JP6537366B2 - Server apparatus, terminal apparatus, information processing method, and program - Google Patents

Description

  The present invention relates to a server apparatus or the like that provides content.

  In the prior art, various information has been provided to users via web pages (see, for example, Non-Patent Document 1).

"Yayoi Keishi 15", [online], [April 10, 2015 search], Internet [URL: https://www.yayoi-kk.co.jp/products/account/]

  However, in the related art, in consideration of both of the managed CRM information and the environment information of the terminal device, the terminal device can not output appropriate content. The CRM information is, for example, information on a product purchased by the user, information on a maintenance contract for the product of the user, and the like. The environment information is, for example, information of a machine environment of the terminal device, parameters of an application in the terminal device, information acquired using data input to the application of the terminal device, and the like.

  The server apparatus according to the first aspect of the present invention comprises a CRM information storage unit capable of storing CRM information that is information related to user actions or actions for the user, a content storage unit capable of storing content, and content terminals The content transmission unit to be transmitted to the device, and the first determination unit that performs the first determination whether the CRM information corresponding to the user of the terminal device satisfies the predetermined first condition, the first determination The environmental information which is a result indicating that the first judgment result which is the result of the first judgment in the department satisfies the first condition and which is information on the environment of one terminal apparatus satisfies the predetermined second condition In the server apparatus, the content is output from the terminal apparatus only when the second determination result, which is the result of the second determination to determine whether or not the result indicates that the second condition is satisfied. That.

  According to such a configuration, it is possible to output appropriate content to the terminal device in consideration of both of the managed CRM information and the environment information of the terminal device.

  Further, the server apparatus according to the second aspect of the present invention is the server apparatus according to the first aspect, wherein the environment information storage unit capable of storing the environment information of the terminal apparatus and the environment information satisfy the second condition. The second determination unit is further included, and the content transmission unit is a result indicating that the first determination result in the first determination unit satisfies the first condition, and the second determination result in the second determination unit is the second condition Is a server device that transmits content to the terminal device if the result indicates that

  According to such a configuration, it is possible to output appropriate content to the terminal device in consideration of both of the managed CRM information and the environment information of the terminal device.

  In the server device according to the third aspect of the present invention, the server device comprises a first server device and a second server device according to the second aspect, and the first server device comprises a CRM information storage unit; A determination unit; and a first determination result transmission unit for transmitting the first determination result to the second server device, wherein the second server device includes a content storage unit, a content transmission unit, an environment information reception unit, A result indicating that the first determination result received by the first determination result receiving unit for receiving the first determination result from the one server device, the second determination unit, and the first determination result receiving unit satisfies the first condition And a content transmitting unit that transmits the content to the terminal device when the second determination result in the second determining unit indicates that the second condition is satisfied.

  According to such a configuration, it is possible to output appropriate content to the terminal device in consideration of both of the managed CRM information and the environment information of the terminal device.

  Further, the server apparatus according to the fourth aspect of the present invention is the server apparatus in which the second determination is performed by the terminal apparatus in the first aspect.

  According to such a configuration, it is possible to output appropriate content to the terminal device in consideration of both of the managed CRM information and the environment information of the terminal device.

  In the terminal device according to the fifth aspect of the present invention, the terminal storage portion capable of storing the application, the terminal receiving portion for receiving the content from the server device, and the terminal reception according to any one of the first to fourth aspects. It is a terminal device provided with the terminal output part which outputs the content which the part received from an application while the application is starting.

  According to such a configuration, it is possible to output appropriate content to the terminal device in consideration of both of the managed CRM information and the environment information of the terminal device.

  In the terminal device according to the sixth aspect of the present invention, the terminal storage portion capable of storing the application, the terminal receiving portion for receiving the content from the server device, and the application according to any one of the first to fourth aspects. It is a terminal device provided with a terminal output unit that outputs the content received by the terminal reception unit even if it is not activated.

  According to such a configuration, it is possible to output appropriate content to the terminal device in consideration of both of the managed CRM information and the environment information of the terminal device.

  According to the server device according to the present invention, it is possible to output appropriate content by the terminal device in consideration of both of the managed CRM information and the environment information of the terminal device.

Conceptual diagram of information system A in the present embodiment in the first embodiment Block diagram of the same information system A Flow chart for explaining the operation of the server device 1 Diagram showing the same content management table Diagram showing the same CRM information management table Figure showing the environmental information management table Diagram showing the same output example Conceptual diagram of information system B in the present embodiment in the second embodiment Block diagram of the same information system B Flow chart for explaining the operation of the first server device 3 Flow chart for explaining the operation of the second server device 4 Block diagram of information system C in Embodiment 3 Flow chart for explaining the operation of the server device 5 Flow chart for explaining the operation of the terminal device 6 Overview of computer system in the above embodiment Computer system block diagram

  Hereinafter, embodiments of the server apparatus and the like will be described with reference to the drawings. In addition, since the component which attached the same code in embodiment performs the same operation | movement, description for the second time may be abbreviate | omitted.

  Embodiment 1

  In the present embodiment, an information system is described in which content is output by the terminal device only when both the first determination using the CRM information of the user and the second determination using the environment information of the terminal device satisfy the conditions. Do.

  Furthermore, in the present embodiment, the server device performs the first determination and the second determination using the environment information of the terminal device, and the content is terminalized only when both the first determination and the second determination satisfy the conditions. An information system to be transmitted to the device will be described.

  Further, in the present embodiment, the CRM information includes, for example, purchased product information of the user, maintenance contract information, and the like.

  Further, in the present embodiment, the environment information includes, for example, machine environment information of the terminal device (including OS information, SQL information, etc.), application parameters (including a flag of whether to apply simplified taxation, etc.), It includes information obtained using the input data (including research expenses, whether it is deficit or surplus etc.), and accounting period information on accounting period.

  Also, in the present embodiment, for example, an information system will be described in which content that can be used by the application is output while the application of the terminal device is activated.

  Furthermore, in the present embodiment, for example, the content is output even if the terminal device has not activated the application.

  A conceptual diagram of an information system A in the present embodiment is shown in FIG. The information system A includes a server device 1, one or more terminal devices 2. The server device 1 includes a so-called cloud server and can be widely understood. The terminal device 2 is, for example, a so-called smart phone, a mobile phone, a portable terminal, a personal computer, a notebook computer, a tablet terminal or the like, and the type is not limited.

  The server device 1 is preferably a server device that manages accounting information of a plurality of users. The accounting information is information on accounting of a company or an individual, and includes, for example, slip data, journal data, settlement data, information on transactions, and the like.

  It is preferable that the terminal device 2 is a device that inputs accounting information or acquires accounting information from the server device 1 and displays it.

  FIG. 2 is a block diagram of the information system A in the present embodiment. The server device 1 configuring the information system A includes a storage unit 11, a reception unit 12, a processing unit 13, and a transmission unit 14.

  The storage unit 11 includes a content storage unit 111, a CRM information storage unit 112, and an environment information storage unit 113.

  The receiving unit 12 includes an environmental information receiving unit 121.

  The processing unit 13 includes a first determination unit 131 and a second determination unit 132.

  The transmission unit 14 includes a content transmission unit 141.

  The terminal device 2 includes a terminal storage unit 21, a terminal reception unit 22, a terminal transmission unit 23, a terminal processing unit 24, a terminal reception unit 25, and a terminal output unit 26.

  The storage unit 11 constituting the server device 1 can store various types of information. The various types of information are, for example, contents to be described later, CRM information, environment information, and the like.

  The content storage unit 111 may store one or more pieces of content. The content generally corresponds to the first condition, the second condition, or the first condition and the second condition. The content is, for example, an update program, guidance information, and the like. The update program is a program installed and used by the terminal device 2. The update program is usually a program for upgrading the version of software (application) operating on the terminal device 2. The guidance information is, for example, guidance on how to use the software, information on legal revision related to the software, and the like. The guidance information is the user of the terminal device 2 and is information of guidance to the user of the application.

  The CRM information storage unit 112 may store one or more pieces of CRM information for each user. CRM information is information on an action of the user or an action on the user. The CRM information includes, for example, contract information which is information on a contract between a user and a company operating the server device 1. CRM information is information on "Customer Relationship Management". CRM information may be broadly regarded as information on the user. The CRM information is, for example, purchased product information, version information, maintenance contract information, shipping information, and the like.

  The purchased product information is information on whether or not the user of the terminal device 2 has purchased a system corresponding to the content. The purchased product information is, for example, a system identifier identifying a system purchased by the user, a system identifier identifying a system with which the user has made a contract for use, a function identifier for identifying a function for which the user has made a contract for use. The system may be an apparatus or software. The product is usually software but may be hardware.

  The version information is information identifying the version of the product purchased by the user.

  The maintenance contract information is information on whether or not the user of the terminal device 2 has entered into a maintenance contract of the system corresponding to the content. The maintenance contract information is, for example, a system identifier identifying a system in a maintenance contract, a function identifier identifying a function in a maintenance contract, and the like.

  The shipping information is information on the product shipped to the user. The shipping information includes, for example, an identifier and version information of the shipped product.

  The environment information storage unit 113 can store environment information of the terminal device 2. The environment information of the environment information storage unit 113 is usually the environment information received by the environment information reception unit 121.

  The environment information is information on the environment of the terminal device 2. The environment information includes, for example, machine environment information which is information on the machine environment of the terminal device 2. The environmental information includes, for example, parameters of one application installed in the terminal device 2. The environment information includes, for example, application acquisition information which is information acquired using information input to one application installed in the terminal device 2. The environment information is, for example, machine environment information, application parameters, application acquisition information, and the like. Machine environment information is, for example, OS information of a machine, SQL information, and the like. The OS information is an identifier of the OS, a version number or the like. The SQL information is information related to SQL, for example, information indicating a version of SQL. The application parameters are information on accounting period, information on operation setting, information on type of organization (company / individual business, etc.), company data, etc. Whether the application acquisition information is, for example, the type of company (large corporation or small and medium-sized corporation etc.) that can be judged from the amount of capital of the stored company, and whether it is a public interest corporation that can be judged from the division information of the stored company Information, the ratio of research expenses that can be obtained from the set of expense information, sales that can be obtained from the set of transaction information, ordinary income that can be obtained from the set of transaction information and the set of expenses, etc. It is.

  The receiving unit 12 receives various types of information. The receiving unit 12 receives various types of information from the terminal device 2. The various types of information are, for example, environmental information and accounting information.

  The environmental information receiving unit 121 receives environmental information from the terminal device 2. The environmental information receiving unit 121 normally receives environmental information and a user identifier identifying a user.

  The processing unit 13 performs various processes. The various processes are, for example, a first determination process, a second determination process, and the like described later.

The first determination unit 131 makes a first determination whether CRM information corresponding to the user of the terminal device 2 satisfies a first condition. The first condition is usually a predetermined condition. The first condition is usually a condition corresponding to the content to be transmitted, and is a condition regarding CRM information.
The process performed by the first determination unit 131 is a first determination process.

  The second determination unit 132 determines whether the environmental information satisfies the second condition. The second condition is usually a predetermined condition. The second condition is usually a condition corresponding to the content to be transmitted, and is a condition related to environmental information. The process performed by the second determination unit 132 is a second determination process. In addition, it is preferable that the second condition be a condition regarding a period. It is preferable that the second condition is, for example, a term of settlement, a term of the year, a term of the end of the fiscal year of accounting, and a term of accounting period information. The accounting period information is information related to the accounting period, and for example, information indicating an accounting period of a year, information indicating a settlement month, information indicating a settlement date, and the like.

  The transmission unit 14 transmits various types of information to the terminal device 2. The various types of information are, for example, content.

  The content transmission unit 141 transmits the content to the terminal device 2.

  The content transmission unit 141 is a result indicating that the first determination result in the first determination unit 131 satisfies the first condition, and a result indicating that the second determination result in the second determination unit 132 satisfies the second condition The content is transmitted to the terminal device 2 only in the case of

  The content transmission unit 141 generally acquires the content corresponding to the first condition, the second condition, or the first condition and the second condition from the content storage unit 111 and transmits the content to the terminal device 2. Here, the terminal device 2 is a terminal device 2 corresponding to environmental information.

  The terminal storage unit 21 configuring the terminal device 2 can store various information and the like. The information or the like is, for example, one or more applications. An application is a program that realizes an application. The information or the like is, for example, environmental information. The application is, for example, a program on the side of the terminal device 2 that performs accounting information processing.

  The terminal accepting unit 22 accepts an instruction and information. The instruction or information is, for example, an application activation instruction, information to be managed by the server device 1 (for example, accounting information, journal data, etc.).

  The means for inputting instructions and information may be anything such as a keyboard, a mouse, or a menu screen. The terminal accepting unit 22 can be realized by a device driver of input means such as a keyboard, control software of a menu screen, or the like.

  The terminal transmission unit 23 transmits the instruction, information, and the like received by the terminal reception unit 22 to the server device 1. The terminal transmission unit 23 may transmit an instruction or information that is not the instruction or the like received by the terminal reception unit 22 to the server device 1. The terminal transmission unit 23 transmits, for example, a content download instruction to the server device 1. The terminal transmission unit 23 transmits, for example, environment information to the server device 1. The terminal transmission unit 23 may transmit the environment information of the terminal storage unit 21 to the server device 1, for example, in response to the received transmission request of the environment information.

  The terminal processing unit 24 performs various processes. The various types of processing are, for example, processing for changing to a data structure for transmitting information to be transmitted, instructions and the like. In addition, when the content is, for example, an update program, the terminal processing unit 24 may execute the update program to upgrade the version of the application.

  The terminal reception unit 25 receives the content from the server device 1. The terminal reception unit 25 may receive a transmission request for environmental information from the server device 1.

  The terminal output unit 26 outputs the content received by the terminal reception unit 25 from the application while the application is running. Further, the terminal output unit 26 may output the content received by the terminal receiving unit 25 even if the application is not activated. Here, the application is an application related to the received content. The application related to the content is an application using the content, an application upgraded with the content, and the like.

  The terminal output unit 26 is a result indicating that the first determination result, which is the result of the first determination in the first determination unit 131, satisfies the first condition, and is environment information that is information on the environment of one terminal device 2 The content is output only when the result of the second determination, which is the result of the second determination to determine whether the predetermined second condition is satisfied, indicates that the second condition is satisfied.

  In addition, the environmental information which is a result which shows that the first judgment result which is a result of the first judgment in the first judgment unit 131 satisfies the first condition, and which is information on the environment of one terminal device 2 is determined in advance. The terminal output unit 26 receives the content only when the second determination result, which is the result of the second determination to determine whether the determined second condition is satisfied, indicates that the second condition is satisfied. , The terminal receiving unit 25 always outputs the received content. However, the timing at which the terminal output unit 26 outputs the received content does not matter.

  Here, the output includes display on a display, projection using a projector, printing on a printer, sound output, transmission to an external device, storage in a recording medium, and other processing devices and other programs. It is a concept that includes the delivery of processing results.

  In addition, when the content is, for example, an update program, the output may be considered to include installing the update program.

  Next, the operation of the information system A will be described. First, the operation of the server device 1 will be described with reference to the flowchart of FIG.

  (Step S301) The transmission unit 14 acquires the content to be transmitted from the content storage unit 111.

  (Step S302) The processing unit 13 substitutes 1 into the counter i.

  (Step S303) The processing unit 13 determines whether the i-th user exists. If the i-th user exists, the process goes to step S304, and if the i-th user does not exist, the process ends. Note that, for example, the processing unit 13 determines whether or not the i-th user is present depending on whether or not the CRM information of the i-th user is stored in the CRM information storage unit 112.

  (Step S304) The first determination unit 131 acquires CRM information of the ith user from the CRM information storage unit 112.

  (Step S305) The first determination unit 131 makes a first determination whether the CRM information acquired in step S304 satisfies the first condition.

  (Step S306) The processing unit 13 goes to Step S307 if the result of the first determination in Step S305 is that the first condition is satisfied, and if it is the determination result that the first condition is not satisfied. Go to S312.

  (Step S307) The transmission unit 14 requests the terminal device 2 of the ith user to transmit environment information. Information (for example, an IP address, an e-mail address, and the like) for accessing the terminal device 2 of the i-th user is stored, for example, in the storage unit 11.

  (Step S <b> 308) The environment information receiving unit 121 determines whether environment information has been received from the terminal device 2. If the environmental information is received, the process goes to step S309. If the environmental information is not received, the process returns to step S308. It is preferable to go to step S312 when the environment information can not be received after a predetermined time has passed since the request in step S307 (time out).

  (Step S309) The second determination unit 132 makes a second determination whether the environment information received in step S308 satisfies the second condition.

  (Step S310) If the result of the second determination in step S309 is the determination result that the second condition is satisfied, the processing unit 13 goes to step S311, and if the determination result that the second condition is not satisfied, the step Go to S312.

  (Step S311) The content transmission unit 141 transmits the content acquired in step S301 to the terminal device 2.

  (Step S312) The processing unit 13 increments the counter i by one. It returns to step S303.

  In the flowchart of FIG. 3, the environment information receiving unit 121 receives the environment information in real time immediately before the second determination is made. However, the environment information receiving unit 121 may receive the environment information in advance. In addition, the environment information of the terminal device 2 of each user may be stored in the environment information storage unit 113 by means other than reception.

  Next, the operation of the terminal device 2 will be described. The terminal reception unit 25 of the terminal device 2 receives an instruction from the server device 1, and the terminal processing unit 24 or the like performs an action according to the instruction. For example, the terminal reception unit 25 receives a transmission request for environmental information from the server device 1, and the terminal transmission unit 23 transmits the environmental information of the terminal storage unit 21 to the server device 1. Further, the terminal receiving unit 25 receives the content from the server device 1, and the terminal output unit 26 outputs the content received by the terminal receiving unit 25. The terminal output unit 26 may output the content from the application while the application is activated, or may output the content even if the application is not activated. Also, for example, when the content is, for example, an update program, the terminal output unit 26 or the terminal processing unit 24 may install the update program.

  Hereinafter, the specific operation of the information system A in the present embodiment will be described. A conceptual diagram of the information system A is FIG.

  Now, the content storage unit 111 of the server device 1 stores a content management table shown in FIG. The content management table stores one or more records having “content identifier”, “content”, “first condition”, and “second condition”. The “content identifier” is information for identifying content. The content identified by the content identifier "content 1" is guidance information on a notice on the closing process in March. The content identified by the content identifier "content 2" is an update program of the product X of the software product. The content 2 is assumed to be an update program of accounting software. Furthermore, the content management table stores the first condition and the second condition in association with each content. The first condition “product X = purchase” is a condition that “product X” is purchased. That is, the first condition “product X = purchase” is that “purchase” of “product X” is “o”. The first condition “product X = purchase & version! = 2.20” is the condition that “product X” is purchased and the version of product X of terminal device 2 is not “2.20”. . The second condition “fiscaling period information = 4 months to 3 months” is a condition that the accounting period is from April to March, that is, the closing month is March. The second condition “OS information = OS1” is a condition that the OS of the terminal device 2 is an OS “OS1”.

  Further, it is assumed that the CRM information storage unit 112 stores a CRM information management table shown in FIG. The CRM information management table manages one or more records having “ID”, “user identifier” and “CRM information”. "CRM information" has "purchased product information" and "maintenance contract information". “Purchased product information” is information on a purchased or contracted product. “Purchased product information” is information on two products “product X” and “product Y” here. "Product X" has "Purchase" and "Version". If "purchase" is "o", it indicates that the purchase has been made. If "purchase" is "x", it indicates that the purchase has not been made. “Version” is a version identifier of a product installed in the terminal device 2 of the user. "Product Y" also has "purchase" and "version". The "maintenance contract information" is information on whether or not the maintenance contract is entered. "Maintenance contract information" is information on two products "Product X" and "Product Y" here. “Product X” and “Product Y” have “maintenance start date” and “maintenance end date”.

  Further, it is assumed that the environment information storage unit 113 stores an environment information management table shown in FIG. The environmental information management table has "ID", "user identifier", "notification destination information", and "environment information". The “notification destination information” is information for communicating with the terminal device 2 of the user identified by the user identifier, and here is an IP address. The "environment information" is environment information of the terminal device 2 of the user identified by the user identifier, and has "accounting period information" and "OS information" here. "Financial period information" is information indicating a user's fiscal period. The accounting period information “April to March” indicates that the user is a user who has made a March settlement. The accounting period information “August to July” indicates that the user is the user in the July settlement. In addition, although it is preferable to acquire the environmental information of the environmental information management table each time when necessary, it may be acquired in advance. However, here, it is assumed that the environment information of the terminal device 2 of each user is obtained in advance, and the environment information management table shown in FIG. 6 is completed.

In such a situation, the following two specific examples will be described. The specific example 1 is the case where the content is information (in particular, guidance information). The second specific example is the case where the content is an update program.
(Specific example 1)

  Now, the transmission unit 14 acquires the content 1 to be transmitted from the content management table of FIG. 4. Next, the first determination unit 131 acquires the user identifier “company A” of the first user from the CRM information management table of FIG. 5. Next, the first determination unit 131 acquires CRM information of the first user from the CRM information management table of FIG. 5. The CRM information of the first user is “purchased product information. Product X. purchased =“ ○ ”, purchased product information. Product X. Version = "2.20", purchased product information. Product Y. Purchase = "○", purchased product information. Product Y. Version = "1.0", maintenance contract information. Product X. Maintenance start date = "2015/1/1", maintenance contract information. Product X. Maintenance end date = "2015/12/31", maintenance contract information. Product Y. Maintenance start date = "2015/1/1", maintenance contract information. Product Y. Maintenance end date = “2015/12/31” ”.

  Next, the first determination unit 131 acquires a first condition “product X = purchase” to be paired with the content 1.

  Next, the first determination unit 131 performs the first determination whether or not the acquired CRM information satisfies the first condition “product X = purchase”. Since the acquired CRM information includes “purchased product information.product X.purchase =“ ○ ””, the first determination unit 131 determines that the first condition “product X = purchase” is satisfied.

  Next, the second determination unit 132 acquires a second condition “accounting period information =“ April to March ”” to be paired with the content 1.

  Next, the second determination unit 132 sets environmental information “accounting period information =“ April to March ”, OS information =“ OS1 ”,... To be paired with the user identifier“ company A ”of the first user. Is acquired from the environmental information management table shown in FIG.

  Next, the second determination unit 132 makes a second determination whether the environment information satisfies the second condition. Here, since "accounting period information =" April to March "" included in the environmental information matches the second condition "accounting period information =" April to March "", the second determination unit 132 Determine that the second condition is met.

  Next, the content transmission unit 141 transmits the content 1 to the terminal device 2 of the first user.

  Next, the terminal reception unit 25 of the terminal device 2 receives the content 1 from the server device 1. Then, the terminal output unit 26 stores the content 1 in the terminal storage unit 21.

  Then, when the user (company A) starts the product X, the content 1 is output from the product X. An example of such output is shown in FIG.

  Next, the first determination unit 131 acquires the user identifier “company B” of the second user. Next, the first determination unit 131 acquires CRM information of the second user from the CRM information management table of FIG. The CRM information of the second user is “purchased product information. Product X. purchased =“ ○ ”, purchased product information. Product X. Version = "1.0", purchased product information. Product Y. Purchase = "x", Purchased product information. Product Y. Version = "-", maintenance contract information. Product X. Maintenance start date = "2015/1/1", maintenance contract information. Product X. Maintenance end date = "2015/12/31", maintenance contract information. Product Y. Maintenance start date = "-", maintenance contract information. Product Y. Maintenance end date = "-".

  Next, the first determination unit 131 acquires a first condition “product X = purchase” to be paired with the content 1.

  Next, the first determination unit 131 performs the first determination whether or not the acquired CRM information satisfies the first condition “product X = purchase”. Since the acquired CRM information includes “purchased product information.product X.purchase =“ ○ ””, the first determination unit 131 determines that the first condition “product X = purchase” is satisfied.

  Next, the second determination unit 132 acquires a second condition “accounting period information =“ April to March ”” to be paired with the content 1.

  Next, the second judgment unit 132 makes the environment information “accounting period information =“ August to July ”paired with the user identifier“ company B ”of the second user, OS information =“ OS1 ”,. Is acquired from the environmental information management table shown in FIG.

  Next, the second determination unit 132 makes a second determination whether the environment information satisfies the second condition. Here, since "accounting period information =" August to July "" included in the environmental information does not match the second condition "accounting period information =" April to March "", the second determination unit 132 It is determined that the second condition is not satisfied.

  Then, the content transmission unit 141 does not transmit the content 1 to the terminal device 2 of the second user.

  Also, the above processing is performed for the third and subsequent users.

As described above, in the present specific example, determination is performed in consideration of information such as period or time or time (here, accounting period information), so information necessary for the user (here, information related to settlement) at an appropriate timing. ) Can be provided.
(Specific example 2)

  Now, the transmission unit 14 acquires the content 2 to be transmitted from the content management table of FIG. 4. Next, the first determination unit 131 acquires the user identifier “company A” of the first user. Next, the first determination unit 131 acquires CRM information of the first user from the CRM information management table of FIG. 5.

  Next, the first determination unit 131 acquires a first condition “product X = purchase & version! = 2.20” to be paired with the content 2.

  Next, the first determination unit 131 makes a first determination whether the CRM information of the first user satisfies the first condition. CRM information is “purchased product information. Product X. purchased =“ ○ ”, purchased product information. Product X. Since the version = “2.20” is included, the first determination unit 131 determines that the first condition is not satisfied.

  Next, the first determination unit 131 acquires the user identifier “company B” of the second user. Next, the first determination unit 131 acquires CRM information of the second user from the CRM information management table of FIG.

  Next, the first determination unit 131 acquires a first condition “product X = purchase & version! = 2.20” to be paired with the content 2.

  Next, the first determination unit 131 makes a first determination whether the CRM information of the second user satisfies the first condition. CRM information is “purchased product information. Product X. purchased =“ ○ ”, purchased product information. Product X. Since the version = “1.0” is included, the first determination unit 131 determines that the first condition is satisfied.

  Next, the second determination unit 132 acquires a second condition “OS information = OS1” to be paired with the content 2.

  Next, the second judgment unit 132 makes the environment information “accounting period information =“ August to July ”paired with the user identifier“ company B ”of the second user, OS information =“ OS1 ”,. Is acquired from the environmental information management table shown in FIG.

  Next, the second determination unit 132 makes a second determination whether the environment information satisfies the second condition. Here, since “OS information =“ OS1 ”” included in the environment information matches the second condition “OS information = OS1”, the second determination unit 132 determines that the second condition is satisfied.

  Next, the content transmission unit 141 transmits the content 2 to the terminal device 2 of the second user.

  Next, the terminal reception unit 25 of the terminal device 2 receives the content 2 from the server device 1. Then, the terminal output unit 26 stores the content 2 in the terminal storage unit 21.

  Then, the terminal processing unit 24 executes the content 2 and updates the version of the product X. Note that it is assumed that the version of the product X of the second user has become “2.20” as a result of the version update.

  As described above, according to the present embodiment, it is possible to output appropriate content by the terminal device in consideration of both of the managed CRM information and the environment information of the terminal device.

  Further, according to the present embodiment, since the determination is made in consideration of information (for example, accounting period information) such as period or time or time, information necessary for the user (terminal device 2) (here, at appropriate timing) Can provide information related to payment).

  The processing in the present embodiment may be realized by software. Then, this software may be distributed by software download or the like. Also, the software may be distributed by being recorded on a recording medium such as a CD-ROM. This applies to the other embodiments in the present specification. The software for realizing the information processing apparatus in the present embodiment is the following program. That is, in this program, a computer-accessible recording medium can store CRM information, which is information on an action of the user or an action on the user, for each user, and a content storage that can store contents And the computer, the content transmitting unit for transmitting the content to the terminal device, and the first determination whether the CRM information corresponding to the user of the terminal device satisfies the first predetermined condition. It is a result that is made to function as a first determination unit, and indicates that the first determination result which is the result of the first determination in the first determination unit satisfies the first condition, and information on the environment of the one terminal device A second judgment result, which is a result of a second judgment to judge whether certain environmental information satisfies a second predetermined condition, is the second judgment. If the result showing that satisfy matter only, is a program which the content is output by the terminal device.

  The recording medium further includes an environment information storage unit capable of storing environment information of the terminal device, and in the program, a second determination is performed to determine whether the environment information satisfies the second condition in the computer. The content transmission unit is a result indicating that the first determination result in the first determination unit satisfies the first condition, and the second determination result in the second determination unit is the second. It is preferable that the program is a program that causes a computer to function as the one that transmits the content to the terminal device when the result indicates that two conditions are satisfied.

  Second Embodiment

  In the present embodiment, there are two server devices (a first server device and a second server device), and the first server device performs the first determination and the second server device performs the second determination. It is different from Form 1.

  A conceptual diagram of the information system B in the present embodiment is shown in FIG. The information system B includes a first server device 3, a second server device 4, and one or more terminal devices 2. The first server device 3 and the second server device 4 also include a so-called cloud server, which is widely understood.

  FIG. 9 is a block diagram of an information system B in the present embodiment. The first server device 3 constituting the information system B includes a first storage unit 31, a first reception unit 32, a first processing unit 33, and a first transmission unit 34.

  The first storage unit 31 includes a CRM information storage unit 112. The first processing unit 33 includes a first determination unit 131. The first transmission unit 34 includes a first determination result transmission unit 341.

  The second server device 4 includes a second storage unit 41, a second reception unit 42, a second processing unit 43, and a second transmission unit 44.

  The second storage unit 41 includes a content storage unit 111 and an environment information storage unit 113. The second receiving unit 42 includes an environmental information receiving unit 121 and a first determination result receiving unit 421. The second processing unit 43 includes a second determination unit 132. The second transmission unit 44 includes a content transmission unit 441.

  The first storage unit 31 constituting the first server device 3 can store various types of information. The various information is, for example, CRM information.

  The first receiving unit 32 receives various types of information. The various information is, for example, CRM information.

  The first processing unit 33 performs various processes. The various types of processing are, for example, processing for configuring information for transmission.

  The first transmission unit 34 transmits various types of information. The various types of information are, for example, the first determination results.

  The first determination result transmitting unit 341 transmits the first determination result to the second server device 4.

  The second storage unit 41 configuring the second server device 4 can store various types of information. The various information is, for example, content, environmental information, and the like.

  The second receiving unit 42 receives various types of information. The various types of information are, for example, environmental information, a first determination result, and the like.

  The first determination result receiving unit 421 receives the first determination result from the first server device 3.

  The second processing unit 43 performs various processes. The various processes are, for example, a second determination process.

  The second transmission unit 44 transmits various types of information. The various types of information are, for example, content.

  The content transmission unit 441 transmits the content to the terminal device 2.

  The content transmission unit 441 sends the content to the terminal device 2 only when the first determination result indicates that the first condition is satisfied and the second determination result indicates that the second condition is satisfied. Send.

  The content transmitting unit 441 is a result indicating that the first determination result received by the first determination result receiving unit 421 satisfies the first condition, and the second determination result by the second determining unit 132 satisfies the second condition. Content is transmitted to the terminal device 2 only in the case of a result indicating that.

  The first storage unit 31 and the second storage unit 41 are preferably non-volatile recording media, but can also be realized as volatile recording media.

  There is no limitation on the process of storing information in the first storage unit 31 or the like. For example, information may be stored in the first storage unit 31 or the like via a recording medium, and information transmitted via a communication line or the like may be stored in the first storage unit 31 or the like. Alternatively, information input via an input device may be stored in the first storage unit 31 or the like.

  The first receiving unit 32, the second receiving unit 42, and the first determination result receiving unit 421 are usually realized by wireless or wired communication means, but may be realized by means for receiving a broadcast.

  The first processing unit 33 and the second processing unit 43 can be usually realized by an MPU, a memory or the like. Typically, the processing procedure of the first processing unit 33 is realized by software, and the software is stored in a storage medium such as a ROM. However, it may be realized by hardware (a dedicated circuit).

  The first transmission unit 34, the first determination result transmission unit 341, the second transmission unit 44, and the content transmission unit 441 are usually realized by wireless or wired communication means, but may be realized by broadcasting means.

  Next, the operation of the information system B will be described. First, the operation of the first server device 3 will be described using the flowchart of FIG. In the flowchart of FIG. 10, the description of the same steps in FIG. 3 will be omitted. In addition, the 1st process part 33 performs the process which the process part 13 of the flowchart of FIG. 3 performs here.

  (Step S1001) The first processing unit 33 constructs information to be transmitted. The information to be transmitted usually includes the first determination result and the user identifier. Further, the first determination result here is the determination result that "the first condition is satisfied". The first determination result may be only the user identifier.

  (Step S1002) The first determination result transmitting unit 341 transmits the first determination result and the like configured in step S1001 to the second server device 4.

  Next, the operation of the second server device 4 will be described using the flowchart of FIG. In the flowchart of FIG. 11, the description of the same steps in FIG. 3 will be omitted. In addition, the 2nd process part 43 performs the process which the process part 13 of the flowchart of FIG. 3 performs here.

  (Step S1101) The first determination result receiving unit 421 determines whether the first determination result or the like has been received. If the first determination result is received, the process goes to step S301. If the first determination result is not received, the process returns to step S1101.

  (Step S1102) The second processing unit 43 acquires a user identifier from the first determination result or the like received in Step S1101.

  (Step S1103) The second determination unit 132 acquires, from the environment information storage unit 113, environment information to be paired with the user identifier acquired in step S1102.

  In the flowchart of FIG. 11, the processing is ended by the interruption of the power off or the processing end.

  Hereinafter, the specific operation of the information system B in the present embodiment will be described. A conceptual diagram of the information system B is FIG.

  Now, it is assumed that the CRM information storage unit 112 of the first server device 3 stores the CRM information management table shown in FIG.

  Also, the content storage unit 111 of the second server device 4 stores a content management table shown in FIG.

  Furthermore, it is assumed that the environment information storage unit 113 of the second server device 4 stores an environment information management table shown in FIG. Here, it is assumed that the environment information of the terminal device 2 of each user is obtained in advance, and the environment information management table shown in FIG. 6 is completed.

In such a situation, the following two specific examples will be described. Example 1 is the case where the content is information. The second specific example is the case where the content is an update program.
(Specific example 1)

  Now, the first determination unit 131 of the first server device 3 acquires the user identifier “company A” of the first user. Next, the first determination unit 131 acquires CRM information of the first user from the CRM information management table of FIG. 5.

  Next, the first determination unit 131 acquires a first condition “product X = purchase”. The first condition may be received by the first receiving unit 32 from the second server device 4 or may be stored in the first storage unit 31 in advance.

  Next, the first determination unit 131 performs the first determination whether the CRM information of the first user satisfies the first condition “product X = purchase”. Since the CRM information includes “purchased product information.product X.purchase =“ ○ ””, the first determination unit 131 determines that the first condition “product X = purchase” is satisfied.

  Next, the first processing unit 33 configures information to be transmitted. The information to be transmitted includes a first determination result that "a first condition is satisfied" and a user identifier "A company".

  Next, the first determination result transmitting unit 341 transmits the configured first determination result and the like to the second server device 4.

  Next, the first determination result receiving unit 421 of the second server device 4 receives the first determination result and the like from the first server device 3.

  Next, the second processing unit 43 acquires the user identifier “company A” from the received first determination result and the like.

  Next, the second determination unit 132 sets environmental information “accounting period information =“ April to March ”, OS information =“ OS1 ”,...” To be paired with the acquired user identifier “Company A”. Obtained from the environmental information management table (Figure 6).

  Next, the second determination unit 132 acquires a second condition “accounting period information =“ April to March ”” to be paired with the content 1.

  Next, the second determination unit 132 makes a second determination whether the environment information satisfies the second condition. Here, since "accounting period information =" April to March "" included in the environmental information matches the second condition "accounting period information =" April to March "", the second determination unit 132 Determine that the second condition is met.

  Next, the transmission unit 14 acquires the content 1 to be transmitted from the content management table of FIG. 4.

  Next, the content transmission unit 441 transmits the content 1 to the terminal device 2 of the first user.

  Next, the terminal reception unit 25 of the terminal device 2 receives the content 1 from the server device 1. Then, the terminal output unit 26 stores the content 1 in the terminal storage unit 21.

  Then, when the user (company A) starts the product X, the content 1 is output from the product X. An example of such output is shown in FIG.

  Next, the first determination unit 131 of the first server device 3 acquires the user identifier “company B” of the second user. Next, the first determination unit 131 acquires CRM information of the second user from the CRM information management table of FIG.

  Next, the first determination unit 131 acquires a first condition “product X = purchase”.

  Next, the first determination unit 131 performs the first determination whether the CRM information satisfies the first condition “product X = purchase”. Since the acquired CRM information includes “purchased product information.product X.purchase =“ ○ ””, the first determination unit 131 determines that the first condition “product X = purchase” is satisfied.

  Next, the first processing unit 33 configures information to be transmitted. The information to be transmitted includes a first determination result that "the first condition is satisfied" and a user identifier "company B".

  Next, the first determination result transmitting unit 341 transmits the configured first determination result and the like to the second server device 4.

  Next, the first determination result receiving unit 421 of the second server device 4 receives the first determination result and the like from the first server device 3.

  Next, the second processing unit 43 acquires the user identifier “company B” from the received first determination result and the like.

  Next, the second determination unit 132 pairs environmental information “accounting period information =“ August to July ”, OS information =“ OS1 ”,..., Which is paired with the acquired user identifier“ company B ”. It is acquired from the environmental information management table shown in FIG.

  Next, the second determination unit 132 makes a second determination whether the environment information satisfies the second condition. Here, since "accounting period information =" August to July "" included in the environmental information does not match the second condition "accounting period information =" April to March "", the second determination unit 132 It is determined that the second condition is not satisfied.

  Then, the content transmission unit 441 does not transmit the content 1 to the terminal device 2 of the second user.

  Also, the above processing is performed for the third and subsequent users.

As described above, in the present specific example, determination is performed in consideration of information such as period or time or time (here, accounting period information), so information necessary for the user (here, information related to settlement) at an appropriate timing. ) Can be provided.
(Specific example 2)

  Now, the first determination unit 131 of the first server device 3 acquires the user identifier “company A” of the first user. Next, the first determination unit 131 acquires CRM information of the first user from the CRM information management table of FIG. 5.

  Next, the first determination unit 131 acquires a first condition “product X = purchase & version! = 2.20”. The first condition may be received by the first receiving unit 32 from the second server device 4 or may be stored in the first storage unit 31 in advance.

  Next, the first determination unit 131 makes a first determination whether the CRM information of the first user satisfies the first condition. Here, the CRM information is “purchased product information. Product X. purchased =“ ○ ”, purchased product information. Product X. Since the version = “2.20” is included, the first determination unit 131 determines that the first condition is not satisfied.

  Next, the first determination unit 131 acquires the user identifier “company B” of the second user. Next, the first determination unit 131 acquires CRM information of the second user from the CRM information management table of FIG.

  Next, the first determination unit 131 acquires a first condition “product X = purchase & version! = 2.20”.

  Next, the first determination unit 131 makes a first determination whether the CRM information of the second user satisfies the first condition. CRM information is “purchased product information. Product X. purchased =“ ○ ”, purchased product information. Product X. Since the version = “1.0” is included, the first determination unit 131 determines that the first condition is satisfied.

  Next, the first processing unit 33 configures information to be transmitted. The information to be transmitted includes a first determination result that "the first condition is satisfied" and a user identifier "company B".

  Next, the first determination result transmitting unit 341 transmits the configured first determination result and the like to the second server device 4.

  Next, the first determination result receiving unit 421 of the second server device 4 receives the first determination result and the like from the first server device 3.

  Next, the second processing unit 43 acquires the user identifier “company B” from the received first determination result and the like.

  Next, the second determination unit 132 pairs the environment information “accounting period information =“ August to July ”, OS information =“ OS1 ”,... With the user identifier“ company B ”of the second user. Is acquired from the environmental information management table shown in FIG.

  Next, the second determination unit 132 acquires a second condition “OS information = OS1” to be paired with the content 2.

  Next, the second determination unit 132 makes a second determination whether the environment information satisfies the second condition. Here, since “OS information =“ OS1 ”” included in the environment information matches the second condition “OS information = OS1”, the second determination unit 132 determines that the second condition is satisfied.

  Next, the content transmission unit 141 acquires the content 2 from the content management table of FIG. 4.

  Next, the content transmission unit 141 transmits the content 2 to the terminal device 2 of the second user.

  Next, the terminal reception unit 25 of the terminal device 2 receives the content 2 from the server device 1. Then, the terminal output unit 26 stores the content 2 in the terminal storage unit 21.

  Then, the terminal processing unit 24 executes the content 2 and updates the version of the product X. Note that it is assumed that the version of the product X of the second user has become “2.20” as a result of the version update.

  As described above, according to the present embodiment, it is possible to output appropriate content by the terminal device in consideration of both of the managed CRM information and the environment information of the terminal device.

  Further, according to the present embodiment, since the determination is made in consideration of information (for example, accounting period information) such as period or time or time, information necessary for the user (terminal device 2) (here, at appropriate timing) Can provide information related to payment).

  In addition, the software which implement | achieves the 1st server apparatus 3 in this Embodiment is the following programs. That is, in this program, the computer-accessible recording medium comprises a CRM information storage unit capable of storing, for each user, CRM information which is information related to the action of the user or the action for the user, the computer A content transmission unit to be transmitted to the terminal device; a first determination unit that makes a first determination whether or not CRM information corresponding to the user of the terminal device satisfies a predetermined first condition; and the first determination result Is a program that is caused to function as a first determination result transmission unit that transmits to the second server device.

  Moreover, the software which implement | achieves the 2nd server apparatus 4 in this Embodiment is the following programs. That is, the program includes a content storage unit capable of storing content, and an environment information storage unit capable of storing environment information of the terminal device, wherein the computer can access the computer. A content transmission unit that transmits the content to the terminal device, a first determination result reception unit that receives the first determination result from the first server device, and determination whether the environment information satisfies the second condition Function as a second determination unit, the content transmission unit is a result indicating that the first determination result satisfies the first condition, and the second determination result in the second determination unit is the second condition A program that causes a computer to function as transmitting the content to the terminal device if the result indicates that It is suitable.

  Third Embodiment

  In the present embodiment, an information system will be described in which the content of the output candidate is transmitted to the terminal device, the second determination is performed by the terminal device, and it is determined whether or not to output.

  The conceptual diagram of the information system C in the present embodiment is the same as FIG. 1 except for the reference numerals.

  FIG. 12 is a block diagram of an information system C in the present embodiment. The information system C includes a server device 5, one or more terminal devices 6.

  The server device 5 includes a storage unit 51, a reception unit 52, a processing unit 53, and a transmission unit 14.

  The storage unit 51 includes a content storage unit 111 and a CRM information storage unit 112.

  The processing unit 53 includes a first determination unit 131.

  The terminal device 6 includes a terminal storage unit 21, a terminal reception unit 22, a terminal transmission unit 63, a terminal processing unit 64, a terminal reception unit 65, and a terminal output unit 66.

  The storage unit 51 constituting the server device 5 can store various types of information. The various information is, for example, content, CRM information, a second condition corresponding to the content, and the like.

  The receiving unit 52 receives various types of information from the terminal device 6.

  The processing unit 53 performs various processes. The various processes are, for example, first determination processes.

  The terminal transmission unit 63 configuring the terminal device 6 transmits various types of information to the server device 5. The various types of information are, for example, accounting information.

  The terminal processing unit 64 performs various processes. The various processes are, for example, a second determination process. That is, the terminal processing unit 64 performs the second determination process using the environment information of the terminal storage unit 21 and the second condition. In addition, since the details of the second determination process have been described above, the detailed description here is omitted.

  The terminal reception unit 65 receives the content from the server device 5. The terminal reception unit 65 preferably receives the second condition from the server device 5.

  The terminal output unit 66 outputs the content received by the terminal reception unit 65 from the application while the application is running.

  The terminal output unit 66 may output the content received by the terminal reception unit 65 even if the application is not activated.

  The terminal output unit 66 outputs the content only when the second determination result, which is the result of the second determination process, is the result of satisfying the second condition.

  The storage unit 51 is preferably a non-volatile storage medium, but can be realized also as a volatile storage medium.

  The process of storing information in the storage unit 51 does not matter. For example, the information may be stored in the storage unit 51 via a recording medium, or the information transmitted via a communication line may be stored in the storage unit 51, or The information input via the input device may be stored in the storage unit 51.

  The receiving unit 52 and the terminal receiving unit 65 are usually realized by wireless or wired communication means, but may be realized by means for receiving a broadcast.

  The processing unit 53 and the terminal processing unit 64 can be usually realized by an MPU, a memory or the like. Typically, the processing procedure of the processing unit 53 or the like is realized by software, and the software is stored in a storage medium such as a ROM. However, it may be realized by hardware (a dedicated circuit).

  The terminal transmission unit 63 is usually realized by wireless or wired communication means, but may be realized by broadcasting means.

  The terminal output unit 66 may or may not include output devices such as a display and a speaker. The terminal output unit 66 can be realized by driver software of an output device, or driver software of an output device and an output device.

  Next, the operation of the information system C will be described. First, the operation of the server device 5 will be described using the flowchart of FIG. The flowchart of FIG. 13 omits the description of the same steps as the flowchart of FIG.

  (Step S1301) The processing unit 53 acquires, from the storage unit 51, the second condition corresponding to the content to be transmitted. Then, the processing unit 53 configures information having the content to be transmitted and the second condition.

  (Step S1302) The transmission unit 14 transmits the information having the content configured in step S1301 and the second condition to the terminal device 6 of the ith user. Information having content and the second condition is appropriately referred to as content or the like.

  Next, the operation of the terminal device 6 will be described using the flowchart of FIG.

  (Step S1401) The terminal reception unit 65 determines whether or not information including the content and the second condition has been received from the server device 5. If the content etc. is received, the process goes to step S1402, and if the content etc. is not received, the process returns to step S1401.

  (Step S1402) The terminal processing unit 64 acquires the second condition from among the content and the like received in step S1401.

  (Step S1403) The terminal processing unit 64 acquires environment information of the terminal storage unit 21.

  (Step S1404) The terminal processing unit 64 performs a second determination process that is a determination as to whether the environment information matches the second condition.

  (Step S1405) If the second determination result that is the result of the second determination process in step S1404 is a result that satisfies the second condition, the process proceeds to step S1406, and if the result is that the second condition is not satisfied It returns to step S1401.

  (Step S1406) The terminal output unit 66 outputs the content in the content and the like received in step S1401. It returns to step S1401.

  In the flowcharts of FIG. 14 to FIG. 14, the processing is ended by an interruption of power off or processing end.

  Hereinafter, specific operations of the information system C in the present embodiment will be described. The conceptual diagram of the information system C is the same as that of FIG.

  Now, the content storage unit 111 of the server device 1 stores a content management table shown in FIG.

  Further, it is assumed that the CRM information storage unit 112 stores a CRM information management table shown in FIG.

In such a situation, the following two specific examples will be described. Example 1 is the case where the content is information. The second specific example is the case where the content is an update program.
(Specific example 1)

  Now, the first determination unit 131 acquires the user identifier “company A” of the first user. Next, the first determination unit 131 acquires CRM information of the first user from the CRM information management table of FIG. 5.

  Next, the first determination unit 131 acquires a first condition “product X = purchase” to be paired with the content 1.

  Next, the first determination unit 131 determines that the acquired CRM information satisfies the first condition “product X = purchase”.

  Next, the processing unit 53 acquires, from the storage unit 51, the second condition “accounting period information =“ April to March ”” corresponding to the content 1 to be transmitted. Then, the processing unit 53 configures information having the content 1 to be transmitted and the second condition.

  Next, the transmission unit 14 transmits information having the configured content and the second condition to the terminal device 6 of the first user.

  Next, the terminal reception unit 65 of the terminal device 6 receives the content including the content and the second condition from the server device 5.

  Next, the terminal processing unit 64 acquires the second condition “accounting period information =“ April to March ”” from the received information.

  Next, the terminal processing unit 64 acquires the environmental information “accounting period information =“ April to March ”” from the terminal storage unit 21 of the terminal device 6 of the first user.

  Next, the terminal processing unit 64 performs a second determination process that is a determination as to whether the environment information matches the second condition. And since the second condition “accounting period information =“ April to March ”” and the environment information “accounting period information =“ April to March ”” match here, the terminal processing unit 64 Judgment result “Match” is acquired.

  Next, the terminal output unit 66 outputs the content in the received information. An example of such output is shown in FIG.

  In the terminal device of the first user, the terminal processing unit 64 temporarily stores the content in the terminal storage unit 21 and, after activating the application related to the content, the content is read from the terminal storage unit 21, It is preferable to be output at an appropriate timing.

  Next, the first determination unit 131 acquires the user identifier “company B” of the second user. Next, the first determination unit 131 acquires CRM information of the second user from the CRM information management table of FIG.

  Next, the first determination unit 131 acquires a first condition “product X = purchase” to be paired with the content 1.

  Next, the first determination unit 131 determines that the acquired CRM information satisfies the first condition “product X = purchase”.

  Next, the processing unit 53 acquires, from the storage unit 51, the second condition “accounting period information =“ April to March ”” corresponding to the content 1 to be transmitted. Then, the processing unit 53 configures information having the content 1 to be transmitted and the second condition.

  Next, the transmitting unit 14 transmits information having the configured content and the second condition to the terminal device 6 of the second user.

  Next, the terminal reception unit 65 of the terminal device 6 receives the content including the content and the second condition from the server device 5.

  Next, the terminal processing unit 64 acquires the second condition “accounting period information =“ April to March ”” from the received information.

  Next, the terminal processing unit 64 acquires the environmental information “accounting period information =“ August to July ”” from the terminal storage unit 21 of the terminal device 6 of the second user.

  Next, the terminal processing unit 64 performs a second determination process that is a determination as to whether the environment information matches the second condition. And since the second condition "accounting period information =" April to March "" and the environmental information "accounting period information =" August to July "" do not match here, the terminal processing unit 64 Judgment result “do not match” is acquired.

  Then, the terminal output unit 66 does not output the received content.

  In the terminal device 6 of the second user, the terminal processing unit 64 may temporarily store the content in the terminal storage unit 21. Then, in such a case, it is preferable that the terminal processing unit 64 deletes the content from the terminal storage unit 21 if the second determination result is “do not match”.

Also, the above processing is performed for the third and subsequent users.
(Specific example 2)

  The first determination unit 131 acquires the user identifier “company A” of the first user. Next, the first determination unit 131 acquires CRM information of the first user from the CRM information management table of FIG. 5.

  Next, the first determination unit 131 acquires a first condition “product X = purchase & version! = 2.20” to be paired with the content 2.

  Next, the first determination unit 131 determines that the CRM information of the first user does not satisfy the first condition.

  Next, the first determination unit 131 acquires the user identifier “company B” of the second user. Next, the first determination unit 131 acquires CRM information of the second user from the CRM information management table of FIG.

  Next, the first determination unit 131 acquires a first condition “product X = purchase & version! = 2.20” to be paired with the content 2.

  Next, the first determination unit 131 determines that the CRM information of the second user satisfies the first condition.

  Next, the processing unit 53 acquires the second condition “OS information = OS1” corresponding to the content 2 to be transmitted from the CRM information management table. Then, the processing unit 53 configures information having the content 2 to be transmitted and the second condition.

  Next, the transmitting unit 14 transmits information having the configured content 2 and the second condition to the terminal device 6 of the second user.

  Next, the terminal reception unit 65 of the terminal device 6 receives the content 2 and the information including the second condition from the server device 5.

  Next, the terminal processing unit 64 acquires the second condition “OS information = OS1” from the received information.

  Next, the terminal processing unit 64 acquires the environment information “OS information = OS1” from the terminal storage unit 21 of the terminal device 6 of the second user.

  Next, the terminal processing unit 64 determines that the environment information matches the second condition.

  Then, the terminal output unit 66 stores the received content in the terminal storage unit 21.

  Then, the terminal processing unit 24 executes the content 2 and updates the version of the product X. Note that it is assumed that the version of the product X of the second user has become “2.20” as a result of the version update.

  Also, the above processing is performed for the third and subsequent users.

  As described above, according to the present embodiment, it is possible to output appropriate content by the terminal device in consideration of both of the managed CRM information and the environment information of the terminal device.

  In addition, the software which implement | achieves the server apparatus 5 in this Embodiment is the following programs. That is, in this program, a computer-accessible recording medium can store CRM information, which is information on an action of the user or an action on the user, for each user, and a content storage that can store contents And the computer, the content transmitting unit for transmitting the content to the terminal device, and the first determination whether the CRM information corresponding to the user of the terminal device satisfies the first predetermined condition. It is a result that is made to function as a first determination unit, and indicates that the first determination result which is the result of the first determination in the first determination unit satisfies the first condition, and information on the environment of the one terminal device A second judgment result, which is a result of a second judgment to judge whether certain environmental information satisfies a second predetermined condition, is the second judgment. If the result showing that satisfy matter only, is a program which the content is output by the terminal device.

  Moreover, the software which implement | achieves the terminal device 6 in this Embodiment is the following programs. That is, in this program, the recording medium accessible by the computer comprises an environment information storage unit capable of storing the environment information of the terminal device, and the computer comprises a terminal reception unit for receiving contents from the server device; The content is received only when the second determination process is performed using the environment information and the second condition, and the second determination result, which is the result of the second determination process, indicates that the second condition is satisfied. Is a program for functioning as a terminal output unit that outputs

  Further, FIG. 15 shows an appearance of a computer that executes the program described in the present specification to realize the server device and the like of the various embodiments described above. The embodiments described above can be implemented with computer hardware and computer programs executed thereon. FIG. 15 is a schematic view of this computer system 300, and FIG. 16 is a block diagram of the system 300.

  In FIG. 15, computer system 300 includes a computer 301 including a CD-ROM drive, a keyboard 302, a mouse 303 and a monitor 304.

  In FIG. 16, a computer 301 includes an MPU 3013, a bus 3014 connected to the MPU 3013, and a CD-ROM drive 3012 in addition to a CD-ROM drive 3012, a ROM 3015 for storing programs such as a bootup program, and an MPU 3013. And a RAM 3016 for temporarily storing instructions of the application program and providing a temporary storage space, and a hard disk 3017 for storing the application program, the system program, and data. Although not shown here, the computer 301 may further include a network card for providing a connection to the LAN.

  A program that causes the computer system 300 to execute the functions of the server device and the like of the above-described embodiment may be stored in the CD-ROM 3101, inserted into the CD-ROM drive 3012, and further transferred to the hard disk 3017. Alternatively, the program may be transmitted to the computer 301 via a network (not shown) and stored in the hard disk 3017. The program is loaded into the RAM 3016 upon execution. The program may be loaded directly from the CD-ROM 3101 or the network.

  The program may not necessarily include an operating system (OS) or a third party program that causes the computer 301 to execute the functions of the server device and the like according to the above-described embodiment. The program needs to call only an appropriate function (module) in a controlled manner, and include only a part of an instruction that makes it possible to obtain a desired result. It is well known how the computer system 300 operates, and the detailed description is omitted.

  In the above program, in the step of transmitting information, the step of receiving information, etc., processing performed by hardware, for example, processing performed by modem or interface card in transmission step (performed only by hardware Processing is not included.

  Moreover, the computer that executes the program may be singular or plural. That is, centralized processing may be performed, or distributed processing may be performed.

  Further, in each of the above embodiments, it goes without saying that two or more communication means existing in one apparatus may be physically realized by one medium.

  In each of the above embodiments, each process may be realized by centralized processing by a single device, or may be realized by distributed processing by a plurality of devices.

  It goes without saying that the present invention is not limited to the above embodiments, and various modifications are possible, which are also included in the scope of the present invention.

  As described above, the server apparatus according to the present invention has an effect that appropriate content can be output by the terminal apparatus in consideration of both of the managed CRM information and the environment information of the terminal apparatus, It is useful as a server apparatus etc. which comprise a system.

1, 5 server device 2, 6 terminal device 3 first server device 4 second server device 11, 51 storage unit 12, 52 reception unit 13, 53 processing unit 14 transmission unit 21 terminal storage unit 22 terminal reception unit 23, 63 terminal Transmission unit 24, 64 terminal processing unit 25, 65 terminal reception unit 26, 66 terminal output unit 31 first storage unit 32 first reception unit 33 first processing unit 34 first transmission unit 41 second storage unit 42 second reception unit 43 second processing unit 44 second transmission unit 111 content storage unit 112 CRM information storage unit 113 environment information storage unit 121 environment information reception unit 131 first judgment unit 132 second judgment unit 141, 441 content transmission unit 341 first judgment result Transmission unit 421 First judgment result reception unit

Claims (12)

A CRM information storage unit capable of storing, for each user, CRM information which is information on an action of the user or an action for the user;
A content storage unit capable of storing content that is guidance information that is guidance on how to use the software or information on legal amendment related to the software ;
A content transmission unit that transmits the content to a terminal device;
A first determination unit that makes a first determination whether the CRM information corresponding to the user of the terminal device satisfies a first predetermined condition,
The first judgment result, which is the result of the first judgment in the first judgment unit, is a result indicating that the first condition is satisfied, and environmental information including accounting period information on the accounting period is a condition for the settlement period. Or the second judgment result which is the result of the second judgment to determine whether the second condition including the condition for the term of the fiscal year or the term for the end of the fiscal year or the term regarding accounting period information is said second A server apparatus in which the content is displayed on the terminal apparatus only when the result indicates that the condition is satisfied. An environment information storage unit capable of storing the environmental information of the terminal device,
A second determination unit that determines whether the environmental information satisfies the second condition;
The content transmission unit
In the case where the first determination result in the first determination unit indicates that the first condition is satisfied, and the second determination result in the second determination unit indicates that the second condition is satisfied. The server apparatus according to claim 1, wherein the content is transmitted to the terminal apparatus. The server device comprises a first server device and a second server device.
The first server device is
The CRM information storage unit;
The first determination unit;
A first determination result transmitting unit that transmits the first determination result to the second server device;
The second server device is
The content storage unit;
The content transmission unit ;
A first determination result receiving unit that receives the first determination result from the first server device;
The second determination unit;
A result indicating that the first determination result received by the first determination result receiving unit satisfies the first condition, and a result indicating that the second determination result in the second determining unit satisfies the second condition 3. The server apparatus according to claim 2, further comprising: a content transmission unit that transmits the content to the terminal device. The server apparatus according to claim 1, wherein the second determination is performed by the terminal apparatus. The CRM information is
The server apparatus according to any one of claims 1 to 4, including purchased product information which is information related to whether or not the user of the terminal device has purchased a system corresponding to the content. The CRM information is
The server apparatus according to any one of claims 1 to 5, including maintenance contract information which is information related to whether or not the user of the terminal apparatus is in a maintenance contract of a system corresponding to the content. The environmental information is
The server apparatus according to any one of claims 1 to 6, including machine environment information which is information on a machine environment of the terminal device. The environmental information is
The server device according to any one of claims 1 to 7, including a parameter of one application installed in the terminal device. The environmental information is
The server apparatus according to any one of claims 1 to 8, including application acquisition information which is information acquired using information input to one application installed in the terminal device. The server apparatus according to any one of claims 1 to 9, wherein the content is displayed on the terminal apparatus even if an application is not activated. For each User chromatography The content is guidance information is information amendment relating CRM information storage unit that can store the CRM information, which is information about the action for the action or the user of the user, the guide or software using the software An information processing method implemented by a content storage unit , a content transmission unit, and a first determination unit capable of storing
A content transmission step of the content transmission unit transmitting the content to a terminal device;
The first determination unit comprises a first determination step of performing a first determination whether the CRM information corresponding to the user of the terminal device satisfies a predetermined first condition,
The first judgment result which is the result of the first judgment in the first judgment step is a result indicating that the first condition is satisfied, and environmental information including accounting period information on the accounting period is a condition for the settlement period Or the second judgment result which is the result of the second judgment to determine whether the second condition including the condition for the term of the fiscal year or the term for the end of the fiscal year or the term regarding accounting period information is said second An information processing method in which the content is displayed on the terminal device only when the result indicates that the condition is satisfied. For each User chromatography The is the guide information is information and CRM information storage unit that can store the CRM information, which is information about the action for the action or the user of the user, amendment relating to the guide or software using the software A computer accessible to a content storage unit capable of storing content;
A content transmission unit that transmits the content to a terminal device;
The CRM information corresponding to the user of the terminal device functions as a first determination unit that makes a first determination as to whether or not a predetermined first condition is satisfied,
The first judgment result, which is the result of the first judgment in the first judgment unit, is a result indicating that the first condition is satisfied, and environmental information including accounting period information on the total period is a condition for the settlement period. Or the second judgment result which is the result of the second judgment to determine whether the second condition including the condition for the term of the fiscal year or the term for the end of the fiscal year or the term regarding accounting period information is said second A program in which the content is displayed on the terminal device only when the result indicates that the condition is satisfied.