JP6156025B2 - Change machine maintenance work support system - Google Patents

Description

  The present invention relates to a change work maintenance support system.

  Generally, a change machine applied in a store such as a supermarket is connected to a register device that is a host device. The register device sequentially registers products purchased by customers and calculates the total amount. The price of each product to be registered is, for example, read and input with a barcode attached to the product, or entered through a numeric keypad after reading a price tag attached to the product. When a key input such as a subtotal is performed at the time when registration of all commodities is completed, a deposit operation permission command for permitting deposit to the change machine is given from the register device.

  In the change machine to which the deposit operation permission command is given, the money inserted from the insertion slot is transported to the currency identification means, and after the denomination is identified by the currency identification means, the money storage provided for each denomination It is stored in. Information on money identified by the money identifying means is notified to the register device.

  After the input of all money is completed, when a key input such as total is performed from the register device, a deposit operation prohibition command is given from the register device to prohibit payment to the change machine. The conveyance of money to the money identifying means is stopped, and the total amount of money put into the change machine is fixed. Thereafter, in the register device, the total amount of money inserted is calculated based on the notified money information, and the calculation result is compared with the total amount of the product purchased by the customer. When the total amount of inserted money is large, a withdrawal instruction is given from the register device to the change machine to pay out the difference as change. In the change machine which is instructed to pay out change, a payout process for paying out the money to be changed from the corresponding money storage to the outlet is performed.

  In such a change machine, for example, when an error state such as a money jam occurs, an error code corresponding to the error state is displayed on the display unit and notified to the cashier. The cashier staff searches the manuals such as the change machine instruction manual and error release handbook for the error canceling procedure corresponding to this error code, and refers to the operating procedure described in the manual. The change machine was returned to the normal state by performing the release operation.

  However, such error canceling operation procedures are a series of procedures by a plurality of operations, and complicated processes are performed. Therefore, familiarity with the contents of manuals such as the instruction manual of the change machine and the error canceling handbook is known. It is difficult for those who are not familiar with it. In addition, every time an error condition occurs, the item corresponding to the error code is searched from the manual, and the error canceling operation described in the item is performed, so that the error canceling operation is complicated. It was.

  Therefore, in order to facilitate the error canceling operation, if an error condition occurs, an error canceling operation procedure for eliminating the error condition is provided in the display unit or change machine provided in the register device. There has been proposed a system for supporting maintenance work of a change machine by sequentially displaying on a dedicated display unit provided (see, for example, Patent Document 1).

Japanese Patent No. 5239384

However, in a system such as that proposed in Patent Document 1, an error release operation procedure is sequentially displayed on a display unit provided in a register device or a dedicated display unit provided in a change machine. For this reason, a dedicated display unit corresponding to the change machine is required, or the development of a dedicated program for displaying the error release operation procedure on the register device side is required. Alternatively, there is a possibility that costs such as development cost of a register system including a change machine and a register device may be significantly increased .

The present invention has been made in view of the above circumstances, and provides a maintenance work support system for a change machine that can facilitate an error canceling operation without causing a significant increase in cost. The purpose is to do.

In order to achieve the above object, the change support system for a change machine according to the present invention discriminates and counts the inserted money for each denomination and stores it for each denomination and is given a withdrawal command. A change machine that pays out the money according to the withdrawal instruction when it is received, an imaging means for acquiring image information of the object, and a mobile terminal device including a display means for displaying various information. , A system for supporting maintenance work of the change machine using the portable terminal device in a state in which dedicated application software is activated, wherein the change machine is in a state that requires a predetermined operation The error information indicating that an error state has occurred is displayed on its own display unit, and the mobile terminal device indicates an error release operation for releasing the error state and returning to the normal state for each procedure. The error release information is A storage unit that stores information corresponding to the information, and the error information stored in the storage unit when the error information displayed on the display unit is acquired through the imaging unit in a state where the application software is activated. Control means for sequentially displaying error release information corresponding to the display means on the display means, and the control means prompts the acquisition of the identification information of the change machine that performed the error release operation after the error release operation is completed. When the identification information of the change machine is acquired through the imaging unit after being displayed on the display unit, the acquired identification information is associated with the information regarding the date and time when the error cancellation operation was performed in the storage unit as history information. It is memorized .

  The change support system for a change machine according to the present invention discriminates and counts the inserted money for each denomination and stores it for each denomination. When a withdrawal instruction is given, the withdrawal instruction is provided. A special application software is started up, which includes a change machine that pays out money corresponding to the machine, an imaging means for acquiring image information of an object, and a display device for displaying various information. A system for supporting maintenance work of the change machine using the mobile terminal device in a state where the change is made, and the change machine has an error in its display unit when it enters a state that requires a predetermined operation. Error information indicating that a state has been reached, and the mobile terminal device displays error release information indicating error release operations for each procedure for releasing the error state and returning to the normal state. Memorize in response to And storage means for storing dictionary image information configured by extracting a characteristic part of the state of the change machine that the operator sees in each procedure of error canceling operation in association with the procedure of error canceling operation, When the error information displayed on the display unit through the imaging unit is acquired with the application software activated, the image information of the change machine continuously acquired by the imaging unit and the change machine By comparing the image information with the dictionary image information and combining the information related to the error release operation procedure associated with the dictionary image information that matches the image information of the change machine, and displaying it on the display means, And a control means for sequentially displaying the procedure of the error canceling operation according to the progress of the error canceling operation by the operator.

  According to the present invention, in the maintenance work support system for a change machine, the control means displays on the display means to prompt the acquisition of identification information of the change machine that has performed the error release operation after the error release operation is completed. Then, when the identification information of the change machine is acquired through the imaging unit, the acquired identification information is associated with information related to the date and time when the error cancellation operation is performed, and is stored in the storage unit as history information. And

  According to the present invention, in the maintenance support system for a change machine described above, the control unit performs a date and time when the most recent error cancellation operation was performed on the history information stored in the storage unit and a date and time before the previous error cancellation operation was performed. When the interval is less than a predetermined reference number of days, preventive notification is performed to display that the changer corresponding to the display means is to be maintained.

The change support system for a change machine according to the present invention discriminates and counts the inserted money for each denomination and stores it for each denomination. When a withdrawal instruction is given, the withdrawal instruction is provided. According to the machine, comprising a change machine provided with a communication unit capable of communicating with an external device, and a portable terminal device provided with a display means for displaying various information, A system that supports maintenance work of the change machine using the portable terminal device in a state in which dedicated application software is activated, and the change machine is in a state that requires a predetermined operation, Sending error information indicating an error state from the communication unit, the mobile terminal device, a communication means for communicating directly with the communication unit or indirectly through an external device, Cancel error state and normal Storage means for storing error release information corresponding to each error information indicating an error release operation for returning to the state for each procedure, and the communication means sending out from the communication section in a state where the application software is activated Control means for causing the display means to sequentially display error release information corresponding to the error information stored in the storage means when the error information obtained is acquired, and the control means performs the error release operation. After completion, the identification information of the change machine is acquired, and the obtained identification information is associated with information related to the date and time when the error cancellation operation is performed, and is stored as history information in the storage means .

  The change support system for a change machine according to the present invention discriminates and counts the inserted money for each denomination and stores it for each denomination. When a withdrawal instruction is given, the withdrawal instruction is provided. A change machine equipped with a communication unit capable of communicating with an external device, an imaging means for acquiring image information of an object, and various types of information are displayed. A portable terminal device having a display means, and supporting a change operation of the change machine using the portable terminal device in a state in which dedicated application software is activated, the change machine having a predetermined Error information indicating that an error condition has occurred is sent from the communication unit, and the mobile terminal device is directly connected to the communication unit or via an external device. To communicate indirectly The error release information for each procedure is stored in correspondence with each error information and the error release operation for canceling the error state and returning to the normal state is stored for each error information. Storage means for storing dictionary image information configured by extracting characteristic portions of the change machine state seen by a person in association with an error canceling operation procedure, and the communication means in a state where the application software is activated When the error information transmitted from the communication unit is acquired, the image information of the change machine continuously acquired by the imaging unit is compared with the image information of the change machine and the dictionary image information. By combining the information related to the error cancellation operation procedure associated with the dictionary image information that matches the image information of the change machine and displaying it on the display means, the operator can Characterized in that a control means so as to sequentially display the procedures of the error reset operation in accordance with the progress of the error reset operation that.

  In the maintenance work support system for a change machine according to the present invention, the control unit acquires the change information of the change machine after completion of the error release operation, and performs the error release operation with the acquired identification information. Information related to date and time is associated with each other and stored as history information in the storage means.

  According to the present invention, in the maintenance support system for a change machine described above, the control unit performs a date and time when the most recent error cancellation operation was performed on the history information stored in the storage unit and a date and time before the previous error cancellation operation was performed. When the interval is less than a predetermined reference number of days, preventive notification is performed to display that the changer corresponding to the display means is to be maintained.

  According to the present invention, in the maintenance work support system for a change machine, the portable terminal device is connected to a management device via a network.

  Further, the present invention provides the above change machine maintenance work support system, wherein the control means requests the error release operation instruction from the management device to receive error release operation instruction information from the management device. The error cancel operation instruction information is displayed on the display means.

In the maintenance work support system for a change machine according to the present invention, the control means sends the history information to a management device connected to the mobile terminal device via a network to transmit the history information to the management device. and wherein the to be stored as a database in the.

  According to the present invention, when the control unit of the mobile terminal device acquires error information displayed on the display unit through the imaging unit in a state where the application software is activated, the control unit corresponds to the error information stored in the storage unit. Since the error release information is sequentially displayed on the display means, the operator may follow each operation procedure of the error release information sequentially displayed on the display means without using a manual book or the like. Moreover, as long as dedicated application software is stored in the portable terminal device, it is possible to use one that is already on the market. Does not require development. Therefore, one terminal device can be applied to a plurality of change machines. Therefore, there is an effect that the error canceling operation can be facilitated without causing an increase in costs such as manufacturing cost and development cost.

  Further, according to the present invention, when the control means of the mobile terminal device acquires error information displayed on the display unit through the imaging unit in a state where the application software is activated, it is continuously acquired by the imaging unit thereafter. Error information by the operator by combining the imaged image information of the change machine and the information related to the error canceling operation procedure associated with the dictionary image information that matches the imaged image information of the change machine and displaying them on the display means. Since the procedure of the error canceling operation is sequentially displayed according to the progress of the canceling operation, the operator may follow each operation procedure of the error canceling information sequentially displayed on the display means without using a manual book or the like. Moreover, as long as dedicated application software is stored in the portable terminal device, it is possible to use one that is already on the market. Does not require development. Therefore, one terminal device can be applied to a plurality of change machines. Therefore, there is an effect that the error canceling operation can be facilitated without causing an increase in costs such as manufacturing cost and development cost.

  Further, according to the present invention, when the control means of the mobile terminal device acquires error information sent from the communication unit via the communication means in a state where the application software is activated, the error information stored in the storage means Since the error release information corresponding to is sequentially displayed on the display means, the operator may follow each operation procedure of the error release information sequentially displayed on the display means without using a manual book or the like. Moreover, as long as dedicated application software is stored in the portable terminal device, it is possible to use one that is already on the market. Does not require development. Therefore, one terminal device can be applied to a plurality of change machines. Therefore, there is an effect that the error canceling operation can be facilitated without causing an increase in costs such as manufacturing cost and development cost.

  Further, according to the present invention, when the control unit of the mobile terminal device acquires the error information sent from the communication unit via the communication unit in a state where the application software is activated, it is continuously acquired by the imaging unit. Error information by the operator by combining the imaged image information of the change machine and the information related to the error canceling operation procedure associated with the dictionary image information that matches the imaged image information of the change machine and displaying them on the display means. Since the procedure of the error canceling operation is sequentially displayed according to the progress of the canceling operation, the operator may follow each operation procedure of the error canceling information sequentially displayed on the display means without using a manual book or the like. Moreover, as long as dedicated application software is stored in the portable terminal device, it is possible to use one that is already on the market. Does not require development. Therefore, one terminal device can be applied to a plurality of change machines. Therefore, there is an effect that the error canceling operation can be facilitated without causing an increase in costs such as manufacturing cost and development cost.

1 is a block diagram schematically showing a control system of a maintenance work support system for a change machine according to a first embodiment of the present invention. FIG. 2 is a perspective view showing the change machine constituting the change machine maintenance work support system as viewed from the front. FIG. 3A is a front view of a portable terminal device that constitutes a maintenance work support system for a change machine. FIG. 3-2 is a rear view of the mobile terminal device constituting the maintenance work support system for the change machine. FIG. 4 is a flowchart showing the processing contents of the error cancellation processing performed by the terminal control unit of the mobile terminal device. FIG. 5 is a flowchart showing the contents of the error release operation display process shown in FIG. FIG. 6 is a flowchart showing the processing contents of the history information creation processing shown in FIG. FIG. 7 is a flowchart showing the processing content of the preventive notification processing performed by the terminal control unit. FIG. 8 is a block diagram schematically showing a control system of the change work maintenance support system according to the second embodiment of the present invention. FIG. 9 is a flowchart showing the processing contents of the error cancellation processing performed by the terminal control unit of the mobile terminal device. FIG. 10 is a flowchart showing the processing contents of the error cancellation operation display processing shown in FIG. FIG. 11A is an explanatory diagram of a display example of the terminal display unit in the error release operation display process illustrated in FIG. 10. FIG. 11B is an explanatory diagram of a display example of the terminal display unit in the error release operation display process illustrated in FIG. 10. FIG. 11C is an explanatory diagram of a display example of the terminal display unit in the error release operation display process illustrated in FIG. 10. FIG. 12 is a flowchart showing the processing contents of the history information creation processing shown in FIG. FIG. 13 is a flowchart showing the processing contents of the preventive notification processing performed by the terminal control unit. FIG. 14 is a block diagram schematically showing a control system of the change work maintenance support system according to the third embodiment of the present invention. FIG. 15 is a flowchart showing the processing contents of the error cancellation processing performed by the terminal control unit of the mobile terminal device. FIG. 16 is a flowchart showing the processing contents of the error cancellation operation display processing shown in FIG. FIG. 17 is a flowchart showing the processing contents of the history information creation processing shown in FIG. FIG. 18 is a flowchart showing the processing content of the preventive notification processing performed by the terminal control unit. FIG. 19 is a block diagram schematically showing a control system of a change work maintenance support system according to Embodiment 4 of the present invention. FIG. 20 is a flowchart showing the processing contents of the error cancellation processing performed by the terminal control unit of the mobile terminal device. FIG. 21 is a flowchart showing the processing contents of the error release operation display processing shown in FIG. FIG. 22 is a flowchart showing the processing contents of the history information creation processing shown in FIG. FIG. 23 is a flowchart showing the processing content of the preventive notification processing performed by the terminal control unit. FIG. 24 is a block diagram schematically showing a main part of a change work maintenance support system according to Embodiment 5 of the present invention. FIG. 25 is a flowchart showing the processing contents of the error cancellation operation instruction display processing executed by the terminal control unit.

  Exemplary embodiments of a maintenance support system for a change machine according to the present invention will be described below in detail with reference to the accompanying drawings.

<Embodiment 1>
1 is a block diagram schematically showing a control system of a maintenance work support system for a change machine according to a first embodiment of the present invention. The change machine maintenance work support system illustrated here includes a change machine 10 and a portable terminal device 20.

  The change machine 10 is connected to the register device 1 which is a host device, and is used to deposit and withdraw money. As shown in FIG. 2, the change machine 10 includes a coin insertion slot 12, a coin withdrawal slot 13, a coin return slot 14, a banknote insertion slot 15, and a banknote withdrawal slot at a front end portion of a device housing 11 having a rectangular parallelepiped shape. 16 is provided and includes withdrawal detection sensors 12b and 15b. Since the register device 1 is a well-known device, a description of its specific configuration is omitted.

  The coin insertion slot 12 is an opening for receiving the inserted coin into the apparatus casing 11, and is formed on the upper surface of the apparatus casing 11. The coins inserted into the coin insertion slot 12 are detected by the insertion detection sensor 12 a and then taken into the apparatus housing 11 by the coin transport mechanism 121 of the coin storage unit 120. After the coins taken into the apparatus housing 11 are identified by the coin identification sensor 122, the denomination set to be stored in advance is temporarily stored in a temporary storage (not shown) by driving the coin transport mechanism 121, Thereafter, the coin transport mechanism 121 is driven to be stored in a coin storage (not shown) corresponding to the denomination.

  The coin dispensing port 13 is an opening for paying out the coins carried out from the respective coin storages to the outside of the device housing 11, and is formed on the front surface of the device housing 11. Reject coins that are determined not to be regular coins by the coin identification sensor 122, and even coins of denominations that have previously been set to be unacceptable will be paid out via the coin dispensing slot 13.

  The coin return port 14 is for paying out coins when a return command is given in a state where the coins are held in the temporary storage.

  The bill insertion slot 15 is an opening for receiving the inserted bill into the inside of the device housing 11, and is provided at the upper front of the device housing 11. The bill inserted into the bill insertion slot 15 is detected by the insertion detection sensor 15a, and then conveyed by the bill conveyance mechanism 131 of the bill storage unit 130. After the conveyed banknote is identified by the banknote identification sensor 132, a banknote storage (not shown) corresponding to the denomination via a banknote storage (not shown) for a denomination set to be stored in advance. Will be stored. Even when the bill before being transported by the bill transport mechanism 131 is inserted into the bill insertion slot 15, a part of the bill is exposed to the outside.

  The banknote dispensing port 16 is an opening for paying out banknotes carried out from the banknote storage to the outside of the apparatus housing 11, and is provided at the lower front portion of the apparatus housing 11. Rejected banknotes that are determined not to be legitimate banknotes by the banknote identification sensor 132, and even banknotes of denominations that have been previously set to be unacceptable, are paid out to the banknote dispensing slot 16. A part of the banknote dispensed to the banknote dispensing slot 16 is exposed to the outside, and can be pulled out of the apparatus housing 11 by gripping the exposed part.

  The withdrawal detection sensor 12b detects the presence / absence of coins at the coin withdrawal port 13, and constitutes a withdrawal detection means for detecting the amount of money paid out from the coin storage.

  The withdrawal detection sensor 15b detects the presence / absence of a banknote at the banknote dispensing outlet 16, and constitutes a withdrawal detection means for detecting the amount of money paid out from the banknote storage.

  In addition, a display unit 17 and an input unit 18 are provided in the front part of the apparatus housing 11. The display unit 17 is for performing various displays for the operator. The display unit 17 includes an LED display 17a and an LCD display 17b. The LED display 17a is capable of displaying 9-digit alphanumeric characters, and displays error information (error code) and the like when an error state requiring a predetermined operation is entered. The LCD display 17b is for displaying log information, which is a collection of history information regarding deposits and withdrawals, and other necessary information. The input means 18 is for an operator to input various commands, and is configured by, for example, a plurality of push button switches.

  When the change control unit 100 of the change machine 10 is given a command through the input means 18 or when a detection signal is given from the insertion detection sensors 12a and 15a, the coin identification sensor 122, and the banknote identification sensor 132, the change control unit 100 further When various commands are given from the register control unit 2 of the register device 1 which is a device through the communication interface 101, display control of the display unit 17 and coin transportation based on a program and initial data stored in a memory (not shown) The drive control of the mechanism 121 and the drive control of the banknote transport mechanism 131 are performed.

  The mobile terminal device 20 is, for example, a smartphone (multifunctional mobile phone) or a tablet terminal, and as shown in FIGS. 3A and 3B, an imaging unit (imaging unit) 21, a terminal display unit (Display means) 22 and communication means 25 are provided. The imaging unit 21 includes a lens 21a and an imaging sensor 21b. The lens 21 a is provided on the back surface of the terminal device body 20 a of the mobile terminal device 20. The imaging sensor 21b is for converting the image light of the subject obtained through the lens 21a into an electric signal. As described above, the imaging unit 21 acquires image information of an object.

  The terminal display unit 22 is provided on the surface of the terminal device main body 20a and is for displaying various information. The terminal display unit 22 has not only a display function but also a function as an operation input unit as a touch panel screen. In addition, the code | symbol 23 in FIGS. 3-1 is a button which incorporates a power switch etc. FIG. The communication means 25 is for performing wireless communication with an external device in accordance with a predetermined standard.

  The terminal control unit (control unit) 200 of the portable terminal device 20 performs various controls based on programs and data stored in the terminal memory (storage unit) 24, and includes an input control unit 210, an output control unit 211, An error information determination unit 212, a release operation calculation unit 213, a history information creation unit 214, an interval calculation unit 215, and a preventive notification determination unit 216 are included.

  Here, various information is stored in advance as the terminal memory 24. In the first embodiment, error release information, reference day information, and the like are stored. A plurality of error release information is stored corresponding to the error information. Each error release information is constituted by image information and wording information such as a drawing showing an error release operation for releasing the error state and returning to the normal state for each procedure. The reference days information includes reference days used when performing a preventive notification process described later. This reference number of days is a threshold for determining whether to perform preventive notification. The terminal memory 24 stores dedicated application software for supporting maintenance work.

  When the terminal display unit 22 is operated, or when any command is given from an external device, the input control unit 210 gives commands corresponding to these to each unit.

  The output control unit 211 performs display control on the terminal display unit 22 such as performing a desired display on the terminal display unit 22 by giving a display command.

  The error information determination unit 212 determines the type of error information acquired through the imaging unit 21 and input through the input control unit 210 in an error release process described later.

  The release operation calculation unit 213 calculates corresponding error release information from the type of error information determined through the error information determination unit 212 and the error release information stored in the terminal memory 24.

  The history information creation unit 214 creates history information and stores it in the terminal memory 24 in history information creation processing described later. The interval calculation unit 215 is for calculating the interval between the date and time when the most recent error canceling operation was performed in the history information and the date and time when the previous error canceling operation was performed in the preventive notification processing described later. The preventive notification determination unit 216 compares the interval calculated by the interval calculation unit 215 with the reference number of days stored in the terminal memory 24 to determine whether to perform preventive notification of the corresponding maintenance work. is there.

  In the change machine maintenance work support system according to the first embodiment of the present invention having the above-described configuration, when the change machine 10 enters an error state that requires a predetermined operation, the change control of the change machine 10 is performed. The unit 100 displays the error information on the display unit 17 (LED display 17a).

  Thus, by displaying the error information on the display unit 17, the operator who has visually recognized the error information can recognize that some trouble has occurred. When such an operator activates the dedicated application software of the mobile terminal device 20, the terminal control unit 200 displays that the error information is imaged on the terminal display unit 22 through the output control unit 211, and an error release described later. Process.

  FIG. 4 is a flowchart showing the processing contents of the error cancellation processing performed by the terminal control unit described above.

  In this error canceling process, the terminal control unit 200 waits for error information acquisition (step S110). When the error information acquired by the error information captured through the imaging unit 21 is input through the input control unit 210 (step S110: Yes), the terminal control unit 200 is acquired through the error information determination unit 212. The type of error information determined is determined (step S120).

  When the determination of the type of error information is performed in this way, the terminal control unit 200 reads the error release information stored in the terminal memory 24, and through the release operation calculation unit 213, the error release information and the error information determination unit. Corresponding error release information is calculated from the type of error information determined through 212 (step S130). The terminal control unit 200 that has calculated the error release information performs an error release operation display process (step S140).

  FIG. 5 is a flowchart showing the contents of the error release operation display process shown in FIG.

  In this error release operation display process, the terminal control unit 200 transmits information (image information and wording information) of the first procedure of the error release operation in the error release information to the terminal display unit 22 through the output control unit 211 until a predetermined time elapses. It is displayed (step S141, step S142: No).

  Next, the terminal control unit 200 causes the terminal display unit 22 to display information on the next procedure of the error cancellation operation in the error cancellation information (image information and wording information) through the output control unit 211 until a predetermined time elapses (step) S142: Yes, Step S143, Step S144: No).

  In this way, the terminal control unit 200 repeats the processing of step S143 and step S144 until information (image information and wording information) of the last procedure of the error cancellation operation is displayed (step S145: No).

  When the information of the last procedure is displayed (step S145: Yes), the terminal display unit 22 is displayed through the output control unit 211 that the error canceling operation has been completed (step S146).

  Then, the terminal control unit 200 calculates the date and time when the error cancellation operation was performed using a built-in clock function, and stores this in the terminal memory 24 (step S147), thereby returning the procedure to the current error. The release operation display process is terminated.

  After performing the error release operation display process in this way, the terminal control unit 200 performs a history information creation process (step S150).

  FIG. 6 is a flowchart showing the processing contents of the history information creation processing shown in FIG. In the history information creation process, the terminal control unit 200 displays the terminal display unit 22 through the output control unit 211 to prompt the acquisition of the identification information of the change machine 10 and waits for the identification information acquisition (step S151, step S152). ). Here, the identification information is unique information for identifying the change machine 10, and corresponds to a character string, a barcode, or the like of a machine number Meihan.

  When the identification information captured through the imaging unit 21 is input through the input control unit 210 and the identification information is acquired (step S152: Yes), the terminal control unit 200 acquires through the history information creation unit 214. The history information is created by associating the identified information with the information related to the date and time of the error cancellation operation stored in step S147 (step S153), and the history information is stored in the terminal memory 24 (step S154). The procedure is returned to finish the current history information creation process.

  After the history information creation process is performed in this way, the terminal control unit 200 returns the procedure and ends the current error release process.

  In addition to the error cancellation process, the terminal control unit 200 performs the preventive notification process with a predetermined time schedule.

  FIG. 7 is a flowchart showing the processing content of the preventive notification processing performed by the terminal control unit. In this preventive notification process, the terminal control unit 200 reads the history information of the corresponding change machine 10 from the terminal memory 24 (step S161), and the date and time when the most recent error cancellation operation was performed on the history information through the interval calculation unit 215. An interval from the date and time when the previous error canceling operation was performed is calculated (step S162).

  In this way, the terminal control unit 200 that calculates the interval of the date and time when the error change operation of the predetermined change machine 10 is performed reads the reference days from the terminal memory 24 through the preventive notification determination unit 216, and the calculated interval is the reference number of days. It is determined whether or not below (step S163).

  When it is determined that the calculated interval is less than the reference number of days (step S163: Yes), the terminal control unit 200 displays a terminal display that prompts the relevant change machine 10 to perform the corresponding maintenance work through the output control unit 211. The preventive notification is performed by displaying on the unit 22 (step S164), and then the procedure is returned to end the current preventive notification process.

  On the other hand, when it is determined that the calculated interval is equal to or greater than the reference number of days (step S163: No), the terminal control unit 200 returns the procedure and performs the current preventive notification process without performing the process of step S164 described above. finish.

  As described above, according to the change machine maintenance work support system according to the first embodiment of the present invention, the terminal control unit 200 of the mobile terminal device 20 displays through the imaging unit 21 in a state where the application software is activated. When the error information displayed on the unit 17 is acquired, error release information corresponding to the error information stored in the terminal memory 24 is sequentially displayed on the terminal display unit 22, so that the operator does not use a manual book or the like. Each operation procedure of the error cancellation information sequentially displayed on the terminal display unit 22 may be followed. In addition, as long as dedicated application software is stored in the portable terminal device 20, it is possible to use what is already on the market, and a dedicated display unit or dedicated program for one change machine as in the past. Does not require development. Therefore, one mobile terminal device 20 can be applied to a plurality of change machines 10. Therefore, according to the change machine maintenance work support system, it is possible to facilitate the error canceling operation without causing an increase in manufacturing cost, development cost, or the like.

  According to the above change machine maintenance work support system, since it can be realized by storing dedicated application software in the mobile terminal device 20 as described above, it can also be applied to the change machine 10 already on the market. And can have sufficiently high versatility.

  In addition, according to the change machine maintenance work support system, one portable terminal device 20 can be applied to a plurality of change machines 10 as described above, so that one dedicated change machine can be used. The amount of power consumption can be reduced as compared with the case where the display portion is required.

  Furthermore, according to the change support system for a change machine, the interval between the date and time of the most recent error canceling operation and the date and time of the previous error canceling operation in the history information stored in the terminal memory 24 is the reference number of days. If the value is less than, the preventive notification is displayed to indicate that maintenance work for the corresponding change machine 10 is performed on the terminal display unit 22, so that error information is displayed for the change machine 10 that frequently displays error information. Maintenance work can be performed before the occurrence of a malfunction, and the occurrence of defects can be prevented.

<Embodiment 2>
FIG. 8 is a block diagram schematically showing a control system of the change work maintenance support system according to the second embodiment of the present invention. In addition, the same code | symbol is attached | subjected to what has the structure similar to the maintenance operation | work assistance system of the change machine of Embodiment 1 mentioned above, and the description is abbreviate | omitted suitably.

  The change machine maintenance work support system illustrated here includes a change machine 10 and a portable terminal device 20 ′.

  The mobile terminal device 20 ′ is, for example, a smartphone (multifunctional mobile phone) or a tablet terminal, and includes an imaging unit (imaging unit) 21, a terminal display unit (display unit) 22, a communication unit 25, a terminal control unit ( Control means) 201.

  The terminal control unit 201 performs various controls based on programs and data stored in the terminal memory (storage unit) 24, and includes an input control unit 210, an output control unit 211, an error information determination unit 212, and a release operation calculation. Unit 213, image determination unit 217, history information creation unit 214, interval calculation unit 215, and prevention notification determination unit 216.

  Here, various information is stored in advance as the terminal memory 24. In the second embodiment, error cancellation information, dictionary image information, reference day information, and the like are stored. A plurality of error release information is stored corresponding to the error information. Each error release information is composed of wording information indicating an error release operation for each procedure for releasing the error state and returning to the normal state. The dictionary image information relates to a dictionary image that is configured by extracting a characteristic portion of the state of the change machine 10 that the operator sees in each procedure of error canceling operation, and each dictionary image is used in the procedure of error canceling operation. Associated. The reference days information includes reference days used when performing a preventive notification process described later. This reference number of days is a threshold for determining whether to perform preventive notification. The terminal memory 24 stores dedicated application software for supporting maintenance work.

  When the terminal display unit 22 is operated, or when any command is given from an external device, the input control unit 210 gives commands corresponding to these to each unit.

  The output control unit 211 performs display control on the terminal display unit 22 such as performing a desired display on the terminal display unit 22 by giving a display command.

  The error information determination unit 212 determines the type of error information acquired through the imaging unit 21 and input through the input control unit 210 in an error release process described later.

  The release operation calculation unit 213 calculates the corresponding error release information from the type of error information determined through the error information determination unit 212 and the error release information stored in the terminal memory 24.

  The image determination unit 217 determines whether the dictionary image information read from the terminal memory 24 matches the image of the change machine 10 acquired through the imaging unit 21.

  The history information creation unit 214 creates history information and stores it in the terminal memory 24 in history information creation processing described later. The interval calculation unit 215 is for calculating the interval between the date and time when the most recent error canceling operation was performed in the history information and the date and time when the previous error canceling operation was performed in the preventive notification processing described later. The preventive notification determination unit 216 compares the interval calculated by the interval calculation unit 215 with the reference number of days stored in the terminal memory 24 to determine whether to perform preventive notification of the corresponding maintenance work. is there.

  In the change machine maintenance work support system according to the second embodiment of the present invention having the above-described configuration, when the change machine 10 enters an error state that requires a predetermined operation, the change control of the change machine 10 is performed. The unit 100 displays the error information on the display unit 17 (LED display 17a).

  Thus, by displaying the error information on the display unit 17, the operator who has visually recognized the error information can recognize that some trouble has occurred. When such an operator activates the dedicated application software of the portable terminal device 20 ′, the terminal control unit 201 displays an indication that the error information is captured on the terminal display unit 22 through the output control unit 211, and an error described later. Perform release processing.

  FIG. 9 is a flowchart showing the processing contents of the error cancellation processing performed by the terminal control unit described above.

  In this error canceling process, the terminal control unit 201 waits for error information acquisition (step S210). If the error information is acquired by inputting the error information captured through the imaging unit 21 through the input control unit 210 (step S210: Yes), the terminal control unit 201 is acquired through the error information determination unit 212. The type of error information determined is determined (step S220).

  When the determination of the type of error information is performed in this way, the terminal control unit 201 reads the error release information stored in the terminal memory 24, and through the release operation calculation unit 213, the error release information and the error information determination unit. Corresponding error cancellation information is calculated from the type of error information determined through 212 (step S230). The terminal control unit 201 that has calculated the error release information performs an error release operation display process (step S240).

  FIG. 10 is a flowchart showing the processing contents of the error cancellation operation display processing shown in FIG.

  In this error release operation display process, the terminal control unit 201 displays on the terminal display unit 22 through the output control unit 211 that the change machine 10 is imaged from the front (step S241), and waits for acquisition of the captured image of the change machine 10. (Step S242).

  When the captured image information is acquired by inputting the captured image of the change machine 10 captured through the imaging unit 21 through the input control unit 210 (step S242: Yes), the terminal control unit 201 outputs the output control unit. The captured image is displayed as a so-called live view on the terminal display unit 22 through 211 (step S243).

  The terminal control unit 201 that displays the captured image in this way reads out dictionary image information associated with the first procedure of the error cancellation operation through the image determination unit 217 from the terminal memory 24 and acquires the captured image acquired through the imaging unit 21. And whether the dictionary image information matches (step S244, step S245).

  When the captured image and the dictionary image information match (step S245: Yes), the terminal control unit 201, as shown in FIG. 11-1, information on the first procedure of the error cancellation operation associated with the dictionary image information. (Word information) is displayed on the terminal display unit 22 through the output control unit 211 (step S246). Thus, when combining and displaying the procedure information in the error canceling operation on the terminal display unit 22, the terminal control unit 201 calculates the scale ratio of the captured image with respect to the dictionary image information, and the corresponding part of the dictionary image information (here In this case, the part of the captured image corresponding to the coordinates of the key 40 is surrounded by a broken-line circle.

  If the captured image and the dictionary image information do not match in step S245 (step S245: No), the terminal control unit 201 displays on the terminal display that the change machine 10 is captured again from the front through the output control unit 211. The information is displayed on the unit 22 and the process of step S245 is repeated.

  When the operator performs an error canceling operation procedure in accordance with the display in step S246, the captured image and the dictionary image information that matched in the process in step S245 become mismatched. Therefore, the terminal control unit 201 determines whether the captured image and the dictionary image information do not match through the image determination unit 217 (step S247).

  When the captured image and the dictionary image information do not match (step S247: Yes), the terminal control unit 201 reads from the terminal memory 24 dictionary image information associated with the next procedure of the error cancellation operation through the image determination unit 217. Then, it is determined whether the captured image continuously acquired through the imaging unit 21 matches the dictionary image information (step S248, step S249).

  If the captured image and the dictionary image information match (step S249: Yes), the terminal control unit 201, as shown in FIG. 11-2, information on the next procedure of the error cancellation operation associated with the dictionary image information. (Word information) is synthesized and displayed on the terminal display unit 22 through the output control unit 211 (step S250). Thus, when combining and displaying the procedure information in the error canceling operation on the terminal display unit 22, the terminal control unit 201 calculates the scale ratio of the captured image with respect to the dictionary image information, and the corresponding part of the dictionary image information (here In this case, the portion of the captured image corresponding to the coordinates of the handle 41 is surrounded by a broken-line circle.

  In this way, the terminal control unit 201 repeats the processing from step S247 to step S250 until information (word information) of the last procedure of the error cancellation operation is displayed (step S251: No).

  That is, as shown in FIG. 11B, when the captured image and the dictionary image information do not match after being combined and displayed on the terminal display unit 22, the terminal control unit 201 performs the next error cancellation operation through the image determination unit 217. The dictionary image information associated with the procedure is read from the terminal memory 24, and it is determined whether the captured image continuously acquired through the imaging unit 21 matches the dictionary image information.

  When the captured image and the dictionary image information match, as shown in FIG. 11C, the terminal control unit 201 sets the information (word information) of the next procedure of the error cancellation operation associated with the dictionary image information. The output control unit 211 displays the combined display on the terminal display unit 22 and repeats this until the last procedure information is displayed, thereby sequentially displaying the error canceling operation procedure according to the progress of the error canceling operation by the operator. be able to.

  When the information on the last procedure is displayed (step S251: Yes), the terminal display unit 22 is displayed through the output control unit 211 to the effect that the error canceling operation has been completed (step S252).

  Then, the terminal control unit 201 calculates the date and time when the error cancellation operation was performed using a built-in clock function and stores it in the terminal memory 24 (step S253), thereby returning the procedure to the current error. The release operation display process is terminated.

  After performing the error release operation display process in this way, the terminal control unit 201 performs a history information creation process (step S260).

  FIG. 12 is a flowchart showing the processing contents of the history information creation processing shown in FIG. In this history information creation process, the terminal control unit 201 performs a display prompting the terminal display unit 22 to acquire the identification information of the change machine 10 through the output control unit 211, and waits for identification information acquisition (step S261, step S262). ). Here, the identification information is unique information for identifying the change machine 10, and corresponds to a character string, a barcode, or the like of a machine number Meihan.

  When the identification information captured through the imaging unit 21 is input through the input control unit 210 and the identification information is acquired (step S262: Yes), the terminal control unit 201 acquires through the history information creation unit 214. The history information is created by associating the identified information with the information related to the date and time of the error canceling operation stored in step S253 (step S263), and the history information is stored in the terminal memory 24 (step S264). The procedure is returned to finish the current history information creation process.

  After the history information creation process is performed in this way, the terminal control unit 201 returns the procedure and ends the current error cancellation process.

  Further, the terminal control unit 201 performs the preventive notification process on a predetermined time schedule separately from the error cancellation process.

  FIG. 13 is a flowchart showing the processing contents of the preventive notification processing performed by the terminal control unit. In this preventive notification process, the terminal control unit 201 reads the history information of the corresponding change machine 10 from the terminal memory 24 (step S271), and the date and time when the most recent error cancellation operation was performed on the history information through the interval calculation unit 215. The interval from the date and time when the previous error canceling operation was performed is calculated (step S272).

  When it is determined that the calculated interval is less than the reference number of days (step S273: Yes), the terminal control unit 201 displays a terminal display that prompts the relevant change machine 10 to perform the corresponding maintenance work through the output control unit 211. The preventive notification is displayed on the unit 22 (step S274), and then the procedure is returned to finish the current preventive notification process.

  On the other hand, when it is determined that the calculated interval is equal to or greater than the reference number of days (step S273: No), the terminal control unit 201 returns the procedure without performing the process of step S274 described above, and performs the current preventive notification process. finish.

  As described above, according to the change machine maintenance work support system according to the second embodiment of the present invention, the terminal control unit 201 of the mobile terminal device 20 ′ passes through the imaging unit 21 with the application software activated. When the error information displayed on the display unit 17 is acquired, the captured image information of the change machine 10 continuously acquired by the imaging unit 21 and the dictionary image information that matches the captured image information of the change machine 10 are obtained. By combining the information related to the error canceling operation procedure and displaying it on the terminal display unit 22, the error canceling operation procedure is sequentially displayed according to the progress of the error canceling operation by the operator. May be performed in accordance with each operation procedure of error release information sequentially displayed on the terminal display unit 22 without using a manual book or the like. In addition, as long as dedicated application software is stored in the portable terminal device 20 ', it is possible to use the one already on the market. Does not require program development. Therefore, one mobile terminal device 20 ′ can be applied to a plurality of change machines 10. Therefore, according to the change machine maintenance work support system, it is possible to facilitate the error canceling operation without causing an increase in manufacturing cost, development cost, or the like.

  According to the above change machine maintenance work support system, since it can be realized by storing the dedicated application software in the mobile terminal device 20 'as described above, it is also applied to the change machine 10 already on the market. And can have sufficiently high versatility.

  In addition, according to the above change machine maintenance work support system, one portable terminal device 20 ′ can be applied to a plurality of change machines 10 as described above. The amount of power consumption can be reduced compared to the case where a dedicated display portion is required.

  Furthermore, according to the change support system for a change machine, the interval between the date and time of the most recent error canceling operation and the date and time of the previous error canceling operation in the history information stored in the terminal memory 24 is the reference number of days. If the value is less than, the preventive notification is displayed to indicate that maintenance work for the corresponding change machine 10 is performed on the terminal display unit 22, so that error information is displayed for the change machine 10 that frequently displays error information. Maintenance work can be performed before the occurrence of a malfunction, and the occurrence of defects can be prevented.

<Embodiment 3>
FIG. 14 is a block diagram schematically showing a control system of the change work maintenance support system according to the third embodiment of the present invention. In addition, the same code | symbol is attached | subjected to what has the structure similar to the maintenance operation | work assistance system of the change machine of Embodiment 1 mentioned above, and the description is abbreviate | omitted suitably.

  The change machine maintenance work support system illustrated here includes a change machine 10 ′ and a portable terminal device 20.

  The change machine 10 ′ is connected to the register device 1, which is a host device, and is used to deposit and withdraw money. This change machine 10 'differs from the change machine 10 according to the first embodiment described above in that it includes a communication unit 19, and the other components are the same. The communication unit 19 is for performing wireless communication with an external device according to a predetermined standard.

  In the change machine maintenance work support system according to the third embodiment of the present invention having the above-described configuration, when the change machine 10 'enters an error state that requires a predetermined operation, the change machine 10' The change control unit 100 displays error information on the display unit 17 (LED display 17a) and sends the error information through the communication unit 19.

  Thus, by displaying the error information on the display unit 17, the operator who has visually recognized the error information can recognize that some trouble has occurred. When such an operator activates the dedicated application software of the mobile terminal device 20, the communication means 25 performs mutual authentication with the communication unit 19 and becomes communicable with each other, and the terminal control unit 200 performs error cancellation processing described later. Do.

  FIG. 15 is a flowchart showing the processing contents of the error cancellation processing performed by the terminal control unit described above.

  In this error canceling process, the terminal control unit 200 waits for error information acquisition (step S310). When the error information is acquired by the error information sent from the communication unit 19 being input through the input control unit 210 via the communication unit 25 (step S310: Yes), the terminal control unit 200 displays the error information. The type of error information acquired through the determination unit 212 is determined (step S320).

  When the determination of the type of error information is performed in this way, the terminal control unit 200 reads the error release information stored in the terminal memory 24, and through the release operation calculation unit 213, the error release information and the error information determination unit. Corresponding error cancellation information is calculated from the type of error information determined through 212 (step S330). The terminal control unit 200 that has calculated the error release information performs an error release operation display process (step S340).

  FIG. 16 is a flowchart showing the processing contents of the error cancellation operation display processing shown in FIG.

  In this error release operation display process, the terminal control unit 200 transmits information (image information and wording information) of the first procedure of the error release operation in the error release information to the terminal display unit 22 through the output control unit 211 until a predetermined time elapses. It is displayed (step S341, step S342: No).

  Next, the terminal control unit 200 causes the terminal display unit 22 to display information on the next procedure of the error cancellation operation in the error cancellation information (image information and wording information) through the output control unit 211 until a predetermined time elapses (step) S342: Yes, Step S343, Step S344: No).

  In this way, the terminal control unit 200 repeats the processing of step S343 and step S344 until information (image information and wording information) of the last procedure of the error cancellation operation is displayed (step S345: No).

  Then, when the information of the last procedure is displayed (step S345: Yes), the terminal display unit 22 is displayed through the output control unit 211 that the error canceling operation has been completed (step S346).

  Then, the terminal control unit 200 calculates the date and time when the error cancellation operation was performed using a built-in clock function, and stores this in the terminal memory 24 (step S347), thereby returning the procedure to the current error. The release operation display process is terminated.

  After performing the error release operation display process in this way, the terminal control unit 200 performs a history information creation process (step S350).

  FIG. 17 is a flowchart showing the processing contents of the history information creation processing shown in FIG. In this history information creation process, the terminal control unit 200 enters a state where the communication unit 25 performs mutual authentication with the communication unit 19 and can communicate with each other, and waits for acquisition of identification information (step S351). Here, the identification information is unique information for identifying the change machine 10 ', and corresponds to a character string of a machine number Meihan, a barcode, or the like.

  When the identification information received through the communication unit 25 is input through the input control unit 210 and the identification information is acquired (step S351: Yes), the terminal control unit 200 acquires the information through the history information creation unit 214. The history information is created by associating the identification information with the information related to the date and time when the error cancellation operation was performed stored in step S347 (step S352), and the history information is stored in the terminal memory 24 (step S353). To end the current history information creation process.

  After the history information creation process is performed in this way, the terminal control unit 200 returns the procedure and ends the current error release process.

  In addition to the error cancellation process, the terminal control unit 200 performs the preventive notification process with a predetermined time schedule.

  FIG. 18 is a flowchart showing the processing content of the preventive notification processing performed by the terminal control unit. In this preventive notification process, the terminal control unit 200 reads the history information of the corresponding change machine 10 ′ from the terminal memory 24 (step S 361), and the date and time when the most recent error cancellation operation is performed on the history information through the interval calculation unit 215. An interval from the date and time when the previous error canceling operation was performed is calculated (step S362).

  The terminal control unit 200 that has calculated the interval of the date and time when the error canceling operation of the predetermined change machine 10 ′ is performed in this way reads the reference number of days from the terminal memory 24 through the preventive notification determination unit 216, and the calculated interval is the reference It is determined whether the number of days is below (step S363).

  If it is determined that the calculated interval is less than the reference number of days (step S363: Yes), the terminal control unit 200 prompts the terminal 10 to urge the relevant change machine 10 ′ to perform the corresponding maintenance work through the output control unit 211. The preventive notification is displayed on the display unit 22 (step S364), and then the procedure is returned to end the current preventive notification process.

  On the other hand, when it is determined that the calculated interval is equal to or greater than the reference number of days (step S363: No), the terminal control unit 200 returns the procedure and performs the current preventive notification process without performing the process of step S364 described above. finish.

  As described above, according to the change machine maintenance work support system according to the third embodiment of the present invention, the terminal control unit 200 of the mobile terminal device 20 is connected via the communication unit 25 in a state where the application software is activated. When the error information transmitted from the communication unit 19 is acquired, the error release information corresponding to the error information stored in the terminal memory 24 is sequentially displayed on the terminal display unit 22, so that the operator uses a manual book or the like. Instead, each operation procedure of the error cancellation information sequentially displayed on the terminal display unit 22 may be followed. In addition, as long as dedicated application software is stored in the portable terminal device 20, it is possible to use what is already on the market, and a dedicated display unit or dedicated program for one change machine as in the past. Does not require development. Therefore, one mobile terminal device 20 can be applied to a plurality of change machines 10 '. Therefore, according to the change machine maintenance work support system, it is possible to facilitate the error canceling operation without causing an increase in manufacturing cost, development cost, or the like.

  The above change machine maintenance work support system can be realized by storing dedicated application software in the mobile terminal device 20 as described above, and is therefore applicable to change machines 10 'already on the market. And can have sufficiently high versatility.

  In addition, according to the above change machine maintenance work support system, one portable terminal device 20 can be applied to a plurality of change machines 10 'as described above. The amount of power consumption can be reduced compared to the case where a dedicated display portion is required.

  Furthermore, according to the change support system for a change machine, the interval between the date and time of the most recent error canceling operation and the date and time of the previous error canceling operation in the history information stored in the terminal memory 24 is the reference number of days. If it is less than the error information, since the preventive notification for displaying the maintenance work of the change machine 10 'corresponding to the terminal display unit 22 is performed, the error information is displayed for the change machine 10' on which error information is frequently displayed. Maintenance work can be performed before being displayed, and occurrence of problems can be prevented.

<Embodiment 4>
FIG. 19 is a block diagram schematically showing a control system of a change work maintenance support system according to Embodiment 4 of the present invention. In addition, the same code | symbol is attached | subjected to what has the structure similar to the maintenance work assistance system of the change machine of Embodiment 1-3 mentioned above, and the description is abbreviate | omitted suitably.

  The change machine maintenance work support system illustrated here includes a change machine 10 'and a portable terminal device 20'.

  In such a change machine maintenance work support system, the change control unit 100 of the change machine 10 'displays error information on the display unit 17 (LED display) when an error state requiring a predetermined operation occurs in the change machine 10'. 17a) and the error information is transmitted through the communication unit 19.

  Thus, by displaying the error information on the display unit 17, the operator who has visually recognized the error information can recognize that some trouble has occurred. When such an operator activates the dedicated application software of the portable terminal device 20 ', the communication means 25 performs mutual authentication with the communication unit 19 and is able to communicate with each other, and the terminal control unit 201 performs error cancellation processing described later. I do.

  FIG. 20 is a flowchart showing the processing contents of the error cancellation processing performed by the terminal control unit described above.

  In this error canceling process, the terminal control unit 201 waits for error information acquisition (step S410). When the error information is acquired by the error information sent from the communication unit 19 being input through the input control unit 210 via the communication unit 25 (step S410: Yes), the terminal control unit 201 receives the error information. The type of error information acquired through the determination unit 212 is determined (step S420).

  When the determination of the type of error information is performed in this way, the terminal control unit 201 reads the error release information stored in the terminal memory 24, and through the release operation calculation unit 213, the error release information and the error information determination unit. Corresponding error cancellation information is calculated from the type of error information determined through 212 (step S430). The terminal control unit 201 that has calculated the error release information performs an error release operation display process (step S440).

  FIG. 21 is a flowchart showing the processing contents of the error release operation display processing shown in FIG.

  In this error release operation display process, the terminal control unit 201 displays on the terminal display unit 22 through the output control unit 211 that the change machine 10 ′ is imaged from the front (step S 441), and acquires a captured image of the change machine 10 ′. The process waits (step S442).

  When the captured image information is acquired by inputting the captured image of the change machine 10 ′ captured through the imaging unit 21 through the input control unit 210 (step S <b> 442: Yes), the terminal control unit 201 performs output control. The captured image is displayed as a so-called live view on the terminal display unit 22 through the unit 211 (step S443).

  The terminal control unit 201 that displays the captured image in this way reads out dictionary image information associated with the first procedure of the error cancellation operation through the image determination unit 217 from the terminal memory 24 and acquires the captured image acquired through the imaging unit 21. And whether the dictionary image information matches (step S444, step S445).

  When the captured image and the dictionary image information match (step S445: Yes), the terminal control unit 201 outputs information (word information) of the first procedure of the error cancellation operation associated with the dictionary image information to the output control unit. The terminal 211 is combined and displayed through 211 (step S446). Thus, when combining and displaying the procedure information in the error canceling operation on the terminal display unit 22, the terminal control unit 201 calculates the scale ratio of the captured image with respect to the dictionary image information, and coordinates of the corresponding part of the dictionary image information. The portion of the captured image corresponding to is surrounded by a broken-line circle.

  If the captured image does not match the dictionary image information in step S445 (step S445: No), the terminal control unit 201 informs the terminal that the change machine 10 'is captured again from the front through the output control unit 211. The information is displayed on the display unit 22 and the process of step S445 is repeated.

  When the operator performs the error canceling operation procedure in accordance with the display in step S446, the captured image and the dictionary image information that matched in the process in step S445 become mismatched. Therefore, the terminal control unit 201 determines whether the captured image and the dictionary image information do not match through the image determination unit 217 (step S447).

  When the captured image and the dictionary image information do not match (step S447: Yes), the terminal control unit 201 reads out the dictionary image information associated with the next procedure of the error cancellation operation from the terminal memory 24 through the image determination unit 217. Then, it is determined whether the captured image continuously obtained through the imaging unit 21 matches the dictionary image information (steps S448 and S449).

  When the captured image and the dictionary image information match (step S449: Yes), the terminal control unit 201 uses the output control unit to transmit information (word information) for the next procedure of the error cancellation operation associated with the dictionary image information. In step S450, the terminal display unit 22 performs composite display through 211.

  In this way, the terminal control unit 201 repeats the processing from step S447 to step S450 until information (word information) of the last procedure of the error cancellation operation is displayed (step S451: No). Thereby, the procedure of error cancellation operation can be sequentially displayed according to the progress status of error cancellation operation by the operator.

  When the information of the last procedure is displayed (step S451: Yes), the terminal display unit 22 is displayed through the output control unit 211 that the error canceling operation has been completed (step S452).

  Then, the terminal control unit 201 calculates the date and time when the error cancellation operation was performed using a built-in clock function and stores it in the terminal memory 24 (step S453), thereby returning the procedure to the current error. The release operation display process is terminated.

  After performing the error release operation display process in this way, the terminal control unit 201 performs a history information creation process (step S460).

  FIG. 22 is a flowchart showing the processing contents of the history information creation processing shown in FIG. In this history information creation process, the terminal control unit 201 enters a state in which the communication unit 25 performs mutual authentication with the communication unit 19 and can communicate with each other, and waits for acquisition of identification information (step S461).

  When the identification information received through the communication unit 25 is input through the input control unit 210 and the identification information is acquired (step S461: Yes), the terminal control unit 201 acquires the identification information through the history information creation unit 214. The history information is created by associating the identification information with the information related to the date and time when the error cancellation operation was performed stored in step S453 (step S462), and the history information is stored in the terminal memory 24 (step S463). To end the current history information creation process.

  After the history information creation process is performed in this way, the terminal control unit 201 returns the procedure and ends the current error cancellation process.

  Further, the terminal control unit 201 performs the preventive notification process on a predetermined time schedule separately from the error cancellation process.

  FIG. 23 is a flowchart showing the processing content of the preventive notification processing performed by the terminal control unit. In this preventive notification process, the terminal control unit 201 reads the history information of the corresponding change machine 10 ′ from the terminal memory 24 (step S 471), and the date and time when the most recent error cancellation operation was performed on the history information through the interval calculation unit 215. An interval from the date and time when the previous error canceling operation was performed is calculated (step S472).

  If it is determined that the calculated interval is less than the reference number of days (step S473: Yes), the terminal control unit 201 prompts the terminal 10 'to prompt the relevant change machine 10' to perform the corresponding maintenance work through the output control unit 211. The preventive notification is displayed on the display unit 22 (step S474), and then the procedure is returned to end the current preventive notification process.

  On the other hand, when it is determined that the calculated interval is equal to or greater than the reference number of days (step S473: No), the terminal control unit 201 returns the procedure without performing the process of step S474 described above, and performs the current preventive notification process. finish.

  As described above, according to the change machine maintenance work support system according to the fourth embodiment of the present invention, the terminal control unit 201 of the mobile terminal device 20 ′ activates the communication unit 25 in a state where the application software is activated. When the error information sent from the communication unit 19 is acquired via the communication unit 19, the captured image information of the change machine 10 ′ continuously acquired by the imaging unit 21 and the dictionary image that matches the captured image information of the change machine 10 ′. Since the information related to the procedure of the error cancellation operation associated with the information is combined and displayed on the terminal display unit 22, the procedure of the error cancellation operation is sequentially displayed according to the progress of the error cancellation operation by the operator. The operator may follow each operation procedure of the error release information sequentially displayed on the terminal display unit 22 without using a manual book or the like. In addition, as long as dedicated application software is stored in the portable terminal device 20 ', it is possible to use the one already on the market. Does not require program development. Therefore, one portable terminal device 20 ′ can be applied to a plurality of change machines 10 ′. Therefore, according to the change machine maintenance work support system, it is possible to facilitate the error canceling operation without causing an increase in manufacturing cost, development cost, or the like.

  The above change machine maintenance work support system can be realized by storing dedicated application software in the mobile terminal device 20 'as described above, and therefore can also be applied to change machines 10' already on the market. And can have sufficiently high versatility.

  In addition, according to the change machine maintenance work support system, as described above, one portable terminal device 20 'can be applied to a plurality of change machines 10', so that one change machine can be applied. The amount of power consumption can be reduced compared to the case where one dedicated display portion is required.

  Furthermore, according to the change support system for a change machine, the interval between the date and time of the most recent error canceling operation and the date and time of the previous error canceling operation in the history information stored in the terminal memory 24 is the reference number of days. If it is less than the error information, since the preventive notification for displaying the maintenance work of the change machine 10 'corresponding to the terminal display unit 22 is performed, the error information is displayed for the change machine 10' on which error information is frequently displayed. Maintenance work can be performed before being displayed, and occurrence of problems can be prevented.

<Embodiment 5>
FIG. 24 is a block diagram schematically showing a main part of a change work maintenance support system according to Embodiment 5 of the present invention. In the change machine maintenance work support system illustrated here, a mobile terminal device 20 ′, which is a component device, is connected to the management apparatus 30 via a network N. That is, the mobile terminal device 20 ′ can communicate with the management device 30 via the communication unit 25. Here, the management device 30 is like a management server. The management control unit 300 controls the operation of the management device 30, the management display unit 31 as a display unit, the operation input unit 32 as an input unit, and the storage unit. Management memory 33. In FIG. 24, the portable terminal device 20 'is illustrated as an example of a change machine maintenance work support system according to the second and fourth embodiments. However, in the present invention, the portable terminal device 20' according to the first and third embodiments. You may apply the portable terminal device 20 which comprises the maintenance work assistance system of a change machine.

  As described above, in the mobile terminal device 20 ′ connected to the management device 30 via the network N, the history information stored in the terminal memory 24 by the terminal control unit 201 is sent to the management device 30 and stored as a database in the management memory 33. Can be made.

  In addition, the terminal control unit 201 displays the following error cancellation operation instruction display during the above-described error cancellation operation display processing because the mobile terminal device 20 ′ is connected to the management apparatus 30 via the network N. Processing can be performed.

  FIG. 25 is a flowchart showing the processing contents of the error cancellation operation instruction display processing executed by the terminal control unit. In this error release operation instruction display process, the terminal control unit 201 releases the error to the management apparatus 30 via the communication unit 25 when an operation area for making an error release instruction request in the terminal display unit 22 is operated by the operator. The operation instruction information is requested, and the error waiting operation instruction information input from the management apparatus 30 is awaited (steps S501 and S502). Here, the error cancellation operation instruction information is different from the error cancellation information stored in advance in the terminal memory 24, and relates to an error cancellation operation that the operator directly instructs in real time by a request from the mobile terminal device 20 ′.

  In the management device 30 to which the error release operation instruction information is transmitted from the mobile terminal device 20 ′, the management control unit 300 sends the captured image information transmitted from the mobile terminal device 20 ′ together with the error release operation instruction information to the management display unit 31. Display. Then, when the operator who has viewed the captured image information displayed on the management display unit 31 inputs the error release operation instruction information through the operation input unit 32, the management control unit 300 transmits the error release operation instruction information to the mobile terminal device 20 ′. To send.

  Accordingly, when error cancellation operation instruction information is input from the management apparatus 30 (step S502: Yes), the terminal control unit 201 performs information on error cancellation operation procedures and error cancellation for the captured image acquired through the imaging unit 21. The operation instruction information is combined and displayed on the terminal display unit 22 (step S503), and then the procedure is returned to end the current process.

  According to this, not only error cancellation information stored in advance in the terminal memory 24 but also error cancellation operation instruction information directly given from the management device 30 (operator) can be displayed on the terminal display unit 22, so that error cancellation In addition to the error canceling operation procedure included in the information, maintenance work corresponding to the state of the change machine 10 (10 ′) can be performed, and precise maintenance work can be supported.

  As mentioned above, although preferred Embodiment 1-5 of this invention was demonstrated, this invention is not limited to these, A various change can be performed.

  In the first and third embodiments described above, the information on the procedure of the error canceling operation in the error canceling operation display process is displayed every predetermined time, but in the present invention, it is formed on the display means (terminal display unit 22). The next procedure information may be displayed by the operator operating the operation area for transitioning to the next procedure information.

  In the above-described second and fourth embodiments, in the error cancellation operation display process, whether dictionary image information associated with the error cancellation operation procedure is read and the dictionary image information matches the captured image acquired through the imaging unit 21. By determining whether or not the change machine 10 (10 ') is in a desired state, in the present invention, various recognition marks are attached to predetermined places of the change machine. It may be possible to recognize whether the change machine is in a desired state. For example, when “◎”, “□”, “☆”, etc. are used as recognition marks and the change machine is imaged from the front, “◎” is affixed to the location where it can only be imaged by pulling the banknote storage part forward. Then, “□” is affixed to a place where the image can be imaged for the first time by lifting the conveyance unit including the bill conveyance mechanism, and “☆” is affixed to a location where the image can be imaged for the first time by pulling the coin storage part forward. That is, a predetermined recognition mark is affixed to a location that can be seen for the first time when each procedure of error canceling operation is performed. And when each procedure of error cancellation operation is performed, you may make it recognize whether a change machine is a desired state by detecting these recognition marks sequentially.

  In the first to fourth embodiments described above, in the preventive notification process, the interval between the date and time when the most recent error canceling operation was performed in the history information stored in the terminal memory 24 and the date and time when the previous error canceling operation was performed is the reference. Although it has been determined whether or not preventive notification is performed by determining whether or not the number of days is less than the number of days, in the present invention, whether or not preventive notification is performed may be determined as follows. For example, when the conveyance time of the coin conveyance mechanism 121 and the bill conveyance mechanism 131 constituting the change machine 10 (10 ′) is continuously monitored and the conveyance time exceeds a predetermined threshold (initial value + 30%), You may make it perform preventive alerting | reporting.

DESCRIPTION OF SYMBOLS 10 Change machine 10 'Change machine 17 Display part 18 Input means 19 Communication part 20 Portable terminal device 20' Portable terminal device 21 Imaging part (imaging means)
21a Lens 21b Image sensor 22 Terminal display unit (display means)
24 Terminal memory (storage means)
25 communication means 200 terminal control unit 201 terminal control unit 210 input control unit 211 output control unit 212 error information determination unit 213 release operation calculation unit 214 history information creation unit 215 interval calculation unit 216 prevention notification determination unit 217 image determination unit

Claims (11)

A change machine that discriminates and counts the inserted money for each denomination and stores it for each denomination, and when the withdrawal instruction is given, pays out the money according to the withdrawal instruction to the outside of the machine,
An imaging unit that acquires image information of an object, and a mobile terminal device that includes a display unit that displays various types of information.
A system for supporting maintenance work of the change machine using the portable terminal device in a state where dedicated application software is activated,
When the change machine is in a state that requires a predetermined operation, it displays error information indicating that an error state has occurred on its display unit,
The portable terminal device is:
Storage means for storing error release information corresponding to each error information indicating an error release operation for canceling an error state and returning to a normal state for each procedure;
When the error information displayed on the display unit through the imaging unit is acquired with the application software activated, error release information corresponding to the error information stored in the storage unit is sequentially displayed on the display unit. Control means for displaying , and
The control means displays on the display means to prompt the acquisition of the identification information of the change machine that has performed the error release operation after the error release operation is completed, and then acquires the change information of the change machine through the imaging means. If it is , a change support maintenance system for the change machine, wherein the acquired identification information and the information related to the date and time when the error cancellation operation is performed are associated and stored as history information in the storage means . A change machine that discriminates and counts the inserted money for each denomination and stores it for each denomination, and when the withdrawal instruction is given, pays out the money according to the withdrawal instruction to the outside of the machine,
An imaging unit that acquires image information of an object, and a mobile terminal device that includes a display unit that displays various types of information.
A system for supporting maintenance work of the change machine using the portable terminal device in a state where dedicated application software is activated,
When the change machine is in a state that requires a predetermined operation, it displays error information indicating that an error state has occurred on its display unit,
The portable terminal device is:
The error release information indicating the error release operation for canceling the error state and returning to the normal state is stored corresponding to each error information, and the operator sees it in each procedure of the error release operation. Storage means for storing the dictionary image information configured by extracting the characteristic portion of the state of the change machine in association with the procedure of the error release operation;
When the error information displayed on the display unit is acquired through the imaging unit in a state where the application software is activated, the image information of the change machine continuously acquired by the imaging unit and the change By comparing the image information of the machine with the dictionary image information and combining the information related to the procedure of the error canceling operation associated with the dictionary image information that matches the image information of the change machine, and displaying it on the display means. And a control means for sequentially displaying the procedure of the error canceling operation according to the progress of the error canceling operation by the operator. The control means displays on the display means to prompt the acquisition of the identification information of the change machine that has performed the error release operation after the error release operation is completed, and then acquires the change information of the change machine through the imaging means. 3. The change support system for a change machine according to claim 2 , wherein the acquired identification information and the information related to the date and time when the error cancellation operation is performed are associated and stored as history information in the storage unit. . When the interval between the date and time when the most recent error cancellation operation was performed in the history information stored in the storage unit and the date and time when the previous error cancellation operation was performed is less than a predetermined reference number of days, The maintenance work support system for a change machine according to claim 1 or 3, wherein a preventive notification is displayed to display that the maintenance work for the change machine corresponding to the display means is performed. The inserted money is discriminated for each denomination and counted, and then stored for each denomination. When a withdrawal instruction is given, the money corresponding to the withdrawal instruction is paid out of the machine. A change machine equipped with a communication unit capable of communicating with external devices;
A portable terminal device having a display means for displaying various information,
A system for supporting maintenance work of the change machine using the portable terminal device in a state where dedicated application software is activated,
When the change machine is in a state that requires a predetermined operation, it sends error information indicating that an error state has occurred from the communication unit,
The portable terminal device is:
A communication means for communicating directly with the communication unit or indirectly through an external device;
Storage means for storing error release information corresponding to each error information indicating an error release operation for canceling an error state and returning to a normal state for each procedure;
When the communication unit acquires the error information sent from the communication unit in a state where the application software is activated, error release information corresponding to the error information stored in the storage unit is sequentially displayed on the display unit. Control means for displaying , and
The control means causes the change information of the change machine to be acquired after completion of the error release operation,
A maintenance work support system for a change machine, characterized in that the acquired identification information and information relating to the date and time when the error cancellation operation is performed are associated with each other and stored as history information in the storage means . The inserted money is discriminated for each denomination and counted, and then stored for each denomination. When a withdrawal instruction is given, the money corresponding to the withdrawal instruction is paid out of the machine. A change machine equipped with a communication unit capable of communicating with external devices;
An imaging unit that acquires image information of an object, and a mobile terminal device that includes a display unit that displays various types of information.
A system for supporting maintenance work of the change machine using the portable terminal device in a state where dedicated application software is activated,
When the change machine is in a state that requires a predetermined operation, it sends error information indicating that an error state has occurred from the communication unit,
The portable terminal device is:
A communication means for communicating directly with the communication unit or indirectly through an external device;
The error release information indicating the error release operation for canceling the error state and returning to the normal state is stored corresponding to each error information, and the operator sees it in each procedure of the error release operation. Storage means for storing the dictionary image information configured by extracting the characteristic portion of the state of the change machine in association with the procedure of the error release operation;
When the communication unit acquires the error information sent from the communication unit in a state where the application software is activated, the image information of the change machine continuously acquired by the imaging unit, and the change machine By comparing the image information with the dictionary image information and combining the information related to the error release operation procedure associated with the dictionary image information that matches the image information of the change machine, and displaying it on the display means, And a control means for sequentially displaying the procedure of the error canceling operation according to the progress of the error canceling operation by the operator. The control means causes the change information of the change machine to be acquired after completion of the error release operation,
The change support system for a change machine according to claim 6 , wherein the acquired identification information and information related to the date and time when the error cancellation operation is performed are associated with each other and stored as history information in the storage unit. When the interval between the date and time when the most recent error cancellation operation was performed in the history information stored in the storage unit and the date and time when the previous error cancellation operation was performed is less than a predetermined reference number of days, The maintenance work support system for a change machine according to claim 5 or 7, wherein a preventive notification for displaying that the maintenance work for the change machine corresponding to the display means is performed is performed.   The change operation support system for a change machine according to any one of claims 1 to 8, wherein the portable terminal device is connected to a management device via a network.   The control means is configured to display the error release operation instruction information on the display means when error management operation instruction information is given from the management apparatus by requesting the management apparatus to request an error cancellation operation. The maintenance work support system for a change machine according to claim 9, characterized in that: Said control means, according to claim wherein the mobile terminal management device connected via a network to the device, and sending the history information, characterized in that is stored as a database in the management system 1, 3 The maintenance work support system for a change machine according to claim 4, 5, 7, or 8 .

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