JP6365083B2 - Supportable personnel extraction program, supportable personnel extraction method, and supportable personnel extraction device - Google Patents

Description

  The present invention relates to a supportable personnel extraction program, a supportable personnel extraction method, and a supportable personnel extraction device.

  Residents such as municipalities go to municipal offices to submit multiple notifications and applications when a life event such as moving, pregnancy / childbirth, marriage, divorce, or death occurs. When the residents go to the government office, they visit the department in charge of procedures related to notifications and applications regarding life events and carry out the procedures.

  As a related technique, for example, a work performed by a worker using the worker terminal is specified, and help data corresponding to the work performed by the worker is requested in response to a request from the worker terminal. Is acquired from the terminal and transmitted to the worker terminal. In addition, for example, based on the abnormality report issued from the terminal device when an abnormality of the equipment is detected, the position information of the terminal device is displayed on the display device, and the maintenance staff dispatched urgently to deal with the abnormality of the equipment is specified. There is a technology that provides support for this.

JP 2008-226085 A JP 2000-174929 A

  However, with the above-described conventional technology, when a specific department is congested, even if you try to temporarily support a specific department by a person in another department, select which person in which department to select and support. It is difficult to determine whether it should be done.

  In one aspect, an object of the present invention is to provide a supportable personnel extraction program, a supportable personnel extraction method, and a supportable personnel extraction device that can extract supportable personnel of a specific department.

  According to one aspect of the present invention, the revision of the law that affects the work of a specific department with reference to the storage section that stores the time of the revision of the law that affects the work of the department and the history of the department to which the staff belongs. There is a history of belonging to the specific department after the specified period, and currently, personnel belonging to a department different from the specific department are extracted as supportable personnel for the specific department A supportable personnel extraction program, a supportable personnel extraction method, and a supportable personnel extraction device are proposed.

  According to one aspect of the present invention, it is possible to extract supportable personnel for a specific department.

FIG. 1 is an explanatory diagram illustrating an example of extracting supportable personnel. FIG. 2 is an explanatory diagram showing an example of the personnel placement system 200. FIG. 3 is a block diagram illustrating a hardware configuration example of the extraction device 100. FIG. 4 is a block diagram illustrating a hardware configuration example of the client device 202. FIG. 5 is a block diagram illustrating a hardware configuration example of the information storage device 203. FIG. 6 is an explanatory diagram showing an example of the contents stored in the reception information DB 600. FIG. 7 is an explanatory diagram showing an example of the contents stored in the affiliation information DB 700. FIG. 8 is an explanatory diagram showing an example of the contents stored in the history information DB 800. FIG. 9 is an explanatory diagram showing an example of the contents stored in the revision information DB 900. FIG. 10 is an explanatory diagram showing an example of the contents stored in the travel time information DB 1000. FIG. 11 is a block diagram illustrating a functional configuration example of the extraction device 100. FIG. 12 is an explanatory diagram (part 1) illustrating the first embodiment for extracting supportable personnel. FIG. 13 is an explanatory diagram (part 2) illustrating the first embodiment for extracting supportable personnel. FIG. 14 is an explanatory diagram (part 3) illustrating the first embodiment for extracting supportable personnel. FIG. 15 is an explanatory diagram (part 4) illustrating the first embodiment for extracting supportable personnel. FIG. 16 is a flowchart illustrating an example of the extraction processing procedure. FIG. 17 is an explanatory diagram (part 1) of the second embodiment for extracting supportable personnel. FIG. 18 is an explanatory diagram (part 2) of the second embodiment for extracting supportable personnel. FIG. 19 is an explanatory diagram (part 3) of the second embodiment for extracting supportable personnel.

  Hereinafter, embodiments of a supportable personnel extraction program, a supportable personnel extraction method, and a supportable personnel extraction device according to the present invention will be described in detail with reference to the drawings.

(Example of extracting supportable personnel)
FIG. 1 is an explanatory diagram illustrating an example of extracting supportable personnel. In FIG. 1, a supportable personnel extraction device 100 is a computer that executes a supportable personnel extraction program. In the following description, the supportable staff extraction device 100 may be referred to as “extraction device 100”.

  Residents may go to the public office and submit multiple reports and applications as life events occur. Life events are various events that occur in a person's lifetime. A life event is an event that requires, for example, going to a public office and performing procedures related to multiple notifications and applications. Specifically, life events include moving out of the city, moving out of the city, moving in the city, pregnancy / childbirth, marriage, divorce, death, change of householder, and the like.

  When the residents go to the government office, they visit the department in charge of procedures related to notifications and applications regarding life events and carry out the procedures. A department is a group or place that divides and processes procedures. The department is, for example, a section of a government office. Specifically, the departments are the citizens' section, tax section, pension section, welfare section, etc.

  Here, if the number of residents visiting a specific department increases and the specific department is congested, processing of the residents in the specific department may be delayed. For example, personnel changes are carried out mainly from the end of March to the beginning of April, so the resident card section is crowded from the end of March to the beginning of April. In addition, for application procedures that have a fixed period, such as final tax return (for example, in 2013, from February 18, 2013 (Monday) to March 15, 2013 (Friday)), in February From March, the tax department will be crowded.

  However, even if a specific department is busy, for example, if you want to help a person in another department temporarily support a specific department, select which person belonging to which department to move to a specific department temporarily. It is difficult to determine whether to support a specific department.

  Therefore, the extraction apparatus 100 according to the present embodiment can extract supportable personnel of a specific department that is congested. Supportable personnel are those who can handle the procedures of the residents in a particular crowded department. For example, the supportable staff members belong to a crowded specific department and are currently staff members belonging to a different department from the specific department.

  In the example of FIG. 1, an example in which the extraction device 100 extracts supportable personnel will be described using the citizen section 101, the tax section 102, and the pension section 103 as examples.

  Staff 1 and staff 2 belong to citizen section 101. Each employee shall be able to process one resident at a time. The Citizen Division 101 is visited by three residents. Of the three residents, two have been processed, and one is waiting to be processed.

  Staff 3 and staff 4 belong to tax section 102. One inhabitant is visiting the Tax Affairs Section 102. One inhabitant has been processed. Staff 5 and staff 6 belong to the pension section 103. The pension section 103 is not visited by residents.

  In FIG. 1, the extraction device 100 stores revision information 111 to 113 and history information 121 to 129. The revision information 111 to 113 is information that associates the name of the law, the revision date of the law, the section that performs the business affected by the revision of the law, and the magnitude of the impact on the business due to the revision of the law.

  The history information 121 to 129 is information in which the name of the staff member, the section to which the staff member belongs, and the time when the staff member started to belong to the section are associated with each other. In the following explanation, the section to which the staff belongs may be referred to as “affiliation section”.

  For example, the extraction device 100 acquires the number of residents of each section, refers to the history information 121 to 129, detects that the number of residents is larger than the number of staff in the citizen section 101, and It is determined that 101 is congested. Since it is determined that the citizen section 101 is congested, the extraction apparatus 100 extracts a supportable person for the citizen section 101.

  Moreover, the extraction apparatus 100 specifies the tax section 102 and the pension section 103 as sections that are different from the citizen section 101 and are not crowded. The less crowded section is, for example, a section where the number of residents is smaller than the number of staff. In addition, for a section that is not crowded, for example, a section having the same number of staff and residents does not include a section that has the same number of staff and residents because there are no personnel that can move to other sections.

  Next, the extraction device 100 refers to the history information 121 to 129, belongs to the identified tax section 102 or pension section 103, and the staff member 3 who has belonged to the citizen section 101 determined to be a crowded section And staff 5 are identified. Then, the extraction device 100 refers to the history information 121 to 129, the belonging period “April 2009 to March 2012” of the identified staff member 3 to the citizen section 101, and the identified citizen section 101 of the staff member 5. The affiliation period “April 2006-March 2009” is specified.

  Next, the extraction apparatus 100 refers to the revision information 111 to 113, and the revision time “2010” of the law “Juki Law (Basic Resident Registration Act)” that affects the work of the Citizen's Division 101 determined to be crowded. October "is specified. Then, the extraction device 100 extracts the staff 3 including the revision time “October 2010” of the law “Sumi Basic Law” identified during the period of belonging to the identified citizen section 101 among the identified staff 3 and staff 5. , Extracted as a supportable person to the citizen section 101.

  As a result, the extraction device 100 has experienced the work as a supportable person for a specific section that is congested after the revision of the law affecting the work of the specific section. It is possible to extract personnel that can be performed. And the extraction apparatus 100 can notify a user of the information of the extracted personnel.

  As a result, it becomes easier for the user to determine support personnel for a specific section that is crowded based on the notified information. Then, if the user instructs the staff extracted as supportable staff to move to the specific section as temporary support staff of the specific section that is crowded, the congestion of the specific section Can be relaxed. In addition, the resident can reduce the waiting time until the procedure is processed after visiting a crowded specific section, and the time and psychological burden can be reduced.

  Here, when it is determined that any section is congested, the extraction apparatus 100 extracts the supportable personnel of any section, but the present invention is not limited to this. For example, the extraction apparatus 100 may extract the supportable personnel of any section when receiving a supportable personnel extraction request from any of the sections.

  Further, when the extraction apparatus 100 receives a request for extracting a supportable person in any section from a management section that monitors the degree of congestion in each section and manages the staffing of each section, the extraction support staff in any section May be extracted. For example, if there is a bias in the degree of congestion in each section or the proportion of the number of inhabitants handled by one person in each section, the staff in the management section uses a computer provided in the management section to A request for extracting supportable personnel in any section may be transmitted to 100.

  Here, the extraction apparatus 100 specifies a section having a smaller number of residents than the number of staff as a section that is not crowded, but is not limited thereto. For example, the extraction apparatus 100 may store a month in which each section is not crowded in one year, and may specify a section corresponding to a month that is not crowded when extracting supportable personnel.

(An example of the staffing system 200)
Next, an example of the personnel placement system 200 to which the extraction device 100 shown in FIG. 1 is applied will be described.

  FIG. 2 is an explanatory diagram showing an example of the personnel placement system 200. In FIG. 2, the staffing system 200 includes an extraction device 100, client devices 202-1 to 202-6, and information storage devices 203-1 to 203-4.

  In the following description, the client devices 202-1 to 202-6 may be referred to as “client device 202”. The information storage devices 203-1 to 203-4 may be referred to as “information storage device 203”.

  In the personnel assignment system 200, the extraction device 100, the client devices 202-1 to 202-6, and the information storage devices 203-1 to 203-4 are connected via a wired or wireless network 210. The network 210 is, for example, a local area network (LAN), a wide area network (WAN), or the Internet.

  The client device 202 is a computer provided in each section of the government office. Each section is a general reception section, welfare section, health insurance section, pension section, tax section, family register section, citizen section, management section, etc. The client device 202 transmits information indicating the progress of the resident process to the information storage device 203-1 in accordance with the change in the progress of the resident process.

  The information storage device 203-1 has a reception information DB (Data Base) 600, which will be described later with reference to FIG. 6, and is a computer that stores information indicating the progress of resident processing in each section of the government office. The information storage device 203-2 is a computer that has an affiliation information DB 700 described later in FIG. 7 and a history information DB 800 described later in FIG. 8, and stores information on staff members belonging to each section.

  The information storage device 203-3 is a computer that has a revision information DB 900, which will be described later with reference to FIG. 9, and accumulates information on revisions of laws that affect the operations of each section of the government office. The information storage device 203-4 is a computer that has a travel time information DB 1000, which will be described later with reference to FIG. 10, and stores travel time information between sections of the government office.

  Here, the extraction device 100, the client device 202, and the information storage device 203 are defined as separate devices, but the present invention is not limited to this. For example, the extraction device 100 may be integrated with any one of the client devices 202.

  For example, the extraction device 100 may be integrated with any one of the information storage devices 203. Specifically, the extraction device 100 may store a reception information DB 600 described later in FIG. 6 instead of the information storage device 203-1. In this case, the information storage device 203-1 may not be provided in the staffing system 200. Further, the extraction device 100 may store the above-described various DBs instead of the information storage devices 203-1 to 203-4. In this case, the information storage device 203 may not be provided in the staffing system 200.

(Hardware configuration example of extraction device 100)
Next, a hardware configuration example of the extraction apparatus 100 will be described with reference to FIG.

  FIG. 3 is a block diagram illustrating a hardware configuration example of the extraction device 100. In FIG. 3, the extraction apparatus 100 includes a CPU (Central Processing Unit) 301, a memory 302, an I / F (Interface) 303, a disk drive 304, and a disk 305. Each component is connected by a bus 300.

  Here, the CPU 301 governs overall control of the extraction device 100. The memory 302 includes, for example, a ROM (Read Only Memory), a RAM (Random Access Memory), and a flash ROM. Specifically, for example, a flash ROM or ROM stores various programs, and a RAM is used as a work area for the CPU 301. The program stored in the memory 302 is loaded into the CPU 301 to cause the CPU 301 to execute the coded process.

  The I / F 303 is connected to the network 210 through a communication line, and is connected to other computers (for example, the client device 202 and the information storage device 203 shown in FIG. 2) via the network 210. The I / F 303 controls an internal interface with the network 210 and controls input / output of data from other computers. For example, a modem or a LAN adapter may be employed as the I / F 303.

  The disk drive 304 controls reading / writing of data with respect to the disk 305 according to the control of the CPU 301. The disk 305 stores data written under the control of the disk drive 304. Examples of the disk 305 include a magnetic disk and an optical disk. The extraction apparatus 100 may include, for example, an SSD (Solid State Drive), a keyboard, a mouse, and a display in addition to the above-described components.

(Hardware configuration example of client device 202)
Next, a hardware configuration example of the client device 202 will be described with reference to FIG.

  FIG. 4 is a block diagram illustrating a hardware configuration example of the client device 202. 4, the client device 202 includes a CPU 401, a memory 402, a disk drive 403, a disk 404, an I / F 405, a display 406, and an input device 407. Each component is connected by a bus 400.

  Here, the CPU 401 governs overall control of the client device 202. The memory 402 includes, for example, a ROM, a RAM, a flash ROM, and the like. Specifically, for example, a flash ROM or ROM stores various programs, and the RAM is used as a work area of the CPU 401. The program stored in the memory 402 is loaded on the CPU 401 to cause the CPU 401 to execute the coded process.

  The disk drive 403 controls reading / writing of data with respect to the disk 404 according to the control of the CPU 401. The disk 404 stores data written under the control of the disk drive 403. Examples of the disk 404 include a magnetic disk and an optical disk.

  The I / F 405 is connected to the network 210 through a communication line, and is connected to another computer (for example, the extraction device 100 and the information storage device 203 illustrated in FIG. 2) via the network 210. The I / F 405 controls an internal interface with the network 210 and controls data input / output from other computers.

  The display 406 displays data such as a document, an image, and function information as well as a cursor, an icon, or a tool box. The display 406 can employ, for example, a CRT (Cathode Ray Tube), a liquid crystal display, an organic EL (Electroluminescence) display, or the like.

  The input device 407 has keys for inputting characters, numbers, various instructions, and the like, and inputs data. The input device 407 may be a keyboard or a mouse, or may be a touch panel type input pad or a numeric keypad.

  The client device 202 may not include, for example, the disk drive 403 and the disk 404 among the components described above. Further, the client device 202 may include, for example, an SSD, a scanner, and a printer in addition to the above-described components.

(Example of hardware configuration of information storage device 203)
Next, a hardware configuration example of the information storage device 203 will be described with reference to FIG.

  FIG. 5 is a block diagram illustrating a hardware configuration example of the information storage device 203. In FIG. 5, the information storage device 203 includes a CPU 501, a memory 502, an I / F 503, a disk drive 504, and a disk 505. Each component is connected by a bus 500.

  Here, the CPU 501 governs overall control of the information storage device 203. The memory 502 includes, for example, a ROM, a RAM, a flash ROM, and the like. Specifically, for example, a flash ROM or a ROM stores various programs, and a RAM is used as a work area for the CPU 501. A program stored in the memory 502 is loaded into the CPU 501 to cause the CPU 501 to execute a coded process. The memory 502 includes an acceptance information DB 600 described later in FIG. 6, an affiliation information DB 700 described later in FIG. 7, a history information DB 800 described later in FIG. 8, a revised information DB 900 described later in FIG. 9, or a travel time information DB 1000 described later in FIG. Etc. are stored.

  The I / F 503 is connected to the network 210 through a communication line, and is connected to another computer (for example, the extraction apparatus 100 and the client apparatus 202 illustrated in FIG. 2) via the network 210. The I / F 503 controls an internal interface with the network 210 and controls input / output of data from other computers. For example, a modem or a LAN adapter can be adopted as the I / F 503.

  The disk drive 504 controls reading / writing of data with respect to the disk 505 according to the control of the CPU 501. The disk 505 stores data written under the control of the disk drive 504. The disk 505 may store the above-described various DBs instead of the memory 502. Examples of the disk 505 include a magnetic disk and an optical disk. The information storage device 203 may include, for example, an SSD, a keyboard, a mouse, a display, and the like in addition to the components described above.

(Storage contents of the reception information DB 600)
Next, an example of the contents stored in the reception information DB 600 will be described with reference to FIG. The reception information DB 600 is realized by a storage area such as the memory 502 shown in FIG.

  FIG. 6 is an explanatory diagram showing an example of the contents stored in the reception information DB 600. As shown in FIG. 6, the reception information DB 600 associates the combination of the reception date item and the reception time item with the section in charge, the staff member in charge, the applicant item, the procedure content item, the status item, Have.

  The reception information DB 600 stores records 601 to 604 and the like by setting information in each item every time a notification or application from a resident is received. The reception information DB 600 updates the records 601 to 604 and the like by changing the information of each item every time the progress of the procedure regarding notifications and applications from residents changes.

  In the reception date item, a date when a report or application from a resident is received is stored. The reception time item stores a time when a report or application from a resident is received. In the section in charge, the identification information of the section in charge of procedures related to notifications and applications from residents is stored. The section identification information is, for example, a section name. Specifically, the section identification information is the welfare section or the pension section.

  In the responsible staff item, identification information of the staff who processes the procedures for notification and application from the residents is stored. The staff identification information is, for example, a staff name or a number assigned to the staff. Specifically, the employee identification information is employee 1 or employee 2. In the applicant field, identification information of residents who perform procedures related to notification and application is stored. The resident identification information is, for example, the name of the resident or a number assigned to the resident when receiving a report or application from the resident. Specifically, the identification information of the residents is the applicant A and the applicant B.

  In the procedure contents item, information indicating the contents of procedures concerning notifications and applications from residents is stored. Information indicating the contents of the procedure is, for example, a child allowance or an exemption application. In the status item, information indicating the progress status of procedures regarding notifications and applications from residents is stored. The information indicating the progress status is, for example, “guidance completed” indicating the status in which the responsible section is guided in the general reception section, “in process” indicating the status of processing the procedure in the responsible section, and the like.

  The information indicating the progress status may be, for example, “End” indicating the status of completing the procedure. Further, the record may be deleted when the procedure is ended without using “end” indicating the state where the procedure is ended as information indicating the progress state. The information indicating the progress status may be, for example, “pending” indicating the status that the resident has forgotten to bring a seal, a passbook, etc., and will visit the department in charge at a later date.

(Storage contents of affiliation information DB 700)
Next, an example of the contents stored in the affiliation information DB 700 will be described with reference to FIG. The affiliation information DB 700 is realized by, for example, a storage area such as the memory 502 shown in FIG.

  FIG. 7 is an explanatory diagram showing an example of the contents stored in the affiliation information DB 700. As shown in FIG. 7, the affiliation information DB 700 stores records 701 to 702 and the like by setting staff items in association with section items and setting information for each section for each section existing in a government office. To do.

  In the section item, identification information of a section existing in the government office is stored. The section identification information is the same as that in the reception information DB 600, for example. In the staff item, identification information of a staff member belonging to a section existing in a government office is stored. The employee identification information is the same as that of the reception information DB 600, for example.

  The affiliation information DB 700 may further include an attendance item. In the attendance item, information indicating whether or not the staff is attending work is stored. Thereby, the extraction apparatus 100 can exclude the staff who are not working, and can use the number of staff currently working in each section instead of the number of staff belonging to each section.

(Storage contents of history information DB 800)
Next, an example of the contents stored in the history information DB 800 will be described with reference to FIG. The history information DB 800 is realized by, for example, a storage area such as the memory 502 illustrated in FIG.

  FIG. 8 is an explanatory diagram showing an example of the contents stored in the history information DB 800. As shown in FIG. 8, the history information DB 800 has years of experience items, affiliation section items, affiliation items, affiliation start items, and affiliation end items in association with staff items. Records 801 to 814 are stored by setting information in each item.

  The employee item stores employee identification information. The employee identification information is the same as that of the reception information DB 600, for example. In the years of experience item, the number of years that the staff member belonged to the section is stored. In the belonging section item, identification information of the section to which the staff belongs is stored. The section identification information is the same as that in the reception information DB 600, for example. In the affiliation item, information indicating the contents of procedures processed in the work experienced by the staff in the section to which the staff belongs is stored. The information indicating the contents of the procedure is the same as that in the reception information DB 600, for example. In the affiliation start item, the date when the staff member started to belong to the section is stored. In the affiliation end item, the date when the staff member quits affiliation with the section is stored.

(Contents stored in the revision information DB 900)
Next, an example of the contents stored in the revision information DB 900 will be described with reference to FIG. The revision information DB 900 is realized by a storage area such as the memory 502 shown in FIG.

  FIG. 9 is an explanatory diagram showing an example of the contents stored in the revision information DB 900. As illustrated in FIG. 9, the revision information DB 900 includes a revision time item, an influence item, and a business content item in association with the law name item. The revision information DB 900 stores records 901 to 904 and the like by setting information for each item every time a law affecting the work of any section is revised.

  In the law name item, identification information of the revised law is stored. The legal identification information is, for example, the name of the law. Specifically, the legal identification information includes the Juki Law, the National Pension Law, and the Tax Law. The revision date item stores the date when the law was revised. The time is, for example, year and month. The time may be only the year or may be the year, month, and date.

  The impact item stores the magnitude of the impact on the work of the section due to the revision of the law. There are two types of influence, for example, large or small. The magnitude of the influence may be three types of large, medium, and small, or may be represented by a stepwise numerical value. The business content item stores information indicating the content of a procedure to be processed in a business that is affected by the amendment of the law. The information indicating the contents of the procedure is the same as that in the reception information DB 600, for example.

  Here, the revision information DB 900 stores a record in a case where there is a one-to-one relationship between the law and the section affected by the revision of the law, but this is not a limitation. For example, the revision information DB 900 may store a record for each section when there are a plurality of sections that are affected by the revision of the law for one law.

  Here, the revision information DB 900 also stores a record in the case where the impact on the work of the section is small due to the revision of the law, but is not limited thereto. For example, the revision information DB 900 may not store a record when the influence is small.

(Storage contents of travel time information DB 1000)
Next, an example of the contents stored in the travel time information DB 1000 will be described with reference to FIG. The travel time information DB 1000 is realized by, for example, a storage area such as the memory 502 shown in FIG.

  FIG. 10 is an explanatory diagram showing an example of the contents stored in the travel time information DB 1000. As shown in FIG. 10, the travel time information DB 1000 has an arrival section item and a required time item in association with the departure section item, and information is set in each item for each section existing in the office. As a result, records 1001 to 1003 and the like are stored.

  In the departure section item, identification information of a section where movement starts is stored. The section identification information is the same as that in the reception information DB 600, for example. In the arrival section item, identification information of the section whose movement is to be ended is stored. The travel time required to travel from the departure section to the arrival section is stored in the required time item. The unit of travel time is, for example, minutes, but is not limited to this. The unit of travel time may be time or seconds.

  Here, the travel time information DB 1000 is distinguished from the departure section and the arrival section, but is not limited thereto. For example, the travel time information DB 1000 stores a record for each combination of departure section and arrival section, assuming that the travel time of the outbound path from the departure section to the arrival section is the same as the travel time of the return path from the arrival section to the departure section. However, it is not necessary to store a record in which the departure section and the arrival section are interchanged.

(Functional configuration example of the extraction device 100)
Next, a functional configuration example of the extraction device 100 will be described with reference to FIG.

  FIG. 11 is a block diagram illustrating a functional configuration example of the extraction device 100. The extraction device 100 includes a storage unit 1101, a calculation unit 1102, a selection unit 1103, a specification unit 1104, an extraction unit 1105, and an output unit 1106 as functions serving as a control unit.

  The storage unit 1101 stores the revision date of the law affecting the business of the department, and the history of the division to which the staff belongs. A department is a group or place that divides and processes procedures. The department is, for example, a section of a government office. The staff is, for example, a staff member who belongs to a section of a public office. Further, the storage unit 1101 may store the history of the affiliation section of the staff in association with the contents of the business that the staff experienced in the affiliation section. The storage unit 1101 may further store the travel time between sections.

  The storage unit 1101 stores, for example, the reception information DB 600. The storage unit 1101 stores the affiliation information DB 700. The storage unit 1101 stores a history information DB 800. The storage unit 1101 stores a revision information DB 900. The storage unit 1101 stores a travel time information DB 1000. The storage unit 1101 may not be included in the extraction device 100. For example, the storage unit 1101 may be included in the information storage device 203, and the extraction device 100 may receive the storage content of the storage unit 1101 from the information storage device 203.

  Thereby, the memory | storage part 1101 can memorize | store the information for calculating the congestion degree of each section. The storage unit 1101 realizes its function by, for example, a storage device such as the memory 302 shown in FIG.

  The calculation unit 1102 refers to the storage unit 1101 and calculates an index indicating the load of each of a plurality of departments. The indicator is the degree of congestion in the office section. The index is, for example, a value obtained by subtracting the number of residents who have not completed the procedures in the section from the number of staff members belonging to the section of the government office. For example, the calculation unit 1102 refers to the affiliation information DB 700 and calculates the number of staff members belonging to each section. Next, the calculation unit 1102 refers to the reception information DB 600 and calculates the number of residents who have not completed the procedures in each section. Then, the calculation unit 1102 calculates a value obtained by subtracting the number of residents who have not completed the procedure in each section from the number of staff members belonging to each section as an index indicating the load of each section.

  Here, the calculation unit 1102 calculates a value obtained by subtracting the number of residents who have not completed the procedure in each section from the number of staff members belonging to each section as an index, but is not limited thereto. For example, the calculation unit 1102 may calculate the number of residents who have not completed the procedures in each section as an index.

  Thereby, the calculation part 1102 can calculate the parameter | index which shows the load of each section. The calculation result is stored in a storage area such as the memory 402 or the disk 404, for example. The calculation unit 1102 realizes its function by causing the CPU 301 to execute a program stored in a storage device such as the memory 302 illustrated in FIG. 3, for example.

  The selection unit 1103 selects a specific section as a section with insufficient personnel. The specific section is, for example, a section having a highest index indicating a load among a plurality of sections or a section exceeding a predetermined standard. For example, the selection unit 1103 selects a section having the highest index from among a plurality of sections or a section whose index exceeds a predetermined standard as a section with insufficient personnel.

  Specifically, a case where the calculation unit 1102 calculates, as an index, a value obtained by subtracting the number of residents who have not completed the procedure in each section from the number of staff members belonging to each section will be exemplified. In this case, the selection unit 1103 selects a section whose index calculated by the calculation unit 1102 is equal to or greater than the load threshold among the plurality of sections as a section with insufficient personnel. In this case, the load threshold is, for example, 0 (person).

  Further, a case will be described as an example where the calculation unit 1102 calculates the number of residents who have not completed the procedures in each section as an index. In this case, the selection unit 1103 selects a section whose index calculated by the calculation unit 1102 is equal to or greater than the load threshold among the plurality of sections as a section with insufficient personnel. In this case, the load threshold is, for example, the number of employees (persons) belonging to each section.

  In addition, the selection unit 1103 may select a specific task in a section with insufficient personnel by referring to the storage unit 1101. For example, referring to the reception information DB 600, the selection unit 1103 may select the content of the procedure in which there is a resident waiting for the start of the procedure in the section with insufficient personnel. In the following explanation, the procedure where there is a resident waiting for the start of the procedure may be referred to as “unhandled procedure”.

  Here, the selection unit 1103 selects a section with insufficient personnel based on the calculation result of the calculation unit 1102, but the present invention is not limited thereto. For example, the selection unit 1103 may select a section with insufficient personnel based on an operation input by the user of the extraction device 100. Further, the selection unit 1103 may select a section with insufficient personnel based on an extraction request from the client device 202 such as a management section. Further, the selection unit 1103 may select a section with insufficient personnel based on an extraction request from the client device 202 for a section with insufficient personnel.

  Thereby, the selection unit 1103 can select a specific section for extracting supportable personnel, and can select the contents of the procedure to be performed by the supportable personnel. The selection result is stored in a storage area such as the memory 402 or the disk 404, for example. The selection unit 1103 realizes its function by causing the CPU 301 to execute a program stored in a storage device such as the memory 302 illustrated in FIG. 3, for example.

  The identifying unit 1104 refers to the storage unit 1101 and identifies the time of legal revision that affects the work of the section with insufficient staff. The timing of the legal revision is, for example, the latest legal revision that has a degree of influence exceeding a predetermined standard among the legal revisions that affect the work of the section. The identifying unit 1104 refers to the revision information DB 900, for example, and identifies the revision time of the law that affects the work of the section with insufficient personnel. Further, for example, the identifying unit 1104 refers to the revision information DB 900 to identify the time of revision of a law that affects the work of a section with insufficient staff and has a large impact. Good.

  As a result, the identifying unit 1104 can identify the revision time of the law that affects the work of the section with insufficient personnel. The identification result is stored in a storage area such as the memory 402 or the disk 404, for example. For example, the specifying unit 1104 realizes its function by causing the CPU 301 to execute a program stored in a storage device such as the memory 302 illustrated in FIG. 3.

  The extraction unit 1105 has a history of belonging to a section with insufficient staff after the specified time, and currently extracts staff members belonging to a section different from the section with insufficient staff as supportable personnel for the section with insufficient staff. The different sections are, for example, sections where the index indicating the load among the plurality of sections is not the highest or falls below a predetermined standard. The section with the lowest index may be, for example, any section other than the section with the highest index, or may be the section with the lowest index.

  For example, referring to the history information DB 800, the extraction unit 1105 extracts a staff member who belongs to a section that is currently a section that is different from the section with insufficient staff and whose load index is equal to or less than the load threshold. Next, the extraction unit 1105 refers to the history information DB 800 and extracts, from the extracted staff members, staff members who have a history of belonging to a section with insufficient staff after the time specified by the specifying unit 1104.

  In addition, the extraction unit 1105 refers to the storage unit 1101 and has a history of belonging to a section with a shortage of personnel after the specified period. Currently, the extraction unit 1105 belongs to a section different from the section with a shortage of staff, and You may extract the staff who satisfies the predetermined time for the travel time from to different sections. The predetermined condition may be, for example, that the movement time is the shortest or that the movement time is shorter than the movement threshold.

  For example, referring to the history information DB 800, the extraction unit 1105 extracts a staff member who belongs to a section that is currently a section that is different from the section with insufficient staff and whose load index is equal to or less than the load threshold. Next, the extraction unit 1105 refers to the history information DB 800 and extracts, from the extracted staff members, staff members who have a history of belonging to a section with insufficient staff after the time specified by the specifying unit 1104. Then, the extraction unit 1105 refers to the travel time information DB 1000 and extracts, from the extracted staff, the staff whose travel time from the section to which each staff belongs to the section with insufficient staff is shorter than the travel threshold. . The movement threshold is, for example, the average processing time of procedures in each section.

  Further, the extraction unit 1105 refers to the storage unit 1101 and has experienced a history of belonging to a section with insufficient personnel after the specified time period, and has experienced an unhandled procedure. You may extract the staff you belong to.

  For example, referring to the history information DB 800, the extraction unit 1105 extracts a staff member who belongs to a section that is currently a section that is different from the section with insufficient staff and whose load index is equal to or less than the load threshold. Next, the extraction unit 1105 refers to the history information DB 800 to further extract a staff member who has experienced an unhandled procedure from the extracted staff members. Then, the extraction unit 1105 refers to the history information DB 800 and extracts, from the extracted staff members, staff members who have a history of belonging to a section with insufficient staff after the time specified by the specifying unit 1104.

  In addition, the extraction unit 1105 refers to the storage unit 1101 and has a history of belonging to a section with insufficient personnel since the specified time, and the period of belonging to the section with insufficient personnel satisfies a predetermined condition. Staff members belonging to a section different from the section may be extracted. The predetermined condition may be, for example, that the period is the longest, or that the period is longer than the period threshold.

  For example, referring to the history information DB 800, the extraction unit 1105 extracts a staff member who belongs to a section that is currently a section that is different from the section with insufficient staff and whose load index is equal to or less than the load threshold. Next, the extraction unit 1105 refers to the history information DB 800 and extracts, from the extracted staff members, staff members who have a history of belonging to a section with insufficient staff after the time specified by the specifying unit 1104. Then, the extraction unit 1105 refers to the history information DB 800 and extracts, from the extracted staff members, staff members whose period belonging to the section with insufficient staff is longer than the period threshold value. The period threshold is, for example, an average period until the user gets used to the contents of procedures in each section. Specifically, the period threshold is 2 (years).

  Further, the extraction unit 1105 may combine a plurality of the extraction methods described above. For example, the extraction unit 1105 may extract a staff member who has a history of belonging to a section with insufficient staff after the specified time, has experienced unhandled procedures, and whose period of belonging to the section with insufficient staff satisfies a predetermined condition. Good. Further, the extraction unit 1105 further extracts, from the extracted staff, staff who belong to a section different from the section with insufficient staff and that satisfy the predetermined time for travel from the section with insufficient staff to the different section. May be.

  Thereby, the extraction unit 1105 can extract the supportable personnel. The extraction result is stored in a storage area such as the memory 402 or the disk 404, for example. The extraction unit 1105 realizes its function by causing the CPU 301 to execute a program stored in a storage device such as the memory 302 illustrated in FIG. 3, for example.

  The output unit 1106 outputs information on the extracted supportable personnel. For example, the output unit 1106 displays information on supportable personnel on the display 406, transmits the information to an external device via the I / F 405, or stores the information in a storage area such as the memory 402 or the disk 404.

  For example, the output unit 1106 transmits information on the extracted supportable personnel to the client device 202 provided in the section with insufficient personnel. Further, the output unit 1106 may transmit the extracted information on the supportable personnel to the client device 202 provided in the management section. Further, the output unit 1106 may transmit the extracted information on the supportable personnel to the client device 202 provided in the section where the supportable personnel are extracted. Thereby, the user of any one of the client devices 202 can grasp the supportable personnel.

Example 1
Next, Embodiment 1 for extracting supportable personnel will be described with reference to FIGS. In the first embodiment, a case will be described in which there is a general reception section that receives notifications and applications from residents and guides the residents to a plurality of procedures relating to the notifications and applications and respective sections in charge of the plurality of procedures.

  12-15 is explanatory drawing which shows Example 1 which extracts the supportable person. 12 to 15, it is assumed that the extraction device 100 can access various DBs stored in the information storage device 203 and can acquire the storage contents of the various DBs from the information storage device 203.

  In FIG. 12, the client device 202 of each section transmits information indicating the progress of the procedure to the information storage device 203-1, whenever the progress of the procedure of the residents in each section changes. The information storage device 203-1 receives the information and updates the reception information DB 600.

  For example, (1) Resident A visits the general reception section and asks the staff to accept the notification. Upon accepting the notification, the staff specifies a plurality of procedures related to the notification and respective departments in charge of the plurality of procedures, and guides the residents A.

  (2) The staff uses the client device 202 of the general reception section to display the reception information in which the notification reception date, the reception time, the department in charge, the applicant, the procedure content, and the guidance completion status are associated with each other. 203-1. When receiving the reception information, the information storage device 203-1 creates a record from the reception information and stores it in the reception information DB 600.

  In this way, the information storage device 203-1 stores in the reception information DB 600 a record indicating that there is an unhandled procedure for the residents in charge of each section. Thereby, the extraction apparatus 100 can specify the content of the procedure that is not handled in each section with reference to the reception information DB 600. In addition, the extraction apparatus 100 can identify that there are residents who have not dealt with the procedure in each section with reference to the reception information DB 600.

  (3) Resident A visits each section in charge. Resident A, for example, visits the Welfare Division and asks the staff to process the procedure. (4) When the staff starts the procedure, using the client device 202 of each section, the reception date and time of notification, the section in charge, the applicant, the contents of the procedure, the name of the staff in charge, and the status of the procedure being handled are displayed. The associated update information is transmitted to the information storage device 203-1. When receiving the update information, the information storage device 203-1 updates the record of the reception information DB 600 based on the update information.

  In this way, the information storage device 203-1 can update the record of the reception information DB 600 so as to indicate that there is a procedure being handled for the residents in charge of each section. Thereby, the extraction apparatus 100 can specify that there is a resident who is handling the procedure in each section with reference to the reception information DB 600.

  (5) When the procedure is completed, Resident A leaves the welfare section and moves to the pension section. (6) When the staff finishes the procedure, the client device 202 of each section uses the client device 202 to store information on the date and time of acceptance of the notification, the department in charge, the applicant, the details of the procedure, and the end information indicating the status of the end of the procedure. Transmit to device 203-1. Upon receiving the end information, the information storage device 203-1 deletes the record in the reception information DB 600 based on the end information.

  In this way, the information storage device 203-1 deletes the record in the reception information DB 600 to indicate that the number of residents in charge of each section has decreased by one because there is a procedure that has been completed for the residents in charge of each section. . Thereby, even if the extraction apparatus 100 refers to the reception information DB 600, it is possible to prevent the residents who have completed the procedures in each section from being erroneously identified as residents who are dealing with the procedures.

  As described above, the information storage device 203-1 can update the reception information DB 600 so as to indicate that there are residents who have not dealt with the procedure in each section and residents who are dealing with the procedure. Thereby, the extraction device 100 can specify the number of residents waiting for the end of the procedure in each section by referring to the reception information DB 600.

  In FIG. 13, the extraction apparatus 100 refers to the reception information DB 600 and the affiliation information DB 700 to compare the number of staff members belonging to each section with the number of residents who have not completed the procedures in each section. , Select a section with insufficient staff. In addition, the extraction apparatus 100 refers to the reception information DB 600 to identify the content of the procedure in which there is a resident who has not yet dealt with the procedure in the lack of personnel section.

  For example, the extraction device 100 calculates the number of records for each section in the affiliation information DB 700 as the number of staff members belonging to each section. Next, the extraction apparatus 100 calculates the number of records for each section in the reception information DB 600 as the number of residents who have not completed the procedures in each section. Then, the extraction apparatus 100 selects a section having a larger number of residents who have not completed the procedures in each section than the number of staff members belonging to each section as a section with insufficient staff. In addition, the extraction apparatus 100 refers to the procedure content item of the reception information DB 600 and identifies the content of the procedure in which there is a resident who has not yet dealt with the procedure in the insufficient staff section.

  (7) Specifically, since two records about the welfare section are stored in the affiliation information DB 700, the extraction apparatus 100 calculates two persons as the number of staff members who belong to the welfare section. (8) Since three records about the welfare section are stored in the reception information DB 600, the extraction apparatus 100 calculates three persons as the number of residents who have not completed the procedure in the welfare section.

  (9) The extraction device 100 selects the welfare section as a section with insufficient staff because there are more residents who have not completed the procedure in the welfare section than the number of staff members who belong to the welfare section. (10) The extraction apparatus 100 identifies a record in which “guidance complete” is set in the status item and no information is set in the responsible staff item among the records in the reception information DB 600, and is set in the procedure content item of the record The content of the procedure “Children's allowance” is identified from the collected information.

  Here, the extraction apparatus 100 selects a section with insufficient staff by comparing the number of staff members belonging to each section with the number of residents who have not completed the procedures in each section, but this is not a limitation. For example, the extraction apparatus 100 may further select a section with insufficient personnel based on the average processing time of procedures in each section and the movement time between sections. Specifically, the extraction device 100 multiplies the number of residents who have not completed procedures in each section by the average processing time of procedures in each section, Calculate the time until the procedure is completed. In the extraction device 100, the number of residents who have not completed the procedures in each section is larger than the number of staff members belonging to each section, and the travel time to each section is larger than the calculated time. Select the section that will be shortened as the section with the shortage of staff.

  In FIG. 14, the extraction apparatus 100 refers to the history information DB 800, the revision information DB 900, and the travel time information DB 1000, and extracts supportable personnel for the section with insufficient personnel.

  For example, the extraction apparatus 100 has a history of experiencing the procedure in which the history information DB 800 belongs to a section with insufficient personnel and the procedure has not been dealt with, and the period of belonging to the section with insufficient personnel is longer than the period threshold. Extracts staff members who belong to different departments as supportable personnel in sections with insufficient staff.

  (11) Specifically, the extraction device 100 refers to the history information DB 800, and the staff members 3 to 6 are staff members who do not belong to the welfare section currently selected as the staff shortage section from among the staff members 1 to 6. To extract. Here, the extraction apparatus 100 may extract staff members who belong to the section where the number of residents who have not completed the procedures in the section is smaller than the number of staff members who belong to the section, and whose staff is not insufficient. . Moreover, the extraction apparatus 100 may extract a staff member who is not coping with any residents' procedures.

  (12) The extraction apparatus 100 refers to the affiliation item of the history information DB 800 and extracts, from the extracted staff 3-6, staff 3-6 who have further experienced child allowance procedures in the welfare section. To do. (13) The extraction apparatus 100 refers to the revised information DB 900 and identifies the time “April 2006” when the “Welfare Law” affecting child allowance was revised.

  (14) The extraction apparatus 100 refers to the history information DB 800 and extracts the employees 3 to 5 who belonged to the welfare section after the specified time “April 2006” from the extracted employees 3 to 6. (15) The extraction apparatus 100 refers to the history information DB 800 and extracts the staff members 3 and 4 whose period of belonging to the welfare section is longer than the period threshold “2 years” from the extracted staff members 3 to 5.

  (16) The extraction apparatus 100 refers to the travel time information DB 1000 and extracts, from the extracted staffs 3 and 4, the staff 3 with the shortest travel time from the section to which each belongs to the welfare section. Here, the extraction device 100 refers to the record in which the welfare section is set in the departure section item of the travel time information DB 1000, assuming that the travel time from the departure section to the arrival section is the same as the travel time. You may extract the staff with the shortest travel time from the department to which they belong. Thereby, the extraction apparatus 100 can extract the supportable staff of the welfare section.

  Here, the extraction apparatus 100 extracts a staff member whose period of belonging to a section with insufficient staff as a supportable staff member with a section with insufficient staff is not limited to this. For example, the extraction device 100 may further extract a staff member who is closest to the present time as belonging to a section with insufficient staff as a supportable person in the section with insufficient staff. Thereby, the extraction apparatus 100 can extract a staff member who has a new memory regarding the contents of the procedure processing in the section with insufficient staff and is presumed to be accustomed to the processing of procedures in the section with insufficient staff.

  Here, the extraction apparatus 100 specifies the time when the law was revised without considering the magnitude of the effect of the revision of the law, but is not limited thereto. For example, the extraction apparatus 100 may specify the time when the “welfare law” that affects the child allowance is revised based on the magnitude of the effect with reference to the revision information DB 900.

  Specifically, the extraction device 100 has a revision period “April 2006” when the impact on child allowance is “large” and a revision period “April 2009” when the impact is “small”. The revision date “April 2009” when the influence is “small” may be specified in consideration of even if the influence is “small”. Further, the revision period “April 2006” in which the influence is “large” may be specified without considering the case where the influence is “small”. In addition, the extraction device 100 specifies the revision time “April 2009” whose influence is “small” and tries to extract a supportable person, but if the supportable person cannot be extracted, the extraction apparatus 100 has a new influence. May specify the revision time of “Large” “April 2006” and extract supportable personnel.

  In FIG. 15, the extraction device 100 outputs the extracted staff information.

  (17) The extraction device 100 transmits the extracted information of the staff member 3 to the client device 202 provided in the welfare section, for example. The information on the staff member 3 is, for example, information indicating the citizen section to which the staff member 3 belongs. The information on the staff member 3 may be, for example, an e-mail address used by the staff member 3. Thereby, the user of the client device 202 provided in the welfare section can request the citizen section to move the staff member 3 to the welfare section based on the information of the staff member 3, Can be changed. Further, the user of the client device 202 provided in the welfare section may request the citizen section to move the staff member 3 to the welfare section via the management section based on the information of the staff member 3.

  (18) The extraction device 100 may transmit the extracted information of the staff member 3 to the client device 202 provided in the management section that performs staffing. Thereby, the user of the client device 202 provided in the management section can request the citizen section to move the staff member 3 to the welfare section based on the information of the staff member 3, Can be changed.

  (19) The extraction device 100 may transmit the information of the staff member 3 to the client device 202 provided in the citizen section to which the staff member 3 belongs. Thereby, the user of the client apparatus 202 provided in the citizen's section can instruct to move the staff 3 to the welfare section based on the information of the staff 3, and can change the arrangement of the staff. .

(Example of extraction procedure)
Next, an example of an extraction process procedure of the extraction apparatus 100 according to the first embodiment will be described with reference to FIG.

  FIG. 16 is a flowchart illustrating an example of the extraction processing procedure. In FIG. 16, the extraction apparatus 100 refers to the reception information DB 600 and the affiliation information DB 700 to identify a section with insufficient personnel (step S1601). Next, the extraction device 100 refers to the reception information DB 600 and identifies the content of the procedure that is not handled in the section with insufficient personnel (step S1602). Then, the extraction apparatus 100 refers to the history information DB 800 to extract a staff member who does not belong to a section with insufficient staff (step S1603).

  Next, the extraction apparatus 100 refers to the history information DB 800 and extracts, from the staff extracted in step S1603, staff with a history belonging to the section with insufficient staff (step S1604). Then, the extraction apparatus 100 refers to the revision information DB 900 and identifies the time when the law that affects unhandled procedures was revised (step S1605).

  Next, the extraction apparatus 100 refers to the history information DB 800 and extracts, from the staff extracted in step S1604, staff who have belonged to the staff shortage section after the time specified in step S1605. (Step S1606). Then, the extraction apparatus 100 refers to the history information DB 800 and extracts, from the staff extracted in step S1606, staff whose period belonging to the section with insufficient staff is longer than the period threshold (step S1607).

  Next, the extraction apparatus 100 refers to the travel time information DB 1000, and the staff whose travel time from the section to which each staff belongs to the section with insufficient staff is shorter than the travel threshold among the staff extracted in step S1607. Is extracted (step S1608). Then, the extraction apparatus 100 outputs the staff information extracted in step S1608 (step S1609), and ends the extraction process.

(Example 2)
Next, a second embodiment for extracting supportable personnel will be described with reference to FIGS. In the second embodiment, a case will be described in which each section is provided with an issuing machine that issues a numbered ticket for managing the order of procedures in each section.

  FIGS. 17-19 is explanatory drawing which shows Example 2 which extracts a supportable person. As shown in FIG. 17, in Example 2, the date of issue of the numbered ticket is stored in the reception date item of the reception information DB 600. In the reception time item, the time when the numbered ticket is issued is stored. In the section in charge, identification information of the section from which the numbered ticket is issued is stored. The section identification information is the same as in the case of FIG. 6, for example.

  Information indicating the progress of the procedure is stored in the status item. The information indicating the progress status is, for example, “waiting” indicating a status where a numbered ticket is issued and waiting for the start of the procedure, “in process” indicating a status where the procedure is being processed in the section in charge. The information indicating the progress status may be, for example, “End” indicating the status of completing the procedure. Further, the record may be deleted when the procedure is terminated without using “end” indicating the status of completing the procedure as the information indicating the progress status. In the second embodiment, the reception information DB 600 may omit the responsible staff item, the applicant item, and the procedure content item.

  18 and 19, it is assumed that the extraction device 100 can access various DBs stored in the information storage device 203 and can acquire the storage contents of the various DBs from the information storage device 203.

  In FIG. 18, the residents visit each section, issue a numbered ticket, wait for the procedure to start, and have the staff process the procedure. The client device 202 of each section updates the reception information DB 600 every time it detects that a numbered ticket has been issued and every time the progress of the procedure changes.

  For example, (20) When the resident A visits the welfare section, he issues a numbered ticket and waits for the start of the procedure. (21) When the client device 202 of the welfare section detects that a numbered ticket has been issued, the reception information that associates the date and time of receipt of the numbered ticket, the reception time, the section in charge, and the waiting status, The data is transmitted to the storage device 203-1. When receiving the reception information, the information storage device 203-1 creates a record from the reception information and stores it in the reception information DB 600.

  In this way, the information storage device 203-1 stores in the reception information DB 600 a record indicating that there is an unhandled procedure for the residents in charge of each section. Thereby, the extraction apparatus 100 can specify that there is a resident who has not dealt with the procedure in each section with reference to the reception information DB 600.

  (22) Resident A waits for the start of the procedure and has the staff process the procedure. (23) Upon starting the procedure, the staff uses the client device 202 of the welfare section to transmit update information indicating the status of the procedure being handled to the information storage device 203-1. When receiving the update information, the information storage device 203-1 updates the record of the reception information DB 600 based on the update information.

  In this way, the information storage device 203-1 can update the record of the reception information DB 600 so as to indicate that there is a procedure being handled for the residents in charge of each section. Thereby, the extraction apparatus 100 can specify that there is a resident who is handling the procedure in each section with reference to the reception information DB 600.

  (24) When the procedure is completed, Resident A leaves the welfare section and moves to the pension section. (25) Upon completion of the procedure, the staff uses the client device 202 of the welfare section to transmit end information indicating the end status of the procedure to the information storage device 203-1. Upon receiving the end information, the information storage device 203-1 deletes the record in the reception information DB 600 based on the end information.

  In this way, the information storage device 203-1 deletes the record in the reception information DB 600 to indicate that the number of residents in charge of each section has decreased by one because there is a procedure that has been completed for the residents in charge of each section. . Thereby, even if the extraction apparatus 100 refers to the reception information DB 600, it is possible to prevent the residents who have completed the procedures in each section from being erroneously identified as residents who are dealing with the procedures.

  As described above, the information storage device 203-1 can update the reception information DB 600 so as to indicate that there are residents who have not dealt with the procedure in each section and residents who are dealing with the procedure. Thereby, the extraction device 100 can specify the number of residents waiting for the end of the procedure in each section by referring to the reception information DB 600.

  In FIG. 19, the extraction apparatus 100 refers to the reception information DB 600 and the affiliation information DB 700 to compare the number of staff members belonging to each section with the number of residents who have not completed the procedures in each section. , Select a section with insufficient staff.

  For example, the extraction device 100 calculates the number of records for each section in the affiliation information DB 700 as the number of staff members belonging to each section. Next, the extraction apparatus 100 calculates the number of records for each section in the reception information DB 600 as the number of residents who have not completed the procedures in each section. Then, the extraction apparatus 100 selects a section having a larger number of residents who have not completed the procedures in each section than the number of staff members belonging to each section as a section with insufficient staff.

  (26) Specifically, since two records about the welfare section are stored in the affiliation information DB 700, the extraction apparatus 100 calculates two persons as the number of staff members who belong to the welfare section. (27) The extraction apparatus 100 calculates three persons as the number of residents who have not completed the procedure in the welfare section because the reception information DB 600 stores three records about the welfare section.

  (28) The extraction apparatus 100 selects the welfare section as a section with insufficient staff because there are more residents who have not completed the procedure in the welfare section than the number of staff members who belong to the welfare section. Thereby, the extraction apparatus 100 can select a section with insufficient personnel.

  Thereafter, the extraction apparatus 100 extracts the supportable personnel of the selected staff shortage section in the same manner as in FIG. 14 and FIG. 15 except that the contents of the unhandled procedure in the staff shortage section are not considered. The extracted information on the supportable personnel is transmitted to one of the client devices 202.

  (29) For example, the extraction apparatus 100 refers to the history information DB 800 in the same manner as in FIG. 14, and as an employee who does not belong to the welfare section that is currently selected as a section with insufficient staff from the staff 1 to 6. Extract staff 3-6.

  (30) The extraction apparatus 100 refers to the revision information DB 900 and refers to the date “April 2006” when the “Welfare Law” affecting the contents of any of the procedures “Child Allowance” processed by the Welfare Division was revised. Identify.

  Here, the revision information DB 900 may have related section items instead of business content items, and may store identification information of sections that are affected by the revision of the law. In this case, the extraction apparatus 100 refers to the revision information DB 900 to identify the time “April 2006” when the “welfare law” affecting the welfare section was revised.

  (31) The extraction apparatus 100 refers to the history information DB 800 and extracts the employees 3 to 5 who belonged to the welfare section after the specified time “April 2006” from the extracted employees 3 to 6. (32) The extraction apparatus 100 refers to the history information DB 800 and extracts the employees 3 and 4 whose period of belonging to the welfare section is longer than the period threshold “2 years” from the extracted employees 3 to 5.

  (33) The extraction device 100 refers to the travel time information DB 1000 and extracts the staff 3 with the shortest travel time from the section to which each belongs to the welfare section from the extracted staff 3 and 4. Thereby, the extraction apparatus 100 can extract the supportable staff of the welfare section.

  (34) The extraction device 100 transmits the extracted information of the staff member 3 to the client device 202 provided in the welfare section in the same manner as in FIG. Thereby, the user of the client device 202 provided in the welfare section can request the citizen section to move the staff member 3 to the welfare section based on the information of the staff member 3, Can be changed. Further, the user of the client device 202 provided in the welfare section may request the citizen section to move the staff member 3 to the welfare section via the management section based on the information of the staff member 3.

  (35) The extraction device 100 may transmit the extracted information of the staff member 3 to the client device 202 provided in the management section that performs staffing. Thereby, the user of the client device 202 provided in the management section can request the citizen section to move the staff member 3 to the welfare section based on the information of the staff member 3, Can be changed.

  (36) The extraction device 100 may transmit the information of the staff member 3 to the client device 202 provided in the citizen section to which the staff member 3 belongs. Thereby, the user of the client apparatus 202 provided in the citizen's section can instruct to move the staff 3 to the welfare section based on the information of the staff 3, and can change the arrangement of the staff. .

  As described above, according to the extraction apparatus 100, the storage unit 1101 can store the revision date of the law affecting the business of the department and the history of the department to which the staff belongs. Next, according to the extraction device 100, it is possible to identify the time of legal revision that affects the business of a specific department with reference to the storage unit 1101. Then, according to the extraction device 100, referring to the storage unit 1101, there is a history of belonging to a specific department after the specified period, and currently a person belonging to a department different from the specific department is identified It can be extracted as a supportable person in the department.

  As a result, the extraction apparatus 100 has experienced the work as a supportable person to a specific department that is congested after the revision of the law affecting the work of the specific department. It is possible to extract personnel that can be performed. And the extraction apparatus 100 can notify a user of the information of the extracted personnel. As a result, it becomes easy for the user to determine support personnel for a specific department that is congested based on the notified information. Then, if the user instructs the personnel extracted as supportable personnel to move to the specific department as temporary support personnel of the crowded specific department, the congestion of the specific department will be Can be relaxed.

  Further, according to the extraction device 100, the latest legal revision time in which the degree of influence exceeds a predetermined standard among the legal revisions that affect the operations of the department can be selected as the legal revision period. Thereby, the extraction apparatus 100 can extract a person who has a history of belonging to a specific department after the latest legal revision. As a result, the extraction apparatus 100 can extract personnel who can appropriately perform the work of a specific department.

  Further, according to the extraction apparatus 100, it is possible to select, as a specific department, a department having a highest index indicating a load among a plurality of departments or a department that exceeds a predetermined standard. Thereby, the extraction apparatus 100 can select a department with a shortage of personnel that needs the most supportable personnel.

  Further, according to the extraction apparatus 100, it is possible to select different departments from among departments having a load index that is not the highest or less than a predetermined standard. As a result, the extraction apparatus 100 can extract supportable personnel from a department with less business stagnation even if personnel are moved to another department.

  Further, according to the extraction device 100, the storage unit 1101 can store the travel time between departments. Next, according to the extraction device 100, it is possible to identify the time of legal revision that affects the business of a specific department with reference to the storage unit 1101. Then, according to the extraction device 100, referring to the storage unit 1101, there is a history of belonging to a specific department after the specified period, and currently belonging to a department different from the specific department and specified from a different department It is possible to extract a person who satisfies a predetermined time for traveling to the department. Thereby, the extraction apparatus 100 can improve the efficiency of personnel relocation by shortening the time required for a supportable person to move to a specific department. The extraction device 100 is an employee who cannot move to a specific department until the congestion of the specific department is resolved, for example, when the floor where each department is located is different or the building where each department is located is different. If there is, it is possible not to extract it as a supportable person. And the extraction apparatus 100 can improve the efficiency of a personnel arrangement | positioning change so that unnecessary movement of personnel may not occur.

  Further, according to the extraction device 100, the history of the department to which the employee belongs can be stored in association with the contents of the business that the employee has experienced in the department. Next, according to the extraction device 100, the storage unit 1101 can be referenced to specify the time of legal revision that affects a specific operation of a specific department. Then, according to the extraction device 100, the storage unit 1101 is referred to, and there is a history of belonging to a specific department after the specified period, and a specific job is experienced. Currently, the extraction apparatus 100 belongs to a department different from the specific department. Can be extracted. Thereby, the extraction apparatus 100 can extract a person who can appropriately perform unhandled work in a specific department.

  Further, according to the extraction device 100, it is possible to identify the time of revision of the law that affects the work of a specific department with reference to the storage unit 1101. Then, according to the extraction device 100, referring to the storage unit 1101, there is a history of belonging to a specific department after the specified time, and the period of belonging to the specific department satisfies a predetermined condition. It is possible to extract personnel belonging to a department different from the department. Thereby, the extraction apparatus 100 can extract a person who has a long period of belonging to a specific department and can appropriately perform the business of the specific department.

  Here, it is conceivable that the conventional information processing apparatus extracts supportable personnel with reference to the skill level of personnel work. However, in this case, if there is a change in the contents of the business due to the revision of the law, the personnel extracted as supportable personnel only know the contents of the work before the revision of the law and may not be able to perform the work properly. is there. In addition, the department to which the personnel extracted as supportable personnel belong is also crowded, and the personnel extracted as supportable personnel may not be able to move to a specific department.

  On the other hand, according to the extraction apparatus 100, it is possible to extract a person who has a history of belonging to a specific department after the revision of the law affecting the business of the specific department as a supportable person in the specific department. As a result, the extraction apparatus 100 has experienced the work as a supportable person to a specific department that is congested after the revision of the law affecting the work of the specific department. It is possible to extract personnel that can be performed. Further, according to the extraction apparatus 100, it is possible to select a department from which a supportable person is extracted from a department whose load indicator is not the highest among departments or a department that is below a predetermined standard. As a result, the extraction apparatus 100 can extract supportable personnel from a department with less business stagnation even if personnel are moved to another department.

  The supportable personnel extraction method described in the present embodiment can be realized by executing a program prepared in advance on a computer such as a personal computer or a workstation. The supportable personnel extraction program is recorded on a computer-readable recording medium such as a hard disk, a flexible disk, a CD-ROM, an MO, and a DVD, and is executed by being read from the recording medium by the computer. The supportable person extraction program may be distributed via a network such as the Internet.

  The following additional notes are disclosed with respect to the embodiment described above.

(Supplementary note 1)
Referring to the storage section that stores the revision of the law that affects the operations of the department and the history of the department to which the staff belongs, the timing of the revision of the law that affects the operations of the specific department was identified and identified There is a history of belonging to the specific department after the period, and currently, personnel belonging to a department different from the specific department are extracted as supportable personnel of the specific department,
A supportable personnel extraction program characterized by causing processing to be executed.

(Supplementary note 2) The supplementary note 1 is characterized in that the revision date of the law is the latest revision of the law that affects the work of the specific department, the degree of influence exceeding the prescribed standard. The supportable personnel extraction program described.

(Supplementary note 3) The supplementary note 1 is characterized in that the specific department is specified by selecting a department having a highest load index or a department exceeding a predetermined standard from among a plurality of departments. The supportable personnel extraction program described.

(Supplementary note 4) The supportable personnel according to supplementary note 1, wherein the different department is selected from a department whose load indicator is not the highest or a department that falls below a predetermined standard among a plurality of departments. Extraction program.

(Additional remark 5) The said memory | storage part further memorize | stores the movement time between departments,
The extraction process refers to the storage unit, specifies the revision period of the law affecting the work of the specific department, and has a history of belonging to the specific department after the specified period, Adding a person who belongs to a department different from the specific department and who satisfies a predetermined time in travel time from the different department to the specific department as a supportable person for the specific department The supportable personnel extraction program according to any one of 1 to 4.

(Additional remark 6) The said memory | storage part further matches and memorize | stores the content of the work which the said staff experienced in the said affiliated department in the history of the affiliated department about the said staff,
The extraction process refers to the storage unit, specifies the time of legal revision affecting the specific business of the specific department, and has a history of belonging to the specific department after the specified period. Any one of appendices 1-5, wherein a person who has experienced a specific job and currently belongs to a department different from the specific department is extracted as a supportable person for the specific department The supportable personnel extraction program described.

(Supplementary note 7) The extraction process refers to the storage unit, specifies the time of legal revision affecting the business of the specific department, and the history of belonging to the specific department after the specified time And adding a member who belongs to a department different from the specific department as a supportable person for the specific department, wherein a period of time belonging to the specific department satisfies a predetermined condition The supportable personnel extraction program according to any one of 1 to 6.

(Supplementary note 8)
The supportable personnel according to any one of appendices 1 to 7, wherein a process of outputting the extracted information of the supportable personnel to an information processing apparatus provided in the specific department is executed. Extraction program.

(Supplementary note 9)
The supportable personnel extraction according to any one of appendices 1 to 8, wherein a process of outputting the extracted information of the supportable personnel to an information processing apparatus provided in the different department is executed. program.

(Supplementary note 10)
Referring to the storage section that stores the revision of the law that affects the operations of the department and the history of the department to which the staff belongs, the timing of the revision of the law that affects the operations of the specific department was identified and identified There is a history of belonging to the specific department after the period, and currently, personnel belonging to a department different from the specific department are extracted as supportable personnel of the specific department,
A supportable person extraction method characterized by executing processing.

(Supplementary note 11) Refer to the memory section that stores the revision date of the law that affects the business of the department and the history of the department to which the staff belongs, and specify the time of the legal revision that affects the work of the specific department. , There is a history of belonging to the specific department after the specified time period, and currently, the personnel belonging to a department different from the specific department is extracted as supportable personnel of the specific department,
A supportable personnel extraction device comprising a control unit.

DESCRIPTION OF SYMBOLS 100 Supportable staff extraction apparatus 1101 Storage part 1102 Calculation part 1103 Selection part 1104 Identification part 1105 Extraction part 1106 Output part

Claims (6)

On the computer,
Referring to the storage section that stores the revision date of the law that affects the business of the department and the history of the department to which the staff belongs, the time of the legal revision that affects the work of the specific department is identified and identified There is a history of belonging to the specific department after the period, and currently, personnel belonging to a department different from the specific department are extracted as supportable personnel of the specific department,
A supportable personnel extraction program characterized by causing processing to be executed.   2. The support according to claim 1, wherein the time of the law revision is the latest law revision time in which the degree of influence exceeds a predetermined standard among the law revisions affecting the operations of the specific department. Personnel extraction program.   2. The support according to claim 1, wherein the specific department is identified by selecting a department having a highest load index or a department exceeding a predetermined standard among a plurality of departments. Personnel extraction program.   2. The supportable personnel extraction program according to claim 1, wherein the different department is selected from among a plurality of departments, an index indicating a load that is not the highest, or a department that is less than a predetermined standard. Computer
Referring to the storage section that stores the revision of the law that affects the operations of the department and the history of the department to which the staff belongs, the timing of the revision of the law that affects the operations of the specific department was identified and identified There is a history of belonging to the specific department after the period, and currently, personnel belonging to a department different from the specific department are extracted as supportable personnel of the specific department,
A supportable person extraction method characterized by executing processing. Referring to the storage section that stores the revision of the law that affects the operations of the department and the history of the department to which the staff belongs, the timing of the revision of the law that affects the operations of the specific department was identified and identified There is a history of belonging to the specific department after the period, and currently, personnel belonging to a department different from the specific department are extracted as supportable personnel of the specific department,
A supportable personnel extraction device comprising a control unit.

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