JP6813849B2 - Management device, management method and management program - Google Patents

Description

The present invention relates to a management device, a management method and a management program.

Conventionally, technologies for supporting operations related to crisis response in response to crisis events such as natural disasters and cyber attacks have been known. For example, there is known a technique of instructing a person in charge of an action item according to a scenario created in advance (for example, Patent Document 1). Further, a technique for supporting the execution of business by using an electronic manual is known (see, for example, Patent Document 2).

Japanese Unexamined Patent Publication No. 2010-204712 Japanese Unexamined Patent Publication No. 2012-190275

However, the conventional technology has a problem that an appropriate response may not be possible when a work deviating from a predetermined workflow is performed. For example, it is conceivable to make the scenario in the technique described in Patent Document 1 in line with the workflow, but since the technique described in Patent Document 1 does not have a mechanism for managing items other than the action items, the workflow It may not be possible to detect whether or not work that deviates from the above has been performed. Further, the technique described in Patent Document 2 provides an electronic manual, and confirms the exchanges performed by using a communication means such as telephone or fax as to what kind of business was actually performed. Since it is necessary, it was difficult to manage the workflow and the actual business in association with each other.

The management device of the present invention is an acquisition unit that acquires a message created in a business related to crisis response and associated with a template associated with each step set in the workflow of the business related to crisis response. And the calculation unit that extracts the difference between the message and the template associated with the message and calculates the information about the difference based on a predetermined standard, the message, and the difference calculated by the calculation unit. It is characterized by having a display control unit for displaying information about the above on the display unit.

According to the present invention, when a business that deviates from a predetermined workflow is performed, an appropriate response can be made.

FIG. 1 is a diagram showing an example of the configuration of the management device according to the first embodiment. FIG. 2 is a diagram showing an example of a message template. FIG. 3 is a diagram showing an example of the edit destination message. FIG. 4 is a diagram showing an example of the difference. FIG. 5 is a diagram showing an example of difference information of the amount of increase / decrease. FIG. 6 is a diagram showing an example of the difference information of the edited contents. FIG. 7 is a diagram showing an example of difference information of risk-related terms. FIG. 8 is a diagram showing an example of highlighting the amount of increase / decrease. FIG. 9 is a diagram showing an example of highlighting the edited content. FIG. 10 is a diagram showing an example of highlighting of risk-related terms. FIG. 11 is a diagram showing an example of a summary report of the amount of increase / decrease. FIG. 12 is a diagram showing an example of a summary report of the edited contents. FIG. 13 is a diagram showing an example of a summary report of risk-related terms. FIG. 14 is a diagram showing an example of a summary report for each version. FIG. 15 is a diagram showing an example of escalation. FIG. 16 is a diagram showing an example of escalation. FIG. 17 is a flowchart showing a processing flow of the management device according to the first embodiment. FIG. 18 is a flowchart showing a processing flow of the management device according to the first embodiment. FIG. 19 is a flowchart showing a processing flow of the management device according to the first embodiment. FIG. 20 is a diagram showing an example of a computer that executes a management program.

Hereinafter, embodiments of the management device, management method, and management program according to the present application will be described in detail with reference to the drawings. The present invention is not limited to the embodiments described below.

[Structure of the first embodiment]
First, the configuration of the management device according to the first embodiment will be described with reference to FIG. FIG. 1 is a diagram showing an example of the configuration of the management device according to the first embodiment. As shown in FIG. 1, the management device 10 is connected to a plurality of client terminals 30 via the network 20. Each of the client terminals 30 may belong to a different department or may belong to the same department. Further, the management device 10 has a storage unit 11 and a control unit 12.

The storage unit 11 is a storage device for an HDD (Hard Disk Drive), an SSD (Solid State Drive), an optical disk, or the like. The storage unit 11 may be a semiconductor memory in which data such as a RAM (Random Access Memory), a flash memory, and an NVSRAM (Non Volatile Static Random Access Memory) can be rewritten. The storage unit 11 stores an OS (Operating System) and various programs executed by the management device 10. Further, the storage unit 11 stores various information used in executing the program. Further, the storage unit 11 has a workflow storage unit 111, a message storage unit 112, and an activity log storage unit 113.

The workflow storage unit 111 stores information about the workflow formulated in advance and a template of the message associated with each step of the workflow. Conditions and an implementing body are set in the workflow. The condition is represented by, for example, time or a threshold value. In addition, the implementing entity axis is represented by, for example, roles and groups within the organization. The following is an example of a workflow related to debris processing with the Environment Department as the implementing body, provided that a predetermined time has passed since the occurrence of a natural disaster. In addition, the implementing body shall include the debris processing group in the Environment Department and the debris processing staff belonging to the debris processing group.

First, the workflow storage unit 111 stores "the environment unit processes the debris" as the step of item 1 of the workflow related to the debris processing. Further, the workflow storage unit 111 stores "the debris processing group receives the debris brought into the temporary storage place" as the step of item No. 1.1 included in the step of item No. 1. Further, the workflow storage unit 111 stores the item number 1.1 (1) included in the item number 1.1 as the step "The debris processing person sets up a temporary storage place based on the processing plan." As step 1.1 (2), "the person in charge of debris processing accepts the delivery of debris" is memorized, and as step in item number 1.1 (3), "the person in charge of debris processing instructs the place where the debris is carried in." ”, And as the step of item 1.1 (4),“ the person in charge of debris processing accepts the end of carrying in the debris. ”Is stored.

In addition, the workflow storage unit 111 stores a message template for each step of each item number of the workflow. Hereinafter, the message template associated with each item number of the workflow stored in the workflow storage unit 111 is referred to as a message template.

FIG. 2 is a diagram showing an example of a message template. As shown in FIG. 2, the workflow storage unit 111 includes the message template 5100 of item 1, the message template 5110 of item 1.1, the message template 5111 of item 1.1 (1), and the item 1.1 ( The message template 5112 of item 2), the message template 5113 of item 1.1 (3), and the message template 5114 of item 1.1 (4) are stored. As shown in FIG. 2, for example, the message template 5100 of item No. 1 is "[Disaster Response Headquarters Control Group ⇒ Environment Department]" Environment Department should start debris processing based on the plan. "

The person in charge of the crisis response business executes each step of the workflow stored in the workflow storage unit 111. At that time, the person in charge creates a message exchanged between departments or within the department using the client terminal 30. At this time, the person in charge can create a message by using the message template. In the following explanation, the message created by the person in charge using the message template is called the edit destination message. The person in charge can also create a new message without using the message template.

The activity log storage unit 113 stores the edit destination message and the newly created message as an activity log together with related information such as the message sender and the destination. Further, the message storage unit 112 stores the difference information of the edit destination message from the message template. The difference information will be described later.

The control unit 12 controls the entire management device 10. The control unit 12 is, for example, an electronic circuit such as a CPU (Central Processing Unit) or an MPU (Micro Processing Unit), or an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array). In addition, the control unit 12 has an internal memory for storing programs and control data that define various processing procedures, and executes each process using the internal memory. Further, the control unit 12 functions as various processing units by operating various programs. For example, the control unit 12 includes a management unit 121, an acquisition unit 122, a calculation unit 123, and a display control unit 124.

The management unit 121 sends and receives a message newly created by a person in charge and an edit destination message. In addition, the management unit 121 sets the message newly created by the person in charge and the edit destination message to "2: Newly created" in the change presence / absence flag, and sets the activity log together with the attribute information such as the message sender and destination. Is stored in the activity log storage unit 113.

In addition, the management unit 121 searches for a message template similar to the message newly created by the person in charge, and if there is a similar message template, presents the message template to the person in charge. Then, when the person in charge inputs to use the presented message or the edit destination message based on the presented message, the newly created message is replaced with the message template or the edit destination message to send / receive and activity log. Is stored.

If the edit destination message has not been changed from the message template, the management unit 121 sets "0: no change" in the change presence / absence flag related to the message change or the like, and stores the message in the activity log storage unit 113. On the other hand, when the edit destination message is changed from the message template, the management unit 121 sets "1: changed" in the change presence / absence flag and stores the message in the activity log storage unit 113.

The acquisition unit 122 acquires a message created in the business related to crisis response and associated with a template associated with each step set in the workflow of the business related to crisis response. For example, the acquisition unit 122 identifies, after the message is stored as an activity log by the management unit 121, information indicating whether or not the message is an edit destination message, and a message template on which the edit destination message is based. It can be obtained from the management unit 121 together with the information.

The calculation unit 123 extracts the difference between the message and the associated template, and calculates the information about the difference based on a predetermined standard. For example, the calculation unit 123 calculates the amount of increase / decrease in characters, the level determined for each type of editing content, and the number of increases in specific terms as information on the difference.

Here, an example of the edit destination message will be described. FIG. 3 is a diagram showing an example of the edit destination message. As shown in FIG. 3, the person in charge can create the edit destination message 5111A based on the message template 5111. The editorial message 5111A has the phrase "If the facility you set up is damaged by a secondary disaster or the like and you cannot accept the delivery, please immediately report the suspension of the delivery process to the facility." It has been added. Further, while the number of characters in the message template 5111 was 30, the number of characters in the edit destination message 5111A has increased to 90 characters. When the person in charge creates the edit destination message based on the message template, the wording may be added, the wording may be deleted, or the wording may be replaced.

Similarly, the person in charge can create the edit destination message 5112B and the edit destination message 5112C based on the message template 5112. In addition, the person in charge can create an edit destination message 5113D based on the message template 5113. In addition, the person in charge can create the edit destination message 5114E and the edit destination message 5114F based on the message template 5114.

When the message is acquired by the acquisition unit 122, the calculation unit 123 extracts the difference from the edit destination message. FIG. 4 is a diagram showing an example of the difference. As shown in FIG. 4, the calculation unit 123 extracts, for example, “1. Increase / decrease amount”, “2. Editing content”, and “3. Risk-related term” as the difference.

"1. Increase / decrease amount" is the rate of increase and the number of increases in the number of characters in the edit destination message with respect to the number of characters in the message template. Further, "2. Edited content" is the number of edited contents and sentences in the edited part of the edited message. In addition, "3. Risk-related terms" are risk-related terms added at the time of editing. Here, risk-related terms are terms that tend to be used in the event of an abnormality, etc., and are defined in advance.

As shown in FIG. 3, the number of characters has increased from 30 characters to 60 characters by editing the pattern A. Therefore, as shown in FIG. 4, the calculation unit 123 increases the rate of increase in the number of characters of the pattern A by "triple". Then, the increase in the number of characters is set to "+60 characters". Further, since one sentence is added by editing the pattern A, the calculation unit 123 sets the edited content of the pattern A as "sentence addition" and the number of added sentences as "one sentence". In addition, since the risk-related terms "secondary disaster", "cannot be accepted", "immediately", and "stop" have been added by editing the pattern A, the calculation unit 123 uses the risk-related terms of the pattern A as "". Secondary disaster, unacceptable, stop immediately ". Further, as shown in FIG. 3, since the predicate replacement is edited for one sentence by editing the pattern C, the calculation unit 123 changes the edited contents of the pattern C to "sentence edit" and "predicate replacement". , And the number of added sentences is "1 sentence". In this way, the calculation unit 123 extracts the increase / decrease and the change generated by editing from the pattern A to the pattern F as a difference.

Next, the calculation unit 123 stores the difference information based on the extracted difference in the message storage unit 112 together with the message template ID and the activity log ID. The message template ID is, for example, the item number of the workflow step associated with the message template. The activity log ID is, for example, a serial number in which the activity log is issued to the activity log storage unit 113.

As shown in FIG. 5, the calculation unit 123 stores the difference information of the increase / decrease amount in the message storage unit 112. FIG. 5 is a diagram showing an example of difference information of the amount of increase / decrease. The difference information in FIG. 5 corresponds to the pattern A in FIG. In this case, since the rate of increase in the number of characters in the pattern A is 3.0 times, the calculation unit 123 sets the difference information to "3".

Further, as shown in FIG. 6, the calculation unit 123 stores the difference information of the edited contents in the message storage unit 112. FIG. 6 is a diagram showing an example of the difference information of the edited contents. The difference information in FIG. 6 corresponds to the pattern A in FIG. In this case, since the edited content of pattern A is sentence addition and the number of added sentences is one sentence, the calculation unit 123 sets the difference information (type) to "sentence addition" and sets the difference information (quantity). Is set to "1".

Further, as shown in FIG. 7, the calculation unit 123 stores the difference information of the risk-related terms in the message storage unit 112. FIG. 7 is a diagram showing an example of difference information of risk-related terms. The difference information in FIG. 7 corresponds to the pattern A in FIG. In this case, since there are four risk-related terms of pattern A, "secondary disaster, unacceptable, immediately stop", the difference information (number) is set to "4", and the difference information (term list) is set to Set up a link to a description of each term type. Types are set for each risk-related term. For example, the type of risk-related term "secondary disaster" is "danger."

The display control unit 124 causes the display unit to display the message and the information regarding the difference calculated by the calculation unit 123. The display unit may be provided in the client terminal 30 or may be provided in the management device 10. The display control unit 124 can display the part where the difference between the messages occurs in a predetermined format determined according to the information regarding the difference. For example, the display control unit 124 may highlight the edited portion of the edit destination message.

FIG. 8 is a diagram showing an example of highlighting the amount of increase / decrease. As shown in FIG. 8, for example, when the display control unit 124 cannot accept the carry-in due to damage such as a secondary disaster in the set up facility, the display control unit 124 immediately carries out the carry-in process to the facility. Please report the stoppage. ”Is displayed with a solid line box. Further, the display control unit 124 may change the character color of the sentence or underline the sentence. Further, the display control unit 124 may highlight and display in a different typeface according to the difference information of the increase / decrease amount. For example, as shown in the legend at the bottom of FIG. 8, the display control unit 124 may set in advance a typeface that changes as the rate of increase in the number of characters increases. The changing typeface may be the font color. For example, the display control unit 124 may set the character color to blue when the increase rate is 0, and set the character color to a color closer to red as the increase rate increases.

FIG. 9 is a diagram showing an example of highlighting the edited content. As shown in FIG. 9, for example, when the display control unit 124 cannot accept the carry-in due to damage such as a secondary disaster caused by the sentence added in the pattern A, the display control unit 124 immediately carries out the carry-in process to the facility. Please report the suspension. "Will be displayed with a solid line and the word" Add sentence "at the end of the sentence. Further, the display control unit 124 may change the character color of the sentence or underline the sentence. Further, the display control unit 124 may highlight and display in a different typeface according to the difference information of the edited contents. For example, the display control unit 124 may include a solid line if the difference information (type) is a sentence addition, and a dotted line if the difference information (type) is a sentence edit. Further, the display control unit 124 may set the character color to red if the difference information (type) is sentence addition, and may set the character color to orange if the difference information (type) is sentence editing.

FIG. 10 is a diagram showing an example of highlighting of risk-related terms. As shown in FIG. 10, the display control unit 124 displays, for example, the risk-related term “secondary disaster, unacceptable, immediately stopped” added in pattern A with a box. Further, the display control unit 124 may change the typeface or character color of the box for each type of risk-related term. For example, the display control unit 124 sets the character color of the risk-related term whose type is "danger" to red, the character color of the risk-related term whose type is "impossible" to orange, and the type is "cancel". The text color of the risk-related term may be blue, and the text color of the risk-related term whose type is "deadline, time" may be green.

In addition, the display control unit 124 can display a graph showing statistical values of information regarding differences. For example, the display control unit 124 may display a graph showing the number of difference information items for each item number of the workflow, or may display a graph of the number of items for each item number of the difference information. Further, the display control unit 124 may display a graph of the number of difference information of all the groups included in the workflow implementing body, or may display a graph of the number of difference information for each group. The display control unit 124 aggregates the information accumulated in the message storage unit 112 at regular intervals, and displays a summary report summarizing each graph.

FIG. 11 is a diagram showing an example of a summary report of the amount of increase / decrease. As shown in FIG. 11, a graph showing the difference information as the number of cases is posted in the summary report of the increase / decrease amount. This makes it possible to grasp how many changes are large in the total. In addition, the content of the activity log, which has a particularly high rate of increase in messages, is posted in the summary report of the amount of increase / decrease. This makes it possible to determine the target to be escalated. In addition, a graph of the number of cases for all groups and a graph of the number of cases for each group will be posted in the summary report of the amount of increase / decrease.

For example, from the graph showing the number of difference information for each item number in FIG. 11, the number of cases in which the message template associated with item number 1.1 (3) is particularly edited is particularly large, and the amount of increase / decrease is level 3 or higher. It can be said that there were many edits that were classified as.

FIG. 12 is a diagram showing an example of a summary report of the edited contents. As shown in FIG. 12, a graph showing the difference information (amount) as the number of cases is posted in the summary report of the edited contents. In addition, the content of the activity log including the edit destination message is posted in the summary report of the edited content. In addition, a graph of the number of cases for all groups and a graph of the number of cases for each group will be posted in the summary report of the edited contents.

For example, from the graph of the number of cases of all groups and the graph of the number of cases by version, there is a tendency that the number of edited contents is larger than the number of edited contents added and deleted, not only the whole group but also each group. It can be said that they also exist individually.

FIG. 13 is a diagram showing an example of a summary report of risk-related terms. As shown in FIG. 13, a graph showing the difference information (number) for each type as the number of cases is posted in the summary report of risk-related terms. In addition, the content of the activity log including the edited message is posted in the summary report of risk-related terms. In addition, a graph of the number of cases for all groups and a graph of the number of cases for each group will be posted in the summary report of the edited contents.

For example, from the graph showing the number of difference information for each item number in FIG. 13, many risk-related terms have been added to the edit destination message related to item number 1.1 (2), and the type is "impossible" or particularly. It can be said that many risk-related terms such as "deadline and time" have been added.

As shown in FIG. 14, the display control unit 124 can display a summary report for each version. FIG. 14 is a diagram showing an example of a summary report for each version. The graph of FIG. 14 divides the difference information of the increase / decrease amount into six levels, and shows the cumulative value and the number of cases by version of the number of cases published in the summary report of each level. For example, although the overall number of cases is suppressed from the number of cases by level (by version), the number of cases at level 4 decreased significantly between the N version and N + 1 version, and increased between the N + 1 version and N + 2 version. It can be said that From this, as an example, an abnormality that requires a moderate change to the message template has occurred during the target period of the N version, and effective countermeasures against the abnormality have been taken since the target period of the N + 1 version. It is presumed that it was done.

In addition, the acquisition unit 122 can further acquire messages that are created in the business related to crisis response and are not associated with the template. Then, the display control unit 124 is associated with the message in which the magnitude of the difference based on the information about the difference calculated by the calculation unit 123 is equal to or larger than a predetermined threshold among the messages associated with the template. Display the missing message and the message to be escalated. 15 and 16 are diagrams showing an example of escalation. As shown in FIG. 15, the newly created message is displayed as a message that is not in the template. Further, as shown in FIG. 16, the edit destination message in which the magnitude of the difference from the template is equal to or larger than a predetermined value is displayed as a message that is significantly changed from the template.

Here, for example, when the increase rate of the number of characters in the edit destination message is 2 or more or 0.5 or less, the display control unit 124 can display the message as an escalation target message.

Further, for example, the display control unit 124 calculates the score S ₁ , the score S ₂ and the score S ₃ indicating the magnitude of the difference from the difference information of the edited content of the edit destination message by the following procedure, and the score S ₁ and the score The edit destination message in which the sum of S ₂ and the score S ₃ is equal to or greater than the threshold value can be set as the escalation target message. The initial value of a is 1, and it is a value that can be changed to adjust the number of hits.
(Procedure 1)
Assuming that the addition of sentences is the addition of business content, the score S ₁ = a × (number of sentences) is calculated.
(Procedure 2)
Predicate replacement (coefficient k = 0.5), condition addition (coefficient k = 0.2), noun or modifier addition (coefficient k = 0.1), noun or modifier replacement (coefficient k = 0.05) change business content is assumed to be larger in the order, using the coefficient k set for each compilation, calculates a score S _{2 =} a × Σk.
(Procedure 3)
For deletion of sentence delete operations, the priority is low and assumes, calculates a score S _{3 =} a × 0.2 × (the number of deleted sentence).

Further, for example, the display control unit 124 sets the edit destination message whose total number of risk-related terms of the edit destination message or the sum of products of the weights and numbers set for each type is equal to or more than the threshold value as the message to be escalated. Can be done. For example, the weight of the type "danger" is 0.5, the weight of the type "impossible" is 0.4, the weight of the type "cancel" is 0.3, and the weight of the type "deadline, time" is 0.2. be able to.

[Processing of the first embodiment]
The processing flow of the management device 10 will be described with reference to FIGS. 17 to 19. 17 to 19 are flowcharts showing a processing flow of the management device according to the first embodiment. As shown in FIG. 17, first, when the message template is used in creating a new activity log (step S101, Yes), the management unit 121 selects the message template from the workflow and accepts the content editing (step S102).

Next, the management unit 121 sets the edited message as the edit destination message of the message template associated with the workflow (step S103). Next, the management unit 121 sets the attribute of the activity log (step S104). Then, the management unit 121 issues an activity log and stores it in the activity log storage unit 113 (step S105). Then, the management device 10 performs a message comparison process (step S106).

On the other hand, when the message template is not used in the new activity log creation (step S101, No), the management unit 121 accepts the new creation of the activity log message (step S107). Next, the management unit 121 searches for the presence or absence of a message template similar to the newly created message (step S108), and if there is a similar message template (step S108, yes), and uses the similar message template. (Step S109, Yes), the process proceeds to step S102.

If there is no similar message template (step S0108, none) or if the use of the similar message template is not accepted (step S109, No), the management unit 121 does not associate the newly created message with the workflow. It is a message (step S110). Next, the management unit 121 sets the attribute of the activity log (step S111). Then, the management unit 121 issues an activity log and stores it in the activity log storage unit 113 (step S112). At this time, assuming that the message template is not used, the management unit 121 sets "2: New creation" in the change presence / absence flag and stores the activity log in the activity log storage unit 113 (step S113).

Here, message comparison will be described. First, as shown in FIG. 18, the calculation unit 123 compares the message template acquired by the acquisition unit 122 with the edit destination message (step S201). Here, if there is no change from the message template in the edit destination message (step S202, none), it is assumed that there is no change from the message template, and "0: No change" is set in the change presence / absence flag, and the activity log is set as the activity log. It is stored in the storage unit 113 (step S207). On the other hand, when there is a change from the message template in the edit destination message (step S202, yes), it is assumed that there is a change from the message template, and "1: changed" is set in the change presence / absence flag, and the activity log storage unit 113 is reached. Store (step S203).

Next, the calculation unit 123 performs a detailed analysis of the changed portion of the edit destination message (step S204). Specifically, the calculation unit 123 extracts the difference between the message template and the edit destination message, and calculates the difference information based on the extracted difference. The calculation unit 123 stores the difference information and the activity log ID in the message storage unit 112 (step S205). Then, the management device 10 aggregates the activity log (step S206).

Here, activity log aggregation will be described. First, as shown in FIG. 19, the display control unit 124 reads the activity log ID and the difference information whose change presence / absence flag is “1: changed” from the message storage unit 112 in a certain period of the aggregation target (step S301). .. Then, the display control unit 124 performs highlight display according to the change type of the difference information, and presents a comparison with the original text and a statistical value of fluctuation as a summary report (step S302). Further, the display control unit 124 presents a message to be escalated (step S303).

[Effect of the first embodiment]
The acquisition unit 122 acquires a message created in the business related to crisis response and associated with a template associated with each step set in the workflow of the business related to crisis response. The calculation unit 123 extracts the difference between the message and the associated template, and calculates the information about the difference based on a predetermined standard. The display control unit 124 causes the display unit to display the message and the information regarding the difference calculated by the calculation unit 123. In this way, in the present embodiment, it is possible to display the difference between the message created as the activity log and the message template prepared for executing the business according to the workflow. As a result, by checking the displayed difference, the administrator can confirm that the work that deviates from the pre-established workflow has been performed, and it is possible to consider the correspondence based on the content of the difference. it can.

The display control unit 124 displays a portion of the message where the difference occurs in a predetermined format determined according to the information regarding the difference. This makes it possible to visually or intuitively confirm the occurrence of the difference and the degree of the difference.

The display control unit 124 displays a graph showing a statistical value of information regarding the difference. This makes it possible to get a bird's-eye view of the differences in the messages of the entire workflow, and it is possible to consider the overall response.

The acquisition unit 122 can further acquire messages that are created in the business related to crisis response and are not associated with the template. Then, the display control unit 124 is associated with the message in which the magnitude of the difference based on the information about the difference calculated by the calculation unit 123 is equal to or larger than a predetermined threshold among the messages associated with the template. Display the missing message and the message to be escalated. This makes it possible to extract and escalate only messages that deviate significantly from the workflow.

The calculation unit 123 calculates the amount of increase / decrease in characters, the level determined for each type of edited content, and the number of increases in specific terms as information regarding the difference. This makes it possible to obtain not only quantitative differences but also qualitative differences, and it is also possible to obtain information on differences (risk-related terms) that are particularly important in crisis response.

[System configuration, etc.]
Further, each component of each of the illustrated devices is a functional concept, and does not necessarily have to be physically configured as shown in the figure. That is, the specific form of distribution / integration of each device is not limited to the one shown in the figure, and all or part of the device is functionally or physically distributed in arbitrary units according to various loads and usage conditions. It can be integrated and configured. Further, each processing function performed by each device may be realized by a CPU and a program analyzed and executed by the CPU, or may be realized as hardware by wired logic.

Further, among the processes described in the present embodiment, all or part of the processes described as being automatically performed may be manually performed, or the processes described as being manually performed may be performed. All or part of it can be done automatically by a known method. In addition, the processing procedure, control procedure, specific name, and information including various data and parameters shown in the above document and drawings can be arbitrarily changed unless otherwise specified.

[program]
In one embodiment, the management device 10 can be implemented by installing a management program that manages the above activity logs and messages as packaged software or online software on a desired computer. For example, by causing the information processing device to execute the above management program, the information processing device can function as the management device 10. The information processing device referred to here includes a desktop type or notebook type personal computer. In addition, the information processing device includes a smartphone, a mobile communication terminal such as a mobile phone and a PHS (Personal Handyphone System), and a slate terminal such as a PDA (Personal Digital Assistant).

Further, the management device 10 can be implemented as a management server device in which the terminal device used by the user is a client and the service related to the management of the above activity log and the message is provided to the client. For example, the management server device is implemented as a server device that provides a management service that inputs a message and outputs a summary report. In this case, the management server device may be implemented as a Web server, or may be implemented as a cloud that provides the above-mentioned activity log and message management services by outsourcing.

FIG. 20 is a diagram showing an example of a computer that executes a management program. The computer 1000 has, for example, a memory 1010 and a CPU 1020. The computer 1000 also has a hard disk drive interface 1030, a disk drive interface 1040, a serial port interface 1050, a video adapter 1060, and a network interface 1070. Each of these parts is connected by a bus 1080.

The memory 1010 includes a ROM (Read Only Memory) 1011 and a RAM 1012. The ROM 1011 stores, for example, a boot program such as a BIOS (Basic Input Output System). The hard disk drive interface 1030 is connected to the hard disk drive 1090. The disk drive interface 1040 is connected to the disk drive 1100. For example, a removable storage medium such as a magnetic disk or an optical disk is inserted into the disk drive 1100. The serial port interface 1050 is connected to, for example, a mouse 1110 and a keyboard 1120. The video adapter 1060 is connected to, for example, the display 1130.

The hard disk drive 1090 stores, for example, the OS 1091, the application program 1092, the program module 1093, and the program data 1094. That is, the program that defines each process of the management device 10 is implemented as a program module 1093 in which a code that can be executed by a computer is described. The program module 1093 is stored in, for example, the hard disk drive 1090. For example, the program module 1093 for executing the same processing as the functional configuration in the management device 10 is stored in the hard disk drive 1090. The hard disk drive 1090 may be replaced by an SSD.

Further, the setting data used in the processing of the above-described embodiment is stored as program data 1094 in, for example, a memory 1010 or a hard disk drive 1090. Then, the CPU 1020 reads the program module 1093 and the program data 1094 stored in the memory 1010 and the hard disk drive 1090 into the RAM 1012 and executes them as needed.

The program module 1093 and the program data 1094 are not limited to those stored in the hard disk drive 1090, but may be stored in, for example, a removable storage medium and read by the CPU 1020 via the disk drive 1100 or the like. Alternatively, the program module 1093 and the program data 1094 may be stored in another computer connected via a network (LAN (Local Area Network), WAN (Wide Area Network), etc.). Then, the program module 1093 and the program data 1094 may be read by the CPU 1020 from another computer via the network interface 1070.

10 Management device 11 Storage unit 12 Control unit 20 Network 30 Client terminal 111 Workflow storage unit 112 Message storage unit 113 Activity log storage unit 121 Management unit 122 Acquisition unit 123 Calculation unit 124 Display control unit

Claims (7)

An acquisition unit that acquires a message created in a business related to crisis response and associated with a template associated with each step set in the workflow of the business related to crisis response.
A calculation unit that extracts a difference between the template associated with the message and the message, the information relating to the difference calculated based on the predetermined criteria and the difference,
A display control unit that displays the message and information on the difference calculated by the calculation unit on the display unit.
A management device characterized by having. The management device according to claim 1, wherein the display control unit displays a portion of the message in which the difference occurs in a predetermined format determined according to the information regarding the difference. The management device according to claim 1, wherein the display control unit displays a graph representing a statistical value of information regarding the difference. The acquisition unit further acquires messages that are created in the business related to crisis response and are not associated with the template.
Among the messages associated with the template, the display control unit is associated with the message in which the magnitude of the difference based on the information about the difference calculated by the calculation unit is equal to or larger than a predetermined threshold value and the message associated with the template. The management device according to any one of claims 1 to 3, wherein a message that has not been displayed is displayed as a message to be escalated. Any one of claims 1 to 4, wherein the calculation unit calculates an increase / decrease amount of characters, a level determined for each type of editing content, and an increase number of a specific term as information regarding the difference. The management device described in the section. A management method performed by a computer
An acquisition process for acquiring a message created in a business related to crisis response and associated with a template associated with each step set in the workflow of the business related to crisis response.
A calculating step of extracting the difference between the template associated with the message and the message, the information relating to the difference, calculated based on said difference with a predetermined reference,
A display control step of displaying the message and information on the difference calculated by the calculation step on the display unit, and
A management method characterized by including. A management program characterized in that the computer functions as the management device according to any one of claims 1 to 5.

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