JP6167633B2 - Order processing system - Google Patents

Description

  The present invention relates to an order processing system configured to output order information input from an input terminal to a kitchen or the like as cooking instruction information in a restaurant or the like.

  Conventionally, in restaurants having a plurality of floors and restaurants having a vast floor, kitchens are sometimes installed at a plurality of locations. It is also common to cook the same menu in different kitchens.

  In the conventional method, when a store clerk inputs a product (order) ordered by the customer at the input terminal (ordering terminal), a specific output terminal among the output terminals (notification means) installed in the vicinity of a plurality of kitchens. It is common to output the cooking instruction information only for.

  For example, when the product A is ordered from the input terminal, the cooking instruction information is output to a specific kitchen printer (output terminal) installed near the specific kitchen, and the product B is ordered from the input terminal. The cooking instruction information is displayed on a specific kitchen monitor (output terminal) installed near a specific kitchen.

JP-A-5-342233

  However, in the above method, for example, there is a case where cooking instruction information is output (notified) to a remote kitchen even though cooking is possible in the kitchen near the table where the order is placed. There have been many cases where it has become an inefficient flow line because it has to be carried to a remote table.

  This problem is particularly problematic when there are kitchens on multiple floors, or when there are multiple kitchens at a distant location on a large floor, and it takes time to provide products due to the above inefficient flow lines, etc. The problem was occurring.

  The present invention has been made in view of the above points, and an object of the present invention is to provide an order processing system capable of providing products ordered efficiently without causing inefficient flow lines.

The present invention is input to the goods input terminal to order, the order processing system to be output to one of the plurality of output terminals installed in the kitchen near as the input order information cooking instruction information, wherein an input terminal, or the management apparatus for transmitting cooking instruction information received and the output terminal of the order information from the input terminal, position related to accepting the orders at the time of receiving the products to be ordered by the input terminal An output destination that specifies information, determines which output terminal of the plurality of output terminals to output based on the specified position information, and outputs the cooking instruction information to the determined output terminal And determining the output destination further when the determined output terminal fails, and temporarily changing the determined output terminal; and It is characterized in that is output at different output terminals.
Further, the present invention provides an order processing system in which a product to be ordered is input to an input terminal, and the input order information is output as cooking instruction information to any one of a plurality of output terminals installed near a kitchen. Position information related to the position at which the order is received when the product ordered by the input terminal is received by the input terminal or the management device that receives the order information from the input terminal and transmits the cooking instruction information to the output terminal Output destination determination for determining which output terminal of the plurality of output terminals to output based on the specified position information, and outputting the cooking instruction information to the determined output terminal The output destination determination means further changes the determined output terminal when the number of unfinished products at the determined output terminal exceeds a predetermined number. And it is characterized in that to the output at different output terminals and said determined output terminal.
According to the configuration of each of the above inventions , when an order is received, the position is specified by the table number, for example, and the cooking instruction information is output from the output terminal of the kitchen determined according to the position. Cooking instructions can be given to the output terminal of the kitchen near the ordered table, and there is no waste in the flow line.
According to the present invention, the output destination determining means determines an output terminal that outputs the cooking instruction information based on the specified position information, or an output terminal associated with a product in advance. It is characterized by selecting whether to do.
In other words, in addition to the case where the output destination is determined in relation to the position where the order is received, an option for determining the output destination in relation to the ordered product is provided, so that it can be changed flexibly according to the situation of the store. It becomes possible to respond.

  According to the present invention, the cooking instruction information is output to a suitable kitchen for a position (for example, a table) where an order has been received, so that an inefficient flow line is not generated. It is possible to carry to the position where the order is accepted.

1 is a schematic configuration diagram of an order processing system 1. FIG. 3 is a block diagram illustrating a configuration example of a portable input terminal 20. FIG. 2 is a block diagram illustrating a configuration example of a kitchen printer 40. FIG. It is a schematic block diagram of the store (restaurant) where the order processing system 1 is installed. It is a figure which shows an example of a goods file. It is a figure which shows an example of a table file. It is a figure which shows an example of the order incomplete file of each kitchen printer. FIG. 6 is an operation flowchart of the portable input terminal 20. It is an operation | movement flowchart of an output destination determination means.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
FIG. 1 is a schematic configuration diagram of an order processing system 1 according to an embodiment of the present invention. As shown in the figure, the order processing system 1 includes a management device (also referred to as a host device or a store controller) 10 and N (N is an integer of 1 or more) input terminals (hereinafter referred to as “portable input terminals”) 20 −. 1,..., N, a POS terminal device (also referred to as a POS register) 30, and M (M is an integer of 1 or more) output terminals (hereinafter referred to as “kitchen printer”) 40-1,. A point 50 and a router 60 are provided. The order processing system 1 is installed in a restaurant (for example, a family restaurant), for example. Since each of the mobile input terminals 20-1,..., N has the same configuration, hereinafter, the mobile input terminals 20-1,. In addition, since each of the kitchen printers 40-1,..., M has the same configuration, the kitchen printers 40-1,.

  The management device 10, the access point 50, and the router 60 are connected to each other via the LAN 90. The form of LAN connection may be wired or wireless. The access point 50 is connected to the portable input terminal 20, the POS terminal device 30, and the kitchen printer 40 via a wireless LAN. The router 60 controls communication (route selection control or the like) between a device (for example, the management device 10) in the order processing system 1 and a device (for example, a server at the headquarters) outside the order processing system 1.

  The management device 10 is a device (for example, a server) that controls (manages) the entire order processing system 1. For example, the management apparatus 10 includes a control unit, and outputs destination determining means for determining which kitchen printer 40 the order information input from the portable input terminal 20 is output as cooking instruction information (an example of the processing procedure is shown in FIG. 9). As shown in FIG. The management device 10 includes a storage unit, and stores (manages) various files (for example, product files, table files, print format files, order files, accounting files, etc.). For example, the management apparatus 10 includes a communication unit, and transmits a file (or data on the file) in the storage unit to another device. For example, the management apparatus 10 includes a print control unit, and controls printing of the kitchen printer 40, for example. In addition, for example, the management device 10 includes a totaling unit, and based on information stored in the storage unit in response to an instruction from a store clerk or at a predetermined time, a totaling information (for example, a daily report) Sales result information).

  The portable input terminal 20 is an apparatus (for example, PDA (Personal Data Assistants)) having at least an order mode. The order mode is an operation mode in which a customer's order is received by the portable input terminal 20 and the order data (order information) received by the portable input terminal 20 is output to the management device 10 (or directly the kitchen printer 40).

  The POS terminal device 30 is a device that executes accounting (clearing) processing. The POS terminal device 30 includes, for example, a communication unit that communicates with other devices (for example, the management device 10), an accounting processing unit that performs accounting processing based on order data received by the communication unit, and a receipt (accounting receipt or statement). A printing section for printing a receipt).

  When the order processing system 1 is installed in a restaurant, the kitchen printer 40 is mainly disposed near the kitchen. The kitchen printer 40 prints various information (for example, a cooking instruction slip, a customer serving slip, etc.) under the control of the management device 10, for example.

  FIG. 2 is a block diagram illustrating a configuration example of the portable input terminal 20. As shown in the figure, the portable input terminal 20 is configured by connecting a CPU 200, a ROM 210, a RAM 212, a display unit 214, an audio output unit 216, an operation unit 218, and a communication unit 220 to each other via a bus 222. The CPU 200 executes various programs (for example, an order mode program). The ROM 210 stores, for example, various programs executed by the CPU 200, image data (image format information) displayed on the display unit 214, and the like. The RAM 212 temporarily stores, for example, a file (for example, a product file) received from the management apparatus 10 or data (for example, order data) generated by the CPU 200. The display unit 214 displays various screens and may include a touch sensor. The operation unit 218 receives input from a store clerk who is an operator. The communication unit 220 performs transmission / reception with another device (access point 50).

  FIG. 3 is a block diagram illustrating a configuration example of the kitchen printer 40. As shown in the figure, the kitchen printer 40 is configured by connecting a CPU 400, a ROM 410, a RAM 412, a printing unit 414, a communication unit 416, a display unit 418, and an operation unit 420 to each other via a bus 422. The CPU 400 executes various programs (for example, a printing program). The ROM 410 stores, for example, various programs executed by the CPU 400, print format data printed by the printing unit 414, and the like. The RAM 412 temporarily stores, for example, a file (for example, a product file or a cooking instruction information file) received from the management device 10. The communication unit 416 performs transmission / reception with another device (access point 50). The display unit 418 displays various screens. The operation unit 420 performs input from a store clerk who is an operator, and inputs, for example, that a product for which a cooking instruction has been given is completed.

  FIG. 4 is a schematic configuration diagram of a store (restaurant) where the order processing system 1 is installed. The store shown in the figure includes a first kitchen 501 installed on the first floor, a first eating and drinking area 503 installed on the same floor adjacent to the first kitchen 501, a second kitchen 505 installed on the second floor, It has the 2nd eating and drinking area 507 installed on the same floor adjacent to the 2nd kitchen 505.

  One kitchen printer 40-1, 40-2 is installed near each of the first and second kitchens 501, 505 (including the inside or outside). In addition, a plurality of (three in the figure) tables 511, 513 and 515 are installed in the first eating and drinking area 503, and a plurality of (three in the figure) tables 521, 523 and 527 are also provided in the second eating and drinking area 507. 525 is installed.

  5, 6, and 7 are diagrams illustrating examples of information stored in the order processing system 1, FIG. 5 is a product file, FIG. 6 is a table file, and FIG. 7 is an unordered order of each kitchen printer 40. Indicates a completed file. The product file shown in FIG. 5 includes an output destination flag and output destination data in addition to a product number (product identification information), a product name (product name), and a price (sales price). Here, a product whose output destination flag is “1” means that an output destination for outputting cooking instruction information related to the product is predetermined (specified), and a product whose flag is “0” This means that the output destination for outputting the cooking instruction information is determined by the method described below. The output destination “40-1” means that the predetermined output destination of the product is, for example, the kitchen printer 40-1, and the output destination “None” (NUL) indicates the output destination of the product. Means not decided. Although not shown, for example, if the output destination is “40-2”, it means that the predetermined output destination of the product is, for example, the kitchen printer 40-2. That is, the determined output destination exists only when the output destination flag is “1”. This product file is stored in the management apparatus 10 and simultaneously stored in the portable input terminal 20 and the POS terminal apparatus 30 by being distributed from the management apparatus 10. In other words, the management device 10 appropriately updates the latest product file updated in accordance with the product abolition (replacement), the price revision, the output destination flag or the change of the output destination, to another device (the portable input terminal 20 and the POS). To the terminal device 30). The other device stores the latest product file received from the management device 10.

  The output destination kitchen printer 40 is determined in advance depending on the product when, for example, the kitchen where the product can be cooked is only the kitchen where the kitchen printer 40 is located. That is, in the example of FIG. 5 above, curry can be cooked only in the first kitchen 501 with the kitchen printer 40-1, so the output destination is specified in advance to the kitchen printer 40-1, while ramen and fried buckwheat are Since cooking can be performed in any of the first and second kitchens 501, 505, the optimum kitchen printer 40 can be selected using the table file described below.

  The table file in FIG. 6 is a file used to determine which kitchen printer 40 to output when the kitchen printer 40 to be output by a product is not determined, and has a table number and output destination data. Yes. For example, it means that the output destination that outputs the cooking instruction information related to the products ordered at the positions of the table numbers “511” to “515” is the kitchen printer 40-1, and the table numbers “521” to “525”. This means that the output destination for outputting the cooking instruction information relating to the product ordered at “” is the kitchen printer 40-2. That is, the cooking instruction information of the products ordered at the tables “511” to “515” installed in the first eating and drinking area 503 is transmitted to the kitchen printer 40-1 installed in the first kitchen 501 on the same floor. The cooking instruction information of the products that have been ordered at the tables “521” to “525” installed in the second eating and drinking area 507 is transmitted to the kitchen printer 40-2 installed in the second kitchen 505 on the same floor. The table number is associated with the output destination.

  The order incomplete file shown in FIG. 7 includes, for each kitchen printer 40-1 and 40-2, the number of products for which cooking has not been completed after receiving an order, and the number of products for which cooking has not been completed (total). Number) data. The number of uncooked items is determined by the store clerk operating the operation unit 420 of the kitchen printers 40-1 and 40-2, for example, when cooking of the product for which cooking instructions have been given to the kitchen printers 40-1 and 40-2 is completed. -It can be calculated by deleting the number of completed products from the number of uncooked items in the uncompleted order file in the management apparatus 10 that has been input. That is, for example, when outputting an order for “ramen” to the kitchen printer 40-1, the number of uncooked foods is incremented by “1”, one “ramen” is completed, and the store clerk inputs that fact from the operation unit 420. If this is received by the management apparatus 10, "1" is subtracted. Similarly, the total number is increased or decreased.

Next, an operation from receiving a customer order using the order processing system 1 to outputting cooking instruction information to the kitchen will be described.
First, the clerk goes to the table where the customer requesting the order is present and inputs necessary information to the portable input terminal 20. FIG. 8 is an operation flowchart in the portable input terminal 20. First, a table number is input to the portable input terminal 20 (step 1-1). Thus, the position where the order is received is specified. There are various methods other than the above method for specifying the position where the order is received. For example, a method of reading a barcode (table number etc.) pasted for each table is used. May be.

  Next, the order product from the customer is input (step 1-2). When there are a plurality of orders, a plurality of order inputs are repeated (step 1-3). After that, when the completion key is turned on, each data ( The table number and the order product data) are transmitted as order information via the access point 50 (step 1-4). Thus, the operation of the mobile input terminal 20 is completed.

  Next, the management apparatus (output destination determination means) 10 that has received the data from the portable input terminal 20 performs output destination determination / output processing shown in the operation flowchart of the output destination determination means shown in FIG. That is, first, the order information including the table number and the ordered product received from the portable input terminal 20 is stored in the storage unit of the management apparatus 10 (step 2-1).

  Next, the order information stored in the storage unit, the product file shown in FIG. 5 and the table file shown in FIG. 6 stored in advance in the storage unit are read (step 2-2), and the first ordered item is read. It is determined whether the output destination flag of the product is “1” (step 2-3).

  If the output destination flag is “1”, the output destination kitchen printer 40 is determined from the product number (product name) (step 2-4), and the process proceeds to step 2-8. Specifically, for example, when the product is curry, the output destination is “1”, so the output destination is the kitchen printer 40-1. That is, since the curry can be cooked only in the first kitchen 501, the kitchen printer 40-1 of the first kitchen 501 is determined as the output destination regardless of the order from which table.

  On the other hand, if the output destination flag is “0” in step 2-3, the management apparatus 10 refers to the table file to determine the output destination kitchen printer 40 from the table number in the order information (step 2). -5). For example, when the ordered product is “ramen” and the table number of the table where the product is ordered is “521”, the output destination is determined by the kitchen printer 40-2. That is, orders from the tables 521, 523, 525 on the second floor are placed in the kitchen printer 40-2 of the second kitchen 505 on the second floor, and orders from the tables 511, 513, 515 on the first floor are placed on the first floor. The output destination is determined for the kitchen printer 40-1 in one kitchen 501.

  Next, the current uncooked number of the determined kitchen printer 40 of the output destination is read from the order incomplete file in FIG. 7 and compared whether or not the uncooked number is equal to or less than a preset limit number. (Step 2-6) If the number is less than the limit number, the process proceeds to Step 2-8. If the number exceeds the limit number, the predetermined kitchen printer 40 other than the determined kitchen printer 40 is changed to the output destination (Step 2-6). 2-7), and goes to Step 2-8. Here, as the limit number, the limit number for each product and the limit number of all the total products are set in advance. For example, 6 is determined for ramen, 8 for grilled buckwheat, and 16 for all products. In addition, it is determined in advance which kitchen printer 40 to output when the limit number is exceeded. In this example, since there are two kitchen printers 40-1 and 40-2, for example, if the determined output destination is the kitchen printer 40-1, the output destination to be changed is the kitchen printer 40-2. If the kitchen printer 40-2 after the change exceeds the limit number, the original kitchen printer 40-1 may be changed again.

  Therefore, for example, in the kitchen printer 40-1 shown in FIG. 7, when the ordered ramen is 3, the number of uncooked ramen is 8, but the limit is 6, so that 2 meals are different from another kitchen printer 40- 2 is output. The number of uncooked kitchen printers 40-2 is six even if two meals are added, so the limit is not exceeded.

  Next, it is determined whether or not the determined kitchen printer 40 has failed (step 2-8). If there is no failure, the process proceeds to step 2-10. After changing to the kitchen printer 40 (step 2-9), the process proceeds to step 2-10. Whether or not the kitchen printer 40 is out of order is set, for example, by a self-diagnosis function of the kitchen printer 40 itself or by operation / input of the operation unit 420 by a store clerk. As a result, the final output destination of the kitchen printer 40 is determined.

  Then, after the procedure for determining the output destination is performed for all the products in the order information received in step 2-1 (step 2-10), each kitchen printer 40 which is the final determined output destination is assigned to each product. Cooking instruction information is transmitted (step 2-11). A cooking instruction slip describing the cooking instruction information is output from each kitchen printer 40 determined in this manner.

  As described above, according to the order processing system 1, when a product ordered by the portable input terminal 20 is received, position information (table numbers 511 to 525, etc.) related to the position where the order is received is specified. Then, based on the specified position information, it is determined which of the kitchen printers 40-1 and 40 out of the plurality of kitchen printers 40-1 and 40 is output, and the determined kitchen printers 40-1 and 40-2 are determined. The cooking instruction information is output to the kitchen printers 40-1 and 40-2 in the kitchens 501 and 505 near the ordered tables 511 to 525, for example. There is no waste in the flow line when transporting to 511-525.

  The order processing system 1 not only determines the kitchen printers 40-1 and 40-2 to be output in relation to the position where the order is received, but also assigns them to the kitchen printers 40-1 and 40-2 associated in advance with the product. Since it is also possible to select output, it is possible to respond flexibly according to the situation of the store.

  Further, in the order processing system 1, since the table information that has been input conventionally for serving (or for customer identification) is used as the position information, the position where the order is received without requiring a new operation is obtained. It becomes possible to specify. The same applies to a case where a barcode attached to a table is read instead of the table number.

  Further, in the order processing system 1, the kitchen printers 40-1 and 40-2 once determined are used when the number of unfinished products in the kitchen printers 40-1 and 40-2 exceeds a predetermined number, or when the kitchen printer 40- When 1 and 2 are out of order, they are temporarily changed and output by the kitchen printers 40-1 and 40-2 different from the determined kitchen printers 40-1, 2. It becomes possible to respond flexibly to changes in the situation at the store.

  Although the embodiments of the present invention have been described above, the present invention is not limited to the above-described embodiments, and various modifications can be made within the scope of the technical idea described in the claims and the specification and drawings. It is possible and within the scope of the technical idea of the present invention as long as the effects and advantages of the present invention are achieved. For example, although a kitchen printer is used as an output terminal in the above example, other various output terminals such as a kitchen monitor may be used.

  The number of output terminals installed in one kitchen may be plural, and one or a plurality of output terminals may be installed for a plurality of kitchens provided on the same floor. The reason why a plurality of output terminals are installed in one kitchen is that, for example, there is a case where one kitchen is wide and a plurality of cooking utensils capable of cooking the same product are installed. In this case as well, it is only necessary to determine in advance by the table file the output terminal that outputs each of the received positions.

  In the above example, the position where the order is received is specified by the table number or the barcode attached to the table, but other various methods such as specifying the position where the order is received by adding a GPS function to the input terminal, for example. The position information relating to the position where the order has been received may be specified.

  In the above example, if the number of unfinished products in the kitchen printer of the output destination once determined exceeds the predetermined number or has failed, the output destination is controlled to be changed to another kitchen printer. In some cases, these processes are not necessary. That is, steps 2-6 and 2-7 and steps 2-8 and 2-9 shown in FIG. 9 may be omitted.

  In the above example, the order information is transmitted from the portable input terminal to the management device, and the cooking instruction information is transmitted from the management device to the kitchen printer. However, the kitchen printer directly from the portable input terminal without using the management device. You may comprise so that cooking instruction information may be transmitted. In this case, it is necessary to store a table file and an incomplete order file in addition to the product file in the portable input terminal, and the portable input terminal is provided with an output destination determination means and the control unit of the portable input terminal performs the above-described figure. It is necessary to configure to perform the process shown in FIG.

Regarding the above description, the following items are further disclosed.
(Appendix 1)
2. The order processing system according to claim 1, wherein the position information also serves as a table number input from an input terminal for serving. If comprised in this way, it will become possible to specify the position which received the order, without inputting new operation only by inputting the table number originally input for the layout.
(Appendix 2)
2. The order processing system according to claim 1, wherein the output destination determination unit temporarily changes the determined output terminal, and causes the output terminal to output the output terminal different from the determined output terminal. Characteristic order processing system. For example, when order information is concentrated on one output terminal, it may take a long time to cook in that kitchen. May be able to provide. The present invention can cope with such a case.
(Appendix 3)
The order processing system according to attachment 2, wherein the change of the output terminal is performed when the number of unfinished products at the determined output terminal exceeds a predetermined number, or when the determined output terminal has failed. An order processing system characterized in that it is performed in a case.
(Appendix 4)
2. The order processing system according to claim 1, wherein one or a plurality of the output terminals are installed in each of kitchens arranged on different floors or a plurality of kitchens provided on the same floor. An order processing system characterized by that.

1 ... Order processing system
10 ... Management device (high-level device, store controller)
20 (20-1,..., N) ... mobile input terminal (input terminal)
30 ... POS terminal device 40 (40-1, ..., M) ... Kitchen printer (output terminal, host device)
50 ... Access point 60 ... Router 90 ... LAN 200 ... CPU
210 ... ROM 212 ... RAM
214 ... Display unit 216 ... Audio output unit 218 ... Operation unit 220 ... Communication unit 222 ... Bus 400 ... CPU
410 ... ROM 412 ... RAM
DESCRIPTION OF SYMBOLS 414 ... Printing part 416 ... Communication part 418 ... Display part 420 ... Operation part 422 ... Bus 501 ... 1st kitchen 503 ... 1st food / beverage area 505 ... 2nd kitchen 507 ... 2nd food / beverage area 511, 513,515 ... Table (table) number)
521, 523, 525 ... Table (table number)

Claims (3)

In an order processing system in which a product to be ordered is input to an input terminal, and the input order information is output to any one of a plurality of output terminals installed near the kitchen as cooking instruction information.
To the input terminal, or the management apparatus for transmitting cooking instruction information received and the output terminal of the order information from the input terminal, a position of accepting the orders at the time of receiving the products to be ordered by the input terminal Output that specifies position information, determines which output terminal of the plurality of output terminals to output based on the specified position information, and outputs the cooking instruction information to the determined output terminal A pre-determining means ,
The output destination determination means further changes the determined output terminal temporarily when the determined output terminal fails, and causes the output terminal to output the output terminal different from the determined output terminal. An order processing system. In an order processing system in which a product to be ordered is input to an input terminal, and the input order information is output to any one of a plurality of output terminals installed near the kitchen as cooking instruction information.
A position related to a position at which an order is received when a product ordered by the input terminal is received by the input terminal or by a management device that receives order information from the input terminal and transmits cooking instruction information to the output terminal. An output destination that specifies information, determines which output terminal of the plurality of output terminals to output based on the specified position information, and outputs the cooking instruction information to the determined output terminal A determination means,
The output destination determination means further changes the determined output terminal temporarily when the number of unfinished products at the determined output terminal exceeds a predetermined number, and determines the determined output terminal The order processing system is characterized in that it is output at a different output terminal. The output destination determination means selects whether to determine an output terminal that outputs the cooking instruction information based on the specified position information or an output terminal associated with a product in advance. order processing system according to claim 1 or 2, characterized in that.

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