JP6909449B2 - Information transmission system - Google Patents

Description

The present invention relates to an information transmission system for transmitting communication matters related to an elevating device to a person in charge.

Conventionally, a remote monitoring system for monitoring the operating status of an elevating device has been provided.

The remote monitoring system includes an elevating device including a control microcomputer for controlling the operation, and a monitoring terminal that is communicably connected to the control microcomputer of the elevating device and for remotely monitoring the operation of the elevating device (). See Patent Document 1).

In such a remote monitoring system, the monitoring terminal of the monitoring center notifies the observer (operator) of the monitoring center of the operating status (operation stop, etc.) of the lifting device based on the signal from the lifting device (control microcomputer). Along with this, the observer requests the technician to be seconded to the site.

Since the observer of the monitoring center is aware of the request for secondment of the technician, he / she has information on the maintenance / inspection status of the lifting device. Therefore, the user can inquire about the maintenance / inspection of the lifting device (for example, the next inspection date / time, etc.) by telephone to the observer of the monitoring center.

By the way, when the user informs the person in charge of the operating status of the elevating device, the user informs the observer of the operating status of the elevating device, and the observer informs the person in charge of the operating status of the elevating device. However, since the communication between the user and the observer is interpersonal, it may be troublesome for the user.

Furthermore, the user may make an inquiry to the observer (operator) of the monitoring center because it is not possible to distinguish whether or not the sales person should be inquired about the change of the maintenance contract contents or the request for the inspection witness. In addition, the user may not be able to answer the operator's question immediately because he / she did not know in advance the necessary communication items (elevator registration number, problem floor, etc.) for the inquiry.

Japanese Unexamined Patent Publication No. 2016-44054

Therefore, the present invention provides an information transmission system capable of transmitting necessary transmission items regarding the elevating device to an appropriate destination according to the content of an inquiry without interpersonal communication.

The information transmission system of the present invention stores a template storage unit that stores at least one template message having a free item for allowing the user to input input information, and stores at least a plurality of destinations associated with the input information. A destination storage unit and a processing unit that transmits a transmission message created based on the template message to one or more destinations are provided, and the processing unit transmits the input input information of the template message. The transmission message was created by synthesizing with the empty item, and the destination was extracted from the destination storage unit based on at least the input information input in the empty item, and the created transmission message was extracted. It is characterized in that it is transmitted to the destination.

According to the above information transmission system, a transmitted message corresponding to the input information from the user is automatically sent to a destination suitable for the input information (appropriate destination according to the inquiry content), so that the user can use the information transmission system. It is possible to convey necessary communication items to the destination without interpersonal communication.

The information transmission system includes a response storage unit that stores a response message that is a response message to the transmitted message and is associated with specific input information, and the processing unit is input to the empty item of the template message. When the input information is the specific input information, the corresponding answer message may be extracted from the answer storage unit and transmitted to the user.

According to the above-mentioned information transmission system, since the user can acquire the answer message corresponding to the input information by inputting the input information, it is possible to obtain the answer to the request or the inquiry without interpersonal communication.

The information transmission system includes a response storage unit that stores a response message that is a response message to the transmitted message and is associated with a combination of specific input information, and the processing unit has a plurality of empty spaces in the template message. When the combination of the input information input to the item is the combination of the specific input information, the corresponding answer message may be extracted from the answer storage unit and transmitted to the user.

According to the above information transmission system, even when the user inputs a plurality of input information, the answer message corresponding to the combination of the plurality of input information can be obtained, so that the answer to the request or inquiry can be answered without interpersonal communication. Can be obtained.

The information transmission system includes a candidate storage unit that stores a plurality of candidate information associated with one empty item, and the input information is one candidate selected by the user from the plurality of candidate information. It may be information.

According to the above-mentioned information transmission system, since the user can select from a plurality of candidate information and input the input information, the input information can be easily input.

In the information transmission system, the template storage unit stores a plurality of template messages according to the purpose, and the processing unit receives one template message selected by the user from the plurality of template messages. The transmitted message may be created by synthesizing the empty item and the input information.

According to the above-mentioned information transmission system, since the transmission message is created based on the template message selected by the user according to the purpose, it is possible to convey the transmission matter more suitable for the purpose to the destination.

In the information transmission system, each of the plurality of template messages has identification information, and the processing unit inputs the identification information of the selected template message and the empty item of the template message. The destination may be extracted based on the combination with the input information.

According to the above-mentioned information transmission system, since the transmission message is transmitted to the destination according to the template message and the input information, it is possible to convey the transmission matter to the destination more suitable for the purpose.

From the above, according to the present invention, it is possible to provide an information transmission system capable of transmitting necessary transmission items regarding the elevating device to an appropriate destination according to the content of an inquiry, without the user having to interpersonal.

FIG. 1 is a block diagram of an information transmission system according to an embodiment of the present invention. FIG. 2 is an example of an outline of the purpose, details of the purpose, and a template message identification number stored in the first storage unit 21 in the information transmission system according to the same embodiment. FIG. 3 is an image diagram of a transmission message created by using a failure repair request template message in the information transmission system according to the same embodiment. FIG. 4 is an image diagram of a transmission message created by using the inspection date adjustment request template message in the information transmission system according to the same embodiment.

Hereinafter, the information transmission system according to the present invention will be described. The information transmission system is a system in which a user can make a request or an inquiry regarding a trouble of an elevating device by operating a terminal owned by the user. In this information transmission system, first, a user inputs input information to a template message having a vacant item, a transmission message based on the input information is created, and a destination extracted based on the input information (for example,). , A system in which a transmission message is transmitted to a technician's mobile terminal owned by a technician or a salesperson's mobile terminal owned by a salesperson. The lifting device includes an elevator, an escalator, and the like, but the information transmission system of the elevator will be described below.

The information transmission system 1 includes a server 2 as shown in FIG. The server 2 has a first storage unit (template storage unit) 21 that stores at least one template message each having a free item, and a second storage unit (destination storage unit) 22 that stores a plurality of destinations. , A processing unit 20 that creates a transmission message based on a template message and transmits the transmission message to one or more destinations. In the information transmission system 1 of the present embodiment, the server 2 has a third storage unit (third storage unit) that stores information used for creating a transmitted message in addition to the processing unit 20, the first storage unit 21, and the second storage unit 22. Candidate storage unit) 23, a fourth storage unit (answer storage unit) 24 for storing a response message for a transmission message, and a fifth storage unit 25 for storing a transmission message history.

In the information transmission system 1 of the present embodiment, the customer terminal 3, the technician mobile terminal (technician terminal) 4, and the salesperson mobile terminal (salesperson terminal) 5 can be connected to the processing unit 20 via the Internet. Although one customer terminal 3 is shown in FIG. 1, two or more customer terminals 3 can be connected in the information transmission system 1 of the present embodiment. Further, although two technician terminals 4A and 4B are shown in FIG. 1, three or more technician terminals 4 can be connected to the information transmission system 1 of the present embodiment. Similarly, although two salesperson terminals 5A and 5B are shown in FIG. 1, three or more salesperson terminals 5 can be connected to the information transmission system 1 of the present embodiment.

The customer terminal 3 is, for example, a terminal such as a smartphone, a PDA (Personal Digital Assistant), a notebook computer, or the like. The customer terminal 3 is possessed by, for example, a user who uses the elevator or an elevator administrator. Further, the customer terminal 3 has a display unit 30 capable of displaying a template message, a transmission message, and a reply message while connected to the processing unit 20, and a template message connected to the processing unit 20. Includes an input unit 31 in which input information can be input in an empty item. In the information transmission system 1 of the present embodiment, the display unit 30 can display a selection menu described later in a state of being connected to the processing unit 20.

The display unit 30 is, for example, a display. The input unit 31 is, for example, an input key, a keyboard, or the like. When the customer terminal 3 is provided with a touch panel type display, this display also serves as a display unit 30 and an input unit 31.

In the information transmission system 1 of the present embodiment, when making a request or inquiry, the user can confirm the template message displayed on the display unit 30 and input necessary input information on the input unit 31. Further, in the information transmission system 1 of the present embodiment, the user can confirm the transmission message (transmission message reflecting the input information) displayed on the display unit 30. Further, in the information transmission system 1 of the present embodiment, the user can confirm the reply message to the transmitted message.

The technician terminal 4 is, for example, a terminal such as a smartphone, a PDA, a notebook computer, or the like. The technician terminal 4 is possessed by, for example, a technician who is seconded to the elevator in order to deal with a trouble in the elevator when a request for secondment is received. The technician terminal 4 has a display unit 40 that displays a transmission message transmitted from the processing unit 20 as an information output unit. By checking the transmission message displayed on the display unit 40, the technician who possesses the technician terminal 4 can grasp, for example, information necessary for responding to a request or inquiry from a user.

Similarly, the salesperson terminal 5 is a terminal such as a smartphone, a PDA, a notebook computer, or the like. The salesperson terminal 5 is owned by, for example, a salesperson who responds to an inquiry about an elevator. The salesperson terminal 5 has a display unit 50 as an information output unit that displays a transmission message transmitted from the processing unit 20, and a salesperson who owns the salesperson terminal 5 also has a transmission message displayed on the display unit 50. By confirming, for example, it is possible to grasp the information necessary for responding to a request or inquiry from a user.

Hereinafter, the person in charge of responding to requests and inquiries among technicians and sales staff, and the person in charge of responding to requests and inquiries among technicians and sales staff are also referred to as persons in charge.

The first storage unit 21 stores at least one template message having a free item that causes the user to input input information. In the information transmission system 1 of the present embodiment, the first storage unit 21 stores a plurality of template messages according to the purpose.

Specifically, the first storage unit 21 stores each template message in association with an outline of the purpose, and also stores identification information (for example, an identification number) possessed by each template message. More specifically, as shown in FIG. 2, the first storage unit 21 repairs the template message of the identification number AXX (where 0 or a natural number is entered) (hereinafter referred to as template message A). The template message B of the identification number BXX is stored in association with the purpose of maintenance, the template message C of the identification number CXX is stored in association with the purpose of sales, and the identification number D01 is stored. The template message D01 is stored in association with other corresponding purposes.

Further, the first storage unit 21 stores each template message in association with the details of the purpose. Specifically, the first storage unit 21 stores the template message A01 in association with the door opening / closing sound abnormality, stores the template message A02 in association with the car call abnormality, and associates the template message B01 with the inspection date adjustment. The template message B02 is stored in association with the drop-off item picking, the template message B03 is stored in association with the lighting replacement, the template message B04 is stored in association with the device operation switching, and the template message C01 is stored. Modern (abbreviation of modernization) It is memorized in association with the inquiry response. The device operation switching is, for example, switching the air conditioning in the elevator car to cooling.

Each template message has a preset sentence in addition to a blank item that allows the user to input input information. The vacant items are vacant items that the user can select from preset candidate information (for example, candidate information stored in the third storage unit 23 described later) and input the input information, and the vacant items that the user directly inputs the input information. Includes free fields that can be entered.

Specifically, as shown in FIG. 3, the template message A01 is an empty item a1 that the user can select and input as input information from candidate information (door opening / closing sound abnormality, car call input abnormality, etc.) regarding the cause of the secondment request. And a vacant item a2 that allows the user to select candidate information of the necessity of contacting the arrival time of the technician and input it as input information. Further, in the template message A01, a vacant item b1 in which the elevator machine number can be input as an elevator registration number, a vacant item b2 in which the name of the building where the elevator is provided can be input, and the address of this building can be input. It has a vacant item b3, a vacant item b4 in which a requester name can be input, and a vacant item b5 in which a requester's contact information can be input.

As shown in FIG. 4, the template message B01 includes, in addition to the empty items b1 to b5, the empty items a3 to a5 in which the inspection date and time input information can be input, and the input information of the necessity of contacting the inspection date confirmation. It has a blank item a6 that can be input.

The empty items a1 to a6 in the template message can be selected by the user by pulling down from the input unit 31.

Further, the elevator machine number is input to the empty item b1 in the template message based on the selected keyword, or the search button adjacent to the empty item b1 is pressed after the user inputs the elevator machine number to the empty item b1 from the input unit 31. When pressed, the information associated with the elevator machine number (the name of the building in which the elevator stored in the third storage unit 23, which will be described later, or this building) is provided based on the information stored in the second storage unit 22. Address) is automatically entered in the empty items b2 and b3.

In the information transmission system 1 of the present embodiment, the first storage unit 21 stores a selection menu to be displayed first when a request, an inquiry, or the like is received from the user. The selection menu includes preset sentences (for example, sentences such as "Please select the content of your request or inquiry from the following items") and purpose (for example, outline of purpose and purpose). Details) has a free item that can be selected by pulling down.

The third storage unit 23 stores a plurality of candidate information that can be input to each free item in the template message in association with each free item in the template message.

Specifically, the third storage unit 23 provides candidate information such as "door opening / closing sound abnormality", "car call input abnormality", "landing call input abnormality", and "landing monitor display abnormality" in the template message A1. It is stored in association with the empty item a1 (see FIG. 3) in. Further, the third storage unit 23 stores the candidate information of "necessary" and "no" in association with the empty item a2 in the template message A1.

Further, the third storage unit 23 sets the items "1" to "12", the items "1" to "31", and the candidate information of "0" to "23" as empty items in the template message B01. It is stored in association with a3, a4, and a5 (see FIG. 4), respectively. Further, the third storage unit 23 stores the candidate information of "necessary" and "no" in association with the empty item a6 in the template message B01.

Further, in the information transmission system 1 of the present embodiment, the third storage unit 23 stores candidate information for a specific empty item in a certain template message in association with each template message. Specifically, the third storage unit 23 stores the candidate information of "door opening / closing sound abnormality" for the empty item a1 in association with the template message A01, and stores the candidate information of "car call input abnormality" for the empty item a1 as a template. It is stored in association with the type message A02.

Further, in the information transmission system 1 of the present embodiment, the third storage unit 23 uses information on the location of the elevator (the name of the building where the elevator is provided and the address of this building) and information on the elevator (elevator machine number). ) Is stored.

The second storage unit 22 stores at least a plurality of destinations associated with the input information. The second storage unit 22 sends information about the person in charge of each elevator (for example, the name of the person in charge and the e-mail address of the person in charge) as a transmission destination, information about each elevator (for example, the elevator machine number), and a template message. It is stored in association with the identification number of and the input information in the empty item in each template message. Hereinafter, the technician who is in charge of dealing with troubles, etc., and the technician who is scheduled to deal with troubles, etc. are also referred to as the person in charge.

In the information transmission system 1 of the present embodiment, the second storage unit 22 uses the information of the technician (for example, the name of the technician and the e-mail address of the technician terminal 4) and the information of the salesperson (for example, the salesperson) as the information of the person in charge. The name and the e-mail address of the salesperson terminal 5) are stored in association with the elevator machine number, the identification number of the template message, and the input information in the empty item in each template message. Specifically, the second storage unit 22 stores the identification numbers A01 to A02 and B01 to B05 of the template message in association with the name of the technician who owns the technician terminal 4 and the e-mail address of the technician terminal 4. The second storage unit 22 stores the identification numbers C01 and D01 of the template message in association with the name of the salesperson who owns the salesperson terminal 5 and the e-mail address of the salesperson terminal 5.

The fourth storage unit 24 stores, for example, a reply message to the transmitted message (for example, a reply message regarding adjustment of the inspection date and finding of lost items) in association with a specific combination of input information. As a combination of specific input information, the combination of the input information in the empty item in the template message, the input information in the empty item in the template message and the identification number of the template message (the selected template message can be identified). Information).

Specifically, the fourth storage unit 24 stores each response message in association with a combination of the elevator machine number, the identification number of the template message, and the input information in the empty item in each template message. More specifically, the reply message to the template message B01 (see FIG. 4) is, for example, a reply message such as "The next inspection date was received at 20:00 on December 25th." The reply message to the template message B02 is, for example, "The lost item you inquired about is stored at the reception desk on the first floor of this building. If you wish to receive it, please come to the reception desk between 9:00 and 17:00. Please answer the message.

As described above, the fifth storage unit 25 stores the transmitted message history. The fifth storage unit 25 stores, for example, as a transmission message history, the transmission message created by the processing unit 20 in association with the date and time of a request or inquiry from a user.

The processing unit 20 synthesizes the input information input by the user with the empty items of the template message to create a transmitted message, and at least identifies the input information input in the empty items (for example, the elevator machine number and the template message). A destination is extracted from the second storage unit 22 based on the combination of the number and the input information in the empty item in each template message), and the created transmission message is transmitted to the extracted destination. Hereinafter, a series of processes by the processing unit 20 will be described in detail.

Specifically, when the processing unit 20 is connected to the customer terminal 3, the processing unit 20 acquires a selection menu from the first storage unit 21, and the acquired selection menu (for example, an outline of the purpose and details of the purpose). A selection menu having a vacant item that can be selected by pulling down) is displayed on the display unit 30 of the customer terminal 3. When a purpose is selected by the user in an empty item of the selection menu, the processing unit 20 has the selected purpose (outline of the purpose and details of the purpose) and the purpose stored in the first storage unit 21 (outline of the purpose). And the details of the purpose), and the identification number of the template message corresponding to the matching purpose (outline of the purpose and details of the purpose) is extracted.

Further, the processing unit 20 acquires the template message from the first storage unit 21 based on the identification number of the extracted template message, and displays the acquired template message on the display unit 30 of the customer terminal 3. At this time, the processing unit 20 acquires candidate information from the third storage unit 23 based on the acquired template message as necessary, synthesizes the acquired candidate information with the template message, and displays it on the display unit 30. Let me.

When the input information is input to the empty item of the template message by selecting the candidate information or inputting by the user, the processing unit 20 synthesizes the input input information with the empty item of the template message to create a transmitted message. do. Further, the processing unit 20 is a transmission destination from the second storage unit 22 based on the input information (for example, the combination of the elevator machine number and the identification number of the template message and the input information for the empty item in each template message). (For example, technician terminal 4A or salesperson terminal 5A) is extracted.

Next, the processing unit 20 transmits a transmission message to the extracted transmission destination (for example, the technician terminal 4A or the salesperson terminal 5A). At this time, the processing unit 20 stores the transmission message created by the processing unit 20 in the fifth storage unit 25 as the transmission message history in association with the date and time of the request or inquiry from the user.

In the information transmission system 1 of the present embodiment, the processing unit 20 starts from the fourth storage unit 24 based on the combination of the elevator machine number, the identification number of the template message, and the input information to the empty item in each template message. An answer message is acquired, and the acquired answer message is displayed on the display unit 30.

According to the information transmission system 1, a transmission message corresponding to the input information from the user is automatically transmitted to a destination (for example, a technician terminal 4A or a salesperson terminal 5A) suitable for the input information. Therefore, the user can convey the matters to be transmitted to the person in charge (for example, a technician who possesses the technician terminal 4A or a salesperson who possesses the salesperson terminal 5A) without interpersonal communication.

Further, according to the information transmission system 1, a person in charge (for example, a technician terminal 4A or a salesperson terminal 5A) suitable for the content of a request or inquiry is extracted based on the input information from the user. For example, the information to be transmitted is transmitted to the technician who possesses the technician terminal 4A or the salesperson who possesses the salesperson terminal 5A).

Further, according to the information transmission system 1, a transmitted message corresponding to the input information from the user is directly transmitted to the person in charge (for example, a technician who has the technician terminal 4A, a salesperson who has the salesperson terminal 5A, etc.). , Compared to the case where an operator or the like intervenes between the information transmission between the user and the person in charge, the transmitted items are easily transmitted without omission.

According to the information transmission system 1 of the present embodiment, since the response message corresponding to a plurality of input information input by the user can be acquired, the user can obtain an answer suitable for the request or inquiry without interpersonal communication.

Further, according to the information transmission system 1 of the present embodiment, the user can input the input information by selecting one candidate information from the plurality of candidate information, so that the input information can be easily input. In addition, since the input information is uniquely determined according to the content of the request or inquiry, the content of the transmitted message becomes easy for the person in charge to understand.

Further, according to the information transmission system 1 of the present embodiment, since the transmission message is created based on the template message selected by the user according to the purpose, it is possible to convey the communication matter more suitable for the purpose to the person in charge. can.

According to the information transmission system 1 of the present embodiment, since the transmission message is transmitted to the destination according to the template message and the input information, it is possible to convey the transmission matter to the person in charge more suitable for the purpose. Specifically, according to the information transmission system 1 of the present embodiment, the second storage unit 22 sets the identification numbers C01 and D01 of the template message, the name of the salesperson who possesses the salesperson terminal 5, and the salesperson terminal 5. Since the information is stored in association with the e-mail address of the above, the processing unit 20 can send a transmission message to a technician or a salesperson according to the content of the template message (whether it is a request related to maintenance or a request related to sales). Therefore, it is possible to convey the matters to be communicated to a technician or a salesperson who is more suitable for the purpose (maintenance or sales).

The information transmission system 1 of the present invention is not limited to the above embodiment, and it goes without saying that various modifications can be made without departing from the gist of the present invention. For example, the configuration of one embodiment can be added to the configuration of another embodiment, and a part of the configuration of one embodiment can be replaced with the configuration of another embodiment. In addition, some of the configurations of certain embodiments can be deleted.

For example, the processing unit 20 has transmitted a transmission message to one destination (for example, technician terminal 4A or salesperson terminal 5A), but to a plurality of destinations (for example, technician terminal 4A and technician terminal 4B). The same outgoing message may be sent. In this case, for example, even if the technician who possesses the technician terminal 4A does not confirm the transmitted message and does not respond to the request or inquiry, if the technician who possesses the technician terminal 4B confirms the transmitted message, It is possible to respond to requests, etc. The processing unit 20 completes the creation of the transmitted message without inputting information in the empty items (for example, the empty item b5 in which the contact information of the user or the administrator can be input), and sends the transmitted message to the destination. May be sent to.

Further, the processing unit 20 sets a destination from the second storage unit 22 based on the combination of input information (combination of the elevator machine number, the identification number of the template message, and the input information in the empty item of each template message). Although it has been extracted, the transmission destination may be extracted from the second storage unit 22 based on specific input information (one input information, for example, an elevator machine number). In this case, the second storage unit 22 may store the transmission destination information in association with specific input information (for example, elevator machine number).

The processing unit 20 extracts the reply message from the fourth storage unit 24 based on the combination with the input information (combination of the elevator machine number, the identification number of the template message, and the input information for the empty item in each template message). However, the reply message may be extracted from the fourth storage unit 24 based on the specific input information (one input information, for example, the identification number of the template message). In this case, the fourth storage unit 24 may store the response message in association with specific input information (for example, the identification number of the template message).

When the processing unit 20 sends a reply message to a certain sent message to the customer terminal 3, the processing unit 20 sends a message to the effect that the reply message has been sent to the user and the content of the reply message to the destination of the sent message. You may. As a result, the person in charge (technician or salesperson) can check the status of the user.

The first storage unit 21 stores the template message in association with the outline of the purpose and the details of the purpose, but may store the template message in association with only the details of the purpose. Even in this case, the user can select the template message according to the purpose, and the sent message is created based on the template message selected by the user. I can tell.

Further, although the first storage unit 21 has stored a plurality of template messages according to the purpose, it may store a single template message. Even in this case, the transmitted message corresponding to the input information from the user is automatically sent to the destination suitable for the input information (for example, the technician terminal 4A, etc.), so that the user does not need to be interpersonal. It is possible to convey the matters to be transmitted to the person in charge (for example, a technician who owns the technician terminal 4A).

The third storage unit 23 stores items for replenishing each empty item (for example, empty items a1, a2, etc.) of the template message in association with the selection keyword, but one empty item (for example, an empty item) is stored. The item to be replenished in a1) is stored in association with the selected keyword, and the item to be replenished in the other empty item (for example, empty item a2) is associated with the item to be replenished in one empty item (for example, empty item a1). You may remember. In this case, when the input information is input to the empty item a1, the processing unit 20 can automatically replenish the input information to the empty item a2.

The second storage unit 22 may store the identification number of the specific template message in association with both the information of the technician and the information of the sales staff. In this case, since the processing unit 20 can transmit the transmitted message to both the technical staff and the sales staff, the request or inquiry from the user is transmitted to both the technical staff and the sales staff.

The technician terminal 4 has a display unit 40 as an information output unit, but may have a speaker as an information output unit. Similarly, the salesperson terminal 5 may have a speaker as an information output unit. In this case, if the transmitted message is output from the speaker of the technician terminal 4 or the salesperson terminal 5, the technician or the salesperson can grasp the information necessary for responding to the inquiry or request from the user.

In the information transmission system 1 of the above embodiment, the server 2 includes a processing unit 20, a first storage unit 21, a second storage unit 22, a third storage unit 23, a fourth storage unit 24, and a fifth storage unit 25. For example, each server has a processing unit 20, a first storage unit 21, a second storage unit 22, a third storage unit 23, a fourth storage unit 24, and a fifth storage unit 25, respectively. One server may have some of these configurations and the other server may have the rest of these configurations.

Further, although the information transmission system 1 of the above embodiment is intended for an elevator, it may be an escalator. Even when the information transmission system 1 targets the escalator, the first storage unit 21 may store the template message in association with the outline of the purpose and the details of the purpose. In this case, the details of the purpose corresponding to the outline of the purpose "correspondence to failure repair" include "pulling in foreign matter" and "misalignment of the handrail".

1 ... Information transmission system, 2 ... Server, 20 ... Processing unit, 21 ... First storage unit, 22 ... Second storage unit, 23 ... Third storage unit, 24 ... Fourth storage unit, 25 ... Fifth storage unit, 3 ... Customer terminal, 30 ... Display unit, 31 ... Input unit, 4,4A, 4B ... Engineer terminal (engineer mobile terminal), 5,5A, 5B ... Salesperson terminal (salesperson mobile terminal)

Claims (6)

A selection menu having a vacant item that allows the user to input an outline of the purpose of the request or inquiry, and a plurality of template messages each having a vacant item that causes the user to input input information, and a plurality of template messages according to the outline of the purpose. A template storage unit that stores template messages and
A destination storage unit, each of which stores at least a plurality of destinations associated with input information,
It is provided with a processing unit for transmitting a transmission message created based on the template message to one or more destinations.
The outline of the above-mentioned purpose includes the repair of the elevating device, the maintenance of the elevating device, and the sales.
Details of different purposes can be entered in the template message according to the outline of different purposes as a part of the input information.
The processing unit synthesizes the input input information with the empty item of the template message to create the transmission message, and at least stores the destination based on the input information input in the empty item. An information transmission system characterized in that a destination is extracted from a unit and the created transmission message is transmitted to the extracted destination. A reply storage unit for storing a reply message associated with specific input information, which is a reply message to the transmitted message, is provided.
When the input information input to the empty item of the template message is the specific input information, the processing unit extracts the corresponding answer message from the answer storage unit and transmits it to the user. , The information transmission system according to claim 1. It is provided with an answer storage unit that stores an answer message that is an answer message to the transmitted message and is associated with a specific combination of input information.
When the combination of the input information input to the plurality of empty items of the template message is a combination of the specific input information, the processing unit extracts the corresponding answer message from the answer storage unit. The information transmission system according to claim 1, which is transmitted to the user. It is equipped with a candidate storage unit that stores multiple candidate information associated with one empty item.
The information transmission system according to claim 1 or 2, wherein the input information is one candidate information selected by the user from the plurality of candidate information. Any of claims 1 to 3, wherein the processing unit synthesizes the empty item of one template message selected by the user from the plurality of template messages and the input information to create the transmitted message. The information transmission system described in item 1. Each of the plurality of template messages has identification information corresponding to the outline of the purpose and the details of the purpose.
The fifth aspect of claim 5, wherein the processing unit extracts a destination based on a combination of the identification information of the selected template message and the input information input in the empty item of the template message. Information transmission system.

Images