JP6201607B2 - Forklift sales support device and forklift sales support device terminal - Google Patents

Description

The present invention relates to a forklift sales support device that presents an alternative forklift and a forklift sales support device terminal.

  In a vehicle dealer, when a vehicle is replaced, the performance of the vehicle currently owned by the customer and the vehicle to be purchased may be compared and presented to the customer. As a device that supports the comparison between the vehicle currently owned by the customer and the vehicle to be purchased, for example, a sales support device described in Patent Document 1 can be cited. The sales support apparatus described in Patent Literature 1 creates travel performance comparison information between a purchase target desired by a customer and a designated vehicle currently owned by the customer. The dealer presents this comparison information to the customer to help sell the vehicle.

JP-A-2005-44055

  By the way, since an industrial vehicle is used at a work site, it is necessary to be able to perform the same operation on a vehicle before replacement and a vehicle after replacement so as not to hinder the operation. The dealer may present the purchase of the same model if there is an industrial vehicle of the same model as that currently owned by the customer, but if the specifications are consolidated or abandoned due to a full model change or minor change, etc. There is a need to present alternative industrial vehicles that can perform similar tasks. However, the presentation of alternative industrial vehicles often relies on the skills and experience of dealer employees, and depending on the skills and experience of employees, it cannot be said that the customer's requirements were sufficiently satisfied. There is a risk of presenting industrial vehicles.

An object of the present invention is to provide a forklift sales support device and a forklift sales support device terminal capable of presenting an alternative forklift that can perform the same work as a forklift currently owned by a customer. There is.

A forklift sales support device that solves the above-mentioned problem is replaced with a first storage means for storing specification information of a forklift held by a customer corresponding to identification information, and the specification with respect to the specification. comprising second storage means for information associated with the current specification that can perform the same work even is stored, input means for inputting information on at least the second memory means, wherein the current specifications Is associated with the specification having the same function, specifies the specification of the forklift held by the customer from the first storage means, and extracts the current specification corresponding to the specified specification Is the gist.

According to this, the current specification corresponding to the specification of the forklift held by the customer is extracted from the identification information. For this reason, with such a full model change or a minor change of the forklift, be consolidating the specifications of the forklift that is held by the customer, is the current specification that it is possible to perform the same work and specifications of forklift that is held by the customer Extracted. For this reason, the alternative forklift which can perform the same operation | work as the forklift currently owned by the customer can be shown.

Further , as the current specification, the current specification having the same function as the specification of the forklift held by the customer is extracted. Therefore, since specifications having the same function are extracted as the current specification, it is easy to extract the current specification even if the specifications are consolidated.

In the forklift sales support device, the identification information is preferably vehicle body identification information attached to each forklift .
According to this, the current specification that can be replaced with the specification of the forklift held by the customer is extracted from the vehicle body identification information. Vehicle identification information, because it is attached to each fork lift, can be extracted current specification can be replaced with a plurality of specifications contained in the forklift in bulk. For this reason, it is not necessary to extract the current specification from the identification information of the individual specification, and labor is reduced.

It is preferable to extract a plurality of the current specifications for the forklift sales support device.
According to this, an arbitrary current specification can be selected from a plurality of current specifications.
A terminal for a forklift sales support apparatus that solves the above problems includes an identification information input means for inputting identification information corresponding to the specifications of a forklift held by a customer, and the identification information input from the identification information input means Transmitting means for transmitting, receiving means for receiving information on the current specification that can perform the same work even if replaced with the specification of the forklift specified by the identification information, and the current specification received by the receiving means Display means for displaying in association with each other, and the gist is that the current specification is associated with the specification having the same function .

According to this, when the identification information is input to the forklift sales support device terminal, the display unit displays the current specification that can be replaced with the specification of the forklift held by the customer. For this reason, the alternative forklift which can perform the same operation | work as the forklift currently owned by the customer can be shown.

ADVANTAGE OF THE INVENTION According to this invention, the alternative forklift which can perform the same operation | work as the forklift currently owned by the customer can be shown.

The block diagram which shows the sales assistance system of the industrial vehicle of embodiment. The schematic side view which shows the forklift which the customer of embodiment currently holds. (A) is a perspective view which shows the fork of the forklift which the customer in 1st Embodiment currently holds, (b) is a perspective view which shows the fork of the alternative candidate forklift in 1st Embodiment. (A) is a figure which shows the specification of the forklift which the customer in 1st Embodiment holds, (b) is a figure which shows the present specification of the forklift in 1st Embodiment. (A) is a figure which shows the specification of the forklift which the customer in 2nd Embodiment holds, (b) is a figure which shows the present specification of the forklift in 2nd Embodiment. (A) is a figure which shows the specification of the forklift in 3rd Embodiment, (b) is a figure which shows the present specification in 3rd Embodiment. (A) is a perspective view which shows the digital load meter of the forklift in 4th Embodiment, (b) is a perspective view which shows the display part of the forklift in 4th Embodiment. (A) is a figure which shows the specification of the forklift in 4th Embodiment, (b) is a figure which shows the present specification in 4th Embodiment, (c) is a detailed specification of the present specification in 4th Embodiment. FIG.

(First embodiment)
Hereinafter, a first embodiment in which a sales support device for an industrial vehicle and a terminal for a sales support device are embodied will be described.

  As shown in FIG. 1, the industrial vehicle sales support system 10 includes a server 11 and a sales support device terminal 12 (hereinafter simply referred to as a terminal 12) connected to the server 11 through a network. The terminal 12 is, for example, a tablet terminal, a smartphone, a PC (personal computer), and the like, and includes a software keyboard 13 (identification information input unit) and a display 14 (display unit). The terminal 12 is installed in, for example, an industrial vehicle sales store and is operated by an employee of the sales store. The terminal 12 is provided so as to be able to transmit and receive with the server 11 (transmitting means and receiving means) by being connected to the server 11 via a network.

  The server 11 has a control unit 16 that operates in response to a request from the terminal 12. The control unit 16 has a RAM 17. The server 11 has a sales record database D1 and a specification management database D2. Further, the server 11 includes an input unit 18 (for example, a keyboard), and can input information to the RAM 17, the sales record database D1, and the specification management database D2 by the input unit 18. The server 11 is installed in, for example, an industrial vehicle manufacturer.

  In the sales record database D1, information (product type, option, individual order specification) of industrial vehicles sold in the past is stored corresponding to the body identification information of each industrial vehicle. The vehicle body identification information is individually determined for each industrial vehicle owned by the customer, and corresponds to the specification included in the industrial vehicle used (owned) by the customer. For example, in the present embodiment, as shown in FIG. 4 (a), ATT (attachment), mast, engine, lift height, fork length, FR tire and RR corresponding to the body identification information of a forklift as an industrial vehicle. The tire specifications are stored. The information on the industrial vehicle stored in the sales record database D1 is updated by the dealer or the manufacturer of the industrial vehicle when the customer purchases the industrial vehicle or whenever the specification is changed after the purchase. In the present embodiment, the sales record database D1 is the first storage means.

  The specification management database D2 stores information on specifications (current specifications) of industrial vehicles currently sold. The specification management database D2 is updated by the manufacturer of the industrial vehicle every time specifications are consolidated, added, or the like due to full model changes, minor changes, start of sales of new products, and the like.

  The information on the current specification stored in the specification management database D2 is associated with the specifications of industrial vehicles sold in the past. Specifically, the RAM 17 has information associated with the current specification that can perform the same work as the specification of the industrial vehicle sold in the past when the specification is replaced with the specification of the industrial vehicle sold in the past. Is remembered. Therefore, the RAM 17 functions as a second storage unit. Information stored in the RAM 17 is updated as the specifications are integrated and abolished.

  The sales support system 10 configured as described above is an alternative in which, for example, when an industrial vehicle is replaced, an employee of a sales store can perform the same work as an industrial vehicle currently owned by a customer. Used when presenting industrial vehicles. Hereinafter, as an example, a case where an employee of a dealer presents an alternative forklift accompanying replacement of a forklift (industrial vehicle) currently owned by a customer will be described. First, the forklift currently owned by the customer will be explained. In the following description, “front”, “rear”, “left”, “right”, “upper”, and “lower” are “front”, “rear”, and “left” when the forklift driver is facing the front of the forklift. "" Right "" Up "" Down ".

  As shown in FIG. 2, the forklift 20 is provided with drive wheels 22 at the front lower part of the vehicle body 21 and steering wheels 23 at the rear lower part of the vehicle body 21. A cargo handling device is provided at the front of the vehicle body 21. The mast 24 constituting the cargo handling device is erected on the front portion of the vehicle body 21, and the mast 24 is provided with a pair of left and right forks 26 via a lift bracket 25. A seat 28 is provided in the center of the vehicle body 21. A digital load meter 29 for displaying the load of the load 27 mounted on the fork 26 is provided at the front upper portion of the seat 28. The head guard 30 provided on the upper portion of the seat 28 is provided with a rotating lamp 31. The rotating lamp 31 is a yellow rotating lamp using a white light bulb.

  As shown in FIG. 3 (a), the forklift 20 owned by the customer has a manual fork shifter in which the fork 26 shifts in the left-right direction by rotating a handle 32 provided on the cargo handling device as an attachment. doing. The vehicle body identification information (vehicle body number) of the forklift 20 is defined as AAAA1234.

  As shown in FIG. 3B, at present, a hydraulic fork shifter that can shift the fork 26 in the horizontal direction by the hydraulic cylinder 41 by operating a lever provided on the seat 28 is sold as an attachment. ing. When the customer purchased the forklift 20, the manual fork shifter was sold as an attachment. However, the sales of the manual fork shifter have ended with the start of sales of the hydraulic fork shifter.

  As shown in FIG. 4A, when a store employee inputs vehicle body identification information (AAAAA1234) to the terminal 12, the control unit 16 refers to the sales record database D1 in response to a request from the terminal 12. Thus, the specification of the forklift 20 associated with the vehicle body identification information is specified. Next, the control unit 16 refers to the sales performance database D1 and the specification management database D2, and among the specifications of the forklift 20 currently held by the customer, the specifications that are still being sold (current specifications) Extracts the same specification. Of the specifications of the forklift 20 currently held by the customer, the controller 16 does not currently sell the specifications due to the integration of specifications, etc., and the current specification (customer's specifications) associated with the information stored in the RAM 17 is used. The current specification), which can perform the same operation even if it is replaced with the specification of the forklift 20 possessed, is extracted from the specification management database D2.

  As shown in FIG. 4B, the control unit 16 extracts a hydraulic fork shifter that can be replaced with a manual fork shifter from the specification management database D2. The manual fork shifter that shifts the fork 26 in the left-right direction by manually rotating the handle 32 and the hydraulic fork shifter that shifts the fork 26 in the left-right direction by the hydraulic cylinder 41 have the function of shifting the fork 26 in the left-right direction. Are the same. For this reason, the hydraulic fork shifter is a current specification that can be used for the same work even if it is replaced with a manual fork shifter. Information associated with the current specification that can be performed is stored in the RAM 17.

  When the employee of the sales store inputs the vehicle body identification information, the specifications of the forklift 20 held by the customer shown in FIG. 4A and the specifications of the alternative forklift shown in FIG. 4B are associated with each other. It is displayed on the display 14 of the terminal 12. Accordingly, the server 11 that extracts the current specification in response to a request from the terminal 12 serves as a sales support device for industrial vehicles. The employee presents the alternative forklift shown in FIG. 4B, that is, the forklift in which the manual fork shifter is replaced with a hydraulic fork shifter to the customer. An employee who is a user of the terminal 12 can grasp an alternative forklift by transmitting the current specification from the display 14.

Next, the operation of the sales support apparatus (server 11) of this embodiment will be described.
The server 11 specifies the specification of the forklift 20 currently owned by the customer from the vehicle body identification information input from the terminal 12, and is an alternative that can perform the same work as the forklift 20 currently owned by the customer. Extract the forklift. Then, the information of the extracted alternative forklift is output to the terminal 12.

Therefore, according to the above embodiment, the following effects can be obtained.
(1) When replacing a forklift 20 owned by a customer, even if the specification of the forklift 20 held by the customer is integrated and no longer exists, the current specification can be replaced with the integrated specification Can be extracted to present an alternative forklift that replaces the specification. Therefore, it is possible to present an alternative forklift that can perform the same work regardless of the skills and experience of the employees of the store.

  (2) As the identification information, vehicle body identification information attached to each industrial vehicle is used. From the body identification information, current specifications that can be replaced with a plurality of specifications included in the industrial vehicle are extracted in a lump. For this reason, it is not necessary to input identification information for each specification, and the labor of input is reduced.

  (3) Since the replacement forklift is automatically extracted by the dealer's employee entering the vehicle body identification information, the dealer's employee should immediately make an alternative forklift proposal to the customer. Can do.

(Second Embodiment)
Next, a second embodiment that embodies the sales support device for an industrial vehicle will be described.
As shown in FIG. 5 (a), the specification of the forklift 20 is stored in the sales record database D1 of this embodiment, classified for each function. For example, the yellow rotating light used as the rotating light 31 is classified as “notification” for notifying surrounding people of the approach of the forklift 20.

  As shown in FIG. 5B, the specification management database D2 stores LED yellow rotating lights, yellow strobe lights, and yellow rotating lights. Both the LED yellow rotating light and the yellow strobe light are “notification”. After the purchase of the forklift 20 owned by the customer, LED yellow rotating lights with lower power consumption and longer life than yellow rotating lights, and yellow strobe lights that are more resistant to vibration than yellow rotating lights are released. LED yellow rotating light and yellow strobe light are stored in the specification management database D2. Further, unlike the first embodiment, since the yellow rotating light used for the forklift 20 owned by the customer is also on sale, the yellow rotating light is also stored in the specification management database D2. It can be selected as a specification. In the first embodiment, the hydraulic fork shifter is associated with the current specification of the manual fork shifter. However, in this embodiment, the LED yellow rotating light and the yellow strobe light are the current specifications of the yellow rotating light. Are not individually associated. That is, the RAM 17 stores information associated with each same category.

  When the vehicle body identification information is input to the terminal 12, the control unit 16 extracts from the specification management database D2 a current specification that allows the customer to perform the same work as the specification of the forklift 20 that the customer currently has. At this time, the control unit 16 extracts the current specification of the same classification (same function) as the specification of the forklift 20 currently owned by the customer. That is, in the present embodiment, specifications having the same function are extracted as current specifications that can perform the same work.

  Then, the specifications shown in FIGS. 5A and 5B are displayed on the display 14 of the terminal 12. At this time, as shown in FIG. 5B, as the current specification, the display positions of the LED yellow rotating light and the yellow strobe light having better performance are displayed higher than the yellow rotating light.

  As an alternative candidate for the forklift 20 owned by the customer, an employee of the sales store uses a forklift 20 having the same specifications as the forklift 20 currently owned by the customer (forklift 20 using a yellow rotating light as a rotating light). Can be presented. It is also possible to present a forklift that uses a rotating lamp that has better performance than the forklift 20 currently owned by the customer. That is, in the present embodiment, a plurality of current specifications can be extracted and a plurality of alternative forklifts can be presented.

Therefore, according to the said embodiment, in addition to the effect of 1st Embodiment, the following effects can be acquired.
(4) The sales performance database D1 and the specification management database D2 store specifications classified for each function. For this reason, since the current specification having the same function is extracted as the current specification that can be replaced with the specification of the forklift 20 owned by the customer, whether or not it can be replaced for each specification is made. There is no need. Therefore, the specification management database D2 can be easily updated.

  (5) Since a plurality of current specifications are extracted, the employee of the store can present a plurality of candidates to the customer. The customer can select an arbitrary specification from a plurality of specifications.

(Third embodiment)
Hereinafter, a third embodiment of the industrial vehicle sales support apparatus will be described.
As shown in FIG. 6A, the forklift 20 currently owned by the customer uses a fork of an individual order as a fork 26. When the vehicle body identification information is input to the terminal 12, the control unit 16 extracts the current specification that can be replaced with the specification of the forklift 20 owned by the customer from the specification management database D2.

  As shown in FIG. 6B, the control unit 16 extracts the standard specification fork, the same fork currently used by the customer (order design), and an optional fork from the specification management database D2. The dimensional difference between the standard fork and the optional fork and the fork currently used by customers is 30 mm and 120 mm, respectively. Such a dimensional difference is sufficiently small compared with the load 27 mounted on the fork, and it is considered that the same operation can be performed. In addition, since the forks currently in use can be designed for orders, these forks are extracted from the specification management database D2.

  When ordering parts such as forks, it is necessary to deal with them individually, and mass production is impossible, so the price is higher than standard specifications and optional forks. When three candidates are presented to the customer and the same work can be performed with standard specifications and optional forks, the forklift 20 can be provided to the customer at low cost and the economic burden on the customer can be reduced. Can do.

(Fourth embodiment)
Hereinafter, a fourth embodiment in which an industrial vehicle sales support apparatus is embodied will be described.
As shown in FIG. 7A, the forklift 20 used by the customer has a digital load cell 29 on which the weight of the load 27 mounted on the fork 26 is displayed. At the time of purchase of the forklift 20 currently used by the customer, the digital load cell 29 does not exist in the standard specifications and options, and is provided in the forklift 20 by order design.

  As shown in FIG. 7B, at present, the weight of the load 27 can be displayed on the display unit 42 that is provided at a position where the driver can visually recognize and displays the speed of the forklift 20.

  As shown in FIGS. 8A and 8B, when a store employee inputs vehicle body identification information to the terminal 12, the control unit 16 extracts the display DX as the current specification of the digital load cell 29. Since it is not possible to determine whether or not the digital load cell 29 is included in the specification contents from the specification contents display DX, the details are selected.

  As shown in FIG. 8C, the function of the display DX is displayed on the display 14 by selecting the details. And it can grasp | ascertain that the display DX has the function of a digital load cell. That is, the display DX is a specification name indicating items to be displayed on the display unit 42, and a digital load meter is provided as one of the items that can be displayed by the display unit 42.

In addition, you may change embodiment as follows.
In the embodiment, the employee of the dealer is the user of the terminal 12, but the customer himself / herself operates the terminal 12 to search for a forklift as an alternative candidate for the forklift 20 currently owned by the customer (customer). May be. The industrial vehicle sales support apparatus displays the current specification on the display 14 of the terminal 12 to present an alternative forklift to the customer.

○ Since the identification information is set for each specification, the current specification may be extracted for each specification from the identification information for each specification.
The identification information may be searched from information such as customer name (name or company name), vehicle shipment date, purchase date, and the like.

The industrial vehicle may be other than the forklift 20 such as a towing vehicle (towing tractor) or a power shovel.
○ When multiple current specifications are displayed, the current specifications may be arranged in the order recommended by dealers or industrial vehicle manufacturers, price, popularity, etc. These arrangement orders may be appropriately changed by the user of the terminal 12.

  The input means of the terminal 12 may be a keyboard externally connected to the terminal 12 or may be input by a method of reading information such as a barcode. The display unit of the terminal 12 may be a display externally connected to the terminal 12.

  ○ Although the sales support apparatus has a configuration including the server 11, the sales record database D1 and the specification management database D2 are stored in the storage unit of the terminal 12, and transmission / reception with the server is not performed (or the server is not provided). ) A method that can be performed only by a terminal may be used.

Next, a technical idea that can be grasped from the embodiment and the modification will be additionally described.
(B) Even if the identification information corresponding to the industrial vehicle held by the customer is input to the terminal, the input identification information is transmitted, and replaced with the specification of the industrial vehicle specified by the received identification information An industrial vehicle sales support method, comprising: extracting a current specification capable of performing the same work; transmitting information on the extracted current specification to a terminal; and displaying the received current specification on a display unit.

  D1 ... sales performance database, D2 ... specification management database, 11 ... server, 16 ... control unit, 17 ... RAM, 20 ... forklift.

Claims (4)

First storage means for storing information on the specifications of forklifts held by the customer corresponding to the identification information;
Second storage means for storing information that associates the present specification with the current specification that can perform the same operation even if the specification is replaced with the specification;
Input means for inputting information to at least the second storage means ,
The current specification is associated with the specification having the same function,
A forklift sales support apparatus characterized by specifying a specification of a forklift held by a customer from the first storage means and extracting a current specification corresponding to the specified specification. The identification information, sales support apparatus of a forklift according to claim 1, characterized in that the vehicle body identification information attached to each of the forklift. The forklift sales support device according to claim 1 or 2 , wherein a plurality of the current specifications are extracted. An identification information input means for inputting identification information corresponding to the specifications of the forklift held by the customer;
Transmitting means for transmitting the identification information input from the identification information input means;
Receiving means for receiving information of the current specification that can perform the same work even if replaced with the specification of the forklift specified by the identification information;
Display means for displaying the current specification received by the receiving means in association with the specification,
The forklift sales support device terminal , wherein the current specification is associated with the specification having the same function .