JP5750659B2 - Workflow system, workflow system control method, program, and recording medium - Google Patents

Description

  The present invention relates to a function for resolving a person in charge of processing a case when an organizational change is made when there is a case that has been proposed and is being approved in a workflow system.

  In a workflow system that can manage organization information for generations, an organization change was made during the processing of a matter (processing such as approval) after the matter was drafted based on the organization information to which the user of the organization at a certain point belongs. . In such a case, instead of proceeding with the matter processing in the organization at the time of drafting, each processing person on the route that links the matter (slip) processing to the matter based on the new organization after the organization change ( The person in charge in the process waiting state to be processed next in the process in which the workflow is in progress can be performed. In this case, in order to process the matter in the latest organization, respond by changing the organization applied when the matter is processed to the latest organization (reorganizing the organization) I can do it.

  In this way, when the organization is reassigned so that the matter can be processed in the new organization, the next new approval person who is set on the route to the matter (slip) in the process of approval If the person solves (exists), the reorganization of the organization is completed without any problem.

  Also, even if the person in charge of processing to be assigned to the new organization cannot be resolved immediately after the reassignment of the organization, by reassigning the person in charge of processing, a matter (slip) that is still being approved If the next new approver who is set on the route resolves (exists), the voucher can be processed in the new organization without any problem. (For example, Patent Document 1)

JP 2011-039626 A

  In Patent Document 1, immediately after reorganization, when there is a case in which a person in charge of processing cannot be resolved in a new organization to be assigned, after changing the organization, he was assigned to the same department and role as the original processing person Assign a user as a person in charge of a process. Assign a user who corresponds to a specified role (role) of the department to which the original user belongs and a higher-level department as a person in charge of a process. By setting the rule “” to the route for the voucher, by reassigning the person in charge of processing in the new organization, the problem that the person in charge of processing cannot be identified can be solved, and the voucher can be processed in the new organization without any problem. There are cases where this can be done. Also, depending on the route, if you do not want to assign a user, you can re-route by processing the status of “Skip”, “Forced completion”, “Delete”, “Return”, “Delete” on the slip To deal with the case of error.

  However, there are cases where the error cannot be solved even if the above-described technique is used. For example, a matter (slip) for which approval is set in the new organization for assigning a user with the same department and role as the old organization is waiting for the next person in charge of processing. This is a case where the department itself having the same code system as the old organization does not exist in the new organization when the correction is made.

  For example, it is assumed that there is a case where the person in charge of the approval belongs to the organizational hierarchy of the code system “A001B001C001”, and the user whose role is “kacho” has been set for approval on the route. Then, when the organization is reassigned, it is assumed that the user who was in charge of the case processing before the reassignment has moved to a location having the code system of the organization hierarchy “A001B001H001” in the new organization. In such a case, when the organization is reassigned, the organization itself having the organization code system such as “A001B001H001” does not exist in the route setting, and the person in charge of processing the matter cannot be solved. In addition, in order to allow the user to approve this matter, even if the reassignment of the person in charge who belongs to the same department and has the same role is performed after the organization is reassigned, the organization code system of “A001B001H001” Since the organization itself with the name does not exist in the route setting of the matter and the organization to which the user who is in charge of processing does not belong, the reassignment error of the organization cannot be solved.

  In addition, when a plurality of persons in charge of processing need to perform processing by a consultation process in a certain processing unit on the route, when a part of processing persons is resolved, However, if all the persons in charge of processing cannot solve the problem, a reassignment error occurs and the matter is delayed. The discussion is defined by the user who defines the route using the organization information such as the department information and role information, or the person in charge of the case handles the department information and the role (role) during the case processing. ) It can be defined using organizational information such as information.

  Patent Document 1 does not describe the code system of the organization to which the person in charge of processing before the reassignment of the organization belongs and the organization code system after the reassignment is performed.

Therefore, in the present invention in view of the above problems, to project that was drafted in the workflow, after changing the organization information, if the processing personnel matters on the path set by the organizational information after the change can not be resolved, handlers and The purpose is to solve the person in charge of processing an appropriate matter in the changed organization information by using the organization information composed of a plurality of components used for designating .

The present invention is a workflow system in which a business process corresponding to a case advances processing based on a path constituted by organization information at the time of drafting, and when the organization information is changed, the processing waiting Re-assignment means for re-assigning the organization of the case using the changed organization information for the case, organization storage means for storing the organization information as an element forming the approval path of the case, and the organization storage means The organization key corresponding to the mapping key and the mapping key created by any one of department information, role information, user information, or any combination which is a component of the organization information before the change stored in Created by any combination of department information, role information, user information, which is a component of organizational information after change stored in the means When the reassignment of the organization of the case fails by the mapping information storage means that associates and stores the mapping information and the reassignment means, a plurality of persons used to designate the person in charge of processing the case Applying a mapping key consisting of a plurality of components to organization information consisting of the components, and organization information consisting of a plurality of components used to specify the person in charge of the processing, A mapping means is provided for determining a person in charge of processing the matter by using the mapping information associated with the mapping key when the mapping key information consisting of the constituent elements completely matches .

According to the present invention, in order to designate a person in charge of processing when a person in charge of a matter on the route setting cannot be resolved with the changed organization information after changing the organization information for the case proposed in the workflow By using the organization information composed of a plurality of components used, it is possible to resolve the person in charge of processing the appropriate case in the changed organization information.

It is a figure which shows an example of the system configuration | structure of embodiment of this invention. It is a figure which shows an example of the hardware constitutions of the client terminal, the terminal for managers, and a workflow server in the workflow system of embodiment of this invention. It is a figure which shows an example of a function structure of embodiment of this invention. It is a figure which shows the flow which solves the person in charge of a process with respect to the item at the time of re-organizing in the workflow system in embodiment of this invention. It is a figure which shows an example of the data before and after the reorganization of the organization of the case drafted by the workflow system in the embodiment of the present invention. It is the figure which showed an example of the organization table used by the workflow system in embodiment of this invention. It is the figure which showed an example of the organization information after the organization change with the organization system used in a workflow system in embodiment of this invention after the organization change. It is the figure in an embodiment of the present invention which showed an example of a result when re-organization is performed to a case devised with a workflow system. The figure which showed an example of the result when the reassignment of the organization failed with respect to the matter drafted by the workflow system in the embodiment of the present invention, the reassignment rule was applied, and the reassignment of the organization was executed again It is. In the embodiment of the present invention, an example of the result of reassigning an organization after applying a mapping setting after applying the reassignment rule to the case proposed by the workflow system fails. FIG. It is a figure which shows an example of the mapping table used by the workflow system in embodiment of this invention. It is the figure which showed about an example of the pattern of the mapping which can be adapted in the mapping table used by the workflow system in embodiment of this invention. It is the figure which showed an example of the process table in which the information of the setting of the reallocation used with a workflow system in embodiment of this invention exists. It is the figure which showed an example of the rule of reassignment used with the workflow system in embodiment of this invention. It is the figure which showed an example of the result of having reorganized the organization after adapting the mapping setting to each process person in the conference activity in the embodiment of the present invention. It is a figure which shows the flow which solves the person in charge of a process with respect to the case at the time of reorganizing an organization with respect to a consultation process in the workflow system in embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 is a system configuration diagram showing the overall configuration of a workflow system showing an embodiment of the present invention.

  As shown in FIG. 1, in the workflow system of this embodiment, a client terminal 101, an administrator terminal 102, a workflow server 103, and a system database 104 are connected via a network 105.

  FIG. 2 is a diagram illustrating an example of a hardware configuration of the client terminal 101, the administrator terminal 102, and the workflow server 103 illustrated in FIG. 1 according to the embodiment of this invention.

  The CPU 201 comprehensively controls each device and controller connected to the system bus 204.

  Further, the ROM 202 or the external memory 211 is necessary for realizing a BIOS (Basic Input / Output System) or an operating system program (hereinafter referred to as OS) that is a control program of the CPU 201 and functions executed by each server or each PC. Various programs to be described later are stored. The RAM 203 functions as a main memory, work area, and the like for the CPU 201.

  The CPU 201 implements various operations by loading a program necessary for execution of processing into the RAM 203 and executing the program.

  An input controller (input C) 205 controls input from a pointing device such as a keyboard 209 or a mouse (not shown).

  A video controller (VC) 206 controls display on a display device such as a CRT display (CRT) 210. The display device may be a liquid crystal display as well as a CRT. These are used by the administrator as needed. The present invention is not directly related.

  The memory controller (MC) 207 is stored in a hard disk (HD), a floppy (registered trademark) disk or a PCMCIA card slot for storing a boot program, browser software, various applications, font data, user files, editing files, various data, and the like. Controls access to an external memory 211 such as a compact flash (registered trademark) memory connected via an adapter.

  A communication I / F controller (communication I / FC) 208 is connected to and communicates with an external device via a network, and executes communication control processing in the network. For example, Internet communication using TCP / IP is possible.

  Note that the CPU 201 enables display on the CRT 210 by executing outline font rasterization processing on a display information area in the RAM 203, for example. In addition, the CPU 201 enables a user instruction with a mouse cursor (not shown) on the CRT 210.

  A program for realizing the present invention is recorded in the external memory 211, and is executed by the CPU 201 by being loaded into the RAM 203 as necessary.

  Next, an example of a functional configuration diagram in the workflow system according to the present invention will be described with reference to FIG.

  The workflow system in the present invention is roughly composed of a workflow server 103, a system database 104, and a client terminal 101.

  In the workflow server 103, for example, an operation instruction from the administrator terminal 102 is received, and processing such as definition or update of data in the system database 104 is performed. The system database 104 includes five tables: a case table 307, a business table 308, an organization table 309, a process table 310, and a mapping table 311.

  Upon receiving an operation instruction from the administrator terminal 102, the work design unit 301 generates work design (slip design) data and stores it in the work table 308.

  In response to an operation instruction from the administrator terminal 102, the route design unit 302 generates route design data and stores it in the process table 310.

  In response to the operation instruction from the administrator terminal 102, the organization registration unit 303 generates organization design data and stores it in the organization table 309.

  In response to an operation instruction from the administrator terminal 102, when the organization is reassigned, the person-in-charge reassignment unit 304 performs processing for resolving the person in charge of processing in the new organization based on the process table 310. Set the reassignment of the person in charge. For example, solving means determining a person in charge of processing in the new organization.

  Upon receiving an operation instruction from the administrator terminal 102, the mapping setting unit 305 determines the mapping person who determines the person in charge of processing in the new organization when the reassignment of the organization fails after reassignment of the person in charge of the matter processing. Setting is performed based on information in the mapping table 311. When a new mapping setting is performed, the mapping setting is stored in the mapping table 311.

  Upon receiving an operation instruction from the administrator terminal 102, the organization reassignment execution unit 306 uses the matter information in the matter table 307 and the organization information (department ID, role ID, user ID) in the organization table 309. , Adapt the new organization to the project and make organizational changes.

  The case processing unit 312 of the client terminal accepts the operation of the person in charge of the processing, and performs processing on the case (slip) such as the case drafting and the case approval in the workflow system.

  Next, FIG. 4 will be described. FIG. 4 is a diagram illustrating a process until a new organization is finally assigned when an organization is reassigned to a workflow item.

  In step S401, the CPU 201 of the workflow server 103 displays a list of cases with the management tool, and accepts that the management user has selected the target case in the list and pressed the reorganization execution button. By accepting the pressing of this button, the reshaping process is started at the same time.

  That is, when the organization information is changed, the processing for reassigning the organization of the case using the organization information after the organization change is started for the case waiting for processing.

  Note that the case that is the target of the re-assignment processing of the organization is a case that is not yet finalized in the workflow system and that is in the process of being approved and is waiting for processing.

  In step S402, the CPU 201 of the workflow server 103 acquires the data of the item selected in step S401 (the item data shown in the item table 500 in FIG. 5) from the item table.

  The matter table is a table for managing the status of which user is currently waiting for processing of a matter (slip) drafted in the workflow, and the configuration is a business ID 501 as shown in the matter table 500 of FIG. , Matter ID 502, person-in-charge department ID 503, person-in-charge role ID 504, person-in-charge user ID 505, organization version 506, and current activity 507.

  In the business ID 501, an ID for classifying a type of a case (slip) that is drafted in the workflow is registered.

  In the case ID 502, a unique number is registered for the case that has been drafted in the workflow.

  In the person-in-charge department ID 503, the ID of the department to which the person in charge who performs processing such as approval for a case drafted in the workflow belongs is registered.

  In the person-in-charge role ID 504, an ID of a role (role) assigned to a person in charge who performs processing such as approval for a case drafted in the workflow is registered.

  In the person-in-charge user ID 505, a user ID assigned to a person in charge who performs processing such as approval for a case drafted in the workflow is registered.

  In the organization version 506, information on the version of the organization assigned to the case drafted in the workflow is registered. However, here, for the sake of easy understanding, information on either the organization before the organization is re-assigned or the organization after the organization is re-assigned is described.

  The current activity 507 is an item for managing information on an activity at a location where processing has progressed in a case drafted in a workflow.

  The configuration of the case table 510 in FIG. 5 is the same as the case table 500 in FIG.

  The processing from the next step S403 to step S416 is repeatedly executed until the organization reassignment processing for each case is completed for the case acquired in step S402.

  In step S403, the CPU 201 of the workflow server 103 acquires the latest organization information and the organization of the organization version adapted to the matter from the organization table, applies the latest organization to the matter, starts the reassignment process, and performs processing. Try to resolve the person in charge.

  Next, in step S404, it is determined whether the activity in which the item for which reassignment is to be executed is located is a conference activity or a user-executed activity that is not a conference activity.

  If it is determined in step S404 that the activity in which the item to be reassigned is located is a conference activity, the process proceeds to step S405.

  In step S404, if the activity in which the item for which reassignment is to be executed is located is a user-executed activity that is not a conference activity, the process proceeds to step S406 and subsequent steps.

  First, in step S404 in FIG. 4, the process will be described from step S406 onward when the activity in which the item to be reassigned is located is a user-executed activity that is not a conference activity.

  In step S406, the CPU 201 of the workflow server 103 checks whether or not the person who has been the person in charge of the activity on the route of the matter acquired in step S402 exists in the latest organization.

  The organization table is a table in which it is registered in which organization and role to which the user who drafts and approves the workflow belongs, and the configuration is a department ID 601 and a role ID 602 as shown in the organization table 309 in FIG. , User ID 603 and name 604.

  That is, the organization information that is an element forming the approval path of the case is stored.

  In the department ID 601, the ID of the department to which the user belongs is registered. Since department IDs are assigned for each hierarchy, an organization having a plurality of hierarchies is registered here by connecting department IDs of the respective hierarchies.

  In the role ID 602, an ID of a role (role) assigned to a user belonging to a certain department is registered.

  In the user ID 603, an ID assigned to the user is registered.

  In the name 604, the name of the registered user is registered.

  If this is an easy-to-understand organization chart with a hierarchical structure, it can be illustrated as shown in FIG. A department ID 701 in FIG. 7 indicates a department ID assigned to each department in the current hierarchy, a user ID 702 indicates a user ID of a user belonging to the department, and a role ID 703 indicates a role (role of a user belonging to the department). ) ID.

  In step S406, the CPU 201 of the workflow server 103 executes the reassignment of the organization in step S403, and as a result, there is a case processing person in the latest organization, that is, the case route of the part that will be the next processing person. If the person in charge set in the process exists in the latest organization information (YES in step S406), the process proceeds to step S407. Organization information in the present invention refers to a department ID, role ID, and user ID, and exists in the organization information means a person in charge of processing set by a combination of these department ID, role ID, and user ID information. Says that there is a person.

  In addition, when the person in charge of processing in the conference activity is specified by department and role (role), information on that department and role exists in the new organization, but there is no actual person in charge of processing, In S406, it is determined that the person in charge of processing cannot be solved.

  FIG. 8 is a diagram illustrating an example of a result in each case where reassignment and reassignment are performed without applying the present invention.

  The case 1 of NO1 will be described as an example in the case of YES in step S406. The organization before reassignment is shown in the organization chart of FIG. 7, 700 (before change), and the new organization to be reassigned to the new case is shown in the organization chart of FIG. 7, 710 (after change).

  The data of the case 1 in FIG. 8 is the data of the person in charge of the department whose department is A001B001 and whose role is “bucho” in the organization before the re-assignment by the person in charge of the case set on the route before the organization is re-assigned Assume that the organization chart 700 (before change) userB1) is set on the route. Next, after re-assigning a new organization to case 1, there is a person in charge of processing with the role of A001B001 and role “bucho” in the new organization (organization chart in FIG. 7, 710 (after change)). userE1), reorganization of the organization is successful.

  This department is expressed by a concatenated code assigned to each layer. Therefore, even if the department name for each layer is the same, if it is expressed as a concatenated code from a higher organization, it is regarded as a different department.

  In the other case 2 in FIG. 8, the person in charge of the setting of the route before the reassignment designated the department: A001B001, role: bucho, user: userB1 as the person in charge of processing (FIG. 7). In the organizational chart 700 (before change)) and the organization chart 710 in FIG. 7 (after change), since there is no user belonging to such a department, the person in charge of processing cannot be solved.

  In the cases 3, 4, 5, and 6 in FIG. 8, the organization to which the person in charge of processing on the route set based on the organization chart 700 (before change) in FIG. It does not exist in the organization chart 710 (after change), and the person in charge of processing cannot be solved.

  In this case, the person in charge of processing on the route designates with a method of designating with three pieces of information of department, role, and user, a method of designating with two pieces of information of department and role, and with one piece of information only for the user. There is a method, and it shall be specified by any one of them.

In step S407, the CPU 201 of the workflow server 103 updates the matter table and updates the organization version of the matter to the latest organization version. That is, a new person in charge of processing is set for the case, and the organization version of the case is updated to the latest organization version.
If the person in charge of processing is waiting for processing immediately after reorganization of the organization, and the person in charge of processing is set on the route by specifying the department and role (role), the person in charge of processing corresponding to that role However, if there is a change in the information on the person in charge of the case because another person is assigned in the new organization, the information on the person in charge of the case is updated.

  The case table 500 in FIG. 5 is a case table in a state before the reassignment of the organization, and the case table after the reassignment of the organization is illustrated in the case table 510 in FIG. In this case, for example, in the case table 500 where the case ID is 00005 (case 5), the person in charge of the processing before the reassignment is designated as A001B001C001D001 and the person-in-charge role ID is kacho. Then, after setting the reassignment rule, mapping is performed, and then the organization is successfully reassigned. Therefore, the organization version 516 of the case is updated to the new organization version 701 in FIG.

  However, in the case table 500 where the case ID is 00006 (case 6), the mapping is set after the reassignment rule is applied, but there is no organization code corresponding to the new organization ( Because the organization code of the new organization does not have A001K001), the reassignment of the organization fails, and the organization version 516 of the case remains the version of the old organization 700 in FIG.

  In step S408, the CPU 201 of the workflow server 103 acquires a reassignment rule from the process table based on the data of the case acquired in step S402 because the person in charge of the case cannot be solved by the latest organization in step S406.

  As shown in the process table 310 of FIG. 13, the process table has a process ID 1301 in which a process ID is registered, a work ID 1302, a process name 1303, a reassignment setting 1304 for an application activity, a reassignment setting 1305 for an approval activity, and process information. 1306.

  In the process ID 1301, a path unit ID created for each job for drafting a case is registered.

  In the business ID 1302, a business ID for drafting a case is registered.

  In the process name 1303, the name of the process is registered.

  In the reassignment setting 1304 for the application activity, a setting for reassignment in the application activity is registered.

  In the reassignment setting 1305 for the approval activity, the reassignment setting for the approval activity is registered.

  In the process information 1306, the definition of process information (route information) is registered.

  For example, if the process ID 1301 is Rute-002 and the reassignment setting 1304 for the application activity is a user with the same ID, the reassigned user will search for a user with the same ID. Since 1305 does not execute reassignment, reassignment is not performed.

  In step S409, the CPU 201 of the workflow server 103 proceeds to step S416 if the reassignment setting acquired in step S408 does not execute reassignment (NO in step S409), and executes reassignment (step S409). If YES in S409), the process proceeds to step S410.

  For example, FIG. 9 is a diagram illustrating a result when reassignment is executed in each case, but Case 3 in FIG. 9 does not execute reassignment in step S409 (in the case of NO in step S409). In this example, the reassignment of the case results in an error, and the process is terminated (step S416).

  In step S410, the CPU 201 of the workflow server 103 acquires the latest organization information and the organization of the organization version adapted to the case from the organization table. Using the acquired organization information, the reassignment rule acquired in step S408, and the information of the person in charge of the case, an attempt is made to solve the person in charge.

  The reassignment rule is a rule used when the person in charge cannot be resolved at the time of reassignment, and is set in the route. For example, for activities that are specified by department and role, the person in charge of processing belongs to the setting of reassignment and belongs to the same department / role user, department head of the same department, or separately designated department / role If the user is assigned, the processing person is resolved when the processing person fails to be resolved after the organization is reassigned.

  For activities for which the person in charge of processing is specified by the department, role, and user, use the reassignment setting, and the user with the same department / role, the user with the same ID, the department head of the same department, the department / When a user belonging to a role is assigned, the person in charge of processing is resolved after reorganizing the organization.

  For an activity in which the person in charge of processing is specified only by the user, the reassignment is set, and when a user with the same ID is assigned, the person in charge of processing is resolved after the organization is reassigned. In addition, when a user belonging to a separately designated department / role is assigned, if the user exists in the new organization after the reorganization of the organization, the person in charge of processing is resolved.

  At this time, it is confirmed whether or not the person in charge of the matter corresponding to the latest organization exists in the latest organization. For example, the person in charge of the case is specified in the route design, the department is B001, the role is “bucho”, the user (user ID) is userB1, and the reassignment rule setting is “same user”. In this case, it is confirmed whether or not there is a person in charge of processing whose user (user ID) is userB1 in the latest organization.

  Note that the reallocation rule in the present invention is as shown in FIG. The processing person designation 1400 for the activity in FIG. 14 includes items of department + role + user 1401, user 1402, and department + role 1403.

  In addition, the rule 1410 that can be reassigned includes a user 1411 of the same department / role, a user 1412 having the same ID, a department head 1413 of the same department, and a user 1414 belonging to a separately designated department / role. It is shown whether or not the setting of each rule (1411 to 1414) of the reassignable rule 1410 with respect to the setting (1401 to 1403) of each process person in the processing person designation 1400 is possible.

  For example, when a delivery destination is designated for an activity by department + role 1403, a user 1411 of the same department / role, a department head 1413 of the same department, and a user 1414 belonging to a separately designated department / role can be designated. .

  As shown in FIG. 14, rules 1410 (1411 to 1414) that can be reassigned to (1401 to 1403) corresponding to the settings of each processing person in the processing person designation 1400 to the activity of FIG. Whether or not can be set differs.

  Returning to FIG. 4, the description will be continued. In step S411, the CPU 201 of the workflow server 103 uses the reassignment rule in step S410. Then try to resolve the person in charge.

  That is, it is determined whether or not the person in charge of the process waiting for the process can be determined in the organization information after the organization change.

  After applying the reassignment rule and trying to resolve the person in charge, if the person in charge of the matter exists (can be resolved) in the latest organization, that is, the person in charge of the matter waiting for processing If determined in the organization information, the process proceeds to step S407. If the person in charge of the case does not exist (cannot be solved), that is, if the person in charge of the case waiting for processing cannot be determined in the organization information after the organization change, the process proceeds to step S412.

  The case 2 in FIG. 9 is a case when the person in charge of the case can be solved by the latest organization in step S411 (in the case of YES in step S411). In the person in charge of processing for setting the route before the reassignment, a person corresponding to the department: A001B001, role: bucho, user: userB1 was designated as the person in charge of processing, but the reassignment rule is set as the user with the same ID. As a result of the reassignment, the person in charge after the reassignment is the person in charge of the department: A001E001, role: bucho, user: userB1, and this user exists in the new organization. Succeeds.

  In step S407, the CPU 201 of the workflow server 103 updates the matter table and updates the organization version of the matter to the latest organization version. That is, a new person in charge of processing is set for the case, and the organization version of the case is updated to the latest organization version.

  When the reassignment setting is applied to the case 4 in FIG. 9 as a rule for users of the same department / role, the department set in the organization chart of FIG. 7 and the organization information of 700 (before change) : A001B001C001, the person in charge corresponding to the role: kacho does not exist in the new organization, that is, the department: A001B001 does not exist in the organization chart of FIG. 7 and the new organization of 710 (after change), so in step S411 The CPU 201 of the workflow server 103 determines that the person in charge of the case does not exist (cannot be resolved), and proceeds to step S412.

  Similarly, in the case 5 in FIG. 9, when the reassignment setting is applied to users of the same department / role as a rule, the department: A001B001C001D001, which is set in the organization chart of FIG. 7 and the organization information of 700 (before change), Since the person in charge corresponding to the role: kacho does not exist in the new organization, that is, the department: A001B001D001 does not already exist in the organization shown in FIG. 7 and the new organization 710 (after the change), in step S411, the workflow server 103 The CPU 201 determines that the person in charge of the case does not exist (cannot be resolved), and proceeds to step S412.

  The case 6 in FIG. 9 goes the same. When the reassignment setting is applied to the users of the same department / role as a rule, the department: A001G001 set in the organization chart of FIG. 7 and the organization information of 700 (before change). , The processing person corresponding to the role: kacho does not exist in the new organization, that is, the department: A001G001 does not already exist in the organization chart of FIG. 7, and the new organization of 710 (after the change), the workflow server 103 in step S411. The CPU 201 determines that the person in charge of the case does not exist (cannot be resolved), and proceeds to step S412.

  In step S412, the CPU 201 of the workflow server 103 acquires the mapping setting from the mapping table 311 in FIG. This mapping setting is for resolving the person in charge of processing who could not be resolved even after reassignment by applying reassignment. The affiliation information (organizational It is a correspondence table for associating the affiliation information of a processing person before reassignment) and the affiliation information of the processing person after reorganization of the organization.

  As shown in the mapping table 311 in FIG. 11, the mapping table has a number 1101 in which the mapping application order number is registered, followed by a department ID 1102, role ID 1103, and user ID 1104 in which information before the organization change is registered. Subordinate department 1105, information after organization change is registered, department ID 1106, role ID 1107, user ID 1108, effective date / time start date 1109 and effective date / time end date 1110 are registered. .

  That is, the organization information before the organization change and the organization information after the organization change are linked and stored. The organization information after the organization change stored in the mapping table 311 is composed of department information, role information, and user information.

  In the number 1101, a mapping order number is registered.

  In the department ID 1102, the department ID before the organization change is registered.

  In the role ID 1103, the role ID before the organization change is registered.

  In the user ID 1104, the user ID before the organization change is registered.

  In the subordinate department 1105, a flag indicating whether or not to apply the mapping to the subordinate department as well as the organization of the current hierarchy registered in the department ID 1102 is registered.

  In the department ID 1106, the department ID after the organization change corresponding to the department ID before the organization change is registered.

  In the role ID 1107, the role ID after the organization change corresponding to the role ID before the organization change is registered.

  In the user ID 1108, the user ID after the organization change corresponding to the user ID before the organization change is registered.

  The effective date / time start date 1109 registers the effective date / time start date on which the mapping setting is valid.

  The effective date end date 1110 is registered with an effective date end date when mapping setting ends.

  The number 1101 in which the mapping application order number is registered and the mapping table key pattern applicable to the case will be described below.

  When mapping, check the settings to see if they can be applied in order from the top. The key for mapping that is configured from the combination of the department ID, role ID, and user ID, which is the same as the department ID, role ID, and user ID, constituting the information of the person in charge of processing before the organization is reassigned You can adapt from among the combinations.

  When the person in charge of processing is designated by three of department ID, role ID, and user ID, as keys for referring to records in the mapping table, 1. 1. Department ID only 2. Role ID only 3. User ID only 4. Combination of department ID and role ID A pattern of a combination of department ID, role ID, and user ID can be set. When the information for determining the person in charge of processing is not specified in all information of the department ID, role ID, and user ID (for example, when the person in charge of processing is specified by the department ID and role ID) Using existing information, it is possible to create a record that becomes a key for mapping for a case that can be adapted to the above pattern.

  Further, when the subordinate department flag 1204 is ON, this means that this mapping is also applied to the department under the department ID 1203 of the organization change source. When the subordinate department flag 1204 is OFF, the mapping is This applies only to the organization of the hierarchy registered in the organization change source 1206, and does not apply to the subordinate department.

  That is, the association between the organization information before the organization change and the organization information after the organization change set in the mapping is only the hierarchy of the organization information associated with the organization information before the organization change and the organization information after the organization change. It is possible to switch between associating, or associating with organization information under the organization information associated with the organization information before the organization change and the organization information after the organization change.

  In this way, a mapping pattern can be further created by combining the mapping setting pattern (having a minimum department ID) consisting of the department ID, role ID, and user ID and the subordinate department flag 1204.

  The information registered in the mapping table 311 is managed by the number 1101, and the record with the smallest number among the applicable mapping records is adapted by mapping. In addition, the number 1101 can be registered and managed only manually, and the order of the number 1101 cannot be set other than manually.

  Next, mapping setting patterns that can be applied will be described in detail with reference to FIG. The case processing person 1200 in FIG. 12 is a table showing the state of the case processing person before the organization is reassigned. Here, the department ID is A001B001C001, the role ID is kacho, and the user ID is userC1. In that case, the patterns to which mapping can be applied are illustrated in the table of mapping setting patterns 1201 that can be applied in FIG.

  In this example, since the person in charge of processing is designated by three of department ID, role ID, and user ID, 1. 1. Department ID only 2. Role ID only 3. User ID only 4. Combination of department ID and role ID It is possible to register by setting a subordinate department flag to a combination of a department ID, a role ID, and a user ID, or a combination thereof.

  As shown in the table of mapping setting patterns 1201 that can be applied in FIG. 12, when the mapping pattern with the number 1202 from 1 to 8 is set, the department ID 1203 of the organization change source in the pattern with the number 1202 is 1. Only A001B001C001D001 is set, but if mapping is performed on the case of the case processing person 1200 based on this, the department ID 1205 of the organization change destination is A001B001H001D001, and the department ID is A001B001H001D001, role ID Is kacho, and the user ID is mapped to userD1.

  That is, the mapping corresponds to the organization information composed of any one of department information, role information, user information, or a combination of a plurality of components constituting the organization information of the processing person who is the delivery destination of the matter. When the organization information before organization change stored in the table 311 exists, the person in charge of processing is determined based on the organization information after organization change associated with the organization information before organization change.

  In the same manner, the other 2 to 8 patterns are mapped as shown in the table.

  Returning to the process diagram of FIG.

  In step S413, the CPU 201 of the workflow server 103 determines whether or not there is a mapping key related to the person in charge of the case in the mapping setting acquired in step S412 in ascending order of the numbers 1101 in the mapping table 311. I will check. If there is no matching setting, and even if they match, if the setting is not within the valid date / time start date 1109 and valid date / time end date 1110, the reassignment of the matter will result in an error in step S416 and the process will be terminated. To do.

  Next, the case 4 in FIG. 10 will be described. 10 has mapping setting information corresponding to the person in charge of processing before reassigning the organization of the case 4 in FIG. 10 in the mapping table 311 in FIG. 11 (number 1101 of the mapping table 311 in FIG. 11). In order to solve the person in charge of processing in the new organization after the organization is reassigned, mapping can be set for the case 4 in FIG.

  If the current date / time is within the range of the effective date / time start date 1109 and the effective date / time end date 1110 of the record used in the mapping setting, a mapping setting exists for an unresolved processing person in step S413, and It is determined that the current date and time when the setting is used is within the range of the valid date and time start date 1109 and the valid date and time end date 1110, and the process proceeds to step S414.

  In step S414, the CPU 201 of the workflow server 103 tries to solve the person in charge according to the mapping setting.

  In step S415, since the person in charge of the case has been resolved in the latest organization (because YES in step S415), the process proceeds to step S407, and the organization version of the case is updated to the latest organization version. That is, a new person in charge of processing is set for the matter, and the organization version of the matter is updated to the latest organization version. For example, in the case 4 in FIG. 10, the organization version assigned to the case becomes the latest by resolving the person in charge of processing from the mapping table 311.

  That is, the organization stored in the mapping table 311 when the organization reassignment of the case fails due to the organization reassignment and the reassignment of the person in charge of processing cannot be determined in the organization information after the organization change. Using the organization information before the change and the organization information after the organization change, the person in charge of the process waiting for the process is determined.

  Next, the case 5 in FIG. 10 will be described. The case 5 in FIG. 10 has no mapping setting information corresponding to the person in charge of processing before the reassignment of the case 5 in FIG. 10 in the mapping table 311 in FIG. It is impossible to set a mapping for resolving the person in charge of processing in the new organization.

  This is because the mapping target information does not exist in the mapping table 311 for the department subject: A001B001C001D001, role kacho before the reassignment.

  If the subordinate department of the department number A001B001C001 in the mapping table 311 in FIG. 11 is ON, this can reflect the mapping setting up to the subordinate department of the new organization after the mapping destination is reassigned. Therefore, this setting can be used, but this time, the subordinate department is turned off, and mapping setting information cannot be set because there is no mapping setting information.

Accordingly, since it is determined in step S413 that mapping has not been set for the person in charge of processing that has not been resolved (NO in step S413), re-assignment of the case causes an error in step S416. Exit.
In addition, since the person in charge of the case 5 in FIG. 10 cannot be resolved from the mapping table 311, the organization version assigned to the case cannot be updated to the latest one.

  Next, the case 6 in FIG. 10 will be described. The case 6 in FIG. 10 has mapping setting information corresponding to the person in charge of processing before reassigning the case 6 in FIG. 10 in the mapping table 311 in FIG. 11 (the number 1101 in the mapping table 311 in FIG. 11 is 2). In order to solve the person in charge of processing in the new organization after the reassignment, mapping can be set for the case 6 in FIG. It is possible to perform mapping by a record whose number 1101 is 2 in the mapping table 311 of FIG. Here, the department ID of the change destination is A001K001, and the processing result proceeds to step S414 as a processing person whose department ID is A001K001 and role ID is kacho.

  In step S414, the CPU 201 of the workflow server 103 tries to solve the person in charge according to the mapping setting.

  However, in step S415, the case 6 in FIG. 10 cannot be solved by the new organization because the person in charge of the case cannot be solved by the latest organization, that is, the person in charge whose department ID is A001K001 and role ID is kacho. Therefore (because it is NO in step S415), the reassignment of the case becomes an error in step S416, and this process ends. For this reason, since the person in charge of the case 6 in FIG. 10 cannot be resolved from the mapping table 311, the organization version assigned to the case cannot be updated to the latest one.

  In addition, if the person in charge of processing in the new organization could not be resolved after the reorganization of the organization was started, the person in charge of the person in charge was tried using the reassignment rule. However, it is also possible to try to solve the person in charge according to only the mapping setting without using the reassignment rule.

  As described above, when the organization is reassigned to the workflow matter, the activity where the matter to be reassigned is located in step S404 in FIG. 4 when the new organization is finally assigned. Is a description of a method for resolving a person in charge of a case in the case of a user-executed activity that is not a congressional activity.

  Next, when an organization is reassigned to a workflow matter, the matter to be reassigned is located in step S404 of FIG. 4 when a new organization is finally assigned. When the activity is a council activity, the method for resolving the person in charge of the case is shown in FIG. 16 which shows the process of resolving the person in charge of the council, and the state at the time of reorganizing the organization for the case of the council process This will be described with reference to FIG. The organization to be reassigned is the organization chart 710 in FIG. 7 (after change).

Note that steps S1601 to S1608 in FIG. 16 are performed by the CPU 201 of the workflow server 103.

  In step S1601, it is determined in the process of step S403 whether all the persons in charge of the discussion have been solved in the new organization.

  If the person in charge of the conference activity is specified by the department and role (role), the information on the department and role exists in the new organization, but the person in charge does not actually exist. Is determined as a matter that the person cannot solve.

  FIG. 15 shows one case waiting for processing (case N01501 is 7), and each process person in charge of the process of the counseling process (negotiation process person in charge NO is 1 to 3) before reorganization. (Processing person 1505 before reorganizing the organization) and the subsequent state (processing person 1506 after mapping) are shown.

  The processing person 1505 before the reassignment of the organization whose counseling person in charge NO1504 is 1 is relocated to the organization chart 710 (after the change) in FIG. 7 (director = A001E001F001, role = kacho, user = userF1).

  However, the processing person in charge 1505 before the reorganization of the organization for which the coordinating person in charge No. 1504 (redirector = A001B001C001, role = kacho, user = userC1) does not exist in the organization chart 710 (after change) in FIG.

  Further, the processing person in charge 1505 before the reassignment of the organization of which the coordinating person in charge NO1504 is reassigned (the manager = A001B001C001D001, role = ippan, user = userD1) does not exist in the organization chart of FIG.

  In step S1601, in the process of step S403, when all the persons in charge of the discussion can be solved in the new organization (in the case of YES in step S1601), in step S1607, the person in charge of the conference process is informed of the new organization. The new person in charge of the processing is reassigned, and the solution processing for the person in charge of the processing in the conference ends.

  In step S1601, in the process of step S403, even if one person in charge of processing in the agreement cannot be resolved in the new organization (in the case of NO in step S1601), that is, only a part of the persons in charge of processing will solve. If so, the process advances to step S1602.

  In the case data indicating the activity state of the counseling process in FIG. 15, the counseling process person NO1504 2 and 3 cannot be solved in the new organization, and the process proceeds to step S1602.

  In step S1602, the mapping setting is acquired from the mapping table 311 in FIG. This mapping setting is for resolving the person in charge of processing that could not be resolved by starting the organization re-assignment process in step S403, and the affiliation information (( It is a correspondence table for associating the affiliation information of the person in charge of processing before reorganization) and the affiliation information of the person in charge of processing after reorganization of the organization.

  The processes in step S1603 and step S1604 are repeated for the person in charge of processing that was not resolved in the consultation process by reorganizing the organization in step S403 in FIG.

  In step S1603, in the mapping setting acquired in step S410, whether or not there is a mapping key related to the person in charge of the case is checked in ascending order of the number 1101 in the mapping table 311.

  If there is no matching setting in step S1603, and even if they match, the setting is not within the range of the effective date start date 1109 and the effective date end date 1110 (in the case of NO in step S1603), the step is repeated. Returning to the process of S1603, it is determined whether or not there is a matching setting for the person in charge of the process that has not been resolved in the next consultation process.

  If there is a matching setting in step S1603 (YES in step S1603), the process advances to step S1604 to perform mapping processing, and temporarily store the result.

  Note that the determination condition in step S1604 has a mapping setting for an unresolved processing person in charge and the setting is within the valid period, but the valid period may not be included in the condition. I will do it.

  In the reassignment of the organization in step S403 in FIG. 4, after the processes in steps S1603 and S1604 that are repeated for the person in charge of processing that has not been resolved in the consultation process are completed, the process proceeds to step S1605.

  Whether or not there is a mapping key related to the person in charge of the activity on the route of the matter in the mapping table 311 in FIG. In the case of confirmation, regarding the person in charge of processing for NO2, the department of the person in charge of processing 1505 before reorganizing the department = A001B001C001, role = kacho, user = userC1, department 1106 = A001B001C001 in the record of number 1101 in FIG. Since the records of role 1107 = kacho and user 1108 = userC1 match, the post-mapping processing person 1506 is mapped from department 1106, role 1107, user 1108 of the mapping table 311, department = A001B001H001, role = ipp n, it is assumed that the user = userC2. Further, the person in charge of processing after the mapping exists in the organization chart 710 (after change) in FIG.

  Regarding the person in charge of processing NO3, the department = A001B001C001D001 and role = ippan of the person in charge of processing 1505 before the organization reassignment is the same as the record of number 1101 in FIG. Therefore, the post-mapping processing person in charge 1506 is mapped from the department 1106, the role 1107, and the user 1108 of the mapping table 311 and the department = A001B001C001H001 and the role = kacho. Further, the person in charge of processing after the mapping exists in the organization chart 710 (after change) in FIG.

  In this case, the actual person in charge of processing is the organization chart of FIG. 7, department 710 (after change) = A001B001C001H001, and role = user D1 of kacho.

  The mapped result is temporarily saved. Thus, after the mapping process for the person in charge of processing that has not been resolved in the consultation process is completed, the process proceeds to step S1605.

  In step S1605, in the new organization, it is confirmed whether or not there is one or more processing personnel in the processing personnel information temporarily stored in step S1604 and the processing personnel information previously solved in step S403.

  This is to confirm whether or not one person in charge of processing in the new organization has been solved with respect to all the persons in charge of the council processing.

  In step S1606, it is determined in the confirmation process in step S1605 whether one or more persons in charge of processing exist.

  In step S1606, if there is one or more processing personnel in the confirmation processing in step S1605 (YES in step S1606), the processing proceeds to step S1607, and the person in charge of the conference processing is in charge of the new processing in the new organization. The person in charge is reassigned, and the resolution process of the person in charge of processing in the conference is terminated.

  In other words, if at least one person in charge of the process of negotiation can solve the person in charge of processing in the new organization, the process proceeds to step S1607, and the person in charge of processing of the new process is assigned a new person in charge of processing in the new organization. This means that the resolution process of the person in charge of processing in the conference is completed.

In other words, when the unit of the person in charge of a matter waiting for processing is a council process consisting of multiple people in charge of processing, the organization information of the organization information to which the person in charge of the matter belongs is changed When there is a case where even one person in the process of the consultation process to be the next person in charge of the process cannot be determined in the organization information after the organization change, in the organization information after the organization change of the matter by mapping Determine the person in charge of processing.

  It should be noted that the number of persons in charge of processing that can be resolved in the new organization in the consultation process, which has been confirmed and determined in steps S1605 and S1606, can be changed by setting the person in charge of the consultation process in route design. Also good. For example, in the case where there are four counseling processes, in order to be able to perform the counseling process only when all four persons in charge of the process can be solved, It means that it may be set to 4 people in items such as “the number of people to be solved”.

  In the case where the activity of the consultation with the case number 7 in FIG. 15 is in the process waiting state, the information on the person in charge of processing temporarily stored in step S1604 and the information on the person in charge of processing previously solved in step S403 exist. Therefore, a new processing person in the new organization is reassigned to the person in charge of the process of the consultation process, and the solution process of the person in charge of the processing in the meeting is completed.

  In step S1606, in the confirmation process in step S1605, if one or more persons in charge of processing do not exist (NO in step S1606), the process proceeds to step S1608, and the reassignment of the case results in an error, and the person in charge of processing in the conference The resolution process ends.

  The resolution of the person in charge of processing in the new organization of the conference activity is solved by the mapping process. However, even if the mapping process is performed after attempting the resolution by adapting the reassignment rule before the mapping process. Be good.

  The above is a description of the processing person in charge of the council, and how to solve the processing person in the new organization.

  Up to now, we explained the resolution of the person in charge of processing when the organization was reassigned to the activity waiting for processing of the matter. After the approval process is performed after the person has been resolved, regarding the resolution of the person in charge of the subsequent activities, the approval process is performed by the approver in each activity from S404 to S407 in FIG. In the case of processing or discussion, it is possible by performing the processing of FIG. 16 once.

  That is, after determining the person in charge of the matter in the organization information after the organization change due to the organization change, the next person in charge of the matter will re-process the person in charge of processing when the matter is processed by the person in charge of processing. It is determined by assignment or mapping.

  Although one embodiment has been described above, the present invention can take an embodiment as a system, apparatus, method, program, recording medium, or the like. Specifically, the present invention may be applied to a system composed of a plurality of devices, or may be applied to an apparatus composed of a single device.

  The program according to the present invention is a program that allows a computer to execute the processing method of the flowchart shown in FIG. 4, and the storage medium according to the present invention stores a program that allows the computer to execute the processing method of FIG. The program in the present invention may be a program for each processing method of each apparatus in FIG.

  As described above, a recording medium that records a program that implements the functions of the above-described embodiments is supplied to a system or apparatus, and a computer (or CPU or MPU) of the system or apparatus stores the program stored in the recording medium. It goes without saying that the object of the present invention can also be achieved by executing reading.

  In this case, the program itself read from the recording medium realizes the novel function of the present invention, and the recording medium storing the program constitutes the present invention.

  As a recording medium for supplying the program, for example, a flexible disk, hard disk, optical disk, magneto-optical disk, CD-ROM, CD-R, DVD-ROM, magnetic tape, nonvolatile memory card, ROM, EEPROM, silicon A disk, solid state drive, or the like can be used.

  Further, by executing the program read by the computer, not only the functions of the above-described embodiments are realized, but also an OS (operating system) operating on the computer based on an instruction of the program is actually It goes without saying that a case where the function of the above-described embodiment is realized by performing part or all of the processing and the processing is included.

  Furthermore, after the program read from the recording medium is written to the memory provided in the function expansion board inserted into the computer or the function expansion unit connected to the computer, the function expansion board is based on the instructions of the program code. It goes without saying that the case where the CPU or the like provided in the function expansion unit performs part or all of the actual processing and the functions of the above-described embodiments are realized by the processing.

  Further, the present invention may be applied to a system composed of a plurality of devices or an apparatus composed of a single device. Needless to say, the present invention can be applied to a case where the present invention is achieved by supplying a program to a system or apparatus. In this case, by reading a recording medium storing a program for achieving the present invention into the system or apparatus, the system or apparatus can enjoy the effects of the present invention.

  Furthermore, by downloading and reading a program for achieving the present invention from a server, database, etc. on a network using a communication program, the system or apparatus can enjoy the effects of the present invention.

  In addition, all the structures which combined each embodiment mentioned above and its modification are also included in this invention.

101 Client Terminal 102 Administrator Terminal 103 Workflow Server 104 System Database 105 Network 201 CPU
202 ROM
203 RAM
204 System bus 205 Input controller (input C)
206 Video controller (VC)
207 Memory controller (MC)
208 Communication I / F controller (Communication I / FC)
209 KB (keyboard)
210 CRT
211 External memory (HD, FD)
301 business design unit 302 route design unit 303 organization registration unit 304 person-in-charge reassignment unit 305 mapping setting unit 306 organization reassignment execution unit 307 matter table 308 business table 309 organization table 310 process table 311 mapping table 312 matter processing unit

Claims (11)

A workflow system that advances the process based on the route that is composed of the organizational information at the time of drafting the business process corresponding to the matter,
If the organizational changes of the organization information has been made, and pretend fix means you are using the organizational information after the change at the next with respect to the matters pending reassigned the organization of the project,
Organization storage means for storing the organization information as an element forming the approval route of the case;
Components in which division information changes before organization information stored in the tissue storage means, role information, any of the user information, or a mapping key created in any combination, corresponding to the mapping key Mapping information created by any combination of department information, role information, user information, which is a component of organization information after change stored in the organization storage means , or any combination thereof is stored. Mapping information storage means;
When reassignment of the organization of the matter fails by the reassignment means, the organization information consisting of a plurality of the components used to designate the person in charge of processing the matter is changed from a plurality of the constituent elements. When the organization information consisting of a plurality of the constituent elements used to specify the processing person is completely matched with the mapping key information consisting of the plurality of constituent elements, workflow system characterized in that it comprises mapping means for determining a processing personnel skilled guiding matter by using the mapping information tied to the mapping key. The mapping means includes
In order that the mapping key consisting of the constituent elements is set in the mapping information storage means in the organization information consisting of the constituent elements used to designate the person in charge of processing the case where the reassignment of the organization has failed Adapting
Workflow system according to claim 1, wherein the. The mapping means is used to apply the mapping key to organization information composed of a plurality of the components used for designating a person in charge of processing the matter and to designate the person in charge of processing. In order to specify the person in charge of the processing when the information of one of the component elements of the organization information consisting of a plurality of the constituent elements matches the information of the mapping key consisting of the single constituent element Mapping associated with the mapping key when the information of any of the plurality of component elements of the organization information consisting of the plurality of component elements used matches the information of the mapping key consisting of the plurality of component elements The workflow system according to claim 1 or 2, wherein a person in charge of processing the matter is determined by using information . When reassignment of the case organization by the reassignment unit fails, the person in charge of processing of the case waiting for processing is determined in the changed organization information by using a reassignment rule. Assignment means
Further comprising
The mapping means fails to reassign the case organization by the reassigning means, and the processing person reassigning means cannot determine the person in charge of the case in the changed organization information. In this case, without using the information of the person in charge of processing after applying the reassignment rule, the organization information composed of the elements used for designating the person in charge of processing of the matter is changed from the component to comprising a mapping key adapted, by using the mapping information tied to the mapping key according to any one of claims 1 to 3, characterized in <br/> determining the handlers of the matter Workflow system. After determining the person in charge of processing of the matter in the organization information after the change by the organization change, the person in charge of processing next to the matter is processed by the mapping means at the time of processing of the matter by the person in charge of processing. The workflow system according to claim 1, wherein the workflow system is determined. After determining the person in charge of processing of the matter in the organization information after the change due to the organization change, the person in charge of processing next to the matter is the person in charge of processing at the time of processing the matter by the person in charge of processing. 6. The work flow system according to claim 4 , wherein the work flow system is determined by a reallocation unit or the mapping unit. The association between the organization information before the change and the organization information after the change set in the mapping means is only for the hierarchy of the organization information associated with the organization information before the change and the organization information after the change. It is possible to switch between associating or associating with organization information before the change and organization under the organization information associated with the organization information after the change. The workflow system according to any one of claims 1 to 6 . When the unit of the person in charge of processing of the matter that is waiting for processing is a council process composed of a plurality of persons in charge of processing, when the organization information of the organization to which the person in charge of processing of the matter belongs is changed, of each treatment personnel該合discussions processing the next processing personnel, when there is a case that can not be determined in tissue information of the variable Sarago also one, organization information after the change at the next of the guide matter by said mapping means workflow system according to any one of claims 1 to 7, wherein the determining the processing personnel in. A tissue storage means for storing organization information as the elements forming the matter of the approval path components in a sector information changes before organization information stored in the tissue storage means, role information, any of the user information Or any of department key , role information, and user information corresponding to the mapping key created in any combination and the changed organization information stored in the organization storage means corresponding to the mapping key Or mapping information storage means for storing mapping information created by any combination, and based on a path in which a business process corresponding to the case is constituted by organization information at the time of drafting A method of controlling a workflow system that advances processing,
Swing fix means of the workflow system, when the tissue changes of the organization information has been performed, the swing fix steps reassigned the tissue of the projects with the organizational information after the change at the next to the transactions pending ,
Organization information consisting of a plurality of the constituent elements used for designating a person in charge of processing the case when the mapping unit of the workflow system fails to reassign the case organization by the reassigning step To the mapping key composed of a plurality of the constituent elements, and the organization information composed of the plurality of constituent elements used to designate the person in charge of the processing is the mapping key composed of the plurality of constituent elements. exact match when the control method of the workflow system, characterized in that it comprises a mapping determining the handlers of those guiding matter by using the mapping information tied to the mapping key information. A tissue storage means for storing organization information as the elements forming the matter of the approval path components in a sector information changes before organization information stored in the tissue storage means, role information, any of the user information Or mapping information storage means stored in association with the mapping key created in any combination and the changed organization information stored in the organization storage means corresponding to the mapping key ; A program that can be executed in a workflow system in which a business process corresponding to the matter proceeds based on a path configured by organization information at the time of drafting,
The workflow system,
If the organizational changes of the organization information has been made, and pretend fix means you are using the organizational information after the change at the next with respect to the matters pending reassigned the organization of the project,
When reassignment of the organization of the matter fails by the reassignment means, the organization information consisting of a plurality of the components used to designate the person in charge of processing the matter is changed from a plurality of the constituent elements. When the organization information consisting of a plurality of the constituent elements used to specify the processing person is completely matched with the mapping key information consisting of the plurality of constituent elements, program for causing to function as a mapping means for determining a processing personnel skilled guiding matter by using the mapping information tied to the mapping key.   A computer-readable recording medium on which the program according to claim 10 is recorded.

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