JP6715809B2 - Privilege providing device and privilege providing method - Google Patents

Description

The present invention relates to a privilege providing device and a privilege providing method.

Conventionally, a privilege is provided to a customer when the customer visits a store (for example, refer to Patent Document 1).

JP, 2002-260096, A

By providing a privilege when the customer visits the store, the customer can visit the store more frequently. However, in stores where waiting time is required to provide services, customers can be temporarily satisfied by providing benefits when they come to the store, but customers are dissatisfied as the waiting time increases. There was a problem that it would end up.

Then, this invention is made|formed in view of these points, and an object of this invention is to provide the privilege provision apparatus and privilege provision method which can reduce a customer's dissatisfaction with respect to the waiting time in a store.

A privilege providing device according to a first aspect of the present invention is an acquisition unit that acquires customer identification information that identifies a customer who has visited a store, a prediction unit that predicts the waiting time of the customer in the store, and the customer identification. A specifying unit that specifies the usage status of the service related to the mobile terminal used by the customer based on the information, and a selection unit that selects a privilege based on the predicted length of the waiting time and the usage status of the service, A providing unit that provides the selected privilege to the customer.

The acquisition unit may acquire information indicating a reason why the customer comes to the store, and the selection unit may select a privilege based on the reason why the customer comes to the store.

The specifying unit refers to a storage unit that stores the customer identification information and information indicating a contract status of a service related to the mobile terminal of the customer in association with each other, and associates with the acquired customer identification information. The contract status of the service may be specified, and the selection unit may select the privilege based on the contract status of the specified service.

The identifying unit refers to a storage unit that stores the customer identification information and the attribute information indicating the attribute of the customer in association with each other, and identifies the attribute of the customer associated with the acquired customer identification information, The selection unit may select a privilege based on the identified attribute of the customer.

The providing unit may provide the privilege to the customer at different timings based on the selected privilege type.
The selection unit selects a plurality of benefits based on the predicted length of the waiting time and the usage status of the service, and the providing unit provides the selected benefits to the customer at different timings. You may.

The providing unit may add a benefit to be provided when the customer is in a waiting state even after the predicted waiting time has elapsed.
The selecting unit selects a plurality of benefits based on the predicted length of the waiting time and the usage status of the service, and receives the selection of a benefit from the plurality of benefits from the customer. You may select the privilege provided to a customer.

The selecting unit may select a predetermined privilege when the specifying unit specifies that the service is not used as the usage status of the service.
The providing unit may notify the customer of information indicating a relationship between the waiting time and the privilege.
The providing unit may provide the benefit that is invalidated outside the predetermined range from the store.

A privilege providing method according to a second aspect of the present invention includes a step executed by a computer to obtain customer identification information for identifying a customer who visits a store, a step of predicting a waiting time of the customer in the store, Specifying the usage status of the service related to the mobile terminal used by the customer based on the customer identification information, and selecting a privilege based on the predicted length of the waiting time and the usage status of the service Providing the selected privilege to the customer.

According to the present invention, it is possible to reduce the customer's dissatisfaction with the waiting time in the store.

It is a figure which shows the outline of the privilege provision system which concerns on this embodiment. It is a figure which shows the structure of the privilege provision apparatus which concerns on this embodiment. It is a figure which shows the example which the privilege list which concerns on this embodiment was displayed on the ticket issuing apparatus. It is a figure which shows the example in which the barcode image was displayed on the ticket issuing apparatus which concerns on this embodiment. It is a figure which shows an example of the privilege provision page which concerns on this embodiment. It is a sequence diagram showing a flow of processing concerning provision of a privilege concerning this embodiment.

[Outline of privilege provision system S]
FIG. 1 is a diagram showing an outline of the privilege providing system S according to the present embodiment. The privilege providing system S includes a privilege providing device 1, a ticket issuing device 2, a card 3, and a mobile terminal 4, and is a system for providing a privilege to a customer who visits a store. In the present embodiment, the customer does not have a user of the mobile terminal 4 who uses the mobile phone line provided by a predetermined telecommunications carrier or the mobile terminal 4, and does not have a new contract for the mobile terminal 4. It is a customer who does.

A user of the mobile terminal 4 is given a user ID for identifying the user by a predetermined telecommunications carrier. The user ID is stored in, for example, the mobile terminal 4, and is used as customer identification information for identifying a customer in a store. The user ID is stored in the card 3 carried by the user. Here, the card 3 is a prepaid card or a credit card provided by a predetermined telecommunications carrier, and is provided to the user in response to the user's application.

In the privilege providing system S, the ticket issuing device 2 issues a number tag indicating the order of waiting in the store according to the operation of the customer who visits the store. When issuing the number tag, the ticket issuing device 2 transmits the ticket issuing information indicating that the number tag is issued to the privilege providing device 1 ((1) in FIG. 1 ). The privilege provision device 1 predicts the waiting time of the customer in response to the receipt of the ticketing information ((2) in FIG. 1).

When the customer is a user of the mobile terminal 4, the customer brings the card 3 or the mobile terminal 4 owned by the customer close to the ticket issuing apparatus 2 and the user ID stored in the card 3 or the mobile terminal 4 stores the user ID. Causes the ticket issuing device 2 to read the existing user ID.

When the ticket issuing device 2 reads the user ID, the ticket issuing device 2 transmits the user ID to the privilege providing device 1 ((3) in FIG. 1). The privilege providing device 1 identifies the usage status of the service related to the mobile terminal 4 provided by a predetermined communication carrier in response to the reception of the user ID ((4) in FIG. 1 ).

The privilege providing device 1 selects a privilege based on the predicted waiting time and the usage status of the specified service ((5) in FIG. 1 ), and displays privilege information indicating the selected privilege on the ticket issuing device 2 (FIG. 1 (6)). The customer reads the privilege information displayed on the ticket issuing device 2 by using the mobile terminal 4 and receives the privilege ((7) in FIG. 1).

By doing so, the customer can receive the privilege suitable for the customer based on the usage status of the service related to the mobile terminal 4 and the waiting time in the store. Therefore, the privilege providing device 1 can reduce the customer's dissatisfaction with the waiting time in the store.
Hereinafter, the configuration of the privilege providing device 1 will be described.

[Configuration example of privilege providing apparatus 1]
FIG. 2 is a diagram showing a configuration of the privilege providing device 1 according to the present embodiment.
The privilege providing device 1 includes a storage unit 11 and a control unit 12.

The storage unit 11 is, for example, a ROM (Read Only Memory) and a RAM (Random Access Memory). The storage unit 11 stores various programs for causing the privilege providing device 1 to function. For example, the storage unit 11 stores a privilege providing program that causes the control unit 12 of the privilege providing apparatus 1 to function as an acquisition unit 121, a waiting time prediction unit 122, a specifying unit 123, a privilege selecting unit 124, and a privilege providing unit 125, which will be described later. Remember.

The control unit 12 is, for example, a CPU (Central Processing Unit). The control unit 12 controls various functions of the privilege providing device 1 by executing various programs stored in the storage unit 11. By executing the privilege providing program, the control unit 12 functions as the acquisition unit 121, the waiting time prediction unit 122, the specifying unit 123, the privilege selecting unit 124, and the privilege providing unit 125.

The acquisition unit 121 acquires, from the ticket issuing device 2, ticket issuing information indicating that a number tag has been issued. Specifically, the ticket issuing device 2 displays a selection button for selecting a number corresponding to the reason for coming to the store and a ticket issuing button for accepting ticket issuing of the number tag on its own display unit. The ticket issuing device 2 issues a number tag in response to the selection button and the ticket issuing button being pressed, and also transmits ticket issuing information indicating that the number tag is issued to the privilege providing device 1. Here, the ticket issuing information includes information indicating the reason for coming to the store. The acquisition unit 121 receives the ticketing information to acquire the information indicating the reason for coming to the store included in the ticketing information.

Further, the acquisition unit 121 acquires, via the ticket issuing device 2, a user ID that identifies a user of the mobile terminal 4 who has visited the store. Specifically, the ticket issuing device 2 includes a near field communication unit that performs near field communication by NFC (Near Field Communication) or Bluetooth (registered trademark). In response to the approach of the mobile terminal 4 or the card 3, the ticket issuing device 2 reads the user ID from the mobile terminal 4 or the card 3 by the short-range wireless communication unit. The ticket issuing device 2 transmits the read user ID to the privilege providing device 1. The acquisition unit 121 acquires the user ID by receiving the user ID transmitted from the ticket issuing device 2.

If the ticket issuing device 2 acquires information indicating a new contract as the reason for coming to the store, the customer is a new customer and no user ID is given. In this case, the ticket issuing device 2 may issue a new customer ID (guest ID) as the user ID. Then, the acquisition unit 121 may acquire the user ID discovered by the ticket issuing device 2.

When the acquisition unit 121 acquires the ticketing information, the waiting time prediction unit 122 predicts the waiting time of the customer in the store. Specifically, the waiting time prediction unit 122 determines the number of employees who are handling customers at the store, the number of contact points at the store, and the number of other customers who are currently waiting. Predict waiting time.

In addition, when each of the plurality of employees is in charge of customer service for some of the reasons for coming to the store among the plurality of reasons for coming to the store, the waiting time prediction unit 122 uses the information indicating the reason for coming to the store included in the ticketing information. Based on the number, the number of employees who can deal with customers, the number of contact points in the store, and the number of other customers who the employees are expected to deal with may be specified. Then, the waiting time prediction unit 122 may predict the waiting time of the customer based on the standard reception time corresponding to the reason why the other customer comes to the store, the number of employees, and the number of contact points. ..

The identifying unit 123 identifies the usage status of the service related to the mobile terminal 4 of the customer based on the user ID. For example, the external server that provides the service related to the mobile terminal 4 stores the user ID and the usage status information indicating the usage status of the service of the customer in association with each other. Here, the usage status information includes a service name of a service that the customer has used in the past or a service that the customer is currently using, a category to which the service belongs, a usage time of the service, and a data communication amount of the customer corresponding to the service. Contains the information to indicate.

Further, the usage status information includes store visit information including the number of times the customer has visited the store, the reason for the store visit, and the response situation at the time of store visit. Further, the usage status information includes information indicating a purchase history of a product purchased by the customer through the service of the mobile terminal 4, a balance of points given in the service, and a usage history.

The specifying unit 123 transmits the acquired user ID to the external server and requests acquisition of the usage status information. Then, the specifying unit 123 specifies the usage status of the service related to the mobile terminal 4 of the customer by acquiring the usage status information associated with the user ID from the external server.

If the acquired user ID is an ID for a new customer, the specifying unit 123 specifies that the service is not used as the service usage status.

The privilege selecting unit 124 selects a privilege based on the length of the waiting time predicted by the waiting time predicting unit 122 and the usage status of the service specified by the specifying unit 123. Here, the privilege is, for example, a free moving image or music listening service, a free data communication service, a free use service of a pay application, a free phone call service, and awarding of points.

Specifically, the privilege selection unit 124 specifies a pay service that the customer frequently uses based on the usage status information acquired by the specifying unit, and the pay service corresponds to the predicted waiting time. Select a privilege that can be used for free only for hours. For example, when the customer is using the pay-per-use video viewing service, the privilege selection unit 124 selects a benefit that the video viewing service can be used for free only during the time corresponding to the waiting time.

In addition, when the amount of data communication in the mobile terminal 4 is equal to or larger than the predetermined amount, the privilege selection unit 124 selects a privilege that allows free use of data communication for a time corresponding to the waiting time. In addition, when the time when the customer uses the service is within a predetermined time, the privilege selection unit 124 determines that the customer is not interested in using the service, and determines the amount of points corresponding to the waiting time. Select as a privilege.

In addition, the privilege selection unit 124 estimates a product that the customer is interested in based on the purchase history of the product indicated by the usage status information, and selects the product as a privilege. For example, when the currently used mobile terminal 4 is included in the purchase history of the product, the product corresponding to the mobile terminal 4 (for example, the protection member of the mobile terminal 4) is selected as a privilege. By doing so, the privilege providing apparatus 1 can accurately select the privilege that the customer is interested in.

Further, the privilege selection unit 124 determines whether or not the customer is a customer who uses the points after accumulating the points, based on the balance of points and the usage history indicated by the usage status information. In the case of a customer who uses points after accumulating points, it is considered that the points are interested in being a privilege. Therefore, the privilege selecting unit 124 determines that the customer is a customer who uses points after accumulating points. If you do, select points as a privilege. By doing so, the privilege providing apparatus 1 can accurately select the privilege that the customer is interested in.

Further, the privilege selecting unit 124 may specify whether or not the employee has dealt with the customer when the customer visited the shop last time, based on the shop visit information included in the usage status information. Then, the privilege selection unit 124 may increase the privilege when the employee cannot respond to the customer's previous visit to the store, that is, when the customer returns without waiting. By doing so, the privilege providing device 1 can increase the possibility that the customer will wait until the customer receives the service.

When the user ID acquired by the acquisition unit 121 is an ID for a new customer and the specifying unit 123 specifies that the service is not used, the privilege selecting unit 124 waits for the service. You may select the predetermined privilege of the amount corresponding to. Here, the predetermined privilege is, for example, a discount coupon at the time of a new contract. By doing so, the privilege providing apparatus 1 can increase the possibility that a new customer will be attracted by the discount coupon provided and a new contract will be made.

The privilege selection unit 124 may select a plurality of privileges based on the length of waiting time and the service usage status. Then, the privilege selection unit 124 may generate a privilege list for allowing the customer to select a privilege to be provided to the customer from the plurality of selected privileges.

Then, the privilege selection unit 124 displays the privilege list on the ticket issuing device 2 and accepts the selection of the privilege from the plurality of benefits included in the privilege list, thereby selecting the privilege to be provided to the customer. You may. FIG. 3 is a diagram showing an example in which the privilege list according to the present embodiment is displayed on the ticket issuing device 2. In FIG. 3, privilege A to privilege C are displayed as a privilege list, and it can be confirmed that the customer can select any one privilege. By doing so, the privilege providing device 1 can provide a privilege suitable for the customer.

Further, the privilege selection unit 124 may select the privilege based on the information indicating the reason why the customer comes to the store acquired by the acquisition unit 121. For example, when the reason for coming to the store is the reason for coming to the store that has a high contribution to the sales of the store, the amount of privilege to be provided may be increased as compared with other reasons for coming to the store.

Further, the privilege selection unit 124 may select the privilege based on the contract status of the customer of the service provided by the predetermined communication carrier. In this case, for example, the storage unit 11 stores the user ID and the information indicating the contract status of the service related to the mobile terminal 4 of the customer in association with each other. Then, the identifying unit 123 refers to the storage unit 11 and identifies the contract status of the service associated with the user ID acquired by the acquiring unit 121. The privilege selection unit 124 selects a privilege based on the contract status of the customer identified by the identification unit 123.

For example, the privilege selection unit 124 may specify a service that the customer does not contract and select free use of the service as a privilege. By doing so, it is possible to make the customer use a service that the customer has not contracted with and to raise the customer's interest in the service. Thereby, the privilege providing device 1 can increase the probability that the customer makes a contract for using the service.

In addition, the privilege selection unit 124 may select a privilege based on the attribute of the customer. Here, the customer attribute is, for example, the customer's age, sex, hobby, or taste. In this case, for example, the storage unit 11 stores the user ID and the attribute information indicating the attribute of the customer in association with each other. Then, the identifying unit 123 refers to the storage unit 11 and identifies the attribute information associated with the user ID acquired by the acquiring unit 121. The privilege selecting unit 124 selects a privilege based on the attribute information specified by the specifying unit 123.

For example, in the storage unit 11, the attribute information and the information indicating the privilege to be provided are stored in association with each other, and the privilege selection unit 124 is based on the information indicating the privilege associated with the identified customer attribute information. , Select a privilege. By doing so, the privilege providing device 1 can select a privilege suitable for the customer.

The privilege providing unit 125 provides the privilege selected by the privilege selecting unit 124 to the customer. For example, the privilege providing unit 125 generates a barcode image of a two-dimensional barcode including the address of the privilege providing page for the customer to receive the privilege selected, and causes the ticket issuing device 2 to display the barcode image. .. FIG. 4 is a diagram showing an example in which a barcode image is displayed on the ticket issuing device 2 according to the present embodiment. FIG. 4 is an example of a screen corresponding to the case where the privilege C is selected in the privilege list shown in FIG.

When the customer causes the mobile terminal 4 to read the barcode image, the mobile terminal 4 displays the privilege providing page based on the address indicated by the barcode image. FIG. 5 is a diagram showing an example of the privilege providing page according to the present embodiment. In FIG. 5, it can be confirmed that 50 points were provided to the customer as a privilege.

Although the privilege providing unit 125 provides the benefit to the customer by reading the barcode image on the mobile terminal 4 and accessing the privilege providing page, the present invention is not limited to this. For example, the privilege providing unit 125 may notify the address of the privilege providing page by a short message service (SMS: Short Message Service), an electronic mail, or a messenger service. Further, the privilege providing unit 125 may transmit information indicating the address of the privilege providing page to the ticket issuing device 2 and cause the mobile terminal 4 to read the information indicating the address of the privilege providing page from the ticket issuing device 2 by NFC. .. Further, when the privilege is points or coupons, the privilege providing unit 125 may notify the customer of a message indicating that the privilege has been provided to the customer after the privilege is provided to the customer.

Further, the privilege providing unit 125 may provide the privilege to the customer at different timings based on the type of the selected privilege. For example, when the privilege is used when purchasing a product such as points or a coupon, the privilege providing unit 125 provides the privilege after the waiting time has passed or after the employee has responded to the video and music. In the case of the free viewing service of, the privilege may be provided at the time of ticketing. By doing so, the privilege providing apparatus 1 can prevent the customer from repeatedly visiting the store only for the purpose of obtaining benefits such as points and coupons.

In addition, the privilege providing unit 125 may provide a privilege that becomes invalid outside the predetermined range from the store. For example, when the privilege is a free video or music listening service, the privilege may be provided only through an access point of a wireless LAN installed in the store. By providing the privilege in this way, the privilege providing apparatus 1 can prevent the privilege such as the free viewing of the moving image or the sound from being used outside the store.

Further, the privilege selection unit 124 may select a plurality of benefits to be provided to the customer, and the privilege providing unit 125 may provide the selected plurality of benefits to the customer at different timings. For example, the privilege selection unit 124 may select a plurality of benefits to which predetermined points are given as a benefit, and may provide the plurality of benefits one by one each time the waiting time elapses a predetermined time. By doing so, the customer can obtain the privilege as the waiting time elapses. Thereby, the privilege provision device 1 can further reduce the customer's dissatisfaction with the passage of the waiting time.

Further, the privilege providing unit 125 may add a privilege to be provided when the customer is in the waiting state even after the predicted waiting time has elapsed. For example, it is assumed that the privilege providing unit 125 provides a privilege that allows the user to watch the video for one hour free of charge when the customer wait time is one hour. In this case, if it is determined that the customer is in the waiting state even after the lapse of one hour, the privilege to view the video for 10 minutes is added and provided to the customer. By doing so, the privilege providing apparatus 1 can reduce the dissatisfaction of the customer by continuing to provide the privilege even when the customer waits longer than the expected waiting time.

The waiting time prediction unit 122 may re-estimate the waiting time when the customer is in the waiting state even after the predicted waiting time has elapsed. Then, the privilege providing unit 125 may add the privilege to be provided and notify the predicted waiting time together. By doing so, it is possible to increase the motivation for the customer to obtain additional benefits and further reduce the customer's dissatisfaction.

Further, the privilege providing unit 125 may notify the customer of information indicating the relationship between the waiting time and the privilege. For example, the privilege providing unit 125 may notify the customer of the relationship between the waiting time and the privilege by causing the ticket issuing device 2 to display information indicating the amount of the privilege provided per unit time. By doing so, the privilege providing apparatus 1 makes the customer recognize that the longer the waiting time is, the more the amount of the privilege to be provided increases, and suppresses the customer's dissatisfaction due to the longer waiting time. You can

[Flow of processing related to provision of benefits]
Next, the flow of processing related to provision of a privilege will be described. FIG. 6 is a sequence diagram showing a flow of processing relating to provision of a privilege according to the present embodiment.

First, the customer operates the ticket issuing device 2 when visiting the store, selects the reason for visiting the store, and presses the ticket issuing button. The ticket issuing device 2 transmits ticket issuing information including the information indicating the reason for coming to the store to the privilege providing device 1 (S10). In addition, the customer causes the ticket issuing apparatus 2 to read the user ID by bringing the mobile terminal 4 close to the short-range wireless communication unit of the ticket issuing apparatus 2 (S20). Here, when the information indicating the reason for coming to the store is a new contract, the ticket issuing device 2 acquires an ID for a new customer as a user ID. The ticket issuing device 2 transmits the read user ID to the privilege providing device 1 (S30).

When the acquisition unit 121 acquires the ticketing information, the waiting time prediction unit 122 waits for the customer based on the number of employees who are handling customers at the store and the number of other customers who are currently waiting. Is predicted (S40).

When the acquisition unit 121 acquires the user ID, the identification unit 123 identifies the usage status of the service related to the mobile terminal 4 based on the user ID (S50).
The privilege selection unit 124 generates a privilege list based on the predicted waiting time and the usage status of the specified service (S60), and transmits the privilege list to the ticket issuing device 2 (S70).

The ticket issuing device 2 displays the privilege list received from the privilege providing device 1 and receives the selection of the privilege from the customer (S80). The ticket issuing device 2 displays a two-dimensional barcode including the address of the privilege providing page for providing the selected privilege (S90).

When the customer operates the mobile terminal 4 and reads the displayed two-dimensional barcode (S100), the privilege is provided based on the address included in the two-dimensional barcode, and the privilege is received (S110).

[Effects of this embodiment]
As described above, the privilege providing device 1 according to the present embodiment predicts the waiting time of the customer who visits the store and identifies the usage status of the service related to the mobile terminal of the customer. Then, the privilege providing device 1 selects a privilege based on the predicted length of the waiting time and the usage status of the specified service, and provides the selected privilege to the customer. By doing so, the privilege providing apparatus 1 can reduce customer dissatisfaction with respect to the waiting time in the store.

Although the present invention has been described above using the embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments. It is apparent to those skilled in the art that various changes or improvements can be added to the above-described embodiment. Further, in particular, the specific embodiment of the dispersion/integration of the devices is not limited to the one illustrated above, and all or some of them may be arbitrarily added according to various additions or functional loads. The units can be functionally or physically distributed and integrated.

For example, in the above-described embodiment, the privilege providing device 1 acquires a user ID given by a predetermined telecommunications carrier at the time of issuing a number tag, and a service relating to the customer's mobile terminal 4 based on the user ID. The usage status of is specified, but is not limited to this. The privilege providing device 1 acquires information that can identify the customer, such as a card number that identifies the card 3 that the customer has, and identifies the usage status of the service related to the mobile terminal 4 of the customer based on the information. May be. Further, in this case, the privilege providing device 1 may specify the usage history of the card 3 as the usage status of the service related to the mobile terminal 4 of the customer.

Further, in the above-described embodiment, the privilege providing system S includes the privilege providing device 1 and the ticket issuing device 2, but the present invention is not limited to this. The privilege providing system S may include only the privilege providing device 1, and the privilege providing device 1 may have all the functions of the ticket issuing device 2.

Further, in the above-described embodiment, the waiting time predicting unit 122 included in the privilege providing device 1 predicts the waiting time of the customer and the privilege selecting unit 124 selects the privilege to be provided to the customer, but the present invention is not limited to this. The waiting time prediction unit 122 that predicts the waiting time of the customer and the privilege selection unit 124 that selects the privilege to be provided to the customer may be realized by different devices.

1...privilege providing device, 11...storage unit, 12...control unit, 121...acquisition unit, 122...waiting time prediction unit, 123...specification unit, 124...privilege Selection unit, 125... Privilege providing unit, 2... Ticket issuing device, 3... Card, 4... Mobile terminal, S... Privilege providing system

Claims (11)

An acquisition unit that acquires customer identification information that identifies a customer who has visited the store, and information that indicates the reason for the customer to visit the store ,
A prediction unit that predicts the waiting time of the customer in the store,
A specifying unit that specifies the usage status of the service related to the mobile terminal used by the customer based on the customer identification information,
A selection unit that selects a privilege based on the predicted length of the waiting time, the usage status of the service, and the reason for the customer to visit the store ;
A providing unit that provides the selected privilege to the customer,
A privilege providing device. The specifying unit refers to a storage unit that stores the customer identification information and information indicating a contract status of a service related to the mobile terminal of the customer in association with each other, and associates with the acquired customer identification information. Identify the contract status of the service,
The selecting unit selects a privilege based on the contract status of the specified service,
The privilege providing device according to claim 1 . The identifying unit refers to a storage unit that stores the customer identification information and the attribute information indicating the attribute of the customer in association with each other, and identifies the attribute of the customer associated with the acquired customer identification information,
The selecting unit selects a privilege based on the identified attribute of the customer.
The privilege providing device according to claim 1 or 2 . The providing unit provides the privilege to the customer at different timings based on the selected privilege type.
The privilege provision device according to any one of claims 1 to 3 . The selection unit selects a plurality of benefits based on the estimated length of the waiting time and the usage status of the service,
The providing unit provides the selected benefits to the customer at different timings,
The privilege provision device according to any one of claims 1 to 4 . The providing unit adds a benefit to be provided when the customer is in a waiting state even after the predicted waiting time has elapsed,
The privilege provision device according to any one of claims 1 to 5 . The selecting unit selects a plurality of benefits based on the predicted length of the waiting time and the usage status of the service, and receives the selection of a benefit from the plurality of benefits from the customer. Choose the benefits you want to offer your customers,
The privilege provision device according to any one of claims 1 to 6 . When the specifying unit specifies that the service is not used as the usage status of the service, the selecting unit selects a predetermined privilege,
Privilege supply device according to any one of claims 1 to 7. The providing unit notifies the customer of information indicating a relationship between the waiting time and the privilege,
The privilege provision device according to any one of claims 1 to 8 . The providing unit provides the privilege that is invalid outside the predetermined range from the store,
The privilege provision device according to any one of claims 1 to 9 . Computer running,
A step of acquiring customer identification information for identifying a customer who has visited the store, and information indicating the reason why the customer has visited the store
Predicting the waiting time of the customer at the store,
A step of specifying a usage status of a service related to a mobile terminal used by the customer based on the customer identification information,
Selecting a privilege based on the predicted length of the waiting time, the usage status of the service, and the reason why the customer comes to the store ;
Providing the selected benefit to the customer,
A method of providing a privilege.

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