JP5994342B2 - Business management server, business management method, and business management program - Google Patents

Description

  The present invention relates to a business management server, a business management method, and a business management program.

  Conventionally, when a window of a financial institution or a post office is congested, a part of the business originally performed by the operator of the window is delegated to another operator. For example, the business corresponds to the opening of a new account for ordinary savings, cash transfer, and the like. In addition, in the case of opening a new account for an ordinary deposit, this business includes a plurality of transactions in a predetermined order, such as name identification, cash set, account opening, seal registration, and so on. In other words, congestion is alleviated by having other operators act on behalf of a transaction performed by a congested window operator. This transaction order is also called a business flow.

  In addition, for example, in a financial institution, when priority processing is interrupted while a plurality of passbook issuing operations are being performed, a technology for selecting a passbook to be discharged from a passbook reader so as not to be mixed with a priority processing passbook Exists. In addition, for example, it is determined whether there is a task whose number of unprocessed cases exceeds the threshold, and each operator is assigned by assigning operators who are performing other tasks so as to increase the number of operators whose tasks exceed the threshold. There is also a technology to manage the work allocated to the system by the system.

JP 2009-140034 A JP 2004-102389 A

  However, the above-described conventional technique has a problem that a paper set as a printing target is mistaken. For example, in a financial institution, when one customer has requested multiple cash transfers from an operator, a transfer sheet that the operator sets as a print target when the operator is interrupted to act on behalf of another operator There was a problem of making a mistake.

  The problem of the prior art will be described with reference to FIG. FIG. 9 is a diagram for explaining the problems of the prior art. FIG. 9 illustrates a case where two cash transfers are requested from an operator by one customer. In this case, the operator receives the slip A and the slip B from the customer and, for example, performs the transfer business in order from the slip A. The operator causes the image reading device 10a to read the image of the slip A (S31). The read image is converted into data by the character recognition function and displayed on the screen 10b of the operator terminal. Then, after the input item A is input by the operator, the input data is transmitted to the host 10c (S32). At the same time, the operator sets the slip A on the printer 10d and prints the input item A input by the operator (S33). That is, the host 10c stores data in which the image of the slip A is associated with the input item A, and the input item A is printed on the slip A.

  Here, if an interrupt that substitutes the work of another operator occurs before the input item A is printed on the slip A, the slip set by the operator as a print target is mistaken, and the slip B instead of the slip A is printed in the printer 10d. (S34). In this case, the host 10c correctly stores data in which the image of the slip A and the input item A are associated with each other, but the input item A is not printed on the slip A and is input to the slip B. Item A will be printed.

  Furthermore, if the operator proceeds with the work without noticing his own mistake at this point, the slip A on which the input items are not printed is read again by the image reading device 10a, and a double transfer occurs with respect to the slip A. Will end up.

  The disclosed technique has been made in view of the above, and an object thereof is to provide a business management server, a business management method, and a business management program capable of preventing an error in a sheet set as a print target.

  The technique which this application discloses is provided with a reception part and a control part in one mode. The reception unit receives an input indicating that a plurality of similar types of operations are to be performed from an operator who performs operations including a process of printing on a base paper filled in by a customer. The deterrence unit inhibits interruption to the terminal of an operator who performs a plurality of tasks related to the input accepted by the accepting unit until at least the last task is started.

  According to one aspect of the technology disclosed in the present application, it is possible to prevent an error in a sheet set as a print target.

FIG. 1 is a diagram illustrating a configuration of a system according to the first embodiment. FIG. 2 is a functional block diagram illustrating the configuration of the business management server according to the first embodiment. FIG. 3 is a diagram illustrating an example of information stored in the schedule storage unit. FIG. 4 is a diagram illustrating an example of information stored in the inhibition storage unit. FIG. 5 is a diagram illustrating an example of information stored in the interrupt case storage unit. FIG. 6 is a diagram for explaining an operation example of the business management server. FIG. 7 is a flowchart illustrating the processing procedure of the business management server according to the first embodiment. FIG. 8 is a diagram illustrating an example of a computer that executes a business management program. FIG. 9 is a diagram for explaining the problems of the prior art.

  Embodiments of a business management server, a business management method, and a business management program disclosed in the present application will be described below in detail with reference to the drawings. In the following embodiment, a case where various operations are executed in a financial institution is taken as an example. However, the present invention is not limited to this. For example, the present invention can be applied to cases where a plurality of operators perform business at a window such as a post office. Note that the present invention is not limited to the embodiments. Each embodiment can be appropriately combined within a range in which processing contents do not contradict each other.

  A configuration of the system according to the first embodiment will be described. FIG. 1 is a diagram illustrating a configuration of a system according to the first embodiment. As shown in FIG. 1, the system includes a business management server 100 and operator terminals 10a, 10b, 10c, and 10d. The business management server 100 and the operator terminals 10 a to 10 d are connected via the network 5. The network 5 may be any type of communication network such as the Internet (Internet), LAN (Local Area Network), or VPN (Virtual Private Network), regardless of whether it is wired or wireless. In the example illustrated in FIG. 1, the case where four operator terminals 10 a to 10 d are connected to the business management server 100 is illustrated, but the configuration is not limited to the illustrated configuration. That is, an arbitrary number of operator terminals 10 a to 10 d may be connected to the business management server 100. Hereinafter, the operator terminals 10a, 10b, 10c, and 10d are collectively referred to as the operator terminal 10 when collectively referred to without distinction.

  The operator terminal 10 is a terminal that displays various types of information related to work. For example, the business corresponds to business such as opening a new account for ordinary deposits and cash transfer. Further, if the business is to open a new account for ordinary deposits, a series of transactions included in this business includes name identification, cash set, account opening, seal registration, and the like.

  For example, when the operator terminal 10 receives a business type from the operator, the operator terminal 10 inquires the business management server 100 about information related to the business included in the received business type, and sequentially displays the acquired business information. The operator refers to the content of the displayed transaction information and inputs data items corresponding to the transaction. The operator terminal 10 transmits a data item corresponding to the transaction to the business management server 100.

  For example, the operator terminal 10 receives an input indicating that a plurality of identical tasks have been received from the operator. The operator terminal 10 transmits to the job management server 100 an input indicating that a plurality of received same jobs have been received.

  As an example, the operator terminal 10 receives an input indicating that two cash transfers “transfer (1)” and “transfer (2)” have been received from the operator. The operator terminal 10 transmits an input indicating that “transfer (1)” and “transfer (2)” have been received to the business management server 100. At this time, it is assumed that the operator who uses the operator terminal 10 has received the respective transfer sheets “transfer (1)” and “transfer (2)” from the customer.

  The business management server 100 supports the execution of the business performed by the operator on the operator terminal 10. For example, the business management server 100 receives from the operator terminal 10 a business type input to the operator terminal 10 by an operator who has received a slip from a customer. The business management server 100 causes the operator terminal 10 to display a series of transactions related to the accepted type of business.

  Next, the configuration of the business management server 100 according to the first embodiment will be described. FIG. 2 is a functional block diagram illustrating the configuration of the business management server according to the first embodiment. As illustrated in FIG. 2, the business management server 100 includes a communication unit 110, an input unit 120, a display unit 130, a storage unit 140, and a control unit 150.

  The communication unit 110 performs data communication with the operator terminal 10 via the network 5. For example, the communication unit 110 receives the business data selected by the operator and the data input in the transaction data item from the operator terminal 10, and outputs the received information to the control unit 150. In addition, when the communication unit 110 receives data addressed to the operator terminal 10 from the control unit 150, the communication unit 110 transmits the data to the operator terminal 10. The control unit 150 described later exchanges data with the operator terminal 10 via the communication unit 110. The communication unit 110 corresponds to a communication device such as a communication module.

  The input unit 120 is an input device that inputs various types of information. For example, the input unit 120 corresponds to a keyboard, a mouse, and a touch panel. For example, the input unit 120 outputs various types of input information to the control unit 150. The display unit 130 is a display device that displays various types of information. For example, the display unit 130 corresponds to a display or a display with a touch panel. For example, the display unit 130 displays various information output by the control unit 150.

  The storage unit 140 stores a schedule storage unit 141, a suppression storage unit 142, and an interruption case storage unit 143. The storage unit 140 corresponds to, for example, a semiconductor memory device such as a RAM (Random Access Memory) or a flash memory, or a storage device such as a hard disk device or an optical disk device.

  The schedule storage unit 141 stores, for example, information indicating that a plurality of the same type of work is performed. For example, in the schedule storage unit 141, information indicating that a plurality of jobs of the same type are performed is registered by the reception unit 151. For example, the schedule storage unit 141 is referred to by the suppression unit 152.

  As an example, the schedule storage unit 141 stores data in which an operator ID and a schedule are associated with each other. Among these, the operator ID indicates an ID (Identification) for identifying the operator terminal 10 used by the operator. Further, the schedule indicates a schedule of work registered when the operator performs a plurality of the same kind of work.

  FIG. 3 is a diagram illustrating an example of information stored in the schedule storage unit. In the example illustrated in FIG. 3, the schedule storage unit 141 stores data in which an operator ID “operator 1”, schedule (1) “transfer (1)”, and schedule (2) “transfer (2)” are associated. Remember. That is, the schedule storage unit 141 stores that the transfer (1) and the transfer (2) are performed at the operator terminal 10 of “operator 1”. The schedule storage unit 141 also stores data in which the operator ID and the schedule are associated with each other for the other operators as well.

  The inhibition storage unit 142 stores, for example, whether or not to interrupt an operator's terminal. For example, the inhibition storage unit 142 is set by the inhibition unit 153 as to whether or not to interrupt the operator's terminal. Further, for example, the suppression storage unit 142 is referred to by the suppression unit 153.

  As an example, the suppression storage unit 142 stores data in which an operator ID and a suppression flag are associated with each other. This inhibition flag indicates whether or not to interrupt the operator terminal 10. For example, the inhibition flag “1” indicates that interruption to the operator terminal 10 is inhibited, and the inhibition flag “0” indicates that interruption to the operator terminal 10 is not inhibited.

  FIG. 4 is a diagram illustrating an example of information stored in the inhibition storage unit. In the example illustrated in FIG. 4, the inhibition storage unit 142 stores data in which the operator ID “operator 1” is associated with the inhibition flag “1”. That is, the inhibition storage unit 142 indicates that interruption of the operator 1 to the operator terminal 10 is inhibited. Similarly, the inhibition storage unit 142 stores data in which the operator ID and the inhibition flag are associated with each other.

  The interrupt case storage unit 143 stores, for example, information related to the interrupts suppressed by the suppression unit 153. For example, when the interruption to the operator terminal 10 is inhibited by the inhibition unit 153, the information regarding the inhibited interruption is registered in the interruption case storage unit 143 by the inhibition unit 153. In addition, for example, when the inhibition to the operator terminal 10 is canceled, the interrupt information storage unit 143 outputs the registered information to the operator terminal 10 by the output unit 154.

  As an example, the interruption matter storage unit 143 stores data in which an operator ID and an interruption matter are associated with each other. This interruption case indicates a case in which interruption to the operator terminal 10 is suppressed by the suppression unit 153. For example, the interruption case “telephone” indicates that interruption by an IP telephone to the operator terminal is suppressed. Further, for example, the interruption case “mail” indicates that interruption by mail to the operator terminal is suppressed. Here, it has been described that the interruption case stores that the interruption has been suppressed, but the present invention is not limited to this. For example, information specifying the source of the telephone or e-mail and information regarding the contents thereof are included. You may memorize | store by matching.

  FIG. 5 is a diagram illustrating an example of information stored in the interrupt case storage unit. In the example illustrated in FIG. 5, the interrupt case storage unit 143 stores data in which the operator ID “operator 1”, the interrupt case (1) “phone”, and the interrupt case (2) “mail” are associated with each other. Remember. That is, the interrupt case storage unit 143 stores that there is a telephone call and mail as a case where interruption of the operator 1 to the operator terminal 10 is suppressed. Similarly, the interrupt case storage unit 143 stores data in which the operator ID and the interrupt case are associated with each other.

  The control unit 150 includes an execution unit 151, a reception unit 152, a suppression unit 153, and an output unit 154. The function of the control unit 150 can be realized by an integrated circuit such as an application specific integrated circuit (ASIC) or a field programmable gate array (FPGA). Further, the function of the control unit 150 can be realized by, for example, a CPU (Central Processing Unit) executing a predetermined program.

  The execution unit 151 receives, for example, the type of work executed by the operator from the operator terminal 10. The execution unit 151 manages, for example, information related to transactions included in the received type of business. Further, for example, when a counter such as a financial institution or a post office is conventionally congested, the execution unit 151 interrupts a part of a task originally performed by the operator of the counter into the task of another operator.

  The accepting unit 152 accepts, for example, an input indicating that a plurality of similar types of operations are performed from an operator who performs operations including a process of printing on a base paper filled in by a customer. For example, the accepting unit 152 accepts an input indicating that a plurality of identical tasks have been accepted from the operator terminal 10. The reception unit 152 registers the operator ID corresponding to the operator terminal 10 and information regarding the received business in the schedule storage unit 141.

  As an example, the accepting unit 152 accepts two cash transfers, transfer (1), and transfer (2) from the customer by the operator. The reception unit 152 registers the received transfer (1) and transfer (2) in the schedule storage unit 141 as the schedule (1) “transfer (1)” and the schedule (2) “transfer (2)”.

  For example, the suppression unit 153 suppresses interruption to the terminal of an operator who performs a plurality of tasks related to the input received by the reception unit 152 until at least the last task is started. Further, the period during which the inhibition unit 153 prohibits interruption is not from the start of the first transaction processing that constitutes the business to be subject to interruption interruption to the end of the last transaction processing, but to the base paper included in the business. Only the period from the start to the end of the transaction corresponding to the printing process may be used.

  As an example, the suppression unit 153 refers to the schedule storage unit 141 and sets the suppression flag “1” in the operator ID registered in the schedule storage unit 141. The suppression unit 153 outputs an interrupt prohibition message to another operator terminal 10.

  Here, when the execution unit 151 detects an interrupt case, the suppression unit 153 suppresses the interruption and registers information related to the interrupt case in the interrupt case storage unit 143.

  When the suppression unit 153 detects the end of the work on the operator terminal 10, the suppression unit 153 updates the schedule storage unit 141. For example, when the plan (1) “transfer (1)” and the plan (2) “transfer (2)” are stored in the plan storage unit 141, the deterring unit 153 detects the end of the transfer (1). Transfer (1) is deleted, and “transfer (2)” is stored in schedule (1).

  Then, the suppression unit 153 refers to the schedule storage unit 141 and determines whether or not the next job executed by the operator is the last job. When the next job is the last job, the suppression unit 153 causes the output unit 154 to output the information stored in the interrupt case storage unit 143.

  The output unit 154 outputs, for example, information stored in the interrupt case storage unit 143. For example, the output unit 154 has the suppression flag “1” set to the information stored in the interrupt case storage unit 143 when the suppression unit 153 determines that the next job is the last job. Output to the operator terminal 10.

  An operation example of the business management server 100 will be described with reference to FIG. FIG. 6 is a diagram for explaining an operation example of the business management server. Here, a case will be described in which the operator terminal 10 receives an input indicating that three cash transfers “transfer (1)”, “transfer (2)”, and “transfer (3)” have been received from the operator. The display screens 6a to 6c in FIG. 6 show an example of the display screen of the operator terminal 10 that has received a plurality of the same work, and the display screens 6d and 6e show an example of the display screen of another operator terminal 10. Here, the operator ID of the operator terminal 10 is “operator 1”. Further, the other operator terminals 10 referred to here may be all operator terminals 10 connected to the same network as the operator terminals 10, or operator terminals 10 existing on the same floor as the operator terminals 10. May be.

  When the business management server 100 receives an input from the operator terminal 10 indicating that three cash transfers “transfer (1)”, “transfer (2)”, and “transfer (3)” have been received, a display screen is displayed on the operator terminal 10. 6a is displayed. At this time, the business management server 100 causes the other operator terminal 10 to display the display screen 6d. This display screen 6d displays an interrupt prohibition message “prohibit interrupt to operator 1”.

  Subsequently, when the business management server 100 detects that “transfer (1)”, which is the first transfer, has been completed, it shifts the display screen 6 a to the display screen 6 b. When the business management server 100 detects that “transfer (2)”, which is the second transfer, has ended, the business management server 100 changes the display screen 6 b to the display screen 6 c. Here, the business management server 100 suppresses the interruption case to the operator terminal 10 of the “operator 1” while displaying the display screen 6b after receiving the input indicating that three cash transfers have been accepted. As an example, the business management server 100 turns on the answering function of the operator terminal 10, and when there is a call to the operator terminal 10, the call originator information and the call time are stored in the interrupt case storage unit 143. sign up.

  Then, when the business management server 100 displays the display screen 6 c on the operator terminal 10, the business management server 100 displays the display screen 6 e on another operator terminal 10. On this display screen 6e, a message “The interrupt prohibition to the operator 1 has been canceled” is displayed to the effect that the interrupt prohibition has been canceled. In addition, the business management server 100 transmits information stored in the interrupt case storage unit 143 to the operator terminal 10. For example, when there is a call to the operator terminal 10, the business management server 100 transmits information on the call originator and the call time to the operator terminal 10.

  Next, a processing procedure of the business management server 100 according to the first embodiment will be described. FIG. 7 is a flowchart illustrating the processing procedure of the business management server according to the first embodiment. The process illustrated in FIG. 7 is started, for example, when the accepting unit 152 accepts an input indicating that a plurality of identical tasks have been accepted.

  As illustrated in FIG. 7, when an input indicating that a plurality of the same tasks has been received is received from the operator terminal 10 (Yes in step S <b> 101), the reception unit 152 includes an operator ID corresponding to the operator terminal 10 and information regarding the received tasks. Are registered in the schedule storage unit 141 (step S102).

  The suppression unit 153 sets a suppression flag “1” in the registered operator ID (step S103). Subsequently, the suppression unit 153 outputs an interrupt prohibition message to another operator terminal 10 (step S104).

  Here, when the execution unit 151 detects an interrupt case (Yes in step S105), the suppression unit 153 suppresses the interruption and registers information related to the interrupt case in the interrupt case storage unit 143. (Step S106). If no interrupt case is detected (No at Step S105), the suppression unit 153 proceeds to the process at Step S107.

  Subsequently, when the suppression unit 153 detects the end of the task at the operator terminal 10 (Yes at Step S107), the suppression unit 153 updates the schedule storage unit 141 (Step S108). For example, when the plan (1) “transfer (1)” and the plan (2) “transfer (2)” are stored in the plan storage unit 141, the deterring unit 153 detects the end of the transfer (1). Transfer (1) is deleted, and “transfer (2)” is stored in schedule (1). In addition, the control part 153 transfers to the process of step S105, when the end of work is not detected (step S107 negative).

  Then, the suppression unit 153 refers to the schedule storage unit 141, and determines whether or not the next job executed by the operator is the last job (step S109). If the next job is not the last job (No at Step S109), the suppression unit 153 proceeds to the process at Step S105.

  When the next job is the last job (Yes at Step S109), the output unit 154 outputs the information stored in the interruption case storage unit 143 to the operator terminal 10 (Step S110).

  Next, effects of the business management server 100 according to the first embodiment will be described. The business management server 100 receives an input indicating that a plurality of the same type of business is performed from an operator who performs a business including a process of printing on the base paper filled in by the customer. The business management server 100 suppresses interruption to the terminal of an operator who performs a plurality of business related to the input received by the reception unit until at least the last business is started. For this reason, the business management server 100 can prevent the mistake of the paper set as a printing target.

  Although the embodiments of the present invention have been described so far, the present invention may be implemented in other embodiments besides the above-described embodiments. Therefore, other embodiments will be described below.

  For example, among the processes described in the first embodiment, all or part of the processes described as being automatically performed can be performed manually, or the processes described as being performed manually All or a part of the above can be automatically performed by a known method. In addition, the processing procedures, control procedures, specific names, and information including various data and parameters shown in the above-described document and drawings can be arbitrarily changed unless otherwise specified.

[program]
FIG. 8 is a diagram illustrating an example of a computer that executes a business management program. As illustrated in FIG. 8, the computer 300 includes a CPU 301 that executes various arithmetic processes, an input device 302 that receives data input from a user, and a monitor 303. The computer 300 also includes a medium reading device 304 that reads a program or the like from a storage medium, an interface device 305 for connecting to another device, and a wireless communication device 306 for connecting to another device wirelessly. The computer 300 also includes a RAM (Random Access Memory) 307 that temporarily stores various types of information and a hard disk device 308. Each device 301 to 308 is connected to a bus 309.

  The hard disk device 308 stores a medical information input program having the same functions as the processing units of the reception unit 152 and the suppression unit 153 illustrated in FIG. The hard disk device 308 stores various data for realizing a medical information input program.

  The CPU 301 reads out each program stored in the hard disk device 308, develops it in the RAM 307, and executes it to perform various processes. In addition, these programs can cause the computer to function as the reception unit 152 and the suppression unit 153 illustrated in FIG.

  Note that the above-described business management program is not necessarily stored in the hard disk device 308. For example, the computer 300 may read and execute a program stored in a computer-readable recording medium. The computer-readable recording medium corresponds to, for example, a portable recording medium such as a CD-ROM, a DVD disk, a USB (Universal Serial Bus) memory, a semiconductor memory such as a flash memory, a hard disk drive, and the like. Further, the program may be stored in a device connected to a public line, the Internet, a LAN (Local Area Network), a WAN (Wide Area Network), etc., and the computer 300 may read and execute the program therefrom. good.

100 business management server 110 communication unit 120 input unit 130 display unit 140 storage unit 141 schedule storage unit 142 inhibition storage unit 143 interruption case storage unit 150 control unit 151 execution unit 152 reception unit 153 inhibition unit 154 output unit

Claims (8)

Execution of managing a first operation including a process of printing on a base paper filled in by a customer executed by an operator, and interrupting a part of the second operation executed by another operator to the terminal of the operator And
A receiving unit that receives input from the operator 's terminal to perform a plurality of the first tasks;
Among the plurality of the first operations in accordance with the input received by the reception unit until said operator work on at least the last of said first operations, interrupted portions of the second application to the terminal of the operator A business management server characterized by having a deterrence unit that deters Further comprising an output unit for outputting information related to the interruption inhibited by the inhibition unit to the terminal of the operator;
The restraining portion, when abrogated interrupt to the operator of the terminal to perform a plurality of said first operational records information relating to the abrogated interrupt,
The output section, after a plurality of the first business to be more executed by the operator has been completed, operations management server according to claim 1, characterized in that the output information recorded by the restraining portion. The said suppression part suppresses interruption to the said operator 's terminal until the said operator starts the said 1st business of the last one case among the number of cases received by the said reception part. The business management server according to 1 or 2. The restraining portion, among a plurality of processes constituting the first operations to be subject to suppression, from the start to the end of the processing to be printed on the base paper, to suppress the interrupt to the operator of the terminal The business management server according to claim 1, wherein the business management server is a management server. And the output unit, outputting the message for prohibiting an interrupt to the operator of the terminal to perform a plurality of the first operations in accordance with the input received by the receiving unit, to the terminal of the other operators The business management server according to claim 2, wherein: The execution unit interrupts the operator's terminal with a third task different from the first task for the operator;
The deterrence unit performs the third task among the plurality of first tasks related to the input received by the accepting unit until the operator starts at least the last first task. The business management server according to claim 1, wherein the business management server is prevented from being interrupted. A business management method executed by a computer,
Computer
Managing a first operation including a process of printing on a base paper filled in by a customer executed by an operator, and causing a part of a second operation executed by another operator to interrupt the operator's terminal;
From the terminal of the operator receives an input indicating to perform a plurality of the first operations,
Among the plurality of the first operations in accordance with the input received by the receiving process until said operator work on at least the last of said first operations, interrupted portions of the second application to the terminal of the operator A business management method characterized by executing each process. On the computer,
Managing a first operation including a process of printing on a base paper filled in by a customer executed by an operator, and causing a part of a second operation executed by another operator to interrupt the operator's terminal;
From the terminal of the operator receives an input indicating to perform a plurality of the first operations,
Among the plurality of the first operations in accordance with the input received by the receiving process until said operator work on at least the last of said first operations, interrupted portions of the second application to the terminal of the operator business management program characterized Rukoto to execute the respective processes to suppress thereby.

Images