JP6222992B2 - Privilege grant system and privilege grant method - Google Patents

Description

  The present invention relates to a privilege grant system and a privilege grant method, and in particular, relates to a privilege grant system and a privilege grant method for managing waiting for service.

  In stores and entertainment facilities that provide services, if customers are concentrated in a short time, if the number of people who can provide services at one time is exceeded, customers may be kept waiting. There are methods for managing customers waiting for their turn, such as a method of arranging customers in order from the top, a method in which names are entered in order from customers who visit the store, or a method of distributing numbered tickets. In any case, if the customer moves to another store without waiting for the turn, an opportunity loss occurs on the store side.

  On the other hand, in Japanese Patent Application Laid-Open No. 2011-48587 (Patent Document 1), when waiting for a turn is started, an expected waiting time is calculated and a service coupon of an amount corresponding to the calculation is issued, Discloses a technique for suppressing the suspension of waiting.

JP 2011-48587 A

  However, with the technology of Patent Document 1, there is no solution to the customer waiting time, and if the customer waiting time is long, the customer cannot wait for the turn and moves to another store or the like. It will end up.

  An object of the present disclosure is to provide a privilege grant system and a privilege grant method that are made in order to solve the above-described problem and that can improve the waiting order of services.

  A privilege granting system according to a certain aspect is provided with a service based on information on a waiting information acquisition device that acquires information on a waiting customer waiting for a service turn and information on a waiting customer acquired by the waiting information acquisition device. A display device that displays privilege grant information for notifying the customer that the privilege is granted on the condition that a predetermined action is taken, and whether the customer receiving the service satisfies the condition And a privilege granting device that grants a privilege based on the determination result.

  Preferably, the plurality of customers receiving the service are each divided into a plurality of providing customer groups including at least one customer, and the display device is provided corresponding to each of the plurality of providing customer groups, Each includes a plurality of display units provided so that the privilege grant information can be selectively displayed.

  In particular, the display device includes a calculation unit that calculates a period during which the service is provided for each provided customer group that receives the service, and a benefit among the plurality of display units based on a calculation result by the calculation unit. And a priority display control unit that selects a display unit that preferentially displays the assigned information.

  In particular, the waiting information acquisition device acquires information on a plurality of waiting customers who wait for a service order, and the information on the waiting customers includes information on a waiting customer group including at least one waiting customer, The display device includes a comparison unit that compares the number of waiting customers configuring the waiting customer group with the number of customers configuring each provided customer group, and grants a privilege among a plurality of display units based on a comparison result by the comparison unit. And a priority display control unit that selects a display unit that preferentially displays information.

  In particular, the display device gives priority to privilege granting information among a plurality of display units based on the analysis result by the analysis unit and the analysis result by the analysis unit for each provided customer group receiving the service. And a priority display control unit for selecting a display unit to be displayed.

  Preferably, the display device is provided with a terminal having a display function possessed by the customer receiving the service, and the terminal is configured to be communicable with the terminal, based on the information about the customer acquired by the waiting information acquisition device. And a data transmission device that transmits data for displaying the privilege grant information.

  In particular, the data transmission device transmits data for displaying privilege grant information to a terminal located within a predetermined range.

  Preferably, the privilege granting device determines whether or not the customer receiving the service has instructed a predetermined process when the privilege granting information is displayed on the display device, and the privilege granting device determines that the command has been given. Is granted.

  Preferably, the display device is configured to be able to communicate with a terminal owned by a customer who is receiving the service, and data transmission for transmitting data relating to privilege grant information to the terminal via the communication unit. A data acquisition unit that is capable of communicating with a terminal possessed by a customer who is receiving a service, and that can acquire data related to the privilege provision information that the terminal has, An granting determination unit that grants a privilege when it is determined that the acquisition unit has acquired data related to the privilege granting information.

  Preferably, the privilege granting device includes a privilege change unit that changes the content of the privilege to be granted based on the information about the waiting customer acquired by the waiting information acquisition device.

  Preferably, the privilege granting device acquires a period information during which the customer receiving the service receives the period information during which the service is provided, and a privilege granted based on the period information acquired by the period acquisition unit. Includes a privilege change section that changes the content.

  Preferably, when the privilege granting apparatus is in a state in which a service can be provided to a customer group including a plurality of customers, the privilege granting apparatus is used to acquire information related to the number of customers in the customer group that actually uses the service. A number information acquisition unit that acquires the number information and a privilege change unit that changes the content of the privilege to be granted based on the number of users information acquired by the number information acquisition unit.

  Preferably, the waiting information acquisition device includes an imaging unit for imaging a customer who is waiting for a service order, and an analysis unit that analyzes an image captured by the imaging unit and acquires information about the customer.

  Preferably, the display device hides the privilege grant information when the information about the waiting customer acquired by the waiting information acquisition device satisfies a predetermined condition.

  The privilege granting method according to an aspect of the present invention includes a step of acquiring information about a waiting customer who waits for a service turn, and a customer receiving a service based on the acquired information about the waiting customer. A step of displaying on the display device privilege grant information for notifying that a privilege is granted on the condition that a predetermined action is taken, and whether or not the customer receiving the service satisfies the condition, the determination result And a step of granting a privilege based on.

  It is possible to improve the service queuing.

It is a figure explaining privilege grant system 1 according to this Embodiment 1. FIG. It is a figure explaining the specific structure of the apparatus which comprises the privilege provision system 2 according to this Embodiment 2. FIG. It is a block diagram explaining the structure of 10 A of waiting reservation apparatuses. It is a block diagram explaining the structure of 20 A of privilege display apparatuses. It is a block diagram explaining the structure of 30 A of coupon issuing apparatuses. 2 is a block diagram illustrating a configuration of a server 50. FIG. It is a figure explaining the waiting information input screen displayed on the display 15 of 10 A of waiting reservation apparatuses according to this Embodiment 2. FIG. It is a figure explaining an example of privilege provision information displayed on the display 25 of 20 A of privilege display apparatuses according to this Embodiment 2. FIG. It is a figure explaining the coupon issued with the coupon issuing apparatus 30A according to this Embodiment 2. FIG. It is a figure explaining the flow of the data in the privilege provision system 2 according to this Embodiment 2. FIG. It is a flowchart explaining the determination process in the server 50 according to this Embodiment 2. FIG. It is a figure explaining the some privilege display apparatus provided in the privilege provision system according to this Embodiment 3. FIG. It is a figure explaining the functional block of server 50A in the privilege provision system according to this Embodiment 4. FIG. It is a figure explaining the provision customer group list stored in the provision customer group list memory | storage part 504 according to this Embodiment 4. FIG. It is a figure explaining the flow of the data in the privilege provision system according to this Embodiment 4. FIG. It is a flowchart explaining the determination process in the server 50A according to the fourth embodiment. It is a figure explaining the functional block of the server 50B in the privilege provision system according to this Embodiment 5. FIG. It is a figure explaining the waiting customer group list | wrist stored in the waiting customer group list memory | storage part 508. FIG. It is a flowchart explaining the determination process in the server 50B according to this Embodiment 5. It is a figure explaining the functional block of the server 50C in the privilege provision system according to this Embodiment 6. FIG. It is a figure explaining the provision customer group list stored in the provision customer group list storage part 504 according to this Embodiment 6. FIG. It is a figure explaining the specific example of the order list file according to this Embodiment 6. FIG. It is a flowchart explaining the determination process in the server 50C according to the sixth embodiment. It is a figure explaining the specific structure of the apparatus which comprises the privilege provision system 2A according to this Embodiment 7. FIG. It is a block diagram explaining the structure of the waiting reservation apparatus 10B according to this Embodiment 7. FIG. It is a figure explaining the provision customer group list according to this Embodiment 7. FIG. It is a figure explaining the flow of the data in the privilege provision system according to this Embodiment 7. FIG. It is a flowchart explaining the determination process in the server 50 according to this Embodiment 7. It is a figure explaining the specific structure of the apparatus which comprises the privilege provision system 2B according to this Embodiment 8. FIG. It is a block diagram explaining the structure of server 50D according to this Embodiment 8. FIG. It is a figure explaining the specific structure of the apparatus which comprises the privilege provision system 2C according to this Embodiment 9. FIG. It is a block diagram explaining the structure of the privilege display apparatus 20B according to this Embodiment 9. FIG. It is a block diagram explaining the structure of the coupon issuing apparatus 30B according to this Embodiment 9. FIG. It is a figure explaining the flow of the data in the privilege provision system according to this Embodiment 9. FIG. It is a figure explaining the specific structure of the apparatus which comprises the privilege provision system 2D according to this Embodiment 10. FIG. It is a block diagram explaining the structure of 10 C of waiting information acquisition apparatuses according to this 10th Embodiment. It is a figure explaining the specific structure of the apparatus which comprises the privilege provision system 2E according to this Embodiment 11. FIG. It is a figure explaining the functional block of coupon issue apparatus 30C according to this Embodiment 11. FIG. It is a figure explaining the specific example of the privilege table according to this Embodiment 11. FIG. It is a figure explaining the functional block of coupon issue apparatus 30D according to this Embodiment 12. FIG. It is a figure explaining the specific example of the privilege table according to this Embodiment 12. FIG. It is a figure explaining the functional block of the coupon issuing apparatus 30E according to this 13th Embodiment. It is a figure explaining the specific example of the privilege table according to this Embodiment 13. FIG.

  Hereinafter, the privilege grant system according to each embodiment will be described with reference to the drawings. In the following description, the same reference numerals are assigned to the same members. Their names and functions are also the same. Therefore, detailed description thereof will not be repeated.

[Embodiment 1]
<A: Overview of privilege grant system>
Below, the outline | summary of the privilege provision system according to this Embodiment 1 is demonstrated, referring drawings.

FIG. 1 is a diagram illustrating a privilege grant system 1 according to the first embodiment.
Referring to FIG. 1, privilege grant system 1 according to the first embodiment includes waiting information acquisition device 10, display device 20, and privilege grant device 30.

  In this example, as an example, the waiting information acquisition apparatus 10 is provided in a place WR where a customer who waits for a service order (also referred to as a waiting customer in this example) waits. Further, it is assumed that the display device 20 is provided in a place SR where the customer is provided with the service and is provided so that the customer can view the display. Further, it is assumed that the privilege granting device 30 is provided at a place FR that performs accounting processing in order to end the provision of service. In addition, although the place where the said apparatus is provided is demonstrated separately as an example, the said apparatus does not need to be provided for every place in particular, The structure by which all the apparatuses are provided in one place may be sufficient. .

  Moreover, in this example, although the waiting information acquisition apparatus 10 and the display apparatus 20 are connected as an example and the structure by which the display apparatus 20 and the privilege provision apparatus 30 are connected is shown, it is via a network. It is also possible to adopt a configuration in which each is connected to each other.

  The waiting information acquisition device 10 acquires information about a waiting customer who is waiting for the order of “service”. The display device 20 gives a “privilege” on the condition that a “predetermined action” is taken to the customer receiving the service based on the information about the waiting customer acquired by the waiting information acquisition device 10. "Benefit grant information" that notifies you to do. The privilege grant device 30 determines whether or not the customer receiving the service satisfies the condition, and grants the “privilege” based on the determination result.

  In this example, “service” includes various forms such as provision of food and drinks, but in this example, the service can be used at one time due to various restrictions (for example, the number of providers or the location of the provider). This means a service with a limited number of people. That is, there is a possibility that a waiting customer waiting for the turn of the service may occur due to the restriction.

  The “privilege” means, for example, all tangible and intangible items that are beneficial to the customer, such as points, coupons, discounts, crude products, and vouchers.

  Further, the “privilege grant information” may be any information as long as it is sufficient for the customer to recognize that the “privilege” is granted, such as a character, a figure, a symbol, a photograph, or a combination thereof. Any form according to Typically, information such as “Grant a privilege” is given.

  The “predetermined action” means an action that is directly or indirectly related to improvement of waiting for service in this example. Typically, an action such as accounting is given as an action to end the service. In this example, as an example, an operation (input) to the privilege granting device 30 provided in the place FR for accounting to end the provision of the service is an accounting process, that is, an action to end the service. Assume that there is.

  In the privilege grant system 1 according to the first embodiment, the waiting information acquisition device 10 acquires information about a waiting customer who is waiting for a service order. Then, based on the information about the waiting customer acquired by the waiting information acquisition device 10, the display device 20 takes a predetermined action with respect to the customer receiving the service, for example, ends the service. The privilege grant information which notifies that a privilege, for example, a coupon is issued, is displayed as a condition. Then, the privilege granting device 30 determines whether or not the customer receiving the service satisfies the condition (that is, whether or not a predetermined action has been taken), and grants a privilege based on the determination result.

  With this system, customers who receive service are motivated to end the service according to the indication that a privilege is granted by ending the service (for example, issuance of coupons). The number of customers who quit will increase. Along with this, the turnover rate of the service increases, and the service is sequentially provided to the waiting customers waiting for the turn. Therefore, it is possible to improve the waiting order of services.

[Embodiment 2]
<B: Device configuration>
FIG. 2 is a diagram for explaining a specific configuration of an apparatus constituting the privilege grant system 2 according to the second embodiment.

  Referring to FIG. 2, privilege grant system 2 according to the second embodiment includes waiting reservation device 10 </ b> A, privilege display device 20 </ b> A, coupon issue device 30 </ b> A, network 40, and server 50. Each device can communicate with each other via the network 40. Note that the communication may be communication by wired connection or wireless communication.

  The waiting reservation device 10 </ b> A is an example of the waiting information acquisition device 10. The privilege display device 20 </ b> A is an example of the display device 20. The coupon issuing device 30 </ b> A is an example of the privilege granting device 30. In this example, each device exchanges information with the server 50 via the network 40.

  For example, it is assumed that the waiting reservation device 10A is provided at the location WR and the privilege display device 20A is provided at the location WR so that the customer can view the display. Further, the coupon issuing device 30A can be provided at the place FR. The server 50 can be arranged at any one of the above locations, and is not limited to the location, and can be arranged at another location.

  Specifically, the waiting reservation device 10 </ b> A acquires information about a waiting customer who is waiting for a service order and outputs the information to the server 50. The server 50 acquires and accumulates the information. Then, the server 50 notifies the customer receiving the service provision of a privilege on the condition that a predetermined action is taken based on the information about the waiting customer acquired by the waiting reservation device 10A. To the privilege display device 20A so as to display the privilege grant information to be displayed. In response to this, the privilege display device 20A displays the privilege grant information. Coupon issuing device 30A determines whether the customer receiving the service satisfies the condition based on information from server 50, and issues a coupon based on the determination result.

  In addition, in this example, although the structure which provides the server 50 connected with the network 40 is demonstrated, it can also be set as the system structure which does not provide the server 50, when the privilege display apparatus 20A performs the function performed with the server 50. Is possible.

<B1: Configuration of Wait Reservation Device 10A>
FIG. 3 is a block diagram illustrating the configuration of the waiting reservation device 10A.

  Referring to FIG. 3, waiting reservation apparatus 10A may be configured by a general personal computer (PC), and the configuration of waiting reservation apparatus 10A shown in FIG. 3 is the same as that of a general PC. .

  That is, the waiting reservation device 10A includes a CPU (Central Processing Unit) 11 that is an arithmetic device for controlling the whole, and a ROM (Read Only Memory) 16 for storing a program (application) executed by the CPU 11 and the like. , A RAM (Random Access Memory) 12 for functioning as a work area when the CPU 11 executes the program, a memory 13 for storing data to be displayed on the display 15, customer-related information, and the like, and the waiting reservation device 10A includes an operation unit 14 for receiving an operation input, a network communication unit 17 for communicating with the server 50, and a display 15 for displaying information. Each unit is connected by an internal bus so that data can be exchanged between them.

  Note that the operation unit 14 and the display 15 may be configured as a single touch panel, or a device for acquiring peripheral information such as a camera or a microphone (not shown) may be further included. In addition, a printing device for printing a reservation number or the like on a printing sheet when providing a waiting reservation using the waiting reservation device 10A may be further included.

<B2: Configuration of privilege display device 20A>
FIG. 4 is a block diagram illustrating the configuration of the privilege display device 20A.

  Referring to FIG. 4, privilege display device 20A may be configured by a general personal computer (PC), and the configuration of privilege display device 20A shown in FIG. 4 is the same as the configuration of a general PC. .

  That is, the privilege display device 20A includes a CPU (Central Processing Unit) 21 which is an arithmetic device for controlling the whole, and a ROM (Read Only Memory) 26 for storing a program (application) executed by the CPU 21. , A RAM (Random Access Memory) 22 for functioning as a work area when the CPU 21 executes the program, a memory 23 for storing data and various information to be displayed on the display 25, and the privilege display device It includes an operation unit 24 for receiving an operation input for 20A, a network communication unit 27 for communicating with the server 50, and a display 25 for displaying information. Each unit is connected by an internal bus so that data can be exchanged between them.

  In addition, in this example, although the structure provided with the operation part 24 in order to operate privilege display apparatus 20A is shown, it can also be set as the structure which does not provide the operation part 24 especially.

<B3: Configuration of coupon issuing device 30A>
FIG. 5 is a block diagram illustrating the configuration of the coupon issuing device 30A.

  Referring to FIG. 5, the coupon issuing device 30A may be configured by a general personal computer (PC), and the configuration of the coupon issuing device 30A shown in FIG. 5 is the same as the configuration of a general PC. .

  That is, the coupon issuing device 30A includes a CPU (Central Processing Unit) 31 that is an arithmetic device for controlling the whole, a ROM (Read Only Memory) 36 for storing a program (application) executed by the CPU 31, and the like. , A RAM (Random Access Memory) 32 for functioning as a work area when the CPU 31 executes the program, a memory 33 for storing various information, and an operation for accepting an operation input to the coupon issuing device 30A Unit 34, network communication unit 37 for communicating with server 50, display 35 for displaying information, and coupon issuing unit 38 for issuing coupons. Each unit is connected by an internal bus so that data can be exchanged between them.

The coupon issuing unit 38 provides coupons by printing coupon information on printing paper.
In addition, in this example, although the structure provided with the operation part 34 and the display 35 in order to operate 30 A of coupon issuing apparatuses is shown, it is also possible to set it as the structure which does not provide the operation part 34 and the display 35 especially. Is possible.

<B4: Configuration of server 50>
FIG. 6 is a block diagram illustrating the configuration of the server 50.

  Referring to FIG. 6, server 50 may be configured by a general personal computer (PC), and the configuration of server 50 shown in FIG. 6 is the same as the configuration of a general PC.

  That is, the server 50 includes a CPU (Central Processing Unit) 51 which is an arithmetic device for controlling the whole, a ROM (Read Only Memory) 56 for storing a program (application) executed by the CPU 51, and the CPU 51. Via a RAM (Random Access Memory) 52 for functioning as a work area when executing the program, a memory 53 for storing information about customers, etc., and a network 40 for communicating with other devices. A network communication unit 57 for communication. Each unit is connected by an internal bus so that data can be exchanged between them.

  In this example, a configuration in which the operation unit 54 for operating the server 50 is provided will be described. However, a configuration in which the operation unit 54 is not provided is also possible. Further, although a configuration in which a display is not provided will be described, a configuration in which a display is provided is also possible.

<C: Specific examples>
<C1: Screen example of waiting reservation apparatus 10A>
FIG. 7 is a diagram illustrating a wait information input screen displayed on display 15 of wait reservation apparatus 10A according to the second embodiment.

  Referring to FIG. 7, here, there is shown a waiting information input screen 102 that prompts a waiting customer to input information in order to provide a service.

  Specifically, on the waiting information input screen 102, as an example, a guidance “I am busy now. If you want to wait for the service order, please enter the information below” is displayed. Yes.

  In addition, an input area 104 in which the name of the representative can be input and an input area 106 in which the number of groups can be selected are provided. It is assumed that, for example, a software keyboard is displayed by selecting the input areas 104 and 106 so that a customer can input desired information.

  In this example, as an example, a customer (waiting customer) waiting for a service order inputs his / her name and the number of groups, and “name: AA” and “number of groups: 4” are displayed. The case is shown. The name is not limited to the user's own name, and the representative's name or the like can be used. In this example, a group including at least one customer is also referred to as a customer group. A customer group waiting for service is also referred to as a waiting customer group. A customer group receiving service provision is also referred to as a provision customer group.

  In accordance with the input, the waiting reservation device 10A acquires information (name, number of people, etc.) regarding the waiting customer group. Then, the waiting reservation device 10 </ b> A outputs the information to the server 50. The server 50 receives and stores information related to the waiting customer group.

  In this example, a case where the waiting customer directly operates the waiting reservation device 10A will be described. However, the operation is not limited to the waiting customer. For example, a provider who provides a service waits for the input. You may make it operate instead of a customer.

  In addition, a wait release button 108 is provided on the wait information input screen 102. The waiting release button 108 is a button for instructing deletion of information from a waiting customer group list (also referred to as a waiting customer group list). For example, when deleting a waiting customer who stops waiting from the waiting customer group list, or when deleting a waiting customer group whose turn has been received and the waiting has ended, from the waiting customer group list Is possible.

  More specifically, when the wait release button 108 is selected, a waiting customer group list related to the waiting customer group is displayed (not shown), and can be deleted (removed) from the waiting list in the list. Then, the waiting reservation device 10 </ b> A outputs information regarding the deleted waiting customer group to the server 50. The server 50 receives the deletion information related to the waiting customer group, and deletes the information from the waiting customer group list.

  In this example, the case where the waiting customer group is deleted from the waiting reservation device 10 </ b> A has been described. However, the information can be deleted via the operation unit 54 of the server 50.

<C2: Screen example of privilege display device 20A>
FIG. 8 is a diagram illustrating an example of privilege grant information displayed on display 25 of privilege display device 20A according to the second embodiment.

  With reference to FIG. 8, in this example, privilege grant information indicating that a privilege “I will issue a coupon if it comes out after ○ minutes” is displayed. The condition is that “if you come out in minutes later” takes “predetermined action”. The information is an example, and the service provider can edit the content. For example, you may make it input and display the said privilege provision information via the operation part 24 provided in 20 A of privilege display apparatuses.

<C3: Coupon issue example in coupon issue device 30A>
FIG. 9 is a diagram for explaining a coupon issued by the coupon issuing device 30A according to the second embodiment.

  With reference to FIG. 9, the case where a coupon is issued as an example of a privilege is demonstrated here. As an example, here, a case where a coupon of “5% discount from the total amount of accounting” is issued is shown.

  The coupon is an example, and for example, it is possible to make a coupon with a limited time period, such as “5% discount from the accounting amount if accounting within ○ minutes”. It is also possible to make a coupon that can be used next time, such as “5% discount from the accounting amount at the next use”. The content is an example, and the service provider can edit the content. For example, the content may be edited via the operation unit 54 provided in the coupon issuing device 30A.

<D: Outline of operation>
FIG. 10 is a diagram for explaining the flow of data in the privilege grant system 2 according to the second embodiment.

  Referring to FIG. 10, the waiting customer inputs information (also referred to as waiting information) about the waiting customer group to waiting reservation device 10A (step S2). Specifically, information regarding the waiting customer group is input to the waiting information input screen 102 described with reference to FIG.

Next, the waiting reservation device 10A transmits the waiting information to the server 50 (step S3).
Next, the server 50 registers the received waiting information (step S4). Specifically, information about the waiting customer is registered in the waiting customer group list.

Then, the server 50 counts the waiting number (step S6).
Next, the server 50 executes determination processing based on the total waiting number (step S8).

  The server 50 repeats the processes of steps S4 to S8 each time it receives waiting information from the waiting reservation device 10A.

  FIG. 11 is a flowchart illustrating determination processing in server 50 according to the second embodiment.

  With reference to FIG. 11, first, it is determined whether or not the privilege display device 20 is displaying the privilege grant information (step S40). This determination can be made based on whether or not a privilege giving information display instruction to be described later is output.

  Next, when it is determined in step S40 that the privilege display device 20 is not displaying the privilege grant information (NO in step S40), it is determined whether or not the total waiting number exceeds the predetermined number of people serving as a threshold value. (Step S42). The predetermined number of persons is preferably set so that the number of waiting persons becomes an appropriate value because it is a value serving as a trigger for displaying the privilege grant information, that is, the improvement of the waiting number of persons is started. For example, it is possible to set the privilege grant information to be displayed when a waiting number occurs, or to set the number of people so as not to stop waiting. In addition, when there is a certain number of waiting persons that does not stop waiting, it is possible to increase the expectation for the service and to increase the degree of attracting customers for the service.

  If it is determined in step S42 that the total waiting number of persons exceeds the predetermined number of persons serving as a threshold (YES in step S42), the privilege display device 20A is instructed to display the specific provision information. (Step S44).

Then, the process ends (return).
On the other hand, if it is determined in step S42 that the total waiting number of persons does not exceed the predetermined number of persons serving as a threshold (NO in step S42), step S44 is skipped and the process is terminated (return).

  On the other hand, when it is determined in step S40 that the privilege display device 20 is displaying the privilege grant information (YES in step S40), it is determined whether or not the total waiting number is equal to or less than a predetermined number of thresholds. (Step S46).

  If it is determined in step S46 that the total waiting number is equal to or less than the predetermined number of thresholds, the privilege display device 20A is instructed not to display the specific provision information (step S48).

Then, the process ends (return).
On the other hand, if it is determined in step S46 that the total number of waiting persons is not less than the predetermined number of thresholds (NO in step S46), step S48 is skipped and the process is terminated (return).

  In addition, in this example, the case where privilege grant information is displayed and the case where judgment is made based on the same predetermined number of people as a threshold value in the case of non-display have been described, but the case where the hysteresis is given and displayed It is also possible to set a different threshold value for non-display. For example, “0 waiters” may be set as a threshold value for non-display. By changing the threshold value, it is possible to avoid frequently switching between display and non-display of the privilege grant information in the privilege display device 20A.

  Referring to FIG. 10 again, in this example, the case is shown where the server 50 instructs the privilege display device 20A to display the privilege grant information by the determination process (step S10). Specifically, when it is determined that the total waiting number exceeds the waiting number as a threshold, the privilege display device 20A is instructed to display the privilege grant information.

  The privilege display device 20A receives the privilege grant information display instruction from the server 50 and displays the specific grant information (step S12). Specifically, the screen as described in FIG. 8 is displayed. Note that the content displayed on the screen may be displayed based on data included in the privilege grant information display instruction from the server 50, or data stored in advance by the privilege display device 20A. It is also possible to display based on

  On the other hand, in coupon issuing device 30A, it is determined whether or not there is an input (step S30). The input is a coupon issue request instructed via the operation unit 34 of the coupon issue device 30A. The input may be an input from a customer or an input from the service provider side.

  When coupon issuing apparatus 30A determines that there is an input (YES in step S30), it outputs an inquiry request to server 50 to determine whether the condition for issuing the coupon is satisfied (step S30). S31).

  The server 50 determines the content of the response to the coupon issuing device 30A in response to the inquiry request (step S32). Specifically, when there is an inquiry request from the coupon issuing device 30A, the server 50 determines whether the privilege grant information is currently displayed on the privilege display device 20A. That is, it is possible to determine whether or not a privilege giving information display instruction has been output.

  Then, the server 50 outputs the determination result to the coupon issuing device 30A (step S33). Specifically, the server 50 replies to the coupon issuing device 30A that it is being displayed when the privilege grant information is currently displayed on the privilege display device 20A. On the other hand, when it is not being displayed, the coupon issuing device 30A is answered that it is not displayed.

The coupon issuing device 30A receives and determines the answer result (step S34).
Specifically, if it is being displayed as an answer from the server 50, it is determined OK. On the other hand, if it is not displayed as an answer from the server 50, it is determined as determination NG.

  And coupon issuer 30A judges whether it is determination OK (Step S35).

  When coupon issuing device 30A determines that the determination is OK in step S35 (YES in step S35), it issues a coupon (step S36).

  On the other hand, if the coupon issuing device 30A determines that the determination is not OK in step S35, that is, the determination is NG (NO in step S35), the coupon issuing device 30A ends without issuing a coupon. Then, the process returns to the first step S30.

  In addition, the waiting reservation device 10A accepts an input for releasing information on the waiting customer group (wait release information input) (step S14).

  Next, the waiting reservation device 10A transmits the waiting release information to the server 50 (step S15).

  The server 50 deletes the waiting information based on the received waiting release information (step S16). Specifically, the waiting information is deleted from the waiting customer group list.

  Then, the server 50 counts the waiting number (step S18). Specifically, the number of waiting persons is totaled based on the deleted waiting customer group list.

  Next, the server 50 executes a determination process based on the total waiting number (step S20). In accordance with the flow described in FIG. 11, it is determined whether or not the total number of people is equal to or less than a certain threshold value.

  In this example, the case where the server 50 instructs the privilege display device 20A to hide the privilege grant information by the determination process is shown (step S22). Specifically, when it is determined that the total waiting number is equal to or less than a predetermined number of thresholds, the privilege display device 20A is instructed to hide the privilege grant information.

  The privilege display device 20A receives the privilege grant information non-display instruction from the server 50 and hides the privilege grant information (step S24). Specifically, the display of the screen as described with reference to FIG.

  The server 50 repeats the processes of steps S16 to S20 each time it receives wait release information from the wait reservation device 10A.

  When the number of waiting customers exceeds a predetermined number by the method according to the privilege grant system 2 according to the second embodiment, the privilege grant information is displayed to the customer who provides the service by the privilege display device 20A. Since the motivation to end the service works for the customer receiving the service by displaying the privilege grant information, the number of customers who end the service increases. Along with this, the turnover rate of the service increases, and the service is sequentially provided to the waiting customers waiting for the turn. Therefore, it is possible to improve the waiting order of services.

  Further, when the number of waiting customers is equal to or less than the predetermined number, the privilege grant information display on the privilege display device 20A is not displayed. It is possible to adjust the turnover rate of the service by hiding the privilege grant information. In other words, when the number of waiting customers is decreasing, by stopping the display that prompts the customer who is receiving the service to end the service, a comfortable service can be provided to the customer who is receiving the service. It will be possible to continue using it. It is also possible to increase the repeat rate of the service by improving the satisfaction and comfort of the customer receiving the service.

[Embodiment 3]
In the above-described embodiment, for example, a case has been described in which the entire customer receiving the service views the privilege grant information displayed on at least one privilege display device 20A.

  In the third embodiment, a case will be described in which privilege grant information is displayed for each group of customers, not for the entire customers receiving the service. Since other configurations are the same as those described in the second embodiment, detailed description thereof will not be repeated.

<E: Overview of multiple privilege display devices>
FIG. 12 is a diagram for explaining a plurality of privilege display devices provided in the privilege grant system according to the third embodiment.

  Referring to FIG. 12, here, a case where three privilege display devices 20A1 to 20A3 are provided is shown. In this example, a case is shown in which places SR1 to SR3 are provided as places where services are provided for each group. The case where privilege display apparatus 20A1-20A3 is arrange | positioned corresponding to each place SR1-SR3, respectively is shown.

  For example, each of the locations SR1 to SR3 can include a table or the like on which services are typically provided. Here, as an example, the case where the group is divided into three groups is shown, and the number of customers constituting each group is also different.

  By displaying the privilege grant information on each of the places SR1 to SR3, that is, the privilege display devices 20A1 to 20A3 provided for each group, it is easy for the customers who make up each group to recognize the privilege grant information. Is possible.

(Modification)
Moreover, in the above, the structure which can display privilege provision information on privilege display apparatus 20A1-20A3 provided for every group was demonstrated. Then, according to the display of the specific display device, the coupon issuing device 30A can be configured to input, but a button for instructing the end of the service to each of the privilege display devices 20A1 to 20A3 (for example, accounting) It is also possible to provide a processing button). And when there is an input of the button, an inquiry request is output from the privilege display device to the server without inputting at the coupon issuing device 30A, and the coupon is issued in the same manner as described above. Anyway. The same applies to the following embodiments.

[Embodiment 4]
In this Embodiment 4, the display of privilege provision information useful in the system structure containing the some privilege display apparatus in said Embodiment 3 is demonstrated.

  In the privilege grant system in this Embodiment 4, the case where the privilege display apparatus which displays privilege provision information according to the length which has received provision of service is selected is demonstrated.

<F: Functional configuration of server device>
FIG. 13 is a diagram illustrating functional blocks of server 50A in the privilege grant system according to the fourth embodiment. The functional block is mainly a functional block of determination processing in this example.

  Referring to FIG. 13, server 50A in the privilege grant system according to the fourth embodiment includes display determination unit 500, priority display control unit 502, period calculation unit 501, provided customer group list storage unit 504, and timing. Part 506.

  The display determination unit 500, the priority display control unit 502, and the period calculation unit 501 are functions realized by the CPU 51 provided in the server 50A executing a predetermined program stored in the ROM 56. The provided customer group list storage unit 504 is provided for a partial area of the memory 53, and a list relating to a group providing a service (also referred to as a provided customer group list) is registered. The timekeeping unit 506 is a part that acquires time information, and may measure time within the server 50A or may be acquired from the outside. The time information is used when information is registered in the provided customer group list storage unit 504.

The display determination unit 500 is a part that determines display / non-display of privilege provision information.
The period calculation unit 501 is a part that calculates a period from the start of service provision according to an instruction from the display determination unit 500, and calculates a service provision period for each group registered in the provision customer group list.

  The priority display control unit 502 displays a privilege grant information by selecting a privilege display device that displays preferentially based on the calculation result in the period calculation unit 501 for each group registered in the provided customer group list. Instruct.

  FIG. 14 is a diagram illustrating a provided customer group list stored in provided customer group list storage unit 504 according to the fourth embodiment.

  Referring to FIG. 14, in this example, a case where a plurality of groups (also referred to as customer groups) are registered as the provided customer group list is shown. In this example, the case where time, a customer name, the number of persons, and a place are each registered is shown. Specifically, time “19:00”, customer “AA”, number of people “4”, and location “SR1” are registered as the first provided customer group. As the second provided customer group, time “19:10”, customer “BB”, number of people “2”, and place “SR2” are registered. As the third provision customer group, time “19:20”, customer “CC”, number of people “1”, and location “SR3” are registered. In this example, privilege display devices 20A1 to 20A3 are associated in advance with locations SR1 to SR3, respectively. In addition, you may make it register not only a place but privilege display apparatus 20A1-20A3.

  It is assumed that the provided customer group list is created, for example, with an input (wait release information input) for releasing the information about the waiting customer described above. Specifically, the server 50A receives the waiting release information input, and moves the information to the provided customer group list with respect to information related to the customers registered in the waiting customer list. In addition, about the customer who stopped waiting, information shall not be moved to a provision customer group list. In this example, the case where the time when the information is moved is recorded as the time when the service is started is shown as an example. Regarding the association with the location, for example, after the list is created, the provider providing the service may edit and register the list via the operation unit 54 of the server. Alternatively, information relating to the location when the information is moved to the provided customer group list by inputting the information relating to the location together with the information for releasing the information relating to the waiting customer for the waiting reservation device 10A and transmitting the information to the server 50A. May be registered together.

<G: Outline of operation>
The data flow in the privilege grant system according to the fourth embodiment is basically the same as the data flow described in FIG.

  FIG. 15 is a diagram for explaining a data flow in the privilege grant system according to the fourth embodiment.

  Referring to FIG. 15, it differs from the data flow of FIG. 10 in that steps S8 and S20 are replaced with steps S8A and S20A. Since the other points are the same, detailed description thereof will not be repeated.

  FIG. 16 is a flowchart illustrating determination processing in server 50A according to the fourth embodiment.

  Referring to FIG. 16, it differs from the determination process in FIG. 11 in that steps S50 and S52 are provided instead of step S44. Since the other points are the same, detailed description thereof will not be repeated. In addition, the display determination part 500 performs the process in step S40, S42, S46.

  In step S42, when it is determined that the total waiting number exceeds the predetermined number of persons serving as a threshold (YES in step S42), a service providing period is calculated (step S50). Specifically, the display determination unit 500 instructs the period calculation unit 501 to calculate the service period. The period calculation unit 501 calculates a service provision period by referring to each provision customer group in the provision customer group list stored in the provision customer group list storage unit 504. For example, for each provided customer group, the service providing period is calculated based on the current time and the registered time.

  Next, a privilege display device is selected and display is instructed (step S52). Specifically, the priority display control unit 502 selects a privilege display device to be preferentially displayed based on the service provision period in each of the provided customer groups calculated by the period calculation unit 501, and displays the selected privilege display. Instruct the device to display privilege grant information. For example, it is possible to select a privilege display device corresponding to a customer group that provides the longest service provision period.

Then, the process ends (return).
On the other hand, if it is determined in step S42 that the total waiting number of persons does not exceed the predetermined number of persons serving as a threshold (NO in step S42), steps S50 and S52 are skipped and the process is terminated (return). .

  If it is determined in step S46 that the total waiting number is equal to or less than the predetermined number of thresholds, the specific provision information is not displayed on all the privilege display devices or the displayed privilege display devices. (Step S48). Specifically, the display determination unit 500 instructs the priority display control unit 502 not to display. The priority display control unit 502 instructs all privilege display devices or the privilege display devices that are displayed in accordance with the instruction to hide the privilege grant information.

Then, the process ends (return).
On the other hand, if it is determined in step S46 that the total number of waiting persons is not less than the predetermined number of thresholds (NO in step S46), step S48 is skipped and the process is terminated (return).

  In the example of FIG. 14 described above, for example, the priority display control unit 502 instructs the privilege display device 20A1 corresponding to the group of customers “AA” having a long service provision period to display the privilege grant information. Thereby, since privilege provision information is displayed with respect to the group of customers with a long service provision period, privilege provision information can be displayed effectively. By displaying privilege grant information for a customer group with a long service provision period by this display, the motivation for terminating the service works for the group, and the turnover rate of the service can be increased. This display is given priority to customer groups with long service provision periods and not displayed to short customer groups, so that it is possible to prevent distrust of prompting the end of service for short customers. It is.

  Moreover, in this example, although the case where privilege grant information was preferentially displayed with respect to the privilege display apparatus corresponding to the customer group of the longest service provision period as a calculation result of a service provision period was demonstrated as an example, 1 For example, it is possible to preferentially display a plurality of privilege display devices such as the second highest.

  Moreover, you may make it display on the privilege display apparatus corresponding to the customer group exceeding the predetermined period as a service provision period, without assigning | ranking order, for example.

  In this example, the form in which the privilege display device and the server are separated has been described, but the privilege display device and the server may be configured as a single device without being separated.

[Embodiment 5]
In the privilege grant system in this Embodiment 5, the case where the privilege display apparatus which displays privilege provision information according to the number of groups of waiting customers is selected is demonstrated.

<H: Functional configuration of server device>
FIG. 17 is a diagram illustrating functional blocks of server 50B in the privilege grant system according to the fifth embodiment.

  Referring to FIG. 17, server 50B in the privilege granting system according to the fifth embodiment includes display determination unit 500, priority display control unit 502, comparison unit 503, provided customer group list storage unit 504, and waiting customer group. A list storage unit 508.

  The display determination unit 500, the priority display control unit 502, and the comparison unit 503 are functions realized when the CPU 51 provided in the server 50B executes a predetermined program stored in the ROM 56. The provided customer group list storage unit 504 and the waiting customer group list storage unit 508 are provided for a partial area of the memory 53. The provision customer group list is registered in the provision customer group list storage unit 504. The provided customer group list is the same as that described with reference to FIG. The waiting customer group list storage unit 508 stores a waiting customer group list.

  The comparison unit 503 includes the number of waiting customer groups registered in the waiting customer group list storage unit 508 according to an instruction from the display determination unit 500 and the provided customer group (customer group) registered in the provided customer group list storage unit 504. This is a part that compares the number of people.

  The priority display control unit 502 selects a privilege display device to be preferentially displayed based on the comparison result of the comparison unit 503 and instructs the privilege display information to be displayed.

  FIG. 18 is a diagram for explaining a waiting customer group list stored in the waiting customer group list storage unit 508.

  Referring to FIG. 18, in this example, a case where a plurality of waiting customer groups are registered as a waiting customer group list is shown. In this example, the case where time, a customer name, and the number of persons are each registered is shown. Specifically, time “19:30”, customer “XX”, and number of people “2” are registered as the first waiting customer group. As the second waiting customer group, time “19:40”, customer “YY”, and number of people “4” are registered.

  As described above, the waiting customer group list is created in accordance with the input via the waiting information input screen 102 of the waiting reservation apparatus 10A. Specifically, the server 50B receives the waiting information input and registers it in the waiting customer group list.

<I: Outline of operation>
The data flow in the privilege grant system according to the fifth embodiment is basically the same as the data flow described with reference to FIG. 15, and only the determination process is different.

  FIG. 19 is a flowchart illustrating determination processing in server 50B according to the fifth embodiment.

  Referring to FIG. 19, it differs from the determination process in FIG. 11 in that steps S60 to S74 are provided instead of step S44. Since the other points are the same, detailed description thereof will not be repeated. In addition, the display determination part 500 performs the process in step S40, S42, S46.

  If it is determined in step S42 that the total number of waiting people exceeds the predetermined number of thresholds (YES in step S42), a waiting customer group list is acquired (step S60). Specifically, the display determination unit 500 instructs the comparison unit 503, and the comparison unit 503 acquires information regarding the waiting customer group list stored in the waiting customer group list storage unit 508.

  Next, in step S62, the provided customer group list is acquired (step S62). Specifically, the comparison unit 503 acquires information related to the provided customer group list stored in the provided customer group list storage unit 504.

And the comparison part 503 compares both (step S64).
Then, it is determined whether there is a group with the same number of people (step S66). Specifically, the comparison unit 503 extracts the first waiting customer group from the waiting customer group list, and determines whether there is a group with the same number of persons in the provided customer group list.

  If it is determined in step S66 that there is a group with the same number of persons (YES in step S66), a privilege display device corresponding to the same number of groups is selected and displayed (step S68). Specifically, the priority display control unit 502 selects the privilege display device corresponding to the provided customer group with the same number of persons from the provided customer group list based on the comparison result from the comparing unit 503, and selects the selected privilege. Instructs the display device to display the privilege grant information. If there are multiple groups with the same number of people, select a privilege display device corresponding to the provision customer group with the old time and instruct the selected privilege display device to display the privilege grant information. Is possible.

Then, the process ends (return).
If it is determined in step S66 that there is no group with the same number of persons (NO in step S66), it is determined whether there is a group with a large number of persons (step S70). Specifically, the comparison unit 503 refers to the provided customer group list to determine whether there are more provided customer groups than the number of extracted waiting customer groups.

  If it is determined in step S70 that there are a large number of groups (YES in step S70), the privilege display device corresponding to the large number of groups is instructed to display the privilege grant information (step S72). . Specifically, the priority display control unit 502 selects a privilege display device corresponding to a provision customer group having a larger number than the number of waiting customer groups in the provision customer group list based on the comparison result from the comparison unit 503. Then, the selected privilege display device is instructed to display the privilege grant information. In addition, when there are a plurality of groups with a large number of people, it is possible to select a privilege display device corresponding to the provision customer group with an old time and instruct the selected privilege display device to display the privilege grant information. Is possible.

Then, the process ends (return).
On the other hand, if it is determined in step S70 that there is no group with a large number of people (NO in step S70), an instruction is given to display the privilege grant information on a plurality of privilege display devices respectively corresponding to the plurality of groups. (Step S74). Specifically, the priority display control unit 502 selects and selects a plurality of privilege display devices respectively corresponding to a plurality of provided customer groups from the provided customer group list based on the comparison result from the comparing unit 503. Instructing a plurality of privilege display devices to display privilege grant information. In this case, it is desirable to display privilege grant information on a plurality of privilege display devices corresponding to a plurality of provided customer groups so that the number is larger than the number of waiting customer groups. In addition, it is possible to select a plurality of privilege display devices corresponding to the providing customer group with an old time and instruct the selected privilege display devices to display the privilege grant information.

Then, the process ends (return).
In the example of FIG. 18, for example, the comparison unit 503 refers to the provided customer group list and the waiting customer group list and matches the number of people “2” corresponding to the group of the first waiting customer group “XX”. Determine if there is a group. In this case, the time “19:10”, the customer “BB”, the number of people “2”, and the place “SR2”, which are the second provided customer group in the provided customer group list, match.

  Based on the comparison result of the comparison unit 503, the priority display control unit 502 instructs the privilege display device 20B1 corresponding to the second provided customer group to display the privilege grant information. Thereby, since privilege provision information is displayed with respect to the group of customers with the same number of persons, privilege provision information can be displayed effectively. By displaying privilege grant information to customer groups with the same number of people by the display, the motivation to end the service works for the group, and when the group ends the service, the waiting customer group immediately It is possible to increase the service turnover rate.

  In this example, as an example, the first waiting customer group is extracted from the waiting customer group list, and the privilege grant information is displayed on the privilege display device corresponding to the providing customer group with the same number of people. Although described, in particular, the process according to the same method may be executed for a plurality of waiting customer groups such as the second, third, etc. without being limited to the first waiting customer group.

  In this example, the form in which the privilege display device and the server are separated has been described, but the privilege display device and the server may be configured as a single device without being separated.

[Embodiment 6]
In the privilege grant system in this Embodiment 6, the case where the privilege display apparatus which displays privilege provision information according to the provision content of a service is selected is demonstrated.

<J: Functional configuration of server device>
FIG. 20 is a diagram illustrating functional blocks of server 50C in the privilege grant system according to the sixth embodiment.

  Referring to FIG. 20, server 50 </ b> C in the privilege grant system according to the sixth embodiment includes display determination unit 500, priority display control unit 502, order analysis unit 505, and provided customer group list storage unit 504.

  The display determination unit 500, the priority display control unit 502, and the order analysis unit 505 are functions realized when the CPU 51 provided in the server 50C executes a predetermined program stored in the ROM 56. The provided customer group list storage unit 504 is provided for a partial area of the memory 53. The provision customer group list is registered in the provision customer group list storage unit 504. Details of the provided customer group list will be described later.

  The order analysis unit 505 is a part that determines the state of the order contents based on the order list file registered in the provided customer group list storage unit 504.

  The priority display control unit 502 instructs to select the privilege display device to be preferentially displayed based on the analysis result of the order analysis unit 505 and display the privilege grant information.

  In this example, the state of the order content is determined as the analysis result of the order analysis unit 505. Specifically, it is determined whether or not the use of the service is almost finished according to the state of the order contents. And privilege provision information is preferentially displayed with respect to the provision customer group applicable when the completion | finish of use of a service is near.

  FIG. 21 is a diagram illustrating a provided customer group list stored in provided customer group list storage unit 504 according to the sixth embodiment.

  Referring to FIG. 21, the difference is that an order list file is further registered as compared to the provided customer group list described in FIG. Since the other points are the same, detailed description thereof will not be repeated.

  Specifically, it is assumed that the order list file P is registered corresponding to the customer “AA” which is the first providing customer group. Further, it is assumed that the order list file Q is registered corresponding to the customer “BB” which is the second provision customer group. Further, it is assumed that the order list file R is registered corresponding to the customer “CC” which is the third provision customer group.

  The order list file is a list file of service contents ordered by the providing customer group. In this example, as an example of service content, an order for food at a restaurant will be described as an example.

FIG. 22 is a diagram illustrating a specific example of an order list file according to the sixth embodiment.
With reference to FIG. 22A, here, examples of order list files P to R are shown.

  The order list file P shows a case where “salad”, “soup”, “main”, “rice”, and “dessert” are registered as food orders.

  The order list file Q shows a case where “salad” is registered as an order for cooking.

  The order list file R shows a case where “salad” and “soup” are registered as food orders.

  The order list file is obtained by registering contents of a food order received from a provider group by a provider who provides a service. Specifically, the order list file stored in the provided customer group list storage unit 504 can be registered by inputting the order contents of each provided customer group via the operation unit 54 of the server 50C. is there.

  Note that the order list file is transmitted to the server 50C from another terminal for managing the contents of the order, rather than being input by the operation unit 54 of the server 50C, and stored in the provided customer group list storage unit 504. An order list file may be registered. In this case, it is necessary to associate in advance which customer group the order list file corresponds to by giving an identification number or the like.

  With reference to FIG. 22 (B), an example of the point table according to the order content is shown. Here, a case is shown in which points are respectively assigned to dishes (“salad”, “soup”, “main”, “rice”, “dessert”). A case where “+1” points are allocated is shown. The point table is used for point calculation described later. For example, the point table is stored in the ROM 36 or the memory 33 of the server 50C. In addition, in this example, although the case where the same point is each allocated is demonstrated as an example, naturally it is also possible to change a point according to a dish.

<K: Outline of operation>
The data flow in the privilege grant system according to the sixth embodiment is basically the same as the data flow described with reference to FIG. 15, and only the determination process is different.

  FIG. 23 is a flowchart illustrating determination processing in server 50C according to the sixth embodiment.

  Referring to FIG. 23, compared to the determination process in FIG. 11, the difference is that steps S80 to S86 are provided instead of step S44. Since the other points are the same, detailed description thereof will not be repeated. In addition, the display determination part 500 performs the process in step S40, S42, S46.

  If it is determined in step S42 that the total number of waiting persons exceeds the predetermined number of persons serving as a threshold (YES in step S42), an order list file is acquired (step S80). Specifically, the display determination unit 500 instructs the order analysis unit 505 to execute order analysis processing. The order analysis unit 505 acquires an order list file of the provided customer group list stored in the provided customer group list storage unit 504.

  Then, points are calculated based on the acquired order list file (step S82). Specifically, the order analysis unit 505 calculates points according to the order contents based on an order list file corresponding to each provided customer group included in the provided customer group list.

  Next, it is determined whether there is an order list file with a large point (step S84). Specifically, based on the analysis result of the order analysis unit 505, the priority display control unit 502 determines whether there is an order list file with a large point. Whether or not the point is large is determined whether it exceeds a predetermined value which is a certain threshold value.

  If it is determined in step S84 that there is an order list file having a large point (YES in step S84), a privilege display device corresponding to the order list file having a large point is selected and displayed (step S86). . Specifically, the priority display control unit 502 selects a privilege display device corresponding to the provided customer group corresponding to the order list file having a large point from the provided customer group list based on the analysis result from the order analyzing unit 505. Then, the selected privilege display device is instructed to display the privilege grant information. When the order list file has a large point, it is possible to determine that the service use is almost finished in a series of flow from the start to the end of use of the service.

Then, the process ends (return).
If it is determined in step S84 that there is no order list file with a large point (NO in step S84), step S86 is skipped and the process is terminated (return).

  In the example of FIGS. 21 and 22, for example, the order analysis unit 505 refers to the provided customer group list and finds the point of the order list file P corresponding to the first provided customer group (customer “AA”). “5”, the point of the order list file Q corresponding to the second provided customer group (customer “BB”) is “1”, the order list file R corresponding to the third provided customer group (customer “CC”) It is determined that the point is “2”.

  Based on the analysis result of the order analysis unit 505, the priority display control unit 502 instructs the privilege display device 20A1 corresponding to the first provided customer group to display the privilege grant information. As a result, the privilege grant information is displayed for the customer group that is determined to be near the end of the use of the service, so that the privilege grant information can be effectively displayed. It is possible to increase the turnover rate of the service by displaying the benefit grant information to the customer group that is determined to be nearing the end of the use of the service by the display, and to motivate the group to end the service. is there. This indication is given preferentially to customer groups that are deemed to be close to the end of service use. For example, it is not displayed for customer groups that have started using the service. It is possible to avoid distrust in encouraging

  In this example, for example, the privilege grant information can be displayed on the privilege display device corresponding to the provision customer group having the order list file having the largest point in the provision customer group list. It is possible to make it display with respect to the privilege display apparatus corresponding to the customer group exceeding the predetermined value.

  Also, in this example, the order analysis unit 505 determines that the end of service use is near when the service use is nearly complete, and the points corresponding to the dishes are totaled to determine whether the service use is close. Although the method has been described, the present invention is not limited to this method. For example, it may be determined whether or not the use of the service is almost finished by analyzing the combination of dishes, the number of orders, the order of orders, and the like.

  Further, it may be determined whether or not the use of the service is almost finished in combination with the service providing period described above. For example, the privilege grant information may be displayed on the privilege display device corresponding to the provision customer group having the largest order list among the provision customer group lists whose service provision period exceeds a predetermined period.

  Also, in the above, the method of determining that the end of service use is near is determined by summing up the points corresponding to dishes to determine whether the end of service use is near, but in the case of a large point, In the case of a small point, it may be determined that the use of the service is almost finished.

  For example, when a predetermined service provision period has passed, it is considered that the order has been completed if the point is smaller than a predetermined threshold value. In this case, the privilege grant information may be displayed on the privilege display device corresponding to the providing customer group having the order list with a small point. Alternatively, the service provision period may be divided in stages, and the threshold point may be changed according to the provision period.

  In this example, the form in which the privilege display device and the server are separated has been described, but the privilege display device and the server may be configured as a single device without being separated.

[Embodiment 7]
In the above-described embodiment, the case where the privilege grant information is displayed on the privilege display device provided on the provider side providing the service has been described. However, the privilege grant information is not displayed on the device but displayed on the personal terminal. Anyway.

<L: Device configuration>
FIG. 24 is a diagram illustrating a specific configuration of an apparatus that configures privilege provision system 2A according to the seventh embodiment.

  Referring to FIG. 24, the privilege grant system 2A according to the seventh embodiment is different from the privilege grant system 2 described in FIG. 2 in that the waiting reservation device 10A is replaced with the waiting reservation device 10B, and the privilege display. The difference is that a wireless communication device 4 and terminals 3A to 3C owned by a customer are provided instead of the device 20A. Since other configurations are the same as those described in FIG. 2, detailed description thereof will not be repeated. The wireless communication device 4 is connected to the network 40 and is provided so as to be able to communicate with the terminals 3A to 3C.

  In this example, a method of delivering privilege grant information from the server 50 to the terminals 3A to 3C via the wireless communication device 4 will be described.

  The configuration of each of the terminals 3A to 3C may be configured by a general personal computer (PC). For example, since it is basically the same as the privilege display device 20A described in FIG. Omitted.

  FIG. 25 is a block diagram illustrating a configuration of wait reservation apparatus 10B according to the seventh embodiment.

  Referring to FIG. 25, the point that it further includes terminal ID acquisition unit 18 is different from the configuration of waiting reservation apparatus 10 </ b> A described in FIG. 3. Since other configurations are the same, detailed description thereof will not be repeated.

  The terminal ID acquisition unit 18 is provided so as to be communicable with a terminal possessed by the customer, and acquires an identification number provided uniquely for the terminal.

  In this example, in the input on the waiting information input screen 102 described above, the terminal ID acquisition unit 18 acquires a terminal ID by communicating with a terminal owned by a customer.

  Then, the waiting reservation device 10 </ b> B acquires information (name, number of people, etc.) regarding the waiting customer group, acquires an identification number, and outputs the information to the server 50. The server 50 receives and stores information related to the waiting customer group.

  Then, as described above, it is assumed that the provided customer group list is created in accordance with the input for canceling the information about the waiting customer (input for waiting cancellation information).

  Specifically, the server 50 receives the wait release information input, and moves the information to the provided customer group list regarding information related to the customers registered in the waiting customer list.

FIG. 26 is a diagram illustrating a provided customer group list according to the seventh embodiment.
Referring to FIG. 26, in this example, a case where a plurality of groups (also referred to as customer groups) are registered as the provided customer group list is shown. In this example, the case where time, a customer name, the number of persons, and an identification number are each registered is shown. Specifically, time “19:00”, customer “AA”, number of people “4”, and identification number “ID01” are registered as the first provided customer group. As the second provided customer group, time “19:10”, customer “BB”, number of people “2”, and identification number “ID02” are registered. As the third providing customer group, time “19:20”, customer “CC”, number of people “1”, and identification number “ID03” are registered. In this example, as an example, the identification numbers “ID01”, “ID02”, and “ID03” are assumed to correspond to the terminals 3A to 3C, respectively.

<M: Outline of operation>
The data flow in the privilege grant system according to the seventh embodiment is basically the same as the data flow described in FIG.

  FIG. 27 is a diagram illustrating a data flow in the privilege grant system according to the seventh embodiment.

  Referring to FIG. 27, the difference between the flow of data in FIG. 10 and the replacement of steps S8 and S20 with steps S8B and S20B and the replacement of the privilege display device with a terminal are different. Since the other points are the same, detailed description thereof will not be repeated.

  FIG. 28 is a flowchart illustrating determination processing in server 50 according to the seventh embodiment.

  Referring to FIG. 28, compared to the determination process in FIG. 11, the difference is that step S44A is provided instead of step S44, and step S48A is provided instead of step S48. Since the other points are the same, detailed description thereof will not be repeated.

  Specifically, in step S42, when it is determined that the total waiting number exceeds the predetermined number of people as a threshold value (YES in step S42), the provided customer group list is referred to the corresponding terminal. In response, the user is instructed to display the privilege grant information (step S44A). Then, the process ends (return).

  On the other hand, if it is determined in step S42 that the total number of waiting persons does not exceed the predetermined number of persons serving as a threshold (NO in step S42), step S44A is skipped and the process ends (return).

  If it is determined in step S46 that the total waiting number is equal to or less than the predetermined number of thresholds, the corresponding customer group list is referred to instruct the corresponding terminal to hide the specific provision information. (Step S48A). Then, the process ends (return).

  On the other hand, if it is determined in step S46 that the total waiting number is not equal to or less than the predetermined number of thresholds (NO in step S46), step S48A is skipped and the process ends (return).

  In the example of FIG. 26 described above, the server 50 refers to the provided customer group list via the wireless communication device 4, and sends the information to the terminals 3A to 3C corresponding to the identification numbers “ID01”, “ID02”, and “ID03”, respectively. An instruction is given to display the privilege grant information. Specifically, display data for displaying privilege grant information is distributed from the server 50 via the wireless communication device 4. And each terminal 3A-3C receives the said display data, and displays privilege provision information on the display provided in each terminal.

  Since the motivation to end the service works for the customer receiving the service by displaying the privilege grant information, the number of customers who end the service increases. Along with this, the turnover rate of the service increases, and the service is sequentially provided to the waiting customers waiting for the turn. Therefore, it is possible to improve the waiting order of services.

  Further, regarding the display, since the privilege grant information is displayed on the display of the terminal owned by the customer receiving the service, the provider providing the service does not need to provide a display device and provides the service. It is possible to reduce costs. Moreover, since it is displayed on the terminal possessed by the customer, it is possible to easily recognize the privilege grant information.

  In this example, although the case where privilege grant information is displayed with respect to all the terminals which the customer who receives the provision of the service registered in the provision customer group list demonstrated was demonstrated, said Embodiment 4-6 Naturally, it is also possible to select and display a terminal that preferentially displays the privilege grant information according to the method described above.

[Embodiment 8]
In the seventh embodiment, the waiting reservation device 10B obtains the identification number of the terminal possessed by the customer, specifies the terminal based on the obtained information, and displays data for displaying the specific grant information. The case of sending was explained.

  In the eighth embodiment, a case will be described in which data for displaying privilege grant information is transmitted according to the position of a terminal possessed by a customer.

<N: Device configuration>
FIG. 29 is a diagram illustrating a specific configuration of the apparatus that configures privilege provision system 2B according to the eighth embodiment.

  Referring to FIG. 29, privilege grant system 2B according to the eighth embodiment is different from privilege grant system 2 described in FIG. 2 in that server 50 is replaced with server 50D and in place of privilege display device 20A. The difference is that a wireless communication device 4A and terminals 3A to 3C possessed by customers are provided. Since other configurations are the same as those described in FIG. 2, detailed description thereof will not be repeated. The wireless communication device 4A is connected to the network 40 and is provided so as to be able to communicate with the terminals 3A to 3C.

  In this example, a system for delivering privilege grant information from the server 50D to the terminals 3A to 3C via the wireless communication device 4A will be described.

  The wireless communication device 4A includes a wireless terminal detection unit 5 that detects a terminal capable of wireless communication. The wireless terminal detection unit 5 detects a terminal capable of wireless communication within a predetermined range.

  The configurations of the terminals 3A to 3C are the same as described above, and in this example, the terminals 3A to 3C are provided so as to be capable of wireless communication.

  When there is a terminal capable of wireless communication within a predetermined range, the wireless terminal detection unit 5 receives a radio wave (such as a WiFi wireless LAN standard) transmitted from the terminal, and the terminal is within the predetermined range. The presence of the terminal is detected, and information regarding the detected terminal is transmitted to the server 50D via the network 40.

  Based on the detection result from the wireless terminal detection unit 5, the server 50D stores information on the detected terminal in a memory. In this example, it is stored in a terminal information storage unit to be described later. Since the information is periodically overwritten and updated, the information is deleted when the terminal no longer exists within the predetermined range.

FIG. 30 is a block diagram illustrating a configuration of server 50D according to the eighth embodiment.
Referring to FIG. 30, server 50 </ b> D in the privilege grant system according to the eighth embodiment includes a display determination unit 500, a terminal display control unit 507, and a terminal information storage unit 509.

  The display determination unit 500 and the terminal display control unit 507 are functions realized when the CPU 51 provided in the server 50 </ b> D executes a predetermined program stored in the ROM 56. The terminal information storage unit 509 is provided for a partial area of the memory 53.

  The terminal information storage unit 509 stores information related to the terminal detected by the wireless terminal detection unit 5.

  The terminal display control unit 507 refers to the terminal information storage unit 509 in accordance with an instruction from the display determination unit 500, and displays display data for displaying privilege grant information on the stored terminal device via the wireless communication device 4A. To send. In this example, privilege grant information shall be displayed on the display provided in each terminal 3A-3C according to the information memorized by terminal information storage part 509 as an example.

  Since the motivation to end the service works for the customer receiving the service by displaying the privilege grant information, the number of customers who end the service increases. Along with this, the turnover rate of the service increases, and the service is sequentially provided to the waiting customers waiting for the turn. Therefore, it is possible to improve the waiting order of services.

  Further, regarding the display, since the privilege grant information is displayed on the display of the terminal owned by the customer receiving the service, the provider providing the service does not need to provide a display device and provides the service. It is possible to reduce costs. Moreover, since it is displayed on the terminal possessed by the customer, it is possible to easily recognize the privilege grant information.

  In addition, since a terminal capable of wireless communication within a predetermined range is detected and privilege grant information is displayed on the detected terminal, processing such as pre-registering the terminal identification number is unnecessary, and customer convenience Can be improved.

  It is also possible to adjust the detectable range by arranging a plurality of wireless communication devices 4A having the wireless terminal detection unit 5.

  In this example, the wireless terminal detection unit 5 receives the wireless radio wave transmitted from the terminal and detects the terminal within a predetermined range. However, the method is not limited to this method, and another method is used. It is also possible to detect the terminal.

  For example, for example, a sound wave may be transmitted from the wireless terminal detection unit 5 side, and a terminal existing within a predetermined range may be detected based on information from a terminal responding thereto. In this case, it is assumed that an application program for executing a function of responding to a sound wave transmitted from the wireless terminal detection unit 5 is stored and executed on the terminal side.

  As another method, when a GPS (Global Positioning System) function is installed on the terminal side, a function of starting communication with the server 50D when the specific position is entered using the function is executed. It is also possible to download an application program for the terminal to the terminal side. For example, when a specific position is set within a predetermined range and the terminal enters the predetermined range by executing the application program, communication with the server 50D is executed and the terminal exists within the predetermined range. The server 50D may be detected.

[Embodiment 9]
In the above embodiment, the coupon issuing device 30A confirms whether or not the privilege grant information is displayed on the privilege display device 20A in response to the coupon issue request. Explained the case of issuing.

  In the ninth embodiment, a case where another coupon issuance request is made to the coupon issuing device will be described.

<O: Device configuration>
FIG. 31 is a diagram illustrating a specific configuration of an apparatus that configures privilege provision system 2C according to the ninth embodiment.

  Referring to FIG. 31, privilege grant system 2C according to the ninth embodiment replaces privilege display device 20A with privilege display device 20B as compared to privilege grant system 2 described in FIG. The difference is that 30A is replaced with a coupon issuing device 30B, and a terminal 3 owned by the customer is further provided. Moreover, the case where the coupon issuing apparatus 30B is not connected with the network 40 is shown. Since other configurations are the same as those described in FIG. 2, detailed description thereof will not be repeated.

  In this example, while acquiring the data regarding privilege provision information from privilege display apparatus 20A via the terminal 3, the data regarding the said privilege provision information are output to the coupon issuing apparatus 30B, and the system which issues a coupon is demonstrated.

  FIG. 32 is a block diagram illustrating a configuration of privilege display device 20B according to the ninth embodiment.

  Referring to FIG. 32, the point that the communication unit 28 is further provided is different from the configuration of the privilege display device 20 </ b> A described in FIG. 4. Since other configurations are the same, detailed description thereof will not be repeated.

  The communication unit 28 is a part for communicating with the terminal 3 by a communication system of Felica (registered trademark) or a communication system according to the NFC standard. In this example, data is transmitted via the communication unit 28 when the terminal 3 comes close to the privilege display device 20B. Specifically, the communication unit 28 of the privilege display device 20 </ b> B transmits data related to the privilege grant information to the terminal 3 when the privilege grant information is displayed. In addition, when privilege provision information is not displayed, the data regarding privilege provision information are not transmitted to the terminal 3. FIG. The privilege display device 20B is a display device capable of bidirectional communication, and is also called a so-called digital signage.

  FIG. 33 is a block diagram illustrating a configuration of a coupon issuing device 30B according to the ninth embodiment.

  Referring to FIG. 33, the coupon issuing device 30 </ b> B is different from the coupon issuing device 30 </ b> A described in FIG. 5 in that it further includes a communication unit 39. Other configurations are the same as those described with reference to FIG. 5, and thus detailed description thereof will not be repeated.

  The communication unit 39 is a part for communicating with the terminal 3 by a communication system of Felica (registered trademark) or a communication system according to the NFC standard. In this example, when the terminal 3 approaches the coupon issuing device 30 </ b> B, the coupon issuing device 30 </ b> B receives data via the communication unit 39. Specifically, when the terminal 3 has data related to privilege grant information, the terminal 3 transmits the data via the communication unit 39 of the coupon issuing device 30B. In addition, when it does not have the data regarding privilege provision information, the said data are not transmitted to the communication part 39 of coupon issuing apparatus 30B.

<P: Outline of operation>
FIG. 34 is a diagram for explaining the flow of data in the privilege grant system according to the ninth embodiment.

  Referring to FIG. 34, it differs from the data flow of FIG. 10 in that data exchange with the terminal is added. The process flow of steps S2 to S12 is the same.

  And the terminal 3 requests | requires data from the privilege display apparatus 20B, when it adjoins to the privilege display apparatus 20B (step S80).

  When the privilege grant information is displayed in response to the request for the data, the privilege display device 20B transmits data relating to the specific grant information to the terminal 3 (step S82).

Thereby, the terminal 3 acquires the data regarding privilege provision information (step S84).
And the terminal 3 transmits the data regarding privilege provision information to the coupon issuing apparatus 30B, when approaching the coupon issuing apparatus 30B (step S86).

  Next, in the coupon issuing device 30B, it is determined whether or not there is an input (step S30). The input is data relating to privilege grant information transmitted from the terminal 3.

  When coupon issuing apparatus 30B determines that there is an input (YES in step S30), it determines data (step S88). Specifically, it is determined whether or not data related to privilege grant information has been acquired. If data related to privilege grant information is acquired, the determination is OK.

  And coupon issuer 30B judges whether it is determination OK (Step S35).

  When coupon issuing device 30B determines that the determination is OK in step S35 (YES in step S35), it issues a coupon (step S36).

  On the other hand, if the coupon issuing device 30B determines that the determination is not OK in step S35, that is, if the determination is NG (NO in step S35), the coupon issuing device 30B ends without issuing a coupon. Then, the process returns to the first step S30.

  When the number of waiting customers exceeds a predetermined number by the method according to the privilege grant system according to the ninth embodiment, privilege grant information is displayed to the customer providing the service by the privilege display device 20B. Since the motivation to end the service works for the customer receiving the service by displaying the privilege grant information, the number of customers who end the service increases. Along with this, the turnover rate of the service increases, and the service is sequentially provided to the waiting customers waiting for the turn. Therefore, it is possible to improve the waiting order of services.

  Further, when the privilege grant information is displayed on the privilege display device 20 </ b> B, the data related to the privilege grant information is transmitted to the terminal 3, and the data is acquired by the terminal 3. And the data acquired with the terminal 3 are transmitted to the coupon issuing apparatus 30B, and it is possible for this to issue a coupon in the coupon issuing apparatus 30B. That is, the coupon issuing device 30 </ b> B can issue a coupon without connecting to the network 40 by acquiring data related to privilege provision information via the terminal 3. Therefore, the coupon issuing device 30B can have a stand-alone configuration, and the system configuration can be simplified. In this example, the configuration in which the network 40 and the coupon issuing device 30B are not connected has been described, but it is naturally possible to have a configuration in which the network 40 and the coupon issuing device 30B are connected.

[Embodiment 10]
In the above embodiment, a case has been described in which the waiting reservation device 10A or the like input by the waiting customer or the like is used to acquire information related to the waiting customer who waits for the service turn. In the tenth embodiment, another method for acquiring information related to a waiting customer who waits for a service order without input by the waiting customer or the like will be described.

<Q: Device configuration>
FIG. 35 is a diagram illustrating a specific configuration of an apparatus that configures privilege provision system 2D according to the tenth embodiment.

  Referring to FIG. 35, privilege grant system 2D according to the tenth embodiment is different from privilege grant system 2 described in FIG. 2 in that waiting reservation device 10A is replaced with waiting information acquisition device 10C. Since other configurations are the same as those described in FIG. 2, detailed description thereof will not be repeated.

  FIG. 36 is a block diagram illustrating a configuration of waiting information acquisition apparatus 10C according to the tenth embodiment.

  Referring to FIG. 36, waiting information acquisition apparatus 10C includes a camera 110, an image analysis unit 112, and a network communication unit 114. The camera 110 is a kind of imaging means, and in this example, is assumed to be provided for imaging a customer who is waiting for a service order. Note that the image to be acquired may be either a moving image or a still image.

  The image analysis unit 112 is a part that acquires an image captured by the camera 110 and analyzes the image. Specifically, the number of people included in the image captured by the camera 110 is analyzed. The analysis technique can be realized by using a known algorithm such as face recognition.

  The network communication unit 114 is connected to the network 40 and transmits the number of persons analyzed by the image analysis unit 112 to the server 50.

  The server 50 can acquire the information (number of people) about the waiting customer transmitted from the waiting information acquisition device 10C and execute the processing described above. That is, when the number of waiting customers exceeds a predetermined number, the privilege display device 20A is instructed to display the privilege grant information. And privilege provision information is displayed to the customer who is providing the service by the privilege display device 20A. Since the motivation to end the service works for the customer receiving the service by displaying the privilege grant information, the number of customers who end the service increases. Along with this, the turnover rate of the service increases, and the service is sequentially provided to the waiting customers waiting for the turn. Therefore, it is possible to improve the waiting order of services.

  With this system configuration, it is possible to display the privilege grant information to the customer without the input of the waiting customer or the like, so that the convenience of the waiting customer can be improved.

  Further, in this example, the image analysis unit 112 describes a method of capturing a customer waiting for the service order and analyzing the number of waiting customers from the captured image. You may make it judge by analyzing (congestion degree). For example, when the degree of congestion exceeds a certain level, the state is transmitted to the server 50. And when the server 50 receives the said state, it is also possible to instruct | indicate so that privilege provision information may be displayed on privilege display apparatus 20A.

  In this example, the method of analyzing the number of waiting customers using the imaging means of the camera 110 has been described. However, the present invention is not limited to the camera 110, and the sound collecting means such as a microphone, radio waves, sound waves, or the like is used. It is also possible to analyze the number of waiting customers using a known algorithm.

[Embodiment 11]
In this Embodiment 11, the case where the content of the coupon issued according to a condition is changed is demonstrated. Specifically, in the eleventh embodiment, a case where the content of a coupon is changed based on information about a waiting customer will be described.

<R: Device configuration>
FIG. 37 is a diagram illustrating a specific configuration of an apparatus that configures privilege provision system 2E according to the eleventh embodiment.

  Referring to FIG. 37, privilege grant system 2E according to the eleventh embodiment is different from privilege grant system 2 described in FIG. 2 in that coupon issue device 30A is replaced with coupon issue device 30C. Since other configurations are the same as those described in FIG. 2, detailed description thereof will not be repeated.

  FIG. 38 is a diagram illustrating functional blocks of a coupon issuing device 30C according to the eleventh embodiment.

  Referring to FIG. 38, coupon issuing device 30 </ b> C in the privilege grant system according to the eleventh embodiment includes waiting information acquisition unit 302, privilege control unit 300, and privilege table storage unit 304.

  The privilege control unit 300 and the waiting information acquisition unit 302 are functions realized when the CPU 31 provided in the coupon issuing device 30C executes a predetermined program stored in the ROM 36 or the like. The privilege table storage unit 304 is provided for a partial area of the memory 33, and a privilege table used for changing the content of a coupon to be provided according to the situation is registered.

  The waiting information acquisition unit 302 is a part that acquires information about a waiting customer. Specifically, information about the waiting customer (number of people as an example) may be acquired from the server 50, or information about the waiting customer (number of people) provided by the provider providing the service via the operation unit 24. Alternatively, information (number of people) about the waiting customer may be input from the waiting reservation device 10A or the like and acquired by the input.

  The privilege control unit 300 changes the content of the coupon to be granted based on the information (number of people) about the waiting customer acquired by the waiting information acquisition unit 302. Specifically, referring to the privilege table storage unit 304, the content is changed to the content of the corresponding coupon and output to the coupon issuing unit 38. Thereby, the coupon issuing unit 38 prints and issues the changed coupon information on the printing paper.

FIG. 39 is a diagram illustrating a specific example of the privilege table according to the eleventh embodiment.
Referring to FIG. 39, here is shown a case where the discount amount discounted as a privilege is changed according to the waiting number of people. Specifically, the discount amount “5%” corresponds to the waiting number “10 to 19”, the discount amount “7%” corresponds to the waiting number “20 to 29”, and the waiting number “30 to 39”. The discount amount “10%” is set corresponding to “40”, and the discount amount “20%” is set corresponding to the waiting number “40”.

  For example, when the waiting information acquisition unit 302 acquires information about the waiting customer and the number of waiting customers is changed from 10 to 20, the privilege control unit 300 refers to the privilege table storage unit 304 and discounts. A coupon whose amount is changed from “5%” to “7%” is issued.

  By changing the contents of coupons issued according to the situation related to waiting customers, the motivation to end the service works more for customers receiving services. Will increase.

  In addition, it is also possible to display the content of the coupon changed in order to raise the said motivation on the privilege display apparatus 20A. For example, in the above, as an example, in FIG. 8, the message “I will issue a coupon if it comes out after ○ minutes” is displayed as “7% discount coupon will be issued if it comes out after ○ minutes”. By increasing the motivation of the customer who ends the service by displaying, the number of customers who end the service further increases. Along with these, the turnover rate of the service increases, and the service is sequentially provided to the waiting customers waiting for the turn. Therefore, it is possible to improve the waiting order of services. In addition, about the change of the content displayed on privilege display apparatus 20A, for example, when server 50 has the information of the same privilege table as the above, privilege display apparatus 20A based on the said information and the information regarding a waiting customer. Can be instructed to display information. Or the content of the changed coupon may be transmitted to the privilege display device 20A from the privilege control unit 300 via the network 40, and the privilege display device 20A may change and display the information.

[Embodiment 12]
In said Embodiment 11, the case where the content of a coupon was changed according to the number of people as information regarding a waiting customer was demonstrated.

  In the twelfth embodiment, a case will be described in which the content of a coupon to be issued is changed according to the length for which a customer is provided with a service.

  The privilege grant system according to the twelfth embodiment is different only in that the coupon issuing device 30C is replaced with the coupon issuing device 30D, and the other points are the same as described above.

  FIG. 40 is a diagram illustrating functional blocks of coupon issuing device 30D according to the twelfth embodiment.

  Referring to FIG. 40, coupon issue device 30D in the privilege grant system according to the twelfth embodiment includes a service period acquisition unit 303, a privilege control unit 300, and a privilege table storage unit 304.

  The privilege control unit 300 and the service period acquisition unit 303 are functions realized by the CPU 31 provided in the coupon issuing device 30D executing a predetermined program stored in the ROM 36 or the like. The privilege table storage unit 304 is provided for a partial area of the memory 33, and a privilege table used for changing the content of a coupon to be provided according to the situation is registered.

  The service period acquisition unit 303 is a part that acquires a period (service period) during which the customer has received the service. Specifically, information about the customer who has received the service from the server 50 (for example, the time when the service registered in the provided customer group list in FIG. 14 is started) is acquired and the service is received. It is possible to calculate and acquire the period. Alternatively, the service provider can obtain the service period by calculating and inputting the service period based on information related to the customer who has received the service via the operation unit 24 (for example, the time when the service is started). You may make it do.

  The privilege control unit 300 changes the content of the coupon to be granted based on information (service period) related to the customer who has received the service acquired by the service period acquisition unit 303. Specifically, referring to the privilege table storage unit 304, the content is changed to the content of the corresponding coupon and output to the coupon issuing unit 38. Thereby, the coupon issuing unit 38 prints and issues the changed coupon information on the printing paper.

FIG. 41 is a diagram illustrating a specific example of the privilege table according to the twelfth embodiment.
Referring to FIG. 41, here is shown a case where the discount amount discounted as a privilege is changed according to the service provision period. Specifically, a discount amount “20%” corresponding to the service provision period “within 30 minutes” and a discount amount “10%” corresponding to the service provision period “within 30 to 60 minutes” are set. It is shown.

  For example, when the service period acquisition unit 303 acquires information (service period) regarding a customer who has been provided with a service and the service provision period is “within 30 minutes”, the privilege control unit 300 stores the privilege table. Referring to part 304, a coupon with a discount amount set to “20%” is issued.

  By changing the content of the coupon issued according to the situation related to the customer who was receiving the service, the system will be more motivated to terminate the service for the customer receiving the service, The number of customers who terminate the service will increase.

  In addition, it is also possible to display the content of the coupon changed in order to raise the said motivation on the privilege display apparatus 20A. For example, in the above, as an example, in FIG. 8, the display “The coupon will be issued if it comes out after ○ minutes” is displayed as “20% within 30 minutes, 10% within 30-60 minutes”. By increasing the motivation of customers who end the service early by displaying “The discount coupon will be issued”, the number of customers who end the service will further increase. Along with these, the turnover rate of the service increases, and the service is sequentially provided to the waiting customers waiting for the turn. Therefore, it is possible to improve the waiting order of services. In addition, about the change of the content displayed on the privilege display apparatus 20A, when the server 50 has the information of the same privilege table as the above, for example, it instructs the privilege display apparatus 20A to display the information. It is possible.

[Embodiment 13]
In the twelfth embodiment described above, the case has been described in which the content of the coupon is changed according to the situation regarding the customer receiving the service. Specifically, the case where the content of the coupon is changed according to the period during which the service is provided has been described.

  In the thirteenth embodiment, a case will be described in which the content of a coupon is changed according to a service usage status as a status related to a customer receiving service provision. In this example, the case where the content of the coupon issued according to the number of people who can use the service due to the customer ending the service is described as an example. More specifically, when a provision place where four people can use the service is provided in advance, and one customer uses the service at the provision place, the one customer performs the service. If completed, four waiting customers can receive the service, and the effect of improving the waiting time of the service is high. Therefore, in this case, a method for changing the contents of the coupon will be described.

  In this example, it is assumed that a provision place where four people can use the service is provided for each customer group as an example. Therefore, as an example of the usage situation, when one person uses four seats, when two people use four seats, three people use four seats. When using, the case where four people use with respect to the number of seats of four people is mentioned.

  The privilege granting system according to the thirteenth embodiment is different only in that the coupon issuing device 30D is replaced with the coupon issuing device 30E, and the other points are the same as described above.

  FIG. 42 is a diagram illustrating functional blocks of coupon issuing device 30E according to the thirteenth embodiment.

  Referring to FIG. 42, coupon issuing device 30E in the privilege grant system according to the thirteenth embodiment includes a used seat information acquisition unit 305, a privilege control unit 300, and a privilege table storage unit 304.

  The privilege control unit 300 and the used seat information acquisition unit 305 are functions realized when the CPU 31 provided in the coupon issuing device 30E executes a predetermined program stored in the ROM 36 or the like. The privilege table storage unit 304 is provided for a partial area of the memory 33, and a privilege table used for changing the content of a coupon to be provided according to the usage status is registered.

  The used seat information acquisition unit 305 is a part that acquires information (the number of seat users) related to the usage situation in which the customer has been provided with the service. Specifically, the information about the customers who have received the service from the server 50 (for example, the number of customers who have received the service registered in the provided customer group list in FIG. 14) is acquired, and the service It is possible to acquire information about customers regarding usage status (also referred to as usage status information). Alternatively, information related to the customer regarding the use status of the service based on the information related to the customer (for example, the number of persons receiving the service provided) that the provider providing the service received the service via the operation unit 24. You may make it acquire by inputting. For example, as described above, as information on the usage status of the service, for example, when one person uses four seats, when two people use four seats, When three people use the number of seats, information such as when four people use the number of seats for four people is acquired.

  The privilege control unit 300 changes the content of the coupon to be granted based on the information (service period) related to the customer regarding the usage status of the service acquired by the used seat information acquisition unit 305. Specifically, referring to the privilege table storage unit 304, the content is changed to the content of the corresponding coupon and output to the coupon issuing unit 38. Thereby, the coupon issuing unit 38 prints and issues the changed coupon information on the printing paper.

FIG. 43 is a diagram illustrating a specific example of the privilege table according to the thirteenth embodiment.
Referring to FIG. 43, here is shown a case where the discount amount discounted as a privilege according to the number of seat users is changed as information related to the customer regarding the use status of the service. Specifically, “8%” discount corresponding to “when 1 person uses for 4 seats” and “when 2 people use for 4 seats” The discount amount is 5% corresponding to the discount amount “7%” and “when 3 people use 4 seats” and “4 people use 4 seats” The case where the information of the discount amount “3%” is set corresponding to “Case” is shown.

  For example, the used seat information acquisition unit 305 acquires information (usage status information) about the customer regarding the usage status in which the customer has been provided with the service. When the usage status information is “when one person uses the number of seats for four people”, the privilege control unit 300 refers to the privilege table storage unit 304 and sets the discount amount to “8%”. Issue the set coupon.

  By changing the contents of coupons issued according to the usage status related to the customers who have been provided with the service, the usage status of customers who have been provided with services is not good. The motivation to end the service works more, and it becomes possible to improve the efficiency of the usage situation. In other words, it is possible to improve the service waiting time by improving the efficiency of the usage situation.

  In addition, it is also possible to display the content of the coupon changed in order to raise the said motivation on the privilege display apparatus 20A. For example, in the above, as an example, in FIG. 8, the display “Coupon will be issued if it comes out after ○ minutes” corresponds to “When one person uses for the number of seats of four people”. The discount amount is “7%” corresponding to the discount amount “8%” and “when two people use the number of seats for four people”, “when three people use the number of seats for four people” "5%" discount coupon and "3% discount coupon" will be issued in response to "when 4 people use 4 seats". ”To increase the customer's motivation to end the service early for customers who do not use the service efficiently, so that the customer who does not use the service efficiently ends the service. The case will increase further. Along with these, services are sequentially provided to waiting customers waiting for their turn. Therefore, it is possible to improve the waiting order of services. In addition, about the change of the content displayed on the privilege display apparatus 20A, when the server 50 has the information of the same privilege table as the above, for example, it instructs the privilege display apparatus 20A to display the information. It is possible.

[Other embodiments]
In addition, in this example, although the accounting processing apparatus which performs accounting processing, and the privilege provision apparatus which provides a coupon etc. were demonstrated with the different body, it was not formed in particular in that case but it was formed integrally. Also good. For example, it is possible to give a discount coupon as a privilege and discount the accounting amount when performing accounting processing with the accounting processing apparatus.

  In the above embodiment, the case where a coupon is issued when an action such as accounting is performed as an action to end a service as an example of “predetermined action” has been described. For example, other examples of the “predetermined action” include an action to share a seat, an action to move the seat, for example, an action to take out instead of eating and drinking at a service providing place, etc. .

[Summary]
(1) The privilege grant system 1 provides a service based on information about a waiting information acquisition device 10 that acquires information about a waiting customer that waits for a service turn and information about a waiting customer acquired by the waiting information acquisition device 10. Whether the customer receiving the service satisfies the condition, and the display device 20 that displays the privilege granting information for notifying the customer who receives the privilege on the condition that the privilege is given to the receiving customer And a privilege granting device 30 that grants a privilege based on the judgment result.

  According to said structure, in the waiting information acquisition apparatus 10, the information regarding the waiting customer who waits for the turn of a service is acquired. Then, based on the information about the waiting customer acquired by the waiting information acquisition device 10, the display device 20 is required to take a predetermined action for the customer receiving the service, for example, to end the service. The privilege grant information for notifying that the privilege is granted is displayed. And the privilege provision apparatus 30 judges whether the customer who is receiving provision of the service satisfy | fills the said conditions, and provides a privilege based on a judgment result. Thereby, the customers who receive the service are motivated to end the service according to, for example, an indication that the privilege is granted by ending the service, so the number of customers who end the service increases. Along with this, the turnover rate of the service increases, and the service is sequentially provided to the waiting customers waiting for the turn. Therefore, it is possible to improve the waiting order of services.

  (2) In the configuration of (1) above, the plurality of customers receiving the service are divided into a plurality of provided customer groups each including at least one customer. Moreover, privilege display apparatus 20A1-20A3 corresponding to the some display part provided corresponding to each of several provision customer groups and each provided so that privilege provision information can be displayed selectively is included.

  According to said structure, the privilege provision information is displayed on privilege display apparatus 20A1-20A3 provided for every provision customer group, respectively, and the said privilege provision information is made to recognize with respect to the customer which comprises each provision customer group. It can be made easier.

  (3) In the configuration of (2), the server 50 corresponding to the display device includes a period calculation unit 501 that calculates a period during which service is provided for each provided customer group that is provided with service. And a priority display control unit 502 that selects a privilege display device that preferentially displays the privilege grant information among the privilege display devices 20A1 to 20A3 corresponding to the plurality of display units based on the calculation result by the period calculation unit 501. .

  According to said structure, in order to select the privilege display apparatus which displays privilege provision information preferentially based on the period when the priority display control part 502 is receiving service provision, the provision of service is received, for example. The privilege grant information can be preferentially displayed on the privilege display device corresponding to the provided customer group with a long period. Therefore, for example, by displaying benefit grant information for a customer group that has been receiving a service for a long time, the motivation to terminate the service works for that group, increasing the turnover rate of the service, It is possible to improve the waiting time.

  (4) In the configuration of (2) above, the waiting reservation device 10A corresponding to the waiting information acquisition device acquires information about a plurality of waiting customers who are waiting for a service order. The information regarding a plurality of waiting customers includes information regarding a waiting customer group including at least one waiting customer. The server 50B corresponding to the display device has a benefit based on a comparison result by the comparison unit 503 that compares the number of waiting customers constituting the waiting customer group with the number of customers constituting each provided customer group, and a comparison result by the comparison unit 503. It further includes a priority display control unit 502 that selects a privilege display device that preferentially displays privilege grant information among the display devices 20A1 to 20A3.

  According to the above configuration, the priority display control unit 502 selects a privilege display device that preferentially displays privilege grant information from among a plurality of privilege display devices based on the comparison result of the comparison unit 503. It is possible to display privilege grant information for a waiting customer group waiting for a service order and a providing customer group in which the number of customers constituting the providing customer group receiving the service matches. Therefore, by displaying benefit granting information to the providing customer group in which the number of waiting customer groups and the providing customer group match, the motivation to end the service works for that group, increasing the turnover rate of the service, It is possible to improve the waiting time.

  (5) In the configuration of (2) above, the server 50C corresponding to the display device includes an order analysis unit 505 that analyzes the contents of service provided for each provided customer group receiving the service, and an order analysis unit. And a priority display control unit 502 that selects a privilege display device that preferentially displays the privilege grant information from the privilege display devices 20A1 to 20A3 based on the analysis result of 505.

  According to the above configuration, the priority display control unit 502 selects a privilege display device that preferentially displays privilege grant information from among a plurality of privilege display devices based on the analysis result of the order analysis unit 505. The privilege granting information can be displayed for the customer group that is determined to be nearing the end of the use of the service according to the order contents. Therefore, by displaying the benefit grant information to the providing customer group that is determined to be close to the end of the use of the service, the motivation to end the service for the group works, and the turnover rate of the service is increased. It is possible to improve waiting.

  (6) In the configuration of (1) above, the privilege grant system 2A is provided so as to be communicable with the terminals 3A to 3C and the terminals 3A to 3C having a display function possessed by the customer receiving the service. Wireless communication device 4 corresponding to a data transmission device that transmits data for displaying privilege grant information to terminals 3A to 3C based on information about a customer acquired by waiting reservation device 10B corresponding to the information acquisition device. Including.

  According to the above configuration, since the privilege grant information is displayed on the displays of the terminals 3A to 3C possessed by the customer receiving the service regarding the display of the privilege grant information, it is displayed on the provider side providing the service. There is no need to provide a device, and the cost on the service providing side can be reduced. Moreover, since it is displayed on the terminals 3 </ b> A to 3 </ b> C possessed by the customer, it is possible to easily recognize the privilege grant information.

  (7) In the configuration of (6) above, the wireless communication device 4A transmits data for displaying privilege grant information to the terminals 3A to 3C located within a predetermined range.

  According to the above configuration, the wireless communication device 4A detects a terminal capable of wireless communication within a predetermined range, and the privilege grant information is displayed on the detected terminal, so the terminal identification number is registered in advance. Thus, the convenience on the customer side can be improved.

  (8) In the configuration such as (1) above, the coupon issuing device 30A corresponding to the privilege granting device has a predetermined service provided by the customer who receives the service when the privilege granting information is displayed on the privilege display device 20A. It is determined whether or not processing has been instructed, and a privilege is granted when it is determined that the processing has been instructed.

  According to the above configuration, the coupon issuing device 30A corresponding to the privilege granting device grants a privilege when the customer receiving the service confirms whether or not the customer has taken a predetermined action and gives the privilege. It is possible to reliably perform predetermined actions, increase the turnover rate of the service, and improve the waiting time of the service.

  (9) In the configuration of (1) above, the privilege grant information is provided via the communication unit 28 provided to be able to communicate with the terminals 3A to 3C possessed by the customer receiving the service and the communication unit 28. And a server 50 corresponding to a data transmission device that transmits data related to terminals 3A to 3C. The coupon issuing device 30B corresponding to the privilege granting device is provided so as to be communicable with a terminal owned by a customer who is receiving the service, and can acquire data related to privilege granting information possessed by the terminals 3A to 3C. The communication part 39 corresponding to an acquisition part and CPU31 which performs the function of the provision determination part which provides a privilege when it is judged that the data regarding privilege provision information were acquired by the communication part 39 are included.

  According to the said structure, the coupon issuing apparatus 30B can acquire the data regarding privilege provision information via a terminal. Therefore, the coupon issuing device 30B can have a stand-alone configuration, and the system configuration can be simplified.

  (10) In the configuration of (1) and the like, the coupon issuing device 30C corresponding to the privilege granting device provides a privilege to be granted based on information about the waiting customer acquired by the waiting reservation device 10A corresponding to the waiting information acquiring device. The privilege control part 300 corresponding to the privilege change part which changes the content is included.

  According to the above configuration, by changing the content of the privilege to be issued according to the situation regarding the waiting customer, the service is terminated because the motivation for terminating the service works more for the customer receiving the service. This will increase the number of customers and improve the waiting time of services.

  (11) In the configuration of (1) and the like, the coupon issuing device 30D corresponding to the privilege granting device acquires a service period acquisition unit 303 that acquires period information during which the customer receiving the service receives the service. And the privilege control part 300 corresponding to the privilege change part which changes the content of the privilege provided based on the period information acquired by the service period acquisition part 303 is included.

  According to the above configuration, by changing the content of the coupon issued according to the period of the customer who received the service, for example, by increasing the motivation of the customer to end the service early, It is possible to improve the waiting time of the service because the number of customers who end the service increases.

  (12) In the configuration of (1) and the like, the coupon issuing device 30E corresponding to the privilege granting device actually provides the service when the service can be provided to the customer group including a plurality of customers. The information about the number of customers in the customer group being used is acquired. The used seat information acquisition unit 305 corresponds to the number of people information acquisition unit that acquires the number of users information, and the number of users information acquired by the used seat information acquisition unit 305 The privilege control part 300 corresponding to the privilege change part which changes the content of the privilege provided based on is included.

  According to the above configuration, by changing the content of the coupon to be issued according to the usage status (number of users information) related to the customer who has received the service, the efficiency of the usage status for the customer receiving the service The motivation to end the service is more effective for customers who are not good, and it is possible to improve the efficiency of the usage situation and to improve the waiting time of the service.

  (13) In the configuration of (1) and the like, the waiting information acquisition device 10C corresponding to the waiting information acquisition device captures images by the camera 110 that is an imaging unit for imaging a customer who is waiting for a service order, and the camera 110. And an image analysis unit 112 corresponding to an analysis unit that analyzes the captured image and obtains information about the customer.

  According to the above configuration, it is possible to acquire information related to the waiting customer without displaying the waiting customer or the like in the waiting reservation device and display the privilege grant information, so that the convenience of the waiting customer is improved.

  (14) In the configuration of (1) and the like, the server 50 corresponding to the display device grants a privilege when the information about the waiting customer acquired by the waiting reservation device 10A corresponding to the waiting information acquisition device satisfies a predetermined condition. Hide information.

  According to the above configuration, when the predetermined condition is satisfied, for example, when the number of waiting customers has decreased, the privilege grant information is hidden, so that it is comfortable for the customer receiving the service provision. It is possible to continue to use various services. It is also possible to increase the repeat rate of the service by improving the satisfaction and comfort of the customer receiving the service.

  (15) The privilege granting method provides a predetermined response to a customer who is receiving a service based on step S3 for obtaining information about a waiting customer who waits for a service turn and the obtained information about a waiting customer. Step S10 for displaying privilege grant information for notifying that a privilege is granted on the condition that an action is taken on the privilege display device, and determining whether or not the customer receiving the service satisfies the condition, and the determination result S36 which issues the coupon which is a step which provides a privilege based on this.

  According to said structure, in the privilege provision method, the information regarding the waiting customer who waits for the order of a service is acquired. Then, based on the acquired information on the waiting customer, a privilege for notifying the customer receiving the service provision of giving a privilege on the condition that a predetermined action is taken, for example, the service is terminated Display grant information. Then, it is determined whether the customer receiving the service satisfies the condition, and a privilege is granted based on the determination result. Thereby, the customers who receive the service are motivated to end the service according to, for example, an indication that the privilege is granted by ending the service, so the number of customers who end the service increases. Along with this, the turnover rate of the service increases, and the service is sequentially provided to the waiting customers waiting for the turn. Therefore, it is possible to improve the waiting order of services.

  Note that it is naturally possible to realize a privilege granting system by combining each of the above embodiments.

  The embodiment disclosed this time is an exemplification, and the present invention is not limited to the above contents. The scope of the present invention is defined by the terms of the claims, and is intended to include any modifications within the scope and meaning equivalent to the terms of the claims.

  1, 2, 2A, 2B, 2C, 2D, 2E privilege grant system, 3, 3A-3C terminal, 4, 4A wireless communication device, 5 wireless terminal detector, 10 information acquisition device, 10A, 10B waiting reservation device, 20 Display device, 20A privilege display device, 30 privilege grant device, 30A, 30B, 30C, 30D, 30E coupon issuing device, 40 network, 50, 50A, 50B, 50C, 50D server.

Claims (13)

A waiting information acquisition device for acquiring information about a waiting customer waiting for a service turn;
Based on the information about the waiting customer acquired by the waiting information acquisition device, a privilege grant for notifying the customer receiving the service that the privilege is granted on condition that a predetermined action is taken A display device for displaying information;
It is determined whether a customer receiving the service satisfies the condition, and a privilege granting device that grants the privilege based on a determination result,
The plurality of customers receiving the service is divided into a plurality of providing customer groups each including at least one customer,
The display device is provided corresponding to each of the plurality of provided customer groups, each including a plurality of display units provided to selectively display the privilege grant information,
The waiting information acquisition device acquires information on a plurality of waiting customers who are waiting for the order of the service,
The information on the plurality of waiting customers includes information on a waiting customer group including at least one waiting customer,
The display device
A comparison unit that compares the number of waiting customers constituting the waiting customer group with the number of customers constituting each of the providing customer groups;
A privilege granting system further comprising: a priority display control unit that selects a display unit that preferentially displays the privilege granting information among the plurality of display units based on a comparison result by the comparison unit. The display device includes a calculation unit that calculates a period during which the service is received for each of the provided customer groups receiving the service,
The said priority display control part selects the display part which displays the said privilege provision information preferentially among these display parts based on the comparison result by the said comparison part, and the calculation result by a calculation part. Benefits grant system. The display device includes an analysis unit that analyzes the provided content of the service for each of the provided customer groups receiving the service,
The said priority display control part selects the display part which displays the said privilege provision information preferentially among these display parts based on the comparison result by the said comparison part, and the analysis result by the said analysis part. The privilege grant system described. The display device
A terminal having a display function possessed by a customer receiving the service;
A data transmission device provided to be communicable with the terminal and transmitting data for displaying the privilege grant information to the terminal based on information about the customer acquired by the waiting information acquisition device. The privilege grant system according to claim 1.   The privilege transmission system according to claim 4, wherein the data transmission device transmits data for displaying the privilege grant information to the terminal located within a predetermined range.   The privilege granting device determines whether or not a customer receiving the service has instructed a predetermined process when the privilege granting information is displayed on the display device and determines that the customer has instructed The privilege provision system of any one of Claims 1-5 which provides the said privilege. The display device
A communication unit provided to be able to communicate with a terminal possessed by a customer receiving the service;
A data transmission device that transmits data related to the privilege grant information to the terminal via the communication unit;
The privilege granting device
A data acquisition unit that is provided so as to be able to communicate with a terminal possessed by a customer who is receiving the service, and that can acquire data related to the privilege grant information that the terminal has,
The privilege grant system of Claim 1 including the grant judgment part which grants the said privilege, when it is judged that the data regarding the said privilege grant information was acquired by the said data acquisition part.   The said privilege provision apparatus contains the privilege change part which changes the content of the said privilege given based on the information regarding the said waiting customer acquired by the said waiting information acquisition apparatus, The any one of Claims 1-7. Benefits grant system. The privilege granting device
A period acquisition unit for acquiring information on a period during which a customer receiving the service is receiving the service;
The privilege grant system of any one of Claims 1-7 containing the privilege change part which changes the content of the said privilege provided based on the period information acquired by the said period acquisition part. The privilege granting device
Number of people who obtain information on the number of users who obtain information on the number of customers in the customer group who actually use the service when the service can be provided to a customer group including a plurality of customers An information acquisition unit;
The privilege grant system of any one of Claims 1-7 including the privilege change part which changes the content of the said privilege provided based on the number-of-users information acquired by the said number-of-people information acquisition part. The waiting information acquisition device includes:
Imaging means for imaging customers waiting for the service;
The privilege grant system of any one of Claims 1-10 including the analysis means which analyzes the image imaged by the said imaging means and acquires the information regarding the said customer.   The display device according to any one of claims 1 to 11, wherein the privilege grant information is hidden when information about the waiting customer acquired by the waiting information acquisition device satisfies a predetermined condition. Bonus grant system. A privilege granting method for a privilege granting device,
Obtaining information about a customer waiting for a service turn,
Based on the acquired information on the waiting customer, the benefit grant information for notifying the customer receiving the service that the privilege is granted on the condition that a predetermined action is taken is displayed on the display device. And steps to
Determining whether the customer receiving the service satisfies the condition, and providing the privilege based on the determination result,
The plurality of customers receiving the service is divided into a plurality of providing customer groups each including at least one customer,
The step of displaying on the display device includes a step of displaying on a plurality of display units provided corresponding to each of the plurality of provided customer groups, each of which can selectively display the privilege grant information,
The step of obtaining the information includes the step of obtaining information on a plurality of waiting customers waiting for the service,
The information on the plurality of waiting customers includes information on a waiting customer group including at least one waiting customer,
The step of displaying on the display device comprises:
Comparing the number of waiting customers constituting the waiting customer group with the number of customers constituting each providing customer group;
Selecting a display unit that preferentially displays the privilege granting information among the plurality of display units based on the comparison result .

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