JP6492248B2 - Additional ordering device and automatic provision system - Google Patents

Description

  The present invention relates to an additional ordering apparatus and an automatic provision system, and more particularly, to an additional ordering apparatus and an automatic provision system that reduce waiting time of a customer when a product is ordered at a store such as a restaurant and provide a smooth product.

In recent years, restaurants such as ramen shops, soba shops, canteens in highway parking, and other restaurants, etc., issue tickets with automatic ticket vending machines (hereinafter simply referred to as ticket vending machines) in order to reduce labor costs. As a result, systems that sell food to customers are increasingly employed.
When a customer presses a food / drink button ordered by himself / herself among a plurality of food / beverage buttons provided in the ticket vending machine, the food / drink ticket of the food / drink to be ordered is issued from the ticket vending machine. The customer then sits down and places the issued ticket at the counter, and the restaurant staff confirms the order to complete the order.

  In addition, for example, in a ramen shop, when you place an order, you do not simply specify the type of food or drink, just like “soy sauce ramen,” but various additional factors such as the hardness of the noodles, the thickness of the soup, and the topping. There are also many stores that specify and provide customized food and drink to each customer.

As described above, there is an automatic ticket vending machine disclosed in Patent Document 1 that can be specified by a ticket vending machine for not only the types of food and drink but also other additional elements.
In the automatic ticket vending machine of Patent Document 1, when a customer purchases a meal ticket at the ticket vending machine, when the IC card on which his / her purchase history is recorded is read into the ticket vending machine, in addition to the type of food and drink ordered previously, Similarly, the selected additional elements such as the topping previously specified are highlighted and displayed on the ticket machine display.
Here, the customer can change the contents of the displayed additional element by operating the touch panel of the ticket vending machine. Then, the customer presses the confirmation button and inputs a fee to issue a meal ticket.
After that, the customer places an order showing the additional elements to the restaurant staff and places an order.

JP2009-251958A

  However, in the automatic ticket vending machine of Patent Document 1, as described above, in addition to the type of food and drink, all items such as toppings to be additionally ordered (additional order products) are also specified by the ticket vending machine. Compared to purchasing a meal ticket with a designation, it takes a long time for one customer to occupy the ticket vending machine, which may lead to congestion when purchasing a meal ticket. Since time will be required, the restaurant side also has a problem that it is difficult to secure the turnover rate and profit.

  The present invention has been made in view of the above problems, and when ordering a product at a store and also specifying the content of the product and an additional order product, the time until completion of the order is effectively reduced. It is an object of the present invention to provide an additional ordering device and an automatic provision system that can be shortened.

  In order to achieve such an object, the present invention is an additional order device installed in a store and used when a customer visiting the store orders a product provided at the store, the product being recorded on a purchase ticket for the product Code information including a product ID for identifying the product, input the content of the product or additional order information specifying other products related to the product to be additionally ordered, and input the additional order information and the read code information into the network This is characterized in that an order is sent to the outside via the.

  Further, according to the automatic provision system of the present invention, when the additional order device, the additional order information and the code information are received from the additional order device, the confirmed order information indicating the order contents of the product is generated based on the received information. The management server that transmits the generated firm order information to the outside via the network, and the order notification that receives the firm order information from the management server and prepares the received firm order information and notifies the staff providing the customer And a device.

  Moreover, according to the automatic providing system of the present invention, the management server determines the winning probability of the prize to be provided to the customer based on the time required from the order of the product to the provision to the customer.

  Further, according to the automatic providing system of the present invention, the management server stores the recommended additional order information on the store side for each product in advance, and the recommended additional order information on the store side is stored instead of the additional order information. When the information indicating the designation is received from the additional order device, the fixed order information is generated based on the recommended additional order information on the store side.

  In addition, according to the automatic provision system of the present invention, the management server stores a plurality of patterns of information indicating additional order information options, and selects one of the plurality of patterns based on the number of visits of the customer to the store. And transmitting to the additional order device.

  Further, according to the automatic provision system of the present invention, the additional ordering apparatus inputs a customer ID for identifying each customer, and transmits the input customer ID to the management server together with the read code information. For each product, registered additional order information, which is additional order information registered in advance for each product, is stored, and when the customer ID and code information are received from the additional order device, the registered additional order information is based on the received information. In this case, the corresponding item is extracted, and confirmed order information is generated based on the extracted registered additional order information.

  Further, the present invention is an additional order device that is installed in a store and used when a customer visiting the store orders a product provided in the store, and is a food ID that is recorded on a food purchase ticket and identifies the food Code information, including the contents of the food or additional order information that specifies the topping or side menu of the food to be ordered additionally, and sends the entered additional order information and the read code information to the outside via the network And placing an order.

  Further, according to the automatic provision system of the present invention, when the additional order device and the additional order information and the code information are received from the additional order device, the confirmed order information indicating the order contents of the food is generated based on the received information. And a management server that transmits the generated confirmed order information to the outside via the network, and an order notification device that notifies the staff that cooks the received confirmed order information when the confirmed order information is received from the management server. It is characterized by comprising.

  Moreover, according to the automatic providing system of the present invention, the management server determines the winning probability of the prize to be provided to the customer based on the time required from the order of the food to the provision to the customer.

  Further, according to the automatic providing system of the present invention, the management server stores the recommended additional order information on the store side for each food in advance, and stores the recommended additional order information on the store side instead of the additional order information. When the information indicating the designation is received from the additional order device, the fixed order information is generated based on the recommended additional order information on the store side.

  In addition, according to the automatic provision system of the present invention, the management server stores a plurality of patterns of information indicating additional order information options, and selects one of the plurality of patterns based on the number of visits of the customer to the store. And transmitting to the additional order device.

  Further, according to the automatic provision system of the present invention, the additional ordering apparatus inputs a customer ID for identifying each customer, and transmits the input customer ID to the management server together with the read code information. Registration additional order information, which is additional order information registered in advance for each food, and when the customer ID and code information are received from the additional order device, the registered additional order information is based on the received information. In this case, the corresponding item is extracted, and confirmed order information is generated based on the extracted registered additional order information.

  It should be noted that any combination of the above-described constituent elements, or those obtained by replacing the constituent elements and expressions of the present invention with each other among methods, apparatuses, systems, computer programs, recording media storing computer programs, and the like are also included in the present invention. It is effective as an embodiment of

  According to the present invention, the additional ordering device reads the code information including the product ID that is recorded on the purchase ticket of the product issued by the food vending machine or the like and identifies the product, and reads the content of the product or the product to be additionally ordered. Enter additional order information specifying other related products, and send the input additional order information and the read code information to the outside via the network to place an order, effectively reducing the time to order completion It becomes possible to do.

It is a figure which shows the structure of the automatic provision system in the 1st Embodiment of this invention. It is the figure which showed the inside of the store where the automatic provision system in the 1st Embodiment of this invention was installed overhead. It is the figure which looked at the inside of the store in the 1st Embodiment of this invention from the side surface direction of AA of FIG. It is a figure which shows the structure of the food vending machine in the 1st Embodiment of this invention. It is a figure which shows the structure of the additional order apparatus in the 1st Embodiment of this invention. It is a figure which shows the structure of the order notification apparatus in the 1st Embodiment of this invention. It is a figure which shows the structure of the goods conveyance apparatus in the 1st Embodiment of this invention. It is a figure which shows the structure of the management server in the 1st Embodiment of this invention. It is a figure which shows an example of the database managed by the information storage part of the management server in the 1st Embodiment of this invention. It is a figure which shows an example of the data structure managed in goods DB in the 1st Embodiment of this invention. It is a figure which shows an example of the data structure managed in the passenger seat DB in the 1st Embodiment of this invention. It is a figure which shows an example of the data structure managed in order DB in the 1st Embodiment of this invention. It is a figure which shows an example of the data structure managed in prize prize DB in the 1st Embodiment of this invention. It is a figure which shows the structure of the passenger seat sensor in the 1st Embodiment of this invention. It is a figure which shows the structure of the passenger seat display apparatus in the 1st Embodiment of this invention. It is a sequence chart which shows the flow of the sales operation | movement of the meal ticket of the goods by the automatic provision system in the 1st Embodiment of this invention. FIG. 3 is a sequence chart showing a flow of an additional order operation for a product in the first embodiment of the present invention. FIG. FIG. 3 is a sequence chart showing a flow of an additional order operation for a product in the first embodiment of the present invention. FIG. These are the sequence charts which show the flow of the additional order operation | movement of goods in the 1st Embodiment of this invention. It is a figure which shows the example of a display of the start screen information of the additional order in the 1st Embodiment of this invention. It is a figure which shows an example of the selection screen information of the additional order information of goods contents, such as the hardness of noodles, in the 1st Embodiment of this invention. It is a figure which shows an example of the selection screen information of the additional order information of additional order goods, such as toppings, in the 1st Embodiment of this invention. It is a figure which shows the example of a display of order confirmation screen information in the 1st Embodiment of this invention. It is a sequence chart which shows the flow of the prize provision operation | movement by the automatic provision system in the 1st Embodiment of this invention. It is a sequence chart which shows the flow of the prize provision operation | movement by the automatic provision system in the 1st Embodiment of this invention. It is a figure which shows the example of a display of the lottery result screen information in the 1st Embodiment of this invention. It is a sequence chart which shows the flow of the display operation | movement of the use condition of the passenger seat by the automatic provision system in the 1st Embodiment of this invention. It is a figure which shows an example of the database managed by the information storage part of the management server in the 2nd Embodiment of this invention. It is a figure which shows an example of the data structure managed in customer DB in the 2nd Embodiment of this invention. It is a figure which shows an example of the data structure managed in order DB in the 2nd Embodiment of this invention. It is a sequence chart which shows the flow of the additional order operation | movement of goods in the 2nd Embodiment of this invention. It is a sequence chart which shows the flow of the additional order operation | movement of goods in the 2nd Embodiment of this invention.

<Outline of First Embodiment>
(Outline of the first embodiment)
The automatic providing system according to the first embodiment of the present invention is a system for receiving an order for a product from a customer who has visited a store.
Hereinafter, as an example, an embodiment will be described in which a customer visits a store that provides food such as ramen as a product and places an order.
In this case, after the customer purchases the meal ticket with the meal ticket vending machine, the customer orders the food by causing the device installed in the passenger seat to read the code information recorded on the meal ticket.

(Configuration of the first embodiment)
(1) Overall Configuration of Automatic Providing System FIG. 1 is a diagram showing a configuration of an automatic providing system in the first embodiment of the present invention. Hereinafter, the configuration of the automatic provision system will be described with reference to the drawings.
As shown in the figure, the automatic providing system according to the first embodiment of the present invention is a food vending machine 10 that issues a purchase ticket (food ticket) related to a product (food) that is installed in a store and provided in the store. And an additional order device 20 for placing an additional order for a product purchased at the customer seat in the store and the purchase ticket, and a place (kitchen) where the provision of the product in the store is prepared, and the order contents by the customer An order notification device 30 for notifying the staff in the store, a product transport device 40 for transporting the prepared product to the audience, a management server 50 for managing information on ordering of products by the customer (order information), etc. A seat sensor 60 that is installed in each seat and senses whether or not a customer is seated in each seat, and a vacant seat in the store based on the presence or absence of each seat detected by the seat sensor 60 It is configured to have a passenger seat display unit 70 for displaying the full house situation.
The above-mentioned additional order refers to an order that is additionally performed with respect to a product (food) of the food ticket issued by the food ticket vending machine 10. The customer can specify the type of product to be provided by purchasing a meal ticket, and can additionally order the content of the product according to his / her preference and other products in the additional order. For example, the product If the noodles were ramen, the order of other products related to products such as toppings and side menus (additional order products), as well as the contents of the products such as the hardness / thickness of the noodles, the type / thickness of soup It can be performed.

FIG. 2 is a bird's-eye view showing the inside of the store in which the automatic providing system according to the first embodiment of the present invention is installed.
Moreover, FIG. 3 is the figure which looked at the inside in the shop in the 1st Embodiment of this invention from the side surface direction of AA of FIG.
As shown in the figure, a food vending machine 10 is installed in the store, and when the customer visits the store, the food vending machine 10 purchases the food voucher. The customer sits in the audience seat after purchasing the meal ticket.
In the example shown in the figure, a plurality of customer seats are installed in a line in the store.
Each customer seat is provided with a table and chairs, similar to a store providing a general meal, and a lane (product transport device 40) for transporting products in front of the table as viewed from the seated customer. Is provided. After the product is cooked in the kitchen and placed on the lane of the product transport device 40, the product is transported to the ordered seat by a predetermined transport means (conveyor or the like). When the product ordered by the customer is transported to the front of the customer, the customer carries the product to the table and eats it.
Further, an additional order device 20 is installed in the back of the table of each passenger seat, and the customer can operate the additional order device 20 to place an additional order.
Furthermore, a passenger seat sensor 60 is installed in each passenger seat, and detects the seating of the customer by infrared rays or the like.

Moreover, a partition plate is provided between the seats so that the customer can eat comfortably without worrying about the adjacent seats.
Furthermore, in the example of this figure, the partition plate is shaped like a cloud, and the product transport device 40 (to be described later) transports the product (food), and the product is transported as if it is in the cloud. It can be expected to entertain the eyes of customers.

(2) Configuration of the food vending machine 10 The food vending machine 10 is a device that is installed in a store and sells a food ticket that is delivered to the store in exchange for the product when a customer purchases the product.
FIG. 4 is a diagram illustrating a configuration of the food vending machine 10 according to the first embodiment of the present invention.
As shown in the figure, the food vending machine 10 includes a CPU and the like, and controls the food vending machine 10 as a whole, and an information storage unit 12 that stores information on food (food) and food (food information). A food ticket issuing unit 13 that issues a food ticket with a printing function, a display unit 14 that displays information relating to a purchaseable food ticket, and an operation unit 15 that includes a selection / purchase button for a food ticket Is done.
Note that the display unit 14 and the operation unit 15 are integrally formed, and a touch panel may be formed.

When a customer inserts money into a charge slot (not shown) of the ticket vending machine 10 and operates the operation unit 15 to select a product (food) to be purchased, the control unit 11 provides information on the selected product. Is extracted from the information storage unit 12 and output to the food ticket issuing unit 13.
The food ticket issuing unit 13 prints product information input from the control unit 11 on a sheet to create a food ticket and issue it.

In the present embodiment, the food ticket issued from the food vending machine 10 is made of paper or other material, and code information such as a barcode or a two-dimensional code is formed on the surface thereof by a technique such as printing.
This code information includes order-specific information for identifying each order (food ticket) together with the type of product, and is read by the reading unit 26 of the additional order device 20 described later.
In addition, code information is not limited to what is formed on the surface of a meal ticket in this way, For example, a meal ticket is a magnetic recording medium and the digital data written in the said medium may be sufficient. In this case, the reading unit 26 similarly reads.

(3) Configuration of Additional Ordering Device 20 The additional ordering device 20 is an information processing device installed in each customer seat of a store, and is, for example, a tablet terminal or a PC.
The customer arrives at the guest seat after purchasing the meal ticket using the food ticket vending machine 10, and uses the additional order device 20 to place an additional order for the purchased meal ticket.

FIG. 5 is a diagram showing a configuration of the additional ordering apparatus 20 in the first embodiment of the present invention.
As shown in the figure, the additional ordering device 20 includes a CPU and the like, and is connected to a control unit 21 that controls the entire additional ordering device 20, an information storage unit 22 that stores information related to orders for products (food), and a network. And a communication unit 23 that transmits and receives information, a display unit 24 that displays information related to product orders, an operation unit 25 that performs additional ordering of products, and a reading unit 26 that reads code information from a meal ticket. Is done.
In addition, the display part 24 and the operation part 25 are comprised integrally, and you may make it form a touch panel.

When the customer arrives at the seat after purchasing the meal ticket, the reading unit 26 reads the information written in the meal ticket, and then uses the operation unit 25 to make an additional order for the product of the read food ticket and order the product. Confirm.
When the order of the product is confirmed, the additional order device 20 transmits confirmed order information indicating the confirmed order content to the order notification device 30 provided in the kitchen via the network 100, and displays the order content. And inform the cooking staff.

(4) Configuration of Order Notification Device 30 The order notification device 30 is an information processing device installed in a store kitchen, and displays or voice-outputs the customer's order contents and notifies the cooking staff. The order notification device 30 is, for example, a tablet terminal or a PC.
The cooking staff confirms the order contents displayed or voice-output by the order notification device 30, creates a product (food) according to the order contents, and provides it to the customer.

FIG. 6 is a diagram showing a configuration of the order notification device 30 according to the first embodiment of the present invention.
As shown in the figure, the order notification device 30 includes a CPU and the like, and controls a control unit 31 that controls the entire order notification device 30, an information storage unit 32 that stores order information transmitted from the additional ordering device 20, and a network. A communication unit 33 that transmits and receives information, a display unit 34 that displays order information, an operation unit 35 that inputs various types of information, and a voice output unit 36 that outputs order information by voice. Is done.
Note that the display unit 34 and the operation unit 35 are integrally formed, and a touch panel may be formed.

When the order notification device 30 receives the confirmed order information from the additional order device 20, the order notification device 30 displays the order contents on the display unit 34 based on the confirmed order information or outputs the sound from the audio output unit 36.
The cooking staff checks the contents of the order and cooks the ordered food.
The contents of the order displayed here are information such as the type of food described in the meal ticket and the topping specified in the additional order.

(5) Configuration of Product Transport Device 40 The product transport device 40 is a device for transporting articles installed from the store kitchen to the audience seats, and transports the food cooked by the cooking staff to the customer seats of the customers who ordered them. To do.

FIG. 7 is a diagram illustrating a configuration of the commodity transport apparatus 40 according to the first embodiment of the present invention.
As shown in the figure, the product transport apparatus 40 includes a CPU and the like, and is connected to a network, a control unit 41 that controls the entire product transport apparatus 40, an information storage unit 42 that stores information such as the position of each passenger seat, and the like. A communication unit 43 for transmitting and receiving information, a transport tray 44 for placing the cooked food, an operation unit 45 for instructing the transport of the cooked food, and a transport tray provided from the kitchen to each seat for placing the food And a conveyance path 46 on which the 44 moves.

When the cooking staff places the cooked food on the transport tray 44 and designates a seat for delivery by operating the operation unit 45, the transport tray 44 moves on the transport path 46 and reaches the seat of the customer who ordered. Be transported.
The customer moves the food from the transported transport tray 44 onto his / her table and eats it.

  The information storage unit 42 stores a database in which each seat number is associated with the seat location information (similar to a later-described customer seat DB 523), and when a seat number is input by the operation unit 45 or the like. Referring to the database, the position of the seat of the entered seat number is detected, and the transport unit 44 transports the merchandise based on the detected position.

Any conventional method can be applied to the method for transporting food by the transport means including the transport tray 44 and the transport path 46.
For example, the conveyance means may be configured to provide a wheel driven by a motor on the lower surface of the conveyance tray 44 and convey the food by the conveyance tray 44 traveling on the conveyance path 46.
Moreover, the conveyance path 46 is a conveyor installed in a general rotating sushi, and the conveyance tray 44 placed on the conveyance path 46 may be conveyed to the front of the corresponding passenger seat.

(6) Configuration of Management Server 50 The management server 50 is an information processing apparatus that manages various information related to orders and provides the information upon request. The management server 50 may be installed either inside or outside the store.

FIG. 8 is a diagram showing a configuration of the management server 50 according to the first embodiment of this invention.
As shown in the figure, the management server 50 includes a CPU and the like, and a control unit 51 that controls the entire management server 50, and an information storage unit that stores various information related to orders such as product information, order information, and audience information. 52 and a communication unit 53 connected to the network and transmitting / receiving information.

(A) Database Managed by Information Storage Unit 52 FIG. 9 is a diagram illustrating an example of a database managed by the information storage unit 52 of the management server 50 according to the first embodiment of this invention.
As shown in the figure, the information storage unit 52 of the management server 50 includes a product DB 522 that manages information (product information) related to products (food) provided in the store, and information about the seats such as the location of the seats in the store. A customer seat DB 523 for managing the order, an order DB 524 for managing order information indicating the order contents of the product by the customer, and a lottery DB 525 for managing information on the winning probability of a prize such as a discount coupon usable at the store are stored.
Hereinafter, the data configuration managed in each of the databases 522 to 525 will be described in detail.

(B) Product DB 522
FIG. 10 is a diagram illustrating an example of a data configuration managed in the product DB 522 according to the first embodiment of this invention.
As shown in the figure, the product DB 522 stores the product name, the price of the product, the selectable range of the additional order information of the product content, the selectable range of the additional order information of the additional ordered product, and the additional order information recommended by the store. And other product information are managed in association with unique product IDs for identifying each product.
When a customer places an order for product content (such as the hardness of noodles) or an additional order product (such as topping) using the additional order device 20, additional orders are made within the selectable range for the product content / additional order product. Information can be selected.
For example, in the example of FIG. 10, in the “soy sauce ramen” with the product ID “00001”, the hardness of the noodle can be selected from three types: “soft”, “normal”, and “hard”.
In the above example, the noodle has three types of hardness. For example, there are four types such as “super soft”, “soft”, “normal”, and “hard”. It may be a thing and is not limited to the example.
In addition to “hardness of noodles”, various items such as “type of soup”, “thickness of soup”, “amount of soup oil”, “spiciness of soup”, etc. are applicable. It is possible and is not limited to this example.

  Further, as described above, in the product DB 522, additional order information recommended for the store is managed for each product, and when it is troublesome for the customer to select the additional order information by himself, the additional order device When the additional order information recommended by the store is designated using 20, the additional order can be placed with the preset additional order information recommended by the store.

(C) Guest seat DB 523
FIG. 11 is a diagram illustrating an example of a data configuration managed in the passenger seat DB 523 according to the first embodiment of this invention.
As shown in the figure, the seat DB 523 associates the seat position and the use status of the seat indicating whether or not the customer is seated and using each seat with a unique seat number for distinguishing each seat. Are managed.
In the example of this figure, the seat position is represented by a distance from a predetermined position of the kitchen, but may be represented by various other methods such as coordinates.
When the merchandise transport device 40 inquires the management server 50 of the corresponding seat number for the seat position, the management server 50 reads the seat position from the seat DB 523 based on the seat number and transports the information on the seat position to the product. Transmit to device 40.
Upon receiving the information on the passenger seat position from the management server 50, the merchandise carrier device 40 conveys the merchandise to the passenger seat position.

(D) Order DB 524
FIG. 12 is a diagram illustrating an example of a data configuration managed in the order DB 524 according to the first embodiment of this invention.
As shown in the figure, in the order DB 524, information on the following items is written as the order history.
That is, as the order history, the code information of the ordered product, the product ID (name) of the ordered product,
The price of the ordered product, the seat number of the seat where the ordered customer is seated, the order time, the cooking completion time of the product that received the order, and the lottery result of the prizes made at the time of the order , Additional order information for that order,
Other customer information is managed in association with a unique order number for distinguishing each order.

The prize is given to the customer in response to the ordering action or apologize for the completion of cooking, and is, for example, a discount coupon or a topping free coupon.
For example, the prize may be handed over directly to the customer by the store staff, or may be printed out from the additional ordering device 20, or transmitted to the customer's terminal device (smartphone or the like) for recording. It may be given by.

(E) Lottery DB525
FIG. 13 is a diagram illustrating an example of a data configuration managed in the lottery DB 525 according to the first embodiment of this invention.
As shown in the figure, the lottery DB 525 determines and manages winning probabilities based on the cooking time required from the order of the product to the provision thereof.
In the example shown in FIG. 13, for example, when the cooking time is less than 3 minutes 30 seconds, the winning probability is 30%, when it is 3 minutes 30 seconds or more and less than 5 minutes, 60%, when 5 minutes or more is required. It is set as 100%.
In addition, the said cooking time and winning probability are an example to the last, and are not limited to these values.

(7) Configuration of the passenger seat sensor 60 The passenger seat sensor 60 is an information processing apparatus installed in each passenger seat of the store, and is, for example, an infrared sensor.
When a customer arrives at a customer seat after purchasing a meal ticket using the meal ticket vending machine 10, the customer seat sensor 60 detects the presence of the customer and transmits it to the management server 50 as detection information.

FIG. 14 is a diagram showing a configuration of the passenger seat sensor 60 in the first embodiment of the present invention.
As shown in the figure, the seat sensor 60 includes a CPU and the like, and controls the entire seat sensor 60, and an information storage unit 62 that stores information such as the seat number of the seat where the sensor is installed. The communication unit 63 is connected to a network and transmits / receives information, and the detection unit 64 detects the presence of a customer who has arrived at a passenger seat by an infrared sensor function or the like.

  When the customer arrives at the seat after purchasing the meal ticket, the detection unit 64 of the seat sensor 60 detects the presence of the customer, and the communication unit 63 transmits the detection information to the management server 50 via the network 100. Based on the detection information received from the passenger seat sensor 60, the management server 50 writes and manages it in the “use status of passenger seat” column of the passenger seat DB 523.

(8) Structure of the passenger seat display device 70 The passenger seat display device 70 is a display device that displays the use status (whether seated or vacant) of each customer seat in the store, and notifies a customer who intends to use the store from now on. is there.
The installation location of the passenger seat display device 70 may be inside or outside the store, for example, near the store entrance, near the location where the customer waits when waiting for a vacant seat.

FIG. 15 is a diagram showing a configuration of the passenger seat display device 70 according to the first embodiment of the present invention.
As shown in the figure, the audience seat display device 70 includes a CPU and the like, and is connected to a network, a control unit 71 that controls the entire audience seat display device 70, an information storage unit 72 that stores information such as the usage status of the audience seats, and the network. A communication unit 73 that transmits and receives information, a display unit 74 that displays the usage status of a passenger seat, and an operation unit 75 that performs on / off and switching of display on the display unit 74 are configured. .
Note that the display unit 74 and the operation unit 75 are integrally configured, and a touch panel may be formed.

When the customer arrives at the seat after purchasing the meal ticket, the detection unit 74 of the seat display device 70 detects the presence of the customer, and the communication unit 73 transmits the detection information to the management server 50 via the network 100. Based on the detection information received from the passenger seat display device 70, the management server 50 writes and manages it in the “use status of passenger seat” column of the passenger seat DB 523.
Then, the management server 50 transmits information on the usage status of the passenger seat to the passenger seat display device 70. Upon receiving the information on the usage status of the passenger seat, the passenger seat display device 70 stores the information in the information storage unit 72 and then displays the information on the display unit 74.
A customer who visits the store can check whether the user can take a seat immediately by checking the usage status of the passenger seat displayed on the display unit 74 of the customer seat display device 70, or how long the user can wait for a seat.

(Operation of the first embodiment)
(1) Food Ticket Sales Operation FIG. 16 is a sequence chart showing the flow of a product food ticket sales operation by the automatic provision system according to the first embodiment of the present invention.
Hereinafter, the operation when a customer purchases a meal ticket after visiting the store will be described with reference to FIG.

First, the customer visits the store and operates the operation unit 15 (purchase button) of the food vending machine 10 to select a product to be purchased from the products (food items) displayed on the display unit 14 (step S101). .
Then, the control unit 11 of the food vending machine 10 extracts the food ticket information of the selected product from the information storage unit, and the food ticket issuing unit 13 prints the extracted food ticket information on a medium such as paper and issues the ticket. (Step S102).
Code information corresponding to the product such as a barcode or a two-dimensional code is printed on the issued ticket.

(2) Product Additional Ordering Operation Next, the customer arrives at the guest seat with the food ticket issued by the food ticket vending machine 10.
FIGS. 17 to 19 are sequence charts showing the flow of an additional order operation for a product in the first embodiment of the present invention.
Hereinafter, the operation when the customer places an additional order for the customer seat after purchasing the meal ticket will be described with reference to FIG.

The additional order device 20 is installed in each passenger seat, and the customer causes the reading unit 26 of the additional order device 20 installed in the seat to read the code information on the purchased meal ticket (step S103).
The additional order apparatus 20 transmits the read code information to the management server 50 (step S104).
Note that, although not specifically mentioned below, when the additional ordering device 20 transmits various information to the management server 50, the additional ordering device 20 associates the various information with the number of the seat where the own device 20 is installed (passenger seat number). Thereby, the management server 50 can recognize from which passenger seat the order is placed.

When the management server 50 receives the code information of the meal ticket from the additional ordering device 20, the management server 50 refers to the order DB 524 to determine whether or not the order of the code information has already been made and the order history has been written ( Step S105).
When the order history of the code information of the food ticket has not been written (No at Step S105), the control unit 51 of the management server 50 determines that the order of the code information has not yet been made, and The information on the start screen is transmitted to the additional order apparatus 20 that has transmitted the code information (step S106).
On the other hand, if the code information of the food ticket has already been written in the order DB 524 (step S105 / Yes), it is determined that the additional order of the code information has already been made, and the error screen information is changed to the code information. Is transmitted to the additional order apparatus 20 that has transmitted (step S107).

Upon receiving the additional order start screen information or error screen information from the management server 50, the additional order apparatus 20 displays it on the display unit 24 (step S108).
Here, when the error screen information is displayed (step S109 / No), since the order has already been made, the operation is terminated.

On the other hand, when the start screen for the additional order is displayed (step S109 / Yes), the ordering operation is continued as it is.
FIG. 20 is a diagram illustrating a display example of the start screen information for the additional order according to the first embodiment of this invention.
In the example shown in the figure, a preference button 201 and a recommendation button 202 are provided on the start screen.
The preference button 201 is a button for the customer to freely select additional order information such as the hardness of noodles and the type of topping and make an additional order, and the recommendation button 202 is set in advance at the store side. This is a button for placing an additional order with the content of recommended additional order information.

  Here, when the customer selects the preference button 201 using the operation unit 25 of the additional order device 20 (step S110 / Yes), the additional order device 20 adds the additional order information together with the code information of the read meal ticket. The selection screen information acquisition request is transmitted to the management server 50 (step S111).

When the management server 50 receives the acquisition request for the selection screen information of the code information and the additional order information from the additional order device 20, the management server 50 refers to the product DB 522 and stores the additional order information of the product associated with the received code information. A selectable range (hardness of noodles: hard, normal, soft or topping type) is extracted (step S112).
Next, the control unit 51 of the management server 50 generates selection screen information for the additional order based on the extracted information on the selectable range of the additional order (step S113), and the additional order that has transmitted the code information. It transmits to the apparatus 20 (step S114).

Upon receiving the additional order selection screen information from the management server 50, the additional ordering device 20 displays it on the display unit 24 (step S115).
FIG. 21 is a diagram illustrating an example of selection screen information of additional order information of product content such as noodle hardness in the first embodiment of the present invention.
In the example shown in the figure, on the selection screen, additional order information of product contents such as noodle hardness (soft / normal / hard), soup thickness (thin / normal / dark), etc. can be selected.
In addition to this example, the selection screen may allow selection of soup type and hotness.
The customer uses the operation unit 25 of the additional ordering device 20 to select detailed order information of a desired product content such as “noodle hardness: normal” on the selection screen (step S116).

When the additional order information of the product content such as “noodle hardness” is selected, the additional order device 20 displays on the display unit 24 the selection screen information of the additional order information of the additional order product such as the topping and the side menu. (Step S117).
FIG. 22 is a diagram illustrating an example of selection screen information for additional order information of additional order products such as toppings according to the first embodiment of this invention.
In the example shown in the figure, on the selection screen of additional order information for additional order products, it is possible to specify the type of topping such as egg, green onion or char siu and to additionally order products such as rice or beer. Yes.
The customer uses the operation unit 25 of the additional order device 20 to select additional order information of a favorite additional order product such as “topping: egg” on the selection screen (step S118).

  The additional order device 20 transmits the product content selected by the customer and the additional order information of the additional ordered product together with the read code information to the management server 50 (step S119).

  When the management server 50 receives the selected additional order information and code information from the additional order device 20, the management server 50 stores the hardness of the selected noodles in the order history associated with the received code information in the order DB 524. Then, additional order information such as topping type is written to confirm the order contents (step S120).

  On the other hand, when the customer selects the recommendation button 202 using the operation unit 25 (step S110 / No), the additional ordering device 20 uses the contents of the recommended order additional information in the store together with the code information of the read meal ticket. Information to confirm the order is transmitted to the management server 50 (step S121).

When the management server 50 receives the code information and the information to confirm the order from the additional ordering device 20, the management server 50 refers to the product DB 522 and adds recommended order information (store recommendation for the product associated with the received code information ( The noodle hardness, topping type, etc.) are extracted (step S122).
Next, the control unit 51 of the management server 50 writes the recommended additional order information extracted from the product DB 522 in the order history associated with the received code information in the order DB 524 to determine the order details ( Step S123).

When the management server 50 confirms the order (steps S120 and S123), the management server 50 transmits confirmed order information indicating the confirmed order details to the order notification device 30 (step S124).
The confirmed order information includes the ordered product, additional order information, a seat number, and the like.
Upon receiving the confirmed order information, the order notifying apparatus 30 displays the content of the received confirmed order information on the display unit 34 and notifies the order details to the kitchen staff (step S125).
At this time, the order notifying apparatus 30 may notify the order contents and the like by voice information.
The kitchen staff cooks the product (food) according to the order contents displayed on the order notification device 30.

  The control unit 51 of the management server 50 writes the time when the confirmed order information is transmitted to the order notification device 30 as the order time (cooking start time) in the corresponding order history in the order DB 524 (step S126).

Further, after the order is confirmed, the management server 50 outputs a taste index of the product based on the confirmed order content (step S127).
For example, based on the contents of the order such as the hardness of the noodles and the soup, an index such as “Umami: 5 out of 5 (highest score)”, “Body: 3 out of 5”, etc. is output. To do.
Next, the management server 50 generates order confirmation screen information in which information indicating that the order has been confirmed is generated together with the output taste index information, and transmits the order confirmation screen information to the additional order apparatus 20 (step S128).

Upon receiving the order confirmation screen information from the management server 50, the additional ordering device 20 displays it on the display unit 24 (step S129).
FIG. 23 is a diagram illustrating a display example of order confirmation screen information according to the first embodiment of the present invention.
In the example shown in the figure, a taste index is graphed together with the contents ordered by the customer (product name, noodle hardness, topping type, etc.).

(3) Product and Prize Supply Operation FIGS. 24 and 25 are sequence charts showing the flow of the prize supply operation by the automatic provision system in the first embodiment of the present invention.
Hereinafter, the operation for providing a prize such as a discount coupon to the customer after the order is confirmed will be described with reference to FIG.

When the order details are notified to the kitchen staff as described above, the kitchen staff performs cooking according to the order details.
After that, when the kitchen staff completes the cooking of the product (food), the cooked product is placed and set on the transport unit 44 of the product transport device 40 (step S141).
Next, the kitchen staff confirms the order contents displayed on the order notification device 30 and operates the operation unit 45 of the product transport device 40 to instruct to transport the product to the corresponding passenger seat position ( Step S142).
At this time, when the merchandise transporting device 40 inputs the seat number of the customer who ordered the product and inquires the seating number of the seat to the management server 50, the management server 50 makes the seat DB 523 based on the seat number. The position of the passenger seat is read from the information, and the information on the position of the passenger seat is transmitted to the product conveying device 40. The merchandise transport device 40 receives information on the passenger seat position from the management server 50.

And if the kitchen staff operates the operation part 45 of the goods conveyance apparatus 40, the conveyance part 44 of the goods conveyance apparatus 40 will convey the said goods to the position of the detected passenger seat (step S143).
The customer moves the product transported to his / her seat to the table and eats it.
Note that the commodity transport apparatus 40 stores a database similar to the customer seat DB 523 in the information storage unit 42. When the customer seat number is input by the operation unit 45, the product conveyor device 40 detects the customer seat position based on the customer seat number, You may make it convey goods to the detected passenger seat position.

Moreover, the goods conveyance apparatus 40 time-measures the time which started conveyance of goods as cooking completion time, and transmits the information of the cooking completion time to the management server 50 (step S144).
When the management server 50 receives the cooking completion time information, the management server 50 writes the cooking completion time in the corresponding order history in the order DB 524 (step S145), and the written cooking completion time and the written order time are used. The cooking time required from the order of the product to delivery to the customer is calculated (step S146).

Next, the control unit 51 of the management server 50 refers to the lottery DB 525, and extracts a winning probability based on the calculated cooking time (step S147).
For example, in the example of the lottery DB 525 shown in FIG. 13, when the cooking time is 3 minutes, the control unit 51 of the management server 50 extracts a winning probability of 30%.

Next, the control unit 51 of the management server 50 draws prizes based on the extracted winning probabilities (step S148).
Here, since the lottery process performed is the same as the procedure of a general lottery process, the detail is abbreviate | omitted.
Then, when the lottery result is output, the control unit 51 of the management server 50 writes the lottery result information in the corresponding order history in the order DB 524 (step S149).

Next, the management server 50 transmits information on the lottery result to the order notification device 30 (step S150).
Upon receiving the lottery result information from the management server 50, the order notification device 30 displays the lottery result information on the display unit 34 (step S151), and notifies the store staff of information such as which customer of the customer seat has been won.
In the present embodiment, the order notification device 30 installed in the kitchen is notified that the customer has been won, but any terminal device may be notified as long as it is a terminal that can be browsed by the store staff (mobile) Terminal).
Further, in the present embodiment, notification is made only at the time of winning, but it may be notified at the time of winning.
When the store staff confirms the above-mentioned winning notification, the store staff goes to the audience seat to deliver the prize.

In addition, the management server 50 transmits information on the lottery result to the additional ordering device 20 (step S152).
Upon receiving the lottery result information from the management server 50, the additional ordering device 20 displays the lottery result information on the display unit 24 (step S153), and notifies the customer about the winning of the lottery.
FIG. 26 is a diagram showing a display example of lottery result information according to the first embodiment of the present invention.
In the example shown in the figure, it is shown that the customer has won a prize.

After that, the store staff visits the customer's seat where the prize is won, and shows the customer a table showing the types of prizes such as coupons. provide.
For example, the types of prizes include discounts on ordered products, free toppings ordered, and other discount coupons.

  In the present embodiment described above, prizes are drawn by lottery after cooking is completed, but prizes may be provided at other timings, for example, after reading code information of meal tickets.

  As described above, according to the first embodiment of the present invention, the management server 50 performs lottery of prizes such as coupons by changing the winning probability according to the length of the cooking time, so that the completion of cooking is delayed. Sometimes customer dissatisfaction can be effectively alleviated, and the customer can be encouraged to visit the store next time.

(4) Passenger Seat Usage Status Display Operation FIG. 27 is a sequence chart showing the flow of the passenger seat usage status display operation by the automatic provision system according to the first embodiment of the present invention.
Hereinafter, the description will be made along this drawing.

As described above, the passenger seat sensor 60 is provided in each passenger seat, and the passenger seat sensor 60 detects when a customer is seated in the passenger seat (step S161).
When the seat sensor 60 senses seating by a customer as described above, it transmits information on the seat number of the seat where the own device is installed to the management server 50 (step S162).

When the management server 50 receives the seat number information from the seat sensor 60, the management server 50 writes that it is already used (seated) in the item "use status of the seat" in the seat DB 523 (step S163).
Next, the management server 50 transmits the written seat number information and information indicating the seated state to the seat display device 70 (step S164).

When the seat display device 70 receives the seat number information and the information indicating the seated state from the management server 50, the seat display device 70 writes the information in the database (not shown) of the information storage unit 72 and displays the information. It is displayed that the corresponding passenger seat is in the seated state among the passenger seats displayed on 74 (step S165).
The seating state display method in the passenger seat display device 70 is not particularly limited. For example, the color of the display area of the seat number displayed on the passenger seat display device 70 may be changed.

When the customer leaves the seat and does not sense the presence of the customer for a predetermined time or longer, the seat sensor 60 recognizes that the seat is vacant, and informs the user that the seat is vacant. Is sent to the management server 50, and the management server 50 writes the vacant seat in the customer seat DB 523 for the corresponding passenger seat and transmits it to the passenger seat display device 70 in the same manner as when seated.
Upon receiving the information indicating that the seat is vacant and the information regarding the seat number from the management server 50, the seat display device 70 displays that the corresponding seat is vacant.

  In this way, the usage status of the customer seat is displayed on the customer seat display device 70 installed inside and outside the store, so that the customer can easily grasp the congestion status of the store.

  In the embodiment described above, the management server 50 actively notifies the passenger seat display device 70 of seating or vacancy information. However, the management server 50 responds to an inquiry from the passenger seat display device 70. You may make it notify.

(Summary of the first embodiment)
As described above, in the automatic providing system according to the first embodiment of the present invention, the customer first purchases a meal ticket with the meal ticket vending machine 10 and then uses the additional order apparatus 20 installed in the passenger seat. Since the detailed contents of the product are selected and additional orders are placed, customers do not form a long line in front of the ticket vending machine 10, and the time to complete the order by each customer is effectively reduced. It becomes possible to do.
As a result, the store side can increase the customer turnover rate and effectively improve the store profit rate.
In addition, customers can slowly order products customized to their preferences while sitting in the audience seats without having to line up for a long time in order to purchase meal tickets at the ticket vending machine 10, and it takes a long time to complete the order. It is possible to eliminate stress caused by time.

  In addition, according to the automatic provision system in the first embodiment, when a customer orders a product, the customer can draw a prize using the additional ordering device 20, so that the customer's willingness to visit the store again is effective. Can be increased.

  Further, according to the first embodiment of the present invention, when the cooking server requires a predetermined time or more, the management server 50 transmits information on prizes such as free toppings to the additional ordering device 20. It becomes possible to reduce the dissatisfaction by the customer regarding the delay in the completion of cooking of the product.

In the present embodiment, after the cooking is completed, the kitchen staff inputs the seat number using the operation unit 45 of the product transport apparatus 40 and transports the product to the seat of the seat number. By operating the operation unit 35 of the device 30, the one for which the product is completed this time is selected from one or more pieces of order information displayed on the order notification device 30, and the product is sent to the seat of the corresponding seat number. You may make it carry.
In this case, when the kitchen staff operates the operation unit 35 to select order information for transporting a product, the order notification device 30 extracts a seat number from the selected order information and transmits it to the product transport device 40. Upon receiving the seat number from the order notification device 30, the product transport device 40 transports the product to the seat of the received seat number.
In this way, the kitchen staff can deliver the cooked product to the audience by simply selecting the order information displayed on the order notification device 30 without bothering to enter the audience number.

In the present embodiment, the food vending machine 10 issues a food ticket, but it may be sold by other methods, for example, sold by human hands.
In addition, the meal ticket may be one in which digital data is written as code information on a recording medium such as an IC card or a portable terminal held by the customer. In this case, the additional ordering device 20 has a function of reading code information from the recording medium.

<Second Embodiment>
(Outline of the second embodiment)
In the first embodiment described above, the customer operates the additional ordering apparatus 20 after purchasing a meal ticket, inputs additional order information, and orders a product that suits his / her preference.
On the other hand, in the second embodiment, the customer possesses an information recording medium (customer card) and causes the additional ordering device 20 to read the information (customer ID) written in the information recording medium. Therefore, it is possible to easily place an order for a prize reflecting his / her preference without inputting detailed additional order information.
Hereinafter, unless otherwise specified, the second embodiment of the present invention will be described assuming that it is the same as the first embodiment.

(Configuration in the second embodiment)
(1) Overall Configuration of Automatic Providing System The automatic providing system in the second embodiment of the present invention is similar to the first embodiment in the meal ticket vending machine 10, the additional ordering device 20, and the order notification device 30. And a commodity transport device 40, a management server 50, a passenger seat sensor 60, and a passenger seat display device 70.

(2) Configuration of Customer Card In the second embodiment, a customer possesses a customer card that is an information recording medium in which his / her customer ID is recorded.
As a customer card recording method, for example, a magnetic recording method, an optical recording method, a magneto-optical recording method, or other various recording methods can be adopted. Further, code information (bar code, two-dimensional code, etc.) of the customer ID may be printed on the customer card.
In the present embodiment, the customer “card” is used.

(3) Configuration of Management Server 50 FIG. 28 is a diagram illustrating an example of a database managed by the information storage unit 52 of the management server 50 according to the second embodiment of this invention.
As shown in the figure, the information storage unit 22 of the additional ordering device 20 further stores a customer DB 521 that manages the customer's personal information and additional order information indicating the contents of the additional order preferred by the customer, in addition to the databases 222 to 224. .

(A) Customer DB 521
FIG. 29 is a diagram illustrating an example of a data configuration managed in the customer DB 521 according to the second embodiment of the present invention.
As shown in the figure, the customer DB 521 includes the customer's name, customer's personal information such as address / phone number / email address,
Order history (ordered product, additional order information) of each customer at the store, registered additional order information (soy sauce ramen, shio ramen, ...) for each currently registered product, and the customer's store And the other customer information are managed in association with unique customer IDs for identifying each customer.

The registered additional order information indicates additional order information (product content / additional order product) that suits the taste of the customer, and is registered in advance in the customer DB 521 for each customer and each product.
At the time of additional order, the customer can read the customer ID in the customer card by the additional order device 20, thereby omitting the selection work of the additional order information and performing an additional order based on the registered additional order information.

(B) Order DB 524
FIG. 30 is a diagram illustrating an example of a data configuration managed in the order DB 524 according to the second embodiment of this invention.
As shown in the figure, in the order DB 524 in the second embodiment, an item of customer ID of a customer who has further ordered is added to the order DB 524 in the first embodiment.
The customer ID is written in the order DB 524 when the additional ordering device 20 reads the customer ID from the customer card and transmits it to the management server 50 at the time of the additional order.

(Operation of Second Embodiment)
(1) Product Additional Order Operation FIGS. 31 and 32 are sequence charts showing the flow of a product additional order operation according to the second embodiment of the present invention.
Hereinafter, the operation when the customer places an additional order for the customer seat after purchasing the meal ticket will be described with reference to FIG.
Note that the description of the same part as the operation of the first embodiment is omitted.

First, when the customer arrives at the seat after purchasing the meal ticket, the customer ID in the customer card is read by making the customer card approach the reading unit 26 of the additional ordering apparatus 20 (step S201).
Next, the customer causes the reading unit 26 of the additional ordering apparatus 20 installed in the passenger seat to read the code information on the purchased meal ticket (step S202).
The additional ordering apparatus 20 transmits the read customer ID and code information to the management server 50 (step S203).
Note that, although not specifically described below, when the additional ordering device 20 transmits various information to the management server 50, the additional ordering device 20 associates the various seating information with the seat number of the seat where the own device 20 is installed. Thereby, the management server 50 can recognize from which passenger seat the order is placed.

When the management server 50 receives the customer ID and the code information of the meal ticket from the additional order device 20, the management server 50 refers to the order DB 524 to determine whether or not the order of the code information has already been made and the order history has been written. Judgment is made (step S204).
When the code information of the meal ticket has already been written in the order DB 524 (Yes in step S204), the management server 50 displays the error screen information, the customer ID and the code information as in the first embodiment. It transmits to the additional order apparatus 20 which has transmitted (step S205).
When the additional order device 20 receives the error screen information from the management server 50, the additional order device 20 displays the error screen information on the display unit 24 (step S206, step S207 / Yes), and ends the operation because the order has already been made.

On the other hand, when the order history of the code information of the food ticket has not been written (step S204 / No), the control unit 51 of the management server 50 determines that the order of the code information has not yet been made, and Proceed with order processing.
Next, the management server 50 refers to the customer DB 521 and extracts the registered additional order information of the product with the code information received together with the additional order information associated with the customer ID received from the additional order device 20. (Step S208).
For example, in the customer DB 521 shown in FIG. 29, when the received customer ID is “0001” and the product ID indicated by the code information is “00001”, registration additional order information of “soy sauce ramen” is extracted.

Next, the management server 50 generates selection screen information for additional order information based on the extracted registered additional order information (step S209).
This additional order information selection screen information is already selected by the extracted registered additional order information. For example, in the product “soy sauce ramen”, the options of each item have already been selected such as “noodle hardness: normal”, “soup thickness: thin”,.
The management server 50 transmits additional order information selection screen information in which the registered additional order information is already reflected to the additional order apparatus 20 that has transmitted the customer ID and code information (step S210).

Upon receiving the selection screen information for the additional order information from the management server 50, the additional order apparatus 20 displays it on the display unit 24 (step S211).
In the selection screen displayed here, as described above, each item of the additional order information has already been selected.
On the selection screen, the customer can change each item of the already selected additional order information, for example, from “noodle hardness: normal” to “noodle hardness: hard”.
Here, when changing the content of the additional order information (step S212 / Yes), the customer reselects the item to be changed in the additional order information using the operation unit 25 of the additional order device 20 (step S213). .

When the change is input, the additional order apparatus 20 displays selection screen information of additional order information such as a topping type on the display unit 24 (step S214).
Further, when the customer inputs information indicating that the displayed content is not changed (step S212 / No), similarly, the selection screen information of the additional order information such as the topping type is displayed on the display unit 24. (Step S214).
The customer can change each item of the already selected additional order information on the selection screen, for example, to add “topping: char siu”.
Here, when changing the content of the additional order information (step S215 / Yes), the customer reselects the item to be changed in the additional order information using the operation unit 25 of the additional order device 20 (step S216). .

  Next, the additional ordering device 20 transmits the additional order information that has been changed or not changed, together with the read code information, to the management server 50 (step S217).

  When the management server 50 receives the changed or not added additional order information and code information from the additional ordering apparatus 20, the order is changed to the order history associated with the received code information in the order DB 524. Or, additional order information (the hardness of the noodles, the type of topping, etc.) not written is written to confirm the order content (step S218).

Further, the management server 50 writes and updates the additional order information, which has been changed or not changed, into the customer DB 521 as new registered additional order information for the corresponding product (step S219).
Thus, the registered additional order information set for each product in the customer DB 521 is updated to the latest order contents ordered by the customer.
As a result, when the customer places an additional order, the customer ID in the customer card is read by the additional order device 20 so that the customer can easily make an additional order based on the previously selected additional order information (registered additional order information). Is possible.

  Then, the control unit 51 of the management server 50 increases the number of visits of the corresponding customer by “1” in the customer DB 521 (step S220).

  Since the subsequent notification operation of the confirmed order information to the kitchen and the customer is the same as in the first embodiment, description thereof is omitted.

(Summary of the second embodiment)
As described above, according to the automatic provision system in the second embodiment of the present invention, when a customer places an additional order, the additional ordering device 20 reads the customer ID in the customer card and sends it to the management server 50. The management server 50 extracts the registered additional order information registered in the customer DB 521 and provides it to the additional order device 20 so that the customer registers in the customer DB 521 without having to select all the additional orders. Additional order information such as the hardness of the favorite noodles already finished and the type of topping can be easily specified.

In the second embodiment of the present invention described above, the customer ID is recorded on the customer card, and the registered additional order information is provided from the management server 50 side to the additional order device 20 based on the customer ID. However, the registered additional order information itself may be registered in the customer card.
In the latter case, the additional order device 20 reads the code information from the meal ticket, and then reads the registered additional order information of the product corresponding to the code information from the customer card and displays it on the display unit 24. Then, the additional order device 20 transmits the read registered additional order information to the management server 50 to place an additional order.

In the present embodiment, the registered additional order information registered in the customer DB 521 is the previously ordered additional order information. However, the customer may register the registered additional order information in advance.
For example, the management server 50 has a function as a Web server that stores and distributes information registration homepages for registration additional orders, and the customer uses a terminal (not shown) such as a smartphone or PC that the customer has. The ID and password may be entered to log in to the homepage, and registration additional order information may be entered on the homepage and registered in the customer DB 521.

  Further, in the present embodiment, the additional ordering apparatus 20 reads the customer ID from the customer card, but the customer ID may be input by the operation unit 25 having a numeric keypad or a character key.

<Summary of Embodiment>
As described above, according to the automatic provision system in the first and second embodiments of the present invention, the customer purchases the meal ticket with the meal ticket vending machine 10 and then installs the additional order device 20 installed in the passenger seat. Use this to select the detailed contents of the product or to make additional orders, so customers do not form a long line in front of the ticket vending machine 10, and the time to order completion by each customer is effective. It becomes possible to shorten to.
As a result, the store side can increase the customer turnover rate and effectively improve the store profit rate.
In addition, customers can slowly order products customized to their preferences while sitting in the audience seats without having to line up for a long time in order to purchase meal tickets at the ticket vending machine 10, and it takes a long time to complete the order. It is possible to eliminate stress caused by time.

The meal ticket vending machine 10, the additional ordering device 20, the order notification device 30, the product conveying device 40, the management server 50, the passenger seat sensor 60, and the passenger seat display device 70 are realized mainly by programs loaded in the CPU and memory. . However, it is also possible to configure this apparatus or server by a combination of any other hardware and software, and the high degree of freedom of design will be easily understood by those skilled in the art.
In addition, when the meal ticket vending machine 10, the additional ordering device 20, the order notification device 30, the product transporting device 40, the management server 50, the passenger seat sensor 60, or the passenger seat display device 70 is configured as a software module group, this program It may be recorded on a recording medium such as a recording medium, a magnetic recording medium, a magneto-optical recording medium, or a semiconductor, and loaded from the above recording medium, or from an external device connected via a predetermined network. It may be loaded.

The above-described embodiment is an example of a preferred embodiment of the present invention. The embodiment of the present invention is not limited to this, and various modifications can be made without departing from the scope of the present invention. It becomes possible to do.
For example, in the first and second embodiments of the present invention described above, a customer purchases food and places an additional order for the purchased food. It is not limited and you may carry out with respect to other goods or services.

In addition, according to the first and second embodiments of the present invention, the automatic provision system presents the customer with the type of product content such as the hardness of the noodles at the time of additional order. The content type of the product may be stored in advance in the product DB 522 for each product and for each item in advance, and the content type of the product to be provided may be changed depending on the customer.
For example, there are three types of hardness of noodle noodles: “soft, normal, hard” in pattern 1, and five types of “super soft, soft, normal, hard, oni” in pattern 2.
In this case, when ordering the contents of the product by the additional ordering device 20, the “number of visits” to the store is input by pressing the “button indicating the number of visits” by using the operation unit 25. Then, the additional order device 20 transmits information on the number of visits to the management server 50, and the management server 50 extracts one of the patterns 1 and 2 according to the number of visits to the store, and sends it to the additional order device 20. Send and display.
For example, pattern 1 (3 types) for less than 5 visits, pattern 2 (5 types) for 5 or more visits, etc., the store side offers fine and varied choices for regular customers. It is possible to aim to encourage customers to return to the store by providing or providing so-called back menus and back toppings.

In the second embodiment of the present invention, the customer DB 521 stores the number of visits for each customer, and the management server 50 determines the customer based on the customer ID in the customer card read by the additional ordering device 20. Information on the number of visits of the customer is extracted from the DB 521, and any pattern of the content type of the product is extracted from the product DB 522 based on the extracted number of visits, and is transmitted to the additional order apparatus 20 for display. It may be.
In this case, the customer can be presented with choices for the type of product content according to the number of visits to the store, and if the store has been visited many times, it has a more detailed and varied taste. It is possible to make a selection, and the store side can give the customer a satisfactory level of satisfaction, and can expect to return to the store.

DESCRIPTION OF SYMBOLS 10 Food vending machine 11, 21, 31, 41, 51, 61, 71 Control part 12, 22, 33, 42, 52, 62, 72 Information storage part 13 Food ticket issuing part 14, 24, 34, 44, 74 Display part 15, 25, 35, 45, 75 Operation unit 20 Additional ordering device 23, 33, 43, 53, 63, 73 Communication unit 26 Reading unit 30 Order notification device 40 Commodity transport device 44 Transport unit 50 Management server 64 Detection unit 70 Guest seat Display device 201 Favorite button 202 Recommended button 521 Customer DB
522 Product DB
523 Audience DB
524 Order DB
525 lottery DB

Claims (12)

An additional order device installed in a store and used when a customer visiting the store orders a product provided in the store,
Read the code information including the product ID that is recorded on the purchase ticket of the product and identifies the product,
Input additional order information specifying the contents of the product or other products related to the product to be additionally ordered, and send the input additional order information and the read code information to the outside via the network An additional order device characterized by placing an order. An additional ordering device according to claim 1;
When the additional order information and the code information are received from the additional order device, based on the received information, confirmed order information indicating the order contents of the product is generated, and the generated confirmed order information is externally transmitted via a network. A management server to send to
And an order notification device configured to receive the confirmed order information from the management server and to notify the staff who prepares the product and provides the customer with the received confirmed order information. Offer system.   3. The automatic provision system according to claim 2, wherein the management server determines a winning probability of a prize to be provided to the customer based on a time required from the order of the product to provision to the customer.   The management server stores the recommended additional order information on the store side in advance for each product, and stores information indicating that the recommended additional order information on the store side is designated instead of the additional order information. 4. The automatic provision system according to claim 2 or 3, wherein when received from an additional order device, the confirmed order information is generated based on recommended additional order information on the store side.   The management server stores a plurality of patterns of information indicating options of the additional order information, selects one of the plurality of patterns based on the number of visits to the store by the customer, and transmits the selected pattern to the additional order device. 4. The automatic providing system according to claim 2, wherein the system is automatically provided. The additional order device inputs a customer ID for identifying each customer, and transmits the input customer ID together with the read code information to the management server,
The management server stores registration additional order information that is the additional order information registered in advance for each customer and for each product,
When the customer ID and code information are received from the additional order device, the corresponding order is extracted from the registered additional order information based on the received information, and the confirmed order is extracted based on the extracted registered additional order information. Information is generated, The automatic provision system of any one of Claim 2 to 5 characterized by the above-mentioned. An additional order device installed in a store and used when a customer visiting the store orders a product provided in the store,
Read the code information recorded on the food purchase voucher and containing the food ID that identifies the food,
Input additional order information specifying the content of the food or the topping or side menu of the food to be ordered additionally, and send the input additional order information and the read code information to the outside via the network for ordering An additional order device characterized by performing. An additional ordering device according to claim 7;
When the additional order information and code information are received from the additional order device, based on the received information, final order information indicating the order contents of the food is generated, and the generated final order information is externally transmitted via a network. A management server to send to
An automatic provision system comprising: an order notification device that, when receiving the confirmed order information from the management server, notifies the staff of the food product of the received confirmed order information.   9. The automatic provision system according to claim 8, wherein the management server determines a winning probability of a prize to be provided to the customer based on a time required from ordering the food to provision to the customer.   The management server stores the recommended additional order information recommended by the store for each food in advance, and uses information indicating that the recommended additional order information recommended by the store is specified instead of the additional order information. The automatic provision system according to claim 8 or 9, wherein when received from an additional order device, the confirmed order information is generated based on recommended additional order information on the store side.   The management server stores a plurality of patterns of information indicating options of the additional order information, selects one of the plurality of patterns based on the number of visits to the store by the customer, and transmits the selected pattern to the additional order device. 10. The automatic providing system according to claim 8 or 9, characterized in that: The additional order device inputs a customer ID for identifying each customer, and transmits the input customer ID together with the read code information to the management server,
The management server stores registered additional order information that is the additional order information registered in advance for each customer and for each food,
When the customer ID and code information are received from the additional order device, the corresponding order is extracted from the registered additional order information based on the received information, and the confirmed order is extracted based on the extracted registered additional order information. 12. The automatic providing system according to claim 8, wherein information is generated.

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