JP6905930B2 - Replacement service system, cleaning service system - Google Patents

Description

The present invention relates to a replacement service system and a cleaning service system.

Conventionally, commercial kitchen equipment that is easy to clean has been proposed.
For example, in the gas stove described in Patent Document 1, when the operator pulls the left side trivet upward during cleaning, the shaft portion is lifted integrally with the trivet. At that time, the trivet can be pulled up with a small force by the urging of the spring. When the lock pin reaches the position of the uppermost end of the pin guide groove, the lock pin becomes free from the regulation of the pin guide groove. At this position, the trivet is rotated in the horizontal direction, and the lock pin is placed on the upper end of the outer cylinder. In this way, the trivet can be held at a desired cleanable position on the top plate.

Japanese Unexamined Patent Publication No. 2010-196904

In order to realize hygienic kitchen equipment, it is important to keep the kitchen equipment clean. Also, keeping the kitchen equipment clean will improve work efficiency. However, in order to keep the kitchen equipment clean, cleaning is required, but since cleaning requires labor, it is difficult to keep the kitchen equipment clean if there is not enough manpower and time. Therefore, it is conceivable to provide a service for replacing dirty kitchen equipment parts with clean parts or cleaning dirty kitchen equipment on behalf of users who cannot afford the human resources and time. In providing this service, it is desirable that the degree of dirt can be estimated with high accuracy in order to set the cleaning or replacement time at an appropriate time.
An object of the present invention is to provide a replacement service system and a cleaning service system that can accurately estimate the degree of contamination of kitchen equipment or parts.

The present invention completed for this purpose is an information processing device for exchanging parts of the device, including a device in the kitchen and an information processing device that performs information processing associated with the service for the device. includes obtaining means for obtaining a heat source amounts used in the device via a smart meter, and the amount of heat used by the device information and information of the part of the facility where the equipment is installed comprising an estimating means for estimating the degree of dirt the component using at least one of information, from the estimated soiled degree by the estimating means and grasping means for grasping the replacement time of the component, wherein the estimated The means is a replacement service system that estimates the degree of contamination according to a value calculated by weighting the usage amount, the facility information, and the component information and using a formula created in advance.
Here, the estimating means may estimate that a large dirt degree higher the previous SL used doses.
Further, the estimation means may consider the type of business as the information of the facility, and when the usage amount is the same, it may be estimated that the degree of contamination is large in the predetermined order for the plurality of the type of business.
Further, the present invention completed for this purpose is a cleaning service system for the device including a device in the kitchen and an information processing device that performs information processing associated with the service for the device, and the information processing device. includes obtaining means for obtaining a heat source amounts used in the device via a smart meter, and the amount of heat used by the device, information of the information and the equipment of the facility to which the equipment is installed comprising an estimating means for estimating the degree of dirt the device using at least one of information, from the estimated soiled degree by the estimating means and grasping means for grasping the cleaning time of the device, wherein the estimated The means is a cleaning service system that estimates the degree of contamination according to a value calculated by weighting the usage amount, the facility information, and the equipment information and using a formula created in advance.
Here, the estimating means may estimate that a large dirt degree higher the previous SL used doses.
Further, the estimation means may consider the type of business as the information of the facility, and when the usage amount is the same, it may be estimated that the degree of contamination is large in the predetermined order for the plurality of the type of business.

According to the present invention, it is possible to provide a replacement service system and a cleaning service system that can accurately estimate the degree of contamination of kitchen equipment or parts.

It is a figure which shows the schematic structure of the exchange service system which concerns on 1st Embodiment. It is a figure which shows the schematic structure of an example of the kitchen equipment for business use. It is a block diagram which shows the functional structure of a server device and a terminal device. It is a figure which shows the example of the information about the component which a storage part stores. It is a figure which shows the example of the weight of each evaluation standard (heat source usage amount, industry type, variety). It is a flowchart which shows the replacement parts list transmission processing performed by the server apparatus which concerns on 1st Embodiment. It is a sequence diagram which showed the operation example in the system which concerns on 1st Embodiment. It is a figure which shows the schematic structure of the cleaning service system which concerns on 2nd Embodiment. It is a block diagram which shows the functional structure of a server device and a terminal device. It is a figure which shows the example of the information about the commercial kitchen equipment which the storage part stores. It is a flowchart which shows the cleaning part list transmission processing performed by the server apparatus which concerns on 2nd Embodiment. It is a sequence diagram which showed the operation example in the cleaning service system which concerns on 2nd Embodiment.

Hereinafter, embodiments will be described in detail with reference to the accompanying drawings.
<First Embodiment>
FIG. 1 is a diagram showing a schematic configuration of an exchange service system 1 according to the first embodiment.
The replacement service system 1 according to the first embodiment is a system that estimates the degree of dirtiness of parts of the commercial kitchen equipment 10 and grasps the replacement time, which is the time when the parts should be replaced, from the estimated degree of dirtiness. .. The replacement service system 1 is an effective system for a business operator (hereinafter, may be referred to as a “replacement service provider”) that provides a parts replacement service used in the commercial kitchen equipment 10 to provide a parts replacement service. Is.

The exchange service system 1 reads the code information or RF tag attached to the plurality of commercial kitchen devices 10 and the parts attached to the individual commercial kitchen devices 10 constituting the plurality of commercial kitchen devices 10. It is equipped with a vessel 20.
Further, the exchange service system 1 is a server device 30 that performs information processing associated with services for a plurality of commercial kitchen devices 10, and a terminal that receives information from the server device 30 and outputs information to the server device 30. It includes a device 40.
The number of commercial kitchen devices 10 does not have to be plural.

The reader 20, the server device 30, and the terminal device 40 are connected to a communication line 50 such as the Internet that connects the devices so that they can communicate with each other, and can communicate with each other via the communication line 50. A smart meter 55 capable of collecting the amount of heat source used in the commercial kitchen equipment 10 is connected to the communication line 50.

Here, a business operator who uses the commercial kitchen equipment 10 (hereinafter, may be referred to as a “user”) owns a plurality of parts as parts of the commercial kitchen equipment 10. When two parts are owned, these two parts are referred to as "first part" and "second part" to distinguish them. The first part is the same when the commercial kitchen equipment 10 is purchased. It can be exemplified that it is a part attached to the commercial kitchen equipment 10. It can be exemplified that the second part is a part purchased by the user when or after the purchase of the commercial kitchen equipment 10. When the commercial kitchen equipment 10 is purchased, two parts, a first part and a second part, may be attached as accessories.

The replacement service provider estimates the degree of dirtiness of the part in use (for example, the first part) by the user, and grasps the replacement time of the part in use (for example, the first part) from the estimated degree of dirtiness. Then, when the replacement service provider reaches the replacement time for the parts in use (for example, the first part), the replacement service provider replaces the dirty parts in use (for example, the first part) with the clean parts in storage (for example, the first part). For example, replace it with the second part). In addition, the replacement service provider cleans the parts that have been in use (for example, the first part) after the replacement with a predetermined cleaning facility, and stores the parts in a predetermined storage place after the cleaning.

After that, the replacement service provider estimates the degree of dirtiness of the part in use (for example, the second part) by the user, and grasps the replacement time of the part in use (for example, the second part) from the estimated degree of dirtiness. Then, when the replacement service provider reaches the replacement time for the parts in use (for example, the second part), the replacement service provider replaces the dirty parts in use (for example, the second part) with the clean parts in storage (for example, the second part). For example, replace it with the first part). In addition, the replacement service provider cleans the parts (for example, the second part) that have been in use until now after the replacement with a predetermined cleaning facility, and stores the parts in a predetermined storage place after the cleaning.

When the replacement service provider cleans the parts (for example, the first part and the second part) with the specified cleaning equipment, if there are other parts to be cleaned, the other parts to be cleaned Even if the users are different, they may be cleaned together by immersing them in the same cleaning solution, for example. In addition, when a replacement service provider stores parts (for example, the first part and the second part) in a predetermined storage location, if there are other parts to be stored, the other parts to be stored. Even if the users are different, they may be stored in the same facility, for example, by arranging them on the same shelf.

In the following description, when it is not necessary to distinguish between the first part and the second part, it may be simply referred to as a "part".
The replacement service provider manages the condition of each part when performing the replacement service. As for the state of the parts, the state of "in use" in which the parts are attached to the commercial kitchen equipment 10 and used, the state of "cleaning" in which the parts are being cleaned, and the state of being stored after the cleaning is completed. There is a state of "in storage". The state after the parts are purchased and before the start of use is also the state of "in storage". Further, as a state of the parts, there is also a state of "preparing for cleaning", which is a state after being removed from the commercial kitchen equipment 10 until the start of cleaning.

FIG. 2 is a diagram showing a schematic configuration of an example of commercial kitchen equipment.
The plurality of commercial kitchen devices 10 may be the same or different from each other.
The commercial kitchen equipment 10 includes a cooking gas range 11 that uses gas as a heat source, and a range hood 12 that is provided above the gas range 11 and discharges oily smoke, steam, odor, and the like emitted during cooking. ing.
The gas range 11 is arranged above the top plate 111, a plurality of (three in the present embodiment) burners 112 provided in the openings formed in the top plate 111, and the plurality of burners 112 for heating. It is equipped with a trivet 113 to support the container. The trivet 113 is a cast-made full-scale trivet that covers the entire upper surface of the gas range 11. The Gotoku 113 has a plurality of (three in the present embodiment) upper Gotoku 113a arranged above each of the plurality of burners 112, and an auxiliary Gotoku 113b arranged between the upper Gotoku 113a. The upper trivet 113a arranged above the burner 112 of one of the plurality of burners 112 is not integral with the upper trivet 113a and the auxiliary trivet 113b arranged above the other burners 112, but can be removed independently. be.
The range hood 12 includes a hood 121, a ventilation fan (not shown), and a range filter 122 arranged in front of the ventilation fan in the hood 121.

In the commercial kitchen equipment 10, the Gotoku 113 of the gas range 11 and the range filter 122 of the range hood 12 are the parts to be replaced by the replacement service provider.
The code information 114 in which the identification information of the trivet 113 is embedded is engraved on the trivet 113. It can be exemplified that the code information 114 is a barcode shown in FIG. 2 or a QR code (registered trademark). As shown in FIG. 2, the code information 114 can be exemplified as being stamped on the side surface of the auxiliary trivet 113b of the trivet 113.
The range filter 122 is attached with an RF tag 123 in which the identification information of the range filter 122 is embedded. The range filter 122 may be engraved with code information such as a barcode or a QR code (registered trademark) in which the identification information of the range filter 122 is embedded.
In the following description, the gas range 11's trivet 113 will be described as an example of the parts for which the replacement service provider provides the parts replacement service.

It can be exemplified that the plurality of commercial kitchen devices 10 are installed in different facilities. When a plurality of commercial kitchen devices 10 are installed in different facilities, the smart meter 55 installed in each facility can collect the amount of heat source used in each commercial kitchen device 10. When a plurality of commercial kitchen devices 10 are installed in the same facility, a smart meter 55 capable of collecting the amount of heat source used in each commercial kitchen device 10 shall be installed in the facility. Is desirable.

The reader 20 includes a reading unit 21 that reads code information such as a barcode or QR code (registered trademark) engraved on the trivet, and a user interface 22 that is composed of a touch panel or the like (hereinafter, the user interface 20). 22 is referred to as "UI 22"). Then, the reader 20 has a function of transmitting the code information read by the reading unit 21 and the information input via the UI 22 to the server device 30.
The replacement service provider inputs whether the state of the part is "in use", "preparing for cleaning", "cleaning", or "storage" via UI22. It is possible to do.
When the component is a range filter 122 with an RF tag, the reader 20 reads the data of the RF tag.

The reader 20 is not limited to a device dedicated to the replacement service system 1 as long as it has a function of reading code information or an RF tag and a function of being able to input the state of parts. For example, it may be a smartphone, a mobile phone, or a tablet terminal. Further, the reader 20 does not have to be a device having a reading unit 21 that reads code information or RF tags, and may be a device that grasps component identification information by manual input by a user. Further, the reading function and the state input function may be realized by the Web server, and the above function may be used by accessing the Web server from a smartphone, a mobile phone or a tablet terminal.

The server device 30 and the terminal device 40 each include a CPU, a main memory, and an HDD (Hard Disk Drive). The CPU executes various software such as an OS (Operating System) and an application. The main memory is a storage area for storing various software and data used for executing the software. The HDD is a storage area for storing input data for various software, output data from various software, and the like.
Further, each of the server device 30 and the terminal device 40 has a communication interface for communicating with the outside (hereinafter referred to as "communication I / F"), a display mechanism including a video memory, a display, and the like, and a keyboard. It is equipped with an input device such as a mouse or a mouse.

FIG. 3 is a block diagram showing the functional configurations of the server device 30 and the terminal device 40.
The server device 30 includes a receiving unit 31 that receives component identification information and the like from the reader 20, and a storage unit 32 that stores information about the component such as identification information and states. Further, the server device 30 needs to replace the parts with the estimation unit 33 that estimates the degree of contamination of the parts and the grasping unit 34 that grasps the replacement time of the parts based on the degree of contamination estimated by the estimation unit 33. It includes a transmission unit 35 for transmitting to the terminal device 40.

The receiving unit 31 receives the component identification information and the component status from the reader 20 via the communication line 50. Further, the receiving unit 31 receives the amount of heat source used in the commercial kitchen equipment 10 via the communication line 50. Since the commercial kitchen equipment 10 has a gas range 11 that uses gas as a heat source, the heat source is gas. Therefore, the receiving unit 31 receives the amount of gas used in the commercial kitchen equipment 10 via a gas meter (not shown) which is a smart meter 55 connected to the communication line 50. When the commercial kitchen equipment 10 is an electromagnetic cooker, the heat source is electricity, so that the receiving unit 31 operates via a power meter (not shown) which is a smart meter 55 connected to the communication line 50. Receives the amount of electricity used in the kitchen equipment 10.
When the receiving unit 31 receives the state of the component or the amount of the heat source, the receiving unit 31 updates the information stored in the storage unit 32.

FIG. 4 is a diagram showing an example of information regarding a component stored in the storage unit 32. The storage unit 32 is, for example, a storage area provided in the HDD.
The storage unit 32 stores the name of the part, the state of the part, the user's information, and the like in association with the identification information of the part. User information includes facility names (XX soba restaurants, XX Chinese restaurants, XX school lunch centers, etc.), addresses, telephone numbers and email addresses, industries (soba restaurants, Chinese restaurants, school lunch centers, etc.) run by users. Etc.), etc. can be exemplified. Further, the storage unit 32 stores the identification information of another part having the same name as the part, which is owned by the user of the part, in association with the identification information of the part. For example, when the component is the first component, the storage unit 32 stores the identification information of the second component in association with the identification information of the first component.
Further, the storage unit 32 stores the heat source usage amount, the heat source usage weight, the industry value, the industry weight, the product type, the product type value, the product type weight, the evaluation value E, and the degree of dirt for each component as identification information of the component. Remember in association with. This will be described in detail later.

As shown in the table of FIG. 4, the part whose identification information is "123456878" is stored as having the part name "Gotoku", the device name "gas range", and the state of the part "in use". There is. In addition, the information of the user of the soba shop or the like is also stored in association with the identification information. Further, the identification information "123456777" of another part having the same name as the part, which is owned by the user of the part whose identification information is "123456778", is also stored in association with the identification information of the part.
Further, as shown in the table of FIG. 4, the parts whose identification information is "876554321" are stored as having the part name "Gotoku", the device name "gas range", and the state of the part "in use". Has been done. In addition, information on users of Chinese restaurants and the like is also stored in association with identification information. Further, the identification information "876554320" of another part having the same name as the part, which is owned by the user of the part whose identification information is "876554321", is also stored in association with the identification information of the part.
Further, as shown in the table of FIG. 4, the part whose identification information is "11111111" has the part name "range filter", the device name "range hood", and the state of the part "stored". It is remembered. In addition, information on users of school lunch centers and the like is also stored in association with identification information. Further, the identification information "11111110" of another part having the same name as the part owned by the user of the part whose identification information is "11111111" is also stored in association with the identification information of the part.

The estimation unit 33 comprehensively considers the information of the heat source used in the commercial kitchen equipment 10, the information of the facility where the commercial kitchen equipment 10 is installed, and the information of the parts, and the degree of contamination of the parts. To estimate. As the heat source information, it can be exemplified that it is the amount of the heat source (for example, the amount of gas used) used in the commercial kitchen equipment 10. As the facility information, for example, it can be exemplified that the industry is run by the user, such as a Chinese restaurant, a school lunch center, and a soba shop. As the information of the part, it can be exemplified that it is the manufacturer name and model number (hereinafter, may be referred to as "type") that manufactured the part.

In the present embodiment, as a method of estimating the degree of contamination by comprehensively considering the heat source information, the facility information, and the component information, the estimation unit 33 uses the heat source information, the facility information, and the component information. Is weighted to estimate the degree of dirt on the parts. More specifically, the estimation unit 33 estimates the degree of contamination according to which evaluation standard is emphasized and how important it is, using the heat source usage amount, the type of industry, and the manufacturer name / model number (type) as evaluation criteria. The specific weight of each evaluation standard will be described later.

Further, the estimation unit 33 estimates that the larger the amount of heat source used, the greater the degree of contamination.
Further, in the estimation unit 33, even if the amount of heat source used is the same, the parts of the Chinese restaurant with many oil dishes are more likely to get dirty than the parts of the school lunch center and the soba shop, and the parts of the school lunch center are more likely to get dirty. It is said that it is easier to get dirty than the parts of the soba shop. Therefore, in estimating the degree of dirtiness of parts, for example, the dirtiness of parts in a Chinese restaurant is twice as easy as the parts in a school lunch center, and three times as easy as the parts in a soba shop. Yes, it is assumed that the parts of the school lunch center are easily soiled 1.5 times as easily as the parts of the soba shop.

Further, the estimation unit 33 makes the degree of susceptibility to stain different depending on the product type. For example, when the part is a trivet 113, for example, the presence or absence of a coating and the quality of the coating differ depending on the variety, so even if the amount of heat source used and the type of industry are the same, the susceptibility to contamination differs. Therefore, in estimating the degree of dirtiness of parts, for example, it is assumed that the dirtiness of low-grade parts of company A is twice the dirtiness of high-grade parts of company A. In addition, the easiness of soiling of high-grade parts of company B is twice the easiness of stains of high-grade parts of company A, and the easiness of stains of low-grade parts of company B is the easiness of stains of high-grade parts of company B. It is assumed that it is twice as easy to get dirty.

FIG. 5 is a diagram showing an example of weights of each evaluation standard (heat source usage amount, industry type, variety).
The method for determining the weight of each evaluation standard (heat source usage, industry, type) will be described below.
First, it is determined how important one of the plurality of evaluation criteria is compared with the other evaluation criteria. FIG. 5 shows that it was decided that the industry should be twice as important as the heat source usage, the industry should be three times as important as the varieties, and the heat source usage should be twice as important as the varieties.
After that, the geometric mean of each evaluation standard is calculated by multiplying the three numbers of each evaluation standard item and taking the cube root.
Then, the weight of each evaluation standard is calculated by dividing the geometric mean of each evaluation standard by the total value of the geometric mean.
FIG. 5 shows that the geometric mean of the industry is 1.817 and the weight of the industry is 0.540. Further, it is shown that the geometric mean and weight of the heat source usage amount are 1.000 and 0.297, respectively, and the geometric mean and weight of the variety are 0.550 and 0.163, respectively.

Then, the estimation unit 33 calculates the evaluation value E using the following equation (1), and estimates the degree of contamination according to the calculated evaluation value E.
Evaluation value E = heat source usage / 500 x (heat source usage weight (= 0.297)) + industry value x (industry weight (= 0.540)) + variety value x (variety weight (= 0.). 163)) ... (1)

Here, as for the industry value, the parts of the Chinese restaurant are easily soiled twice as easily as the parts of the school lunch center, and the parts of the soba shop are three times as easily soiled as the parts of the school lunch center. It can be exemplified that the value is a predetermined value in consideration of the fact that it is 1.5 times as easy as the parts of the soba shop to get dirty. For example, it can be exemplified that the industry values of a Chinese restaurant, a school lunch center, and a soba shop are 0.6, 0.3, and 0.2, respectively.

In addition, as for the product type value, the easiness of soiling of the low-grade parts of company A is twice the easiness of soiling of the high-grade parts of company A, and the easiness of soiling of the high-grade parts of company B is A. The easiness of soiling of high-grade parts of company B is twice as easy as that of low-grade parts of company B, and the easiness of stain of low-grade parts of company B is twice as easy as that of high-grade parts of company B. It can be exemplified that it is the value obtained. For example, as values proportional to the degree of stainability, the low grade and high grade product values of company A are 0.2 and 0.1, respectively, and the low grade and high grade product value of company B are 0, respectively. It can be exemplified that it is 0.4 and 0.2.

When the evaluation value E calculated by the equation (1) is less than, for example, a predetermined first predetermined value, the estimation unit 33 estimates that the stain level is 0. In addition, it can be exemplified that the first predetermined value is 0.2.
When the evaluation value E calculated by the equation (1) is, for example, the first predetermined value or more and less than the predetermined second predetermined value, the estimation unit 33 determines that the stain level is 1. presume. It can be exemplified that the second predetermined value is 0.4.

When the evaluation value E calculated by the equation (1) is, for example, the second predetermined value or more and less than the predetermined third predetermined value, the estimation unit 33 determines that the stain level is 2. presume. In addition, it can be exemplified that the third predetermined value is 0.6.
When the evaluation value E calculated by the equation (1) is, for example, a third predetermined value or more and less than a predetermined fourth predetermined value, the estimation unit 33 determines that the stain level is 3. presume. It can be exemplified that the fourth predetermined value is 0.8.

When the evaluation value E calculated by the equation (1) is, for example, the fourth predetermined value or more and less than the predetermined fifth predetermined value, the estimation unit 33 determines that the stain level is 4. presume. It should be noted that the fifth predetermined value can be exemplified as 1.0.
When the evaluation value E calculated by the equation (1) is, for example, a fifth predetermined value or more, the estimation unit 33 estimates that the stain level is 5.

When the estimation unit 33 estimates the degree of contamination, the estimation unit 33 updates the information stored in the storage unit 32.
More specifically, as shown in FIG. 4, the storage unit 32 has a heat source usage amount, a heat source usage weight, an industry value, an industry weight, a product value, a product weight, and an evaluation value E, for each component. The degree of dirt is stored in association with the identification information of the part.
For example, if the trivet of the identification information "123456878" installed in the soba shop is a high grade of company A and the amount of heat source used is 123, the formula (1) is used.
Evaluation value E = 123/500 × 0.297 + 0.2 × 0.540 + 0.1 × 0.163 = 0.073 + 0.108 + 0.0163 = 0.197
Therefore, the dirt level is 0.

If the trivet of the identification information "876554321" installed in the Chinese restaurant is a low grade of company B and the amount of heat source used is 1050, the formula (1) is used.
Evaluation value E = 1050/500 × 0.297 + 0.6 × 0.540 + 0.4 × 0.163 = 0.624 + 0.324 + 0.065 = 1.013
Therefore, the dirt level is 5.
As will be described later, the estimation unit 33 periodically estimates the degree of contamination of each component, and stores the estimated degree of contamination in the storage unit 32.

The grasping unit 34 grasps the replacement time of the parts attached to the commercial kitchen equipment 10 from the degree of dirt estimated by the estimating unit 33.
More specifically, the grasping unit 34 grasps that the parts estimated by the estimating unit 33 to have a dirt level of 5 have reached the replacement time.

The transmission unit 35 transmits to the terminal device 40 a list of parts that have reached the replacement time and information on the parts that have reached the replacement time. Examples of the information related to the parts include the name of the part, the information of the user, and the name of the installed commercial kitchen equipment 10. Further, as information on the parts, when the replacement parts owned by the user of the parts (parts that have reached the replacement time) (for example, the parts that have reached the replacement time are the first parts), The replacement part includes the state of the second part).

The terminal device 40 includes a receiving unit 41 that receives information from the server device 30 and the like, a display unit 42 that displays the information received by the receiving unit 41 on a display, and a transmitting unit 43 that transmits mail to, for example, a user. ing.

The receiving unit 41 receives from the server device 30 a list of parts that have reached the replacement time and information about the parts that have reached the replacement time.
The display unit 42 displays on the display a list of parts that have reached the replacement time and information about the parts that have reached the replacement time received by the receiving unit 41. The replacement service provider knows that there are parts to be replaced by displaying a list of parts that have reached the replacement time on the display. In addition, the replacement service provider grasps the information of the user who uses the part by displaying the information about the part that has reached the replacement time on the display.
When the transmitting unit 43 acquires the list of parts whose replacement time has been reached and the information that the receiving unit 41 has received the information about the parts, the transmitting unit 43 informs the user of the parts whose replacement time has arrived. , Send an e-mail stating that this part will be replaced and when it will be replaced. The time for replacement is the time when new replacement parts can be installed. If the newly installed replacement part is being cleaned, it is the date and time after the cleaning is completed.

The programs executed by the CPUs of the server device 30 and the terminal device 40 are read by a computer such as a magnetic recording medium (magnetic tape, magnetic disk, etc.), an optical recording medium (optical disk, etc.), an optical magnetic recording medium, or a semiconductor memory. It can be provided as stored on a possible recording medium. Further, the server device 30 and the terminal device 40 may be downloaded by using a communication means such as the Internet (for example, a communication line 50).

FIG. 6 is a flowchart showing a replacement parts list transmission process performed by the server device 30 according to the first embodiment. The server device 30 repeatedly executes the replacement parts list transmission process at predetermined fixed time intervals (for example, 1 second).
The server device 30 acquires the amount of heat source used in the commercial kitchen equipment 10 (S601). This is a process in which the receiving unit 31 receives the amount of heat source used in the commercial kitchen equipment 10 via the communication line 50.

After that, the server device 30 updates the amount of heat source used in the component in use (the amount of heat source used in the commercial kitchen equipment 10 to which the component is attached) (S602). This is a process in which the receiving unit 31 updates the amount of heat source used in the parts stored in the storage unit 32.
After that, the server device 30 estimates the degree of contamination for each component (S603). This is a process in which the estimation unit 33 estimates the degree of contamination according to the evaluation value E calculated using the equation (1).
After that, the server device 30 updates the degree of dirtiness of the parts in use (S604). This is a process in which the estimation unit 33 updates the degree of contamination of the parts stored in the storage unit 32.
After that, the server device 30 determines whether or not there is a part that has reached the replacement time (S605). This is a process in which the grasping unit 34 determines whether or not there is a part having a dirt level of 5 and grasps that the part having a dirt level of 5 has reached the replacement time.

When there is a part that has reached the replacement time (Yes in S605), the server device 30 provides the terminal device 40 with a list of parts that have reached the replacement time and information on the parts that have reached the replacement time. (S606). This is a process in which the transmission unit 35 transmits a list of parts determined by S605 that the replacement time has been reached, and information about the parts to the terminal device 40.
On the other hand, when there is no part that has reached the replacement time (No in S605), the server device 30 ends this process.

FIG. 7 is a sequence diagram showing an operation example in the exchange service system 1 according to the first embodiment. In the sequence diagram shown in FIG. 7, a case is shown in which the first part in use, which has reached the replacement time, is replaced with the second part.
When the server device 30 finds that there are parts that have reached the replacement time, the server device 30 transmits a list of parts that have reached the replacement time to the terminal device 40 (S701). In this sequence diagram, the first component is included in the list.

The terminal device 40 receives a list of parts and the like that have reached the replacement time (S702) and displays them on the display (S703). In this sequence diagram, it is displayed that the first part has reached the replacement time.
The worker of the replacement service provider who knows that there is a part that has reached the replacement time by looking at the display, etc., goes to the facility of the user where the part is used, and the first one in use. Remove the part (S704). The replacement service provider then uses the reader 20 to read the code information attached to the removed first component. As a result, the reader 20 grasps the identification information of the first component (the reader 20 may grasp the identification information of the first component by manually inputting the code information or the identification information by the operator). Further, the operator inputs that the state of the first component is "preparing for cleaning" via the UI 22 of the reader 20, and identifies the identification information of the first component and the state of "preparing for cleaning". The information that is is transmitted to the server device 30 (S705).

The server device 30 receives the identification information of the first component and the information that the state is “preparing for cleaning” (S706).
The server device 30 updates the received information on the first component (S707). That is, the server device 30 stores the state that the first component is "preparing for cleaning" in association with the identification information. Currently, since the first part remembers that it is in the "in use" state, it is changed from "in use" to "preparing for cleaning". Further, in the server device 30, the amount of heat source of the first component is set to 0, and the degree of contamination is set to 0.

The operator of the replacement service provider removes the first component, transmits the information of the first component to the server device 30, and then uses the reader 20 to read the code information attached to the second component to be newly attached. As a result, the reader 20 grasps the identification information of the second component. Further, the operator inputs that the state of the second component is the "in use" state via the UI 22 of the reader 20, and is the identification information of the second component and the "in use" state. And the information is transmitted to the server device 30 (S708). Then, the operator attaches the second component to the gas range 11 (S709).

The server device 30 receives the identification information of the second component and the information that it is in the "in use" state (S710).
The server device 30 updates the received information on the second component (S711). That is, the server device 30 stores the state that the second component is "in use" in association with the identification information. Currently, the second part is changed from "in storage" to "in use" because it remembers that it is in the "in storage" state. Further, the server device 30 sets 0 as the heat source amount of the second component and sets the dirt level 0 as the degree of dirt.

After that, when cleaning the first part, the worker of the replacement service provider reads the code information attached to the first part by using the reader 20. As a result, the reader 20 grasps the identification information of the first component. Further, the operator inputs that the state of the first component is the "cleaning" state via the UI 22 of the reader 20, and is the identification information of the first component and the "cleaning" state. And the information is transmitted to the server device 30 (S712). Then, the worker of the replacement service company cleans the first part (S713).

The server device 30 receives the identification information of the first component and the information that it is in the “cleaning” state (S714).
The server device 30 updates the received information on the first component (S715). That is, the server device 30 stores the state that the first component is "cleaning" in association with the identification information. Currently, the first part is changed from "preparing for cleaning" to "preparing for cleaning" because it remembers that it is in the state of "preparing for cleaning".

After that, when the cleaning of the first part is completed, the worker of the replacement service provider reads the code information attached to the first part using the reader 20. As a result, the reader 20 grasps the identification information of the first component. Further, the operator inputs that the state of the first component is the "stored" state via the UI 22 of the reader 20, and is the identification information of the first component and the "stored" state. And the information is transmitted to the server device 30 (S716). Then, the worker of the replacement service provider stores the first part (S717).

The server device 30 receives the identification information of the first component and the information that it is in the "stored" state (S718).
The server device 30 updates the received information on the first component (S719). That is, the server device 30 stores the state that the first component is "stored" in association with the identification information. Currently, the first part is changed from "cleaning" to "storage" because it remembers that it is in the "cleaning" state.

As described above, the exchange service system 1 according to the first embodiment is an example of a commercial kitchen device 10 as an example of a kitchen device and an information processing device that performs information processing associated with a service for the device. It is a replacement service system for parts of the device including the server device 30. Then, the server device 30 uses the information of the heat source used in the commercial kitchen equipment 10, the information of the facility where the commercial kitchen equipment 10 is installed, and the information of the parts, and uses the information of the parts and the trivet 113 as an example of the parts. An estimation unit 33 for estimating the degree of contamination of the range filter 122 is provided. Further, the server device 30 includes a grasping unit 34 as an example of grasping means for grasping the replacement time of parts from the degree of dirt estimated by the estimating unit 33.

According to the replacement service system 1 according to the first embodiment, the server device 30 estimates the degree of dirt and grasps the replacement time of the parts, so that the dirty parts are replaced with clean parts before a hygienic problem occurs. can do. Therefore, the user can keep the commercial kitchen equipment 10 clean and improve the work efficiency. Further, by using the replacement service system 1, the replacement service provider estimates the degree of dirt, and if there is a part that has reached the replacement time, it goes to the user's place and replaces it, so that the user becomes dirty. There is no need to clean or replace the parts by yourself. In addition, the user does not need to request the exchange service provider for the exchange. Therefore, it is possible to keep the commercial kitchen equipment 10 clean even if the user has no time to spare. That is, according to the exchange service system 1 according to the first embodiment, it is possible to provide a service that helps a user who does not have enough time and personnel to keep the commercial kitchen equipment 10 clean. Further, according to the exchange service system 1 according to the first embodiment, information on the heat source used in the commercial kitchen equipment 10 by the server device 30, information on the facility in which the commercial kitchen equipment 10 is installed, and parts are provided. Since the degree of dirtiness is estimated using the information in the above, the degree of dirtiness of parts can be estimated with high accuracy.

Further, in the exchange service system 1 according to the first embodiment, the estimation unit 33 of the server device 30 uses the equation (1) created in advance by weighting the heat source information, the facility information, and the component information. The degree of contamination is estimated according to the evaluation value E calculated in the above. Since the heat source information, facility information, and component information have different contributions to dirt, weighting using weights according to the contributions makes the degree of dirt more accurate than when no weighting is applied. Can be estimated.

Further, the estimation unit 33 of the server device 30 considers the amount of heat source used in the commercial kitchen equipment 10 as heat source information, and estimates that the larger the amount used, the greater the degree of contamination. It is considered that the larger the amount of heat source used, the larger the amount of cooking and the longer the time. Therefore, the larger the amount of heat source used, the greater the degree of contamination of the parts. Therefore, the estimation unit 33 can estimate the degree of contamination of the component with high accuracy by estimating the degree of contamination of the component based on the information about the heat source.

Further, the estimation unit 33 of the server device 30 considers the type of business as facility information, and when the usage amount is the same, the degree of dirtiness is higher in the order of the Chinese restaurant, the school lunch center, and the soba shop among the types of business. Presumed to be. This is because it is considered that the parts of the Chinese restaurant, which has a lot of oil dishes, are easier to get dirty than the parts of the school lunch center and the soba shop, and the parts of the school lunch center are easier to get dirty than the parts of the soba shop. Then, by estimating so that the degree of contamination differs depending on the type of industry in this way, the degree of contamination of the parts can be estimated with high accuracy.

In the exchange service system 1 according to the first embodiment, the estimation unit 33 includes information on the heat source used in the commercial kitchen equipment 10, information on the facility in which the commercial kitchen equipment 10 is installed, and parts. Although the degree of contamination of the parts is estimated using the three pieces of information (three evaluation criteria) of the above information, the present invention is not particularly limited to such a mode. For example, the estimation unit 33 may estimate the degree of contamination of the parts by using two of the information of the heat source, the information of the facility, and the information of the parts. By estimating the degree of dirtiness of a part using two pieces of information, it is possible to estimate the degree of dirtiness with higher accuracy than the case of estimating using one piece of information. When two pieces of information are used, the weights of the two pieces of information may be set according to which of the two pieces is emphasized. For example, when estimating using the amount of heat source used and the type of industry, it can be exemplified that the weight of the amount of heat source used is set to 0.35 and the weight of the type of industry is set to 0.65.

Further, the estimation unit 33 may estimate the degree of contamination of the parts by using other information in addition to the heat source information, the facility information, and the parts information. As other information, it can be exemplified that the total usage time of the part or the elapsed time from the first start of use of the part.
In addition, the above-mentioned industry value and product type value can be arbitrarily set. Further, "500" used in the formula (1) and the first predetermined value to the fifth predetermined value can be arbitrarily set.

Further, the exchange service system 1 according to the first embodiment includes a transmission unit 35 as an example of a notification means for notifying that the exchange should be performed when the exchange time grasped by the grasp unit 34 is reached. According to this replacement service system 1, the replacement service provider can know with high accuracy the existence of parts that have reached the replacement time. Therefore, it is possible to have the replacement service provider replace the parts with high accuracy.

In the above-described embodiment, the grasping unit 34 grasps the part estimated by the estimating unit 33 to have a dirt level 5 as a part that has reached the replacement time, but is not particularly limited to such an embodiment. For example, the grasping unit 34 grasps the rate of increase in the degree of dirt estimated by the estimating unit 33 (for example, grasps the time required for the dirt level to increase by 1), and the part currently having the dirt level 4 becomes the dirt level 5. By estimating the arrival time, the replacement time of this part (the time when the dirt level 5 is reached) may be grasped.

Further, the replacement service system 1 according to the first embodiment provides a replacement service for a plurality of commercial kitchen devices 10 having different users and parts included in the individual devices constituting the plurality of commercial kitchen devices 10. It is an exchange service system including a server device 30 that performs information processing involved. Then, the server device 30 contains information on the heat source used in the individual commercial kitchen devices 10 constituting the plurality of commercial kitchen devices 10, information on the facility in which the commercial kitchen device 10 is installed, and parts. It is preferable to include an estimation unit 33 that estimates the degree of contamination of the component using information, and a grasping unit 34 that grasps the replacement time of the component from the degree of contamination estimated by the estimation unit 33.

The above-mentioned first predetermined value to fifth predetermined value used for estimating the degree of contamination of parts attached to a plurality of commercial kitchen devices 10 may be the same, or may be different for each commercial kitchen device 10. You may. When they are the same, the server device 30 is the one when the amount of heat source used in one device constituting the plurality of commercial kitchen devices 10 is larger than the amount of heat source used in the other device. The replacement time of the parts included in the device is earlier than the replacement time of the parts included in the other device.
Further, the first predetermined value to the fifth predetermined value may be determined according to the type of the commercial kitchen equipment 10.

When the user has one commercial kitchen device 10 in one facility and one commercial kitchen device 10 has one gas range 11, the gas meter provided in the user's facility is installed. The collected gas usage amount is considered to be the gas usage amount used in the gas range 11. Therefore, it is possible to accurately estimate the degree of contamination of the trivet 113 and the range filter 122, which are parts of the commercial kitchen equipment 10, based on the amount of gas used by the gas meter.

If the user uses a commercial kitchen device 10 having a gas-based device such as a boiled noodle bowl or a fryer in addition to the gas range 11 in one facility, the user's facility The amount of gas used by the gas meter provided in the above is the total amount used in the gas range 11, the boiled noodle bowl and the fryer. Therefore, the amount of gas used in the gas range 11 is a part of the amount of gas used received by the receiving unit 31 of the server device 30. Therefore, it is considered that the amount of gas used in the gas range 11 is smaller than the amount of gas used by the receiving unit 31 of the server device 30, so that the amount of gas used by the receiving unit 31 of the server device 30 is relative to the amount of gas used. It is considered that the degree of dirtiness of the trivet 113 and the range filter 122 is small. In view of the above items, the first predetermined value to the fifth predetermined value used for estimating the degree of contamination of the trivet 113 and the range filter 122 in the commercial kitchen equipment 10 having a device using gas as a heat source in addition to the gas range 11. Is larger than the first predetermined value to the fifth predetermined value used for estimating the degree of contamination of the trivet 113 and the range filter 122 in the commercial kitchen equipment 10 having no equipment using gas as a heat source other than the gas range 11. Then it is good. In such a case, the first predetermined value to the first predetermined value to the first predetermined value in consideration of the ratio of the gas consumption in the gas range 11 to the gas usage in the commercial kitchen equipment 10 having a device using gas as a heat source in addition to the gas range 11. 5 It is advisable to set a predetermined value. Alternatively, the weight of the amount of heat source used for estimating the degree of contamination of the trivet 113 and the range filter 122 in the commercial kitchen equipment 10 having a device using gas as a heat source in addition to the gas range 11 is set in addition to the gas range 11. It is preferable that the weight is smaller than the weight used for estimating the degree of contamination of the trivet 113 and the range filter 122 in the commercial kitchen equipment 10 having no equipment using gas as a heat source. In such a case, the weight of the heat source usage is weighted in consideration of the ratio of the gas usage in the gas range 11 to the gas usage in the commercial kitchen equipment 10 having a device using gas as a heat source in addition to the gas range 11. It is good to set.

When the user uses a commercial kitchen device 10 having a gas-based device such as a boiled noodle bowl or a fryer in addition to the gas range 11 in one facility, the smart meter 55 uses the gas as a heat source. It is good to be able to collect the amount of gas used for each device. As a result, even when a commercial kitchen device 10 having a device using gas as a heat source is used in addition to the gas range 11 in one facility, the amount of gas used in the gas range 11 can be grasped with high accuracy. Can be done.

Further, the smart meter 55 may be capable of collecting the amount of gas used for each of the plurality of burners 112 of the gas range 11. Then, the estimation unit 33 uses the amount of heat source used in the one burner 112 when estimating the degree of contamination of the upper trivet 113a arranged above the one burner 112 among the plurality of burners 112. The degree of dirtiness of the upper trivet 113a arranged above one burner 112 may be estimated. As a result, the degree of dirtiness of each upper trivet 113a can be grasped with high accuracy, and the exchange service for each upper trivet 113a can be realized. It is preferable that the identification information is given to each of the upper trivets 113a and the code information 114 in which the identification information is embedded is stamped for each of the upper trivets 113a.

Further, the first predetermined value to the fifth predetermined value used by the estimation unit 33 to estimate the degree of contamination of the component may be set for each component. For example, even if the parts are in the same commercial kitchen equipment 10, the first predetermined value to the fifth predetermined value for the trivet 113 and the first predetermined value to the fifth predetermined value for the range filter 122 may be different from each other. ..

Further, the estimation unit 33 calculates the evaluation value E using the amount of heat source used in the commercial kitchen equipment 10, but the mode is not particularly limited.
The estimation unit 33 may calculate the evaluation value E by using the time (use time) in which the commercial kitchen equipment 10 is used instead of the amount of heat source used. In such a case, as described above, for example, the weight of the usage time, the weight of the industry, and the weight of the variety are determined, and the following formula (2) for calculating the evaluation value E is determined, and the evaluation value E is calculated. Then it is good.
Evaluation value E = (use time) / (coefficient H (coefficient related to use time)) x (use time weight) + industry value x (industry weight) + product value x (product weight) ... (2)
It should be noted that the time during which the commercial kitchen equipment 10 has been used can be exemplified by obtaining it from the user, for example. For example, it is preferable that the receiving unit 31 receives the mail in which the usage time is entered, which is periodically transmitted from the user, and the usage time is stored in the storage unit 32. It can be exemplified that the e-mail sent by the user is, for example, a response to a questionnaire about the usage time. Further, the employee of the exchange service provider may periodically hear the usage time from the user by telephone and store it in the storage unit 32.

Further, the estimation unit 33 may calculate the evaluation value E by using the number of times the amount of heat source used (consumed) in a unit time exceeds the rated value (for example, the rated gas consumption). In such a case, as described above, for example, the weight of the number of times the rated value is exceeded, the weight of the industry, and the weight of the variety are determined, and the following formula (3) for calculating the evaluation value E is determined and evaluated. It is good to calculate the value E.
Evaluation value E = (number of times the rated value is exceeded) / (coefficient N (coefficient related to the number of times) x (weight of the number of times the rated value is exceeded) + industry value x (weight of the industry) + product value x (weight of the product) ... (3)

Further, the estimation unit 33 may calculate the evaluation value E by using an image of a component taken by the user, for example, with a smartphone and received by the reception unit 31. In such a case, as described above, for example, the weight of the stain and the weight of the product type shown in the image of the photographed part are determined, and the following formula (4) for calculating the evaluation value E is determined, and the evaluation value is determined. It is good to calculate E.
Evaluation value E = (area of dirt shown in the image of the photographed part) / (area of the photographed part (= area of dirt + area of the part without dirt)) × (weight of dirt) + product type value × ( Variety weight) ・ ・ ・ (4)

Further, in the estimation unit 33, even if the amount of heat source used is the same, the parts of the Chinese restaurant are more likely to get dirty than the parts of the school lunch center and the soba shop, and the parts of the school lunch center are the parts of the soba shop. The industry value is set higher in the order of Chinese restaurant, school lunch center, and soba shop because it is easier to get dirty, but it is not particularly limited to this mode. The industry value may be set high by arbitrarily determining in what order the plurality of industries are likely to become dirty. For example, the industry value may be set higher in the order of the Chinese restaurant, the soba shop, and the school lunch center, assuming that the Chinese restaurant, the soba shop, and the school lunch center are likely to get dirty in that order. The industry is not limited to Chinese restaurants, school lunch centers, and soba restaurants. Japanese restaurants, Italian restaurants, French restaurants, Indian restaurants, etc. may also be included. Then, if the amount of heat source used is the same, the estimation unit 33 may determine in advance in what order the degree of contamination is large for the plurality of industries to be considered. In other words, when the amount of heat source used is the same, the estimation unit 33 may estimate that the degree of contamination is large in a predetermined order for a plurality of industries.

Further, the replacement service system 1 according to the first embodiment includes the commercial kitchen equipment 10, but is a part mounted on the commercial kitchen equipment 10 and has only replaceable parts, and is used for business. The main body of the kitchen equipment 10 does not have to be provided. That is, the exchange service system 1 may be a system composed of replaceable parts such as Gotoku 113 and a range filter 122, a reader 20, a server device 30, and a terminal device 40 (gas range 11). Fixed objects such as the top plate 111 of the above and the hood 121 of the range hood 12 do not have to constitute the exchange service system 1).

Further, the terminal device 40 may not be a desktop type device provided with an HDD (Hard Disk Drive), but may be a portable terminal device owned by a worker of an exchange service provider.
Further, the server device 30 may be used instead of the terminal device 40 to send an e-mail to the user stating that the parts will be replaced and when the parts will be replaced.
Further, the means for notifying the user of the fact that the parts will be replaced and the time for the replacement may be a telephone or a postcard instead of an e-mail. Telephones and postcards can be illustrated as what an employee of an exchange service provider does.

<Second embodiment>
FIG. 8 is a diagram showing a schematic configuration of the cleaning service system 2 according to the second embodiment.
The cleaning service system 2 according to the second embodiment estimates the degree of dirtiness of the commercial kitchen equipment 10, and the time when the commercial kitchen equipment 10 should be cleaned from the estimated degree of dirt (hereinafter, referred to as “cleaning time”). In some cases.) It is a system to grasp. The cleaning service system 2 is an effective system for a business operator (hereinafter, may be referred to as a “cleaning service provider”) who provides a cleaning service for the commercial kitchen equipment 10 to provide the cleaning service.

The cleaning service system 2 according to the second embodiment is different from the exchange service system 1 according to the first embodiment in the reader 220, the server device 230, and the terminal device 240. Hereinafter, the differences from the exchange service system 1 according to the first embodiment will be described. The replacement service system 1 according to the first embodiment and the cleaning service system 2 according to the second embodiment are designated by the same reference numerals, and detailed description thereof will be omitted.

The cleaning service system 2 according to the second embodiment includes a plurality of commercial kitchen devices 10 and a reader 220 for reading code information attached to the plurality of commercial kitchen devices 10. Further, the cleaning service system 2 receives information from the server device 230 that performs information processing associated with the cleaning service for the plurality of commercial kitchen devices 10 and the server device 230, and outputs information to the server device 230. It is equipped with a terminal device 240. The number of commercial kitchen devices 10 does not have to be plural.
The reader 220, the server device 230, and the terminal device 240 are connected to a communication line 50 that connects the devices so that they can communicate with each other, and can communicate with each other via the communication line 50. A smart meter 55 capable of collecting the amount of heat source used in the commercial kitchen equipment 10 is connected to the communication line 50.

By using the cleaning service system 2, the cleaning service provider estimates the degree of dirtiness of the commercial kitchen equipment 10 of the user, and grasps the cleaning time of the commercial kitchen equipment 10 from the estimated degree of dirtiness. Then, when the cleaning time is reached, the cleaning service provider cleans the commercial kitchen equipment 10. In the commercial kitchen equipment 10, the parts to be cleaned are the parts to be cleaned, such as the top plate 111 of the gas range 11 and the inside of the hood 121 of the range hood 12, which are particularly dirty parts.

The reader 220 includes a reading unit 221 that reads code information in which identification information of a portion to be cleaned is embedded, and a user interface 222 that is composed of a touch panel or the like (hereinafter, the user interface 222 is referred to as "UI 222". ). It may be exemplified that the code information is printed on a sticker, a sticker or a label attached, for example, in or near the area to be cleaned (for example, around the area to be cleaned, within 10 cm). can.
Then, the reader 220 has a function of transmitting the code information read by the reading unit 221 and the information input via the UI 222 to the server device 230.
The cleaning service provider can input whether the part to be cleaned is in the "in use" state or the "cleaning" state via the UI222.

The reader 220 is not limited to a device dedicated to the cleaning service system 2 as long as it has a function of reading code information and a function of being able to input the state of the part to be cleaned. For example, it may be a smartphone, a mobile phone, or a tablet terminal. Further, the reader 220 does not have to be a device having a reading unit 221 for reading code information, and may be a device for grasping identification information of a portion to be cleaned by manual input by a user (for example, an operator). Further, the reading function and the state input function may be realized by the Web server, and the above function may be used by accessing the Web server from a smartphone, a mobile phone or a tablet terminal.

FIG. 9 is a block diagram showing the functional configurations of the server device 230 and the terminal device 240.
The server device 230 and the terminal device 240 each include a CPU, a main memory, an HDD (Hard Disk Drive), a communication I / F, a display mechanism, and an input device.
The server device 230 includes a receiving unit 231 that receives identification information and the like of the commercial kitchen device 10 from the reader 220, and a storage unit 232 that stores information about the commercial kitchen device 10 such as identification information and a state. .. Further, the server device 230 includes an estimation unit 233 that estimates the degree of contamination of the commercial kitchen equipment 10 and a grasping unit 234 that grasps the cleaning time of the commercial kitchen equipment 10 based on the degree of contamination estimated by the estimation unit 233. It is provided with a transmission unit 235 that transmits to the terminal device 240 that the commercial kitchen equipment 10 should be cleaned.

The receiving unit 231 receives the identification information and the state of the commercial kitchen device 10 from the reader 220 via the communication line 50. Further, the receiving unit 231 receives the amount of heat source used in the commercial kitchen equipment 10 via the communication line 50.
When the receiving unit 231 receives the heat source amount, the receiving unit 231 updates the information stored in the storage unit 232.

FIG. 10 is a diagram showing an example of information regarding the commercial kitchen equipment 10 stored in the storage unit 232. The storage unit 232 is, for example, a storage area provided in the HDD.
The storage unit 232 associates the name of the part to be cleaned (the part to be cleaned), the name of the device in which the part to be cleaned exists, the state of the part to be cleaned, and the user's information with the identification information of the part to be cleaned. Remember. The user information exemplifies that the facility name (XX soba restaurant, XX Chinese restaurant, etc.), address, telephone number and e-mail address, industry (soba restaurant, Chinese food, etc.), etc. run by the user. be able to.
Further, the storage unit 232 sets the heat source usage amount, the heat source usage amount weight, the industry value, the industry weight, the product type, the product type value, the product type weight, the evaluation value E, and the degree of dirt for each part to be cleaned. It is stored in association with the identification information of the part.

As shown in the table of FIG. 10, in the part to be cleaned whose identification information is "23456781", the part to be cleaned is "top plate", the device name is "gas range", and the state of the part to be cleaned is "in use". It is remembered that there is. In addition, user information is also stored in association with the identification information "23456781".
Further, as shown in the table of FIG. 10, in the device whose identification information is "34567812", the part to be cleaned is "hood", the device name is "range hood", and the state of the part to be cleaned is "in use". Is remembered. In addition, user information is also stored in association with the identification information "34567812".

The estimation unit 233 estimates the degree of contamination according to the evaluation value E calculated using the above equation (1). That is, the estimation unit 233 comprehensively considers the information of the heat source used in the commercial kitchen equipment 10, the information of the facility where the commercial kitchen equipment 10 is installed, and the information of the part to be cleaned. Estimate the degree of dirt on the part to be cleaned. More specifically, the estimation unit 33 estimates the degree of contamination based on the amount of heat source used, the type of industry, and the manufacturer name / model number (type) of the part to be cleaned as evaluation criteria.

In this way, since the estimation unit 233 estimates the degree of contamination in consideration of the amount of heat source used, the estimation unit 233 acquires the amount of heat source used in the commercial kitchen equipment 10 received by the reception unit 231. , Estimate the degree of dirt on the part to be cleaned using the acquired heat source amount. For example, when the portion to be cleaned is the top plate 111 of the gas range 11, the amount of heat source used in the gas range 11 having the top plate 111 is the amount of heat source used in the top plate 111 which is the portion to be cleaned. .. Further, for example, when the part to be cleaned is the hood 121 of the range hood 12, a device for cooking that generates oil smoke, steam, odor, etc. discharged from the range hood 12 having the hood 121 (in the present embodiment). The amount of heat source used in the gas range 11) is the amount of heat source used in the hood 121 which is the part to be cleaned.

Further, the estimation unit 233 makes the degree of easiness of stain different depending on the manufacturer name and model number (type) of the part to be cleaned. For example, when the portion to be cleaned is the top plate 111, for example, the presence or absence of coating and the quality of coating differ depending on the product type, so even if the amount of gas used and the type of industry are the same, the easiness of contamination differs. Therefore, in estimating the degree of dirtiness of the part to be cleaned, for example, the dirtiness of the low-grade cleaned part of company A is twice as easy as the dirtiness of the high-grade cleaned part of company A. And. In addition, the easiness of soiling of the high-grade cleaned part of company B is twice the easiness of soiling of the high-grade cleaned part of company A, and the easiness of soiling of the low-grade cleaned part of company B is B. It is assumed that it is twice as easy to get dirty as the company's high-grade parts to be cleaned.
It should be noted that the estimation unit 233 makes the degree of susceptibility to stain different depending on the type of industry, as in the first embodiment.

When the evaluation value E calculated by the equation (1) is less than, for example, the first predetermined value, the estimation unit 233 estimates that the stain level is 0.
Further, when the evaluation value E calculated by the equation (1) is, for example, the first predetermined value or more and less than the second predetermined value, the estimation unit 233 estimates that the stain level is 1. ..
Further, when the evaluation value E calculated by the equation (1) is, for example, the second predetermined value or more and less than the third predetermined value, the estimation unit 233 estimates that the stain level is 2. ..
Further, the estimation unit 233 estimates that the evaluation value E calculated by the equation (1) is, for example, a stain level 3 when the evaluation value E is equal to or more than the third predetermined value and less than the fourth predetermined value. ..
Further, when the evaluation value E calculated by the equation (1) is, for example, the fourth predetermined value or more and less than the fifth predetermined value, the estimation unit 233 estimates that the stain level is 4. ..
Further, when the evaluation value E calculated by the equation (1) is, for example, a fifth predetermined value or more, the estimation unit 233 estimates that the stain level is 5.

When the degree of contamination is estimated, the estimation unit 233 updates the information stored in the storage unit 232.
More specifically, as shown in FIG. 10, the storage unit 232 has a heat source usage amount, a heat source usage weight, an industry value, an industry weight, a variety value, a variety weight, and an evaluation value for each part to be cleaned. E, the degree of dirt is stored in association with the identification information of the part to be cleaned.
For example, when the top plate 111 of the identification information "23456781" installed in the soba shop is a high grade of company A and the amount of heat source used is 123, the formula (1) is used.
Evaluation value E = 123/500 × 0.297 + 0.2 × 0.540 + 0.1 × 0.163 = 0.073 + 0.108 + 0.0163 = 0.197
Therefore, the dirt level is 0.

Further, when the food 121 of the identification information "34567812" installed in the Chinese restaurant is a low grade of company B and the amount of heat source used is 1050, the formula (1) is used.
Evaluation value E = 1050/500 × 0.297 + 0.6 × 0.540 + 0.4 × 0.163 = 0.624 + 0.324 + 0.065 = 1.013
Therefore, the dirt level is 5.
As will be described later, the estimation unit 233 periodically estimates the degree of dirt on each part to be cleaned, and stores the estimated degree of dirt in the storage unit 232.

The grasping unit 234 grasps the cleaning time of the part to be cleaned from the degree of dirt estimated by the estimating unit 233.
More specifically, when the estimation unit 233 estimates that the dirt level is 5, the grasping unit 234 grasps that the cleaning time, which is the time to be cleaned, has been reached.

The transmission unit 235 transmits to the terminal device 240 a list of the parts to be cleaned that have reached the cleaning time and information on the parts to be cleaned that have reached the cleaning time. Examples of the information regarding the part to be cleaned include the name of the device having the part to be cleaned (device name) and the information of the user.

The terminal device 240 includes a receiving unit 241 that receives information from the server device 230 and the like, a display unit 242 that displays the information received by the receiving unit 241 on the display, and a transmitting unit 243 that transmits an email to the user, for example. ing.

The receiving unit 241 receives from the server device 230 a list of parts to be cleaned that have reached the cleaning time and information about the parts to be cleaned.
The display unit 242 displays on the display a list of the parts to be cleaned that have reached the cleaning time and information about the parts to be cleaned that have reached the cleaning time received by the receiving unit 241. The cleaning service provider knows that there is a part to be cleaned by displaying a list of parts to be cleaned that have reached the cleaning time on the display. In addition, the cleaning service provider grasps the information of the user who uses the part to be cleaned by displaying the information about the part to be cleaned on the display.
The transmission unit 243 sends an e-mail stating that the part to be cleaned is to be cleaned, the time to be cleaned, and the like to the user of the part to be cleaned that has reached the cleaning time.

FIG. 11 is a flowchart showing a cleaning part list transmission process performed by the server device 230 according to the second embodiment. The server device 230 repeatedly executes the process of transmitting the list of parts to be cleaned at predetermined fixed time (for example, 1 second).
The server device 230 acquires the amount of heat source used in the commercial kitchen equipment 10 (S1101). This is a process in which the receiving unit 231 receives the amount of heat source used in the commercial kitchen equipment 10 via the communication line 50.

After that, the server device 230 updates the amount of heat source used in the portion to be cleaned (the amount of heat source used in the commercial kitchen equipment 10 having the portion to be cleaned) (S1102). This is a process in which the receiving unit 231 updates the amount of heat source used in the part to be cleaned stored in the storage unit 232. For example, when the portion to be cleaned is the top plate 111 of the gas range 11, the amount of heat source used in the gas range 11 having the top plate 111 is the amount of heat source used in the top plate 111. Further, for example, when the part to be cleaned is the hood 121 of the range hood 12, a device for cooking that generates oil smoke, steam, odor, etc. discharged from the range hood 12 having the hood 121 (in the present embodiment). The amount of heat source used in the gas range 11) is the amount of heat source used in the hood 121, which is the part to be cleaned.

After that, the server device 230 estimates the degree of contamination of the part to be cleaned (S1103). This is a process in which the estimation unit 233 estimates the degree of contamination according to the evaluation value E calculated using the equation (1).
After that, the server device 230 updates the degree of dirtiness of the part to be cleaned (S1104). This is a process in which the estimation unit 233 updates the degree of dirt in the part to be cleaned stored in the storage unit 232.
After that, the server device 230 determines whether or not there is a portion that has reached the cleaning time (S1105). This is a process in which the grasping unit 234 determines whether or not there is a part to be cleaned having a dirt level of 5, and grasps that the part to be cleaned having a dirt level of 5 has reached the cleaning time. ..

When there is a part to be cleaned that has reached the cleaning time (Yes in S1105), the server device 230 relates to a list of parts to be cleaned that have reached the cleaning time and a part to be cleaned that has reached the cleaning time. Information is transmitted to the terminal device 240 (S1106). This is a process in which the transmission unit 235 transmits to the terminal device 240 a list of parts to be cleaned that the transmission unit 235 has determined in S1105 that the cleaning time has been reached, and information on the parts to be cleaned.
On the other hand, when there is no part to be cleaned that has reached the cleaning time (No in S1105), the server device 230 ends this process.

FIG. 12 is a sequence diagram showing an operation example in the cleaning service system 2 according to the second embodiment. In the sequence diagram shown in FIG. 12, the case where the top plate 111 of the gas range 11 that has reached the cleaning time is cleaned is shown.
When the server device 230 finds that there is a part to be cleaned that has reached the cleaning time, the server device 230 transmits a list of the parts to be cleaned that have reached the cleaning time to the terminal device 240 (S1201). In this sequence diagram, the top plate 111 of the gas range 11 is included in the list.

The terminal device 240 receives a list of parts to be cleaned that has reached the cleaning time (S1202) and displays it on the display (S1203). In this sequence diagram, it is displayed that the top plate 111 of the gas range 11 has reached the cleaning time.
A worker of a cleaning service provider who knows that there is a part to be cleaned that has reached the cleaning time by looking at the display, etc., goes to the facility of the user who has the part to be cleaned and reads the reader 220. The code information of the part to be cleaned is read by using (S1204). Further, the operator inputs that the state of the part to be cleaned is "cleaning" via the UI222 of the reader 220, and the identification information of the part to be cleaned and "cleaning" included in the read code information. Information that the state is "medium" is transmitted to the server device 230 (S1205).

The server device 230 receives the identification information of the part to be cleaned and the information that it is in the "cleaning" state (S1206).
The server device 230 updates the received information on the part to be cleaned (S1207). That is, the server device 230 stores the state that the top plate 111 of the gas range 11 which is the part to be cleaned is “cleaning” in association with the identification information. Since the top plate 111 currently remembers that it is in the "in use" state, it is changed from "in use" to "cleaning". Further, in the server device 230, the amount of heat source on the top plate 111 is set to 0, and the degree of contamination is set to 0.

After that, the worker of the cleaning service provider cleans the part to be cleaned (S1208).
After that, when the cleaning of the part to be cleaned is completed, the worker of the cleaning service provider reads the code information of the part to be cleaned using the reader 220 (S1209). Further, the operator inputs that the state of the part to be cleaned is "in use" through the UI222 of the reader 220, and the identification information of the part to be cleaned and "use" included in the read code information. Information that the state is "medium" is transmitted to the server device 230 (S1210).

The server device 230 receives the identification information of the part to be cleaned and the information that it is in the "in use" state (S1211).
The server device 230 updates the received information on the part to be cleaned (S1212). That is, the server device 230 stores the state that the top plate 111 of the gas range 11 is "in use" in association with the identification information. Since the top plate 111 currently remembers that it is in the "cleaning" state, it is changed from "cleaning" to "in use".

As described above, the cleaning service system 2 according to the second embodiment includes the commercial kitchen device 10 and the server device 230 as an example of the information processing device that performs information processing associated with the service for the device. It is a cleaning service system. Then, the server device 230 uses the information of the heat source used in the commercial kitchen equipment 10, the information of the facility where the commercial kitchen equipment 10 is installed, and the information of the commercial kitchen equipment 10 (cleaned portion). It is provided with an estimation unit 233 for estimating the degree of contamination of the commercial kitchen equipment 10 (the part to be cleaned). Further, the server device 30 includes a grasping unit 234 as an example of a grasping means for grasping the cleaning time of the portion to be cleaned from the degree of dirt estimated by the estimating unit 233.

According to the cleaning service system 2 according to the second embodiment, the server device 230 estimates the degree of dirt and grasps the cleaning time of the part to be cleaned, so that the dirty part is cleaned before a hygienic problem occurs. be able to. Therefore, the user can keep the commercial kitchen equipment 10 clean and improve the work efficiency. In addition, by using the cleaning service system 2, the cleaning service provider estimates the degree of dirt, and if there is a part that has reached the cleaning time, it goes to the user's place to clean it, so that the user is dirty. There is no need to clean the damaged part by yourself. In addition, the user does not need to request cleaning from a cleaning service provider. Therefore, it is possible to keep the commercial kitchen equipment 10 clean even if the user has no time to spare. That is, according to the cleaning service system 2 according to the second embodiment, it is possible to provide a service that helps a user who does not have enough time and personnel to keep the commercial kitchen equipment clean. Further, according to the cleaning service system 2 according to the second embodiment, information on the heat source used in the commercial kitchen equipment 10 by the server device 230, information on the facility in which the commercial kitchen equipment 10 is installed, and business operations. Since the degree of contamination is estimated using the information of the kitchen equipment 10 (cleaned portion), the degree of contamination of the commercial kitchen equipment 10 (cleaned portion) can be estimated with high accuracy.

Further, in the cleaning service system 2 according to the second embodiment, the estimation unit 233 of the server device 230 weights the information of the heat source, the information of the facility, and the information of the commercial kitchen equipment 10 (the part to be cleaned). The degree of contamination is estimated according to the evaluation value E calculated using the formula (1) prepared in advance. Since the heat source information, facility information, and commercial kitchen equipment 10 (cleaned area) information have different contributions to dirt, they are weighted using weights according to the contribution, and are not weighted. The degree of dirt can be estimated with higher accuracy than in the case.

Further, the estimation unit 233 of the server device 230 considers the amount of heat source used in the commercial kitchen equipment 10 as heat source information, and estimates that the larger the amount used, the greater the degree of contamination. Since it is considered that the larger the amount of heat source used, the larger the amount of cooking and the longer the time, the larger the amount of heat source used, the greater the degree of contamination of the part to be cleaned. Therefore, the estimation unit 233 can estimate the degree of dirtiness of the part to be cleaned with high accuracy by estimating the degree of dirtiness of the part to be cleaned based on the information about the heat source.

Further, the estimation unit 233 of the server device 230 considers the type of business as facility information, and when the usage amount is the same, the degree of contamination is higher in the order of the Chinese restaurant, the school lunch center, and the soba shop among the types of business. Presumed to be. It is thought that the cleaned parts of Chinese restaurants, which have a lot of oil dishes, are easier to get dirty than the cleaned parts of the school lunch center and soba shop, and the cleaned parts of the school lunch center are easier to get dirty than the cleaned parts of the soba shop. Because. Then, by estimating so that the degree of contamination differs depending on the type of industry in this way, the degree of contamination of the part to be cleaned can be estimated with high accuracy.

In the cleaning service system 2 according to the second embodiment, the estimation unit 233 provides information on the heat source used in the commercial kitchen equipment 10, information on the facility in which the commercial kitchen equipment 10 is installed, and business. The degree of contamination of the parts is estimated using three pieces of information (three evaluation criteria) of the information of the kitchen equipment 10 (the part to be cleaned), but the present invention is not particularly limited to this mode. For example, the estimation unit 233 uses two of the information of the heat source, the facility information, and the information of the commercial kitchen equipment 10 (cleaned portion) to determine the degree of contamination of the commercial kitchen equipment 10 (cleaned portion). You may estimate. By estimating the degree of dirtiness of the commercial kitchen equipment 10 (the part to be cleaned) using two pieces of information, it is possible to estimate the degree of dirtiness with higher accuracy than the case of estimating using one piece of information. When two pieces of information are used, the weights of the two pieces of information may be set according to which of the two pieces is emphasized. For example, when estimating using the amount of heat source used and the type of industry, it can be exemplified that the weight of the amount of heat source used is set to 0.35 and the weight of the type of industry is set to 0.65.

Further, the estimation unit 233 may estimate the degree of contamination of the parts by using other information in addition to the information of the heat source, the information of the facility, and the information of the commercial kitchen equipment 10 (the part to be cleaned). Other information exemplifies that it is the total usage time of the commercial kitchen equipment 10 (cleaned part) and the elapsed time since the first use of the commercial kitchen equipment 10 (cleaned part). can do.
In addition, the above-mentioned industry value and product type value can be arbitrarily set. Further, "500" used in the formula (1) and the first predetermined value to the fifth predetermined value can be arbitrarily set.

Further, the cleaning service system 2 according to the second embodiment includes a transmission unit 235 as an example of a notification means for notifying that cleaning should be performed when the cleaning time grasped by the grasping unit 234 is reached. According to this cleaning service system 2, the cleaning service provider can know with high accuracy the existence of the part to be cleaned that has reached the cleaning time. Therefore, it is possible to have the cleaning service provider clean the part to be cleaned with high accuracy.

In the above-described embodiment, the grasping unit 234 grasps the portion estimated by the estimation unit 233 to have a dirt level of 5 as the portion to be cleaned that has reached the cleaning time, but is not particularly limited to such an embodiment. For example, the grasping unit 234 grasps the rate of increase in the degree of dirt estimated by the estimating unit 233 (for example, grasps the time required for the dirt level to increase by 1), and the part to be cleaned at the current dirt level 4 is the dirt level. By estimating the time when the temperature reaches 5, the cleaning time (the time when the stain level 5 is reached) of the part to be cleaned may be grasped.

Further, the cleaning service system 2 according to the second embodiment is a server device 230 that performs information processing associated with a cleaning service of a plurality of commercial kitchen devices 10 and individual devices constituting the plurality of commercial kitchen devices 10. And is a cleaning service system including. Then, the server device 230 provides information on the heat source used in the individual commercial kitchen devices 10 constituting the plurality of commercial kitchen devices 10, information on the facility in which the commercial kitchen device 10 is installed, and the business. The cleaning time is determined from the estimation unit 233 that estimates the degree of contamination of the commercial kitchen equipment 10 (site to be cleaned) using the information of the kitchen equipment 10 (site to be cleaned) and the degree of contamination estimated by the estimation unit 233. It is preferable to provide a grasping unit 234 for grasping.

The above-mentioned first predetermined value to fifth predetermined value used for estimating the degree of contamination of a plurality of commercial kitchen devices 10 may be the same, or may be different for each commercial kitchen device 10. When they are the same, the server device 230 is the one when the amount of heat source used in one device constituting the plurality of commercial kitchen devices 10 is larger than the amount of heat source used in the other device. Clean the equipment earlier than the other equipment.
Further, the first predetermined value to the fifth predetermined value may be determined according to the type of the commercial kitchen equipment 10.

When the user has one commercial kitchen device 10 in one facility and one commercial kitchen device 10 has one gas range 11, the gas meter provided in the user's facility is installed. The collected gas usage amount is considered to be the gas usage amount used in the gas range 11. Therefore, the degree of contamination of the top plate 111 and the hood 121, which are the parts to be cleaned of the commercial kitchen equipment 10, can be estimated with high accuracy based on the amount of gas used collected by the gas meter.

If the user uses a commercial kitchen device 10 having a gas-based device such as a boiled noodle bowl or a fryer in addition to the gas range 11 in one facility, the user's facility The amount of gas used by the gas meter provided in the above is the total amount used in the gas range 11, the boiled noodle bowl and the fryer. Therefore, the amount of gas used in the gas range 11 is a part of the amount of gas used received by the receiving unit 231 of the server device 230. Therefore, it is considered that the amount of gas used in the gas range 11 is smaller than the amount of gas used by the receiving unit 231 of the server device 230, so that the amount of gas used by the receiving unit 231 of the server device 230 is relative to the amount of gas used. It is considered that the degree of dirtiness of the top plate 111 and the hood 121 is reduced. In view of the above items, the first predetermined value to the fifth predetermined value used for estimating the degree of contamination of the top plate 111 and the hood 121 in the commercial kitchen equipment 10 having a device using gas as a heat source in addition to the gas range 11. Is larger than the first predetermined value to the fifth predetermined value used for estimating the degree of contamination of the top plate 111 and the hood 121 in the commercial kitchen equipment 10 having no equipment using gas as a heat source other than the gas range 11. Then it is good. In such a case, the first predetermined value to the first predetermined value to the first predetermined value in consideration of the ratio of the gas consumption in the gas range 11 to the gas usage in the commercial kitchen equipment 10 having a device using gas as a heat source in addition to the gas range 11. 5 It is advisable to set a predetermined value. Alternatively, the weight of the amount of heat source used for estimating the degree of contamination of the part to be cleaned in the commercial kitchen equipment 10 having a device using gas as a heat source in addition to the gas range 11 is used as the heat source of gas in addition to the gas range 11. It is preferable that the weight is smaller than the weight used for estimating the degree of contamination of the part to be cleaned in the commercial kitchen equipment 10 that does not have the equipment. In such a case, the weight of the heat source usage is weighted in consideration of the ratio of the gas usage in the gas range 11 to the gas usage in the commercial kitchen equipment 10 having a device using gas as a heat source in addition to the gas range 11. It is good to set.

When the user uses a commercial kitchen device 10 having a gas-based device such as a boiled noodle bowl or a fryer in addition to the gas range 11 in one facility, the smart meter 55 uses the gas as a heat source. It is good to be able to collect the amount of gas used for each device. As a result, even when a commercial kitchen device 10 having a device using gas as a heat source is used in addition to the gas range 11 in one facility, the amount of gas used in the gas range 11 can be grasped with high accuracy. Can be done.

Further, the first predetermined value to the fifth predetermined value used by the estimation unit 233 to estimate the degree of contamination of the portion to be cleaned may be set for each portion to be cleaned. For example, even in the part to be cleaned in the same commercial kitchen equipment 10, the first predetermined value to the fifth predetermined value for the top plate 111 and the first predetermined value to the fifth predetermined value for the hood 121 are different. Is also good.

Further, the estimation unit 233 calculates the evaluation value E using the amount of heat source used in the commercial kitchen equipment 10, but the mode is not particularly limited.
The estimation unit 233 may calculate the evaluation value E by using the time (use time) in which the commercial kitchen equipment 10 is used instead of the amount of heat source used. In such a case, as described above, for example, the weight of the usage time, the weight of the industry, and the weight of the variety are determined, and the following formula (2) for calculating the evaluation value E is determined, and the evaluation value E is calculated. Then it is good.
Evaluation value E = (use time) / (coefficient H (coefficient related to use time)) x (use time weight) + industry value x (industry weight) + product value x (product weight) ... (2)
It should be noted that the time during which the commercial kitchen equipment 10 has been used can be exemplified by obtaining it from the user, for example. For example, it is preferable that the receiving unit 231 receives the mail in which the usage time is entered, which is periodically sent from the user, and the usage time is stored in the storage unit 232. It can be exemplified that the e-mail sent by the user is, for example, a response to a questionnaire about the usage time. Further, the employee of the exchange service provider may periodically hear the usage time from the user by telephone and store it in the storage unit 232.

Further, the estimation unit 233 may calculate the evaluation value E by using the number of times the amount of heat source used (consumed) per unit time exceeds the rated value (for example, the rated gas consumption). In such a case, as described above, for example, the weight of the number of times the rated value is exceeded, the weight of the industry, and the weight of the variety are determined, and the following formula (3) for calculating the evaluation value E is determined and evaluated. It is good to calculate the value E.
Evaluation value E = (number of times the rated value is exceeded) / (coefficient N (coefficient related to the number of times) x (weight of the number of times the rated value is exceeded) + industry value x (weight of the industry) + product value x (weight of the product) ... (3)

Further, the estimation unit 233 may calculate the evaluation value E by using an image of a component taken by the user, for example, with a smartphone and received by the reception unit 231. In such a case, as described above, for example, the weight of the stain and the weight of the product type shown in the image of the photographed part are determined, and the following formula (4) for calculating the evaluation value E is determined, and the evaluation value is determined. It is good to calculate E.
Evaluation value E = (area of dirt shown in the image of the photographed part) / (area of the photographed part (= area of dirt + area of the part without dirt)) × (weight of dirt) + product type value × ( Variety weight) ・ ・ ・ (4)

Further, in the estimation unit 233, even if the amount of heat source used is the same, the parts of the Chinese restaurant are more likely to get dirty than the parts of the school lunch center and the soba shop, and the parts of the school lunch center are the parts of the soba shop. The industry value is set higher in the order of Chinese restaurant, school lunch center, and soba shop because it is easier to get dirty, but it is not particularly limited to this mode. The industry value may be set high by arbitrarily determining in what order the plurality of industries are likely to become dirty. For example, the industry value may be set higher in the order of the Chinese restaurant, the soba shop, and the school lunch center, assuming that the Chinese restaurant, the soba shop, and the school lunch center are likely to get dirty in that order. The industry is not limited to Chinese restaurants, school lunch centers, and soba restaurants. Japanese restaurants, Italian restaurants, French restaurants, Indian restaurants, etc. may also be included. Then, if the amount of heat source used is the same, the estimation unit 33 may determine in advance in what order the degree of contamination is large for the plurality of industries to be considered. In other words, when the amount of heat source used is the same, the estimation unit 33 may estimate that the degree of contamination is large in a predetermined order for a plurality of industries.

Further, although the cleaning service system 2 according to the second embodiment includes the commercial kitchen equipment 10, the commercial kitchen equipment 10 may not be provided. That is, the cleaning service system 2 may be a system including a reader 220, a server device 230, and a terminal device 240 (the commercial kitchen device 10 does not constitute the cleaning service system 2). Also good).
Further, the terminal device 240 may not be a desktop type device provided with an HDD (Hard Disk Drive), but may be a portable terminal device owned by a worker of a cleaning service provider.
Further, the server device 230 may be used instead of the terminal device 240 to send an e-mail to the user stating that the cleaning is to be performed and when the cleaning is to be performed.
Further, the means for notifying the user of the fact that the cleaning is to be performed and the time for cleaning may be a telephone or a postcard instead of an e-mail. Telephones and postcards can be illustrated as what an employee of a cleaning service provider does.

1 ... Replacement service system, 2 ... Cleaning service system, 10 ... Commercial kitchen equipment, 20, 220 ... Reader, 30, 230 ... Server device, 33, 233 ... Estimating unit, 34, 234 ... Grasp unit, 35, 235 ... transmitter, 40, 240 ... terminal device, 50 ... communication line

Claims (6)

A service system for exchanging parts of the equipment, including the equipment in the kitchen and the information processing equipment that performs information processing associated with the service for the equipment.
The information processing device
An acquisition means for acquiring the amount of heat source used in the device via a smart meter, and
An estimation means for estimating the degree of contamination of the component by using the amount of the heat source used in the device, the information of the facility where the device is installed, and at least one of the information of the component.
From the degree of dirt estimated by the estimation means, a grasping means for grasping the replacement time of the part and a grasping means.
Equipped with a,
The estimation means is an exchange service system that weights the usage amount, the facility information, and the component information, and estimates the degree of contamination according to a value calculated using a formula prepared in advance. Exchange service system of claim 1 wherein the estimating means for estimating a large dirt degree higher the previous SL used doses. The estimation means according to claim 2 , in which the type of business is taken into consideration as the information of the facility, and when the amount of use is the same, the degree of contamination is estimated to be higher in a predetermined order for a plurality of the said types of business. Exchange service system. A cleaning service system for the equipment, including kitchen equipment and an information processing device that processes information associated with the service for the equipment.
The information processing device
An acquisition means for acquiring the amount of heat source used in the device via a smart meter, and
An estimation means for estimating the degree of contamination of the device by using the amount of the heat source used in the device, the information of the facility where the device is installed, and at least one of the information of the device.
From the degree of dirt estimated by the estimation means, a grasping means for grasping the cleaning time of the device and a grasping means.
Equipped with a,
The estimation means is a cleaning service system that estimates the degree of contamination according to a value calculated by weighting the usage amount, the facility information, and the equipment information and using a formula created in advance. Cleaning service system according to claim 4 wherein the estimation means to estimate that large dirt degree higher the previous SL used doses. The estimation means according to claim 5 , in which the type of business is taken into consideration as the information of the facility, and when the amount of use is the same, the degree of contamination is estimated to be higher in the predetermined order for the plurality of the type of businesses. Cleaning service system.

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