JP3962704B2 - Employee management system and employee management program, and employee work condition evaluation system and employee work condition evaluation program - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an employee management system and an employee management program, and more particularly, to an employee management system and an employee management program for managing the working conditions of employees in a store serving customers such as restaurants.
[0002]
[Prior art]
As a traditional restaurant system, when the accounting process is completed, the ordering controller prepares the handheld terminal owned by the employee for the lower table of the account-processed table and the next customer. Have been proposed (see, for example, Patent Document 1).
[0003]
[Patent Document 1]
JP 2002-245553 A
[0004]
In the system of Patent Document 1, a restaurant floor is divided into a plurality of areas, a communication base (or antenna) is provided for the area, and a correspondence table between each area and the communication base is prepared by an ordering controller. The handy terminal possessed by the employee wirelessly communicates with the communication base, and when the accounting process is completed in the POS register 1, the ordering controller searches the correspondence table and sends the table set instruction data to the corresponding handy terminal. Send. This instruction data is displayed on the display unit of the handy terminal so that the employee can execute the table set.
[0005]
[Problems to be solved by the invention]
In the conventional system, only the cleanup of the table after the accounting process can be performed by an instruction from the ordering controller, but there is a problem that the service to customers during eating and drinking cannot be managed at all. .
[0006]
In general, in a restaurant, an employee frequently approaching a table, for example, to place an additional order or to clean up tableware that has been eaten, leads to an increase in sales and an improvement in the turnover rate of seats. On the other hand, restaurant employees are mainly part-time workers and often work on an hourly rate, so there is a tendency that they do not work so aggressively without monitoring. There was a problem that there was no means for simple evaluation, it was not possible to grasp how much table service was being performed, and the work status could not be managed and evaluated.
[0007]
  The present invention has been made in order to solve such problems. An employee management system and an employee for managing and evaluating employee work conditions, increasing sales, and improving the turnover rate of seats. Management program, Employee working condition evaluation system and employee working condition evaluation programThe purpose is to obtain.
[0008]
[Means for Solving the Problems]
  The present invention is an employee working condition evaluation system for evaluating an employee's working condition, and the ID sensor number of the ID sensor read by the ID sensor and the ID sensor number of the employee read by the ID sensor and the installation of the ID sensor The classification information that classifies the place, the time when the ID sensor reads the employee ID, and the time when the ID sensor can no longer read the employee ID are stored.Employee behaviorSituation memory and employee behavior to assess employee work conditionsAgainstEvaluation criterion storage means for storing an evaluation criterion table including predetermined conditions and the evaluation score determined for each conditionThe predetermined condition includes a condition for an operation of an employee staying at one installation location or moving from one installation location to another installation location based on classification information obtained by classifying the installation location of the ID sensor. Evaluation standard storage meansAnd aboveEmployee behaviorBased on the employee ID stored in the situation storage means, for each operation of the employee, the ID sensor number of the ID sensor, the classification information that classifies the installation location of the ID sensor, and the ID sensor is the ID of the employee On the basis of the time at which the ID sensor is read and the time at which the ID sensor can no longer read the employee ID.Any one ofAnd if so,Read the corresponding evaluation score from the above evaluation criteria tableEvaluation pointsNumber readingMeans,For each of the above actions of an employee whose evaluation score has been read by the evaluation score reading means,Employee ID andThe ID sensor number of the ID sensor, the time when the ID sensor reads the employee's ID, and the time when the ID sensor cannot read the employee's IDAnd the above evaluation pointsReadBy meansI was askedAbove evaluation pointsnumberEmployee flow line history storage unit for storing and evaluation score of the employee flow line history storage unitnumberTheFor each employee IDIt is an employee working condition evaluation system including a history analysis unit for summing up.
[0013]
  An employee management system for managing employees,Installed in the auditoriumThe ID sensor number of the ID sensor read by the ID of the employee read by the ID sensor and the ID of the employeeType information indicating the type of seated / not seated of the customer in the relevant seatThe time when the ID sensor reads the employee ID and the time when the ID sensor cannot read the employee ID are stored.Employee behaviorStatus storage means and aboveEmployee behaviorThe above time data stored in the status storage meansAnd the above type informationOn the basis of the,Among the ID sensors installed in the passenger seat where the customer is seated, the ID sensor that has passed a predetermined time from the last time when the employee's ID cannot be read is detected, and the ID sensor is installed. To send employees to the seatsMonitoring means for generating instruction data, and the instruction dataDisplay on the fixed terminal or send to the mobile terminal owned by the employeeInstruction data output meansEmployee management system.
[0021]
  Further, the present invention is an employee working condition evaluation program for evaluating an employee's working condition, and the ID sensor number and ID sensor of the ID sensor read by the ID sensor and the employee ID read by the ID sensor The classification information that classifies the installation location, the time when the ID sensor reads the employee's ID, and the time when the ID sensor cannot read the employee's ID are stored.Employee behaviorContext memory steps and employee behavior to assess employee work statusAgainstEvaluation criterion storage step for storing an evaluation criterion table including predetermined conditions and the evaluation score determined for each conditionThe predetermined condition includes a condition for an operation of an employee staying at one installation location or moving from one installation location to another installation location based on classification information obtained by classifying the installation location of the ID sensor. Evaluation criteria storage stepAnd aboveEmployee behaviorBased on the employee ID stored in the situation storage step, for each operation of the employee, the ID sensor number of the ID sensor, the classification information that classifies the installation location of the ID sensor, and the ID sensor is the ID of the employee. And the predetermined condition of the evaluation criterion table stored in the evaluation criterion storage step based on the time when the ID sensor cannot read the employee IDAny one ofAnd if so,Read the corresponding evaluation score from the above evaluation criteria tableAn evaluation point calculation step;For each of the above actions of an employee whose evaluation score has been read by the evaluation score reading means,Employee ID andThe ID sensor number of the ID sensor, the time when the ID sensor reads the employee's ID, and the time when the ID sensor cannot read the employee's IDAnd the above evaluation pointsReadBy meansI was askedAbove evaluation pointsnumberEmployee flow line history storage step for storing and evaluation score of the employee flow line history storage unitnumberTheFor each employee IDIt is an employee working condition evaluation program for causing a computer to execute a history analysis step for summing up.
[0022]
  An employee management program for managing employees,Installed in the auditoriumThe ID sensor number of the ID sensor read by the ID of the employee read by the ID sensor and the ID of the employeeType information indicating the type of seated / not seated of the customer in the relevant seatThe time when the ID sensor reads the employee ID and the time when the ID sensor cannot read the employee ID are stored.Employee behaviorSituation storage step and aboveEmployee behaviorData of the above time stored by the status storage stepAnd the above type informationOn the basis of the,Among the ID sensors installed in the seats where customers are seated,Detecting an ID sensor that has passed a predetermined time from the last time when the employee's ID can no longer be read, and the ID sensorSeats where are installedA monitoring step for generating instruction data for dispatching an employee toDisplay on the fixed terminal or send to the mobile terminal owned by the employeeAn employee management program for causing a computer to execute an instruction data output step.
[0023]
DETAILED DESCRIPTION OF THE INVENTION
Embodiment 1 FIG.
FIG. 1 is a conceptual diagram showing the overall configuration of the employee management system of the present invention. The employee management system of the present invention manages and evaluates the service status of an employee by providing the employee with a wireless IC tag that can identify an individual ID and recording the flow line of the employee. System.
[0024]
In FIG. 1, 100 is an employee carrying a wireless IC tag, 101 is a kitchen table with an ID sensor on which a dish of a menu that has been cooked is placed, 102 is a passenger table with an ID sensor, and 103 is A cook who cooks in the kitchen, 104 is a customer who eats and drinks on the audience table 102, 105 is a POS terminal with an ID sensor that the customer 104 performs accounting after eating, 106 is a controller that controls the entire system, 107 is an order input terminal (handy terminal) possessed by the employee 100, 108 is an instruction terminal (or employee terminal) constituted by a terminal device such as a computer device for displaying instruction data to the employee, Reference numeral 109 denotes an employee flow line history evaluation output from the controller 106. In addition, although illustration is abbreviate | omitted in FIG. 1, you may make it install an ID sensor in another place as needed. For example, it is installed at a lower table where the tableware is placed, a water station that is a waiting area for employees, an entrance of a restaurant, and the like.
[0025]
The operation of the employee management system according to the present embodiment will be briefly described with reference to FIG. First, the employee 100 is provided with the wireless IC tag (reference numeral 111 in FIG. 2) and the order input terminal 107. The wireless IC tag and the order input terminal 107 may be configured separately, or may be configured integrally. The wireless IC tag stores an employee ID that is an employee identification number assigned to each employee. Since the ID table for reading the employee ID stored in the wireless IC tag of the employee 100 is attached to the table 101, the passenger seat table 102, and the POS terminal 105, the wireless IC of the employee is connected to each ID sensor. By reading the tag, it is possible to obtain recorded data such as which employee is approaching which table when. The recorded data is stored in the controller 106, a flow line of each employee 100 is generated, an analysis for evaluating the service status is performed, and an employee flow line history evaluation document 109 is output on paper, or Displayed on the screen. In addition, the controller 106 detects from the record data a table where the customer 104 is seated and no employee 100 is present for a certain period of time, and instructs the employee 100 to prompt the service to the customer table 102. Data is displayed on the instruction terminal 108. Furthermore, if necessary, the membership card with a wireless tag is distributed to the customer 110 as required by the store's business conditions, etc., and is detected at the time of visiting the store, and the service is instructed to the same employee 100 at the time of the previous visit Also good.
[0026]
Next, the detailed configuration of the employee management system according to the present embodiment will be described with reference to FIG. 2, the same components as those in FIG. 1 are denoted by the same reference numerals. As shown in FIG. 2, in the controller 106, a passenger seat situation table (see FIG. 3) 106 a in which data on the situation of the audience table is stored, and a menu master 106 b in which data relating to each menu of the restaurant are stored. An order management table 106c in which data of orders received from each customer 104 is stored, an employee flow line history storage unit 106d in which information in the passenger seat status table 106a is accumulated and stored as flow line data, and an employee flow line Based on the flow line data in the history storage unit 106d, the history analysis unit 106e that analyzes the work status of the employee and outputs the employee flow line history evaluation document 109 in FIG. 1, and the data in the passenger seat situation table 106a A monitoring unit 106f for generating instruction data for monitoring an employee's operation and instructing a necessary service; A display unit 106g for displaying the instruction data generated by 106f on the instruction terminal 108; a warning unit 106h for issuing an alarm to the employee by the order input terminal 107 of the employee 100 based on the instruction data generated by the monitoring unit 106f; Is provided. In addition, as a warning, you may make it notify by an alarm sound, predetermined music, etc., but do not make a sound, for example, provide a vibrator function in the order input terminal 107 and notify the warning by vibration, An alarm blinking lamp (not shown) is provided in the order input terminal 107 so that a warning is notified by blinking light. Note that specific instructions for warning (messages such as go to No. 001 table) are displayed on the screen of the order input terminal 107.
[0027]
FIG. 3 shows an example of the passenger seat status table 106a. As shown in FIG. 3, the seating situation table 106a includes a reference number (ID sensor No.) for each ID sensor, classification data indicating the table, POS terminal, and table, and a reference number (table) for each seating table. No) and seated / not seated / accounted, and the last employee service start / end time and start / end time of the service start time and end time at each ID sensor installation location And the ID of the employee 100 who handled the customer. As for the accounted data, data is input from the POS terminal 105.
[0028]
FIG. 4 shows an example of the menu master 106b, and FIG. 5 shows an example of the order management table 106c. The menu master 106b stores data related to each menu. The order management table 106c also includes an order reception time, a table reference number (table No.), a menu reference number (menu No.) input to the order input terminal 107 and wirelessly transmitted to the controller 106 from there. .), Number, and state (cooking, serving, underpaid, paid) are stored. Since all order histories are left in the order management table 106c, information such as the time and contents of the first order, additional orders, and accounting time for each passenger seat table can be obtained.
[0029]
FIG. 6 shows an example of the employee flow line history storage unit 106d. As shown in FIG. 6, the employee flow line history storage unit 106d includes, for each employee ID, the ID number (ID sensor No.) of the ID sensor that the employee has approached and the installation location of the ID sensor. The customer service start / end times and the evaluation points indicating the stay time of the class members are stored. Note that the employee flow line history storage unit 106d is obtained by transmitting and storing data of the passenger seat situation table 106a. The timing at which the data is transmitted may be designed as appropriate. For example, the data may be transmitted every time new data is written in the data in the audience situation table 106a.
[0030]
Evaluation points of the employee flow line history storage unit 106d will be described. The evaluation score is set in advance for each operation of the employee, and is stored in the evaluation reference table 106i as shown in FIG. The evaluation reference table 106 i is provided in the controller 106. In this evaluation criteria table 106i, for example, the table service (number of approaches) is +1 point per location, the serving (access to the table and the table) is +5 points per location, and the lower table (to the table and the lower table) Access) is +5 points per location, and over staying at the water station is -10 points for 10 minutes or more, and -15 points for the same action with the same member for 15 minutes or more. An evaluation score is set for the operation. As a result, the case of A in FIG. Since it has approached the table of S004 (table No. 4), it is regarded as a table service and the evaluation score is +1. The case of B in FIG. S051 (layout table) and ID sensor No. From the access to the table of S004 (table No. 4), it is regarded as serving and +5 points. The case of C in FIG. Since it approaches the table of S003 (table No. 3), it is regarded as a table service and the evaluation score is +1, and the ID sensor No. S003 (table No. 3) and ID sensor No. From the access to S052 (layout table), it will be +5 points considering it as a lower bowl. In this embodiment, as an example of the definition of the table service, an example has been described in which the table service is simply regarded as a table service when approaching the table. However, the present invention is not limited to this example. Then, it may be considered as a table service. Moreover, as an example of the layout, in this embodiment, an example in which a layout table and a table are accessed is considered as a layout, but the present invention is not limited to this. For example, moving from a layout table to a table, If the table stays for a predetermined time or more, it may be regarded as a serving. Or you may make it match with the cooking completion data of the order management table 106c, and it will be considered as a serving if an employee approaches the corresponding table from a serving table.
[0031]
Next, the operation will be described with reference to the flowcharts of FIGS. FIG. 8 is a flowchart showing an operation of storing data in the passenger seat situation table 106a and the employee flow line history storage unit 106d. When the employee 100 having the wireless IC tag 111 moves on the floor of the restaurant, every time the employee 100 approaches one of the ID sensors 101, 102, and 105 installed on the floor, the ID sensor The employee ID of the wireless IC tag 111 is read (step S1). The readable range in which the employee ID can be read is set in advance for each ID sensor. As a guideline, an ID sensor having a readable range with a radius of less than 1 m centering on the ID sensor installation location is used. And can perform comfortable operation. In step S1, the time when the employee ID is read becomes the customer service start time, and the read employee ID becomes the customer service employee ID. Thereby, the data of the last employee customer service start time and the customer service start employee ID of the data of the ID sensor that has read the employee ID among the data of the customer seat status table 106a are updated (step S2). At this time, the last employee customer service end time column remains blank or the previous data. Next, when it becomes impossible to read the employee ID due to the employee leaving the ID sensor (step S3), the time when the reading becomes impossible is set as the final employee service end time. Along with the customer service completion employee ID, it is recorded in the passenger seat situation table 106a (step S4). Next, ID sensor No, table No, last employee customer service start / end time, and customer service employee ID data are transmitted to the employee flow line history storage unit 106d (step S5). As a result, employee flow line data is accumulated in the employee flow line history storage unit 106d (step S6).
[0032]
Next, the operation of the monitoring unit 106f of the controller 106 will be described with reference to FIG. The monitoring unit 106f periodically searches the seat status table 106a (step S11), and whether there is a seat table 102 for which a predetermined time (n minutes) has passed since the last employee approach end time. Is confirmed (step S12). If there is no such seat table 102, the process is terminated. If there is such a passenger table 102, instruction data for prompting the employee 100 to approach the passenger table 102 is generated (step S13). Next, the instruction data is transmitted to the display unit 106g and / or the warning unit 106h (step S14). As a result, the display unit 106g transmits instruction data to the instruction terminal 108, or the warning unit 106h issues a warning to the employee 100 using the order input terminal 108 of the employee 100. The member 100 is made to approach quickly. As the employee 100 to which the warning unit 106h gives a warning, for example, if there is an employee currently in the water station from the data in the passenger seat status table 106a, a warning is given to the employee, or , Generate a list of excellent employees and issue warnings in the order of the list, or select randomly, or detect the nearest employee 100 by ID sensor and detect the employee A warning may be issued to 100.
[0033]
Next, the operation of the history analysis unit 106e of the controller 106 will be described with reference to FIG. Based on the history data in the employee flow history storage unit 106d, the flow of each employee 100 is analyzed (step S21), and the analysis result is output as the employee flow history evaluation sheet 109 in FIG. 1 (step S22). ). As an analysis method, the total of evaluation points automatically calculated based on the evaluation reference table is obtained for each employee 100 and output. Alternatively, for employees with a long residence time in a water station or the like, a warning message is output as a deduction target. Alternatively, messages of excellent employees are output for employees with long flow lines, that is, employees with a large number and types of approaching places. Alternatively, since the overlap of the flow lines of a plurality of employees 100 is extracted and each employee 100 should normally behave differently, if the flow lines overlap for a predetermined time or more, he / she fails to work. A message that needs attention is output as it is likely. Alternatively, the correlation between the customer service employee and the sales amount is extracted, the employee who has taken a large number of orders is detected, and the message of the excellent employee is output.
[0034]
As described above, according to the present embodiment, when ID sensors are installed in various places on the floor of a restaurant and the employee 100 approaches within a predetermined range from the ID sensor, the ID sensor becomes the employee 100. Since the employee ID in the wireless IC tag possessed by the user is read and recorded in the passenger seat status table 106a, the monitoring unit 106f in the controller 106 displays a table for prompting the employee 100 for service. A necessary service can be urged by searching from the situation table 106a and displaying instruction data for the employee 100 or by giving a warning. Thereby, the table service is improved, the customer 104 can be urged to return to the store, and the sales can be increased. In addition, since it is possible for the employee 100 to instruct each passenger's seat table to approach without omission, an opportunity for an additional order is not missed, and an additional order can be expected. In addition to prompting the service as described above, for example, if the monitoring unit 106f is set to output the instruction data when the accounting process is completed, the monitoring unit 106f is set to the accounted data in the passenger seat status table 106f. When the table is detected, a table clean-up instruction can be promptly issued, so that the rotation rate can be improved and as a result, the sales can be increased.
[0035]
Further, since the employee flow line history storage unit 106d collects and accumulates the data in the passenger seat situation table 106a, the flow line data of each employee can be generated based on the collected data. The employee can be evaluated by analyzing the working status of each employee according to the above. As a result, the behavior of the employee 100 can be clearly expressed by numerical values, so that the employee 100 can be properly evaluated, and the number of employees can be adjusted to an appropriate value, It is also possible to leave. Further, if the evaluation standard table 106i is set in advance according to the business condition of the restaurant, the evaluation points are automatically calculated, so that the evaluation result can be easily output without imposing a load on the operator. Moreover, even if there is no monitoring by the person in charge, the employee 100 can be monitored, and the burden on the person in charge can be reduced. Furthermore, the flow data of excellent employees can be analyzed and used as educational materials for other employees.
[0036]
In addition, when the present embodiment is applied to a store of a business type in which the sales amount is added depending on the time when the employee 100 stays at the audience table 102, the data on the table attendance time of the employee 100 is used as the employee flow. Since it can be easily calculated from the history storage unit 106d, the wage calculation load of the employee 100 can be reduced. Further, in a high-class store or the like where the table charge is determined, the commission rate can be easily calculated from the employee flow line history storage unit 106d when the service fee is a commission rate.
[0037]
Embodiment 2. FIG.
In the first embodiment described above, as shown in the flowchart of FIG. 9, a table for the customer seat table 102 is detected by detecting the customer seat table 102 that the employee 100 has not approached for a predetermined time (n minutes) or longer. As an example of a method for prompting the employee 100, an example in which instruction data is displayed on the instruction terminal 108 or a warning is given using the order input terminal 107 has been described. In the present embodiment, as shown in FIG. An appropriate table for the employee 100 is displayed by displaying the layout of the audience table 102 for the entire restaurant floor on the instruction terminal 108 and displaying the number of minutes that have elapsed since the employee 100 approached the last. Encourage service. For example, for the employee 100 that has approached the table of red seats that has been displayed for 10 minutes or more, the table of red for 5 minutes or more is displayed in yellow. Gives bonus points and gives +3 evaluation points.
[0038]
As described above, in this embodiment, since the floor layout is displayed on the instruction terminal 108, it is possible to instantly see which table service of the customer seat table is neglected. Prompt response. In addition, since it becomes easy to obtain data for analyzing which table is the seat table 102 that frequently occurs for 10 minutes or more, based on this, it is considered whether the layout is not bad. (For example, consider whether the outlook is poor due to pillars or retraction. In that case, install a mirror on the wall or use the audience table as a special seat such as a reserved seat.) Do).
[0039]
In the above description, an example of layout display on the instruction terminal 108 has been described. However, the present invention is not limited to this. For example, a lighting lamp corresponding to each customer seat table 102 is provided on the inner wall of a restaurant and the like. With respect to a passenger table for which a predetermined time or more has passed since the last approach, the lighting lamp may be turned on to prompt the employee 100 for appropriate table service.
[0040]
Embodiment 3 FIG.
In the first embodiment described above, an example in which the total value of the evaluation points automatically calculated based on the evaluation criterion table 106i is displayed in the analysis result output in step S22 in the flowchart of FIG. 10 is shown. The form is displayed in a table format as shown in FIG.
[0041]
In the example of FIG. 12 (a), each horizontal seating table is provided on the horizontal axis, and a time zone within a predetermined time width is provided on the vertical axis, so that each seating table 102 (table A, table B, table C in the figure). For each time, which employee was in which time zone is displayed in a table format.
[0042]
In the example of FIG. 12B, as a table for each employee 100, each horizontal seating table is provided on the horizontal axis, and a time zone in a predetermined time width is provided on the vertical axis. In the figure, for each table A, table B, and table C), in what time zone, how much time (total time) the employee has been displayed is displayed in a table format.
[0043]
As described above, in the present embodiment, the analysis results are displayed in a tabular format, so that the analysis results can be displayed in an easy-to-understand manner.
[0044]
Embodiment 4 FIG.
In the present embodiment, an example in which a membership card with a wireless IC tag is distributed to a customer 110 will be described as indicated by reference numeral 110 in FIG. The wireless IC tag of the customer 110 stores an ID that can be distinguished from the employee ID of the employee 100. For example, the customer ID is always prepended with an alphabet “C” to avoid confusion with the employee ID.
[0045]
This makes it easy to detect which customer seat table the customer is seated at when sitting, which is convenient when taking orders. In addition, it is possible to provide a slip holder with a wireless IC tag to the customer 110 at the entrance of the restaurant without using a membership card. Further, when the VIP visits the store, it can be easily detected that the VIP is based on the customer ID, so that a special measure can be taken.
[0046]
Embodiment 5 FIG.
In the first embodiment described above, the case where a read-only reader is used as an ID sensor has been described as an example. However, in this embodiment, a reader / writer is used as an ID sensor.
[0047]
The employee 100 is allowed to carry an IC card with a wireless IC tag, and the flow line history of the employee 100 is written in the IC card.
[0048]
As described above, in the present embodiment, when working at a plurality of affiliated stores, it has been difficult in the past to calculate the working hours and working conditions, but according to the present embodiment, Since all the flow line histories that worked at any store are written on the IC card of the employee 100, it is possible to easily calculate the total.
[0049]
【The invention's effect】
  The present invention is an employee working condition evaluation system for evaluating an employee's working condition, and the ID sensor number of the ID sensor read by the ID sensor and the ID sensor number of the employee read by the ID sensor and the installation of the ID sensor The classification information that classifies the place, the time when the ID sensor reads the employee ID, and the time when the ID sensor can no longer read the employee ID are stored.Employee behaviorSituation memory and employee behavior to assess employee work conditionsAgainstEvaluation criterion storage means for storing an evaluation criterion table including predetermined conditions and the evaluation score determined for each conditionThe predetermined condition includes a condition for an operation of an employee staying at one installation location or moving from one installation location to another installation location based on classification information obtained by classifying the installation location of the ID sensor. Evaluation standard storage meansAnd aboveEmployee behaviorBased on the employee ID stored in the situation storage means, for each operation of the employee, the ID sensor number of the ID sensor, the classification information that classifies the installation location of the ID sensor, and the ID sensor is the ID of the employee On the basis of the time at which the ID sensor is read and the time at which the ID sensor can no longer read the employee ID.Any one ofAnd if so,Read the corresponding evaluation score from the above evaluation criteria tableEvaluation pointsNumber readingMeans,For each of the above actions of an employee whose evaluation score has been read by the evaluation score reading means,Employee ID andThe ID sensor number of the ID sensor, the time when the ID sensor reads the employee's ID, and the time when the ID sensor cannot read the employee's IDAnd the above evaluation pointsReadBy meansI was askedAbove evaluation pointsnumberEmployee flow line history storage unit for storing and evaluation score of the employee flow line history storage unitnumberTheFor each employee IDSince it is an employee working condition evaluation system including a history analysis unit for totaling, management and evaluation of employee working conditions are performed to increase sales and improve the turnover rate of the audience seats.
[Brief description of the drawings]
FIG. 1 is an explanatory diagram showing the overall configuration of an employee management system of the present invention.
FIG. 2 is a block diagram showing a configuration of an employee management system of the present invention.
FIG. 3 is an explanatory diagram showing an example of a passenger seat status table provided in the employee management system of the present invention.
FIG. 4 is an explanatory diagram showing an example of a menu master provided in the employee management system of the present invention.
FIG. 5 is an explanatory diagram showing an example of an order management table provided in the employee management system of the present invention.
FIG. 6 is an explanatory diagram showing an example of an employee flow line history storage unit provided in the employee management system of the present invention.
FIG. 7 is an explanatory diagram showing an example of an evaluation criterion table provided in the employee management system of the present invention.
FIG. 8 is a flowchart showing a data storage procedure of a passenger seat status table and an employee flow history storage unit by the employee management system of the present invention.
FIG. 9 is a flowchart showing a procedure for outputting instruction data in the employee management system of the present invention.
FIG. 10 is a flowchart showing a procedure for outputting an analysis result in the employee management system of the present invention.
FIG. 11 is an explanatory diagram showing an example of a screen prompting a table service displayed on an instruction terminal provided in the employee management system of the present invention.
FIG. 12 is an explanatory diagram showing an example of a screen display of analysis result output in the employee management system of the present invention.
[Explanation of symbols]
100 employees, 101 table with ID sensor, 102 table with ID sensor, 103 cook, 104, 110 customers, POS terminal with 105 ID sensor, 106 controller, 106a table with seat status, 106b menu master, 106c order management table 106d Employee flow line history storage unit, 106e History analysis unit, 106f Monitoring unit, 106g Display unit, 106h Warning unit, 106i Evaluation criteria table, 107 Order input terminal, 108 Instruction terminal, 109 Employee flow line history evaluation document, 111 Wireless IC tag.

Claims (4)

An employee work condition evaluation system for evaluating an employee work condition,
The ID of the employee read by the ID sensor, the ID sensor number of the ID sensor that read the ID of the employee, the classification information that classifies the installation location of the ID sensor, the time when the ID sensor read the ID of the employee, and the ID sensor Employee operation status storage means for storing the time when the employee's ID can no longer be read;
An evaluation criterion storage means for storing an evaluation criterion table including predetermined conditions for employee actions for evaluating the employee's working condition and the evaluation score determined for each of the conditions, wherein the predetermined condition is Evaluation criteria storage means including conditions for the stay of an employee at one installation location based on the classification information that classifies the installation location of the ID sensor or the movement operation from one installation location to another installation location ;
Based on the employee ID stored in the employee operation status storage means, for each operation of the employee, the ID sensor number of the ID sensor, the classification information that classifies the installation location of the ID sensor, and the ID sensor Whether one of the predetermined conditions of the evaluation criterion table stored in the evaluation criterion storage unit is satisfied based on the time when the employee ID is read and the time when the ID sensor cannot read the employee ID determine whether, when met is the evaluation point number reading means for reading the evaluation scores corresponding from the criteria table,
For each operation of the employee whose evaluation score is read by the evaluation score reading means, the employee ID, the ID sensor number of the ID sensor, the time when the ID sensor reads the employee ID, and the ID sensor There the employee Indo line history storage unit for storing and the evaluation point number was determined by the time and the evaluation point reading means no longer read the ID of the employee,
Employees' state evaluation system is characterized in that a history analysis section summing for each employee ID number evaluation point of the employee Indo-ray history storage unit. An employee management system for managing employees,
The ID of the employee read by the ID sensor installed in the passenger seat, the ID sensor number of the ID sensor that read the employee ID, type information indicating the type of seated / not seated in the passenger seat, and the ID sensor are the employees Employee operation status storage means for storing the time when the ID of the ID is read and the time when the ID sensor cannot read the employee's ID;
Based on the time data and the type information stored in the employee operation status storage means, the ID of the employee cannot be read in the ID sensor installed in the seat where the customer is seated. Monitoring means for detecting an ID sensor that has passed a predetermined time from the last time, and generating instruction data for dispatching an employee to a passenger seat where the ID sensor is installed ;
The instruction data to the fixed terminal screen display, or employee management system characterized by comprising an instruction data output means for sending to the mobile terminal which the employee possessed. An employee work status evaluation program for evaluating employee work status,
The ID of the employee read by the ID sensor, the ID sensor number of the ID sensor that read the ID of the employee, the classification information that classifies the installation location of the ID sensor, the time when the ID sensor read the ID of the employee, and the ID sensor An employee operation status storage step for storing a time at which the employee's ID cannot be read;
An evaluation criterion storage step for storing an evaluation criterion table including a predetermined condition for the operation of the employee for evaluating the work status of the employee and an evaluation score determined for each condition, wherein the predetermined condition is An evaluation criterion storage step including conditions for the stay of an employee at one installation location based on the classification information that classifies the installation location of the ID sensor or the movement operation from one installation location to another installation location ;
Based on the employee ID stored in the employee operation status storage step, the ID sensor number of the ID sensor, the classification information that classifies the installation location of the ID sensor, and the ID sensor for each operation of the employee Whether one of the predetermined conditions in the evaluation criterion table stored in the evaluation criterion storage step is satisfied based on the time when the employee ID is read and the time when the ID sensor cannot read the employee ID If not, and if satisfied, an evaluation score calculation step for reading the corresponding evaluation score from the evaluation criteria table ;
For each operation of the employee whose evaluation score is read by the evaluation score reading means, the employee ID, the ID sensor number of the ID sensor, the time when the ID sensor reads the employee ID, and the ID sensor There the employee Indo line history storage step of storing the evaluation points number and obtained by the time and the evaluation point reading means no longer read the ID of the employee,
Employees' state evaluation program for executing the history analysis summing for each employee ID number evaluation point of the employee Indo-ray history storage unit in the computer. An employee management program for managing employees,
The ID of the employee read by the ID sensor installed in the passenger seat, the ID sensor number of the ID sensor that read the employee ID, type information indicating the type of seated / not seated in the passenger seat, and the ID sensor are the employees An employee operation status storage step for storing the time when the ID of the ID is read and the time when the ID sensor cannot read the employee's ID;
Based on the time data stored in the employee operation status storage step and the type information , the ID sensor installed in the passenger seat where the customer is seated cannot read the employee ID. A monitoring step of detecting an ID sensor for which a predetermined time has elapsed from the time of, and generating instruction data for dispatching an employee to a passenger seat where the ID sensor is installed ;
An employee management program for causing a computer to execute the instruction data output step of displaying the instruction data on a fixed terminal on a screen or transmitting the instruction data to a mobile terminal possessed by the employee.

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