JP6114991B2 - Identification system for high-frequency change life scenes of government agencies - Google Patents

Description

  The present invention relates to a system for specifying a high-frequency change life scene of an administrative institution capable of specifying a change process (procedure) of a high-frequency resident's life scene in a predetermined administrative institution.

In administrative organizations such as city halls, ward offices, town halls, village halls, various applications and notifications associated with changes in living scenes by residents are sent to the administrative agencies themselves or their agents, and applications and reports provided at reception desks. It is done by filling in the necessary information on the form and then submitting the form to the person in charge at the reception desk.
However, residents cannot change their living scenes unless they know in advance the application name required for changing their living scene and the document name of the notification form. Therefore, as a conventional technique for solving this problem, for example, the navigation based on the “application search method according to the familiar life scene” disclosed in “Electronic application system based on the general application according to the life scene” of Patent Document 1. A board has been developed. By using the navigation board, anyone can easily change the life scene by simply searching for events (life events) in daily life scenes, such as when a child was born, want to keep a dog, or get married. You can know all the necessary document names.

JP 2003-85331 A

  However, in Patent Document 1, although the configuration of the navigation board and the method of using the navigation board are disclosed, a method for creating (constructing) the navigation board, that is, a method for selecting an application form and a notification form according to the life scene There is no description about. In general, although selection by the staff of each relevant department of the administrative organization can be considered, the selection results differed according to the skill level of the staff performing the selection work. In addition, there are many cases where accurate selection work cannot be performed for a life scene that requires application forms across a plurality of departments.

  Therefore, as a result of earnest research, the inventor first submitted all the applications and notifications submitted by residents to the administrative office for a certain period of time, including the document name, date of submission, name of the submitter, and purpose of use. Separate data, all of the data is submitted to the same person on the same day, and multiple document data with different document names are extracted as a group for each group. Among them, the number of groups with the same document name in all document data is counted, and the title of the life scene based on the purpose of use is assigned to each group of document data whose count number is more than the specified number, and the count number is large It has been found that if the titles of the corresponding life scenes are rearranged in the document data group order, all the above-mentioned problems will be solved, and the present invention has been completed.

  That is, the present invention provides a system for specifying (determining) a high-frequency change life scene of an administrative institution that can automatically specify a procedure for changing the life scene of a resident that frequently occurs in a predetermined administrative institution. With the goal.

  The invention described in claim 1 is a document that includes all application forms and all notification forms submitted by residents to the administrative office for a certain period, including the document name, date of submission, name of the submitter, and purpose of use. Document data input means used for separate data conversion, storage means for storing all application form data and all notification form data obtained by the input operation by the document data input means, and storage in the storage means From among all the application data and all notification data that have been submitted, the same person submits to the window on the same day and a plurality of document data with different document names is extracted as a group for each group. Number of groups in which the document names of all the document data match among the group-specific document extraction means and the plurality of document data groups extracted by the group-specific document extraction means A counting means for counting, a title giving means for giving a title of a life scene based on the purpose of use to the group of document data whose count number by the counting means is a predetermined number or more, and a count number by the counting means is large It is a system for specifying a high-frequency change life scene of an administrative institution comprising title rearranging means for rearranging the titles of the corresponding life scenes in the group order of the document data.

The administrative organization refers to, for example, a city hall, a ward office, a town hall, and a village hall.
Residents refer to citizens, ward residents, townspeople, villagers, etc. who have residences in the corresponding administrative organization.
The term “fixed period” as used herein refers to a period during which the administrative organization can identify (determine) a high-frequency change life scene, specifically a period of one week, one month, one year or more. Say.
Here, the “administrative institution's window” may be, for example, a general window of an administrative institution or a window of each related department of an administrative institution.
Examples of the application form include a seal registration application, a child allowance application, and a child medical qualification registration application.
Examples of the notification form include a notification of residents' movement such as a birth notification, a transfer notification, a transfer notification, and a national health insurance qualification notification. In addition, for documents that combine multiple types of application forms and notification forms, such as “Application for grant of family register, resident card, seal certificate, etc.,” each selected application or notification is counted as one (1 Two documents).

The document name is the title of the application form or notification form. In the case of a plurality of application forms and notification forms combined into one sheet, it means the title of the selected application or the title of the notification.
The submission date refers to the application date in the case of an application and the notification date in the case of a notification form.
The name of the submitter means the name of the applicant in the case of an application and the name of the submitter in the case of a notification form.
The purpose of use is, for example, the purpose (secondary purpose) of submitting various application forms and notification forms to the administrative office. Specifically, for example, registration, inheritance procedure, pension, passport, transfer, transfer, transfer, birth, death, change of household head, etc. can be mentioned.
Here, “data conversion” refers to text data conversion. The text data is data composed purely of characters without layout information or decoration information.

As the document data input means, for example, an OCR device that optically recognizes characters using a scanner or the like is employed in addition to a keyboard and bar code reader of a host computer (main controller) of the entire system of the present invention. be able to.
As the storage means, for example, various storages possessed by the host computer can be employed. Specifically, it refers to a RAM or the like.

“Same day” as used herein refers to the date of submission indicated in the submitted documents (application form, notification form), more precisely the date of receipt of the submitted documents at the administrative office.
The term “same person” as used herein refers not only to the applicant or the reporter, but also to an agent including the family who is allowed to submit on behalf of the applicant under the power of attorney.
“The“ window ”where the same person submits a plurality of document data with different document names on the same day may be the same window of the administrative organization or different windows.

“Group-specific document extraction means” includes, for example, a plurality of application data and all notification form data stored in the storage means that are submitted to the same person on the same day and whose document names are different. It is possible to adopt software for extracting the document data of each group as one group. The group-specific document extraction means is provided, for example, in a personal computer equipped with general-purpose software.
“Extract for each group” here means that “a plurality of document data submitted by the same person to the window on the same day and having different document names” as one group is stored in the storage means. This means that one group is extracted from the application form data and all notification form data.
The counting means is an application that counts the number of groups in which the document names of all document data are identical among a plurality of document data groups extracted by the group-specific document extraction means. The counting means is provided in the personal computer, for example.

  “Counting the number of groups in which the document names of all document data match among the groups of extracted document data” means, for example, that the document names of the three document data constituting the first group are: Seal registration application, child allowance application, child medical qualification registration application, and the document name of the three document data constituting the second group is the same as the first group seal registration application, child allowance application, child In the case of the medical qualification registration application, since the document names of all the document data constituting the group match, the counting means adds “1” as the same group as the first group and counts “2”. Next, when the document names of the three document data constituting the third and fourth groups are different from the document names of the three document data constituting the first group, those groups are not counted. However, if the three document data constituting the third and fourth groups are all the same document name, the counting means sets the fourth group as the same group as the third group, and newly adds “(third group ) 1 ”. Next, when the document names of the three document data constituting the fifth group all coincide with the document names of the three document data constituting the first group, the counting means sets the fifth group to the first group. Are determined to be the same group, plus “1”, and “(first group) 3” is counted. Next, when there are two document data constituting the sixth group, it does not correspond to either the first group or the third group, so the counting means counts “1”, and the next seventh group is counted. Move to judgment of count. The same applies hereinafter.

The title assigning means is an application that assigns a title of a life scene to a group of document data whose count by the counting means is a specified number or more.
The “title of life scene based on purpose of use” is a title that displays (generically refers to) a life scene derived from the purpose of use of the application form or notification form. The title of each life scene can be stored in advance in the storage means, for example, and when necessary, the corresponding title can be extracted and used by the title assigning means.
The count number to which the title is assigned is arbitrary. For example, there are groups up to the top 10 of the counts by the counting means, groups up to the top 20 and so on.
The title rearranging means refers to an application that rearranges the titles of the corresponding life scenes in the group order of the document data having a large count number by the counting means.

According to the invention described in claim 1, for example, all application forms and notification forms submitted by residents to the administrative institution for a certain period of time such as one year, the document name, the application date , Make data for each document including applicant name and purpose of use. After that, all the obtained application form data and all the notification form data are stored in the storage means, and the same person submits it to the window on the same day from all the stored application form data and notification form data, A plurality of document data having different document names are grouped as one group and are extracted for each group by the group-specific document extracting means. After that, among the plurality of extracted document data groups, the number of groups with the same document name of all the document data is counted by the counting means, and the count number by the counting means is greater than the specified number. Then, a title of the life scene based on the purpose of use is assigned by the title assigning means. Next, the title rearranging means rearranges the titles of the corresponding living scenes in the group order of the document data having a larger count number by the counting means. The rearranged titles of a plurality of life scenes are displayed, for example, on a display screen of a terminal (such as a personal computer) as a navigation board (list) of life scenes.
With this configuration, it is possible to automatically specify a procedure for changing a living scene of a resident that frequently occurs in a predetermined administrative organization.

It is a whole flow sheet of the specific system of the high frequency change life scene of the administrative organization which concerns on Example 1 of this invention. BRIEF DESCRIPTION OF THE DRAWINGS It is a whole block diagram of the general window system to which the identification system of the high frequency change life scene of the administrative organization which concerns on Example 1 of this invention is applied. 1 is a block diagram of a general window system to which a system for specifying a frequently changed life scene of an administrative agency according to Embodiment 1 of the present invention is applied. It is a front view of the navigation board of the life scene displayed on the screen of the display of the terminal for general reception in the identification system of the high frequency change life scene of the administrative organization which concerns on Example 1 of this invention. It is a flowchart of the subroutine which makes duplication data one item among the identification systems of the high frequency change life scene of the administrative organization which concerns on Example 1 of this invention. It is a flowchart of the subroutine which aggregates the multiple application of the same person on the same day among the identification systems of the high frequency change life scene of the administrative organization which concerns on Example 1 of this invention. It is a flowchart of the subroutine which selects only a plurality of applications among the identification system of the high frequency change life scene of the administrative agency which concerns on Example 1 of this invention. It is a flowchart of the subroutine which counts an application form pattern among the identification systems of the high frequency change life scene of the administrative organization which concerns on Example 1 of this invention. It is a flowchart of the subroutine which performs selection of an application form pattern among the identification systems of the high frequency change life scene of the administrative organization which concerns on Example 1 of this invention. It is a flow sheet of the first half part of the subroutine which counts the objective for every application of an application form pattern among the identification systems of the high frequency change life scene of the administrative organization which concerns on Example 1 of this invention. It is a flow sheet of the latter half part of Drawing 10. It is a flowchart of the subroutine which narrows down the objective by the number of cases among the identification systems of the high frequency change life scene of the administrative organization which concerns on Example 1 of this invention. It is a flowchart of the subroutine which determines the application etc. required for the change of a living scene among the identification systems of the high frequency change living scene of the administrative organization which concerns on Example 1 of this invention. It is a flowchart of the subroutine which gives the title of an applicable life scene with respect to patterns, such as an application form, among the identification systems of the high frequency change life scene of the administrative organization which concerns on Example 1 of this invention.

  Examples of the present invention will be specifically described below. Here, a specific system for a frequently changed life scene in a city hall is taken as an example.

  In FIG. 1, reference numeral 10 denotes a system for specifying frequently-changed life scenes (hereinafter referred to as a specific system) of an administrative institution according to Embodiment 1 of the present invention. The specific system 10 is a system in which the residents (applicants) shown in FIG. The navigation board N (Fig. 4) of the life scene displayed on the screen of the display 11 in the general window system A developed to reduce the hassle of submitting applications and notification forms (hereinafter referred to as application forms, etc.) It is a system that is used when creating.

First, the general window system A will be described with reference to FIG.
As shown in Fig. 2, the general window system A allows the operator to tell the reason (change in the living scene) of the residents to the city hall window (the person in charge of the window). Using the life scene navigation board N displayed on the display 11 screen of the general reception terminal 12 (PC), search the application form necessary for changing the corresponding life scene, and from the navigation screen to the residents Instead, the necessary information such as an application form is input with the keyboard 13, and a general application acceptance form, a provisional application form for confirmation of contents, and a provisional notification form for confirmation of contents (hereinafter referred to as provisional application forms, etc.) are provided by the printer 14 for general counters. After printing and asking residents to approve the contents of the general application acceptance form and provisional application form, and signing and signing the general application acceptance form to prove their acceptance, the general acceptance terminal 1 Distributes the corresponding application form data and notification form data (hereinafter referred to as application form data) to the terminal 15 (PC) for the department in charge of the city hall, and then the person in charge of each department at the delivery destination accepts the application form. After printing the corresponding application form etc. with the printer 16 for each department and confirming the contents, the person in charge performs the application procedure (processing) and notification procedure (processing). A system that realizes a one-stop administrative service in which certificate data is transmitted from the terminal 15 for the department in charge to the general reception printer 14 and delivered to the residents at the general window after arrival of the certificate data from each department. is there. As a result, residents who have come to the city hall to change their living scenes do not have to walk around the related departments of the city hall in accordance with the re-divided ledger.

The department terminal 15 is configured such that after receiving the application document data from the general reception terminal 12, the application confirmation screen is set to “waiting for processing” and is attached to the department terminal 15. The red lamp 17 of the multi-layer patrol lamp 20 in which the red lamp 17, the yellow lamp 18 and the green lamp 19 are arranged in three layers is turned on, and the person in charge is urged to press the application display button (off button) on the application confirmation screen. Also good. Further, when all application procedures and notification procedures are completed in each department in charge, a procedure completion signal is transmitted from the terminal 15 for the department in charge to the multilayer patrol lamp 20 and another multilayer patrol lamp attached to the terminal 12 for general reception. Twenty green lamps 19 may be lit to notify that all procedures have been completed. Furthermore, at each department in charge and the general reception, the background color on the display screen can be changed according to the number of waiting cases (1 to 3 are green, 4 to 6 are yellow, and 7 or more are red). Depending on the background color and display width of the display screen, and the text size of the document name such as application form, it may be configured to alert the person in charge (green within 5 minutes, 5-10 minutes) Is yellow for 10 minutes or more.
Furthermore, in the general counter system A, the print data from each department department terminal 15 is concentrated on the general reception printer, and each print document is mixed in the print paper receiving shelf. May be configured to facilitate the separation of documents according to the number of requests and to protect personal information.

Next, the specific system according to the first embodiment of the present invention will be described in detail with reference to FIGS. 1 and 3 to 14.
As shown in the block diagram of FIG. 3, the specific system of the first embodiment is a personal computer control unit 23 (CPU) equipped with general-purpose software, and all the residents submitted to the administrative institution for one year. Keyboard (document data input means) 24 used to convert the application form and all notification forms into data, including the document name, submission date, submitter name, and purpose of use, and input operation using the keyboard 24 From the storage means 25 for storing all the application form data and all the notification form data obtained in step 1, and all the application form data and all the notification form data stored in the storage means 25, the same person on the same day Group-specific document extraction means 26 for extracting a plurality of document data with different document names as one group, and for each group, and a group-specific document Of the plurality of document data groups extracted by the output means 26, the counting means 27 for counting the number of groups in which the document names of all the document data match, and the document data for which the count number by the counting means 27 is equal to or greater than the prescribed number. Title assigning means 28 for assigning the title of the life scene based on the purpose of use to each group, and title rearranging means 29 for rearranging the titles of the corresponding life scenes in the group order of the document data having a large count number by the counting means 27. And the display 11 of the general reception terminal 12 (which may be the display of the personal computer) for displaying the titles rearranged by the title rearranging means 29.

Hereinafter, with reference to the flow sheets of FIG. 1 and FIG. 5 to FIG. 14, a method for automatically specifying a procedure for changing a living scene of a resident that frequently occurs at a city hall by a specifying system will be described in detail.
As shown in the flow sheet of FIG. 1, the overall flow of the specific system is as follows. First, all the application data, etc. for one year manually input from the keyboard 24 and stored in the storage means 25 are recorded on the same day. When the same person submits the same application, etc., it is considered that one document has been submitted to the window (subroutine SR1, flow chart in FIG. 5), and then the same person submitted the same day Aggregate multiple application forms data submitted by the same person to the window on the same day for all remaining application forms data other than the other data except the first one (subroutine SR2, flowchart in Figure 6) ). Next, only a plurality of application forms data submitted by the same person to the window on the same day is selected and used as application form pattern data (subroutine SR3, flow chart of FIG. 7). Next, the same application form pattern data is counted by the counting means 27 (subroutine SR4, flowchart of FIG. 8). Further, application data such as application forms with a large number of counts is selected (subroutine SR5, flow chart of FIG. 9), and the purpose of each application form in the application form pattern data is counted (subroutine SR6, FIGS. 10 and 10). 11 flow sheet). After that, the purpose of the application form is narrowed down based on the counted number (subroutine SR7, flowchart of FIG. 12). Here, “target narrowing down” is deletion of a purpose with a small count. Next, on the basis of the narrowed down purpose, the application form necessary for the change of the life scene is determined (subroutine SR8, the flow sheet of FIG. 13), the title of the corresponding life scene is attached, and each title is shown in FIG. It is displayed on the list of the navigation board N of the display 11 shown (subroutine SR9, flow chart of FIG. 14).

Next, the subroutines SR1 to SR9 will be described in detail with reference to the flow sheets of FIGS.
As shown in the flow sheet of FIG. 5, in the subroutine SR1, in the main computer (control unit) 23 for system development, all the application forms and all the notification forms submitted by the residents to the administrative office for one year. Are manually input using the keyboard 24, and converted into data for each document including the document name, submission date, submitter name, and purpose of use, and each application data is stored in the storage means 25 (S101: step 101). Thereafter, the application data is rearranged using the visit date (visit agency date), visitor (visitor agent), and application number as the sort key (S102, Table 1). The application form number here is a number assigned to each type of application form and notification form.

  Next, the application form data is read one by one (S103), the previous application form data is stored in the table (S104), and the next application form data is read in step 105 one by one. In step 106, it is determined whether or not all of the application form data has been read. If completed, the final data is output (S107), the process proceeds to subroutine SR2, and if application data remains, the process proceeds to step 108, and the previous application data stored in step 104 and the next data are stored. It is determined whether the data is on the same day. If it is not the same day, the process proceeds to step 109 and the previous data is output (Table 2). Thereafter, the next data is stored in the table as the first application form data (S110), and the process returns to step 105.

On the other hand, in step 108, if the application data is the same day, the process proceeds to step 111, where it is determined whether the application data is the same person or not. If so, go to Step 112. Here, it is determined whether or not the data is the same application form (same type). If the data is the same application form, the process returns to step 105. If the data is a different application form, the process proceeds to step 109.
In this way, in the subroutine SR1, documents in which, for example, a facility representative or a representative submits the same application form on the same day are arranged from all the application form data for one year.

Next, the subroutine SR2 will be described with reference to the flow sheet of FIG.
Here, first, all application form data output in step 107 and step 109 is read into the storage means 25 (S201), and the application form data is rearranged using the next agency date and the next agency person as the sorting key. (S202, Table 3). Thereafter, the application data is read one by one from the rearranged application data (S203). In step 204, the previous application data is stored in the table, and the next application data is stored. One item is read (S205).

  In step 206, it is determined whether or not reading of the application form data has been completed. If completed, the final data is output (S207), and the process proceeds to subroutine SR3. If there is any remaining application form data, the process proceeds to step 208, and the previous application form data stored in step 204 and the next data are stored. It is determined whether the data is the same day data. If it is not the same day, the process proceeds to step 209, where the previous application form data is output (Table 4), and then the next application form data is stored in the table as the previous application form data (S210). ), The process returns to step 205.

On the other hand, if it is determined in step 208 that the application data is the same day, the process proceeds to step 211 where it is determined whether the application data is the same person. If it is not the same person, the process proceeds to step 209. If it is the same person, the process proceeds to step 212, the application form number is stored in the application form data, and the process returns to step 205.
In this way, in the subroutine SR2, it is possible to grasp all data such as application forms submitted by the same person to the city hall on the same day.

Next, the subroutine SR3 will be described with reference to the flow sheet of FIG.
Here, all the application form data output in step 209 (Table 4) is read into the storage means 25 (S301), and then the application form data is set using the next agency date and the next agency key as the sorting key. Rearrangement is performed (S302). Next, the application form data is read one by one from the rearranged application form data (S303). In step 304, it is determined whether or not the application form data has been read. If completed, the process proceeds to subroutine SR4. If data such as an application form remains, the process proceeds to step 305 to determine whether or not there are a plurality of (different) application form numbers. Proceed to 306, where a plurality of application forms and other data are output (Table 5), and the process returns to step 303.
In this way, in the subroutine SR3, it is possible to select only a plurality of application forms data submitted by the same person to the window on the same day, and obtain application form pattern data.

Next, the subroutine SR4 will be described with reference to the flow sheet of FIG.
Here, all the multiple application forms data output in step 306 (Table 5) is read into the storage means 25 (S401), the first application form pattern data is stored in the table (S402), and the stored application is stored. After the pattern data is counted by the counting means 27 (count 1, S403), the next application data is read (S404). In step 405, it is determined whether or not reading of the application form data has been completed. When the reading is completed, a table of the number of cases for each pattern data such as application form is output at step 406 (Table 6), and the process proceeds to subroutine SR5.

On the other hand, if the application form pattern data remains in step 405, the process proceeds to step 407, and it is determined whether or not the same application form pattern data as the stored application form pattern data exists in the table. If there is the same application form pattern data in the table, in step 408, the counting means 27 adds one count number of the application form pattern data and returns to step 404. If not, the process proceeds to step 409 and the application form. After storing the equal pattern data in the table, the counter 27 counts (count 1, S410) and returns to step 404.
Thus, in the subroutine SR4, the same application form pattern data is counted by the counting means 27.

Next, the subroutine SR5 will be described with reference to the flow sheet of FIG.
Here, first, the count table for all application forms with counts output in step 406 is read into the storage means 25 (S501, Table 6), and then the number of records in the count table for each pattern such as application forms (descending order). ) Is used as a rearrangement key, the number of cases table for each application form is rearranged (S502). Next, pre-determination type loop processing S503 to S505 is performed on the rearranged number of cases table for each application pattern. The end condition is l = 1 to n (n: the number of pattern data such as application forms up to the n-th count by the counting means 27). That is, pattern data such as application forms are stored in the table in descending order for the top n patterns having a large number of counts by the counting means 27 (loop of S504 and S505). After completion of the loop, pattern data such as the top n application forms arranged in descending order is output to the table (S506, Table 7), and the process proceeds to subroutine SR6.
Thus, in the subroutine SR5, pattern data such as application forms having a large count number is selected.

Next, the subroutine SR6 will be described with reference to the flowcharts of FIGS.
Here, first, all the application form pattern data (no count) output in step 506 is read into the storage means 25 (S601, Table 8).

  Thereafter, in step 602, it is determined whether or not the pattern data has been read. If completed, the process proceeds to subroutine SR7, and if pattern data such as an application form remains, the process proceeds to step 603. Here, the application data of the first application number is read from all the application data submitted by the residents to the administrative institution for one year (Table 9).

  In the next step 604, it is determined whether or not the reading of the application form data of the first application form number has been completed. If the reading has been completed, the purpose and the number of each application form number (by the counting means 27) Count) is output (step 605, Table 10), and the process returns to step 601.

  On the other hand, if the reading of the application form data in step 604 is not completed, the purpose of the first application form data is stored in the table (S606, Table 11), and then the previous loop of S607 to S613 Migrate to

  This pre-stage loop is of a pre-judgment type, and its end condition is k = 2 to n (n: the number of application form data constituting the application form pattern data). First, in step 608, the application form data of the kth application form number is read into the table (Table 12).

  Thereafter, in step 609, it is determined whether or not the reading of the k-th application form or the like data has been completed. If the data has been read, the process proceeds to step 613 at the end of the loop, and the data reading must be completed. If YES, go to step 610. Here, it is determined whether or not the first and k-th application forms data are on the same day (Table 13). If not, the process returns to step 608, and if it is the same day, the process proceeds to step 611.

  In step 611, it is determined whether or not the first and kth data are application forms and the like by the same applicant (Table 13). If the applicants are different, the process returns to step 608, and if the applicants are the same, the process returns to step 612. move on. In step 612, the purpose of the k-th application document data is stored in a table (Table 14).

Thereafter, the process proceeds to step 613, and the loop of S607 to S613 is repeated until k = n. After the loop of k = n, it is determined whether there is data of the same applicant on the same day (S614). If there is no data, the next data is read without counting the purpose (S603). If there is, the process proceeds to a subsequent loop of S615 to S620.
The latter loop is also of the pre-determination type, and the end condition is k = 1 to n (n: the number of application form data constituting the application form pattern data). First, in step 616, it is determined whether or not the “purpose” of the application form data of the k-th application form number exists in the table, and if it exists, the counting means 27 counts this “purpose (data)”. The number is increased by 1 (S617). On the other hand, if it is determined in step 616 that the purpose does not exist in the table, after the purpose is stored in the kth application number in step 618, the application of the stored kth application number is applied in step 619. For the purpose of data such as a book, the count by the counting means 27 is 1. After the end of the latter loop of k = n, the process returns to step 603.
In this way, the subroutine SR6 counts the purpose of each application form in the application form pattern data.

Next, the subroutine SR7 will be described with reference to the flow sheet of FIG.
Here, first, the purpose and the number (count) of the application form data for each application form number output in step 605 are read (S701, Table 10). Thereafter, in step 702, it is determined whether or not these readings are completed. If completed, the process proceeds to subroutine SR8, and if reading remains, the process proceeds to a loop of S703 to S706. The loop is of the pre-judgment type, and the termination condition is k = 1 to n (n: the number of application form numbers). First, in step 704, it is determined whether or not the purpose and the number of each application number exceed the reference value X for reflecting in the life scene, and if it exceeds, the process proceeds to step 705 for each application number. The purpose and number of data of application forms are output (Table 15).

On the other hand, if it is less than the reference value X in step 704, the process proceeds to step 706 at the end of the loop. If k = n has not been reached, the process proceeds to step 703 at the beginning of the loop, and if k = n has been reached, the process returns to step 701.
In this way, in the subroutine SR7, the purpose of the application form is narrowed down based on the target count for each application form in the pattern data of the application form.

Next, the subroutine SR8 will be described with reference to the flow sheet of FIG.
Here, all the application form number data output in step 705 and the purpose data in the application form data for each application form number data are read into the storage means 25 (S801), and the purpose is used as a reordering key. These data are rearranged (S802). After that, the application number and the purpose data in the application form data are read one by one (S803), and in step 804, the purpose data of the previous (first) application form pattern data is stored in the table. Thereafter, one piece of target data of pattern data such as the next application form is read (S805). In step 806, it is determined whether or not the reading of the target data of all the application form pattern data has been completed. If completed, the process proceeds to subroutine SR9, and if the target data of the pattern data such as the application form remains, the process proceeds to step 807.

  In step 807, it is determined whether or not the target data of the pattern data such as the first application form stored in step 804 is the same as the next target data. If they are not the same, the process proceeds to step 808, where the purpose data and application number of the first application form pattern data are output (Table 16), and then the purpose data in the next application form data and its The application form number is stored in the table as the target data in the previous application form data and its application form number (S809), and the process returns to step 805.

On the other hand, if it is determined in step 807 that the target data is the same as the target data of the first application form pattern data, the process proceeds to step 810, where the application form number data is stored in the table, and in step 805 described above. Return.
In this subroutine SR8, it is possible to determine an application form or the like necessary for changing the life scene on the basis of the purpose for which the purpose with a small count by the counting means 27 has been deleted (narrowed down).

Next, the subroutine SR9 will be described with reference to the flow sheet of FIG.
Here, all the target data output in step 808 and the application form number data for each purpose are read into the storage means 25 (S901), and then in step 902, one selected target data is read. In Step 903, it is determined whether or not the plurality of application data numbers of the read target data and the plurality of application data patterns of the application data pattern displayed on the navigation board N all match. If all the multiple application form numbers do not match, the purpose and the multiple application form numbers are added to the navigation board N as new navigation in step 904, and the process returns to step 902. If they match, the process advances to step 905. Here, the pattern of the corresponding application form displayed on the navigation board N is changed to the purpose, and is set as the title of the corresponding life scene. In the next step 906, it is determined whether or not all the purposes of the multiple application form number data selected in step 902 have been completed. If completed, the entire flow in FIG. Return to step 902.

As described above, in the subroutine SR9, the title of the corresponding life scene is given to the pattern such as the application form displayed on the navigation board N and frequently used at the city hall.
As a result, in the general counter system A, the operator of the general counter of the city hall has visited the living scene navigation board N (FIG. 4) displayed on the screen of the display 11 of the general reception terminal 12 for the reason for visiting the residents. By simply clicking the title corresponding to, a list of application forms necessary for changing the corresponding life scene can be displayed in the blank area on the right side of the navigation board N.

  This system for specifying a frequently changed living scene of an administrative organization is useful as a technique for specifying a frequently changing process for changing the living scene of an inhabitant in an administrative organization such as a city hall, a ward office, or a town hall.

10 A system for identifying frequently-changing life scenes of administrative agencies,
24 keyboard (document data input means),
25 storage means,
26 Document extraction means by group,
27 counting means,
28 Title giving means,
29 Title sorting means.

Claims (1)

Used to compile all application forms and all notification forms submitted by residents to the administrative office for a certain period of time, including the document name, date of submission, name of the submitter, and purpose of use. Document data input means,
Storage means for storing all application form data and all notification form data obtained by the input operation by the document data input means;
Among all the application form data and all the notification form data stored in the storage means, the same person submits to the window on the same day, and a plurality of document data having different document names as one group, A group-specific document extraction means for extracting each group;
Counting means for counting the number of groups in which the document names of all the document data match among the plurality of document data groups extracted by the group-specific document extraction means;
Title assigning means for assigning a title of a life scene based on the purpose of use to the group of document data whose count by the counting means is a specified number or more;
A system for specifying a high-frequency change life scene of an administrative institution comprising title reordering means for reordering the titles of the corresponding life scenes in the order of groups of the document data having a large count by the counting means.

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