based on the reception status of the question mail as described later.

  The meal information DB 51 stores meal information. The exercise information DB 52 stores exercise information. The outgoing mail DB 53 stores advice mail information. The leader DB 54 stores specific medical examination leader information. The subject DB 55 stores specific medical examiner information.

  FIG. 4 is a configuration diagram of an example of meal information stored in the meal information DB. The meal information shown in FIG. 4 includes a medical examination ID, mail reception date / time, photographing date / time, calories (Cal), and nutrients. The medical examination ID is identification information of a specific medical examiner. The mail reception date and time is the date and time when an email including meal information is received. The shooting date / time is the shooting date / time of a meal image included in the meal information. The calorie is a calorie of a meal taken by a specific medical examiner. Nutrients are dietary nutrients taken by a specific medical examiner.

  FIG. 5 is a configuration diagram of an example of exercise information stored in the exercise information DB. The exercise information shown in FIG. 5 includes a medical examination ID, mail reception date and time, and weight. The medical examination ID is identification information of a specific medical examiner. The mail reception date and time is the date and time when mail including exercise information is received. The weight is the weight of a specific medical examiner. Meal information and exercise information are examples of information received from a specific medical examiner that is necessary for a specific medical examination instructor to create an advice mail.

  FIG. 6 is a configuration diagram of an example of advice mail information stored in the transmission mail DB. The advice mail information shown in FIG. 6 includes a scheduled transmission time, a medical examination ID, a transmission status, a title, an email text, and a reply presence / absence. The scheduled transmission time is the scheduled transmission time of the advice mail. The medical examination ID is identification information of a specific medical examiner.

  In the transmission status, an advice email that has been sent is indicated by “done”, an advice email that can be sent is indicated by “o”, and an advice email that cannot be sent is indicated by “”. The title is the title of the advice mail. The mail text is a text of advice mail. The presence / absence of a reply indicates “Yes” for an advice email (advice email for a specific medical examiner shortly after the start of specific health guidance) that is likely to receive a question email.

  Moreover, FIG. 7 is a block diagram of an example of specific medical examination leader information stored in the leader DB. The specific medical examination leader information shown in FIG. 7 includes a guidance ID, a name, and working hours. The instruction ID is identification information of a specific medical examination instructor. The name is the name of a specific medical examination leader. The working hours are the working hours of specific medical examination leaders.

  Moreover, FIG. 8 is a block diagram of an example of specific medical examiner information stored in the subject DB. The specific medical checker information shown in FIG. 8 includes a medical checkup ID, a guidance ID, a name, an address, an e-mail address, and a start date. The medical examination ID is identification information of a specific medical examiner. The instruction ID is identification information of a specific medical examination instructor. The name is the name of a specific medical examiner. The address is the address of a specific medical examiner. The email address is the email address of a specific medical examiner. The start date is the start date on which a specific medical examiner has started to receive instructions for improving eating habits.

(Processing flow)
The guidance support apparatus 1 of the present embodiment performs the processes shown in FIGS. 9 to 11 in parallel. FIG. 9 is a flowchart of an example of a process for determining the scheduled transmission time of the advice mail. In step S <b> 1, the undetermined record acquisition processing unit 33 acquires an undetermined record for which the scheduled transmission time is not determined from the transmission mail DB 53. Specifically, the undetermined record acquisition processing unit 33 acquires records whose transmission status in the transmission mail DB 53 is other than “completed” and “◯”.

  Proceeding to step S2, if the undetermined record acquisition processing unit 33 acquires a record at step S1, the period calculation processing unit 34 requests the medical examination period confirmation processing of step S3. If the undetermined record acquisition processing unit 33 does not acquire a record in step S1, the process proceeds to step S6.

  The medical examination period confirmation process in step S3 calculates a period from the start date when the specific medical examiner has started to receive instructions for improving eating habits for the record acquired in step S1. In the checkup period check process in step S3, it is determined that there is a high possibility of sending a question mail for a specific checkup person whose period from the start date when he began to receive guidance on improving eating habits is within a predetermined period (for example, one month). Then, the scheduled transmission time is determined so that the question mail is not received after the working time ends.

  In the medical examination period confirmation process in step S3, among the records acquired in step S1, the record for which the scheduled transmission time is determined is “J = 1”, and the record for which the scheduled transmission time is not determined is “J = 0”. To do.

  Proceeding to step S4, if there is a record for which the scheduled transmission time is not determined among the records acquired in step S1, the remaining work amount calculation processing unit 36 performs a remaining work confirmation process in step S5. In the remaining work confirmation process in step S5, the remaining work amount on the day of the specific medical examination instructor is calculated for the record for which the scheduled transmission time is not determined. In the remaining work confirmation process in step S5, it is determined that there is a high possibility that the specific medical examination instructor who has a large amount of remaining work on the day will not be able to respond to the question mail immediately, so that he / she will not receive the question mail while busy or after working hours Determine the scheduled transmission time.

  In step S4, if there is no record for which the scheduled transmission time is not determined among the records acquired in step S1, the undetermined record acquisition processing unit 33 proceeds to step S6. In step S6, the undetermined record acquisition processing unit 33 sleeps the process for a predetermined time (for example, 20 minutes), and then returns to step S1. When the process is forcibly terminated, the undetermined record acquisition processing unit 33 ends the process of the flowchart of FIG.

  FIG. 10 is a flowchart of an example of a process for sending an advice mail. In step S11, the mail transmission processing unit 38 performs an advice mail transmission process. In the advice mail transmission process of step S11, a record whose scheduled transmission time has passed among records of the transmission status “◯” stored in the transmission mail DB 53 is acquired, and an advice mail is created from the acquired record and transmitted.

  In step S12, the mail transmission processing unit 38 sleeps for a predetermined time (for example, 10 minutes), and then returns to step S11. When it is forcibly terminated, the mail transmission processing unit 38 terminates the processing of the flowchart of FIG.

  FIG. 11 is a flowchart of an example of a process for receiving a question mail. In step S21, the mail reception processing unit 39 performs a question mail reception process. In the question mail reception process in step S21, after receiving the question mail, it is determined that the possibility of receiving the question mail continuously from the same specific medical examiner is low, and the day of the specific medical examination instructor corresponding to the question mail is determined. Do not count as remaining work.

  In step S22, the mail reception processing unit 39 sleeps the process for a predetermined time (for example, 5 minutes), and then returns to step S21. When it is forcibly terminated, the mail reception processing unit 39 terminates the processing of the flowchart of FIG.

  FIG. 12 is a flowchart showing details of the medical examination period confirmation processing in step S3. The period calculation processing unit 34 acquires the medical examination ID of the record that is closest to the current time among the records acquired in step S1. For example, in the case of the transmission mail DB 53 of FIG. 6, the medical examination ID “K-021” is acquired.

  Proceeding to step S32, the period calculation processing unit 34 acquires a start date corresponding to the medical examination ID acquired at step S31 from the subject DB 55. For example, in the case of the subject DB 55 in FIG. 8, the start date “2009.6.1” corresponding to the medical examination ID “K-021” is acquired. The period calculation processing unit 34 obtains a period from the acquired start date to today.

  In step S33, the period calculation processing unit 34 determines whether the period obtained in step S32 is within one month. If the period obtained in step S32 is not within one month, the period calculation processing unit 34 ends the process of the flowchart of FIG.

  If the period obtained in step S32 is within one month, the period calculation processing unit 34 proceeds to step S34, and updates the presence / absence of a reply of the record corresponding to the medical examination ID acquired in step S31 from blank to “present”. That is, it is determined that there is a high possibility that the specific medical examiner with the medical examination ID acquired in step S31 will send a question mail because the period from the start date when he / she began to receive guidance on improving eating habits is within one month. It was.

  Proceeding to step S35, the remaining working time calculation processing unit 35 acquires a guidance ID corresponding to the medical examination ID acquired in step S31 from the subject DB 55. For example, in the case of the subject DB 55 in FIG. 8, the instruction ID “S-001” corresponding to the medical examination ID “K-021” is acquired. The remaining working time calculation processing unit 35 acquires the working time corresponding to the acquired instruction ID from the instructor DB 54. For example, in the case of the instructor DB 54 in FIG. 7, “9: 00-17: 00” is acquired as the working time corresponding to the instruction ID “S-001”.

  The remaining working time calculation processing unit 35 obtains the end time of the specific medical examination instructor from the working time corresponding to the acquired instruction ID, and determines whether or not the end time is a predetermined time (for example, 10 minutes) before the current time. . If the end time is not a certain time before the current time, the remaining working time calculation processing unit 35 ends the process of the flowchart of FIG.

  If the end time is a certain time before the current time, the scheduled transmission time determination processing unit 37 proceeds to step S36, and obtains the start time of the specific medical examination instructor from the working time corresponding to the instruction ID. The scheduled transmission time determination processing unit 37 changes the scheduled transmission time of the record corresponding to the medical examination ID acquired in step S31 before a predetermined time (for example, 30 minutes) before the start time of the next day of the specific medical examination instructor. . Further, the scheduled transmission time determination processing unit 37 updates the transmission status of the record corresponding to the medical examination ID acquired in step S31 from “” that is blank to “◯”. Furthermore, the scheduled transmission time determination processing unit 37 sets “J = 1” for the record whose scheduled transmission time has been changed in step S36, and then ends the processing of the flowchart of FIG.

  FIG. 13 is a flowchart showing details of the remaining work confirmation process in step S5. The remaining work amount calculation processing unit 36 acquires an instruction ID corresponding to the medical examination ID acquired in step S31 from the instructor DB 54. For example, in the case of the subject DB 55 in FIG. 8, the instruction ID “S-001” corresponding to the medical examination ID “K-021” is acquired.

  In addition, the remaining work amount calculation processing unit 36 includes the medical examination IDs other than the medical examination ID “K-021” acquired in step S31 among the medical examination IDs of the specific medical examination persons in charge of the specific medical examination instructor of the acquired instruction ID. All medical examination IDs are acquired from the subject DB 55 and stored in the memory. For example, in the case of the subject DB 55 in FIG. 8, the medical examination IDs “K-001”, “K-010”, and “K-011” are stored in the memory. Further, the remaining work amount calculation processing unit 36 counts the medical examination IDs stored in the memory. Hereinafter, the count value of the medical examination ID stored in the memory is A.

  Proceeding to step S42, the remaining work amount calculation processing unit 36 acquires the medical examination IDs stored in the memory at step S41 one by one. If there is a record corresponding to the medical examination ID acquired from the memory in the transmission mail DB 53, the remaining work amount calculation processing unit 36 counts up i. The initial value of i is 0. For example, in the case of the transmission mail DB 53 of FIG. 6, when the medical examination ID acquired from the memory is “K-001”, i is counted up because there is a record corresponding to the medical examination ID “K-001”.

  In addition, the remaining work amount calculation processing unit 36 confirms whether or not a record corresponding to the medical examination ID acquired from the memory is returned. If the presence or absence of the reply is “present”, j is counted up. The initial value of j is 0. For example, in the case of the transmission mail DB 53 of FIG. 6, since the presence / absence of a reply of the record corresponding to the medical examination ID “K-001” is “present”, j is counted up.

  In step S43, the remaining work amount calculation processing unit 36 determines whether or not all the medical examination IDs stored in the memory in step S41 have been processed. If a medical examination ID that has not been processed remains in the memory, the remaining work amount calculation processing unit 36 repeats the process of step S42.

  If all the medical examination IDs stored in the memory in step S41 have been processed, the remaining work amount calculation processing unit 36 proceeds to step S44, and the specific medical examination instruction for the instruction ID corresponding to the medical examination ID acquired in step S31 is obtained. The remaining work amount B of the day is calculated by the following formula (1). Formula (1) grasps | ascertains the remaining work amount B on the day of a specific medical examination leader based on the number of advice mails that have not been created and the number of question mails that are likely to be received.

    B = (A−i) + j (1)

  Proceeding to step S45, the scheduled transmission time determination processing unit 37 determines whether or not the remaining work amount B on the day of the specific medical examination instructor calculated in step S44 is zero. If the remaining work amount B for the specific medical examination instructor on the current day is not 0, the scheduled transmission time determination processing unit 37 determines that there is the remaining work on the current day for the specific medical examination instructor, and proceeds to step S46.

  Proceeding to step S46, the scheduled transmission time determination processing unit 37 determines whether or not the remaining work amount B on the day of the specific medical examination instructor calculated in step S44 is larger than a fixed value (for example, 5). If the remaining work amount B on the day of the specific medical examination leader is larger than the fixed value, the scheduled transmission time determination processing unit 37 determines that the remaining work on the day of the specific medical examination leader is large.

  If the scheduled transmission time determination processing unit 37 determines that there is a lot of remaining work on the day of the specific medical examination leader, the remaining working time calculation processing part 35 ends the working time of the specific medical examination leader as in step S35. It is determined whether the time is a certain time before the current time.

  If the end time is not a certain time before the current time, the scheduled transmission time determination processing unit 37 proceeds to step S48 and sets the scheduled transmission time of the record corresponding to the medical examination ID acquired in step S31 to a certain time (for example, 30 minutes). Change later. In addition, the scheduled transmission time of the advice email after the change shall be within the working hours of the specific medical examination instructor.

  In step S48, since there are many remaining tasks on the day of the specific medical examination instructor, the scheduled transmission time of the advice mail is delayed by a certain time. The scheduled transmission time determination processing unit 37 updates the transmission status of the record corresponding to the medical examination ID acquired in step S31 to “◯”, and ends the processing of the flowchart of FIG.

  If the end time is a certain time before the current time, the scheduled transmission time determination processing unit 37 proceeds to step S49, and determines the scheduled transmission time of the record corresponding to the medical examination ID acquired in step S31 next to the specific medical examination instructor. Change to a predetermined time before the start time of the day. The scheduled transmission time determination processing unit 37 updates the transmission status of the record corresponding to the medical examination ID acquired in step S31 to “◯”, and ends the processing of the flowchart of FIG.

  If the remaining work amount B on the current day of the specific medical examination instructor is 0 in step S45, the scheduled transmission time determination processing unit 37 determines that there is no remaining work on the current day of the specific medical examination instructor, and proceeds to step S50. Further, if the remaining work amount B for the specific medical examination instructor on the day is not larger than the fixed value in step S46, the scheduled transmission time determination processing unit 37 determines that the remaining work on the current day for the specific medical examination instructor is small. Proceed to

  In step S50, the scheduled transmission time determination processing unit 37 updates the transmission status to “O” without changing the scheduled transmission time of the record corresponding to the medical examination ID acquired in step S31, and then the flowchart of FIG. Terminate the process.

  In the remaining work confirmation process shown in FIG. 13, the creation of an answer mail for a question mail that has a high possibility of being received was grasped as the remaining work of the specific medical examination instructor on the day, but the remaining work shown in FIG. As in the work confirmation process, it may be considered that the creation of the reply mail is not considered as the remaining work on the day of the specific medical examination instructor.

  FIG. 14 is a flowchart of another example showing details of the remaining work confirmation processing in step S5. The flowchart of FIG. 14 is the same as the flowchart of FIG.

  Step S61 is the same as step S41. Proceeding to step S62, the remaining work amount calculation processing unit 36 acquires the medical examination IDs stored in the memory at step S61 one by one. If there is a record corresponding to the medical examination ID acquired from the memory in the transmission mail DB 53, the remaining work amount calculation processing unit 36 counts up i. The initial value of i is 0.

  Step S63 is the same as step S43. Proceeding to step S64, the remaining work amount calculation processing unit 36 calculates the remaining work amount B of the specific medical examination instructor with the instruction ID corresponding to the medical examination ID acquired in step S31 by the following equation (2). Equation (2) is obtained based on the number of advice emails for which the remaining work amount B for the day of the specific medical examination instructor has not been created.

    B = A-i (2)

  Since the following steps S65 to S70 are the same as steps S45 to S50, description thereof will be omitted.

  FIG. 15 is a flowchart showing details of the advice mail transmission process in step S11. In step S81, the mail transmission processing unit 38 acquires the current time from, for example, the system. In addition, the mail transmission processing unit 38 acquires a record whose transmission status is “◯” and whose scheduled transmission time has passed among the records stored in the transmission mail DB 53.

  Proceeding to step S <b> 82, the mail transmission processing unit 38 acquires a mail address corresponding to the medical examination ID of the record acquired at step S <b> 81 from the subject DB 55. In addition, the mail transmission processing unit 38 creates an advice mail that describes the title and mail text of the record acquired in step S81 with the acquired mail address as the destination. The mail transmission processing unit 38 transmits the created advice mail.

  Proceeding to step S83, after the completion of the transmission of the advice mail, the mail transmission processing unit 38 updates the transmission status of the record corresponding to the transmitted advice mail among the records stored in the transmission mail DB 53 to “completed”. The process of the flowchart of 15 is finished.

  FIG. 16 is a flowchart showing details of the question mail receiving process in step S21. In step S91, the mail reception processing unit 39 determines whether a question mail has been received. If the question mail has been received, the mail reception processing unit 39 acquires the medical examination ID included in the received question mail, and blanks the presence / absence of a reply in the record of the outgoing mail DB 53 corresponding to the medical examination ID from “Yes”. And the process of the flowchart of FIG. 16 is terminated. If the mail reception processing unit 39 has not received the question mail, the processing of the flowchart of FIG. 16 ends.

(Summary)
According to this embodiment, the specific medical examination instructor can immediately respond to the question mail for the advice mail. Since the response mail to the question mail becomes faster, the specific medical examiner can take an effective meal for improving the eating habits. In addition, since the response email is transmitted quickly, the specific medical examination instructor can establish a trusting relationship with the specific medical examiner, and can increase motivation for improving the dietary habits of the specific medical examiner.

  The instruction support program in the present embodiment can be provided not only by package software but also by a WEB service or the like. The transmission information storage means described in the claims corresponds to the transmission mail DB 53. The instructor information storage means corresponds to the target person DB 55. The acquisition unit corresponds to the undetermined record acquisition processing unit 33. The remaining working time calculation means corresponds to the remaining working time calculation processing unit 35. The remaining work amount calculation means corresponds to the remaining work amount calculation processing unit 36. The determination unit corresponds to the scheduled transmission time determination processing unit 37. The transmission means corresponds to the mail transmission processing unit 38. The period calculation means corresponds to the period calculation processing unit 34.

The present invention may have the following configurations as described below.
(Appendix 1)
A transmission time management device that manages the time to transmit the guidance information created by the instructor for guidance to the instructor,
Transmission information storage for storing instructor identification information that is identification information of the instructor, the instruction information, and a scheduled transmission time that is an estimated time for which the instruction information is transmitted to the instructor. Means,
The leader identification information which is the identification information of the leader is associated with the leader identification information of the leader who is instructed by the leader and other leader identification information of other leaders. Stored instructor information storage means,
Referring to the transmission information storage means, obtaining means for obtaining a record in which the scheduled transmission time is not stored;
With reference to the instructor information storage means, the instructor identification information corresponding to the instructor identification information included in the record acquired by the acquisition means is specified and identified by the instructor identification information A remaining working time calculating means for calculating the remaining working time of the instructor;
The other instructor identification information corresponding to the identified instructor identification information is identified with reference to the instructor information storage means, and other instructors identified by the other instructor identification information are identified. A remaining work amount calculating means for calculating the remaining work amount of the instructor based on the creation status of other instruction information to the instructor;
Determination means for determining the scheduled transmission time for the instructor based on the calculated remaining work time and the remaining work amount of the instructor;
A transmission time management apparatus comprising: a transmission unit configured to transmit the instruction information to the instructed person at the determined scheduled transmission time.
(Appendix 2)
The remaining work amount calculation means refers to the transmission information storage means, and there is remaining work for the other instructor when the other instruction information corresponding to the other instructor is not stored. The transmission time management apparatus according to claim 1, wherein the remaining work amount of the instructor is calculated based on the number of other instructors who have determined that there is the remaining work.
(Appendix 3)
The transmission information storage means further stores a reply presence / absence information from the instructor in association with the instruction information,
The remaining work amount calculating means refers to the instructor information storage means, and among the plurality of other instructors, the instructor for whom the other instruction information is not stored in the transmission information storage means. The number of instructors who do not reply is calculated based on the reply presence / absence information, the number of instructors who do not store the calculated other instruction information, and the number of instructors without the reply The transmission time management apparatus according to appendix 1, wherein the remaining work amount of the instructor is calculated based on the number of instructors.
(Appendix 4)
The transmission information storage means further associates and stores a start date on which the instruction for the instructor was started,
Furthermore, the start date of the instructor corresponding to the instructor identification information included in the acquired record is specified, and the number of days that have elapsed since the specified start date is calculated. A period calculation means,
The determining means determines the scheduled transmission time based on the remaining working time and the remaining work amount of the instructor when the calculated elapsed days is smaller than a predetermined value. 4. The transmission time management device according to any one of items 3 to 3.
(Appendix 5)
The determining means determines the scheduled transmission time on the next day when the calculated elapsed days is smaller than a predetermined value and the remaining working time of the instructor is shorter than a predetermined time,
When the calculated elapsed days are smaller than a predetermined value and the remaining working time of the instructor is longer than a predetermined time, or when the calculated elapsed days are larger than a predetermined value, the remaining work amount of the instructor is The transmission according to supplementary note 4, wherein the scheduled transmission time is determined after a predetermined time or the next day when it is greater than a predetermined amount, and the scheduled transmission time is determined as it is when the remaining work amount of the instructor is smaller than a predetermined amount Time management device.
(Appendix 6)
Computer
The instructor identification information, which is identification information of the instructor, the instruction information, and the scheduled transmission time in which the instruction information is transmitted to the instructor are associated with each other and stored in the transmission information storage unit. A transmission information storage step;
Associating leader identification information, which is identification information of the leader, with the instructor identification information of the instructor who is instructed by the instructor and other instructor identification information of other instructors A trainee information storage step for storing in the trainee information storage means;
An acquisition step of referring to the transmission information storage means and acquiring a record in which the scheduled transmission time is not stored;
With reference to the instructor information storage means, the instructor identification information corresponding to the instructor identification information included in the record acquired in the acquisition step is specified and identified by the instructor identification information A remaining working time calculating step for calculating the remaining working time of the instructor;
The other instructor identification information corresponding to the identified instructor identification information is identified with reference to the instructor information storage means, and other instructors identified by the other instructor identification information are identified. A remaining work amount calculating step for calculating the remaining work amount of the instructor based on the creation status of other instruction information to the instructor;
A determination step for determining the scheduled transmission time for the instructor based on the calculated remaining working time and the remaining work amount of the instructor;
A transmission time management method comprising: performing a transmission step of transmitting the instruction information to the instructor at the determined scheduled transmission time.
(Appendix 7)
On the computer,
The instructor identification information, which is identification information of the instructor, the instruction information, and the scheduled transmission time in which the instruction information is transmitted to the instructor are associated with each other and stored in the transmission information storage unit. A transmission information storage step;
Associating leader identification information, which is identification information of the leader, with the instructor identification information of the instructor who is instructed by the instructor and other instructor identification information of other instructors A trainee information storage step for storing in the trainee information storage means;
An acquisition step of referring to the transmission information storage means and acquiring a record in which the scheduled transmission time is not stored;
With reference to the instructor information storage means, the instructor identification information corresponding to the instructor identification information included in the record acquired in the acquisition step is specified and identified by the instructor identification information A remaining working time calculating step for calculating the remaining working time of the instructor;
The other instructor identification information corresponding to the identified instructor identification information is identified with reference to the instructor information storage means, and other instructors identified by the other instructor identification information are identified. A remaining work amount calculating step for calculating the remaining work amount of the instructor based on the creation status of other instruction information to the instructor;
A determination step for determining the scheduled transmission time for the instructor based on the calculated remaining working time and the remaining work amount of the instructor;
A transmission time management program for executing the transmission step of transmitting the guidance information to the trainee at the determined scheduled transmission time.

1 Guidance Support Device 11 Input Device 12 Output Device 13 Recording Medium Reading Device 14 Auxiliary Storage Device 15 Main Storage Device 16 Arithmetic Processing Device 17 Interface Device 18 Recording Medium 19 Bus 20 System 21 Specific Medical Examination Terminal 22 Specific Medical Examination Instructor Terminal 25, 26 Network 31 Meal information reception processing unit 32 Exercise information reception processing unit 33 Undecided record acquisition processing unit 34 Period calculation processing unit 35 Remaining work time calculation processing unit 36 Remaining work amount calculation processing unit 37 Scheduled transmission time determination processing unit 38 Mail transmission processing part 39 Mail reception processing part 51 Meal information DB
52 Exercise information DB
53 Outgoing Mail DB
54 leader DB
55 Target DB

Claims (6)

A transmission time management device that manages the time to transmit the guidance information created by the instructor for guidance to the instructor,
Transmission information storage for storing instructor identification information that is identification information of the instructor, the instruction information, and a scheduled transmission time that is an estimated time for which the instruction information is transmitted to the instructor. Means,
The leader identification information which is the identification information of the leader is associated with the leader identification information of the leader who is instructed by the leader and other leader identification information of other leaders. Stored instructor information storage means,
Referring to the transmission information storage means, obtaining means for obtaining a record in which the scheduled transmission time is not stored;
With reference to the instructor information storage means, the instructor identification information corresponding to the instructor identification information included in the record acquired by the acquisition means is specified and identified by the instructor identification information A remaining working time calculating means for calculating the remaining working time of the instructor;
The other instructor identification information corresponding to the identified instructor identification information is identified with reference to the instructor information storage means, and other instructors identified by the other instructor identification information are identified. A remaining work amount calculating means for calculating the remaining work amount of the instructor based on the creation status of other instruction information to the instructor;
Determination means for determining the scheduled transmission time for the instructor based on the calculated remaining work time and the remaining work amount of the instructor;
A transmission time management apparatus comprising: a transmission unit configured to transmit the instruction information to the instructed person at the determined scheduled transmission time. The remaining work amount calculation means refers to the transmission information storage means, and there is remaining work for the other instructor when the other instruction information corresponding to the other instructor is not stored. The transmission time management device according to claim 1, wherein the remaining work amount of the instructor is calculated based on the number of other instructors who have determined that there is the remaining work. The transmission information storage means further stores a reply presence / absence information from the instructor in association with the instruction information,
The remaining work amount calculating means refers to the instructor information storage means, and among the plurality of other instructors, the instructor for whom the other instruction information is not stored in the transmission information storage means. The number of instructors who do not reply is calculated based on the reply presence / absence information, the number of instructors who do not store the calculated other instruction information, and the number of instructors without the reply 2. The transmission time management apparatus according to claim 1, wherein the remaining work amount of the instructor is calculated based on the number of instructors. The transmission information storage means further associates and stores a start date on which the instruction for the instructor was started,
Furthermore, the start date of the instructor corresponding to the instructor identification information included in the acquired record is specified, and the number of days that have elapsed since the specified start date is calculated. A period calculation means,
The said determination means determines the said scheduled transmission time based on the said remaining working time and the said remaining work amount of the said leader, when the calculated elapsed days are smaller than predetermined value. 4. The transmission time management device according to any one of items 3 to 3. Computer
The instructor identification information, which is identification information of the instructor, the instruction information, and the scheduled transmission time in which the instruction information is transmitted to the instructor are associated with each other and stored in the transmission information storage unit. A transmission information storage step;
Associating leader identification information, which is identification information of the leader, with the instructor identification information of the instructor who is instructed by the instructor and other instructor identification information of other instructors A trainee information storage step for storing in the trainee information storage means;
An acquisition step of referring to the transmission information storage means and acquiring a record in which the scheduled transmission time is not stored;
With reference to the instructor information storage means, the instructor identification information corresponding to the instructor identification information included in the record acquired in the acquisition step is specified and identified by the instructor identification information A remaining working time calculating step for calculating the remaining working time of the instructor;
The other instructor identification information corresponding to the identified instructor identification information is identified with reference to the instructor information storage means, and other instructors identified by the other instructor identification information are identified. A remaining work amount calculating step for calculating the remaining work amount of the instructor based on the creation status of other instruction information to the instructor;
A determination step for determining the scheduled transmission time for the instructor based on the calculated remaining working time and the remaining work amount of the instructor;
A transmission time management method comprising: performing a transmission step of transmitting the instruction information to the instructor at the determined scheduled transmission time. On the computer,
The instructor identification information, which is identification information of the instructor, the instruction information, and the scheduled transmission time in which the instruction information is transmitted to the instructor are associated with each other and stored in the transmission information storage unit. A transmission information storage step;
Associating leader identification information, which is identification information of the leader, with the instructor identification information of the instructor who is instructed by the instructor and other instructor identification information of other instructors A trainee information storage step for storing in the trainee information storage means;
An acquisition step of referring to the transmission information storage means and acquiring a record in which the scheduled transmission time is not stored;
With reference to the instructor information storage means, the instructor identification information corresponding to the instructor identification information included in the record acquired in the acquisition step is specified and identified by the instructor identification information A remaining working time calculating step for calculating the remaining working time of the instructor;
The other instructor identification information corresponding to the identified instructor identification information is identified with reference to the instructor information storage means, and other instructors identified by the other instructor identification information are identified. A remaining work amount calculating step for calculating the remaining work amount of the instructor based on the creation status of other instruction information to the instructor;
A determination step for determining the scheduled transmission time for the instructor based on the calculated remaining working time and the remaining work amount of the instructor;
A transmission time management program for executing the transmission step of transmitting the guidance information to the trainee at the determined scheduled transmission time.

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